Page 2 - REVISION 0; COPYRIGHT
QY8-1379-000 REVISION 0 COPYRIGHT 2001 CANON INC. CANON S900/S820/S750/S520 1201 GR 0.30-0 PRINTED IN JAPAN (IMPRIME AU JAPON) DEC. 2001
Page 5 - Copyright
Application This manual has been issued by Canon Inc. for qualified persons to learn technical theory, installation, maintenance, and repair of products. This manual covers all localities where the products are sold. For this reason, there may be information in this manual that does not apply to you...
Page 7 - II. TABLE OF CONTENTS; Part 1: PRODUCT SPECIFICATIONS; II
II. TABLE OF CONTENTS Page Part 1: PRODUCT SPECIFICATIONS (S900) 1 - 1 1. PRODUCT OVERVIEW 1 - 1 1.1 Product Overview 1 - 1 1.2 Special Features 1 - 2 2. SPECIFICATIONS 1 - 2 2.1 Printer Specifications 1 - 2 2.1.1 Printer specifications 1 - 3 2.1.2 Printer service life 1 - 3 2.1.3 Print head service...
Page 8 - Part 2: TROUBLESHOOTING; III
Page (S520) 1 -21 1. PRODUCT OVERVIEW 1 -21 1.1 Product Overview 1 -21 1.2 Special Features 1 -22 2. SPECIFICATIONS 1 -22 2.1 Printer Specifications 1 -22 2.1.1 Printer specifications 1 -22 2.1.2 Printer service life 1 -23 2.1.3 Print head service life 1 -23 2.2 Paper Specifications 1 -23 2.2.1 Pape...
Page 9 - Part 3: TECHNICAL REFERENCE; IV
Page2 -26 4.2 Confirmation method 2 -27 5. TRANSPORTING THE PRINTER 2 -27 5.1 Procedure 2 -28 6. PARTS REPLACEMENT, PERIODIC INSPECTIONS, & TOOLS 2 -28 6.1 Periodic Parts Replacement 2 -28 6.2 Periodic Inspections 2 -28 6.3 Tool List 2 -29 7. SERVICE-RELATED FEATURES 2 -29 7.1 Service Mode Opera...
Page 10 - III. ILLUSTRATION INDEX
III. ILLUSTRATION INDEX Page Part 1: PRODUCT SPECIFICATIONS (S900) 1 - 1 Figure 1 - 1 Printer Exterior (S900) 1 - 3 Figure 1 - 2 JEIDA Standard Pattern 1 - 3 Figure 1 - 3 JIS SCID No. 5 1 - 5 Figure 1 - 4 Printable Area (S820) 1 - 9 Figure 1 - 5 Printer Exterior (S820) 1 -12 Figure 1 - 6 Printable A...
Page 13 - Part 1: Product Specifications; Specifications
I. PRODUCT OVERVIEW 1.1 Product Overview "High Speed, Ultra-fine Image Photo Printer"With a new head (512 nozzles x 6 colors, 1200dpi resolution) and improvements to theprinter driver, this printer realizes the highest photo printing speed in its class and thefinest picture quality among its...
Page 14 - Printer Specifications; Type
2. SPECIFICATIONS 2.1 Printer Specifications 2.1.1 Printer specifications ✽ 1: In energy-saving mode Part 1: Product Specifications S900 1-2 Type Paper Feed SystemResolutionThroughput Printing Direction Max. Printing WidthLine Feed SpeedInterfaceASF CapacitySensors Print HeadAlignmentOperating Noise...
Page 15 - Figure 1-2 JEIDA Standard Pattern
2.1.2 Printer service life Whichever comes first: (1) A total of 10,000 pages printed at 7.5% duty per color.(2) 5 years of use. 2.1.3 Print head service life (1) Service life 10,000 pages of color printing (7.5% duty pattern printing per color) (2) Ink tank service life (printable pages per tank) M...
