Cisco 7861 - Manual

Cisco 7861

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Table of Contents:

  • Page 3 – C O N T E N T S; Preface; About the Cisco IP Phone; Technical Details
  • Page 4 – Cisco IP Phone Hardware; Cisco IP Phone Installation
  • Page 5 – Cisco Unified Communications Manager Phone Setup; Self Care Portal Management; Hardware and Accessory Installation; Cisco IP Phone Accessories
  • Page 6 – Wall Mounts; Cisco IP Phone Administration; Cisco IP Phone Security; Cisco IP Phone Customization; Phone Features and Setup
  • Page 8 – Corporate and Personal Directory Setup; Cisco IP Phone Troubleshooting; Monitoring Phone Systems
  • Page 9 – Troubleshooting
  • Page 10 – Maintenance; International User Support
  • Page 11 – Guide Conventions, page xi; Overview; This document uses the following conventions:; Description; Commands and keywords are in; boldface; font
  • Page 12 – screen
  • Page 13 – Related Documentation; Cisco IP Phone 7800 Series Documentation; Documentation, Support, and Security Guidelines
  • Page 14 – Cisco Product Security Overview
  • Page 15 – P A R T; Technical Details, page 3
  • Page 17 – C H A P T E R; Physical and Operating Environment Specifications; Value or range; Operating temperature
  • Page 19 – Network Port Connector; Function; Function
  • Page 21 – External power; Power Outage; Power outages and other devices can affect your Cisco IP Phone.; Power Reduction
  • Page 22 – Schedule Power Save Plus (EnergyWise) on Cisco IP Phone, on page 115; Usage notes
  • Page 24 – in the
  • Page 25 – Voice VLAN configuration
  • Page 26 – For more information, see; Related Topics; Verify Network Setup, on page 33
  • Page 27 – Firmware for phones; Cisco Unified Communications Manager Express Interaction
  • Page 31 – Cisco IP Phone Hardware Overview, page 17; Cisco IP Phone Hardware Overview; The Cisco IP Phones have the following features:
  • Page 32 – Phone Connections
  • Page 33 – Buttons and Hardware; Handset light strip
  • Page 43 – Cisco; Administration Guides
  • Page 44 – Voice Messaging System
  • Page 45 – II; Cisco IP Phone Installation, page 33
  • Page 47 – Verify Network Setup; System Configuration Overview; Procedure; Configure a VoIP Network to meet the following requirements:
  • Page 49 – Cisco Unified Communications Manager Administration Guide; System; Phone Addition Methods, on page 50; External Devices, on page 14; Phone Power Requirements, on page 6
  • Page 50 – and; The phone includes the following setup menus:
  • Page 52 – Apply Phone Password; Text and Menu Entry From Phone; Apply Phone Password, on page 38
  • Page 53 – Text and Menu Entry From Phone, on page 38; Set Domain Name Field; Yes; Select
  • Page 54 – Set Admin VLAN ID Field; Set PC VLAN Field; Set SW Port Configuration Field; Set PC Port Configuration Field
  • Page 55 – Set DHCP Enabled Field; Set IP Address Field; Set Subnet Mask Field; Set Default Router Field
  • Page 56 – Set DNS Server Fields; Set Alternate TFTP Field; Set TFTP Server 1 Field
  • Page 57 – Set TFTP Server 2 Field; Startup Problems, on page 177; Configure Phone Services for Users
  • Page 58 – Device; Self Care Portal Management, on page 57
  • Page 59 – Determine Phone MAC Address; Perform one of the following actions:; Applications; Look at the MAC label on the back of the phone.; Device Information; Set Up Cisco IP Phone
  • Page 60 – Determine Phone MAC Address, on page 45
  • Page 63 – Corporate Directory Setup, on page 141; Cisco Unified Communications Manager
  • Page 64 – Add User to End User Group, on page 53; Enable Autoregistration for Phone, on page 34; Add Phones Individually
  • Page 65 – Add Phones Using BAT Phone Template; Cisco Unified Communications Manager Bulk Administration
  • Page 66 – Add a User from an External LDAP Directory; Add User Directly to Cisco Unified Communications Manager
  • Page 68 – Surviveable Remote Site Telephony; Notes
  • Page 71 – Self Care Portal Overview, page 57; Self Care Portal Overview; Cisco Unified Communications Self Care
  • Page 72 – Customize Self Care Portal Display
  • Page 73 – III; Cisco IP Phone Accessories, page 61
  • Page 75 – Cisco IP Phone Accessories Overview, page 61; Cisco IP Phone Accessories Overview; Type; Connect Footstand
  • Page 76 – Insert the curved connectors into the lower slots.; Audio Quality
  • Page 77 – For additional information, see; Analog Headsets; Enable Wideband on Analog Headsets; On the Cisco IP Phone, press; Accessories; Highlight the analog headset, then press; Setup; Enable Wideband Codec on Analog Headsets
