Canon K10585 - User Manual

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Main Components and Their Use Main Components Power Supply Loading Paper Loading Originals 41

Main Components Front View Rear View Inside View Operation Panel 42

Front View A: Document Cover Open to load an original on the platen. B: Platen Load an original here. C: Operation Panel Use to change the settings of the printer or to operate it. The panel is pushed open by the paper outputtray before printing starts. Operation Panel D: Paper Output Tray Printed p...

Rear View A: Transport Unit Open when removing jammed paper. When removing the unit, do so after placing a finger on thedepression in the center right. B: Rear Cover Detach when removing jammed paper. C: USB Port Plug in the USB cable to connect the printer with a computer. D: Wired LAN Connector Pl...

Inside View A: Scanning Unit / Cover Scans originals. Open to refill ink tanks and to remove jammed paper. B: Maintenance Cover Remove when replacing the maintenance cartridge. C: Maintenance Cover Lock Use this when replacing the maintenance cartridge. D: Maintenance Cartridge Absorbs ink used for ...

Operation Panel A: ON button Turns the power on or off. Before turning on the power, make sure that the document cover is closed. Turning the Printer On and Off B: HOME button Used to display the HOME screen. Using Touch Screen C: Back button Returns to the previous screen. D: Status light Lights wh...

Using Touch Screen The HOME screen on the touch screen appears when the printer is turned on. Touch the HOME screen on the touch screen with your finger tip to select menus for copying, scanning, andother functions. HOME ScreenBasic Operation of the touch screen HOME Screen A: Basic menu Select to c...

(Signal strength: 51 % or more): The problem such as the printer cannot print may occur according to the network status. We recommend placing the printer near the wireless router. (Signal strength: 50 % or less): The problem such as the printer cannot print may occur. Place the printer near the wire...

Important • When operating the touch screen, make sure to avoid the followings, which may cause the printer to • malfunction or damage the printer. Strongly pressing the touch screen. Pressing the touch screen with other than your finger (especially with sharpened tips, such as onballpoint pens, pen...

Drag While lightly touching the screen, move your finger up, down, left, or right. Use to view lists of items or move sliders. Entering Numbers, Letters, and Symbols 51

Entering Numbers, Letters, and Symbols In the printer, you can enter (or correct) the characters and numbers when the keyboard is displayed on thescreen. The character is allocated to each key displayed on the screen. Tap the key to enter the character. After entry is completed, tap for determinatio...

Move the cursor. To insert the character, move the cursor to the character on the right of the position where you want to insertthe character. To delete the character, move the cursor to the character you want to delete. Note • Only the input modes or characters available for input appear in their r...

Turning the Printer On and Off Checking that Power Is OnTurning on the printerTurning off the printer Checking that Power Is On The touch screen is displayed when the printer is turned on. If the status light is on, it means that the printer is on, even if the touch screen is off. Note • The touch s...

Note • You can set the printer to automatically turn off when no operations are performed or no print • jobs are sent to the printer for a certain interval. This feature is set to on by default. 2. Check that both the status light and touch screen display are off. 2. Important • Before removing the ...

Loading Paper Loading Plain Paper Loading Photo Paper Loading Envelopes 57

Loading Plain Paper You can load plain paper. 1. Prepare paper. 1. Align the edges of paper. If paper is curled, flatten it. Note • Align the edges of paper neatly before loading. Loading paper without aligning the edges may • cause paper jams. • If paper is curled, hold the curled corners and gentl...

Note • Do not load sheets of paper higher than the load limit mark (H). • 5. Insert cassette into printer. 5. Push the cassette into the printer until it stops. 61

After inserting the cassette into the printer, the paper setting confirmation screen for the cassetteappears on the touch screen. Note • When paper larger than A4 is loaded, the cassette is extended and thus stops in a protruding • position from the printer. Forcefully pushing it in may cause damage...

Note • See Detect paper width when you want to hide the screen for confirming the setting of paper. • 7. Pull out the paper output tray (I). 7. Note • To prevent incorrect printing, this printer has a function that detects whether the settings for the paper • loaded on the cassette matches the paper...

Loading Photo Paper You can load photo paper. 1. Prepare paper. 1. Align the edges of paper. If paper is curled, flatten it. Note • Align the edges of paper neatly before loading. Loading paper without aligning the edges may • cause paper jams. • If paper is curled, hold the curled corners and gentl...

Loading Envelopes The address is automatically rotated and printed according to the envelope's direction by specifying with theprinter driver properly. Important • Do not use the following envelopes. They could jam in the printer or cause the printer to malfunction. • Envelopes with an embossed or t...

Loading Originals Loading Originals on Platen Loading Based on Use Supported Originals How to Detach / Attach the Document Cover 73

Loading Originals on Platen 1. Open the document cover (A). 1. 2. Load original WITH THE SIDE TO SCAN FACING DOWN on platen. 2. Loading Based on UseSupported Originals 74

Important • Be sure to observe the following when loading the original on the platen. Failure to observe the • following may cause the scanner to malfunction or the platen glass to break. Do not place any objects weighing 4.4 lb (2.0 kg) or more on the platen glass. Do not put any pressure of 4.4 lb...

Loading Based on Use Load the original in the correct position according to the function to use. If you do not load the originalcorrectly, it may not be scanned properly. Originals Function How to Load Magazines, Newspapers, andDocuments Copying Loading the Original to Be Alignedwith the alignment m...

Loading Only One Original in Center of Platen Place the original WITH THE SIDE TO SCAN FACING DOWN, with 0.40 in. (1 cm) or more spacebetween the edges (diagonally striped area) of the platen. Portions placed on the diagonally striped areacannot be scanned. Loading Two or More Originals on Platen Pl...

Supported Originals Item Details Types of originals Text document, magazine, or newspaper Printed photo, postcard, business card, or disc (BD/DVD/CD, etc.) Size (width x height) Max. 8.5 x 11.7 in. (216 x 297 mm) Note • When loading a thick original such as a book on the platen, you can load it by r...

How to Detach / Attach the Document Cover Detaching the document cover: Hold up the document cover in portrait orientation and then tip it back. Attaching the document cover: Fit both hinges (A) of the document cover into the holder (B) and insert both hinges of the document coververtically. 80

Refilling Ink Tanks Refilling Ink Tanks Checking Ink Level 82

Refilling Ink Tanks When remaining ink cautions or errors occur, the message will appear on the touch screen to inform you ofthe error. In this state, the printer cannot print. Check the remaining ink level with the ink tank indicator onthe front of the printer. If the ink level is near the lower li...

Important • Make sure that each color of ink tanks is filled with corresponding color of ink bottles. • • If ink is not injected into the ink tank, slowly remove and insert the ink bottle. • 6. Once ink reaches the upper limit line, remove the ink bottle from the inlet. 6. Hold up the ink bottle sli...

8. Close the ink tank cover. 8. Notes on ink bottles Important • Keep out of reach of children. • • Do not drink ink. • • If ink is accidentally licked or swallowed, rinse out your mouth or drink one or two glasses of water • and obtain medical advice immediately. If ink gets into your eyes, flush t...

Note • Color ink may be consumed even when printing a black-and-white document or when black-and- • white printing is specified. Every ink is also consumed in the standard cleaning and deep cleaning ofthe print head, which may be necessary to maintain the performance of the printer. When ink runs lo...

Checking Ink Level Check ink level with the ink tank indicator on the front of the printer. When ink reaches the upper limit line (A), ink is full. When ink is near the lower limit line (B), ink is running low. Refill the ink tank. Note • To check the remaining ink level, visually inspect the remain...

Restrictions When connecting another device while a device (such as a computer) is already connected to the printer,connect it using the same connection method as the connected device.If you connect using a different connection method, the connection to the device in use will be disabled.However, yo...

When you connect a device and the printer using Wireless Direct, the connection information willbe saved to Wi-Fi settings. The device may be connected to the printer automatically even afterdisconnecting it or connecting it to another wireless router.To prevent automatic connection to the printer i...

Detect Same Printer Name When the printer is detected during setup, plural printers with the same name may appear on the resultsscreen. Select a printer with checking the printer settings against those on detection result screen. • For Windows: • Check the printer's MAC address or serial to select t...

Switching Printer's Connection to Network or Devices Check the following items when connecting a newly added computer to the LAN environment to the printer,changing the connection method from USB to LAN, or changing the wireless LAN (Wi-Fi) connectionmethod. 1. Connects to Another Computer via LAN/C...

Refer to Setup Guide to setup. 3. Reconfiguration Method of Wi-Fi Connection • If you want to switch to Wireless Direct when using the printer with Wi-Fi connection: • Wireless Direct connection is available. Wireless Direct and Wi-Fi connection can be used together.But if you use IEEE802.1X/EAP (WP...

Wi-Fi Connection Assistant Wi-Fi Connection Assistant allows you to diagnose or repair the network status, and to perform printersettings on network. Use Wi-Fi Connection Assistant for: • Searching printers on network and performing initial network setup for detected printers• Performing initial net...

Starting Up Wi-Fi Connection Assistant Start up Wi-Fi Connection Assistant as shown below. In Windows 11, from ( Start button) on the taskbar, select All apps > Canon Utilities > Wi-Fi Connection Assistant . Note • In Windows 10, select Start > ( All apps > ) > Canon Utilities > Wi...

Diagnosing and Repairing Network Settings Wi-Fi Connection Assistant diagnoses and repairs computer settings or connection between the computerand printer when a problem (e.g. cannot print from a printer on the network) occurs. Important • Some models do not support diagnosis and repair function. • ...

Performing/Changing Network Settings Canon Wi-Fi Connection Assistant Screen Performing Network Settings 99

Canon Wi-Fi Connection Assistant Screen Items on Canon Wi-Fi Connection Assistant ScreenMenus on Canon Wi-Fi Connection Assistant ScreenItems on Canon Wi-Fi Connection Assistant Screen Toolbar Items on Canon Wi-Fi Connection Assistant Screen The screen below appears when you start up Wi-Fi Connectio...

Appears after performing network setup and clicking Set to close the window. • Requires Setup • Indicates the printer is required to perform Wi-Fi setup. Performing/Changing Wi-Fi Settings • Not Set • Indicates the printer cannot be used on network, or IPv6 is disabled. Specify an IP address orenabl...

Appears if the printer is used by IP address specified automatically. • Manual • Appears if the printer is used by IP address specified manually. Note • If USB is selected from the pulldown menu on the toolbar, "-" is displayed. H: MAC Address Displays the MAC address of the detected printer...

D: Help menu Help Menu Items on Canon Wi-Fi Connection Assistant Screen Toolbar This section describes items on Canon Wi-Fi Connection Assistant Screen toolbar. A: Perform wired or Wi-Fi setup. Note • This item has the same function as Network Settings... in the Printer Settings menu. B: Redetects p...