Page 16 - Paper Specifications
2.2 Paper Specifications 2.2.1 Paper sizes and weights (1) Paper sizes See the table below. (2) Weight For automatic feeding, the paper's weight should be 64-105 g/m 2 . 2.2.2 Paper types and settings ● : Borderless printing is possible with this paper (plain paper, A4/LTR size only). Part 1: Produc...
Page 17 - Figure 1-4 Printable Area
1-5 S900 Part 1: Product Specifications Product Specifications 2.2.3 Printable area ■ Envelope (No. 4/No. 6) Recommendedprinting area:Printable area: ■ A4, B5, A5 ■ Glossy postcard/Japan Post Office postcard/ Japan Post Office postcard for ink jet printing/Pro photo postcard 5.0 mm 3.4 mm ± 1.5* 1 3...
Page 18 - Print Head
2.3 Print Head Specifications 2.4 Printer and Scanner Drivers 1. Windows drivers Windows 98/98 S.E./Millennium printer drivers Ver. 7.20Windows 2000 printer driver Ver. 1.50Windows XP printer driver Ver. 1.50 2. Macintosh driver Mac OS (inc. OS X) printer driver Ver. 3.90 Part 1: Product Specificati...
Page 19 - Table 1-1 PRODUCT CODE LIST; Item; Designation
3. PRODUCT CODE LIST The table below lists the product codes of the printer, consumables and optional items.The print head will be supplied only as a spare part for servicing. ✽ 1: Supplied strictly as a service part. Not supplied as a consumable or an optional item. 1-7 S900 Part 1: Product Specifi...
Page 24 - Figure 1-6 Printable Area
2.2 Paper Specifications 2.2.1 Paper sizes and weights See table for S900 2.2.2 Paper types and settings See table for S900 2.2.3 Printable area Part 1: Product Specifications S820 1-12 ■ Envelope (No. 4/No. 6) Recommendedprinting area:Printable area: ■ A4, B5, A5 ■ Glossy postcard/Japan Post Office...
Page 25 - Print Head Specifications
1-13 S820 Part 1: Product Specifications Product Specifications 2.3 Print Head Specifications 2.4 Printer and Scanner Drivers 1. Windows drivers Windows 95/98/98 S.E./Millennium printer drivers (IEEE1284/USB) *1 Ver. 7.20Windows NT 4.0 (IEEE1284) Ver. 4.50Windows 2000 printer driver (IEEE1284/USB) V...
Page 26 - Table 1-2 PRODUCT CODE LIST
3. PRODUCT CODE LIST The table below lists the product codes of the printer, consumables and optional items.The print head will be supplied only as a spare part for servicing. ✽ 1: Supplied strictly as a service part. Not supplied as a consumable or an optional item. Part 1: Product Specifications S...
Page 30 - Figure 1-8 Printable Area
2.2 Paper Specifications 2.2.1 Paper sizes and weights See table for S900 2.2.2 Paper types and settings See table for S900 2.2.3 Printable area Choosing total area borderless printing allows printing without margins. Part 1: Product Specifications S750 1-18 ■ Envelope (No. 4/No. 6) Recommendedprint...
Page 32 - Table 1-3 PRODUCT CODE LIST
3. PRODUCT CODE LIST The table below lists the product codes of the printer, consumables and optional items.The print head will be supplied only as a spare part for servicing. ✽ 1: Supplied strictly as a service part. Not supplied as a consumable or an optional item. Part 1: Product Specifications S...
Page 36 - Table 1-4 PRODUCT CODE LIST
3. PRODUCT CODE LIST The table below lists the product codes of the printer, consumables and optional items.The print head will be supplied only as a spare part for servicing. ✽ 1: Supplied strictly as a service part. Not supplied as a consumable or an optional item. Part 1: Product Specifications S...
