Page 3 - Softkey Definitions
Cisco, Cisco Systems, the Cisco logo, and the Cisco Systems logo are registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. All other trademarks mentioned in this document or Website are the property of their respective owne...
Page 5 - Contents; Getting Started
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Contents Getting Started 1 Using this Guide 1 Finding Additional Information 2 Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials 2 Safety and Performance Information 2 Cis...
Page 6 - Advanced Call Handling
iv OL-19613-01 Switching Between Multiple Calls 23 Switching an In-Progress Call to Another Phone 24 Viewing Multiple Calls 24 Transferring Calls 25 Sending a Call to a Voice Message System 26 Forwarding Calls to Another Number 26 Using Do Not Disturb 27 Making Conference Calls 29 Using Conference F...
Page 8 - Cisco One-Year Limited Hardware Warranty Terms
vi OL-19613-01 Understanding Additional Configuration Options 74 Troubleshooting Your Phone 76 General Troubleshooting 76 Viewing Phone Administration Data 77 Using the Quality Reporting Tool 77 Cisco One-Year Limited Hardware Warranty Terms 78 Index 79
Page 9 - Using this Guide
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Getting Started Using this Guide This guide provides you with an overview of the features available on your phone. You can read it completely for a solid understanding of your phone’s ca...
Page 10 - Finding Additional Information; Safety and Performance Information
2 OL-19613-01 Finding Additional Information You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html You can access the Cisco website at this URL: http://www.cisc...
Page 11 - Cisco Product Security Overview
Getting Started Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Using External Devices The following information applies when you use external devices with the Cisco Unified IP Phone: Cisco recommends the use of good quality external ...
Page 12 - Connecting Your Phone
4 OL-19613-01 Connecting Your Phone Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the graphic and table below to connect your phone. 1 DC adaptor port (DC48V) 6 Handset port 2 AC-to-DC power supp...
Page 15 - An Overview of Your Phone; Understanding Buttons and Hardware
An Overview of Your Phone Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) An Overview of Your Phone The Cisco Unified IP Phone 7962G and 7942G are full-feature telephones that provide voice communication over the same data network tha...
Page 18 - Understanding Lines and Calls
10 OL-19613-01 Understanding Lines and Calls To avoid confusion about lines and calls, refer to these descriptions: Lines—Each line corresponds to a directory number or intercom number that others can use to call you. The Cisco Unified IP Phone 7962G supports one to six lines and the Cisco Unified I...
Page 19 - Understanding Line and Call Icons
An Overview of Your Phone Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Understanding Line and Call Icons Your phone displays icons to help you determine the call and line state. Icon Line or Call State Description On-hook line No c...
Page 20 - Understanding Phone Screen Features; Cleaning the Phone Screen
12 OL-19613-01 Understanding Phone Screen Features This is what your main phone screen might look like with active calls and several feature menus open: Cleaning the Phone Screen Use only a soft, dry cloth to wipe the phone screen. Do not use any liquids or powders on the phone, as they can contamin...
Page 21 - Understanding Feature Buttons and Menus; Accessing the Help System on Your Phone
An Overview of Your Phone Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Understanding Feature Buttons and Menus Press a feature button to open or close a feature menu. Accessing the Help System on Your Phone Your phone provides a co...
Page 22 - Understanding Feature Availability
14 OL-19613-01 Understanding Feature Availability Depending on your phone system configuration, features included in this Phone Guide might not be available to you or might work differently on your phone. Contact your support desk or system administrator for information about feature operation or av...
Page 23 - Understanding SIP vs. SCCP
An Overview of Your Phone Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Understanding SIP vs. SCCP Your phone can be configured to work with one of two signaling protocols: SIP (Session Initiation Protocol) or SCCP (Skinny Call Cont...
Page 24 - Basic Call Handling; Placing a Call—Basic Options
16 OL-19613-01 Basic Call Handling You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more information. Placing a Call—Basic Options Here are some easy ways to place a call on your Cisco Unified IP Phone....