Performing Network Settings Performing/Changing Wired LAN Connection (Ethernet Cable) Settings Performing/Changing Wi-Fi Settings Assigning Printer Information 104

Performing/Changing Wired LAN Connection (Ethernet Cable)Settings Follow the procedure below to perform/change wired LAN settings. Note • For some models, you can perform network setup for a USB connected printer using Wi-Fi Connection Assistant. Select USB on Switch View under the View menu to disp...

7. Perform/change settings. 7. You can switch the screen between IPv4 and IPv6. Click the tab to switch the protocol. • IPv4 settings • A: Use IPv4 address Always selected. (displayed in a gray out state) B: Get IP address automatically Select this option to use an IP address automatically assigned ...

A: Use IPv6 address Select when you use the printer with IPv6 environment. B: Use Stateless Address: Select when you use an IP address assigned automatically. Use a router compatible withIPv6. Note • This setting item is not available depending on the printer you are using. C: Use Manual Address: Se...

Performing/Changing Wi-Fi Settings Follow the procedure below to perform/change Wi-Fi settings. Important • Enable Easy wireless connect (Cableless setup) before performing printer setup. (Not required if you change the IP address.) For details, search for "NR049" on your printer's online ma...

Select Wi-Fi and click OK . 6. Enter password and click OK . 6. The Network Settings screen appears. 7. Perform/change settings. 7. You can switch the screen between IPv4 and IPv6. Click the tab to switch the protocol. • IPv4/IPv6 settings • A: Network Type: Select the Wi-Fi mode. ◦ Infrastructure ◦...

Enter the IP address, subnet mask, and default gateway. • IPv6 settings • Note • If you select a USB connected printer on step 4, you cannot perform IPv6 settings depending • on the printer you are using. For details, see List of Models Which Does Not Support IPv6 Configuration via USB Connection . ...

Assigning Printer Information Follow the procedure below to assign/change printer location name or device name. The names appear on Device Name: and Location: on the Canon Wi-Fi Connection Assistant screen. Note • If USB is selected from the pulldown menu on the toolbar, this setting item is not ava...

Wi-Fi Connection Assistant If anything is wrong with connection, Wi-Fi Connection Assistant diagnoses the settings of the printer andthose of computer on which it is installed. In addition, Wi-Fi Connection Assistant restores the status of theprinter and computer. Important • To use the printer over...

Starting Up Wi-Fi Connection Assistant Start up Launchpad , select Canon Utilities , and then select Wi-Fi Connection Assistant. When you start up Wi-Fi Connection Assistant, the screen below appears. Enter the password specified for your computer and select Install Helper . Wi-Fi Connection Assista...

Performing Maintenance Functions from the Printer Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Deep Print Head Cleaning Aligning the Print Head Aligning the Print Head Manually 122

Maintenance Procedure If print results are blurred, colors are not printed correctly, or print results are unsatisfactory (e.g. misalignedprinted ruled lines), perform the maintenance procedure below. Important • Do not rinse or wipe the print head. This can cause trouble with the print head. • Note...

Printing the Nozzle Check Pattern Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzle. Note • If the remaining ink level is low, the nozzle check pattern will not be printed correctly. Refill the ink tanks • whose ink is low. You need to prepare: a ...

Examining the Nozzle Check Pattern Examine the nozzle check pattern, and clean the print head if necessary. 1. Check if there are missing lines in the pattern C or horizontal streaks in the pattern D. 1. A: No missing lines/No horizontal streaksB: Lines are missing/Horizontal streaks are present 2. ...

Cleaning the Print Head Clean the print head if lines are missing or if horizontal streaks are present in the printed nozzle checkpattern. Cleaning unclogs the nozzles and restores the print head condition. Cleaning the print headconsumes ink, so clean the print head only when necessary. Important •...

The pattern print confirmation screen will appear. 7. Select Yes . 7. The nozzle check pattern will be printed. 8. Examine the nozzle check pattern . 8. Note • If the problem is not resolved after cleaning the print head twice, clean the print head deeply . • 129

Deep Print Head Cleaning If print quality does not improve by the standard cleaning of the print head, clean the print head deeply.Cleaning the print head deeply consumes more ink than the standard cleaning of the print head, so cleanthe print head deeply only when necessary. Important • When perfor...

The pattern print confirmation screen will appear. 7. Select Yes . 7. The nozzle check pattern will be printed. 8. When the completion message appears, select OK . 8. 9. Examine the nozzle check pattern . 9. If the problem is not resolved, turn off the power and clean the print head deeply again aft...

Aligning the Print Head If printed ruled lines are misaligned or print results are otherwise unsatisfactory, adjust the print headposition. Note • If the remaining ink level is low, the print head alignment sheet will not be printed correctly. • If the remaining ink level is low, refill ink tanks . ...

Note • If automatic print head alignment fails, an error message appears on the touch screen. • When Error Occurred 7. When the completion message appears, select OK . 7. Note • If the print results are still not satisfactory after adjusting the print head position as described above, • adjust the p...

Aligning the Print Head Manually Try aligning the print head manually after automatic print head alignment if printing results are not asexpected, as when printed ruled lines are misaligned. You need to prepare: two sheets of A4 or Letter-sized plain paper 1. Check that printer is turned on. 1. 2. L...

8. Check message and select Next . 8. The input screen for head position alignment values is displayed. 9. Examine first patterns and select A . In column A, find pattern in which stripes are least 9. noticeable, and then select the number of that pattern. Note • If all patterns look different, choo...

Opening Remote UI for Maintenance You can perform maintenance of printer and change the settings from a Remote UI.The following is the procedure to open a Remote UI. 1. Open System Settings , and select Printers & Scanners 1. 2. Select your model from the printer list, and click Options & Su...

Cleaning the Print Heads The print head Cleaning and Deep Cleaning functions allow you to clear up clogged print head nozzles.Perform print head Cleaning if printing results are not satisfactory or if a specific color fails to print, eventhough there is enough ink.Before performing any operation, co...

• Is there ink remaining? 3. Perform Deep Cleaning 3. Click Yes . Print head Deep Cleaning starts. 4. Complete Deep Cleaning 4. Next, the message for Nozzle Check pattern printing is displayed. 5. Check the results 5. To check whether the print quality has improved, click Yes . To cancel the check p...

Adjusting Print Head Position Any error in the print head installation position can cause color and line shifts. Adjusting the print headposition improves print results. Print Head Alignment - Auto 1. Select Utilities from Remote UI 1. 2. Click Print Head Alignment - Auto 2. A message appears. 3. Lo...

Cleaning Cleaning Exterior Surfaces Cleaning Platen and Document Cover Cleaning Paper Feed Rollers Cleaning Inside the Printer (Bottom Plate Cleaning) Cleaning Cassette Pads 142

Cleaning Paper Feed Rollers If a paper feed roller is dirty or paper powder is attached to it, paper may not be fed properly. In this case,perform Roller Cleaning. Cleaning will cause wear on rollers, so perform this only when necessary. You need to prepare: three sheets of A4 or Letter-sized plain ...

Cleaning Inside the Printer (Bottom Plate Cleaning) Remove stains from the inside of the printer. If the inside of the printer becomes dirty, printed paper may getdirty, so we recommend performing cleaning regularly. You need to prepare: a sheet of A4 or Letter-sized plain paper* * Be sure to use a ...

Replacing the Maintenance Cartridge Replacing the Maintenance Cartridge Checking Maintenance Cartridge Status on Touch Screen 148

Replacing the Maintenance Cartridge In case of cautions or errors concerning the maintenance cartridge, an error message will appear on thetouch screen to inform you of the error. Take appropriate action as prompted by the message. When Error Occurred Important • If a message is displayed indicating...

Important • Do not touch tubes or other parts inside the printer. This can cause trouble with the printer. • • Do not put your hands inside the printer, as ink may adhere to your hands. • 3. Unlock the maintenance cover lock. 3. Slide the maintenance cover lock to the right. 4. Pull the maintenance ...

7. Lift the maintenance cartridge and remove it. 7. Important • Do not drop the removed maintenance cartridge as ink may spill. • Do not place the removed maintenance cartridge on a desk or other surface, as there may be inkon the bottom of the cartridge. • To prevent ink from leaking, do not tilt t...

11. Lock the maintenance cover. 11. 12. Close the scanning unit / cover. 12. To close the scanning unit / cover, lift it up slightly and then lower it gently. 153

Checking Maintenance Cartridge Status on Touch Screen 1. Check that printer is turned on. 1. 2. Select (Hint) on HOME screen. 2. Using Touch Screen The hint menu screen will appear. 3. Select Maintenance cart. info. . 3. A symbol appears in the area A if there is any information about the used space...

Changing Settings Changing Printer Settings from Your Computer (Windows) Changing Printer Settings from Your Computer (macOS) Changing Settings from Operation Panel Handling Printer Configuration Using the Web Browser 155

Changing Printer Settings from Your Computer (Windows) Changing the Print Options Changing the Printer Operation Mode 156

Changing the Print Options You can change the detailed printer driver settings for print data that is sent from an application software. Specify this option if you encounter print failures such as part of an image data being cut off. 1. Open the printer driver setup window 1. 2. Click Print Options....

Changing the Printer Operation Mode If necessary, switch between various modes of printer operation. 1. Open the Maintenance Tab 1. 2. Check that the printer power is on, and click Custom Settings 2. The Custom Settings dialog box opens. Note • If the printer is off or if communication between the p...

Changing Printer Settings from Your Computer (macOS) Managing the Printer Power Changing the Printer Operation Mode 159

Managing the Printer Power Printer power supply is operated from Remote UI. Power control settings Power control settings allow you to set Auto power off and Auto power on. Auto power off is the function wherein the printer automatically turns itself off, when data is not sent or theprinter remains ...

Changing the Printer Operation Mode If necessary, switch between various modes of printer operation. 1. Check whether the printer is on and select Printer settings from Remote UI 1. 2. If necessary, complete the following settings: 2. Print settings - Prevent paper abrasion The printer can increase ...

Changing Settings from Operation Panel This section describes the procedure to change the settings, taking the steps to specify prevent abrasion asan example. 1. Check that printer is turned on. 1. 2. Select (Setup) on the HOME screen. 2. Using Touch Screen 3. Select Printer settings . 3. The Printe...

Setting Items on Operation Panel Note • The administrator password may be required to change the settings of some setting items. • Items for Printer Other printer settingsRearrange home screen iconsLanguage selectionWeb service setupECO settingsQuiet settingRegistering Favorite Settings (My Presets)...

Security Settings Select this setting item from Printer settings in (Setup). Important • The administrator password may be required to change the settings. • • Recommended security settings • Make the security settings that best match your usage environment. Check the Security SettingsNavigator for ...

Print settings Select this setting item from Printer settings in (Setup). • Prevent paper abrasion • Use this setting only if the print surface becomes smudged. Important • Be sure to set this back to OFF after printing since it may result in lower printing speed or lower • print quality. • Adjust h...

