Canon K10570 - User Manual

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Written by Joel Sherrill <[email protected]>. COPYRIGHT (c) 1989-2000. On-Line Applications Research Corporation (OAR). Permission to use, copy, modify, and distribute this software for any purpose without fee is herebygranted, provided that this entire notice is included in all copies of any ...

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Network Available Connection Methods The following connection methods are available on the printer. • Wireless Connection Connect the printer and devices (e.g. computer/smartphone/tablet) using a wireless router. If you have a wireless router, we recommend you use one for wireless connection. ◦ Conn...

Changing Network Settings See below for changing connection settings for the printer and computer/smartphone/tablet. • To change network connection method: Reconfiguration Method of Wi-Fi Connection Changing the Connection Mode • To add computer/smartphone/tablet to the printer: Connects to Another ...

Restrictions When connecting another device while a device (such as a computer) is already connected to the printer,connect it using the same connection method as the connected device.If you connect using a different connection method, the connection to the device in use will be disabled. Connect vi...

Network Connection Tips Default Network Settings Detect Same Printer Name Connects to Another Computer via LAN/Changes from USB to LAN Connection Printing Network Settings Reconfiguration Method of Wi-Fi Connection Connecting with Wireless Direct 33

Default Network Settings LAN Connection Defaults Item Default Network name (SSID) BJNPSETUP Wi-Fi security Disable IP address ( IPv4 ) Auto setup IP address ( IPv6 ) Auto setup Set printer name * XXXXXXXXXXXX Enable/disable IPv6 Enable Enable/disable WSD Enable Timeout setting 15 minutes Enab./disab...

Detect Same Printer Name When the printer is detected during setup, plural printers with the same name may appear on the resultsscreen. Select a printer with checking the printer settings against those on detection result screen. • For Windows: Check the printer's MAC address or serial to select the...

Printing Network Settings Use the operation panel to print the printer's current network settings. Important • The network settings printout contains important information about your network. Handle it with care. 1. Check that printer is turned on. 2. Load two sheets of A4 or Letter-sized plain pape...

Reconfiguration Method of Wi-Fi Connection Follow either procedure below to change Wi-Fi connection method (infrastructure or Wireless Direct). • For Windows: ◦ See Changing the Connection Mode.◦ Perform settings on the Network Settings screen on IJ Network Device Setup Utility. Important Before you...

Connecting with Wireless Direct You can connect devices (e.g. computer, smartphone, or tablet) to the printer by two methods below. • Wireless connection (connecting devices via a wireless router) • Direct wireless connection (connecting devices directly without a wireless router) This section descr...

Note • After completing the settings, you can check the Network name(SSID) , Security protocol , and WL Direct net.(SSID) by displaying them. • When displaying the Security protocol , a screen appears asking whether to display the password at the same time. To display the password, select Yes . To n...

IJ Network Device Setup Utility If anything is wrong with connection, IJ Network Device Setup Utility diagnoses the settings of the printerand those of computer on which it is installed. In addition, IJ Network Device Setup Utility restores the statusof the printer and computer. Important • To use t...

Starting Up IJ Network Device Setup Utility Start up Launchpad , select Canon Utilities , and then select IJ Network Device Setup Utility. When you start up IJ Network Device Setup Utility, the screen below appears. Enter the password specified for your computer and select Install Helper . IJ Networ...

Diagnosing and Repairing Network Settings IJ Network Device Setup Utility diagnoses and repairs computer settings or connection between thecomputer and printer when a problem (e.g. cannot print from a printer on the network) occurs. Important • Some models do not support diagnosis and repair functio...

Loading Paper Loading Plain Paper / Photo Paper Loading Envelopes 54

Loading Plain Paper / Photo Paper You can load plain paper or photo paper. Important • If you cut plain paper to a size of 5" x 7" (13 x 18 cm) or smaller to perform a trial print, it may cause a paper jam. Note • We recommend Canon genuine photo paper for printing photos. For details on the...

4. Open the feed slot cover (D). 5. Slide right paper guide (E) to open both paper guides. 6. Load paper stack in portrait orientation WITH PRINT SIDE FACING UP. After loading paper on the rear tray, the paper information registration screen for the rear tray appearson the LCD. 7. Slide right paper ...

Important • Always load paper in portrait orientation (F). Loading paper in landscape orientation (G) can cause paper jams. Note • Do not load sheets of paper higher than the load limit mark (H). 8. Close feed slot cover gently. 58

9. Press the OK button. 10. Use the button to select the size of the loaded paper, then press the OK button. Note • The (asterisk) on the LCD indicates the current setting. 11. Use the button to select the type of the loaded paper, then press the OK button. Follow the instructions of any messages di...

Loading Envelopes The address is automatically rotated and printed according to the envelope's direction by specifying with theprinter driver properly. Important • Do not use the following envelopes. They could jam in the printer or cause the printer to malfunction. Envelopes with an embossed or tre...

6. Load envelopes in portrait orientation WITH PRINT SIDE FACING UP. Up to 10 envelopes can be loaded at once. After loading envelopes on the rear tray, the paper information registration screen for the rear trayappears on the LCD. Fold flap of the envelope and load the envelope in portrait orientat...

9. Press the OK button. 10. Use button to select size of loaded envelopes on rear tray and press OK button. Note • The (asterisk) on the LCD indicates the current setting. 11. Use button to select Envelope and press OK button. Follow the instructions of any messages displayed to register the paper i...

Loading Originals Loading Originals on Platen Loading Based on Use Supported Originals How to Detach / Attach the Document Cover 66

Loading Originals on Platen 1. Open the document cover (A). 2. Load original WITH SIDE TO SCAN FACING DOWN on platen. Loading Based on UseSupported Originals Important • Be sure to observe the following when loading the original on the platen. Failure to observe the following may cause the scanner t...

Do not place any objects weighing 4.4 lb (2.0 kg) or more on the platen glass. Do not put any pressure of 4.4 lb (2.0 kg) or more on the platen glass, such as pressing down the original. 3. Close the document cover gently. Important • After loading the original on the platen, be sure to close the do...

Loading Based on Use Load the original in the correct position according to the function to use. If you do not load the originalcorrectly, it may not be scanned properly. Originals Function How to Load Magazines, Newspapers, andDocuments Copying Loading the Original to Be Aligned with the alignment ...

Loading the Original to Be Aligned with the alignment mark Place the original WITH THE SIDE TO SCAN FACING DOWN on the platen and align it with the alignment mark . Portions placed on the diagonally striped area cannot be scanned. Important • The printer cannot scan the striped area (A) (0.04 in. (1...

Loading Two or More Originals on Platen Place the originals WITH THE SIDE TO SCAN FACING DOWN. Allow 0.40 in. (1 cm) or more spacebetween the edges (diagonally striped area) of the platen and the originals, and between the originals.Portions placed on the diagonally striped area cannot be scanned. Y...

Supported Originals Item Details Types of originals Text document, magazine, or newspaper Printed photo, postcard, business card, or disc (BD/DVD/CD, etc.) Size (width x height) Max. 8.5 x 11.7 in. (216 x 297 mm) Note • When loading a thick original such as a book on the platen, you can load it by r...