Page 25 - Placing a Call—Additional Options
Basic Call Handling Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) • If parties on a call hear a beep tone, the call might be monitored or recorded. Ask your system administrator for more information. • Your phone might be set up for...
Page 28 - Answering a Call
20 OL-19613-01 Answering a Call You can answer a call by lifting the handset, or you can use other options if they are available on your phone. If you want to... Then... For more information, see... Answer with a wired headset Press , if unlit. Or, if is already lit, press Answer or (flashing). Note...
Page 29 - Ending a Call
Basic Call Handling Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Tip If parties on a call hear a beep tone, the call might be monitored or recorded. Ask your system administrator for more information. Ending a Call To end a call, h...
Page 30 - Using Hold and Resume
22 OL-19613-01 Using Hold and Resume You can hold and resume calls. When you put a call on hold, the Hold icon appears on the right in the call information area and the corresponding line button flashes green . With a shared line, when you place a call on hold, the line button flashes green and the ...
Page 31 - Using Mute
Basic Call Handling Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) • The duration between Hold Reversion alerts is determined by your system administrator. Using Mute With Mute enabled, you can hear other parties on a call but they c...
Page 33 - Transferring Calls
Basic Call Handling Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Transferring Calls Transfer redirects a connected call. The target is the number to which you want to transfer the call. Tips • If your phone has on-hook transfer ena...
Page 34 - Sending a Call to a Voice Message System; Forwarding Calls to Another Number
26 OL-19613-01 Sending a Call to a Voice Message System You can use iDivert to send an active, ringing, or on-hold call to your voice message system. Depending on the type of call and your phone configuration, you can also use iDivert to send the call to another party's voice message system. • If th...
Page 35 - Using Do Not Disturb
Basic Call Handling Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Tips • Enter the call forward target number exactly as you would dial it from your phone. For example, enter an access code or the area code, if necessary. • You can ...
Page 37 - Making Conference Calls; Using Conference Features; Using Conference
Basic Call Handling Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Making Conference Calls Your Cisco Unified IP Phone allows you to talk simultaneously with multiple parties in a conference call. Using Conference Features You can cr...
Page 38 - Using Join
30 OL-19613-01 Using Join Join allows you to combine two or more existing calls to create a conference in which you are a participant. Tips • If you frequently join more than two parties into a single conference, you might find it useful to first select the calls that you want to join, then press Jo...
Page 39 - Using cBarge
Basic Call Handling Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Using cBarge You can create a conference by using cBarge to add yourself to a call on a shared line. Using Meet-Me Meet-Me conferencing allows you to start or join a ...
Page 40 - Viewing or Removing Conference Participants; Placing or Receiving Intercom Calls
32 OL-19613-01 Viewing or Removing Conference Participants During a standard (ad hoc) conference, you can view a list of participants and remove participants. Placing or Receiving Intercom Calls You can make an intercom call to a target phone that auto-answers the call in speakerphone mode with mute...
Page 42 - Speed Dialing
34 OL-19613-01 Advanced Call Handling Advanced call-handling tasks involve special features that your system administrator might configure for your phone depending on your call-handling needs and work environment. Speed Dialing Speed dialing allows you to enter an index number, press a button, or se...
Page 43 - Picking Up a Redirected Call on Your Phone
Advanced Call Handling Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Picking Up a Redirected Call on Your Phone Call PickUp allows you to answer a call that is ringing on a coworker’s phone by redirecting the call to your phone. You...
Page 45 - Storing and Retrieving Parked Calls
Advanced Call Handling Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Storing and Retrieving Parked Calls You can park a call when you want to store the call so that you or someone else can retrieve it from another phone in the Cisco...
Page 46 - Logging Out of Hunt Groups; Using a Shared Line; Understanding Shared Lines
38 OL-19613-01 • Your system administrator can assign Directed Call Park buttons to available line buttons on your Cisco Unified IP Phone 7962G that has a Cisco Unified IP Phone Expansion Module (the Cisco Unified IP Phone 7942G does not support the Cisco Unified IP Phone Expansion Module). • You ca...
