Page 2 - Contents; Safety information
English 2 Contents Contents Safety information 4 What you need to know about the safety instructions 4 Important safety symbols 4 Important safety precautions 5 Critical installation warnings 6 Installation cautions 8 Critical usage warnings 8 Usage cautions 10 Critical cleaning warnings 13 Installa...
Page 3 - Maintenance
English 3 Contents Maintenance 45 Drum clean 45 Smart Check 46 Emergency drain 47 Cleaning 48Recovery from freezing 52 Care against an extended time of disuse 52 Troubleshooting 53 Checkpoints 53Information codes 56 Specifications 60 Fabric care chart 60 Protecting the environment 61 Specification s...
Page 4 - What you need to know about the safety instructions; What the icons and signs in this user manual mean:
English 4 Safety information Congratulations on your new Samsung washing machine. This manual contains important information on the installation, use and care of your appliance. Please take some time to read this manual to take full advantage of your washing machine’s many benefits and features. Wha...
Page 5 - Important safety precautions; WARNING; This appliance is not to be used by persons (including children)
English 5 Safety information These warning signs are here to prevent injury to yourself and others.Please follow them explicitly.After reading this manual, store it in a safe place for future reference. Read all instructions before using the appliance. As with any equipment that uses electricity and...
Page 6 - For use in Europe; Critical installation warnings
Safety information English 6 Safety information 4. If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order to avoid a hazard. 5. The new hose-sets supplied with the appliance are to be used and old hose-sets should not be reus...
Page 8 - Installation cautions; CAUTION; Critical usage warnings
Safety information English 8 Safety information This appliance should be positioned so that the power plug, the water supply taps, and the drain pipes are accessible. Installation cautions CAUTION This appliance should be positioned in such a way that the power plug is easily accessible.• Failure to...
Page 10 - Usage cautions
Safety information English 10 Safety information Do not let children (or pets) play in or on your washing machine. The washing machine door does not open easily from the inside and children may be seriously injured if trapped inside. Usage cautions CAUTION When the washing machine is contaminated by...
Page 13 - Critical cleaning warnings
English 13 Safety information Sort the laundry by colour on the basis of its colorfastness and select the recommended cycle, water temperature and additional functions.• This may result in discolouration or fabric damage. Take care that children’s fingers are not caught in the door when you close it...
Page 14 - What’s included; Installation
English 14 Installation Follow these instructions carefully to ensure proper installation of the washing machine and to prevent accidents when doing laundry. What’s included Make sure all the parts are included in the product package. If you have a problem with the washing machine or the parts, cont...
Page 16 - Installation requirements; Electrical supply and grounding; Water supply; Drain
Installation English 16 Installation Installation requirements Electrical supply and grounding • AC 220-240 V / 50 Hz fuse or circuit breaker is required. • Use an individual branch circuit specific to the washing machine. To ensure proper grounding, the washing machine comes with a power cord featu...
Page 17 - Flooring; Water temperature; Minimum clearance for stable operation:
English 17 Installation Flooring For best performance, the washing machine must be installed on a solid floor. Wood floors may need to be reinforced to minimize vibration and/or unbalanced loads. Carpeting and soft tile surfaces are not a good resistance to vibrations and may cause the washing machi...
Page 18 - STEP 1; Select a location; STEP 2; Remove the shipping bolts; Loosen all shipping bolts on the rear of
Installation English 18 Installation Step-by-step installation STEP 1 Select a location Location requirements:• Solid, level surface without carpeting or flooring that may obstruct ventilation• Away from direct sunlight• Adequate room for ventilation and wiring• The ambient temperature is always hig...
Page 20 - STEP 3; Adjust the levelling feet; STEP 4; Connect the water hose
Installation English 20 Installation STEP 3 Adjust the levelling feet 1. Gently slide the washing machine into position. Excessive force may damage the levelling feet. 2. Level the washing machine by manually adjusting the levelling feet. 3. When levelling is complete, tighten the nuts using the spa...
Page 24 - STEP 5; Position the drain hose; The drain hose can be positioned in three ways:; STEP 6; Power on; Power; Environment
Installation English 24 Installation STEP 5 Position the drain hose The drain hose can be positioned in three ways: A Over the edge of a wash basinThe drain hose must be placed at a height of between 60 cm and 90 cm (*) from the floor. To keep the spout of the drain hose bent, use the supplied plast...
Page 25 - Before you start; Initial settings
English 25 Before you start Initial settings Run Calibration (recommended) Calibration ensures accurate weight detection by the washing machine. Make sure the drum is empty before running Calibration. 1. Press Power to turn on the washing machine. 2. Press and hold Smart Control for 3 seconds. 3. Pr...