Page 37 - TROUBLESHOOTING
Part 2 TROUBLESHOOTING Page2 - 1 1. PRINTER OPERATION 2 - 1 1.1 Printer Operation 2 - 1 1.2 Status Indicator 2 - 2 1.3 Simple Printer Operations 2 - 5 2. SERVICING 2 - 5 2.1 Before Troubleshooting 2 - 6 2.2 Detectable Problems from System Start to Exit 2 - 9 2.3 Troubleshooting Problems 2 -10 2.4 Tr...
Page 38 - Printer Operation; Part 2: Troubleshooting; roub; Figure 2-1 Operation Panel
1. PRINTER OPERATION You can operate the printer either by itself or with a computer. Both methods areexplained below. 1.1 Printer Operation The printer's operation panel has a POWER button and a RESUME button to cancel printing operation or to cancel an error. With a computer, you can use the print...
Page 39 - Simple Printer Operations
1.3 Simple Printer Operations The printer has an offline operation mode that works when the printer is not connectedto a computer and the power is on.To conduct the operations below, with the power turned on, hold down the RESUMEbutton until the green indicator blinks the specified number of times. ...
Page 42 - Before Troubleshooting
2. SERVICING 2.1 Before Troubleshooting Before troubleshooting, check the following and see if any of the problems you areexperiencing can be fixed. 2-5 S900 / S820 / S750 / S520 Part 2: Troubleshooting T roub leshooting Problem The printer does notoperate at all. Paper feeding doesnot work. Printin...
Page 43 - Detectable Problems from System Start to Exit
2.2 Detectable Problems from System Start to Exit Errors unresolvable by the user can be checked before system startup is completed. Part 2: Troubleshooting S900 / S820 / S750 / S520 2-6 To next page S520/S750 only S820/S900 only AC power connection Power LED lights Power ON DRAM check EEPROM check ...
Page 46 - Troubleshooting Problems
2.3 Troubleshooting Problems 2-9 S900 / S820 / S750 / S520 Part 2: Troubleshooting T roub leshooting Probable Cause / Check Items 1. AC adapter, 2. Logic board 1. Print head, 2. Print headcontacts, 3. Carriage flex cable 1. Dislodged parts, 2. Dislodgedpinch roller 1. Logic board1. ASF (Return tab, ...
Page 50 - DISASSEMBLY AND REASSEMBLY; Cautions for Disassembly and Reassembly
3. DISASSEMBLY AND REASSEMBLY 3.1 Cautions for Disassembly and Reassembly 3.1.1 Cautions against ink stains (ink path/ink mist) During servicing, be careful not to touch the ink path and get ink stains on theprinter, work surface, your hands or clothing.The ink path includes the print head's ink tan...
Page 51 - Figure 2-3 Exploded View
3.2 Exploded View The shapes of different models differ slightly. For details refer to the Parts Catalog. Part 2: Troubleshooting S900 / S820 / S750 / S520 2-14 Figure 2-3 Exploded View
Page 52 - Disassembly and Reassembly; Figure 2-4 Carriage Lock Release
3.3 Disassembly and Reassembly See below for supplemental information and cautions for disassembling andreassembling the printer.Refer to the Parts Catalog for the disassembly procedure. The illustrations in the Parts Catalog are numbered according to the order of disassembly. 3.3.1 Carriage lock re...
Page 53 - Installing and removing the timing slit strip; Figure 2-5 Timing Slit Strip
3.3.2 Removing and installing tap screws The printer uses tap screws to fasten the printer unit and base. The removed tapscrews will have residue from the mold in which the internal thread was made. Sincethe residue may crush the screw threads, clean off the residue from the tap screwsbefore re-inst...
Page 54 - Removing and installing the logic board; Figure 2-6 Short-Circuiting the Capacitors
3.3.4 Handling the timing slit strip (1) Be careful not to get any grease on the timing slit strip. If grease gets on the timing slit strip, its slits will not be read correctly, resulting inerror. If grease gets on the strip, use alcohol to remove it completely. (2) Do not fold or scratch the timin...