Page 47 - Using Barge to Add Yourself to a Shared-Line Call; Understanding Barge Features
Advanced Call Handling Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Sharing Call Information and Barging Phones that share a line each display information about calls that are placed and received on the shared line. This informatio...
Page 48 - Using Barge Features
40 OL-19613-01 Using Barge Features The table below describes how to use barge features (cBarge or Barge) to add yourself to a call on a shared line. Tips • When you barge a call, other parties might hear a beep tone announcing your presence. With cBarge, other parties hear a brief audio interruptio...
Page 49 - Preventing Others from Viewing or Barging a Shared-Line Call
Advanced Call Handling Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Preventing Others from Viewing or Barging a Shared-Line Call If you share a phone line, you can use the Privacy feature to prevent others who share the line from v...
Page 50 - Using BLF to Determine a Line State
42 OL-19613-01 Using BLF to Determine a Line State Busy Lamp Field features (BLF) allow you to view the state of a phone line that is associated with a speed-dial button, call log, or directory listing on your phone. If you use BLF Pickup, you can answer a ringing call for the line that you are moni...
Page 51 - Making and Receiving Secure Calls
Advanced Call Handling Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Making and Receiving Secure Calls Depending on how your system administrator has configured your phone system, your phone might support making and receiving secure...
Page 52 - Tracing Suspicious Calls
44 OL-19613-01 Note There are interactions, restrictions, and limitations that affect how security features work on your phone. For more information, ask your system administrator. Tracing Suspicious Calls If you are receiving suspicious or malicious calls, your system administrator can add the Mali...
Page 54 - Using Cisco Extension Mobility; Managing Business Calls Using a Single Phone Number
46 OL-19613-01 Using Cisco Extension Mobility Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your own. Once you log in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings. Your sy...
Page 57 - Using a Handset, Headset, and Speakerphone; Using a Handset
Using a Handset, Headset, and Speakerphone Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Using a Handset, Headset, and Speakerphone You can use your phone with these audio devices: a handset, headset, or speakerphone. The phone is o...
Page 58 - Using a Speakerphone
50 OL-19613-01 Using a Wireless Headset Refer to the wireless headset documentation for information about using the wireless headset’s remote features. Also, check with your system administrator to be sure your phone is enabled to use a wireless headset with the wireless headset remote hookswitch co...
Page 59 - Using AutoAnswer with a Headset or Speakerphone
Using a Handset, Headset, and Speakerphone Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Using AutoAnswer with a Headset or Speakerphone When AutoAnswer is enabled, your phone answers incoming calls automatically after a few rings. ...
Page 60 - Changing Phone Settings; Customizing Rings and Message Indicators
52 OL-19613-01 Changing Phone Settings You can customize your Cisco Unified IP Phone by adjusting the ring tone, background image, and other settings. Customizing Rings and Message Indicators You can customize how your phone indicates an incoming call and a new voice mail message. You can also adjus...
Page 61 - Customizing the Phone Screen
Changing Phone Settings Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Customizing the Phone Screen You can adjust the characteristics of your phone screen. If you want to... Then... Change the phone screen contrast 1. Choose > Us...
Page 62 - Using Call Logs and Directories; Using Call Logs
54 OL-19613-01 Using Call Logs and Directories This section describes how you can use call logs and directories. To access both features, use the Directories button . Using Call Logs Your phone maintains call logs. Call logs contain records of your missed, placed, and received calls. Your phone admi...
Page 64 - Directory Dialing; Using Corporate Directory on Your Phone
56 OL-19613-01 Tips • (SCCP and SIP phones) Your phone might be set up for international call logging, which is indicated by a “+” symbol on the call logs, redial, or call directory entries. See your system administrator for more information. • (SCCP phones only) To view the complete call record of ...