How to Detach / Attach the Document Cover Detaching the document cover: Hold up the document cover in portrait orientation and then tip it back. Attaching the document cover: Fit both hinges (A) of the document cover into the holder (B) and insert both hinges of the document coververtically as illus...

Refilling Ink Tanks Refilling Ink Tanks Checking Ink Level Ink Tips 75

Refilling Ink Tanks When remaining ink cautions or errors occur, the message will appear on the LCD to inform you of the error.In this state, the printer cannot print. Check the remaining ink level with the ink tank indicator on the front ofthe printer. If the ink level is near the lower limit line ...

6. Once ink reaches the upper limit line, remove the ink bottle from the inlet. Hold up the ink bottle slightly and remove the bottle from the inlet while slowly tilting it. Important • Do not leave ink bottles in ink tanks.• Close the bottle cap of the ink bottle securely and store the ink bottle u...

When Error Occurred Notes on ink bottles Important • Keep out of reach of children.• Do not drink ink.• If ink is accidentally licked or swallowed, rinse out your mouth or drink one or two glasses of water and obtain medical advice immediately. If ink gets into your eyes, flush them with water right...

Checking Ink Level Check ink level with the ink tank indicator on the front of the printer. When ink reaches the upper limit line (A), ink is full. When ink is near the lower limit line (B), ink is running low. Refill the ink tank. Note • To check the remaining ink level, visually inspect the remain...

Ink Tips How is ink used for various purposes other than printing? Ink may be used for purposes other than printing. During initial setup, some of the ink from the bundled ink bottles is used to fill the print head's nozzles toensure the printer is print-ready. Therefore, the page yield of the initi...

If Printing Is Faint or Uneven Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Deep Print Head Cleaning Aligning the Print Head 83

Maintenance Procedure If print results are blurred, colors are not printed correctly, or print results are unsatisfactory (e.g. misalignedprinted ruled lines), perform the maintenance procedure below. Important • Do not rinse or wipe the print head. This can cause trouble with the print head. Note •...

If the problem is not resolved after performing from step 1 to step 3 twice: Step4 Clean the print head deeply. From the printer Deep Print Head Cleaning From the computer • For Windows: Cleaning the Print Heads • For macOS: Cleaning the Print Heads After deep print head cleaning, print and examine ...

Printing the Nozzle Check Pattern Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzle. Note • If the remaining ink level is low, the nozzle check pattern will not be printed correctly. If the remaining ink level is low, refill ink tanks . You need t...

Examining the Nozzle Check Pattern Examine the nozzle check pattern, and clean the print head if necessary. Check if there are missing lines in the pattern A or horizontal white streaks in the patternB. If there are missing lines in the pattern A: C: GoodD: Bad (lines are missing) If there are horiz...

Cleaning the Print Head Clean the print head if lines are missing or if horizontal white streaks are present in the printed nozzle checkpattern. Cleaning unclogs the nozzles and restores the print head condition. Cleaning the print headconsumes ink, so clean the print head only when necessary. 1. Ch...

Deep Print Head Cleaning If print quality does not improve by the standard cleaning of the print head, clean the print head deeply.Cleaning the print head deeply consumes more ink than the standard cleaning of the print head, so cleanthe print head deeply only when necessary. 1. Check that printer i...

Aligning the Print Head If printed ruled lines are misaligned or print results are otherwise unsatisfactory, adjust the print headposition. Note • If the remaining ink level is low, the print head alignment sheet will not be printed correctly. If the remaining ink level is low, refill ink tanks . • ...

6. Close the document cover gently, then press the Black button or the Color button. The printer starts scanning the print head alignment sheet, and the print head position will be adjustedautomatically. When the print head position adjustment is completed, remove the print head alignment sheet from...

Opening Remote UI for Maintenance You can perform maintenance of printer and change the settings from a Remote UI.The following is the procedure to open a Remote UI. 1. Open System Preferences , and select Printers & Scanners 2. Select your model from the printer list, and click Options & Su...

Cleaning the Print Heads The print head Cleaning and Deep Cleaning functions allow you to clear up clogged print head nozzles.Perform print head Cleaning if printing results are not satisfactory or if a specific color fails to print, eventhough there is enough ink.Furthermore, if the situation does ...

• Is there ink remaining? 3. Perform Deep Cleaning Click Yes . Print head Deep Cleaning starts. 4. Complete Deep Cleaning Next, the message for Nozzle Check pattern printing is displayed. 5. Check the results To check whether the print quality has improved, click Yes . To cancel the check process, c...

Important • Ink Flush consumes an extremely large amount of ink. Performing Ink Flush frequently will rapidly deplete your printer's ink supply. Therefore, perform Ink Flush only when necessary. • If Ink Flush is run when the remaining ink level is insufficient, it may cause a failure. Note • If the...

Adjusting Print Head Position Any error in the print head installation position can cause color and line shifts. Adjusting the print headposition improves print results. Print Head Alignment - Auto 1. Select Utilities from Remote UI 2. Click Print Head Alignment - Auto A message appears. 3. Load pap...

Cleaning Cleaning Exterior Surfaces Cleaning Platen and Document Cover Cleaning Paper Feed Rollers Cleaning Inside the Printer (Bottom Plate Cleaning) 100

Cleaning Paper Feed Rollers If the paper feed roller is dirty or paper powder is attached to it, paper may not be fed properly. In this case, clean the paper feed roller. You need to prepare: three sheets of A4 or Letter-sized plain paper 1. Check that printer is turned on. 2. Remove any paper from ...

3. Turn on the power, then clean the paper feed rollers again. If the problem is not resolved after cleaning the paper feed roller, contact your nearest Canon service centerto request a repair. 102

Cleaning Inside the Printer (Bottom Plate Cleaning) Remove stains from the inside of the printer. If the inside of the printer becomes dirty, printed paper may getdirty, so we recommend performing cleaning regularly. You need to prepare: a sheet of A4 or Letter-sized plain paper* * Be sure to use a ...

4. Pull out paper output tray (B), and then open output tray extension (C). 3. Press the Setup button, use the button to select Maintenance , and press the OK button. LCD and Operation Panel 4. Use button to select Btm Plate Cleaning and press OK button. The paper cleans the inside of the printer as...

Note • When performing Bottom Plate Cleaning again, be sure to use a new piece of paper. If the problem is not resolved after performing cleaning again, the protrusions inside the printer may bestained. Wipe off any ink from the protrusions using a cotton swab or the like. Important • Before cleanin...

Replacing Maintenance Cartridge In case of cautions or errors concerning the maintenance cartridge, an error message will appear on theLCD to inform you of the error. Take appropriate action as prompted by the message. When Error Occurred Important • If the displayed message indicates that the maint...

Checking Maintenance Cartridge Status on LCD 1. Check that printer is turned on. 2. Press the Setup button, use the button to select M'ntenance cart info , and press the OK button. LCD and Operation Panel 3. Check the maintenance cartridge status. A symbol appears in the area A if there is any infor...