LAN settings Select this setting item from Printer settings in (Setup). Important • The administrator password may be required to change the settings. • Wi-FiWireless DirectWired LAN To print the network settings, select Print details and select Yes . Printing Network Settings Important • The networ...

("XX" represents alphanumeric characters.) • Enable/disable Wi-Fi • Enables/disables Wi-Fi. • Wi-Fi setup • Selects the setup method for Wi-Fi connection. ◦ Easy wireless connect ◦ Select if you specify the settings of the access point information to the printer directly from adevice (e.g. s...

IPv4 default gateway XXX. XXX. XXX. XXX IPv6 link-local address XXXX: XXXX: XXXX: XXXX:XXXX: XXXX: XXXX: XXXX MAC address (Wi-Fi) XX:XX:XX:XX:XX:XX Printer name XXXXXXXXXXXXXXX Bonjour service name XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX ("XX" represents alphanumeric characters....

IPv4 subnet mask XXX. XXX. XXX. XXX IPv4 default gateway XXX. XXX. XXX. XXX IPv6 link-local address XXXX: XXXX: XXXX: XXXX:XXXX: XXXX: XXXX: XXXX MAC address (Wired LAN) XX:XX:XX:XX:XX:XX Printer name XXXXXXXXXXXXXXX Bonjour service name XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX ("XX&...

• IPsec settings • Selecting Enable allows you to specify the IPsec security. • IEEE802.1X/EAP settings • Setting item when you use IEEE802.1X/EAP (WPA/WPA2 Enterprise). ◦ Enable/disable ◦ Enables/disables IEEE802.1X/EAP. ◦ Search for EAP router ◦ Searches switch/access point of IEEE802.1X/EAP and d...

Other printer settings Select this setting item from Printer settings in (Setup). Important • The administrator password may be required to change the settings. • • Date/time settings • Sets the current date and time. • Date display format • Selects the date display format. • Daylight saving time se...

Rearrange home screen icons You can rearrange the icons on the home screen to an easy-to-use order. 1. Check that printer is turned on. 1. 2. Select Setup on the HOME screen. 2. Using Touch Screen The setup menu screen will appear. 3. Select Printer settings . 3. The Printer settings screen is displ...

Language selection Select this setting item from Printer settings in (Setup). Changes the language for the messages and menus on the touch screen. Important • The administrator password may be required to change the settings. • Japanese / English / German / French / Italian / Spanish / Portuguese / ...

Firmware update Select this setting item from Printer settings in (Setup). You can update the firmware of the printer, check the firmware version, or perform settings of a notificationscreen, a DNS server and a proxy server. Important • The administrator password may be required to change the settin...

Administrator password settings The administrator password can be set or canceled. Important • The administrator password of the printer is set by default. It is set in the serial number of the printer • which consists of 9 characters (the first 4 characters are alphabet and the latter 5 characters ...

9. Select Apply . 9. 10. Enter the administrator password again. 10. 11. Select Apply . 11. The administrator password is available. Note • When the administrator password is canceled or the effective range of the administrator password • is set to Remote UI and other tools , the user management is ...

User management settings The administrator makes settings to manage users. Important • The administrator password may be required to change the settings. • 1. Check that printer is turned on. 1. 2. Select Setup on the HOME screen. 2. Using Touch Screen The setup menu screen will appear. 3. Select Pr...

Reset settings Select this setting item from Printer settings in (Setup). You can set the settings back to the default. Important • The administrator password may be required to change the settings. • • Web service setup only • Sets the Web service settings back to the default. • LAN settings only •...

Feed settings Select this setting item from (Setup). Note • By registering the paper size and the media type, the message can be displayed before printing starts • when the paper size or the media type of the loaded paper differs from the paper settings. Paper Settings • Cassette paper settings • Re...

Web service setup Select this item from (Setup). Important • The administrator password may be required to change the settings. • • Web service usage registration/Web service usage cancellation • Registers/Deletes Web service usage to use the printer device information to/from PIXMA/MAXIFYCloud Link...

ECO settings This setting allows you to use automatic duplex printing as a default to save paper and to turn on/off theprinter automatically to save electricity. Important • The administrator password may be required to change the settings. • Using Power Saving FunctionUsing Duplex Printing Using Po...

• Selecting Do not use power control disables all settings of the power control and scheduling. • Using Duplex Printing Follow the procedure below to use duplex printing. 1. Check that printer is turned on. 1. 2. Select (Setup) on the HOME screen. 2. Using Touch Screen 3. Select ECO . 3. 4. Select T...

Quiet setting Enables this function on the printer if you want to reduce the operating noise, such as when printing at night.In addition, you can specify the time range to reduce the operating noise. Important • The administrator password may be required to change the settings. • • Set the current d...

Specify End time in the same procedure, and select OK . You can reduce the operating noise during the specified time. The confirmation screen is displayed and the icon appears as the Quiet setting menu icon. Important • Operating speed is reduced compared to when OFF is selected. • • This function m...

System information Select this item from (Hint). • Current version • Displays the current firmware version. • Printer name • Displays the printer name currently specified. • Serial number • Displays the printer serial number. • MAC address (Wi-Fi) • Displays the MAC address for Wi-Fi. • MAC address ...

Job management Select this item from (Hint). Important • The administrator password may be required to change the settings. • • Display job history • Displays the job history of Print from / Copy / Communication log . • Print job history • Prints the job history of Print from / Copy / Communication ...

Registering Favorite Settings (My Presets) You can register the favorite copying or scanning settings and call them up from the HOME screen. You can register up to 20 settings. Registering the SettingCalling Up the Registered SettingEditing/Deleting the Registered setting Registering the Setting Sel...

3. Select setting you want to call up. 3. Editing/Deleting the Registered setting Follow the procedure below to edit or delete the registered setting. 1. Check that printer is turned on. 1. 2. Select My Presets on the HOME screen. 2. Using Touch Screen 3. Select Edit/delete . 3. You can change the o...

Checking the Total Number of Uses of Printer You can check the total number of uses of the printer (e.g. the total number of printing, copying, orscanning). 1. Check that printer is turned on. 1. 2. Select (Hint) on HOME screen. 2. Using Touch Screen The hint menu screen will appear. 3. Select Usage...

Basic Information Safety Safety Precautions Regulatory Information WEEE Handling Precautions Canceling Print Jobs Legal Restrictions on Scanning/Copying Transporting Your Printer When Repairing, Lending, or Disposing of the Printer Keeping Print Quality High Ink Tips Specifications Product Specifica...

Safety Safety Precautions Regulatory Information WEEE 197

Safety Precautions Safety Precautions • This manual contains important notices and safety precautions about your printer. • Do not use the printer in ways other than described in the accompanying manuals, as this may resultin fire, electric shock or other unexpected accidents. Safety standard marks ...

Moving parts Keep body parts away from moving parts. Keep body parts out of the motion path. • Ink bottles Keep out of reach of children.Do not drink ink.If ink is accidentally licked or swallowed, rinse out your mouth or drink one or two glasses ofwater and obtain medical advice immediately.If ink ...

General Notices Choosing a Location Refer to " Specifications " in the Online manual for details on operating environment. • Do not install the printer in a location that is unstable or subject to excessive vibration.• Do not install the printer in locations that get very hot (direct sunligh...

• Do not put the print head or ink bottles into a fire. 201

Regulatory Information Users in the U.S.A. FCC Notice (U.S.A. Only)For 120V, 60Hz modelModel Number: K10585 (Contains FCC Approved WLAN Module K30387) This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:(1) This device may not cause harmful interf...

Interference Do not use the printer around medical equipment or other electronic devices. Signals from the printer mayinterfere with the correct operation of these devices. 203

WEEE Only for the United Kingdom These symbols indicate that this product is not to be disposed of with your household waste, accordingto the UK Waste Electrical and Electronic Equipment Regulations and the UK Batteries and AccumulatorsRegulations. If a chemical symbol is printed beneath the symbol ...

Nur für Europäische Union und EWR (Norwegen, Island undLiechtenstein) Diese Symbole weisen darauf hin, dass dieses Produkt gemäß WEEE-Richtlinie (2012/19/EU; Richtlinieüber Elektro- und Elektronik-Altgeräte), Batterien-Richtlinie (2006/66/EG) und nationalen Gesetzenzur Umsetzung dieser Richtlinien n...

Union Européenne, Norvège, Islande et Liechtenstein uniquement. Ces symboles indiquent que ce produit ne doit pas être mis au rebut avec les ordures ménagères, commele spécifient la Directive européenne DEEE (2012/19/UE), la Directive européenne relative à l'éliminationdes piles et des accumulateurs...

amb l’oficina municipal, les autoritats encarregades dels residus, el pla de residus homologat o el serveide recollida d’escombraries domèstiques de la vostra localitat o visiteu www.canon-europe.com/weee, owww.canon-europe.com/battery. Solo per Unione Europea e SEE (Norvegia, Islanda e Liechtenstei...

Samo za Evropsko unijo in EGP (Norveška, Islandija in Lihtenštajn) Ti simboli pomenijo, da tega izdelka skladno z Direktivo OEEO (2012/19/EU), Direktivo 2006/66/ES in/alinacionalno zakonodajo, ki uvaja ti direktivi, ne smete odlagati z nesortiranimi gospodinjskimi odpadki.Če je pod zgoraj prikazanim...

Doar pentru Uniunea Europeană şi EEA (Norvegia, Islanda şiLiechtenstein) Aceste simboluri indică faptul că acest produs nu trebuie aruncat împreună cu deşeurile menajere, înconformitate cu Directiva DEEE (2012/19/UE), Directiva referitoare la baterii (2006/66/CE) şi/sau legiledvs. naţionale ce imple...

Korisnici u Srbiji Ovaj simbol označava da ovaj proizvod ne sme da se odlaže sa ostalim kućnim otpadom, u skladu saWEEE Direktivom (2012/19/EU), Direktivom o baterijama (2006/66/EC) i nacionalnim zakonima. Ukolikoje ispod gore navedenog simbola odštampan hemijski simbol, u skladu sa Direktivom o bat...

Handling Precautions Canceling Print Jobs Legal Restrictions on Scanning/Copying Transporting Your Printer When Repairing, Lending, or Disposing of the Printer Keeping Print Quality High Ink Tips 218

Legal Restrictions on Scanning/Copying Scanning, printing, copying, or modifying copies of the following may be punishable under law. This list is non-exhaustive. When in doubt, check with a local legal representative. • Paper money • • Money orders • • Certificates of deposit • • Postage stamps (ca...

Transporting Your Printer When relocating the printer for changing your living place or repairing it, make sure of the following. Important • You cannot take ink out of ink tanks. • • Check if the tank cap is completely inserted. • • Prepare for transporting the printer with the print head attached....