Page 55 - Figure 2-8 Installing the Logic Board Cover
3.3.6 Removal of red screws prohibited Since adjustment of the following red screws is very difficult in the field, they mustnot be loosened or removed.(a) The two paper spacing red screws (one on the right and left).(b) The two screws securing the paper feed motor (S750 only) 3.3.7 Installing the l...
Page 56 - Figure 2-9 Installing the ROM Cover
3.3.8 Installing the control ROM cover Make sure to install the ROM cover beneath the guide rail, before securing it in place. 2-19 S900 / S820 / S750 / S520 Part 2: Troubleshooting T roub leshooting ROM Cover Guide Rail Figure 2-9 Installing the ROM Cover
Page 57 - Adjustments and Settings after Disassembly and Reassembly
4. ADJUSTMENTS AND SETTINGS AFTER DISASSEMBLY AND REASSEMBLY, AND CONFIRMATION OF OPERATION 4.1 Adjustments and Settings after Disassembly and Reassembly 4.1.1 Items for adjustments (per necessity/locations/tools) (1) User level (2) Service person level Necessary units and adjustments are listed bel...
Page 58 - If EEPROM settings adjustment is necessary; Table 2-2 EEPROM SETTINGS WHEN REPLACING THE INK ABSORBER
4.1.2 If EEPROM settings adjustment is necessary When replacing the logic board, depending on the waste-ink counter value, it may benecessary to replace the ink absorber at the same time.Refer to the table below. Waste-ink counter value 0~7 7~25 25~50 50~75 75~100 S900 / S820 Waste-ink Waste-ink Was...
Page 61 - Figure 2-11 Seam Stripe Adjustment Pattern
4.1.4 Print head seam stripe adjustment (S750) Print head seam stripe adjustment is done to determine the degree of reduced dotprinting in the high-duty image area (indicated by the arrows) comprising the seam(stripe) created between vertical bi-directional passes.After CMY printing by the first pas...
Page 62 - figure 2-12 Grease application
4.1.5 Grease Application After disassembly and reassembly, apply the necessary grease to the places shownbelow. Use a flat brush to spread a thin coating of grease. 2-25 S900 / S820 / S750 / S520 Part 2: Troubleshooting T roub leshooting 3 1 2 2 4 5 6 7 figure 2-12 Grease application S900 Applicatio...
Page 63 - Confirmation method; ) Service/factory test printout with the standalone printer
4.2 Confirmation method After disassembly and reassembly, follow the procedures below to check the printer'soperation. 1) Check visually for any grease or foreign matter contaminating the internal parts. Make sure that the timing slit strip is clean. If there is any grease on the strip, wipe itclean...
Page 64 - TRANSPORTING THE PRINTER
5. TRANSPORTING THE PRINTER The procedure for transporting the printer after completing repairs is described below. 5.1 Procedure (1) Mount the print head on the carriage.(2) Turn off the printer so that the carriage locks at the home position. If the print head is not fitted on the carriage, the in...
Page 66 - Service Mode Operation
7. SERVICE-RELATED FEATURES The printer has a service mode for accessing service settings and executing testprintouts. The service mode can be accessed via the operation panel. 7.1 Service Mode Operation 1) With the printer turned off, hold down the RESUME button and press the POWER button (the gree...
Page 69 - Printing the EEPROM Information
7.3 Printing the EEPROM Information This prints the contents of the printer's EEPROM and that of the print head.With the resulting printout allows you to see the settings and data saved in the printer. 1) S900/S820 ✽ 1: No. of times cleaning has been conducted. See page 3-3 for details on cleaning A...
Page 71 - Resetting the EEPROM
7.4 Resetting the EEPROM Resetting the EEPROM will erase all its contents, with the following exceptions:USB-S/N (all models)Model settings (S900/S820) are reset to overseas settings) 7.5 Waste-ink counter settings (S900/S820) After selection, pressing the POWER button will execute the function and ...
