Verizon GT701C - Manuals

2 DSL Modem User Manual 3 Chapter 1 Introduction Getting to Know the Modem This section contains a quick description of the Modem’s lights, ports, etc.The Modem has several indicator lights ( LED s) on its front panel and a series of ports on its rear panel. Front Panel The front panel of the Modem ...

4 DSL Modem User Manual 5 Chapter 1 Introduction Internet Light The Internet light glows green when connected to the ISP. It may blink while sending or receiving data. Ethernet Light The Ethernet light illuminates when the Modem is connected to a computer via its yellow Ethernet port, using an Ether...

4 DSL Modem User Manual 5 Chapter 1 Introduction Ethernet Port The Ethernet port is used to connect computers to the Modem via Ethernet cable. The Ethernet port is a 10/100 Mbps auto-sensing port, and either a straight- through or crossover Ethernet cable can be used when connecting to the port. ☞ N...

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7 Performing a Quick Setup This chapter is a guide through a quick set up of the Modem, including how to connect the Modem to the ISP . To complete the quick setup, have the Welcome Letter or ISP Worksheet handy. If the document is not available, contact the ISP immediately. Accessing Quick Setup Sc...

8 DSL Modem User Manual 9 Chapter 2 Performing a Quick Setup 2. The “Home” screen appears. Click Quick Setup . 3. A login window appears. Enter the user name and password in the appropri- ate text boxes, then click OK . Firefox:

8 DSL Modem User Manual 9 Chapter 2 Performing a Quick Setup Internet Explorer: ☞ Note: The default user name is “admin.” The default password is “password.” 4. Follow the instructions in the “Welcome to the Quick Setup” screen, then click Next . 5. At the top of the next window, select PPPoE or DHC...

10 DSL Modem User Manual 11 Chapter 2 Performing a Quick Setup 5b. If PPP o E was selected in step 5, select the IP type (“Dynamic IP-DHCP [Default]” or “Single Static IP Address”). If Single Static IP Address was select- ed, enter the address in the appropriate text box. 6. Optional - Select the DN...

10 DSL Modem User Manual 11 Chapter 2 Performing a Quick Setup 3. The “Change Admin Username/Password” screen appears. Enter a new Username in the “Admin User Name” text boxt, then enter a new password in the “Admin Password” text box. Make sure to write down the user name and password and keep it i...

13 Viewing the Modem’s Status After configuring the Modem, the Modem’s connection and network status can be viewed. The Internet connection status is viewed in the “Broadband Connection Status” screen, while the network status is viewed in the “My Network” screen. Broadband Connection Status To view...

14 DSL Modem User Manual 15 Chapter 3 Viewing the Modem’s Status PPP Status The middle section of the Broadband Connection Status screen displays the status of the Modem’s PPP connection, including user name, authentication failures, and packets sent and received. DSL Status The bottom section of th...

14 DSL Modem User Manual 15 Chapter 3 Viewing the Modem’s Status In the menu on the left side of the Broadband Connection Status screen, there are two other options available to view: NAT Table and Routing Table . Click to gen- erate the option of choice. NAT Table Selecting NAT Table generates the ...

16 DSL Modem User Manual Network Status To view the Modem’s network status, select My Network from the strip of icons at the top of any GUI screen. The “My Network” screen appears, listing all devices connected to the network. From this screen, various settings can be accessed, including Website blo...

17 # Configuring Advanced Settings This chapter explains how to configure the Modem’s advanced settings, such as remote management, DHCP settings, and Quality of Service (QoS). Accessing Advanced Setup Screens To access the Advanced Setup screens, follow these instructions: 1. Open a Web browser. In...

20 DSL Modem User Manual 21 Chapter 4 Configuring Advanced Settings DSL Settings To access DSL Settings, select DSL Settings from the “Advanced Setup” screen. The Modem’s VPI , VCI , Mode, and QoS (Quality of Service) settings can be changed from this screen, we recommend not changing these values w...

20 DSL Modem User Manual 21 Chapter 4 Configuring Advanced Settings We strongly recommend leaving the DHCP Server option On . If the DHCP Server option is Off , ensure the IP addresses of the networked computers are on the same subnet as the IP address of the Modem. For more information, see “ DHCP ...