The printer is turned off. 8. Unplug power cord . 8. Important • Do not remove the power plug from the outlet when the status light is on/blinking or the touch • screen is on. This may cause the printer to malfunction or become unable to print. 9. Retract paper output tray. 9. Note • Be sure you als...

• After transporting your printer, place it in the original position, turn the ink valve lever to the left, and • then turn on the printer. 223

When Repairing, Lending, or Disposing of the Printer If you have entered personal data, passwords and/or other security settings on the printer, such informationmay be stored in the printer. To keep your personal information safe, please be sure to reset all printer settings when sending the printer...

Keeping Print Quality High The key to printing with the optimal printing quality is to prevent the print head from drying or clogging.Always observe the following rules for optimal printing quality. Note • Depending on the type of paper, ink may blur if you trace the printed area with a highlight pe...

Ink Tips How is ink used for various purposes other than printing? Ink may be used for purposes other than printing. During initial setup, some of the ink from the bundled ink bottles is used to fill the print head's nozzles toensure the printer is print-ready. To keep printer's performance, Canon p...

Specifications Product Specifications Supported Paper Sizes and Weights Print Area Paper Load Limit 227

Product Specifications General Specifications Interface USB port: Hi-Speed USB * Network port: Wired LAN: 100BASE-TX / 10BASE-T Wi-Fi: IEEE802.11n / IEEE802.11g / IEEE802.11b / IEEE802.11a /IEEE802.11ac * A computer that complies with Hi-Speed USB standard is required. Since theHi-Speed USB interfac...

* With the Print Head installed. Scan Specifications Scanner driver Windows: TWAIN 1.9 Specification, WIA Maximum scanning size A4/Letter, 8.5" x 11.7"/216 x 297 mm Optical resolution (horizontal xvertical) 1200 x 2400 dpi * * Optical Resolution represents the maximum sampling rate based on ...

Minimum System Requirements Conform to the operating system's requirements when higher than those given here. Windows Operating System Windows 11, Windows 10, Windows 8.1, Windows 7 SP1 Note: Operation can only be guaranteed on a PC with pre-installed operatingsystem. Amount of hard disk space re-qu...

Supported Paper Sizes and Weights Page Sizes You can use the following page sizes. Note • Page sizes and media types the printer supports differ depending on the OS you are using. • Standard sizes: • Letter • • Legal • • Executive • • A5 • • A4 • • B5 • • B-Oficio • • M-Oficio • • Foolscap • • Legal...

Special sizes • Minimum size: 3.50 x 5.00 in. (89.0 x 127.0 mm) • • Maximum size: 8.50 x 14.00 in. (216.0 x 355.6 mm) • Paper Weight You can use paper in the following weight range. • Plain paper: From 17 to 28 lb (64 to 105 g /m 2 ) • 232

Paper Load Limit This section shows the paper load limits of the cassette and the paper output tray. Paper Load Limits of CassettePaper Load Limit of Paper Output Tray Note • Page sizes and media types differ depending on the country or region where the paper is sold. For • details on page sizes and...

Paper other than Genuine Canon Paper Common Name Cassette Plain Paper (including recycled paper) *1 Approx. 250 sheets Envelopes 10 envelopes *1 Normal feeding at maximum capacity may not be possible with some types of paper, or under very highor low temperature or humidity. In this case, load half ...

Supported Media Types For best results, choose paper designed for how you are printing. A variety of paper for documents as wellas photos or illustrations is available from Canon. Use genuine Canon paper to print important photos, whenpossible. Supported Paper Sizes and WeightsUnsupported Media Type...

Unsupported Media Types Do not use the following types of paper. Using such paper will cause not only unsatisfactory results, but alsothe printer to jam or malfunction. • Folded, curled, or wrinkled paper • • Damp paper • • Paper thinner than a postcard, including plain paper or notepad paper cut to...

Handling Paper • For warnings on use of the non-printable side, see each product's usage information. • • Be careful not to rub or scratch the surfaces of any types of paper when handling. • • Hold the paper as closely as possible to its edges and try not to touch the printing surface. The print • q...

Economy Mode By setting Print qlty to Economy , the consumption of ink can be reduced. More printing is available compared with when Print qlty is set to Standard . • Number of printable sheets (A4 plain paper) • Number of printable sheets per pigment black ink bottle Standard mode: X,XXX sheets Eco...

Printing Printing Photos and Documents Printing Hagaki and Envelopes Other Various Printing Features 240

Printing Photos and Documents Printing from Computer Printing from Smartphone/Tablet Using PIXMA/MAXIFY Cloud Link 241

Printing from Computer Printing from Application Software (Windows Printer Driver) Printing from Application Software (macOS AirPrint) Printing Using Canon Application Software Printing from Chrome OS 242

Printing from Application Software (Windows Printer Driver) Basic Printing Setup Basic Main Controls (Basic Settings Tab) Set Media Type, Quality, etc. (Media/Quality Tab) Set the Layout of Printed Documents (Page Setup Tab) Perform maintenance or settings (Maintenance tab) Overview of the Printer D...

Basic Printing Setup In the Basic Settings tab , you can print in various ways according to your purpose. 1. Check that printer is turned on 1. 2. Open printer driver's setup screen 2. 3. Select Profile (A) 3. Select the print settings according to your purpose in Profiles on the Basic Settings tab....

Basic Settings Tab Description The Basic Settings tab is for registering commonly used print settings. When you select a registered setting, the printer automatically switches to the preset items. • Profiles • Settings Preview • Preview before printing • Always print with current settings • Page Siz...

Standard These are the factory settings.If Page Size , Orientation , and Copies were set from the application software, those settings have priority. Paper Saving Select this setting to save paper when printing a general document. Page Layout is set to 2 on 1 , and 1-sided/2-sided/Booklet Printing i...

set on the Basic Settings , Media/Quality , and Page Setup tabs are saved and printing with the same settings is possible starting from the next print execution. Important • If you log on with a different user name, the settings that were set when this function was enabled are not reflected in the p...

Collate Check this check box to group together the pages of each copy when you want to print multiple copies.Uncheck this check box when you want to print with all pages of the same page number groupedtogether. Important • When the application software that you used to create the document has the sa...

2-sided Printing Select when performing duplex printing. Automatic Selects whether duplex printing is to be performed automatically or manually.To perform duplex printing manually, uncheck this check box. Booklet Printing The booklet printing function allows you to print data for a booklet. Data is ...

Exclude single page documents from Page Layout Printing If you add a checkmark, single-page documents are printed on a single sheet without performingPage Layout Printing. Poster Printing dialog box This dialog box allows you to select the size of the image to be printed. You can also make settings ...

Margin Specifies the width of the stapling margin.The specified width becomes the stapling margin from the center of the sheet. Page Border Prints a page border line around each document page.Check this check box to print the page border line. Printer Media Information dialog box This dialog box all...

Commercially available papers Media name Media Type in the printer driver Paper information registered on the printer Plain Paper (including recycled paper) Plain Paper Plain paper Envelopes Envelope Envelope Window envelope Envelope Envelope Kraft Paper High Resolution Paper High-Res Paper Embossed...

Printing on Postcards 1. Load postcard on the printer 1. 2. Open the printer driver setup window 2. 3. Select commonly used settings 3. Display the Basic Settings tab, and for Profiles , select Standard . 4. Select the paper size 4. For Printer Paper Size , select Hagaki 100x148mm or Hagaki 2 200x14...

Setting Up Envelope Printing 1. Load envelope on the printer 1. 2. Open the printer driver setup window 2. 3. Select the media type 3. Select Envelope from Profiles on the Basic Settings tab. 4. Select the paper size 4. When the Envelope Size Setting dialog box is displayed, select the envelope size...

Registering a Frequently Used Printing Profile You can register the frequently used printing profile to Profiles on the Basic Settings tab. Unnecessary printing profiles can be deleted at any time. Registering a Printing Profile 1. Open the printer driver setup window 1. 2. Set the necessary items 2...

4. Save the settings 4. Enter a name for the print settings to register in the Name field. If necessary, click Options... , set the items, and then click OK . In the Add to Profiles dialog box, click OK to save the print settings and return to the Basic Settings tab.The name and icon are displayed i...

Set Media Type, Quality, etc. (Media/Quality Tab) Media/Quality Tab Description Adjust Colors Specifying Color Correction Optimal Photo Printing of Image Data Adjusting Colors with the Printer Driver Printing with ICC Profiles 263

Media/Quality Tab Description The Media/Quality tab allows you to create a basic print setup in accordance with the media type. You can also adjust the print quality and color tones. • Settings Preview • Media Type • Paper Source • Quality • Color/Intensity • Grayscale Printing • Preview before prin...

Quality Selects your desired printing quality.Select one of the following to set the print quality level that is appropriate for the purpose. Important • Depending on the Media Type settings, the same print results may be produced even if the Quality is changed. High Gives priority to print quality ...

Color Adjustment Tab This tab allows you to adjust the color balance by changing the settings of the Cyan , Magenta , Yellow , Brightness , and Contrast options. Preview Shows the effect of color adjustment.The color and brightness change when each item is adjusted. Note • The graphic is in monochro...

Important • If the application software is set so that ICM is disabled, ICM is unavailable for Color Correction and the printer may not be able to print the image data properly. None Disables color adjustment with the printer driver. Select this value when you are specifying anindividually created p...

Set the Layout of Printed Documents (Page Setup Tab) Page Setup Tab Description Setting the Number of Copies and Printing Order 268

Print Options... Opens the Print Options dialog box . Changes detailed printer driver settings for print data that is sent from applications. Stamp/Background... Opens the Stamp/Background dialog box . The Stamp function allows you to print a stamp text or a bitmap over or behind document data. It a...

Specify Margin dialog box This dialog box allows you to specify the margin width for the side to be stapled. If a document does not fiton one page, the document is reduced when printed. Margin Specifies the width of the stapling margin.The width of the side specified by Binding Location becomes the ...

Do not allow application software to compress print data Compression of the application software print data is prohibited.If the print result has missing image data or unintended colors, selecting this check box may improvethe condition. Important • Uncheck this check box under normal circumstances....

Stamp/Background dialog box Depending on the environment, Stamp and Background may not be available. The Stamp/Background dialog box allows you to print a stamp and/or background over or behind the document pages. In addition to the pre-registered ones, you can register and use your original stamp o...

Stamp Type Specifies the stamp type.Select Text to create a stamp with characters. Select Bitmap to create with a bitmap file. Select Date/Time/User Name to display the creation date/time and user name of the printed document. The setting items in the Stamp tab change depending on the selected type....

Delete Deletes an unnecessary background.Specify the title of an unnecessary background from the Backgrounds list, and then click this button. 280

Setting the Number of Copies and Printing Order You can also set the number of copies on the Basic Settings tab. 1. Open the printer driver setup window 1. 2. Specify the number of copies to be printed 2. For Copies on the Page Setup tab, specify the number of copies to be printed. 3. Specify the pr...