Page 73 - Borderless printing; (2) Friction with the head caused by curled paper; Part 3: Technical Reference; ic
1. NEW TECHNOLOGY 1.1 Borderless printing To allow printing of the entire paper surface, and an area exceeding the paper surface,borderless printing has been enabled. The difference from printers to date not capableof borderless printing is that the paper size may or may not need to be set in theapp...
Page 74 - Ink; Figure 3-1 Remaining-ink amount detection
1.2 Quiet mode By feeding and ejecting paper gently and suppressing the sound from mechanical parts,printing noise can be suppressed. This setting (including specific operation hours) canbe made from the driver when the printer is connected. 1.2.1 Quiet mode limitations (1) Lowered throughput Since ...
Page 75 - CLEANING MODES AND INK PURGE AMOUNTS
2. CLEANING MODES AND INK PURGE AMOUNTS Automatic print head cleaning is performed as effectively and efficiently as possibleaccording to given conditions in order to eliminate and prevent printing imperfectionsdue to bubbles, foreign matter, clogging etc.Except for the situations below, cleaning is...
Page 79 - APPENDIX
Part 4 APPENDIX Page (S900) 4 - 1 1. CONNECTOR LOCATIONS AND PIN CONFIGURATIONS 4 - 1 1.1 Logic Board 4 - 4 1.2 Carriage Board 4 - 5 1.3 Print Head (S820) 4 - 6 1. CONNECTOR LOCATIONS AND PIN CONFIGURATIONS 4 - 6 1.1 Logic Board 4 - 9 1.2 Carriage Board 4 -10 1.3 Print Head (S750) 4 -11 1. CONNECTOR...
Page 80 - CONNECTOR LOCATIONS AND PIN CONFIGURATIONS; Appendix; Figure 4-1 Logic Board
1. CONNECTOR LOCATIONS AND PIN CONFIGURATIONS 1.1 Logic Board JUSB1 (USB interface connector) JIF1 (IEEE1394 interface connector) S900 Part 4: Appendix Appendix 4-1 JASF1 JPGM1 JCRM1 JPGS1 JCR3 JCR2 JCR1 JUSB1 JIF3 JLF1 JINK1 JPOW1 Figure 4-1 Logic Board Pin No. Signal IN/OUT Function 1 USB_VBI OUT ...
Page 84 - Figure 4-3 Print Head
1.3 Print Head S900 Part 4: Appendix Appendix 4-5 Pin No. Signal IN/OUT Function 1,2,8~13 GNDH 19,20 3 DATAK OUT KDATA 4 DATALC OUT LCDATA 5 DATALM OUT LMDATA 6 DATAC OUT CDATA 7 DATAM OUT MDATA 14 TSOKLC IN KLC chip temperature status output 15 BG OUT Synchronized transfer signal 16 HDSEN IN Head Y...
Page 85 - Figure 4-4 Logic Board
1. CONNECTOR LOCATIONS AND PIN CONFIGURATIONS 1.1 Logic Board JIF1 (Parallel interface connector) Part 4: Appendix S820 4-6 JPG1 JPOW1 JCRB3 JCRB2 JCRB1 JPGS1 JIF2 JIF1 JLF1 JINK1 JASF1 Figure 4-4 Logic Board Pin No. Compatible mode Nibble mode ECP mode 1 STROBE HostClk HostClk 2 DATA1 Data1 Data1 3...
Page 87 - Ink sensor signal
Part 4: Appendix S820 4-8 JPOW1 (DC power connector) JPGS1 (Purge sensor connector) JINK1 (Ink sensor connector) JASF1 (ASF motor connector) JPG1 (Purge motor connector) JLF1 (Paper feed motor connector) JCR1 (Carriage motor connector) Pin No. Signal IN/OUT Function 1 VH Head voltage (+11V) 2 VH Hea...
