Page 2 - REVISION 0
PIXMA MP760 SERVICE MANUAL REVISION 0 PIXMA MP760 H12-4602 120V USA PIXMA MP760 H12-4603 230V EMB PIXMA MP760 H12-4604 230V GB PIXMA MP760 H12-4605 230V EUM PIXMA MP760 H12-4606 120V CND PIXMA MP760 H12-4608 230V AUS PIXMA MP760 H12-4609 230V AE HY8-13A4-000 COPYRIGHT 2004 CANON INC. CANON PIXMA MP7...
Page 3 - Scope; Revision; Copyright © 2004 by Canon Inc.
Scope This manual has been issued by Canon Inc., to provide the service technicians of this product with the information necessary for qualified persons to learn technical theory, installation, maintenance, and repair of products. The manual covers information applicable in all regions where the pro...
Page 4 - Part 2: Technical Reference
I. MANUAL OUTLINE This manual consists of the following three parts to provide information necessary to service the PIXMA MP760: Part 1: Maintenance Information on maintenance and troubleshooting of the PIXMA MP760 Part 2: Technical Reference New technology and technical information such as FAQ's (F...
Page 5 - II. TABLE OF CONTENTS; Consumables by Service Engineer
II. TABLE OF CONTENTS Part 1: MAINTENANCE 1 - 1 1. MAINTENANCE 1 – 1 1-1. Adjustment, Periodic Maintenance, Periodic Replacement Parts, and Replacement Consumables by Service Engineer 1 - 3 1-2. Customer Maintenance 1 - 3 1-3. Product Life 1 - 4 1-4. Special Tools 1 - 5 1-5. Serial Number Location 1...
Page 6 - Part 2: TECHNICAL REFERENCE
1 - 67 3-8-1 EEPROM information print 1 - 69 4. Cleaning Your Machine 1 - 69 4-1 Caution 1 - 69 4-2 Cleaning the Exterior 1 - 69 4-3 Cleaning the Scan area 1 - 70 4-4 Cleaning the Interior 1 - 70 4-5 Cleaning the Paper Feed Rollor 1 - 71 4-6 Cleaning the Bottom Plate 1 - 72 5. Transportation Part 2:...
Page 7 - Part 1; Maintenance
Page 8 - Replacement Consumables by Service Engineer; Adjustment
1 - 1 1. MAINTENANCE 1-1 Adjustment, Periodic Maintenance, Periodic Replacement Parts, and Replacement Consumables by Service Engineer (1) Adjustment Adjustment Timing Purpose Tool Approx time ALL CLEAR (EEPROM initialization) *1 At SPCNT BOARD ASS’Y replacement To initialize settings other than the...
Page 10 - -2 Customer Maintenance
1 - 3 (3) Periodic replacement parts Adjustment Timing Purpose Tool Approx. time None (4) Replacement consumables Adjustment Timing Purpose Tool Approx. time None 1-2 Customer Maintenance Adjustment Timing Purpose Tool Approx. time Print head alignment At print head replacement. To ensure accurate d...
Page 13 - User error messages; -1 User’s error messege; Home position error
1 - 6 2. LIST OF ERROR DISPLAY / INDICATION User error messages Look for the applicable error message and execute the appropriate countermeasures. Error Codes As for the causes and countermeasures, only the error codes that are newly incorporated in the unit remedies unique to the product are includ...
Page 14 - “Error Turn the machine off and on”
1 - 7 Note: This error message means the same as service error codes ##338 and ##340. When this error occurs in this model, it is not treated as a service error, but as a user error, and the error message is displayed. “Scanning Unit (Printer Cover) is open.” Cause: You opened the scanning unit (pri...
Page 15 - “There is no images in memory card”
1 - 8 “Error during scanning memory card. Pull the card and turn the machine off and on.” Cause: Data in the memory card cannot be accessed. Solution: Check the data in the memory card from a digital camera. Check the connection between the multi-card board and the SPCNT board. Replace the Multi Car...