  • Page 78 – In Cisco Unified Communications Manager Administration, choose; Wired Headsets; Connect Wired Headset; Plug the headset into the Headset port on the back of the phone.; Disable Wired Headset; and locate the phone that you want to modify.
  • Page 79 – Wireless Headset; Enable Electronic Hookswitch; Jabra; Scroll to the Wireless Headset Hookswitch Control section.; Enabled; To disable Electronic Hookswitch, choose; Disabled
  • Page 81 – Non-Lockable Wall Mount Components, page 67; Non-Lockable Wall Mount Components
  • Page 83 – Install Non-Lockable Wall Mount Kit; Before You Begin; You need these tools to install the bracket:
  • Page 84 – The following figure shows the bracket installation steps.; Attach the phone bracket to the IP Phone.
  • Page 85 – The following figure shows how the bracket attaches to the phone.; Slot for Mounting Tabs
  • Page 87 – Proceed to
  • Page 88 – Remove Phone From Non-Lockable Wall Mount; You require 2 screwdrivers or metal rods.
  • Page 90 – Rotate the tab 180 degrees.
  • Page 91 – IV; Cisco IP Phone Security, page 79
  • Page 93 – Cisco IP Phone Security Overview, page 79; Cisco IP Phone Security Overview; Signing of the phone configuration files; For more information about the security features, see the
  • Page 94 – Cisco Unified Communications Manager Security Guide; Admin Settings; Configuring the Cisco CTL Client; View Security Profiles; Cisco Unified Communications Manager Security Guide; Supported Security Features; Cisco Unified Communications Manager Security Guide; Image authentication
  • Page 96 – Cisco IP Phone Security, on page 79; Set Up Locally Significant Certificate
  • Page 97 – Installed; Phone Call Security
  • Page 98 – Secure Conference Call Identification; Conference; Results of action; Does not meet
  • Page 99 – Secure Phone Call Identification; A secured call is established using this process:; A protected phone plays a tone or not under these circumstances:; The Cisco IP Phones support 802.1X Authentication.
  • Page 101 – Custom Phone Rings, page 87; Custom Phone Rings; Cisco Unified Communications Manager System Guide; Set Up Custom Phone Ring
  • Page 102 – Cisco Unified; Custom Ring File Formats
  • Page 103 – Purpose
  • Page 104 – Creating Idle URL Graphics on; Settings
  • Page 106 – user guides for all Cisco IP Phone models that you support; Telephony Features for Cisco IP Phone; User Guide for Cisco Unified Communications Manager
  • Page 107 – Description and more information
  • Page 109 – Customize Self Care Portal Display, on page 58
  • Page 110 – Set Up Call Forward Notification, on page 123
  • Page 112 – Custom Phone Rings, on page 87
  • Page 116 – Set Up HTTPS for Phone Services, on page 135; Set Up Join and Direct Transfer Policy, on page 135
  • Page 120 – Cisco Unified Communications; Set Up Softkey Template, on page 132
  • Page 121 – Set Up Remote Port Configuration, on page 127
  • Page 125 – Phone Button Templates, on page 136; Softkey
  • Page 127 – Schedule Power Save for Cisco IP Phone
  • Page 128 – Save
  • Page 129 – Locate the phone that you need to set up.; While Power Save Plus Mode (the; Enable Power Save Plus
  • Page 134 – Cisco Unified Communications Manager Features; Set Up Monitoring and Recording
  • Page 135 – Set Up cBarge
  • Page 136 – In Cisco Unified Communications Manager Administration, select; To configure Automatic Port Synchronization for a single phone,; Set Up SSH Access
  • Page 138 – Enable Line Status for Call Lists
  • Page 139 – Set Up Incoming Call Toast Timer
  • Page 140 – Set the Incoming Call Toast Timer field.; Incoming Call Toast Timer; Eliminates the need to manually control firmware upgrades
  • Page 142 – Set Headset Sidetone Control
  • Page 143 – Administration path
  • Page 144 – Set Up UCR 2008 in Common Device Configuration; Set Up UCR 2008 in Common Phone Profile
  • Page 145 – Set Up UCR 2008 in Enterprise Phone Configuration
  • Page 146 – Fwd ALL
  • Page 147 – Cancel
  • Page 149 – Set Up HTTPS for Phone Services
  • Page 150 – Modify Phone Button Template
  • Page 151 – Set Up PAB or Speed Dial as IP Phone Service
  • Page 152 – Modify Phone Button Template for PAB or Fast Dial
  • Page 155 – Corporate Directory Setup, page 141; Corporate Directory Setup; Personal Directory Setup
  • Page 156 – Download Cisco IP Phone Address Book Synchronizer; Application; Cisco IP Phone Address Book Synchronizer Deployment
  • Page 157 – Install Synchronizer; Set Up Synchronizer, on page 143; Set Up Synchronizer
  • Page 159 – Monitoring Phone Systems, page 147
  • Page 161 – Monitoring Phone Systems Overview, page 147; Monitoring Phone Systems Overview; Troubleshooting , on page 175; Cisco IP Phone Status
