SATO M-84PRO - Manuals

Section 1: Overview Page 1-2 PN 9001105 Rev. A SATO M-84PRO GENERAL PRINTER SPECIFICATIONS SPECIFICATION M-84PRO-2 M-84PRO-3 M-84PRO-6 PRINT Method Direct or Thermal Transfer Speed (User Selectable) 2 to 10 ips 50 to 250 mm/s 2 to 8 ips 50 to 200 mm/s 2 to 6 ips 50 to 150 mm/s Print Module (Dot Size...

Section 1: Overview Page 1-4 PN 9001105 Rev. A SATO M-84PRO CHARACTER FONTS SPECIFICATION M-84PRO-2 M-84PRO-3 M-84PRO-6 MATRIX FONTS U Font 5 dots W x 9 dots H S Font 8 dots W x 15 dots H M Font 13 dots W x 20 dots H XU Font 5 dots H x 9 dots H (Helvetica) XS Font 17 dots H x 17 dots W (Univers Cond...

Section 1: Overview SATO M-84PRO PN 9001105 Rev. A Page 1-5 BAR CODES BAR CODE M-84PRO All Models SYMBOLOGIES Linear Bar Codes Bookland (UPC/EAN Supplemental) EAN-8/EAN-13 CODABAR CODE 39 CODE 93 CODE 128 Interleaved 2 of 5 (I 2/5) Industrial 2 of 5 Matrix 2 of 5 MSI POSTNET UCC/EAN-128 UPC-A/UPC-E ...

Section 1: Overview Page 1-6 PN 9001105 Rev. A SATO M-84PRO PHYSICAL SPECIFICATION M-84PRO All Models PHYSICAL Wide 10.4 in. (265 mm) Deep 17.1 in. (435 mm) High 13.4 in.(341 mm) Weight 39.7 lb. (18.0 Kg) POWER Input Voltage 115/220 VAC +/-10%, 50/60 Hz +/-1% Power Consumption 130W Operating, 24W Id...

Section 1: Overview SATO M-84PRO PN 9001105 Rev. A Page 1-7 OPTIONAL ACCESSORIES All specifications subject to change without notice. ACCESSORIES AND OPTIONS PCMCIA MEMORY EXPANSION One slot for PCMCIA Memory Card (up to 4 MB SRAM or 16 MB Flash ROM). Can be used for graphic file storage, print buff...

Section 1: Overview Page 1-8 PN 9001105 Rev. A SATO M-84PRO This page left intentionally blank.

SATO M-84PRO PN 9001105 Rev. A Page 2-1 SECTION 2. INSTALLATION INTRODUCTION This section of the manual has been written to help you install the SATO M-84PRO printers and to get started as quickly as possible. It is recommend to read each chapter in this manual before the installation or the use of ...

Section 2. Installation Page 2-2 PN 9001105 Rev. A SATO M-84PRO UNPACKING AND PARTS IDENTIFICATION Consider the following when unpacking the printer: • The box should stay right-side up.• Lift the printer out of the box carefully.• Remove the plastic covering from the printer.• Remove the accessory ...

Section 2. Installation SATO M-84PRO PN 9001105 Rev. A Page 2-3 Verify that you have the following materials when unpacking: • Printer • Power Cord and Extra Ribbon Core • Operator’s Manual • CD-ROM SETTING UP THE PRINTER Consider the following when setting up the printer: • Locate a solid flat surf...

Section 2. Installation SATO M-84PRO PN 9001105 Rev. A Page 2-5 LOADING LABELS AND TAGS 1. Open the Top Access Door by swinging it up and to the left. Open the Side Access Door by swinging it to the rear of the printer. 2. Open the Print Head Assembly by pushing the Head Latch toward the rear of the...

Section 2. Installation Page 2-8 PN 9001105 Rev. A SATO M-84PRO LOADING THE RIBBON 1. Open the Top Access Door by swinging it up and to the left and the Side Access Door by swinging it toward the rear of the printer. 2. Open the Print Head by rotating the Head Latch toward the rear of the printer. T...

Section 2. Installation SATO M-84PRO PN 9001105 Rev. A Page 2-9 8. If the labels or tags are already loaded, close the Print Head Assembly by pushing downward on the green tab until it latches closed. 9. Run a test print to ensure that the labels and ribbons were loaded correctly. CAUTION: If your l...

Section 2. Installation Page 2-10 PN 9001105 Rev. A SATO M-84PRO OPERATOR PANEL The M-84PRO Operator Panel consists of five LED indicators, two momentary contact switches, three DIP switches, four adjustment potentiometers and one LCD Display. All of these are accessible from the front of the printe...