Overview Safety Safety Precautions Regulatory Information WEEE (EU & EEA) Handling Precautions Canceling Print Jobs Legal Restrictions on Scanning/Copying Printer Handling Precautions Transporting Your Printer When Repairing, Lending, or Disposing of the Printer Keeping Print Quality High Main C...

Safety Safety Precautions Regulatory Information WEEE (EU&EEA) 112

Safety Precautions Safety Precautions • This manual contains important notices and safety precautions about your printer. Do not use the printer in ways other than described in the accompanying manuals, as this may resultin fire, electric shock or other unexpected accidents. Safety standard marks an...

General Notices Choosing a Location Refer to " Specifications " in the Online manual for details on operating environment. • Do not install the printer in a location that is unstable or subject to excessive vibration.• Do not install the printer in locations that get very hot (direct sunligh...

Regulatory Information Users in the U.S.A. FCC Notice (U.S.A. Only)For 120V, 60Hz modelModel Number: K10518 (Contains FCC Approved WLAN Module K30365)Model Number: K10570 (Contains FCC Approved WLAN Module K30374) This device complies with Part 15 of the FCC Rules. Operation is subject to the follow...

Interference Do not use the printer around medical equipment or other electronic devices. Signals from the printer mayinterfere with the correct operation of these devices. 117

peligrosas que normalmente están asociadas con los RAEE. Al mismo tiempo, su cooperación a la horade desechar correctamente este producto contribuirá a la utilización eficazde los recursos naturales. Paramás información sobre cómo puede eliminar el equipo para su reciclado, póngase en contacto con l...

elektros ir elektroninės įrangos (EEĮ) atliekų perdirbimo punktą. Netinkamas tokios rūšies atliekųtvarkymas dėl elektros ir elektroninėje įrangoje esančių pavojingų medžiagų gali pakenkti aplinkai iržmonių sveikatai. Padėdami užtikrinti tinkamą šio gaminio šalinimo tvarką, kartu prisidėsite prieveik...

Handling Precautions Canceling Print Jobs Legal Restrictions on Scanning/Copying Printer Handling Precautions Transporting Your Printer When Repairing, Lending, or Disposing of the Printer Keeping Print Quality High 129

Legal Restrictions on Scanning/Copying Scanning, printing, copying, or modifying copies of the following may be punishable under law. This list is non-exhaustive. When in doubt, check with a local legal representative. • Paper money • Money orders • Certificates of deposit • Postage stamps (canceled...

Printer Handling Precautions Do not place any object on the document cover! Do not place any object on the document cover. It will fall into the rear tray when the document cover isopened and cause the printer to malfunction. Also, place the printer where objects will not fall on it. 131

Transporting Your Printer When relocating the printer for changing your living place or repairing it, make sure of the following. Important • You cannot take ink out of ink tanks. • Check if the tank cap is completely inserted. • Prepare for transporting the printer with the print head attached. Thi...

To close the scanning unit / cover, hold it up once, then take it down gently. The printer is turned off. 7. Check that ON lamp is off and unplug power cord . Important • Do not unplug the printer while the ON lamp is lit or flashing, as it may cause malfunction or damage to the printer, making the ...

12. Retract paper support. 13. Unplug the printer cable from the computer and from the printer, then unplug the powercord from the printer. 14. Use adhesive tape to secure all the covers on the printer to keep them from opening duringtransportation. Then pack the printer in the plastic bag. Close an...

When Repairing, Lending, or Disposing of the Printer If you have entered personal data, passwords and/or other security settings on the printer, such informationmay be stored in the printer. When sending the printer for repair, lending or transferring the printer to another person, or disposing of t...

Keeping Print Quality High The key to printing with the optimal printing quality is to prevent the print head from drying or clogging.Always observe the following rules for optimal printing quality. Note • Depending on the type of paper, ink may blur if you trace the printed area with a highlight pe...

Main Components and Their Use Main Components Power Supply LCD and Operation Panel Entering Numbers, Letters, and Symbols 138

Main Components Front View Rear View Inside View Operation Panel 139

Front View A: Operation Panel Use to change the settings of the printer or to operate it. Operation Panel B: Document Cover Open to load an original on the platen. C: Paper Support Extend to load paper in the rear tray. D: Paper Guides Align with both sides of the paper stack. E: Feed Slot Cover Pre...

Rear View A: Power Cord Connector Plug in the supplied power cord. B: Maintenance Cartridge Absorbs ink used for cleaning. Note • For details on how to replace the maintenance cartridge, see Replacing Maintenance Cartridge . C: Maintenance Cover Open when replacing the maintenance cartridge. D: USB ...

Inside View A: Scanning Unit / Cover Scans originals. Open to refill ink tanks and to remove jammed paper. B: Tank Cap Open to refill ink tanks. C: Ink Tanks The black ink tank is on the left, and the color ink tanks (cyan, magenta, and yellow) are on the right. If any ink levels are low, refill the...

Operation Panel A: ON lamp Lights after flashing when the power is turned on. B: ON button Turns the power on or off. Before turning on the power, make sure that the document cover is closed. Turning the Printer On and Off C: LCD (Liquid Crystal Display) Displays messages, menu items, and the operat...

I: Color button Starts color copying, scanning, etc. J: Alarm lamp Lights or flashes when an error occurs. K: Black button Starts black & white copying, scanning, etc. L: MENU button Press to display the copy and scan menu items. M: COPY button Switches the printer to the copy mode. N: and butto...

Power Supply Checking that Power Is On Turning the Printer On and Off Checking the Power Plug/Power Cord Unplugging the Printer 146

Checking that Power Is On The ON lamp is lit when the printer is turned on. Even if the LCD is off, if the ON lamp is lit, the printer is on. Note • It may take a while for the printer to start printing immediately after you turn on the printer. • The LCD will turn off if the printer is not operated...

Turning the Printer On and Off Turning on the printer Press the ON button to turn on the printer. The ON lamp flashes and then remains lit. Confirming that the Power Is On Note • It may take a while for the printer to start printing immediately after you turn on the printer. • If an error message is...

Important • When you unplug the power cord after turning off the printer, be sure to confirm that the ON lamp is off. Note • You can set the printer to automatically turn off when no operations are performed or no print jobs are sent to the printer for a certain interval. This feature is set to on b...

Checking the Power Plug/Power Cord Unplug the power cord once a month to confirm that the power plug/power cord does not have anythingunusual described below. • The power plug/power cord is hot. • The power plug/power cord is rusty. • The power plug/power cord is bent. • The power plug/power cord is...

Unplugging the Printer To unplug the power cord, follow the procedure below. Important • When you unplug the power cord, press the ON button, then confirm that the ON lamp is off. Unplugging the power cord while the ON lamp is lit or flashing may cause drying or clogging of the print head and print ...

LCD and Operation Panel The Copy standby screen appears when the printer is turned on. When the COPY button, SCAN button, or Setup button is pressed, the display switches to copy mode, scan mode, or setup menu screen. Copy mode Scan mode Setup When the MENU button is pressed in the Copy standby scre...

Network Status Indication Wi-Fi setting and the network status indicate by the icon. If the icon appears on the LCD when the COPY button, SCAN button, or Setup button is pressed, it indicates that Wi-Fi is enabled and the printer is connected to the wireless router. Depending on the signal state, th...