  • Page 162 – Display Model Information Window; Display Status Menu
  • Page 163 – Phone Displays Error Messages, on page 178; Possible explanation and action
  • Page 165 – IP address released; displays on the phone.
  • Page 167 – Display Network Statistics Window
  • Page 168 – Network Statistics Fields
  • Page 171 – Display Call Statistics Window; Call Statistics Fields
  • Page 172 – Voice-Quality Metrics; Display Security Configuration Window
  • Page 173 – Security Configuration Fields; Display Model
  • Page 174 – Control Phone Web Page Access, on page 129; Access Web Page for Phone; Access Web Page
  • Page 175 – Network Setup
  • Page 182 – Network Statistics; Ethernet; Access Web Page for Phone, on page 160
  • Page 183 – Access Area and Network Area Web Pages
  • Page 185 – Device Logs; Access; Streaming Statistics
  • Page 189 – General Troubleshooting Information; Explanation
  • Page 190 – Apply Phone Password, on page
  • Page 191 – Verify Phone Startup, on page 43; Cisco IP Phone Does Not Go Through Normal Startup Process; Problem; Verify that the network port is functional:
  • Page 192 – Phone Displays Error Messages; Status messages display errors during startup.; Phone Cannot Connect to TFTP Server; The TFTP server settings may not be correct.
  • Page 193 – Phone Cannot Connect to Server; Check DHCP Settings, on page 190; Phone Cannot Connect Using DNS; The DNS settings may be incorrect.
  • Page 194 – Configuration File Corruption; Create a new phone configuration file. See; Cisco Unified Communications Manager Phone Registration; Phone Addition; to search for the phone based on; Cisco IP Phone Cannot Obtain IP Address
  • Page 195 – Phone Resets Due to Intermittent Network Outages; Your network may be experiencing intermittent outages.; Phone Resets Due to DHCP Setting Errors; The DHCP settings may be incorrect.; Phone Resets Due to Incorrect Static IP Address; The static IP address assigned to the phone may be incorrect.; Phone Resets During Heavy Network Usage
  • Page 196 – Phone Resets Due to Intentional Reset; Phone Resets Due to DNS or Other Connectivity Issues; Determine DNS or Connectivity Issues, on page 189; Phone Does Not Power Up
  • Page 197 – The physical connection to the LAN may be broken.; Cisco IP Phone Security Problems; CTL File Problems; Authentication Error, Phone Cannot Authenticate CTL File; A device authentication error occurs.; Phone Cannot Authenticate CTL File; Phone cannot authenticate the CTL file.
  • Page 198 – TFTP Authorization Fails; Phone reports TFTP authorization failure.; Phone Does Not Register
  • Page 199 – Signed Configuration Files Are Not Requested; X Authentication Problems; Configuring IP
  • Page 200 – X Enabled on Phone but Phone Does Not Authenticate; Identify 802.1X Authentication
  • Page 201 – Factory Reset of Phone Has Deleted 802.1X Shared Secret; After a reset, the phone does not authenticate.; The following sections describe how to resolve audio problems.; No Speech Path; One or more people on a call do not hear any audio.; Choppy Speech; A user complains of choppy speech on a call.
  • Page 202 – Phone Call Cannot Be Established; Phone Does Not Recognize DTMF Digits or Digits Are Delayed
  • Page 203 – Check TFTP Settings; Phone Cannot Connect to TFTP Server, on page 178; Determine DNS or Connectivity Issues
  • Page 204 – Basic Reset, on page 195; Check DHCP Settings; Troubleshooting Switch; Phone Cannot Connect to Server, on page 179
  • Page 205 – Create New Phone Configuration File; Identify 802.1X Authentication Problems
  • Page 206 – Verify DNS Settings; Phone Cannot Connect Using DNS, on page 179; Start Service
  • Page 207 – Contact Cisco TAC for more information and assistance.; Set the following parameters:
  • Page 209 – Basic Reset, page 195; Basic Reset
  • Page 210 – Perform Factory Reset Phone Keypad; Perform Factory Reset from Phone Menu
  • Page 211 – Administrator Settings; Quality Report Tool; Cisco Unified Communications Manager Features and Services; Voice Quality Monitoring
  • Page 212 – Voice Quality Troubleshooting Tips; Condition; Network impairment from packet loss or high jitter.
  • Page 213 – International Call Logging Support, page 199; Unified Communications Manager Endpoints Locale Installer; Cisco Unified Communications Operating; International Call Logging Support
  • Page 215 – I N D E X; alerts
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Cisco IP Phone 7821, 7841, and 7861 Administration Guide for Cisco
Unified Communications Manager 10.0 (SIP)