Important • When the application software that you used to create the document has the same function, specify the settings on the printer driver. However, if the print results are not acceptable, specify the functionsettings on the application software. When you specify the number of copies and the ...

Duplex Printing You can also set duplex printing in the Basic Settings tab. Performing Automatic Duplex Printing You can perform the duplex printing without having to turn over the paper. 1. Open the printer driver setup window 1. 2. Set automatic duplex printing 2. Select 2-sided Printing for 1-sid...

Select 2-sided Printing from 1-sided/2-sided/Booklet Printing on the Page Setup tab. Uncheck the Automatic check box. 3. Select the layout 3. Select the layout you want to use from the Page Layout list. 4. Specify the side to be stapled 4. The best Binding Location is selected automatically from the...

Perform maintenance or settings (Maintenance tab) Maintenance Tab Description Cleaning the Print Heads Adjusting Print Head Position Automatically Adjusting Print Head Position Manually 286

Maintenance Tab Description The Maintenance tab allows you to change the printer settings or check its status. Cleaning Performs print head Cleaning.The print head Cleaning function allows you to clear up clogged print head nozzles.Perform print head Cleaning if printing results are not satisfactory...

Print Head Alignment Adjust the print head position. Nozzle Check Prints a Nozzle Check pattern.Perform this function if printing becomes faint or a specific color fails to print. Print a Nozzle Checkpattern, and check whether the print head is working properly.If the print result for a specific col...

Initial Check Items (Cleaning / Deep Cleaning) Before running Cleaning or Deep Cleaning , check that the printer power is on. Check the following: • Is there ink remaining? • Does the maintenance cartridge have enough available space? Initial Check Items (Nozzle Check) Before performing Nozzle Check...

Rotate 90 degrees left when orientation is [Landscape] On the Page Setup tab, you can change the rotation direction of the Landscape in the Orientation . To rotate the print data 90 degrees to the right during printing, uncheck this check box. Important • Do not change this setting while the print j...

Allow Google Analytics to send information To stop sending information, uncheck this check box.The check box appears only if a user with administrator privileges is logged on. If information is notprovided, the check box will not appear. Related Topics Cleaning the Print HeadsAdjusting Print Head Po...

Adjusting Print Head Position Automatically Print Head Alignment corrects the installation positions of the print head and improves misalignment ofcolors and lines. This printer supports two head alignment methods: automatic head alignment and manual head alignment.Normally, the printer is set for a...

Adjusting Print Head Position Manually Print Head Alignment corrects the installation positions of the print head and improves misalignment ofcolors and lines. This printer supports two head alignment methods: automatic head alignment and manual head alignment. Normally, the printer is set for autom...

8. Check printed pattern 8. In each entry field, enter the number of the pattern with the least prominent streaks or stripes fromamong the printed patterns.You can also enter numbers into the entry fields automatically by clicking relevant pattern in thepreview. After completing the entries, click O...

After completing the entries, click OK . Note • If the patterns are not uniform, select the pattern with the least prominent horizontal stripes. (A) Less prominent horizontal stripes(B) More prominent horizontal stripes • If the patterns are not uniform, select the pattern with the least prominent v...

Overview of the Printer Driver Canon IJ Printer Driver Opening Printer Driver's Setup Screen Canon IJ Status Monitor Instructions for Use (Printer Driver) 299

Canon IJ Printer Driver The Canon IJ printer driver (simply called printer driver below) is software that you install onto your computerso that it can communicate with the printer. The printer driver converts the print data created by your application software into data that your printer canundersta...

Opening Printer Driver's Setup Screen You can display the printer driver's setup screen from your application software or by clicking the printericon. Displaying the Printer Driver's Setup Screen from Your ApplicationSoftware Perform this procedure to set up the print settings during printing. 1. Se...

Canon IJ Status Monitor The Canon IJ Status Monitor displays the printer status and the printing progress. The printer status isshown by the icons and messages in the status monitor. Launching the Canon IJ Status Monitor The Canon IJ Status Monitor launches automatically when print data is sent to t...

Canon IJ Status Monitor Description The Canon IJ Status Monitor displays the printer status and the printing progress. The printer status isshown by the icons and messages in the status monitor. Features of the Canon IJ Status Monitor The Canon IJ Status Monitor has the following functions: Onscreen...

Display Warning Automatically When a Maintenance Cartridge Warning Occurs When a maintenance cartridge remaining space warning occurs, the Canon IJ statusmonitor starts automatically and appears in front of all other windows. Display Firmware Update Notifications Displays firmware update notificatio...

Updating the Driver Drivers include a printer driver and MP Drivers. The MP Drivers include a printer driver, ScanGear (scannerdriver), and fax driver.By updating the Driver to the latest version of the Driver, unresolved problems may be solved. Important • Check the following if you want to install...

2. Perform the uninstaller 2. Click Start . When the confirmation message appears, click Yes . When all the files have been deleted, click Complete . The deletion of the Driver is complete. 314

Printing from Application Software (macOS AirPrint) Printing Basic Printing on Postcards Adding Printer How to Open Printer Settings Screen Displaying the Printing Status Screen Deleting the Undesired Print Job Removing Printer That Is No Longer Required from List of Printers 315

Printing This printer is compatible with the macOS standard printing system (AirPrint).You can start printing right away after connecting this printer to your Mac without installing any specialsoftware. Checking Your Environment First, check your environment. • AirPrint Operation Environment • Mac r...

6. Check print settings 6. Set items such as Paper Size to the appropriate size, as well as Media Type from Media & Quality . Set Double-sided to Off if you are not printing on both sides of the paper. 317

Important • An error may occur if the paper size set in the print dialog is different from the paper size registered on the printer. Select the correct items on the print dialog and the printer thatcorrespond to the paper being printed. • If printing paper such as photo paper and postcards that cann...

Printing on Postcards This section describes the procedure for printing on postcards. 1. Load postcards in printer 1. 2. Select paper size and paper type from the printer 2. Register Hagaki for paper size from the printer operation panel. Also, register Ink Jet Hagaki , Hagaki K , or Hagaki for pape...

Adding Printer This section describes the procedure for adding a printer to your Mac. To re-add a printer that was deleted, open System Settings -> Printers & Scanners , click Add Printer, Scanner or Fax... , and then perform the procedure described below. If your printer is connected via USB...

How to Open Printer Settings Screen The settings screen of the printer can be displayed from your application software. Opening the Page Setup Dialog Use this procedure to set the page (paper) settings before printing. 1. Select Page Setup... from the File menu of the application software 1. The Pag...

Displaying the Printing Status Screen Check the print progress according to the following procedure: 1. Launch the printing status screen 1. • If the print data has been sent to the printer • The printing status screen opens automatically. To display the printing status screen, click theprinter icon...

Deleting the Undesired Print Job If the printer does not start printing, canceled or failed print job data may be remaining.Delete unnecessary print jobs from the print status check screen. 1. Open System Settings , and select Printers & Scanners 1. 2. Select your model, and then click Printer Q...

Removing Printer That Is No Longer Required from List ofPrinters The printer that is no longer in use can be removed from the list of printers.Before removing the printer, remove the cable connecting the printer and PC. You cannot remove the printer if you are not logged on as the administrator. For...

Printing Using Canon Application Software Easy-PhotoPrint Editor Guide 325

Printing from Smartphone/Tablet Printing from iPhone/iPad/iPod touch (iOS) Printing from Smartphone/Tablet (Android) 326

Printing Hagaki and Envelopes For Windows Printing on Postcards Setting Up Envelope Printing For macOS Printing on Postcards 327

Other Various Printing Features Printing Pattern Paper or Templates 331

Paper Settings By registering the paper size and the media type, the message is displayed before printing starts when thepaper size or the media type of the loaded paper differs from the paper settings. After loading paper The screen to register the cassette paper information is displayed. If the pa...

Cancel print Cancels printing. Select when you change the paper settings specified for printing/copying. Change the paper settingsand try printing/copying again. 334

Copying Making Copies Reducing/Enlarging Copies Two-Sided Copying Special Copy Menu 335

Making Copies This section describes the basic procedure to perform standard copying. 1. Check that printer is turned on. 1. 2. Load paper. 2. 3. Select Copy on the HOME screen. 3. Using Touch Screen The Copy standby screen is displayed. 4. Load original on platen. 4. 5. Specify settings as necessar...

C: The copy layout are displayed. Switch the layout (single-sided/two-sided). D: Select to register the current scan settings as a custom setting. Registering Favorite Settings (My Presets) E: Display the print setting items. For more on the setting items: Setting Items for Copying 6. Press the Blac...

Setting Items for Copying You can change the copy settings such as magnification and intensity. Print Settings Screen The print settings screen is displayed by selecting Settings in the Copy standby screen. Preview When Preview is displayed on the print settings screen, selecting Preview allows you ...

• ID card copy • You can copy both sides of a card sized original such as an ID card onto a single sheet of paper. Copying ID Card to Fit onto Single Page 341

Scanning Scanning and Saving to a Computer Attaching Scanned Images to E-MAIL to Send Saving Scanned Images to Cloud Storage Folders 342

Scanning and Saving to a Computer Scanning in Windows Scanning in macOS Scanning with Chromebook Using Operation Panel to Scan 343

Scanning in Windows Scanning According to Item Type or Purpose (Scan Utility) Scan Utility Features Scanning Easily (Auto Scan) Scanning Documents and Photos Creating/Editing PDF Files Setting Passwords for PDF Files Editing Password-Protected PDF Files Scanning Using Application Software (ScanGear)...

Scan Utility Features Use Scan Utility to scan and save documents, photos, or other items at one time by simply clicking thecorresponding icon. Important • Available functions, the displayed items, and available settings vary depending on your model. Multiple Scanning Modes Auto allows for one click...

Note • To set the applications to integrate with, see Settings Dialog Box. 347

Scanning Easily (Auto Scan) Auto Scan allows for automatic detection of the type of the item placed on the platen or ADF (AutoDocument Feeder). Important • This function is not supported depending on your model.• The following types of items may not be scanned correctly. In that case, adjust the cro...

Scanning Documents and Photos Scan items placed on the platen with settings suitable for documents or photos. Save documents in formats such as PDF and JPEG, and photos in formats such as JPEG and TIFF. 1. Place the item on the platen. 1. Positioning Originals (Scanning from Computer) 2. Start Scan ...

Creating/Editing PDF Files You can create PDF files by scanning items placed on the platen or ADF (Auto Document Feeder). Add,delete, rearrange pages or make other edits in the created PDF files. Important • You can create or edit up to 100 pages of a PDF file at one time.• Only PDF files created or...

6. Add pages as needed. 6. When scanning and adding more items: Place items, and then click (Scan) on the Toolbar. When adding existing images or PDF files: Click (Add Page) on the Toolbar. After the Open dialog box appears, select the image(s) or PDF file(s) you want to add, and then click Open . N...

