Verizon CentraNet - Manuals

9 8 Terms You Should Know Confirmation Tone Three short bursts of tone heard when using some CustoPAK features. The confirmation tone lets you know you have completed the activation or deactivationof the features. Regional Calling Area The area within which Verizon can provide local and regional tol...

11 10 Call Hold Call Hold allows you to place an established call on hold for an extended periodof time—provided neither you nor the other person hangs up—freeing up theline to place or receive another call. Use Call Hold to help improve response timewhile reducing equipment costs and callbacks. To ...

13 12 Consultation Hold Consultation Hold provides a temporary or “soft” hold without having to dial an activation code. This allows you to place another call for private consultationor to initiate a three-way call. Use Consultation Hold to quickly verify customerinquiries and reduce costly and time...

15 14 Intercom The Intercom feature allows you to speak to, or transfer a call to, any other person within your CustoPAK system—without incurring local usage charges.Simply dial the two-digit code that was assigned to the line. See the Appendix on page 45 of this guide to locate the Intercom Code Ch...

17 16 Touch-Tone Touch-Tone provides the ability to push-button dial on tone-signaling telephonesto access CustoPAK features and dial telephone numbers. Rotary dial telephonesare not compatible with CustoPAK service. NOTE: Verizon has automatically activated this feature. You cannot activate or deac...

19 18 Automatic Callback When you encounter a busy line within your CustoPAK system, a code can be dialed which will connect you when both lines are idle. The request will remainactive for 30 minutes unless canceled. Use Automatic Callback to increase productivity by eliminating “telephone tag”, man...

20 Call Forwarding This Call Forwarding option allows you to have all incoming calls forwarded to a pre-determined telephone number either inside or outside the CustoPAK system. Call Forwarding provides you with the flexibility to choose your own forward-to number, to change it as often as you like ...

23 22 Call Forwarding – Busy Line This feature automatically routes incoming calls to a pre-determined number(either inside or outside of your CustoPAK system) when your line is busy. UseCall Forwarding – Busy Line to improve customer service by forwarding calls to alternate answering points, ensuri...

25 Call Restriction Options This feature enables you to select and control the incoming and outgoing calling capabilities of each of your CustoPAK lines. Each line can only beequipped with one Call Restriction option, which has been programmed by Verizon. NOTE: Verizon must automatically activate th...

27 Cancel Call Waiting (Tone Block) When you don’t want to be disturbed or interrupted during an important call,you can temporarily deactivate Call Waiting. You can activate Cancel Call Waitingbefore you place a call or at any point during the conversation. Cancel CallWaiting works only for the leng...

29 28 Dial Call Waiting (for Intercom dialing) This feature allows you to send a Call Waiting tone to another line within yourCustoPAK system when that line is busy, letting the called party know that some-one is trying to reach them. The called party then has the option to answer orignore the Call ...

31 30 Speed Dialing Speed Dialing allows you to call frequently dialed numbers by using an abbreviated code, reducing dialing time and time spent searching for telephonenumbers. Speed Dialing gives you the flexibility to create and edit your ownSpeed Dialing list. The Speed Dialing short list consis...

32 33 33 Busy Redial After reaching a busy line within your regional calling area, this convenient serviceallows you to dial a code that will automatically connect you when both lines are idle. Once activated, Busy Redial will monitor the busy line and attempt toconnect your call for up to 30 minute...

35 Call Park Call Park functions like Call Pick-Up except that the call is already in progress.You can “park” an established call on your line against your own number, freeingup your line to place or receive another call. The parked call can be retrievedfrom any other station within the CustoPAK sys...

36 37 Call Trace This protective feature enables you to trace the number of the last threatening orharassing call received, as long as the call originates from within your regionalcalling area. The calling party’s number will automatically be reported to Verizon,and in some areas you will be charged...

38 Caller ID Caller ID, along with compatible display telephones or separate Caller ID displaybox, lets you view the listed name and number of the incoming call before youpick it up. Use Caller ID to help improve customer service by personalizing yourgreetings and gathering information pertinent to ...

40 40 Enhanced Call Forwarding Using a toll free 800 number, you can forward calls from anywhere in the country to any other number of your choice (pager, cellular phone, work phone or home phone). Enhanced Call Forwarding has been installed with a defaultdestination number that you have chosen, and...

43 42 Priority Call Priority Call enables you to program up to 12 numbers—from within yourregional calling area—to be identified with a special ring pattern (short-long-short). Use Priority Call to help you know when an important call comes in so you can give superior service to your high-priority c...

44 Voice Mail and CustoPAK Verizon Voice Mail offers an efficient, businesslike way to capture important messages when you’re away from the office or on the phone 24 hours a day,365 days a year. If you are unable to answer your line, or you are using your line(line busy), up to 3 calls can forward t...

47 46 47 GTD-5, 5ESS and DMS 100 Intercom Code Chart Name Code Telephone Number 20# 21# 22# 23# 24# 25# 26# 27# 28# 29# 30# 31# 32# 33# 34# 35# 36# 37# 38# 39# 40# 41# 42# 43# 44# 45# 46# 47# 48# 49# 46 Intercom Code Charts The following charts are provided for you to list your Intercom codes. Each ...

49 48 49 Speed Dialing Code Charts The following charts are provided for you to list your Speed Dialing codes. Thelength of your individual Speed Dialing list is determined by your switch type.Your switch type can be found on the front cover of this guide. Be sure to usethe Speed Dialing list that c...

53 52 53 Feature Availability by Switch Type Feature Switch Type GTD-5 5ESS DMS 100 DMS 10 Basic Features Assume Dial “9” ✓ ✓ ✓ ✓ Call Hold ✓ ✓ ✓ ✓ Call Transfer ✓ ✓ ✓ ✓ Consultation Hold ✓ ✓ ✓ ✓ Direct Inward/Outward Dialing (DID/DOD) ✓ ✓ ✓ ✓ Distinctive Ringing (Inside/Outside Ringing) ✓ ✓ ✓ Inter...

56 56 Notes __________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________ ____________________________________________________...