Entering Numbers, Letters, and Symbols The buttons on the operation panel allow you to enter (or change) characters, numbers, or symbols whensetting up the network or making other settings. Switching the Input Mode The current input mode appears at the upper right corner of the LCD. Pressing the Set...

Changing Settings Changing Printer Settings from Your Computer (Windows) Changing Printer Settings from Your Computer (macOS) Changing Settings from Operation Panel 155

Changing Printer Settings from Your Computer (macOS) Managing the Printer Power Changing the Printer Operation Mode 156

Managing the Printer Power Printer power supply is operated from Remote UI. Energy saving settings Energy saving settings allow you to set Auto power off and Auto power on. Auto power off is the function wherein the printer automatically turns itself off, when data is not sent or theprinter remains ...

Changing the Printer Operation Mode If necessary, switch between various modes of printer operation. 1. Check whether the printer is on and select Printer settings from Remote UI 2. If necessary, complete the following settings: Print settings - Prevent paper abrasion The printer can increase the ga...

Changing Settings from Operation Panel Changing Settings from Operation Panel Setting Items on Operation Panel Print settings LAN settings PictBridge settings Smartphone print Other dev. settings Language selection Firmware update Reset setting Feed settings Ink level monitor ECO settings Quiet sett...

Changing Settings from Operation Panel This section describes the procedure to change the settings in the Device settings screen, taking the steps to specify Prevent abrasion as an example. Note • The (asterisk) on the LCD indicates the current setting. 1. Check that printer is turned on. 2. Press t...

Setting Items on Operation Panel Items for Printer Other dev. settingsLanguage selectionECO settingsQuiet setting Items for Paper/Printing Print settings PictBridge settingsSmartphone print Feed settings Items for Maintenance/Management LAN settingsFirmware updateReset settingInk level monitorSystem...

LAN settings Select this menu from Device settings in Setup menu . Wi-FiWireless DirectPrint LAN details Wi-Fi • Wi-Fi enab./disable Enables or disables Wi-Fi. • Wi-Fi setup Selects the setup method for Wi-Fi connection. Note • You can also enter this setting menu by selecting Wi-Fi setup from the S...

Wireless Direct • Switch WL Direct Enables/disables Wireless Direct. • Change name (SSID) Changes the identifier (SSID/the printer's name displayed on a Wi-Fi Direct compatible device) forWireless Direct. • Change password Changes the password for Wireless Direct. • Confirm request Set whether the p...

• IPsec settings Selecting Enable allows you to specify the IPsec settings. 166

Language selection Changes the language for LCD messages and menus. Japanese / English / German / French / Italian / Spanish / Portuguese / Dutch / Danish / Norwegian /Swedish / Finnish / Russian / Ukrainian / Polish / Czech / Slovene / Hungarian / Slovak / Croatian /Romanian / Bulgarian / Turkish /...

Firmware update Select this menu from Device settings in Setup menu . You can update the firmware of the printer, check the firmware version, or perform settings of a notificationscreen, a DNS server and a proxy server. Important • When you use this function, make sure the printer is connected to th...

Reset setting Select this menu from Device settings in Setup menu . You can set the settings back to the default. • Web service setup Returns the Web service settings back to the default. • LAN settings Returns the LAN settings back to the default. • Setting data Sets the settings such as the paper ...

Feed settings Select this menu from Setup menu . By registering the paper size and the media type loaded on the rear tray, you can prevent the printer frommisprinting by displaying the message before printing starts when the loaded paper differs from the printsettings. For details: Paper Settings • ...

ECO settings This setting allows you to turn on/off the printer automatically to save electricity. Turning off Printer AutomaticallyTurning on Printer Automatically Turning off Printer Automatically You can enable the printer to turn off automatically when no operation is made or no printing data is...

Quiet setting Enables this function on the printer if you want to reduce the operating noise, such as when printing at night. Follow the procedure below to perform setting. 1. Check that printer is turned on. 2. Press the Setup button. The Setup menu screen is displayed. 3. Select Quiet mode and the...

System information Select this menu from Setup menu . • Current version Displays the current firmware version. • Printer name Displays the printer name currently specified. • Serial number Displays the printer serial number. • Printed sheet count Displays the printed sheet count in increments of 50 ...

Specifications General Specifications Interface USB Port: Hi-Speed USB * Network Port: Wi-Fi: IEEE802.11n / IEEE802.11g / IEEE802.11b * A computer that complies with Hi-Speed USB standard is required. Since theHi-Speed USB interface is fully upwardly compatible with USB 1.1, it can beused at USB 1.1...

Scan Specifications Scanner driver Windows: TWAIN 1.9 Specification, WIA Maximum scanning size A4/Letter, 8.5 x 11.7 in. (216 x 297 mm) Optical resolution (horizontal xvertical) 600 x 1200 dpi * * Optical Resolution represents the maximum sampling rate based on ISO14473. Gradation (Input / Output) G...

Amount of hard disk space re-quired for installing the driver 1.5 GB or more The necessary amount of hard disk space may be changed without notice. macOS Operating System macOS 10.12.6 - macOS 10.15 Other Supported OS iOS, iPadOS, Android, Chrome OS Some functions may not be available with the suppo...

Information about Paper Supported Media Types Paper Load Limit Unsupported Media Types Handling Paper Print Area 179

Supported Media Types For best results, choose paper designed for how you are printing. A variety of paper for documents as wellas photos or illustrations is available from Canon. Use genuine Canon paper to print important photos, whenpossible. Media TypesPage SizesPaper Weight Media Types Genuine C...

• Dark Fabric Iron-on Transfers <DF-101> • Double sided Matte Paper <MP-101D> Paper other than genuine Canon paper • Plain Paper (including recycled paper) • Envelopes • Greeting Card • Card Stock Paper Load Limit Paper Settings on the Printer Driver and the Printer (Media Type) (Windows...

• L(89x127mm) • 2L(127x178mm) • Square 3.5" • Square 5" • Hagaki • Hagaki 2 • Envelope Com 10 • Envelope DL • Nagagata 3 • Nagagata 4 • Yougata 4 • Yougata 6 • Envelope C5 • Envelope Monarch • Card 2.17"x3.58" Special sizes • Minimum size: 2.17 x 3.50 in. (55.0 x 89.0 mm) • Maximum s...

Paper Load Limit This section shows the paper load limits of the rear tray and the paper output tray. Paper Load Limits of Rear TrayPaper Load Limit of Paper Output Tray Note • Page sizes and media types differ depending on the country or region where the paper is sold. For details on page sizes and...

Double sided Matte Paper <MP-101D> Paper other than Genuine Canon Paper Common Name Rear Tray Plain Paper (including recycled paper) *1 Approx. 100 sheets (Legal, B-Oficio, M-Oficio, Fools-cap: 10 sheets) Envelopes 10 envelopes Greeting Card 1 sheet Card Stock 1 sheet *1 Normal feeding at maxi...