Section 2. Installation SATO M-84PRO PN 9001105 Rev. A Page 2-11 ON LINE LED, illuminated when printer is ready to receive data. Toggled on/off with LINE key. LINE Momentary switch. Pressing this key toggles the printer between the on- line and off-line mode. When the printer is on-line, it is ready...

Section 2. Installation Page 2-12 PN 9001105 Rev. A SATO M-84PRO REAR PANEL AC INPUT Input 115VAC, 50/60 Hz connector. Use cable provided. AC FUSE Input power protection. 3A/250V rating. INTERFACE SLOT Connector for Plug-In Interface Module. MEMORY CARD SLOT Connector for optional PCMCIA Memory Card...

Section 2. Installation SATO M-84PRO PN 9001105 Rev. A Page 2-13 SENSORS The M-84PRO printers contain three sensing units; a Ribbon End motion sensor, a Head Open micro-switch and a Label Indexing Sensor. RIBBON END SENSOR Detect motion of the Ribbon Supply Spindle and signals the printer when it is...

SATO M-84PRO PN 9001105 Rev. A Page 3-1 SECTION 3. CONFIGURATION PRINTER DIP SWITCH CONFIGURATION DIP SWITCH PANELS There are two DIP switches (DSW2 and DSW3) located on the front panel under a protective cover. In addition, a third DIP switch is located on the RS232C Serial Adapter card and is used...

Section 3. Configuration Page 3-2 PN 9001105 Rev. A SATO M-84PRO Stop Bit Selection (DSW1-4). Selects the number of stop bits to end each byte transmission. Baud Rate Selection (DSW1-5, DSW1-6). Selects the data rate (bps) for the RS232 port. Protocol Selection (DSW1-7, DSW1-8). Selects the flow con...

Section 3. Configuration SATO M-84PRO PN 9001105 Rev. A Page 3-5 Label Sensor Selection (DSW3-3). Enables or disables the Label Sensor. If the Sensor is enabled, it will detect the edge of the label and position it automatically. If it is disabled, the positioning must be under software control usin...

Section 3. Configuration SATO M-84PRO PN 9001105 Rev. A Page 3-7 DEFAULT SETTINGS SWITCH SELECTIONS All switches are placed in the Off default position for shipping. This will result in the following operating configuration: SOFTWARE DEFAULT SETTINGS The printer stores the software settings upon rec...

Section 3. Configuration Page 3-8 PN 9001105 Rev. A SATO M-84PRO POTENTIOMETER ADJUSTMENTS PITCH After the pitch has been set with the LCD Control Panel, it is sometimes desirable to make minor adjustments. This can be done using the PITCH potentiometer on the top panel. This potentiometer is set at...

Section 3. Configuration SATO M-84PRO PN 9001105 Rev. A Page 3-9 DISPLAY This potentiometer is used to adjust the contrast of the LCD display for optimum viewing under various lighting conditions. PRINT The PRINT potentiometer is used to adjust the amount of heat (i.e., power) applied to the head fo...

Section 3. Configuration Page 3-10 PN 9001105 Rev. A SATO M-84PRO LCD PANEL PRINTER CONFIGURATION The LCD Panel is used by the operator in conjunction with the LINE and FEED switches to manually enter printer configuration settings. Many of these settings can also be controlled via software commands...

Section 3. Configuration SATO M-84PRO PN 9001105 Rev. A Page 3-11 OFFLINE 000000 Press the LINE key once. When the display changes to OFFLINE, press the FEED and LINE keys simultaneously for more than one second. Release the keys. PRINT DARKNESS 1 2 3 4 5 The LCD now displays the Print Darkness sele...

Section 3. Configuration Page 3-12 PN 9001105 Rev. A SATO M-84PRO PITCH OFFSET + 00mm The label Pitch is the distance from the leading edge (the edge that comes out of the printer first) of a label and the leading edge of the next label. The leading edge position of the label can be adjusted relativ...

Section 3. Configuration SATO M-84PRO PN 9001105 Rev. A Page 3-13 ADVANCED MODE An Advanced Mode is provided to make adjustments that require only occasional changes. Since they affect the basic operation of the printer, the procedure for entering this mode is designed to prevent someone from accide...

Section 3. Configuration Page 3-14 PN 9001105 Rev. A SATO M-84PRO PRINT OFFSETV:+0000 H:+0000 Vertical Offset is the distance down from the leading edge (the edge of the label that comes out of the printer first) to the first vertical print position. A positive setting moves the label edge out of th...

Section 3. Configuration Page 3-16 PN 9001105 Rev. A SATO M-84PRO CARD MODE The Card Mode allows the operator to manage the Expanded Memory (PCMCIA Card or Internal Expanded Flash ROM). CHARACTER PITCH PROP FIXED This selection allows you to set the default character pitch to either fixed character ...