Page 26 - Laundry guidelines; Sort; NOTE; Empty pockets; Use a laundry net
Before you start English 26 Before you start Laundry guidelines STEP 1 Sort Sort the laundry according to these criteria: • Care Label: Sort the laundry into cottons, mixed fibres, synthetics, silks, wools, and rayon. • colour: Separate whites from colours.• Size: Mixing different sized items togeth...
Page 27 - Determine the load capacity; Apply a proper detergent type
English 27 Before you start STEP 4 Prewash (if necessary) Select the Prewash option for the selected cycle if the laundry is heavily soiled. Do not use the Prewash option when detergent is manually added into the drum. STEP 5 Determine the load capacity Do not overload the washing machine. Overloadi...
Page 28 - Detergent drawer guidelines; Prewash compartment; To apply washing agents to the detergent drawer; Slide open the detergent drawer.
Before you start English 28 Before you start Detergent drawer guidelines The washing machine provides a three-compartment dispenser: the left compartment for the main wash, the front-right for fabric softeners, and the rear-right for the preliminary wash. A 1. Prewash compartment : Apply prewash det...
Page 30 - To use liquid detergent (applicable models only); compartment
Before you start English 30 Before you start To use liquid detergent (applicable models only) A First insert the provided liquid detergent container in the main-wash compartment . Then, apply liquid detergent to the container below the marked max line (A) . Untitled-2 30 2016-04-01 12:35:12
Page 31 - Operations; Control panel; Rinse Hold
English 31 Operations Control panel 01 02 03 04 05 06 07 10 09 08 01 Cycle Selector Turn the dial to select a cycle. 02 Display The display shows current cycle information and estimated time remaining, or an information code when a problem occurs. 03 Temp. Press to change the water temperature for t...
Page 32 - Simple steps to start; To change the cycle during operation
Operations English 32 Operations 10 Start/Pause Press to start or stop operation. For more information on the options, see the “ Special features ” section. Simple steps to start 1 4 5 2 3 1. Press Power to turn on the washing machine. 2. Turn the Cycle Selector to select a cycle. 3. Change the cycl...
Page 33 - Cycle overview; Standard cycles
English 33 Operations Cycle overview Standard cycles Cycle Description & Max load (kg) COTTON • For cottons, bed linens, table linens, underwear, towels, or shirts. The washing time and the rinse count are automatically adjusted according to the load. Max COTTON • Optimal performance with lower ...
Page 35 - Specialty cycle
English 35 Operations Specialty cycle Six specialty cycles are designed to effectively remove specific types of stains and dirt that may accumulate on specific types of activities ranging from household work to professional mountain-climbing. Cycle Description & Max load (kg) Cooking & Dinin...
Page 36 - Options
Operations English 36 Operations Options Option Description Pre Wash • This will add a preliminary washing cycle before the main wash cycle. Intensive • For badly soiled laundry. The operation time for each cycle is longer than normal. Bubble Soak • Bubble Soak helps remove a variety of stubborn sta...
Page 37 - Delay End
English 37 Operations Delay End You can set the washing machine to finish your wash automatically at a later time, choosing a delay of between 1 to 24 hours (in 1 hour increments). The hour displayed indicates the time the wash will finish. 1. Select a cycle. Then change the cycle settings if necess...
Page 38 - Special features; AddWash
Operations English 38 Operations Special features AddWash When the AddWash indicator is on, you can stop operation of the machine and put additional laundry or softener into the drum. The Add Door opens by more than 130° for easy access. 1. Press Start/Pause to stop operation. 2. Press the upper are...
Page 39 - Eco Check; Spin
English 39 Operations • When using hot water for the wash, the Add Door may appear to leak water after opening and closing the Add Door. This is normal, simply because steam emerging from the open Add Door has cooled and formed water drops on the surface. • When the Add Door closes, the door seals u...
Page 40 - Settings; Child Lock
Operations English 40 Operations Settings Press and hold Smart Control for 3 seconds to enter the Settings screen. Once you change settings as necessary, press Options to return to the main screen. Child Lock To prevent accidents by children or infants, Child Lock locks all buttons. However, Child L...
Page 42 - Samsung Smart Home app; Samsung Smart Home to select.; Preparation; machine is now ready for use.
Operations English 42 Operations Samsung Smart Home app The Samsung Smart Home app enables you to access and control the washing machine on the move. For details about the app, visit the website specified on the last page of this manual, and download the Quick Guide. Installation 1. Visit Play Store...
Page 43 - Using the Samsung Smart Home app
English 43 Operations • To enable remote control, turn on Smart Control on the washing machine. • If you run the app without being logged in, you will see the Account guidance screen. Once logged in, you can change your account settings in Settings > Account . • Samsung smartphone users can autom...