Handling Paper • Be careful not to rub or scratch the surfaces of any types of paper when handling. • Hold the paper as closely as possible to its edges and try not to touch the printing surface. The print quality may be degraded if the printing surface is smudged with sweat or oil that comes from y...

Economy Mode By setting Print quality to Economy , the consumption of black ink can be reduced. More printing is available compared with when Print quality is set to Standard . For color printing or color copying, the consumption of black ink can be reduced, though the consumption ofcolor ink is the...

Printing Printing from Computer Printing from Smartphone/Tablet Printing Using Operation Panel Printing from Digital Camera Using PIXMA/MAXIFY Cloud Link Paper Settings 188

Printing from Computer Printing from Application Software (Windows Printer Driver) Printing from Application Software (macOS AirPrint) Printing Using Canon Application Software Printing from Chrome OS 189

Printing from Application Software (macOS AirPrint) Printing Basic Perform Borderless Printing Printing on Postcards Adding Printer How to Open Printer Settings Screen Displaying the Printing Status Screen Deleting the Undesired Print Job Removing Printer That Is No Longer Required from List of Prin...

Printing This printer is compatible with the macOS standard printing system (AirPrint).You can start printing right away after connecting this printer to your Mac without installing any specialsoftware. Checking Your Environment First, check your environment. • AirPrint Operation Environment Mac run...

Note • Click Show Details to switch the setup window to the detailed display. 6. Check print settings Set items such as Paper Size to the appropriate size, as well as Media Type from Media & Quality of the pop-up menu. Important • An error may occur if the paper size set in the print dialog is d...

Note • Use the Print dialog to set general print settings such as the layout and the print sequence. For information about print settings, refer to macOS help. 7. Click Print The printer prints according to the specified settings. Important • If you are performing large-format printing, make sure th...

Perform Borderless Printing The borderless printing function allows you to print data without any margin by enlarging the data so that itextends slightly off the paper. In standard printing, margins are created around the document area.However, in borderless printing function, these margins are not ...

Important • Borderless printing only supports specific paper sizes. Make sure to select a paper size with the wording "Borderless" from the Paper Size . • Print quality may deteriorate or the sheet may be stained at the top and bottom depending on the type of paper used. • When the ratio of ...

Printing on Postcards This section describes the procedure for printing on postcards. 1. Load postcards in printer 2. Select paper size and paper type from the printer Register Hagaki for paper size from the printer operation panel. Also, register IJ Hagaki , Hagaki K , or Hagaki for paper type, acc...

Adding Printer Procedure for adding printer to your Mac is explained. To re-add a printer that was deleted, open System Preferences -> Printers & Scanners , click + next to the printer list, and then perform the procedure described below. If your printer is connected via USB, and you connect ...

How to Open Printer Settings Screen The settings screen of the printer can be displayed from your application software. Opening the Page Setup Dialog Use this procedure to set the page (paper) settings before printing. 1. Select Page Setup... from the File menu of the application software The Page S...

Displaying the Printing Status Screen Check the print progress according to the following procedure: 1. Launch the printing status screen • If the print data has been sent to the printer The printing status screen opens automatically. To display the printing status screen, click the (the printer ico...

Deleting the Undesired Print Job If the printer does not start printing, canceled or failed print job data may be remaining.Delete unnecessary print jobs from the print status check screen. 1. Open System Preferences , and select Printers & Scanners 2. Select your model, and then click Open Prin...

Removing Printer That Is No Longer Required from List ofPrinters The printer that is no longer in use can be removed from the list of printers.Before removing the printer, remove the cable connecting the printer and PC. You cannot remove the printer if not logged in as the administrator. For informa...

Printing Using Canon Application Software Easy-PhotoPrint Editor Guide 202

Printing from Smartphone/Tablet Printing from iPhone/iPad/iPod touch (iOS) Printing from Smartphone/Tablet (Android) 203

Paper Settings By registering the paper size and the media type loaded on the rear tray, you can prevent the printer frommisprinting by displaying the message before printing starts when the paper size or the media type of theloaded paper differs from the print settings. Note • The default display s...

When the paper settings for printing/copying are different from thepaper information registered to the printer: Ex: • Paper settings for printing/copying: A5 • Paper information registered to the printer: A4 When you start printing or copying, a message is displayed. Pressing the OK button displays ...

Select when you change the paper settings specified for printing/copying. Change the paper settingsand try printing/copying again. Default Setting for Displaying the Message which Prevents Misprinting • When you print/copy using the operation panel of the printer or when you print fromsmartphone/tab...

Copying Making Copies Basics Reducing/Enlarging Copies Special Copy Menu Copying Using Smartphone or Tablet 207

Making Copies This section describes the basic procedure to perform standard copying. 1. Check that printer is turned on. 2. Load paper. 3. Press the COPY button. The Copy standby screen is displayed. 4. Load original on platen. 5. Confirm the page size (A) and magnification (B). Note • To change or...

Scanning Scanning from Computer (Windows) Scanning from Computer (macOS) Scanning from Operation Panel 212

Scanning from Computer (macOS) Scanning According to Item Type or Purpose (IJ Scan Utility Lite) IJ Scan Utility Lite Features Scanning Easily (Auto Scan) Basics Scanning Documents and Photos Scanning Tips Positioning Originals (Scanning from Computer) Important • Available functions and settings va...

IJ Scan Utility Lite Features Use IJ Scan Utility Lite to scan and save documents, photos, or other items at one time by simply clickingthe corresponding icon. Important • The displayed items and available functions vary depending on your scanner or printer. Multiple Scanning Modes Auto allows for o...

Note • To set the applications to integrate with, see Settings Dialog. 216

Scanning Easily (Auto Scan) Auto Scan allows for automatic detection of the type of the item placed on the platen or ADF (AutoDocument Feeder). Important • This function is not supported depending on your model. • The following types of items may not be scanned correctly. In that case, adjust the cr...

Scanning Documents and Photos Scan items placed on the platen with settings suitable for documents or photos. Save documents in formats such as PDF and JPEG, and photos in formats such as JPEG and TIFF. 1. Place the item on the platen. Positioning Originals (Scanning from Computer) 2. Start IJ Scan ...

Positioning Originals (Scanning from Computer) This section describes how to load originals on the platen or ADF (Auto Document Feeder) for scanning. Ifitems are not placed correctly they may not be scanned correctly. Important • Be sure to observe the following when loading the original on the plat...

1. Make sure any original has been removed from platen. 2. Open document tray (A). 3. Slide the document guide (B) all the way out. 4. Load document with side to scan facing up in document tray. Insert the document until it stops. 5. Adjust document guide to match width of document. Do not slide the...

Note • When scanning duplex documents, place the front sides facing up. They will not be scanned correctly if placed the other way around. Placing Items (When Using Stand) 1. Place item on platen. 1. Open the document cover. 2. Place the item with the side to scan facing the platen, and then align i...

2. Gently close document cover. While scanning, hold the document cover gently with your hand to keep it closed. Important • Keep these points in mind when using the scanner in the upright position. Do not subject the scanner to vibration during operation. The correct image results may not be obtain...