Page 16 - New Error Codes and Recovery Methods
1 - 9 2-2 New Error Codes and Recovery Methods Those error codes that have been added starting with the product and those error codes for which remedies unique to the product are offered are shown together with causes and remedies, where applicable. ##341 Maintenance jet waste ink capacity full Solu...
Page 17 - Replace the SPCNT board.
1 - 10 ##355 Lit-up motor for CD-R print malfunctioned Cause: In performing a CD-R print, the motor to lift up the carriage shaft is malfunctioned. Solution:(1) Turn off and then on the power. (2) Check the connection from the SHEET FEED unit to the SPCNT board ass’y (JPM1). (3) Replace the SHEET FE...
Page 18 - -4 Troubleshooting by symptom; The unit does not power on.
1 - 11 ##362 Motor driver malfunctioned error Cause: The motor driver is malfunctioned due to heating, etc. Solution: (1) To reboot, press [OK] button or turn off and then on the power. (2) Replace the SPCNT board. 2-3 Warnings Main body (no LCD indications) Displayed warning Remarks None None 2-4 T...
Page 19 - Carriage error
1 - 12 Symptom Solution Remarks The paper is not feed properly. (The Paper feed motor does not run.) 1) Check the connection from the sheet feed unit to the SPCNT board assy (JPM1). (2) Replace the sheet feed unit. (3) Replace the SPCNT board ass’y. The paper is not picked up from the auto sheet fee...
Page 20 - Blotches appear
1 - 13 Symptom Solution Remarks • The printer does not at all. • Printing stops midway. • Certain colors are not printed. (1) Remove the printhead and re-install it. (2) Carry out nozzle cleaning on the printhead five times with the cleaning operation, than visually cheek the test print for non-disc...
Page 21 - Other
1 - 14 Symptom Solution Remarks Nothing is printed. (1) Check the connection between the contact sensor and SPCNT board (JCCD1). (2) Replace the SCANNER unit. (3) Replace the SPCNT board ass’y. The image has vertical stripes. (1) Clean the Document glass. (2) Check the connection between the contact...
Page 26 - -2 Special Notes on Repair Servicing; Flexible cable and harness wiring, connection; Figure 1-6 Flexible cable and harness wiring, connection; Figure 1-7 Cable Guide wiring; IRDA board
1 - 19 3-2 Special Notes on Repair Servicing 3-2-1 Flexible cable and harness wiring, connection Be careful of wiring of the flexible cables and harness. Improper wiring or connection may cause breakage of a line, leading to ignition or emission of smoke. Figure 1-6 Flexible cable and harness wiring...
Page 27 - Figure 1-8 SPCNT BOARD ASS’Y wiring
1 - 20 (2) SPCNT BOARD ASS’Y wiring Figure 1-8 SPCNT BOARD ASS’Y wiring SPCNT BOARD (JPSU1) - POWER SUPPLY UNIT SPCNT BOARD (JSOL1) - SOLENOID SPCNT BOARD (JCDR1)- Memory card BOARD SPCNT BOARD (JDSC1) - Memory card BOARD SPCNT BOARD (JPM1) - CARRIAGE/ LF/AP/PAPER FEED MOTOR SPCNT BOARD (JHD1/JHD2) ...
Page 29 - Figure 1-11 PAPER FEED MOTOR Adjustment; In installing a carriage shaft, the gear phase should be adjusted.
1 - 22 3-3 Adjustment / Settings 3-3-1 PAPER FEED MOTOR Adjustment Perform the following adjustments when the paper feed motor unit is replaced: 1) When attaching the motor, fasten the screws so that the belt is properly stretched (in the direction indicated by the blue arrow in the figure below). 2...