Detect the orientation of text original and rotate image Select this checkbox to detect the page orientation based on the text in images and automaticallyrotate the images to the correct orientation for creating PDF files. Important • This function is available only for images (text documents) conta...

Scanning Using Application Software (ScanGear) What Is ScanGear (Scanner Driver)? Starting ScanGear (Scanner Driver) Scanning in Basic Mode ScanGear (Scanner Driver) Screens General Notes (Scanner Driver) Important • Available functions and settings vary depending on your scanner or printer. 354

What Is ScanGear (Scanner Driver)? ScanGear (scanner driver) is software required for scanning documents. Use the software to specify theoutput size, image corrections, and other settings. ScanGear can be started from Scan Utility or applications that are compatible with the standard TWAINinterface....

Advanced Mode Use the Advanced Mode tab to scan by specifying the color mode, output resolution, image brightness, color tone, and other settings. 356

Starting ScanGear (Scanner Driver) Use ScanGear (scanner driver) to make image corrections and color adjustments when scanning. StartScanGear from Scan Utility or other applications. Note • If you have more than one scanner or have a network compatible model and changed the connection from USB conne...

Scanning in Basic Mode Use the Basic Mode tab to scan easily by following these simple on-screen steps. To scan multiple documents at one time from the Platen, see Scanning Multiple Documents at One Timewith ScanGear (Scanner Driver). When scanning from the ADF (Auto Document Feeder), preview is not...

Important • Some applications do not support continuous scanning from the ADF. For details, see the application's manual. Note • To scan magazines containing many color photos, select Magazine (Color) . 3. Click Preview . 3. Preview image appears in the Preview area. Important • Preview is not avail...

7. Set Image corrections as needed. 7. 8. Click Scan . 8. Scanning starts. Note • Click (Information) to display a dialog box showing the document type and other details of the current scan settings. • How ScanGear behaves after scanning is complete can be set from Status of ScanGear dialog after sc...

Basic Mode Tab Use the Basic Mode tab to scan easily by following these simple on-screen steps. This section describes the settings and functions available on the Basic Mode tab. (1) Settings and Operation Buttons(2) Toolbar(3) Preview Area Note • The displayed items vary by document type and view.•...

When (Thumbnail) is displayed on Toolbar: Cropping frames are specified according to the document size, and thumbnails of scanned imagesappear. Only the images with the checkbox selected will be scanned. Note • When multiple images are previewed, different outlines indicate different selection statu...

Advanced Mode Tab This mode allows you to make advanced scan settings such as the color mode, output resolution, imagebrightness, and color tone. This section describes the settings and functions available on the Advanced Mode tab. (1) Settings and Operation Buttons(2) Toolbar(3) Preview Area Import...

General Notes (Scanner Driver) ScanGear (scanner driver) is subject to the following restrictions. Keep these points in mind when using it. Scanner Driver Restrictions • When using the NTFS file system, the TWAIN data source may not be invoked. This is because the TWAIN module cannot be written to t...

• When scanning Platen size images into Microsoft Office 2003 (Word, Excel, PowerPoint, etc.), click Custom Insert in the Insert Picture from Scanner or Camera screen. Otherwise, images may not be scanned correctly. • When scanning images into Microsoft Office 2007/Microsoft Office 2010 (Word, Excel...

Scanning Tips Positioning Originals (Scanning from Computer) Network Scan Settings Network Scanner Selector EX2 Menu and Setting Screen 378

Positioning Originals (Scanning from Computer) This section describes how to load originals on the platen or ADF (Auto Document Feeder) for scanning. Ifitems are not placed correctly they may not be scanned correctly. Placing Items (Platen)Placing Documents (ADF (Auto Document Feeder)) Placing Items...

Network Scan Settings You can connect your scanner or printer to a network to share it among multiple computers or scan imagesinto a specified computer. Important • Multiple users cannot scan at the same time. Note • Complete the network settings of your scanner or printer beforehand by following th...

If Network Scanner Selector EX2 is not displayed on the Start screen, select the Search charm, then search for "Network Scanner Selector EX2". Windows 7: From the Start menu, click All Programs > Canon Utilities > Network Scanner Selector EX2 > Network Scanner Selector EX2 . The ico...

5. In the Settings (General Settings) dialog box, click OK . 5. The Scan Utility main screen reappears. You can scan via a network connection. Setting for Scanning from the Operation Panel You can make the setting for scanning from the operation panel. Important • Set Scan Utility to use your scanne...

Note • When multiple scanners are connected via a network, you can select up to three scanners. 5. In the Scan-from-PC Settings screen, click OK . 5. Note • If your scanner or printer does not appear, check the following, click OK to close the screen, then • reopen it and try selecting again. MP Dri...

Scanning in macOS Scanning According to Item Type or Purpose (IJ Scan Utility Lite) IJ Scan Utility Lite Features Scanning Easily (Auto Scan) Scanning Documents and Photos Scanning Tips Positioning Originals (Scanning from Computer) Important • Available functions and settings vary depending on your...

IJ Scan Utility Lite Features Use IJ Scan Utility Lite to scan and save documents, photos, or other items at one time by simply clickingthe corresponding icon. Important • The displayed items and available functions vary depending on your scanner or printer. Multiple Scanning Modes Auto allows for o...

Note • To set the applications to integrate with, see Settings Dialog. 387

Scanning Easily (Auto Scan) Auto Scan allows for automatic detection of the type of the item placed on the platen or ADF (AutoDocument Feeder). Important • This function is not supported depending on your model. • • The following types of items may not be scanned correctly. In that case, adjust the ...

Positioning Originals (Scanning from Computer) This section describes how to load originals on the platen or ADF (Auto Document Feeder) for scanning. Ifitems are not placed correctly they may not be scanned correctly. Important • When using a personal scanner in the upright position, the item type m...

1. Open the document cover. 1. 2. Place the item with the side to scan facing the platen, and then align it with the alignment 2. mark. Important • If you open the document cover wide, the scanner may fall over.• Portions placed over (A) (0.094 inch (2.4 mm) from the left edge of the platen) or (B) ...

Attaching Scanned Images to E-MAIL to Send Sending Scanned Data as E-Mail from Computer Sending Scanned Data as E-Mail from Printer 394

Saving Scanned Images to Cloud Storage Folders Forwarding Scanned Data to Shared Folder on Computer 395

Frequently Asked Questions Top 6 Network Connection Setup Guide Search by Category Error List of Support Codes for Printer ErrorsWhen Error OccurredMessage Is Displayed1003 is displayed 1300 is displayed Network Easy Understanding Network Connections Solve Network Troubles with The Printer's Diagnos...

Printing What to Do When Paper Is JammedPrinter Does Not PrintResolving Print Quality ProblemsBlurry or FuzzyInaccurate or Bleeding ColorsLines Are Misaligned/Distorted Scan Scanning Problems (Windows) Scanner Does Not Work (Windows) ScanGear (Scanner Driver) Does Not Start (Windows) Scan Utility Er...

Network FAQ Here are frequently asked questions on network. Select a connection method you are using, or you want touse. Wi-Fi Wireless Direct Wired LAN Wi-Fi Cannot Find Printer Cannot Find Printer on Network (Windows/macOS) Cannot Proceed Beyond Printer Connection Screen (Cannot Find Printer Conne...

Printing Network Settings Checking Status Code Problems while Using Printer Message Appears on Computer During Setup Cannot Find Printer on Network (Windows/macOS) 401

Network Communication Problems Cannot Find Printer on Network (Windows/macOS) Wireless Router Problems Printer Settings/Smartphone/Tablet Troubles for Network 402

Cannot Find Printer on Network In the following cases, set up the printer again. • When you buy a new computer or wireless router • • When you change the settings on your wireless router • • When the connection method (Wi-Fi / USB) of the printer is changed • For more on the setup procedure: Set Up ...

Proceed once the network device such as router is ready for use. 2. Check if printer is turned on. 2. If printer is not turned on, turn on the power. If the printer is on, turn it off and on again. Proceed once you complete checking the power status above. Check 2 Check PC network connection. If you...

If or icon is displayed. or icon indicates that the wireless router and the printer are not connected. Check the setting of printer. Reconsider the location of the wireless router and the printer in the next check. If icon is displayed. "Easy wireless connect" is waiting for setup. Connect a...

Make sure icon is displayed on the lower left of the touch screen when ( HOME ) icon is selected. • If icon is not displayed: • The printer is not set to use wired communication. Enable Wired LAN from the printer settings. Select ( Setup ) on HOME screen, select Printer settings > LAN settings &g...

If your network name (SSID) contains characters other than single-byte alphanumeric characters, the connectionis not established properly. Change the network (SSID) to use only single-byte alphanumeric characters. Check 3 Solve network troubles with the printer's diagnostic functions. See below. Sol...

Cannot Proceed Beyond Printer Connection Screen (Cannot FindPrinter Connected via USB) If you cannot proceed beyond the Printer Connection screen, check the following. Check 1 Make sure USB cable is securely plugged in to printer and computer. Connect the printer and the computer using a USB cable a...

After restarting, install the latest MP Drivers (Printer Driver) downloaded in step 1. Important • When installing the MP Drivers (Printer Driver), make sure you select the correct printer name.• For Windows: • To restart your computer, choose Restart instead of Shut down . 410

Wireless Router Problems Network Key (Password) Unknown Checking Wireless Router SSID/Key Printer Cannot Be Used After Replacing Wireless Router or Changed RouterSettings WPS (Router Button) Connection Privacy Separator/SSID Separator/Network Separation Function 411

Network Key (Password) Unknown Diagnose and repair the network connections using Wi-Fi Connection Assistant. Download Wi-Fi Connection Assistant from the below page, and install it on your computer. Checking Printer Connection Status Using Wi-Fi Connection Assistant Refer to below in regard to start...

Enter the Wi-Fi password configured on the wireless router. Either TKIP (basic encryption) or AES (secure encryption) is selected automatically as the dynamicencryption method. For details, see If WPA/WPA2/WPA3 Details Screen Appears. Note • This printer supports the following. WPA-PSK (WPA-Personal...

Printer Cannot Be Used After Replacing Wireless Router orChanged Router Settings When wireless router is replaced or router settings are changed, the network settings of your computer,smartphone/tablet or printer must be reconfigured according to the new wireless router. Check 1 Check if your comput...

For more on setting up a wireless router, see the instruction manual provided with the wireless router orcontact its manufacturer. Make sure the computer and the wireless router can communicate with each otherunder this setting. Check 2 If filtering MAC addresses or IP addresses at wireless router, ...

Printer Settings/Smartphone/Tablet Troubles for Network Solve Network Troubles with The Printer's Diagnostic Functions Checking Network Information of Printer Checking Status Code Printing Network Settings Restoring Printer's LAN Settings to Defaults Default Network Settings Connecting with Wireless...