Network Cannot Find Printer on NetworkCannot Find Printer while Using Wi-FiNetwork Key (Password) Unknown Cannot Print or Connect For other questions about network, click here . Print Printer Does Not PrintPrintouts Are Blank/Blurry or Fuzzy/Inaccurate or Bleeding Colors/Streaks or LinesPrintout Res...

Scanning Problems (macOS) Scan Results Are Unsatisfactory (Windows)Scan Results Are Unsatisfactory (macOS) Cannot Print/Scan from Smartphone/Tablet Cannot Set Correctly (Network) Cannot Find Printer During SetupCannot Find Printer while Using Wi-FiPrinter Suddenly Stopped Working for Some ReasonNetw...

Network Settings and Common Problems Here are frequently asked questions on network. Select a connection method you are using, or you want touse. Wireless LAN Wireless Direct Wireless LAN Cannot Find Printer Cannot Find Printer while Using Wi-FiCannot Find Printer During SetupCannot Proceed beyond P...

Printing/Scanning from Smartphone/Tablet Connecting Printer and Wireless Router Using Easy WL connectCannot Connect Smartphone/Tablet to Wireless RouterChecking Wireless Router Network Name (SSID) for Smartphone/TabletSetting Up Using Smartphone/Tablet Cannot Print/Scan from Smartphone/Tablet Downlo...

Network Communication Problems Cannot Find Printer on Network Network Connection Problems Other Network Problems 230

Cannot Find Printer on Network Cannot Find Printer During Setup While using printer: Cannot Find Printer while Using Wi-Fi 231

Cannot Find Printer During Setup If you cannot find the printer on network during setup, check the following. When you complete all the checking, try to set up from the beginning. Items to check for Wi-Fi: When connecting the printer to Wi-Fi, check/respond to all the items in [Step 1], and try to s...

It may take a while for the network device to become ready for use once they are turned on. Proceed once the network devices such as router are ready for use. 2. Check if the printer is turned on If printer is not turned on, turn on the power. If the printer is on, turn them off and on again. Procee...

Cannot Proceed beyond Printer Connection Screen (Cannot FindPrinter Connected via USB) If you cannot proceed beyond the Printer Connection screen, check the following. Check1 Make sure USB cable is securely plugged in to printer and computer. Connect the printer and the computer using a USB cable as...

Cannot Find Printer while Using Wi-Fi First, make sure printer is turned on. Next, make sure that you can view any web page on the Internet withyour computer. After confirming the two, use the IJ Network Device Setup Utility to diagnose and repairnetwork status. Select the link below to download IJ ...

Printing Network Settings Check4 Make sure the printer is not placed too far away from the wireless router. If the distance between the printer and wireless router is too far, wireless communication becomes poor. Placethe printer and wireless router close to each other. Check5 Make sure wireless sig...

Network Connection Problems Printer Suddenly Stopped Working for Some Reason Network Key (Password) Unknown Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings 239

Printer Suddenly Stopped Working for Some Reason First, make sure printer is turned on. Next, make sure that you can view any web page on the Internet withyour computer. After confirming the two, use the IJ Network Device Setup Utility to diagnose and repairnetwork status. Select the link below to d...

Check2 Is the printer connected to the wireless router? Use the icon on the LCD when COPY button, SCAN button, or Setup button is pressed to check the connection status between the printer and wireless router. If the icon is not displayed, Wi-Fi is disabled. Turn on wireless communication on the pri...

If it is not, change the channel set on the wireless router. Check8 Make sure security software's firewall is off. If your security software's firewall is on, a message may appear warning you that Canon software is attemptingto access the network. If this warning message appears, set security softwa...

To check the password specified for the printer, display it using the operation panel of the printer or print outthe network setting information of the printer. • Display on the LCD. LAN settings • Print the network settings. Printing Network Settings Check5 Make sure the printer is not placed too f...

Network Key (Password) Unknown Use the IJ Network Device Setup Utility to diagnose and repair network status. Select the link below to download IJ Network Device Setup Utility and install it. Checking Printer Connection Status Using IJ Network Device Setup Utility See below for starting up IJ Networ...

Either TKIP (basic encryption) or AES (secure encryption) is selected automatically as the dynamicencryption method. For details, see If WPA/WPA2 Details Screen Appears. Note • This printer supports WPA/WPA2-PSK (WPA/WPA2-Personal) and WPA2-PSK (WPA2- Personal). • Using WEP The length or format of t...

Printer Cannot Be Used After Replacing Wireless Router orChanged Router Settings When you replace a wireless router, redo the network setup for the printer according to the replaced one. Click here and perform setup. Note • IJ Network Device Setup Utility allows you to diagnose and repair the networ...

Check3 If using WPA/WPA2 key or a password, make sure encryption key for computer, network device, and printer matches key set for wireless router. The length or format of the Wi-Fi password and authentication method must be identical among the wirelessrouter, the printer, and your computer. For det...

Other Network Problems Checking Network Information Restoring to Factory Defaults 248

Checking Network Information Checking Printer IP Address or MAC AddressChecking Computer IP Address or MAC AddressChecking Communication Between the Computer, the Printer, and the Wireless RouterChecking Network Setting Information Checking Printer IP Address or MAC Address To check the printer's IP...

Checking Communication Between the Computer, the Printer, and the Wireless Router Perform a ping test to check if communication is taking place. • For Windows: 1. Select Command Prompt from Start . 2. Type the ping command and press Enter . The ping command is as follows: ping XXX.XXX.XXX.XXX "X...

If "100% packet loss" appears, communication is not taking place. Otherwise, computer iscommunicating with target device. Checking Network Setting Information To check the printer's network settings information, print out the network settings information. Printing Network Settings 251

Restoring to Factory Defaults Important • Initialization erases all network settings on the printer, making printing or scanning operation from a computer over a network impossible. To use the printer over a network again after restoring it to thefactory defaults, click here and redo setup. Initiali...

Problems while Printing/Scanning from Smartphone/Tablet Cannot Print/Scan from Smartphone/Tablet 253

Cannot Print/Scan from Smartphone/Tablet If you cannot print/scan from your smartphone/tablet, it is possible that your smartphone/tablet cannotcommunicate with the printer. Check the cause of your problem according to the connection method. Cannot Communicate with Printer over Wireless LANCannot Co...

Printing Network Settings Note • If you have a computer, IJ Network Device Setup Utility allows you to diagnose and repair the network status. Select the link below to download IJ Network Device Setup Utility and install it. Checking Printer Connection Status Using IJ Network Device Setup Utility Se...

If your smartphone/tablet cannot communicate with the printer in the Wireless Direct, check the following. Check1 Check the power status of printer and other devices (smartphone or tablet). Turn on the printer or devices. If the power is already turned on, cycle the power switch. Check2 Is Wireless ...

Printing Problems Printer Does Not Print Ink Does Not Come Out Ink Runs Out Fast Printer Does Not Pick up or Feed the Paper/"No Paper" Error Printout Results Are Unsatisfactory 257

Printer Does Not Print Check1 Make sure printer is turned on. If not, make sure the printer is securely plugged in and press ON button to turn on. The ON lamp flashes while the printer is initializing. Wait until the ON lamp stops flashing and remains lit. Note • If you are printing large data such ...