Page 30 - Figure 1-12 CARRIAGE SHAFT gear adjustment
1 - 23 (a) (b) (c) ASF ARM LOCK LEVER (d) CAPPING (3) Install the LEFT GEAR 1 by aligning it on the cutout of the CR SHAFT CAM R. Figure 1-12 CARRIAGE SHAFT gear adjustment Align the two partsso that both surfacesshown at the top arehorizontal. Or, adjust so that thepart of the CRSHAFT CAM Rshown at...
Page 31 - -3-3 Positioning in LIFT CAM SHAFT ASS’Y adjustment; Figure 1-13 Positioning in LIFT CAM SHAFT ASS’Y adjustment 1
1 - 24 3-3-3 Positioning in LIFT CAM SHAFT ASS’Y adjustment (1) Remove the PRESSURE ROLLER SPRING from the hook of the chassis, and apply it to the gash of the LIFT CAM SHAFT ASS’Y. Figure 1-13 Positioning in LIFT CAM SHAFT ASS’Y adjustment 1 (2) Turn the gear of the LIFT CAM SHAFT ASS’Y in the dire...
Page 32 - Short; Red screws
1 - 25 3-3-4 SOLENOID CAM location (1) Install the spring so that the Short end of the spring is at the top and the Long end of the spring is at the bottom. (The part has a protection against reverse installation.) Figure 1-15 SOLENOID CAM spring location 3-3-5 CARRIAGE SHAFT CLIP location (1) Adjus...
Page 33 - Applying white Sheet; White Sheet Corners; FAU Protective Sheet; Rib
1 - 26 3-3-6 Applying White Sheet (1) Rib bumps are provided on the right side and the bottom side of the FAU (Film Adapter Unit) Protective Sheet. (See the photo shown below, the directions when you open the document cover.) Temporally attach the white sheet to a place inside the rib bumps on the r...
Page 35 - Figure 1-20 Grease application1
1 - 28 3-3-7 Grease application Figure 1-20 Grease application1 (1) (9) (10) (2) (3) (4) (2) (8)
Page 36 - Figure 1-21 Grease application2
1 - 29 Figure 1-21 Grease application2 Part name Where to apply grease / oil Grease / oil name Grease / oil amount 1 Entire surface the CARRIAGE SLIDER contacts FLOIL KG107A Chassis 2 CARRIAGE SHAFT sliding portion FLOIL KG107A 3 CARRIAGE SHAFT CAM L sliding portion MOLYKOTE HP300 4 CARRIAGE SHAFT C...
Page 41 - Service Data Registration / Setting Method; Press the Stop/Reset button to return to standby.
1 - 34 3-5-3 Service Data Registration / Setting Method Service data can be registered/set by the following operations: (1) User data mode selection Press the Menu key. Standby(Copy Mode) (2) Sevice data mode selection Press the SCAN, COPY, and then SCAN button. (3) Menu item selection Select the me...
Page 42 - The switches marked “-” are not used
1 - 35 3-5-4 Service Data Flowchart #1 SSSW Bit Service Data Error managementNot used Not usedNot used Not used Scan condition settingsNot usedNot usedNot used Not usedNot usedPage timer settingsNot usedNot usedNot usedNot usedNot usedNot usedNot usedNot usedNot usedNot usedNot usedNot usedNot usedN...
Page 46 - Bit Switch Display; Figure 1-31 How to Read Bit Switch Tables; Not Output
1 - 39 3-5-5 Explanation of service data a) SSSW (Service Soft Switch settings) The items registered and set by each of these switches comprise 8-bit switches. The figure below shows which numbers are assigned to which bits. Each bit has a value of either 0 or 1. Figure 1-30 Bit Switch Display See t...
Page 47 - If YES is selected, the version of Update flash ROM can be upgraded.
1 - 40 3-5-6 New SSSWs/parameters added to this model #1 SSSW (service soft switch setting) SW01 (service soft switch 01: error management) Bit Function 1 0 0 Service error code Output Not output 1 Error dump list Output Not output 2 Not used 3 Not used 4 (New) ##300 series service error code Output...