Solve Network Troubles with The Printer's DiagnosticFunctions • If the printer and wireless router are connected or the printer and computer are connected by USB cable • but you cannot print: Change to Offline (Windows) • In other cases than above: • Cannot Find Printer on Network/Cannot PrintCannot...

Wireless communication quality deteriorates if the printer or devices are too far from the wireless router. Movethe printer and device closer to the wireless router. Make sure the LAN cable is inserted. Try reconnecting the LAN cable to the printer and wireless router. Step 5 Print the network setti...

Check 4 Are MP Drivers (Printer Driver) installed? (Windows) If you are using Windows and MP Drivers (Printer Driver) are not installed, install it. Set Up C-1 The printer's Wi-Fi setting is disabled. (You can also check if the Wi-Fi icon does not appear on the printer's screen.) Enable the Wi-Fi se...

Check 1 Check status of printer and network device (e.g. wireless router) and your computer/smartphone/tablet. Communication with a wireless router must be tuned to either the 2.4 GHz or 5 GHz frequency band. Thenetwork name (SSID) of the 2.4 GHz frequency band and the network name (SSID) of the 5 G...

Check 6 If problem occurs only when wireless router is in energy-saving mode, turn off energy-saving mode of wireless router. If the problem seems to occur suddenly, it may be resolved by updating the wireless router firmware (e.g.update interval of a key, problems of DHCP update interval, etc.). Fo...

C-9 The noise level is high and does not differ from the signal level due to various devices other than the printer. • If devices (microwave oven, external hard disk drive, and other USB 3.0 devices) that emit radio waves of the same frequency bandwidth as a wireless router is nearby, it may cause i...

For macOS: Starting Up Wi-Fi Connection Assistant Cannot Communicate with Printer while It Is in Wireless Direct Check the following items Check 1 Check power status of printer and other devices (e.g. computer/smartphone/ tablet). Turn on the printer or devices. If the power is already turned on, cy...

To check the password specified for the printer, display it using the operation panel of the printer or print outthe network settings information of the printer. • Display on the operation panel of the printer. • LAN settings • Print the network settings. • Printing Network Settings Check 6 Check th...

Checking Network Information of Printer Checking Printer IP Address or MAC AddressChecking Computer IP Address or MAC AddressChecking Communication Between the Computer, the Printer, and the Wireless RouterChecking Network Setting Information Checking Printer IP Address or MAC Address To check the p...

3. Click Details to check the IP Address. 3. The IP Address of your computer appears. To check the MAC Address, click Hardware . Checking Communication Between the Computer, the Printer, and the wireless router Perform a ping test to check if communication is taking place. • For Windows: • 1. Select...

Checking Network Setting Information To check the printer's network settings information, display it using the operation panel of the printer orprint it out. • Display on the operation panel. • LAN settings • Print the network settings. • Printing Network Settings 427

Printing Network Settings Use the operation panel to print the printer's current network settings. Important • The network settings printout contains important information about your network. Handle it with care. • 1. Check that printer is turned on. 1. 2. Load five or more sheets of A4 or Letter-si...

Restoring Printer's LAN Settings to Defaults Important • Initialization erases all network settings on the printer, making printing/scanning operation from a • computer over a network impossible. To use the printer over a network again after restoring it to thefactory defaults, refer to Setup Guide ...

Default Network Settings LAN Connection Defaults Item Default Enable/disable Wired LAN Disable Network name (SSID) BJNPSETUP Wi-Fi security Disable IP address IPv4 Auto setup IP address IPv6 Auto setup Set printer name * XXXXXXXXXXXXXXX Enable/disable IPv6 Enable Enable/disable WSD Enable Timeout se...

Connecting with Wireless Direct You can connect devices (e.g. computer, smartphone, or tablet) to the printer by two methods below. • Wireless connection (connecting devices via a wireless router) • • Direct wireless connection (connecting devices directly without a wireless router) • This section d...

• If the QR code cannot be read, select (Back) in the screen displayed QR code and connect the printer from Connect to smartphone > Others . • Others • 1. Select Next . 1. Network name (SSID) and Password are displayed. Note • To show the password, select Show password . To hide the password, sel...

Cannot Print (Scan) from Smartphone/Tablet If you cannot Print (Scan) from your smartphone/tablet, it is possible that your smartphone/tablet cannotcommunicate with the printer. Check the cause of your problem according to the connection method. Cannot Communicate with Printer via Wi-FiCannot Connec...

To check the current network settings of the printer, print out the network settings information or use theoperation panel to display it. ◦ Display on the operation panel of the printer. ◦ LAN settings ◦ Print the network settings. ◦ Printing Network Settings Note • If you have a computer, Wi-Fi Con...

Note • If the web page cannot be printed using an Android device, it may be possible to print it by changing • Wireless Direct connection. Connecting with Wireless Direct Cannot Communicate with Printer while It Is in Wireless Direct If your smartphone/tablet cannot communicate with the printer in t...

LAN settings • Print the network settings. • Printing Network Settings Check 6 Check that printer is not placed too far away from device. If the distance between the printer and the device is too far, wireless communication becomes poor. Place theprinter and the device close to each other. Check 7 C...

Printing Problems Printer Does Not Print Printer Does Not Pick Up or Feed the Paper/"No Paper" Error Resolving Print Quality Problems Change to Offline (Windows) No Ink Level Appears in Canon IJ Status Monitor (Windows) 451

Printer Does Not Print Check 1 Make sure printer is turned on. If not, make sure the printer is securely plugged in and press ON button to turn on. Wait until the HOME screen appears on the touch screen. After a certain period of time has elapsed, the screen goes to sleep mode. In that case, touch t...

If the paper settings do not match the information set for the cassette, an error message appears on theoperation panel. Follow the instructions on the operation panel to solve the problem. Note • You can select whether the message which prevents misprinting is displayed. • To change the message vie...

Important • Selecting On for Prevention of Print Data Loss may reduce print quality. • After printing is completed, select Off for Prevention of Print Data Loss . Check 8 If printing from your computer, restart the computer. Restart the computer and try printing again. Important • For Windows: • To ...

Cleaning Cassette Pads Check 9 Are transport unit attached properly? See Rear View for the positions of the transport unit. If the measures above do not solve the problem, contact your nearest Canon service center to request arepair. Important • Do not tilt the printer when moving it since the ink m...

Resolving Print Quality Problems If the print results are unsatisfactory due to white streaks, misaligned/distorted lines, or uneven colors, checkthe paper and print quality settings first. Check 1 Make sure that Print target for plain paper is set to Text and photos . Select ( Setup ) on HOME scree...

Select a print quality suited to the paper and to what you are printing. If you notice blurs or uneven colors,increase the print quality setting and retry the printing. Check 4 If problem is not resolved, click on illustration that corresponds to problem. Ink Does Not ComeOut Blurry or Fuzzy Inaccur...

Ink Does Not Come Out/Blurry or Fuzzy/Inaccurate or BleedingColors/Streaks Ink Does Not Come Out Blurry or Fuzzy Inaccurate or BleedingColors Streaks Note • If printouts are blank, black does not print, is faint, or has a blue or red tint, refer to this web page. • Check 1 Check paper and print qual...

Step 4 Clean the print head deeply. After cleaning the print head deeply, print the nozzle check pattern and check the result. • From the printer • Deep Print Head Cleaning If it does not improve, turn off the printer, wait for more than 24 hours without unplugging the power supply, and go to the ne...

Printed in Black and White If the ink used by the printer is set to Black only , printouts from a computer etc. will be printed in black and white. To print in color, select ( Setup ) on HOME screen > Printer settings > Other printer settings , and set Force ink tank selection to All ink tanks...

Lines Are Misaligned/Distorted Note • For the case of misaligned or distortion, refer to this web page. • Check 1 Check paper and print quality settings. Resolving Print Quality Problems Check 2 Perform print head alignment. If printed lines are misaligned/distorted or print results are otherwise un...

Paper Is Smudged/Printed Surface Is Scratched/Ink Blots/PaperCurl Check 1 Check paper and print quality settings. Resolving Print Quality Problems Check 2 Check paper type. Make sure you are using the right paper for what you are printing. To print data with high color saturation suchas photographs ...

1. Roll up paper in opposite direction to paper curl as shown below. 1. 2. Check that paper is now flat. 2. We recommend printing curl-corrected paper one sheet at a time. Note • Depending on paper type, the paper may smudge or may not feed properly even if it is not curled inward. • Follow the inst...

Check 5 If brightness is set low, increase brightness setting and try printing again. If you are printing with a low brightness setting on plain paper, the paper may absorb too much ink and becomewavy, causing paper abrasion. • Printing from your computer (Windows) • Check the brightness setting in ...

4. Select Ink drying wait time . 4. • For macOS: • Set the waiting time using Remote UI. Opening Remote UI for Maintenance 467

Images Incomplete/Cannot Complete Printing If the printing of photos, images, stops in the middle of printing and cannot be printed to the end, check thefollowing items. Check 1 Select setting not to compress printing data (Windows). If you select the setting not to compress the printing data with a...

Lines Incomplete or Missing (Windows) Check 1 Are you using Page Layout Printing or Binding Margin function? When the Page Layout Printing or Binding margin function is in use, thin lines may not be printed. Try thickeningthe lines in the document. Check 2 Are you trying to print a large data file? ...

Back of Paper Is Smudged Check 1 Check paper and print quality settings. Resolving Print Quality Problems Check 2 Perform bottom plate cleaning to clean inside of printer. Cleaning Inside the Printer (Bottom Plate Cleaning) Note • During 2-sided printing, or too much printing, ink may stain the insi...

Uneven or Streaked Colors Check 1 Increase print quality and try printing again. Increasing the print quality using operation panel of the printer or from computer may improve the print result. Check 2 Perform print head alignment. Aligning the Print Head Note • If the problem is not resolved after ...

Change to Offline (Windows) If the printer cannot communicate with the computer, an error message "Offline" may be displayed whenprinting. To bring the printer back online, try the following. 1. Check the connection (USB/Wi-Fi/Wired LAN). 1. For USB connection: Make sure that the USB-connect...

The Print Queue window is displayed. 7. Click Printer menu in the window displayed. 7. Make sure Use Printer Offline is not selected. If it is selected, click Use Printer Offline to deselect it. Confirm that the offline mode has been disabled. If the printer is still offline, proceed to the next ste...

Scanning Problems Scanner Does Not Work ScanGear (Scanner Driver) Does Not Start 475

ScanGear (Scanner Driver) Does Not Start Check 1 Make sure MP Drivers is installed. If not installed, install MP Drivers from the Setup CD-ROM or our website. Check 2 Select your scanner or printer on the application's menu. Important • If your scanner or printer name is displayed multiple times, se...