Section 3. Configuration SATO M-84PRO PN 9001105 Rev. A Page 3-19 CARD->MEMORYCOPY COPYING 3. Press the FEED key to accept the selection. If Yes was selected the copy process will start CARD->MEMORYCOPY COMPLETED 4. Once the copy process is completed, press the FEED key to step the display. CA...

Section 3. Configuration Page 3-20 PN 9001105 Rev. A SATO M-84PRO SERVICE MODE The Service Mode allows the operator to set up the basic operation parameters of the printer. CARD MODE To exit the Card Mode, power the printer off and then back on. V 05.00.03.00 INITIALIZING Displays the firmware durin...

Section 3. Configuration SATO M-84PRO PN 9001105 Rev. A Page 3-21 GAP [X.XXV] INPUT [X.XV] GAP - When setting the “gap” threshold, the voltage shown on the top line of the display must be measured with nothing but the backing in the sensor and then again with a label still attached to the backing. T...

Section 3. Configuration SATO M-84PRO PN 9001105 Rev. A Page 3-23 REPRINT W/FEED YES NO This selection specifies whether or not the printer will print the last printed label stored in memory when the FEED key is pressed in the Normal Online mode.1. Use the LINE key to step the cursor to desired sett...

Section 3. Configuration Page 3-24 PN 9001105 Rev. A SATO M-84PRO SELECT LANGUAGE ENGLISH This selection allows the user to select the character set used by the printer. The selections are English, French, German, Spanish, Italian and Portuguese.1. Press the LINE key to advance to the desired langua...

Section 3. Configuration Page 3-26 PN 9001105 Rev. A SATO M-84PRO DEFAULT SETTING MODE Occassionally it is desirable to reset all printer configuration settings to their original default conditions. This allows the operator to start reconfiguration of the printer starting from a know set of conditio...

Section 3. Configuration Page 3-28 PN 9001105 Rev. A SATO M-84PRO HEX DUMP MODE In addition to the Test Print Labels, the printer can print the contents of the receive buffer in a hexadecimal format to allow the data stream to be examined for errors and troubleshooting. USER DOWNLOAD WAITING 2. Pres...

SATO M-84PRO PN 9001105 Rev. A Page 4-1 SECTION 4. CLEANING AND MAINTENANCE INTRODUCTION The following information is presented in this section: • Adjusting the Print Quality• Cleaning the Print Head, Platen and Rollers• Replacing the Print Head• Replacing the Fuse ADJUSTING THE PRINT QUALITY One of...

Section 4. Cleaning and Maintenance Page 4-2 PN 9001105 Rev. A SATO M-84PRO NOTE: The PRINT potentiometer adjustment will affect the darkness in all of the command code speed ranges, i.e. if the PRINT potentiometer is adjusted for lighter print, the darkness will be lighter in all speed ranges selec...

Section 4. Cleaning and Maintenance SATO M-84PRO PN 9001105 Rev. A Page 4-3 9. The head should be cleaned at least every time the ribbon is changed and more often in dusty environments. Cleaning the Platen and Rollers 1. Turn the printer off and remove the power cable. 2. Open Top and Side Access do...

Section 4. Cleaning and Maintenance Page 4-4 PN 9001105 Rev. A SATO M-84PRO 3. Open the Print Head by pushing the Head Latch toward the rear of the printer. The Print Head is spring-loaded and will automatically open as the Head Latch is disengaged. 4. Remove the ribbon.5. Apply SATO Thermal Print H...

SATO M-84PRO PN 9001105 Rev. A Page 5-1 SECTION 5. TROUBLESHOOTING This section has been devised to help you if you are unable to produce output on the M-84PRO printers. Use this section to make sure the basics have been checked before deciding you are unable to proceed any further. The section is d...

Section 5. Troubleshooting Page 5-2 PN 9001105 Rev. A SATO M-84PRO 6. When you send the print job to the printer and it does not respond, and there is no error message on the PC:a. Check your data stream for some of the basics. Is your job framed as follows?<ESC>A—DATA—<ESC>Zb. Verify th...

Section 5. Troubleshooting SATO M-84PRO PN 9001105 Rev. A Page 5-3 4. Check for obvious errors in the data stream. Is the data properly framed with the <ESC>A and <ESC>Z commands? See the “e” Programming Reference if necessary. 5. If after sending your job to the printer, it only “beeps”...

Section 5. Troubleshooting Page 5-4 PN 9001105 Rev. A SATO M-84PRO • There is a problem with the network connection or cabling.• There is a queue setup problem, a print server setup problem, or other protocol-related problem. Checking the Interface between the Print Server and the Printer First make...