Page 51 - TYPE; FINLAND
1 - 44 TYPE DENMARK NORWAY HOLLAND BELGIUM AUSTRALIA FINLAND #1 SSSW SW01 00010000 00010000 00010000 00010000 00010000 00010001 SW02 00000000 00000000 00000000 00000000 00000000 00000000 SW03 00000000 00000000 00000000 00000000 00000000 00000000 SW04 10000000 10000010 10000010 10000000 10000000 1000...
Page 52 - 5: OFF OFF OFF OFF OFF OFF
1 - 45 TYPE DENMARK NORWAY HOLLAND BELGIUM AUSTRALIA FINLAND SW31 00000000 00000000 00000000 00000000 00000000 00000000 SW32 00000000 00000000 00000000 00000000 00000000 00000000 SW33 00000000 00000000 00000000 00000000 00000000 00000000 SW34 00000000 00000000 00000000 00000000 00000000 00000000 SW3...
Page 60 - 5: OFF OFF OFF OFF OFF
1 - 53 TYPE RUSSIA ASIA POLAND EUROPE2 STANDARD SW31 00000000 00000000 00000000 00000000 00000000 SW32 00000000 00000000 00000000 00000000 00000000 SW33 00000000 00000000 00000000 00000000 00000000 SW34 00000000 00000000 00000000 00000000 00000000 SW35 00000000 00000000 00000000 00000000 00000000 SW...
Page 67 - Test Mode/FACTORY Mode; Overview
1 - 60 3-6 Test Mode / Factory Mode This machine is equipped with the test mode to check operations of various functions listed below. To enter into the test mode, select TEST MODE in the menu items of the service data and press the OK button. To enter into the FACTORY MODE, press the Menu button af...
Page 68 - Figure 1-32 Test Mode
1 - 61 3-6-2 Test mode menu *[1] SYSTEM TEST *[2] SCANNER [3] PRINTER *[4] MODEM *[7] SENSOR *[8] ETC [1] ROM SUM / CPU SUM[2] SD RAM [2] ADF READ[3] BOOK READ[4] SHADING TEST[6] ENDURANCE *[1] SHUKKEN PATTERN 1*[2] SHUKKEN PATTERN 2*[3] CD-R CHECK PATTERN *[4] EEPROM*[5] ENDURANCE [6] CD-R CALIBRAT...
Page 69 - Figure 1-33 Factory Mode
1 - 62 3-6-3 Factory mode menu [1] PANEL [2] PRINTER *[3] CCD SELF CHECK *[4] SCAN *[5] FILM SCAN *[6] G3 TX [7] IRDA *[8] CR GEAR ADJUST *[9] CD-R (MANUAL) SHUKKEN*PURGE*CD-R FACTORY MODE "*" indicates that theseare not used in the field. Figure 1-33 Factory Mode
Page 70 - Character Operation key Character Operation key
1 - 63 3-6-4 Operation Panel Tests If you select test menu in the FACTORY mode, [1] PANE L is displayed. To select the test menu, press the OK button. In this test, check that the display, LED lamps, and keys on the control panel are operating correctly. (a) Display test When the Color Start key is ...
Page 72 - Figure 1-34 Service test print
1 - 65 <Service test print sample> Figure 1-34 Service test print Check 1 Nozzle check pattern Check 3 Straight line Check 2 Top of from accuracy Check 4 Halftone
Page 73 - -7 Upgrading the version of SPCNT flash ROM
1 - 66 3-6-6 CD-R Calibration When SPCNT board ass’y, CD-R tray, or a unit or a part of printer (such as Carriage unit, Pump unit) is replaced, perform the CD-R calibration as follows (registration of CDR sensor compensation value data). 1. Place A4 plain paper on the Auto Sheet Feeder. 2. From the ...