Scanner Does Not Work Check 1 Check that your scanner or printer is turned on. Check 2 Check for any printer errors. For messages, see When Error Occurred. Check 3 With network connection, check the connection status and reconnect as needed. Check 4 With USB connection, connect the USB cable to a di...

Scanner Driver Does Not Start Check 1 Make sure the application software supports AirPrint. Check 2 Select your scanner or printer on the application's menu. Note • The operation may differ depending on the application. Check 3 Scan and save images with IJ Scan Utility Lite and open the files in you...

Mechanical Problems Printer Does Not Turn On Printer Turns Off Unexpectedly or Repeatedly USB Connection Problems Switching Printer's Connection to Network or Devices Wrong Language Appears in LCD 482

Printer Turns Off Unexpectedly or Repeatedly Check If printer is set to turn off automatically after a certain time, disable this setting. If you have set the printer to turn off automatically after a specified time, the power will shut off by itself once thattime has elapsed. 1. Check that printer ...

USB Connection Problems If the printer connected to the computer via USB is not recognized, check the following items. USB Connection Not Recognized The following problems may occur even though the USB connection is recognized. • Printing (scanning) is slow.• Hi-Speed USB connection does not work.• ...

Check 3 Check that Enable bidirectional support is selected in Ports sheet of Printer properties dialog box(Windows). If not, select it to enable bidirectional support. Opening Printer Driver's Setup Screen Check 4 Initialize the printer settings. Select ( Setup ) on HOME screen > Printer setting...

Wrong Language Appears in LCD Follow the instructions below to select your language. 1. Select ( HOME ) button. 1. 2. Select ( Setup ). 2. Using Touch Screen Note • If User management settings is enabled, the user selection screen is displayed before the • HOME screen is displayed. 3. Select . 3. 4....

Installation and Download Problems Failed to MP Drivers (Printer Driver) Installation (Windows) Cannot Proceed Beyond Printer Connection Screen (Cannot Find PrinterConnected via USB) Updating MP Drivers (Printer Driver) in Network Environment (Windows) Disable Function to Send Usage Information of P...

Failed to MP Drivers (Printer Driver) Installation (Windows) If the MP Drivers (Printer Driver) were not installed correctly, make sure that all Windows Update have been applied. If all Windows Update have not been applied, apply all Windows Update . After confirming Windows Update , perform the fol...

Errors and Messages When Error Occurred Message Is Displayed 493

When Error Occurred If an error occurs while printing, for example, if the paper runs out or jams, a troubleshooting message isdisplayed automatically. For some errors, a support code (error number) is also displayed. Take the appropriate action described in the message. When a Support Code and a Me...

Message Is Displayed This section describes some of the messages. If a message is displayed on the printer's touch screen, see below. Message Is Displayed on Printer's Touch Screen If a message is displayed on the computer, see below. Error Regarding Automatic 2-sided Printing Is DisplayedError Rega...

If you are using a USB cable, make sure it is securely connected to both the printer and the computer. Whenthe USB cable is securely plugged in, check the following: • If you are using a relay device such as a USB hub, disconnect it, connect the printer directly to the computer, and retry the printi...

Refer to Updating the Driver to uninstall unnecessary drivers and install the latest drivers. • " Could not print Application name - File name" • Try printing again once the current job is complete. 498

Repairing Your Printer This section describes how to transport the printer for repairing it. Important • You cannot take ink out of ink tanks. • • Make sure the tank caps of ink tanks are closed securely. If the tank caps are open, close the tank caps • properly. • Press the ON button to turn off th...

If the power is on, press the ON button to turn off the printer. Turning the Printer On and Off Important • Do not unplug the printer while the status light is lit or flashing. It may cause malfunction or damage to the printer, making the printer unable to print. 2. Open scanning unit / cover. 2. 3....

5. Close scanning unit / cover. 5. Hold it up once, then take it down gently. Go to Packing Printer . Packing Printer 1. Retract paper output tray. 1. 2. Unplug cable and power cord. 2. 3. Use adhesive tape to secure all covers on the printer to keep them from opening. 3. 501

4. Pack printer in plastic bag. 4. Seal the mouth of the plastic bag with the tape or tie it tightly so that ink does not leak. 5. Pack printer in box. 5. Attach the protective material to the printer to pack it securely in the box. Important • Carry the printer as shown in the illustration below. I...

List of Support Codes for Printer Errors Support codes are displayed on the printer's touch screen and your computer screen when errors occur. A "support code" is an error number, and is displayed along with an error message. When an error occurs, check the support code and take the appropri...

What to Do When Paper Is Jammed If a paper jam occurs during printing (support code 1300/1303/1304/1313 is displayed), follow the procedurebelow. Note • If the paper is not jammed (no support code displayed) but the paper is not fed or output normally, see What to Do If Paper Is Not Fed/Output Norma...

Note • If you cannot pull out the paper, turn the printer back on without pulling forcibly. The paper may • be ejected automatically. Press the printer's Stop button to stop printing, and then turn off the printer. • If the paper cannot be pulled out or is torn, open the printer's scanning unit / co...

Note • If the paper cannot be pulled out or is torn, detach the rear cover and remove the jammed paper • from the rear side. Removing Jammed Paper from Rear Side 2. Load paper in cassette. 2. Loading Plain PaperLoading Photo PaperLoading Envelopes Note • Make sure you are using suitable paper and lo...

Removing Jammed Paper inside Printer 1. Press printer's Stop button. 1. 2. Turn off printer and unplug it. 2. 3. Open scanning unit / cover. 3. Important • Do not touch the clear film (A), white belt (B), or tubes (C). • If you soil or scratch this part by touching it with paper or your hand, it cou...

5. Hold jammed paper firmly with both hands. 5. If the paper is rolled up, pull it out and grasp the edges of the paper. 6. Slowly pull out jammed paper so as not to tear it. 6. Pull out the paper at an angle of about 45 degrees. 512

7. Make sure all jammed paper is removed. 7. If the paper tears when you pull out it, a bit of paper may remain in the printer. Check the following andremove any remaining paper. • Any paper left under the print head holder?• Any small bits of paper left in the printer?• Any paper left in the left a...

9. Plug printer back in and turn printer back on. 9. 10. Load paper. 10. Loading Plain PaperLoading Photo PaperLoading Envelopes Note • Make sure you are using suitable paper and loading it correctly. 11. Redo printing. 11. All jobs in the print queue are canceled. Redo the printing. 514

6. Hold jammed paper firmly with both hands and pull it out slowly. 6. If the paper is rolled up, pull it out and grasp the edges of the paper. Note • Do not touch the inner parts of the printer. If you are unable to remove the jammed paper, follow the steps below to detach the transport unit andthe...

2. Slowly pull out jammed paper. 2. Note • Do not touch the inner parts of the printer. 3. Make sure all jammed paper is removed. 3. 4. If parts (A) are raised, tip them toward you. 4. Important • If you replace the transport unit without lowering parts (A) toward you, it could damage the printer. 5...

5. Replace transport unit. 5. Insert the transport unit until it reaches the back of the printer and clicks into place. 7. Attach rear cover. 7. Insert the projections of the right side of the rear cover into the printer, and then push the left side of therear cover until it is closed completely. 51...

1003 Cause Possible causes include the following. • There is no paper in the cassette.• Paper is not loaded in the cassette properly. What to Do After loading the paper in the cassette correctly, follow the messages displayed on the printer's touchscreen. Loading Plain PaperLoading Photo PaperLoadin...

1200 Cause Scanning unit / cover is open. What to Do Close the scanning unit / cover and wait for a while. Make sure to close the scanning unit / cover after refilling ink or other operations. 521

1368 Cause Replace Ink in Print Head cannot be performed because the maintenance cartridge is almost full. What to Do To perform Replace Ink in Print Head, first turn off the printer and then replace the maintenance cartridge. Replacing the Maintenance Cartridge Tap the printer's OK button to clear ...

1723 Cause The maintenance cartridge is not installed. What to Do Install the maintenance cartridge. Refer to Replacing the Maintenance Cartridge for details on installing the maintenance cartridge. 524

1724 Cause The currently installed maintenance cartridge cannot be used. This printer cannot use maintenance cartridges that have been installed in other printers. What to Do Replace with a new maintenance cartridge. Replacing the Maintenance Cartridge 525

1726 Cause The maintenance cartridge is full. What to Do Replace the maintenance cartridge. Replacing the Maintenance Cartridge The condition of the maintenance cartridge when this error is displayed will depend on where and how theprinter is used. When this message is displayed, you must replace th...

1727 Cause The maintenance cartridge is almost full. What to Do The printer will not be able to print with a full maintenance cartridge. Tap the printer's OK button to cancel the error and then prepare a new maintenance cartridge. For details on the maintenance cartridge, see Replacing the Maintenan...

Cassette Is Not Installed (1876) Cause Possible causes include the following. • The cassette is not installed.• The cassette is not pushed all the way into the printer. What to Do After loading the paper in the cassette and installing the cassette in the printer, follow the messagesdisplayed on the ...

2110 Cause An incompatible print setting combination has been specified for the paper loaded in the cassette. Note • To disable notifications for this error, disable the function to detect paper setting mismatch. What to Do To specify the appropriate print settings for the paper loaded in the casset...

Note • For the proper combination of paper size and media type, see below. • Paper Settings on the Printer Driver and the Printer (Paper Size)Paper Settings on the Printer Driver and the Printer (Media Type) 6. Redo printing/copying. 6. Other Measures Load paper specified in print settings To replac...

3. Load paper specified in print settings into cassette. 3. 4. Check paper information (paper size and media type). 4. Confirm that the paper information displayed matches the print settings, and then select Yes . Print without changing paper and print settings For example, to continue printing/copy...

2. Select Print with the loaded paper. . 2. Note • Depending on your printer's settings, Print with the loaded paper. may not be displayed. Disable notifications for 2110 error To disable the function to detect paper setting mismatch, follow the steps below. 1. Select ( Setup ) on printer's HOME scr...

2200 Cause An internal part will need replacing soon. What to Do Select OK on the printer's touch screen to cancel the error. You cannot replace the internal parts of the printer yourself. Contact your nearest Canon service center torequest a repair as soon as possible. Important • Do not tilt the p...

4103 Cause Cannot perform printing with current print settings. What to Do Press the printer's Stop button to cancel printing. Change the print settings (paper size and media type specified when printing) and retry printing. 538

5100 Cause Printer error has occurred. What to Do Cancel printing and turn off the printer. Check the following: • Make sure print head holder motion is not impeded by protective material, jammed paper, etc. • Remove any impediment. Important • When clearing an impediment to print head holder motion...

5212 Cause Printer error has occurred. What to Do 1. Turn off printer and unplug it. 1. 2. Plug in printer again and turn it back on. 2. 3. Perform Replace Ink in Print Head for BK . 3. Perform Replace Ink in Print Head If the error recurs after taking the above actions, you may be able to resolve i...

6000 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may...