Section 5. Troubleshooting Page 5-6 PN 9001105 Rev. A SATO M-84PRO ERROR SIGNALS The LCD Display, Front Panel LED Indicators and Buzzer provide a visual/audio indication of the type of error encountered. LED LCD MESSAGE AUDIBLE BEEP ERROR CONDITION POSSIBLE CAUSES Error On Machine Error 1 Long Machi...

SATO M-84PRO PN 9001105 Rev. A Page 6-1 SECTION 6. INTERFACE SPECIFICATIONS INTRODUCTION The M-84PRO printer utilize a Plug-In Interface Module for maximum printer configuration flexibility. This section presents the interface specifications for the M-84PRO printers. These specifications include det...

Section 6. Troubleshooting Page 6-2 PN 9001105 Rev. A SATO M-84PRO WARNING: Never connect or disconnect interface cables (or use a switch box) with power applied to either the host or the printer. This may cause damage to the interface circuitry in the printer/host and is not covered by warranty. TH...

Section 6. Troubleshooting SATO M-84PRO PN 9001105 Rev. A Page 6-3 The receiving buffer will not be able to receive more data again until a “Buffer Available” condition occurs. This takes place when the receiving buffer has emptied so that only 1 MB bytes of data are being held (2.0 MB bytes from be...

Section 6. Troubleshooting SATO M-84PRO PN 9001105 Rev. A Page 6-5 RS232 SERIAL INTERFACE The High Speed Serial Interface is a Plug-In Interface Module that can be installed in the printer by the user. GENERAL SPECIFICATIONS Asynchronous ASCII Half-duplex communicationReady/Busy Hardware Flow Contro...

Section 6. Troubleshooting Page 6-6 PN 9001105 Rev. A SATO M-84PRO PIN ASSIGNMENTS

Section 6. Troubleshooting SATO M-84PRO PN 9001105 Rev. A Page 6-7 CABLE REQUIREMENTS READY/BUSY FLOW CONTROL Ready/Busy is the hardware flow control method for the serial interface on the M-84PRO printers. By raising/lowering the voltage level on Pin 20 of the RS232C port, the printer notifies the ...

Section 6. Troubleshooting Page 6-8 PN 9001105 Rev. A SATO M-84PRO NOTE: All characters are in ASCII. UNIVERSAL SERIAL BUS (USB) INTERFACE The Universal Serial Bus (USB) interface is a Plug-In Interface Module that can be installed by the user. It requires a driver (shipped with each printer that ha...

Section 6. Troubleshooting SATO M-84PRO PN 9001105 Rev. A Page 6-9 ENQUIRE/ACK/NAK In the Bi-Com 4 mode, the host transmits an ENQ (05 hexadecimal) to the printer and the printer will respond with its status within five milliseconds. If printing, it will respond upon finishing the current label, the...

SATO M-84PRO PN 9001105 Rev. A Page 7-1 SECTION 7. OPTIONAL ACCESSORIES This section contains instructions for using the following features: • PCMCIA Memory Cards• Plug-In Interface Modules• Cutter• Dispenser• Label Rewinder• Real Time Clock• Flash Memory Expansion PCMCIA MEMORY CARDS DESCRIPTION Th...

Section 7. Optional Accessories Page 7-2 PN 9001105 Rev. A SATO M-84PRO PLUG-IN INTERFACE MODULES The Series “e” and PRO printers have user changable Plug-In Interface Modules. The Interface Module is accessible from the Rear Panel and is retained by two screws. Use the following procedure to replac...

Section 7. Optional Accessories SATO M-84PRO PN 9001105 Rev. A Page 7-3 CUTTER The label cutter consists of an internal mechanism that will cut labels or tags as they exit from the printer. The cutter can be used to print labels of various lengths using continuous form label/tag stock or to easily s...

Section 7. Optional Accessories Page 7-4 PN 9001105 Rev. A SATO M-84PRO LABEL DISPENSE OPTION The M-84PRO Label Dispense Option is an external mechanism that provides the ability to print labels in the “demand” mode. It is attached to front of the printer. When the label dispenser is installed and c...

Section 7. Optional Accessories SATO M-84PRO PN 9001105 Rev. A Page 7-5 LABEL REWINDER The rewinder is an external unit that allows for labels and tags to be rewound in rolls up to 8.5 inches in diameter. It derives its power directly from the printerÌs EXT connector using a built-in cable. The rewi...

Section 7. Optional Accessories Page 7-6 PN 9001105 Rev. A SATO M-84PRO REAL TIME CLOCK The Real Time ClockOption allows the date and time to be maintained in the local printer rat er than using the system clock. It consists of a special clock chip that replaces the EPROM on the main pcb assembly. A...