22 DSL Modem User Manual 23 Chapter 4 Configuring Advanced Settings Domain Name This is the domain name provided by Verizon. If Verizon provided domain name information, enter it here. If not, leave the text box intact. DNS (Dynamic or Static) This is the type of DNS server provided by Verizon. If V...

22 DSL Modem User Manual 23 Chapter 4 Configuring Advanced Settings The values in the “Modem IP Address” and “Modem Subnet Mask” text boxes are the IP and subnet mask address of the Modem as seen on the network. These val- ues can be modified for your LAN network, but we recommend keeping the defaul...

24 DSL Modem User Manual 25 Chapter 4 Configuring Advanced Settings 4. Enable Public/Private IP Addressing. This feature is used in conjunction with Multiple Static IP Addresses. When selected, the Modem uses NAT for private IP addressing for the LAN , allowing both public and private IP addressing ...

26 DSL Modem User Manual 27 Chapter 4 Configuring Advanced Settings QoS Settings Upstream Selecting QoS Settings Upstream from the “Advanced Setup” screen causes the “QoS Upstream Settings” screen to appear. QoS (Quality of Service) allows the prioritization of certain types of data traf-fic (such a...

26 DSL Modem User Manual 27 Chapter 4 Configuring Advanced Settings Total Available Bandwidth Displays the total amount of available bandwidth (in kilobits per second). High Priority Bandwidth Enter the amount of high priority bandwidth to be used by the prioritized traffic type (cannot exceed total...

28 DSL Modem User Manual 29 Chapter 4 Configuring Advanced Settings QoS Settings Downstream Selecting QoS Settings Downstream from the “Advanced Setup” screen causes the “QoS Downstream Settings” screen to appear. The “QoS Downstream Settings” screen is identical to the “QoS Upstream Settings” scree...

28 DSL Modem User Manual 29 Chapter 4 Configuring Advanced Settings QoS Status Selecting QoS Status from the “Advanced Setup” screen causes the “QoS Status” screen to appear. This screen displays the status of QoS upstream and downstream traffic, and differentiates both streams into high priority an...

30 DSL Modem User Manual 31 Chapter 4 Configuring Advanced Settings Remote Management To access the Modem from the Internet, activate Remote Management by select-ing the appropriate On radio button and writing down the WAN IP address of the Modem (see “ WAN IP Address”). On a computer outside of the...

30 DSL Modem User Manual 31 Chapter 4 Configuring Advanced Settings Dynamic Routing Selecting Dynamic Routing in the “Advanced Setup” screen generates the “Dynamic Routing” screen. If another gateway or router is set up behind the Modem in the network configu-ration, consult the documentation that c...

32 DSL Modem User Manual 33 Chapter 4 Configuring Advanced Settings UPnP (Universal Plug and Play) Selecting UPnP in the “Advanced Setup” screen generates the “ UP n P ” screen. In this screen, the Universal Plug and Play option is turned on or off by activating the appropriate circle. Universal Plu...

32 DSL Modem User Manual 33 Chapter 4 Configuring Advanced Settings Time Zone Selecting Time Zone in the “Configuring the Advanced Settings” screen generates the “Time Zone” screen. In this screen, select the time zone in which the Modem is being used. Click in the “Day Light Saving” check box if Da...

35 # Configuring Security Settings This chapter explains how to configure the Modem’s security capabilities, including firewall settings, DMZ hosting, and network address translation. Accessing Security Screens To access the Security configuration screens, follow these instructions: 1. Open a Web br...

36 DSL Modem User Manual 37 Chapter 5 Configuring Security Settings 3. A login window appears. Enter the user name and password in the appropri- ate text boxes, then click OK . Firefox: Internet Explorer: ☞ Note: The default user name is “admin.” The default password is “password.” 4. The “Security”...

36 DSL Modem User Manual 37 Chapter 5 Configuring Security Settings Admin User Name and Password See “Changing the Password” on page 11. Firewall Selecting Firewall in the Security screen generates the “Firewall Settings” screen. Select the level of security needed for the network. ☞ Note : If VPN c...

38 DSL Modem User Manual 39 Chapter 5 Configuring Security Settings Medium If Medium is selected in the “Firewall Security Level” screen, the services listed at the bottom of the screen ( HTTP , DNS , FTP , IMAP v 3 , SMTP , POP3 , NNTP , IPSEC IKE , IPSEC ESP , HTTPS , and IMAP ) are the only ones ...