To change the message view setting when printing or copying using the printer's operation panel: Feed settings To change the message view setting when printing using the printer driver: Changing the Printer Operation Mode (Windows) Changing the Printer Operation Mode (macOS) Check4 If printing from ...

Ink Does Not Come Out Check1 Make sure joint button is not lifted up. Push the print head locking cover (A) to make sure the print head is installed properly. Next, push the joint buttons (B) firmly to the end. Important • Make sure that the orange label and the protective tape have been removed, wh...

Check2 Check the remaining ink level. Checking Ink Level Check3 Are the print head nozzles clogged? Print the nozzle check pattern and make sure that the ink is coming out normally. For details on printing the nozzle check pattern, print head cleaning, and print head deep cleaning, see If Printing I...

Step5 Clean the print head deeply again. After cleaning the print head deeply again, print the nozzle check pattern and check the result. If it still does not improve, go to the next step. Step6 Perform ink flush. After performing ink flush, print the nozzle check pattern and check the result. Ink f...

Ink Runs Out Fast After you refill the ink tank, the printer takes in ink from the ink tank and ink flows into the printer. Ink may seem to run out fast due to this procedure. 263

Printer Does Not Pick up or Feed the Paper/"No Paper" Error Check1 Make sure paper is loaded. Loading Paper Check2 When loading paper, consider the following. • When loading two or more sheets of paper, align the edges of the sheets before loading the paper. • When loading two or more sheets...

3. Fold one A4 sheet in half and insert it horizontally into the rear tray. Insert the paper so that your hand does not directly touch the part in the center of the rear tray whenremoving the foreign object. 4. Remove foreign object by hand with paper inserted. Put your hand between the paper you in...

5. Remove the folded paper inserted in step 3. 6. Close the feed slot cover slowly. Important • Do not tilt the printer or do not it upside down. Doing so may cause the ink to leak. Check7 Clean paper feed roller. Cleaning Paper Feed Rollers If the measures above do not solve the problem, contact yo...

Printout Results Are Unsatisfactory If the print results are unsatisfactory due to white streaks, misaligned/distorted lines, or uneven colors, checkthe paper and print quality settings first. Check1 Do page size and media type settings match size and type of loaded paper? If these settings do not m...

White Streaks Appear Check1 Make sure joint button is not lifted up. Push the print head locking cover (A) to make sure the print head is installed properly. Next, push the joint buttons (B) firmly to the end. 270

Important • Make sure that the orange label and the protective tape have been removed, when installing the print head. • Do not open the print head locking cover (A) carelessly. The ink may leak out. Check Installation of Print Head Check2 Check paper and print quality settings. Printout Results Are...

• From the computer ◦ For Windows: Clean the print head deeply ◦ For macOS: Clean the print head deeply If it does not improve, turn off the printer, wait for more than 24 hours, and go to the next step. Step5 Clean the print head deeply again. After cleaning the print head deeply again, print the n...

• When copying, see also the sections below: Check6 Is platen glass dirty? Clean the platen glass. Cleaning Platen and Document Cover Check7 Make sure original is properly loaded on platen. When you load the original on the platen, load it with the side to be copied facing down. Loading Originals Ch...

Colors Are Unclear Check1 Make sure joint button is not lifted up. Push the print head locking cover (A) to make sure the print head is installed properly. Next, push the joint buttons (B) firmly to the end. Important • Make sure that the orange label and the protective tape have been removed, when ...

Lines Are Misaligned/Distorted Check1 Check paper and print quality settings. Printout Results Are Unsatisfactory Check2 Perform print head alignment. If printed lines are misaligned/distorted or print results are otherwise unsatisfactory, adjust the print headposition. Aligning the Print Head Note ...

Paper Is Smudged / Printed Surface Is Scratched Paper Is Smudged Smudged Edges Smudged Surface Printed Surface Is Scratched Check1 Check paper and print quality settings. Printout Results Are Unsatisfactory Check2 Check paper type. Make sure you are using the right paper for what you are printing. S...

1. Roll up paper in opposite direction to paper curl as shown below. 2. Check that paper is now flat. We recommend printing curl-corrected paper one sheet at a time. Note • Depending on paper type, the paper may smudge or may not feed properly even if it is not curled inward. Follow the instructions...

2. Open Canon IJ Printer Assistant Tool. Opening the Maintenance Tool (Canon IJ Printer Assistant Tool) 3. Select Custom Settings . 4. Select Prevents paper abrasion check box and select OK . 5. Check message and select OK . • From computer (macOS): Adjust the setting to prevent paper abrasion from ...

• For Windows: 1. Check that printer is turned on. 2. Open Canon IJ Printer Assistant Tool. Opening the Maintenance Tool (Canon IJ Printer Assistant Tool) 3. Select Custom Settings . 4. Drag Ink Drying Wait Time slide bar to set the wait time and select OK . 5. Check message and select OK . • For ma...

Vertical Line Next to Image Check Is loaded paper size correct? If the loaded paper is larger than the size you specified, vertical lines (A) may appear in the left margin or theboth margin. Set the paper size to match the loaded paper. Printout Results Are Unsatisfactory Note • The direction or pat...

Scanning Problems Scanner Does Not Work Scanner Driver Does Not Start 284

Scanner Does Not Work Check 1 Check that your scanner or printer is turned on. Check 2 With network connection, check the connection status and reconnect as needed. Check 3 With USB connection, connect the USB cable to a different USB port on the computer. Check 4 If the USB cable is connected to a ...

Scanner Driver Does Not Start Check 1 Make sure the application software supports AirPrint. Check 2 Select your scanner or printer on the application's menu. Note • The operation may differ depending on the application. Check 3 Scan and save images with IJ Scan Utility Lite and open the files in you...

Mechanical Problems Printer Does Not Turn On Printer Turns Off Unexpectedly or Repeatedly USB Connection Problems Cannot Communicate with Printer via USB Wrong Language Appears in LCD 287

Printer Does Not Turn On Check1 Press ON button. Power Supply Check2 Make sure power plug is securely connected to printer, and then turn on again. Check3 Unplug printer, leave it for at least 2 minutes, and then plug it back in and turn on again. If this does not solve the problem, contact your nea...

Printer Turns Off Unexpectedly or Repeatedly Check If printer is set to turn off automatically after a certain time, disable this setting. If you have set the printer to turn off automatically after a specified time, the power will shut off by itself once thattime has elapsed. • To disable the setti...

USB Connection Problems Make sure of the checking item below when you find one of the followings. • Printing or scanning is slow.• Hi-Speed USB connection does not work.• A message such as " This device can perform faster " appears. (Windows) Note • If your system environment does not suppor...

Cannot Communicate with Printer via USB Check1 Make sure printer is turned on. Check2 Connect USB cable properly. As the illustration below, the USB port is at the back of the printer. Important • Check the orientation of the "Type-B" connector and connect to the printer. For details, refer ...

Wrong Language Appears in LCD Follow the instructions below to select your language. 1. Press Setup button and wait a little. 2. Press button 1 times and press OK button. 3. Press button 5 times and press OK button. 4. Use button to select language for LCD and press OK button. The desired language a...