Page 44 - Samsung Smart Home Washing Machine app; Control and monitor the washing machine both home and on the move.
Operations English 44 Operations NOTE • Some features of this service may not be available on the washing machine.• For safety reasons, Smart Control will be disabled if the Child Lock is activated. To use Smart Control, make sure you deactivate the Child Lock first. • If you stop the operation of t...
Page 45 - Drum clean; DRUM CLEAN reminder
English 45 Maintenance Keep the washing machine clean to prevent deteriorated performance and to preserve its life cycle. Drum clean Perform this cycle regularly to clean the drum and to remove bacteria from it. 1. Press Power to turn on the washing machine. 2. Turn the Cycle Selector to select DRUM...
Page 46 - Smart Check; Run the Samsung Smart Washer app on your mobile device, and tap
Maintenance English 46 Maintenance Smart Check To enable this function, you must first download the Samsung Smart Washer at the Play Store or the App Store, and install it on a mobile device featuring the camera operation.The Smart Check function has been optimized for:Galaxy & iPhone series (ca...
Page 47 - Emergency drain; filter
English 47 Maintenance Emergency drain In case of a power failure, drain the water inside the drum before taking out the laundry. 1. Power off and unplug the washing machine from the electrical outlet. 2. Gently press the top area of the filter cover to open. A 3. Put an empty, spacious container ar...
Page 48 - Cleaning; Surface of the washing machine; locking
Maintenance English 48 Maintenance Cleaning Surface of the washing machine Use a soft cloth with a nonabrasive household detergent. Do not spray water onto the washing machine. Add Door A 1. Open the Add Door. 2. Use a wet cloth to clean the Add Door. - Do not use cleaning agents. Discolouration may...
Page 49 - Mesh filter
English 49 Maintenance Mesh filter Clean the mesh filter of the water hose once or twice a year. 1. Turn off the washing machine, and unplug the power cord. 2. Close the water tap. 3. Loosen and disconnect the water hose from the back of the washing machine. Cover the hose with a cloth to prevent wa...
Page 50 - Pump filter
Maintenance English 50 Maintenance Pump filter It is advisable to clean the pump filter 5 or 6 times a year to prevent its clogging. A clogged pump filter may reduce the bubble effect. 1. Turn off the washing machine, and unplug the power cord. 2. Drain the remaining water inside the drum. See the “...
Page 51 - Detergent drawer; release lever
English 51 Maintenance Detergent drawer A 1. While holding down the release lever (A) inside the drawer, slide open the drawer. 2. Remove the liquid detergent container from the drawer. 3. Clean the drawer components in flowing water using a soft brush. 4. Clean the drawer recess using a soft brush....
Page 52 - Recovery from freezing; Care against an extended time of disuse; Cycle Selector
Maintenance English 52 Maintenance Recovery from freezing The washing machine may freeze when it drops below 0 °C. 1. Turn off the washing machine, and unplug the power cord. 2. Pour warm water over the water tap to loosen the water hose. 3. Disconnect the water hose, and soak it in warm water. 4. P...
Page 53 - Troubleshooting; Checkpoints; Problem
English 53 Troubleshooting Checkpoints If you encounter a problem with the washing machine, first check the table below and try the suggestions. Problem Action Does not start. • Make sure the washing machine is plugged in.• Make sure the door is properly closed.• Make sure the water taps are open.• ...
Page 56 - Information codes; Code
Troubleshooting English 56 Troubleshooting Problem Action Leaks water. • Make sure the door is properly closed.• Make sure all hose connections are tight.• Make sure the end of the drain hose is correctly inserted and secured to the drain system. • Avoid overloading.• Use high efficiency (HE) deterg...
Page 60 - Specifications; Fabric care chart; Speci
English 60 Specifications Fabric care chart The following symbols provide garment care directions. The care labels include four symbols in this order: washing, bleaching, drying and ironing (and dry cleaning when necessary). The use of symbols ensures consistency among garment manufacturers of domes...
Page 61 - Protecting the environment
English 61 Speci fications Protecting the environment • This appliance is manufactured from recyclable materials. If you decide to dispose of this appliance, please observe local waste disposal regulations. Cut off the power cord so that the appliance cannot be connected to a power source. Remove th...
Page 62 - Specification sheet
Specifications English 62 Speci fications Specification sheet “*” Asterisk(s) means variant model and can be varied (0-9) or (A-Z). Type Front loading washing machine Model name WW11K8412OW Dimensions W600 × D600 × H850 (mm) Water pressure 50-800 kPa Net weight 76.0 kg Wash and spin capacity 11.0 kg...
Page 63 - Memo