38 DSL Modem User Manual 39 Chapter 5 Configuring Security Settings Low If Low is selected in the “Firewall Security Level” screen, the services listed at the bottom of the screen ( NETBIOS-SSN , DNS , EPMAP , PROFILE , NETBIOS-NS , NETBIOS-DGM , MICROSOFT-DS , SNMP , LDAP , and MICROSOFT-GC ,) can ...

40 DSL Modem User Manual 41 Chapter 5 Configuring Security Settings Applications Selecting Applications in the Security screen generates the “Applications” screen. This screen allows certain programs to bypass the Modem’s built-in firewall, allow-ing access to parts of the network (for hosting a Web...

40 DSL Modem User Manual 41 Chapter 5 Configuring Security Settings Rule Management To create a custom set of rules, click the “User” radio button, then click New . The “Rule Management” screen appears. In this screen, the user can create a custom rule not defined in the programming. To do this (usi...

42 DSL Modem User Manual 43 Chapter 5 Configuring Security Settings DMZ Hosting Selecting DMZ Hosting in the “Security” screen generates the “ DMZ Hosting” screen. To use DMZ hosting, select the computer on the network to be used as a DMZ host in the “ DMZ Host PC Name” drop-down menu, then click On...

44 DSL Modem User Manual Port Mapping Selecting Port Mapping in the “Security” screen generates the “TR-069 PortMapping Log” screen. This screen displays a log that lists port mapping changes made remotely by the service provider via the TR -069 protocol. This log is for information only, and should...

45 # Configuring Parental Controls This chapter explains how to configure the parental control capabilities of the Modem, such as services blocking, Web site blocking, and schedule rules. Accessing Parental Control Screens To access the Parental Control configuration screens, follow these instructio...

46 DSL Modem User Manual 47 Chapter 6 Configuring Parental Controls Services Blocking Selecting Services Blocking in the Parental Control screen generates the “Services Blocking” screen. To modify Internet privileges (Web, FTP , Newsgroups, etc.) for the computers on the network: 1. Select the compu...

48 DSL Modem User Manual 49 Chapter 6 Configuring Parental Controls Website Blocking Selecting Website Blocking in the Parental Control screen generates the “Website Blocking” screen. This feature enables the Modem to block Web sites to any or all computers on the network. To block a Web site, selec...

48 DSL Modem User Manual 49 Chapter 6 Configuring Parental Controls 2. Click View/Edit Access Details . The computer’s “Allowed Application and Times” screen appears. 3. To schedule Internet access at the same time every day, select “Daily” by click- ing the appropriate radio button. If creating dif...

51 Configuring the Modem’s Utilities This chapter explains how to use the Modem’s utilities, including how to restore default settings, upgrade the Modem’s firmware, and perform a ping test. Accessing the Utilities Screens To access the Utilities configuration screens, follow these instructions: 1. ...

52 DSL Modem User Manual 53 Chapter 7 Configuring the Modem’s Utilities 4. The “Utilities” screen appears. To modify a specific configuration, click on its name in the menu bar on the left, or from the list in the middle of the screen. Restore Default Settings To restore the Modem to its factory def...

54 DSL Modem User Manual 55 Chapter 7 Configuring the Modem’s Utilities Upgrade Firmware Selecting Upgrade Firmware in the Utilities screen generates the “Upgrade Firmware” screen. Firmware upgrades are periodically released to enhance the Modem’s capabilities. Follow the instructions on-screen to u...

54 DSL Modem User Manual 55 Chapter 7 Configuring the Modem’s Utilities Web Activity Log The Web Activity Log provides information about the Web sites each computer on the Modem’s network has visited. To access the Web Activity Log, select Web Activity Log from the Utilities screen. Auto Refresh To ...

56 DSL Modem User Manual 57 Chapter 7 Configuring the Modem’s Utilities System Log The System Log provides information about the Modem’s activity. To access the System Log, select System Log from the Utilities screen. System Log (Size) Select the size of the system log displayed here. The smaller th...

56 DSL Modem User Manual 57 Chapter 7 Configuring the Modem’s Utilities OAM Ping Test Selecting OAM Ping Test from the Utilities screen generates the “ OAM Ping Test” screen, which is used to check whether the Modem is properly connected to the network. Follow the on-screen instructions to perform t...