Installation and Download Problems Failed to MP Drivers Installation (Windows) Updating MP Drivers in Network Environment (Windows) 294

Failed to MP Drivers Installation (Windows) If the MP Drivers were not installed correctly, make sure that all Windows Updates have been applied. If all Windows Updates have not been applied, apply all Windows Updates . After confirming Windows Update , perform the following operations to install th...

Updating MP Drivers in Network Environment (Windows) Download the latest MP Drivers in advance. Download the latest MP Drivers for your model on the download page of the Canon website. After the download is completed, overwrite and install the new version of the MP Drivers according to thespecified ...

Errors and Messages Four-Digit Alphanumeric Characters Appear on LCD When Error Occurred Message (Support Code) Appears 297

Four-Digit Alphanumeric Characters Appear on LCD A message appears on the printer's LCD or your computer screen. Some errors may display four-digit alphanumeric characters along with the error message. The charactersrepresent a "support code" (error number). For details on each support code,...

When Error Occurred If an error occurs in printing, for example, if the paper runs out or jams, a troubleshooting message appearsautomatically. For some errors, a support code (error number) is also displayed. Take the appropriate action described in the message. When a Support Code and a Message ar...

Message (Support Code) Appears This section describes some of the messages that may appear. Note • A support code (error number) is displayed for some errors. For details on errors that have support code, see List of Support Code for Error . If a message appears on the printer's LCD, see below. Mess...

Check3 Make sure MP Drivers are installed correctly. Uninstall the MP Drivers following the procedure described in Deleting the Unnecessary MP Drivers and clickhere to reinstall them. Check4 When printer is connected to your computer with a USB cable, check device status from your computer. Follow t...

List of Support Code for Error Support code appears on the printer's LCD and your computer screen when errors occur. A "support code" is an error number, and appears along with an error message. When an error occurs, check the support code and take the appropriate action in response. Support...

6936 6937 6938 6940 6941 6942 6943 6944 6945 6946 6D01 • 7000 to 7ZZZ 7500 7600 7700 7800 • A000 to ZZZZ B20B Note • For information on how to deal with paper jams, see What to Do When Paper Is Jammed . 303

What to Do When Paper Is Jammed If paper jams, remove it following the appropriate procedure as shown below. • If you can see the jammed paper at the paper output slot or the rear tray: 1300 • If the paper tears and you cannot remove it from the paper output slot or if the paper is jammed inside the...

1300 Cause Paper is jammed when feeding paper from rear tray. What to Do Remove the jammed paper following the instructions below. 1. Slowly pull out paper, either from paper output slot or from rear tray, whichever is easier. Hold the paper with both hands, and pull it out slowly so as not to tear ...

Paper Is Jammed inside Printer If the jammed paper tears and you cannot remove the paper either from the paper output slot or the feedslot, or if the jammed paper remains inside the printer, remove the paper following the instructions below. Note • If paper becomes jammed during printing and you nee...

Pull out the paper at an angle of about 45 degrees. 6. Make sure all jammed paper is removed. If the paper tears when you pull out it, a bit of paper may remain in the printer. Check the following andremove any remaining paper. • Any paper left under the print head holder?• Any small bits of paper l...

Note • To cancel printing, press the printer's Stop button. No Paper during Printer Setup Load one or more sheets of A4 or Letter size plain paper in the rear tray. Note • After loading the paper, align the paper guides of the rear tray with both edges of the paper. Press the printer's OK button to ...

1070 Cause Paper cannot be fed because the paper feed rollers are dirty. What to Do Press the printer's Stop button to cancel printing, and then perform the paper feed roller cleaning. • From Windows: Cleaning the Paper Feed Rollers • From the printer's operation panel: Cleaning Paper Feed Rollers 3...

1200 Cause Scanning unit / cover is open. What to Do Close the scanning unit / cover and wait for a while. Do not forget to close it, such as after refilling ink tanks. 314

1496 Cause The maintenance cartridge cannot be recognized. The maintenance cartridge may not be installed properly or may not be compatible with this printer. What to Do Turn off the printer, remove the maintenance cartridge, and then reinstall it correctly. Refer to Replacing Maintenance Cartridge ...

1723 Cause The maintenance cartridge is not installed. What to Do Turn off the printer and then install the maintenance cartridge. Refer to Replacing Maintenance Cartridge for details on installing the maintenance cartridge. 318

1724 Cause The currently installed maintenance cartridge cannot be used. This printer cannot use maintenance cartridges that have been installed in other printers. What to Do Turn off the printer and then replace with a new maintenance cartridge. Replacing Maintenance Cartridge 319

1726 Cause The maintenance cartridge is full. What to Do Turn off the printer and then replace the maintenance cartridge. Replacing Maintenance Cartridge Note • The condition of the maintenance cartridge when this error is displayed will depend on where and how the printer is used. When this message...

1727 Cause The maintenance cartridge is almost full. What to Do The printer will not be able to print with a full maintenance cartridge. Press the printer's OK button to cancel the error and then prepare a new maintenance cartridge. For details on the maintenance cartridge, see Replacing Maintenance...

2114 Cause Paper settings specified when printing/copying do not match the paper information for the rear trayregistered on the printer. Note • For the appropriate combination of the paper settings specified on the printer driver and the paper information registered on the printer, refer to the foll...

For example, when the paper size specified when printing is A5 and the paper information for the reartray is registered as A4, select this option to print on an A4 paper loaded in the rear tray with the A5setting. Replace the paper Select this option to print/copy after changing the paper in the rea...

2200 Cause An internal part will need replacing soon. What to Do Press the printer's OK button to cancel the error. Contact your nearest Canon service center to request a repair as soon as possible. You cannot replace the internal parts of the printer yourself. Important • Do not tilt the printer wh...

2900 Cause Scanning print head alignment sheet failed. What to Do Press the printer's OK button to cancel the error and take the corresponding actions below. • Make sure the print head alignment sheet is set in the correct position and orientation on the platen.• Make sure the platen and the print h...

2901 Cause Print head alignment pattern has been printed and printer is waiting to scan sheet. What to Do Scan the printed alignment pattern. 1. Load print head alignment sheet on platen. Place the printed side down and align the mark in the upper left corner of the sheet with the alignment mark . 2...

3252 Cause The maintenance cartridge is almost full. What to Do The printer will not be able to print with a full maintenance cartridge. Press the printer's OK button to clear the error message. 329

4103 Cause Cannot perform printing with current print settings. What to Do Press the printer's Stop button to cancel printing. Change the print settings specified when printing and retry printing. 330

5011 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may...

5100 Cause Printer error has occurred. What to Do If you are printing, press the printer's Stop button to cancel printing, then turn off the printer. Check the following: • Make sure print head holder motion is not impeded by protective material and tape for securing the print head holder, jammed pa...

5200 Cause Printer error has occurred. What to Do Important • Perform all of the following steps in order. Changing the order or omitting steps may cause other problems. 1. Check the remaining ink level, and then refill the ink tanks if necessary. 2. Turn off printer and unplug it. 3. Plug in printe...