Sony WF1000XM5/B - Manuals

5-048-298-11(1) Copyright 2023 Sony Corporation Sound No sound, no sound from one side Low sound level Noise or unusual sound can be heard. Sound skips frequently. Low sound quality The noise canceling effects are not sufficient. Operation The headset cannot be operated. Bluetooth connection Pairing...

Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 What you can do with the Bluetooth function The headset uses Bluetooth wireless technology, allowing you to do the following. Listening to music You can enjoy music wirelessly from a smartphone or music player, etc. Talking on the phone Y...

Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 About the voice guidance In the factory settings, when the headset is worn in your ears, you will hear the English voice guidance via the headset.By using the “Sony | Headphones Connect” app, you can change the language of the voice guida...

Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Checking the package contents After opening the package, check that all of the items in the list are included. If any items are missing, contact yourdealer.Numbers in ( ) indicate the item amount. Wireless Noise Canceling Stereo Headset (...

Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Replacing the earbud tips M-sized earbud tips come attached to the left and right headset units at the time of purchase.If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ...

Note Earbud tips are consumables. Avoid washing with water, wet wipes, and the use of organic solvents such as alcohol, as these can cause prematuredeterioration. The earbud tips deteriorate through long-term use and storage. When there are cracked, peeled, or chipped portions, refrain fromusing the...

Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Location and function of parts Headset Charging case Touch sensors (left, right) 1. Microphones (left, right)Picks up the sound of your voice (when talking on the phone or in the Speak-to-Chat mode) and noise (when usingthe noise cancelin...

Related Topic About the indicator Checking the remaining battery charge 5-048-298-11(1) Copyright 2023 Sony Corporation Lid 1. Charging ports (left, right) 2. Indicator (green/orange/blue)Indicates the remaining battery life of the headset units and charging case, the charging status, or the status ...

Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 About the indicator You can check various statuses of the headset/charging case by the indicator on the charging case. : Turns on in green / : Turns on in orange / : Turns on in blue / -: Turns off Indication of the remaining battery char...

Charging status While charging the headset units / While charging the charging case (lights up in orange) When the battery is fully charged when charging starts on the headset units/charging case - - - - - (lights up in orange for about 1 minute, and then turns off) When the battery becomes fully ch...

Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Wearing the headset Lay the headset units on their sides and remove them from the charging case. The headset turns on automatically. 1 Put the headset units into both ears. Put the headset unit with the (left) mark into your left ear and ...

Hint If you feel earbud tips are difficult to put into your ears, change the size of earbud tips or squeeze earbud tips lightly beforewearing the headset. When you put the headset unit into your ear or adjust the positioning of the headset unit, see the illustration in step for how to hold the heads...

Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Using only one headset unit You can remove one headset unit from the charging case and use the headset unit by itself.In this case, only the headset unit that has been removed from the charging case will turn on. When you put on the other...

Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 About the touch sensor Tap the touch sensor for various operations, such as music playback, phone calls, or changing the setting of the noisecanceling function. A: Touch sensors (left, right) To operate the touch sensor, tap the center of...

You can change the function assigned to the touch sensors on the left and right headset units using the “Sony | HeadphonesConnect” app. For example, you can change the music playback function which is assigned to the touch sensor on the rightheadset unit at the time of purchase to the touch sensor o...

Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Using Quick Access Quick Access is a feature that allows you to play content in the corresponding app by simply tapping the touch sensor ofthe headset. Hint Quick Access can be used on the headset unit with the touch sensor that has the n...

Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Charging The headset and the charging case contain built-in lithium-ion rechargeable batteries. Use the supplied USB Type-Ccable to charge the headset before use. Set the headset units into the charging case. Put the left headset unit (th...

About the charging time The required time for fully charging the headset and the charging case is about 2 hours * . Charging the headset when you are outside A rechargeable battery is built into the charging case. If you charge the charging case in advance, you can use it tocharge the headset when y...

Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Available operating time The available operating times of the headset with the battery fully charged are as follows: Bluetooth connection Music playback time About 1 hour of music playback is possible after 3 minutes charging.If you make ...

Hint By using the “Sony | Headphones Connect” app, you can check which codec is used for a connection. Note Usage hours may be different from the time described above depending on the settings for the headset functions and usageconditions. The left or right headset unit works as the main headset uni...

Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Checking the remaining battery charge You can check the remaining battery charge of the rechargeable batteries of the headset and the charging case by thefollowing operations. If the remaining battery charge of the headset becomes low whe...

Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Turning on the headset When the headset is stored in the charging case When the headset is not stored in the charging case When the headset is not worn in your ears for about 15 minutes after being removed from the charging case, theheads...

Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Turning off the headset When the headset is left removed When the headset is not worn in your ears for about 15 minutes after being removed from the charging case, theheadset turns off automatically.To turn off the power before the headse...

Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 How to make a wireless connection to Bluetooth devices You can enjoy music and hands-free calling with the headset wirelessly by using your Bluetooth device’s Bluetoothfunction. Pairing To use the Bluetooth function, both of the connectin...

Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Connecting with the “Sony | Headphones Connect” app Launch the “Sony | Headphones Connect” app on your Android smartphone/iPhone to connect the headset to asmartphone or iPhone. For more details, refer to the “Sony | Headphones Connect” a...

Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Pairing and connecting with an Android smartphone The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with theheadset for the first time.Before starting the operation, make ...

With the charging case lid open, press and hold the pairing button on the back of the charging case for about 5seconds or more. Note The headset does not enter pairing mode with the charging case lid closed. The indicator (blue) on the charging case repeatedly flashes twice in a row and the headset ...

About the instruction manual video Watch the video to find out how to perform pairing for the first time. https://rd1.sony.net/help/mdr/mov0056/h_zz/ Hint The operation above is an example. For more details, refer to the operating instructions supplied with the Android smartphone. To delete all Blue...

Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Pairing and connecting with an Android smartphone using LE Audio LE Audio is a sound communication standard for Bluetooth technology.Both the Android smartphone and the headset must support LE Audio. Devices supporting LE Audio (as of Jun...

To finish LE Audio Reconnect the headset with the Android smartphone using Classic Audio.Launch the “Sony | Headphones Connect” app and select [LE Audio connection setting for headphones] - [Classic Audioonly (conventional connection method)].If you cannot switch to [Classic Audio only (conventional...

Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Connecting to a paired Android smartphone Unlock the screen of the Android smartphone if it is locked. 1 Lay the headset units on their sides and remove them from the charging case. The headset turns on automatically. 2 Put the headset un...

Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Pairing and connecting with an iPhone The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with theheadset for the first time.Before starting the operation, make sure of the ...

Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Connecting to a paired iPhone Unlock the screen of the iPhone if it is locked. 1 Lay the headset units on their sides and remove them from the charging case. The headset turns on automatically. 2 Put the headset units into both ears. When...

Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Pairing and connecting with a computer (Windows® 11) The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with theheadset for the first time.Before starting the operation, ma...

When you are wearing the headset, you will hear a notification sound from both headset units at the same time,and you will hear a voice guidance say “Pairing”. When you are wearing only one headset unit, you will hear thenotification sound and voice guidance from the headset unit you are wearing. Wa...

Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Pairing and connecting with a computer (Windows 10) The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with theheadset for the first time.Before starting the operation, mak...

Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Pairing and connecting with a computer (Mac) The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with theheadset for the first time. Compatible OS macOS (version 11 or later...

Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Connecting to a paired computer (Windows 11) Before starting the operation, make sure of the following: Depending on the computer you are using, the built-in Bluetooth adaptor may need to be turned on. If you do notknow how to turn on the...

Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Connecting to a paired computer (Windows 10) Before starting the operation, make sure of the following: Depending on the computer you are using, the built-in Bluetooth adaptor may need to be turned on. If you do notknow how to turn on the...

Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Pairing and connecting with a Bluetooth device The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with theheadset for the first time.Before starting the operation, make sur...

With the charging case lid open, press and hold the pairing button on the back of the charging case for about 5seconds or more. Note The headset does not enter pairing mode with the charging case lid closed. The indicator (blue) on the charging case repeatedly flashes twice in a row and the headset ...

Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Connecting to a paired Bluetooth device Note When connecting, [WF-1000XM5], [LE_WF-1000XM5], or both may be displayed on the connecting device. When both or [WF-1000XM5] is displayed, select [WF-1000XM5]; when [LE_WF-1000XM5] is displayed...

Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Connecting the headset to 2 devices simultaneously (multipoint connection) The headset can be simultaneously connected to 2 devices via Bluetooth connections, allowing you to perform thefollowing. Waiting for an incoming call for 2 smartp...

Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Switching audio between multiple devices with “audio switch” The “audio switch” function is a Google feature that switches audio between Android devices.Headsets that support “audio switch” can connect to multiple devices. When you use yo...

Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Listening to music from a device via a Bluetooth connection If your Bluetooth device supports the following profiles, you can enjoy listening to music and control the device from yourheadset via a Bluetooth connection. A2DP (Advanced Audi...

Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Disconnecting Bluetooth connection (after use) Hint When you finish playing music, the Bluetooth connection may terminate automatically depending on the Bluetooth device. Related Topic Turning off the headset 5-048-298-11(1) Copyright 202...

Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 About 360 Reality Audio What is 360 Reality Audio? 360 Reality Audio is a new music experience using Sony’s 360 three-dimensional audio technology.Positional information is attached to each sound source such as vocals, chorus, and musical...

Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 What is noise canceling? The noise canceling function generates antiphase sound against outside surrounding noises (such as noises in vehiclesor noises from air conditioners indoors) to reduce the surrounding noises by canceling them out....

Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Using the noise canceling function If you use the noise canceling function, you can enjoy music without being disturbed by ambient noise. About the instruction manual video Lay the headset units on their sides and remove them from the cha...

Watch the video to find out how to use the noise canceling function. https://rd1.sony.net/help/mdr/mov0057/h_zz/ Hint You can also turn on/off the noise canceling function and change the settings of the noise canceling function and Ambient SoundMode with the “Sony | Headphones Connect” app. You can ...

Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Listening to ambient sound during music playback (Ambient Sound Mode) The microphones built into the left and right headset units make it easier to hear ambient sound. You can hear ambientsound while enjoying music. To activate the Ambien...

Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Listening to ambient sound quickly (Quick Attention Mode) This function turns down the volume of music, call sounds, and the ringtone, and makes it easier to hear ambient soundsby capturing these sounds. The Quick Attention Mode is useful...

Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 About the sound quality mode The following 2 sound quality modes during Bluetooth playback can be selected. You can switch the settings and checkthe sound quality mode with the “Sony | Headphones Connect” app. Priority on sound quality: P...

Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Supported codecs A codec is an “audio coding algorithm” used when transmitting sound wirelessly via a Bluetooth connection.The headset supports the following codecs.When connected in Classic Audio via an A2DP connection (for music playbac...

Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 About the DSEE Extreme function DSEE Extreme uses AI technology to reproduce the frequency responses of the original sound source lost duringcompression with high accuracy.You can switch the settings with the “Sony | Headphones Connect” a...

Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Receiving a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-freeProfile) or HSP (Headset Profile), via a Bluetooth connection. If your smartphone or mobile phone suppor...

Hint When receiving a call on a smartphone or mobile phone, some smartphones or mobile phones may receive a call on the phoneinstead of the headset. When using HFP connection, transfer the call to the headset by using your smartphone or mobile phone. The volume can also be adjusted on the “Sony | He...

Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Making a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-freeProfile) or HSP (Headset Profile), via a Bluetooth connection. If your smartphone or mobile phone supports ...

Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Functions for a phone call The functions available during a call may vary depending on the profile supported by your smartphone or mobile phone.In addition, even if the profile is the same, the available functions may vary depending on th...

Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Making a video call on your computer When you make a video call on your computer, you can talk wirelessly from your headset. Hint When the settings of the video calling application cannot be checked or calling connections [Headset (WF-100...

Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Using Google Assistant (with touch sensor) By using Google Assistant feature that comes with the smartphone, you can speak to the headset’s microphones tooperate the smartphone or perform a search. Compatible smartphones Smartphones insta...

Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Using Amazon Alexa By using the Amazon Alexa app installed on your smartphone, you can speak to the headset’s microphones to operatethe smartphone or perform a search. Compatible smartphones The OS version which supports the latest versio...

Once the initial setup is complete, the function of the touch sensor on the right headset unit (or the left headset unitif only the left headset unit was worn for the initial setup) is changed to Amazon Alexa. Say the wake word * (“Alexa”) or operate the touch sensor on the headset unit to which Ama...

Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Using Google Assistant (with voice activation) By using the Google app that comes with the Android smartphone, you can speak to the headset’s microphones tooperate the Android smartphone. Set the assist and voice input selection to the Go...

Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 What you can do with the “Sony | Headphones Connect” app When you connect the smartphone with the “Sony | Headphones Connect” app installed and the headset via a Bluetoothconnection, you can do the following. Update the headset softwareTu...

Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Installing the “Sony | Headphones Connect” app Related Topic What you can do with the “Sony | Headphones Connect” app 5-048-298-11(1) Copyright 2023 Sony Corporation Download the “Sony | Headphones Connect” app from the Google Play store ...

Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Accessing support information from the “Sony | Headphones Connect” app You can access the latest support information from the “Sony | Headphones Connect” app. 5-048-298-11(1) Copyright 2023 Sony Corporation Select [Help] on the “Sony | He...

Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 How to keep the software up-to-date (for comfortable use of the headset) Install the latest headset software using the “Sony | Headphones Connect” app to enjoy new functions or to resolve acertain number of issues with the headset.Always ...

Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 What you can do with partner services After setting up on the “Sony | Headphones Connect” app, you can use the following apps * linked with the headset. For details on the latest services and experiences you can have by linking, refer to ...

Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Precautions On Bluetooth communications Bluetooth wireless technology operates within a range of about 10 m (32.8 ft). The maximum communicationdistance may vary depending on the presence of obstacles (people, metal objects, walls, etc.) ...

For long-term use, it is recommended that you remove the headset from your ears on a regular basis. Other notes Do not subject the headset to excessive shock as it is a precision device.The touch sensors may not operate properly if you apply stickers or other adhesive items to the touch sensors.The ...

Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 When you have finished using the headset When you have finished using the headset, be sure to set the headset units into the charging case.Close the charging case lid. Note If perspiration or water is left on the charging port, it may imp...

Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Maintenance Perform regular maintenance by following the procedures below. Remove the earbud tip. Hold the headset unit and twist the earbud tip while rotating it to pull it out.Do not pinch the end of the earbud tip when removing it. 1 C...

When the headset cannot be charged, it may help to try thoroughly cleaning the charging ports. Charging ports that needs maintenance Headset B: Charging ports of the headset units (left, right) Charging case C: Charging ports of the charging case (left, right) Note Do not use an air duster, etc. to ...

Cleaning the holes of the charging case Clean the holes where the earbud tips fit with a cotton swab, etc. E: Holes of the charging case (left, right) Drying the headset After cleaning is complete, leave the headset to dry thoroughly in room temperature. Note When drying the headset, if the IR senso...

Rubbing with paper, using sharp metal objects, nails, adhesive tape, etc., may damage or deform the earbud tips. Do not pull on the polyurethane foam portion of the earbud tip. If it is separated from the earbud tip, it will not function. Do not subject the polyurethane foam portion of the earbud ti...

Related Topic To prevent burning or malfunction due to getting wet When the headset units or charging case gets wet 5-048-298-11(1) Copyright 2023 Sony Corporation 140

Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 To prevent burning or malfunction due to getting wet Be sure to clean after use Charging with liquid such as water or sweat or foreign objects such as dust attached to the USB Type-C port of thecharging case or charging port of the headse...

To protect the headset units and charging case from being damaged Carefully note the precautions below to ensure proper use of the headset. Do not splash water forcibly into the sound output parts, air holes, or microphone parts of the headset units.Do not allow the headset to remain wet in a cold e...

Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 When the headset units or charging case gets wet When the headset gets wet On water resistant performance of the headset The charging case is not water resistant.The water resistant specifications of this headset are equivalent to IPX4 in...

Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Licenses Use of the Made for Apple badge means that an accessory has been designed to connect specifically to the Appleproduct(s) identified in the badge, and has been certified by the developer to meet Apple performance standards.Apple i...

Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Trademarks Microsoft and Windows are registered trademarks or trademarks of Microsoft Corporation in the United States and/orother countries.Apple, iPhone, iPod touch, macOS, Mac and Siri are trademarks of Apple Inc., registered in the U....

Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Customer support websites For customers in the USA, Canada, and Latin America: https://www.sony.com/am/support For customers in European countries: https://www.sony.eu/support For customers in China: https://service.sony.com.cn For custom...

Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 What can I do to solve a problem? Before asking for repair, check the following items again. Find the symptoms of the issue in this Help Guide, and try any corrective actions listed.Set the headset units into the charging case, and close ...

Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Headset cannot be charged or charging time is too long. Common Make sure the headset units are stored securely in the supplied charging case. If the headset units are floating in thecharging case, the headset units may not be charged. Be ...

Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 No sound, no sound from one side Common Pair the headset and the Bluetooth device again.When playing music, check that the headset and the transmitting Bluetooth device are connected via an A2DPBluetooth connection.Charge the charging cas...

Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Low sound level If foreign material such as earwax becomes attached to the mesh part of the earbud tip, the sound may becomemuffled or difficult to hear. See “ Maintenance ” and clean the earbud tips as described before use. If the size o...

Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Noise or unusual sound can be heard. When using the headset, you may hear vibrations transmitted through your body while walking or running, and youmay also hear biological sounds such as heartbeats and breathing sounds. This may occur du...

Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Sound skips frequently. The following settings on the playback devices and headset may be affecting the sound quality. Set the headset to “Priority on stable connection”. For details, see “ About the sound quality mode ”. When the headset...

Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Low sound quality If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in yourears, tap operations or Speak-to-Chat speech detection may not work correctly, or you may not obtain th...

Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 The noise canceling effects are not sufficient. Make sure the noise canceling function is turned on.If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in yourears, tap operations ...

Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 The headset cannot be operated. You cannot operate the headset when you are not wearing the headset. Put the headset into your ears to operate.If the IR sensor of the headset cannot detect that the headset is being worn because the headse...

Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Pairing with a Bluetooth device cannot be done. Bring the headset and the Bluetooth device within 1 m (3.2 ft) from each other.When pairing for the first time after purchasing, initializing, or repairing the headset, the headset enters pa...

Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Unable to make a Bluetooth connection. Check that the headset is turned on.Check that the Bluetooth device is turned on and the Bluetooth function is on.If the headset automatically connects to the last connected Bluetooth device, you may...

Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Cannot hear the other person or the call volume is low during calls/The other personcannot hear you or their call volume is low during calls. Check that both the headset and the connected device are turned on.Turn up the volume of the con...

Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 The LE Audio connection cannot be established. The devices that support LE Audio are Android smartphones Xperia 1 Ⅳ and Xperia 5 Ⅳ (use the latest version of the smartphone software) (as of June 2023).For the latest information on the com...

Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 You cannot switch back to the Classic Audio connection. To switch to the Classic Audio connection, use the “Sony | Headphones Connect” app. For details, see “ Pairing and connecting with an Android smartphone using LE Audio ”. If you cann...

Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Resetting the headset If the headset cannot be turned on or cannot be operated even when it is turned on, reset the headset. Set the headset units into the charging case. Leave the charging case lid open. 1 Press and hold the reset button...

The pairing information and other settings are retained.If the headset does not operate correctly even after resetting, initialize the headset to restore factory settings. About the instruction manual video Watch the video to find out how to reset. https://rd1.sony.net/help/mdr/mov0060/h_zz/ Related...

This operation resets volume settings, etc. to the factory settings, and deletes all pairing information. In this case, deletethe pairing information for the headset from the connected device and then pair them again.If the headset does not operate correctly even after initializing, consult your nea...

Help Guide Wireless Noise Canceling Stereo Headset WF-1000XM5 Specifications Headset Power source: DC 3.85 V: Built-in lithium-ion rechargeable batteryDC 5 V: When charged using USB Operating temperature: 0 °C to 40 °C (32 °F to 104 °F) Charging time: Approx. 1.5 hours (Headset)Approx. 2 hours (Char...

Transmission range (A2DP): 20 Hz - 20 000 Hz (Sampling frequency 44.1 kHz)20 Hz - 40 000 Hz (Sampling frequency LDAC 96 kHz, 990 kbps) Design and specifications are subject to change without notice. Compatible iPhone/iPod models iPhone SE (3rd generation)iPhone 13 Pro MaxiPhone 13 ProiPhone 13iPhone...