Page 88 - Figure 4-5 Carriage Board
1.2 Carriage Board JCRB1 (Carriage flexible cable connector) See page 4-7 (JCRB1 Carriage flexible cable connector pin description) Note that Pin No.and IN/OUT reverse. JCRB2 (Carriage flexible cable connector) See page 4-7 (JCRB2 Carriage flexible cable connector pin description) Note that Pin No.a...
Page 89 - Figure 4-6 Print Head
Part 4: Appendix S820 4-10 1.3 Print Head Pin No. Signal IN/OUT Function 1,2,8~12,20 VHGND 3 DATAK OUT 4 DATACL OUT 5 DATAML OUT 6 DATAC OUT 7 DATAM OUT 13 BE3 OUT Block enable 3 14 TOKCL IN KCL chip temperature status output 15 BG OUT Data latch signal 16,26,36 VSS IN 17 HCLK OUT Data transfer cloc...
Page 90 - CN201 (Carriage flexible cable connector); Figure 4-7 Logic Board
1. CONNECTOR LOCATIONS AND PIN CONFIGURATIONS 1.1 Logic Board CN201 (Carriage flexible cable connector) ←→ J1 : Carriage Board CN202 (Carriage flexible cable connector) ←→ J2 : Carriage board S750 Part 4: Appendix Appendix 4-11 CN506 CN505 CN503 SW402 CN201 CN202 CN203 SW401 SW403 CN305 CN304 CN402 ...
Page 91 - CN203 (Carriage flexible cable connector)
CN203 (Carriage flexible cable connector) ←→ J3 : Carriage board CN304 (Parallel interface connector) See page 4-6 (S820 JIF1 interface connector) CN305 (USB interface connector) See page 4-1 (S900 JUSB1 interface connector) Part 4: Appendix S750 4-12 Pin No. Signal IN/OUT Function J3 Pin No. 1 H_D0...
Page 93 - Figure 4-8 Carriage Board
1.2 Carriage Board J1 (Carriage flexible cable connector) See page 4-11 (CN201 Carriage flexible cable connector pin description) J2 (Carriage flexible cable connector) See page 4-11 (CN202 Carriage flexible cable connector pin description) J3 (Carriage flexible cable connector) See page 4-12 (CN203...
Page 94 - Figure 4-9 Print Head
1.3 Print Head S750 Part 4: Appendix Appendix 4-15 Figure 4-9 Print Head 40 33 1 8 Pin No Signal IN/OUT Function 1,2 A_GND … GND (for black heater driving voltage) 3 H_D2 IN Cyan even array nozzle data signal 4 H_D6 IN Yellow even array nozzle data signal 5, 14, 22 6, 7, 8 B_GND … GND (for color hea...
Page 98 - Figure 4-11 Carriage Board
1.2 Carriage Board J1 (Carriage flexible cable connector) See page 4-16 (CN201 Carriage flexible cable connector pin description) J2 (Carriage flexible cable connector) See page 4-16 (CN202 Carriage flexible cable connector pin description) J3 (Carriage flexible cable connector) See page 4-17 (CN203...
Page 99 - Figure 4-12 Print Head
Part 4: Appendix S520 4-20 1.3 Print Head Figure 4-12 Print Head Pin No Signal IN/OUT Function 1,2 A_GND … GND (for black heater driving voltage) 3 H_D2 IN Cyan even array nozzle data signal 4 H_D6 IN Yellow even array nozzle data signal 5, 14, 22 6, 7, 8 B_GND … GND (for color heater driving voltag...
Page 100 - PROBLEMS LEFT REMAINING
2. PROBLEMS LEFT REMAINING S900 / S820 Part 4: Appendix Appendix 4-21 S900/S9000/S820 issues Issue Model Cause Countermeasure Remarks Repeating feed failure of all sizes of PC101 Occurs only in L/L environment. Extremelylow occurrence rate. All There is insufficient contact between the feedroller an...