58 DSL Modem User Manual Reboot Selecting Reboot from the Utilities screen generates the “Reboot” screen. From this screen, the Modem can be rebooted. To do this: 1. From the first Reboot screen, click Reboot . 2. A confirmation window appears. Click OK . 3. The Modem reboots. Read the onscreen info...

59 Troubleshooting This chapter contains a list of problems that may be encountered while using the Modem, and techniques to try and overcome the problem. Note that these tech-niques may not solve the problem. This chapter also include a list of frequently asked questions. Troubleshooting LAN Connec...

60 DSL Modem User Manual 61 Chapter 8 Troubleshooting s If running Windows 98 SE or Me, check the computer’s TCP/IP settings. Select Start , Run , enter winipcfg in the “Open” text box, then press OK . The “ IP Configuration” window appears. Ensure the text box at the top of the window contains the ...

60 DSL Modem User Manual 61 Chapter 8 Troubleshooting s Ensure the browser is not set to “Never dial a connection” and there are no previous LAN settings. To check this, go to Start , Settings , Control Panel . In the Control Panel, double-click Internet Options . When the “Internet Properties” wind...

62 DSL Modem User Manual 63 Chapter 8 Troubleshooting Which protocols does the Modem support? The internal LAN connections support multiple protocols (e.g. TCP/IP, NetBEUI, and IPX/SPX). The External WAN connection supports only TCP/IP. Which connection speeds does the Modem support? The LAN connect...

62 DSL Modem User Manual 63 Chapter 8 Troubleshooting What is the valid IP range I can use for my home network? The valid IP range for the Modem is 192.168.1.64 to 192.168.1.254 by default. How do I find out what IP address my computer is using? Windows 95, 98, 98SE, and Me - Select Start , Run , an...

64 DSL Modem User Manual I have an FTP or Web server on my network. How can I make it available to users on the Internet? For a Web server, enable port forwarding for port 8088 to the IP address of the server and set up the Web server to receive on that port, as well. (Configuring the server to use ...

65 Reference This appendix contains information about various topics, including accessing information about your Windows computer. Locating Computer Information The following procedure is valid for Windows 98 SE , Me, NT 4.0 , 2000 and XP . 1. From the desktop, right-click on My Computer . 2. Select...

66 DSL Modem User Manual 67 Appendix A Reference Locating Windows Operating System Files If the operating system files reside on the hard drive of the computer, follow the instructions below to locate them. If the files are not on the hard drive, they must be loaded from the installation disks. Wind...

68 DSL Modem User Manual Windows XP 1. From the desktop, click Start . 2. Select Search , then For Files and Folders . 3. The “Search Results” window appears. In the panel at left titled “What do you want to search for?”, click All files and folders . 4. Another panel, titled “Search by any or all o...

70 DSL Modem User Manual 71 Appendix B Switching to Static IP on the Computer 3. Another menu appears. Select Control Panel . 4. When the “Control Panel” window appears, double-click Network .

70 DSL Modem User Manual 71 Appendix B Switching to Static IP on the Computer 5. The “Network” window appears. In the “The following network components are installed” list box, locate and double-click TCP/IP . 6. The “ TCP/IP Properties” window appears. Click IP Address . 7. In the “ IP Address” tab...

72 DSL Modem User Manual 73 Appendix B Switching to Static IP on the Computer 9. Enter the following numbers in the “Subnet mask” text box: 255.255.255.0 Do not include the periods; they are automatically entered. 10. Select Gateway, and, in the “New gateway” text box, enter 192.168.1.1 11. If appli...

72 DSL Modem User Manual 73 Appendix B Switching to Static IP on the Computer Windows Me 1. From the desktop, click Start in the lower left corner. 2. From the menu that appears, select Settings . 3. Another menu appears. Select Control Panel .

74 DSL Modem User Manual 75 Appendix B Switching to Static IP on the Computer 4. When the “Control Panel” window appears, double-click Network . 5. The “Network” window appears. In the “The following network components are installed” list box, locate and double-click TCP/IP .