Page 65 - Using Personal Directory on Your Phone
Using Call Logs and Directories Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Tip Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation button on your phone to move between input fields. Using P...
Page 68 - Accessing Voice Messages
60 OL-19613-01 Accessing Voice Messages To access voice messages, use the Messages button Note Your company determines the voice message service that your phone system uses. For the most accurate and detailed information, refer to the documentation that came with your voice message system. If you wa...
Page 69 - Using the User Options Web Pages; Accessing Your User Options Web Pages
Using the User Options Web Pages Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Using the User Options Web Pages Your Cisco Unified IP Phone is a network device that can share information with other network devices in your company, i...
Page 70 - Configuring Features and Services on the Web; Using Personal Directory on the Web; Using Your Personal Address Book on the Web
62 OL-19613-01 Configuring Features and Services on the Web The topics in this section describe how to configure features and services from your User Options web pages after logging in. See Accessing Your User Options Web Pages, page 61 . Using Personal Directory on the Web The Personal Directory fe...
Page 71 - Configuring Fast Dials on the Web
Using the User Options Web Pages Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Configuring Fast Dials on the Web This section describes how to assign Fast Dials from your User Options web pages. Delete a PAB entry 1. Search for a PA...
Page 72 - Using the Address Book Synchronization Tool
64 OL-19613-01 Tips • You can create up to 500 Fast Dial and PAB entries. • You can create a new Fast Dial entry without using a PAB entry. Such Fast Dial entries are labeled “raw” in the User Options web pages and do not display a configurable text label. Using the Address Book Synchronization Tool...
Page 73 - Setting Up Speed Dials on the Web
Using the User Options Web Pages Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Setting Up Speed Dials on the Web Depending on configuration, your phone can support several speed-dial features: • Speed-dial buttons • Abbreviated Dial...
Page 74 - Setting Up Phone Services on the Web
66 OL-19613-01 Setting Up Phone Services on the Web Phone services can include special phone features, network data, and web-based information (such as stock quotes and movie listings). You must first subscribe to a phone service before accessing it on your phone. If you want to... Then do this afte...
Page 75 - Controlling User Settings on the Web
Using the User Options Web Pages Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Controlling User Settings on the Web User settings include your password, PIN, and language (locale) settings. Add a service to an available programmable...
Page 76 - Controlling Line Settings on the Web
68 OL-19613-01 Tip Your PIN and password allow you to access different features and services. For example, use your PIN to log in to Cisco Extension Mobility or Personal Directory on your phone. Use your password to log in to your User Options web pages and Cisco WebDialer on your personal computer....
Page 78 - Setting Up Phones and Access Lists for Mobile Connect
70 OL-19613-01 Setting Up Phones and Access Lists for Mobile Connect When using Cisco Mobile Connect, you must add your mobile phone and other phones that you want to use to make and receive calls using the same directory numbers as your desk phone. These phones are called remote destinations . You ...
Page 82 - Understanding Additional Configuration Options
74 OL-19613-01 Understanding Additional Configuration Options Your system administrator can configure your phone to use specific button and softkey templates along with special services and features, if appropriate. This table provides an overview of some configuration options that you might want to...
Page 84 - Troubleshooting Your Phone
76 OL-19613-01 Troubleshooting Your Phone This section provides troubleshooting information for your Cisco Unified IP Phone. General Troubleshooting This section provides information to help you troubleshoot general problems with your phone. For more information, see your system administrator. Sympt...
Page 85 - Viewing Phone Administration Data
Troubleshooting Your Phone Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Viewing Phone Administration Data Your system administrator might ask you to access administration data on your phone for troubleshooting purposes. Using the Q...
Page 87 - Index
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 7.1(2) (SCCP and SIP) Index A Abbreviated Dialing 65 Abbreviated Dialing (Off-hook) 35 Address Book Synchronization Tool 64 answering calls, options for 20 ASCII label field support 65 audible message waiting...