First Published:

October 25, 2013

Last Modified:

September 19, 2014

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Summary

Page 3 - C O N T E N T S; Preface; About the Cisco IP Phone; Technical Details

C O N T E N T S P r e f a c e Preface xi Overview xi Audience xi Guide Conventions xi Related Documentation xiii Cisco IP Phone 7800 Series Documentation xiii Cisco Unified Communications Manager Documentation xiii Cisco Business Edition 3000 Documentation xiii Cisco Business Edition 6000 Documentat...

Page 4 - Cisco IP Phone Hardware; Cisco IP Phone Installation

External Devices 14 C H A P T E R 2 Cisco IP Phone Hardware 17 Cisco IP Phone Hardware Overview 17 Cisco IP Phone 7821 18 Phone Connections 18 Buttons and Hardware 19 Cisco IP Phone 7841 22 Phone Connections 22 Buttons and Hardware 23 Cisco IP Phone 7861 26 Phone Connections 26 Buttons and Hardware ...

Page 5 - Cisco Unified Communications Manager Phone Setup; Self Care Portal Management; Hardware and Accessory Installation; Cisco IP Phone Accessories

Set Alternate TFTP Field 42 Set TFTP Server 1 Field 42 Set TFTP Server 2 Field 43 Verify Phone Startup 43 Configure Phone Services for Users 43 C H A P T E R 4 Cisco Unified Communications Manager Phone Setup 45 Determine Phone MAC Address 45 Set Up Cisco IP Phone 45 Phone Addition Methods 50 Add Ph...

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