78 DSL Modem User Manual 79 Appendix B Switching to Static IP on the Computer 6. The “Local Area Connection Status” window appears. Select General , then click Properties . 7. The “Local Area Connection Properties” window appears. Click General . 8. In the “Components checked are used by this connec...

80 DSL Modem User Manual 81 Appendix B Switching to Static IP on the Computer 9. The “Internet Protocol ( TCP/IP ) Properties” window appears. 10. In the “General” tab, make sure the the circle next to “Use the following IP Address ” is selected. When active, a black dot appears in the circle. If th...

80 DSL Modem User Manual 81 Appendix B Switching to Static IP on the Computer 18. Close the Network and Dial-up Connections window by clicking on the “ x ” button at the upper right corner of the window. The computer restarts. It is now set up with a static IP address, allowing the user to access th...

82 DSL Modem User Manual 83 Appendix B Switching to Static IP on the Computer 6. In the “This connection uses the following items” list box, double-click Internet Protocol ( TCP/IP ) . 7. The “Internet Protocol ( TCP/IP ) Properties” window appears. 8. In the General tab, make sure the circle next t...

85 Computer Security The Internet is a giant network of computers located all over the world. When a computer is connected to the Internet, it can exchange information with any other computer on the Internet. This allows a computer user to send e-mail, surf the World Wide Web, download files, and bu...

86 DSL Modem User Manual 87 Appendix C Computer Security Modem Security If connecting to the ISP through Point-to-Point Protocol ( PPP ), be sure to pro- vide the Modem an administrative password. If a password is not set, someone on the Internet can access the Modem and change its configuration or ...

86 DSL Modem User Manual 87 Appendix C Computer Security Network Applications Network applications (such as software programs) that allow remote access to the computer also make the computer vulnerable to access from other people on the Internet. If using a network application that allows remote acc...

89 Specifications General Model Number GT701 - C ( DSL Modem) Standards IEEE 802.3 ( 10 Base T ) IEEE 802.3 u ( 100 Base TX ) G .dmt G .lite t 1.413 RFC 1483 , 2364 , 2516 Protocol LAN - CSMA / CD WAN - PPP , DHCP , Static IP WAN Full-rate ADSL Interface LAN 10 / 100 RJ - 45 switched port USB port S...

90 DSL Modem User Manual LED Indicators Power, DSL, Internet, Ethernet, USB, Environmental Power External, 12V DC, 600mA Certifications FCC Class B, FCC Class C (part 15, 68), CE Mark Commercial, UL Operating Temperature 0º C to 40º C (32ºF to 104ºF) Storage Temperature -20ºC to 70ºC (-4ºF to 158ºF)...

91 Glossary ATM (Asynchronous Transfer Mode) A networking technology based on transferring data in fixed-size packets Client A desktop or mobile computer connected to a network. DHCP (Dynamic Host Configuration Protocol) A protocol designed to automatically assign an IP address to every computer on ...

92 DSL Modem User Manual 93 Appendix E Glossary IP (Internet Protocol) Address A series of four numbers separated by periods identifying a unique Internet computer host. ISP Gateway Address An IP address for the Internet router. This address is only required when using a cable or DSL modem. ISP (Int...

92 DSL Modem User Manual 93 Appendix E Glossary TCP/IP (Transmission Control Protocol/Internet Protocol) The standard protocol for data transmission over the Internet. WAN (Wide Area Network) A network that connects computers located in separate areas, (i.e., different buildings, cities, countries)....

95 Service Acronyms The following information is related to the Firewall options (High, Medium, and Low) section in the “Advanced Setup” chapter of this manual. This appendix explains the meaning of the service acronyms included with the various levels of firewall security, and the UDP and TCP ports...

96 DSL Modem User Manual 97 Appendix F Service Acronyms IMAP, IMAPv3 I nternet M essage A ccess P rotocol. Protocols for retrieving E-mail messages. IMAP uses TCP 143 ; IMAP v 3 uses TCP 220 . IPSEC IKE, IPSEC ESP IP Sec urity. Protocols which support the secure exchange of packets at the IP layer ....

96 DSL Modem User Manual 97 Appendix F Service Acronyms SMTP S imple M ail T ransfer P rotocol. A protocol used to transfer E-mail between computers over the Internet. Can be used to send and receive mail. Uses TCP 25 . SNMP S imple N etwork M anagement P rotocol. A set of protocols for managing net...