Page 74 - -8 Verification Items
1 - 67 3-8 Verification Items 3-8-1 EEPROM information print <How to read EEPROM information print> [Print sample] MP770 V0.20 IF(USB1=1 1284=0) D=004.5 ST=2012/12/12-00:30 ER(ER0=1612 ER1=1602) LPT=2012/12/13-02:16 PC(M=000 R=000 T=003 D=004 C=002) CLT(BK=2012/12/13-02:22 CL=2012/12/13-02:22)...
Page 76 - Cleaning Your Machine; -2 Cleaning The Exterior; Figure 1-35 Cleaning the Scan area
1 - 69 4. Cleaning Your Machine This section describes the necessary cleaning procedures for your machine. 4-1 CAUTION • Be sure to turn OFF the power and disconnect the power cord before cleaning the machine. • If you turn OFF the machine, all the documents stored in memory are deleted. Print all t...
Page 77 - Figure 1-36 Cleaning The Interior; -5 Cleaning the paper feed roller
1 - 70 4-4. Cleaning The Interior Regularly clean the interior of the machine to avoid deterioration in print quality due to parts being dirtied by ink or paper dust. Figure 1-36 Cleaning The Interior 4-5 Cleaning the paper feed roller Follow this procedure: 1. Connect the power cord, and power on t...
Page 78 - -6 Cleaning The Bottom Plate; Figure 1-37 Cleaning the Platen
1 - 71 4-6 Cleaning The Bottom Plate Follow this procedure: 1. Power on then connect the power cord. 2. Remove any paper from the Auto Sheet Feeder. 3. Prepare a sheet of A4 or Letter size plain paper. Fold it in half along the long edge. Unfold the paper, then load it in the paper support with the ...
Page 79 - Figure 1-38 How to fix the Carriage; A small piece
1 - 72 5. TRANSPORTATION This section describes the procedures for transporting the printer for returning after repair, etc. (1) Keep the print head and ink tanks installed in the carriage. [See NOTE (1) on the next page.] (2) Turn off the printer to securely lock the carriage in the home position. ...
Page 81 - Part 2; Technical Reference
Page 82 - (2) Automatic Print Head Position Alignment
2 - 1 1. NEW TECHNOLOGIES (1) Dye black ink adoption In addition to the pigment black ink, dye black ink is adopted in this machine, so that special paper can be printed in black ink. (For printing plain paper, the pigment black ink is used.) (2) Automatic Print Head Position Alignment In this machi...
Page 84 - CLEANING MODE AND AMOUNT OF INK PURGED
2 - 3 2. CLEANING MODE AND AMOUNT OF INK PURGED To prevent printing problems due to bubbles, dust, or ink clogging, print head cleaning is performed before the start of printing, except in the following cases: - Cleaning on arrival: Performed when the access cover is closed. - Cleaning by dot count:...
Page 90 - FAQ(Problems Specific to the MP760 and Corrective Actions)
2 - 9 4. FAQ(Problems Specific to the MP760 and Corrective Actions) No * Function Phenomenon Condition Cause Corrective action Possible call or complaint 1 C Print results Margin (approx. .3mm) -Paper feeding from the cassette, Photo Paper Plus Double Sided (A4), orderless printing, printing on the ...
Page 92 - BOTTOM CASE UNIT
2 - 11 No * Function Phenomenon Condition Cause Corrective action Possible call or complaint 8 C Print results Scratches on paper -PP-101D, PP-101, PR-101, SG-101, etc. -Paper feeding from the cassette-Multiple number of sheets loaded -Paper is scratched. -Marks appear on printed paper. -Change the ...
Page 93 - Part 3; Appendix
Page 94 - PIXMA MP760 Specification; Supported layouts
3 - 2 1. PIXMA MP760 Specification <GENERAL> Printer YES Scanner YES Copy YES Facsimile NO Memory Card YES Memory Card Slot YES Media CF(Type I/II) Micro Drive Smart Media SD/miniSD* Multi Media Card xD-PictureCard* Memory Stick/Memory Stick Pro/Memory Stick Duo*/Memory Stick Pro Duo*/Magicgat...
