Page 3 - Welcome; Blackwire C710M/C720M next generation technology.; System Requirements; Browser; Registering your product online
3 Welcome Congratulations on purchasing your new Plantronics product. This user guide contains instructions for setting up and using your Blackwire C710M/C720M Bluetooth headset. Please refer to the separate safety instructions for important product safety information prior to installation or use of...
Page 4 - What’s in the package
4 What’s in the package 1 Blackwire C710M Headset with inline controller (monaural) or 2 Blackwire C720M Headset with inline controller (stereo) 3 Blackwire C710M/C720M USB cable 4 Carrying case 1 2 3 OR 4
Page 5 - Headset features
5 Headset features 1 Right ear cushion 2 Adjustable headband 3 Left ear cushion 4 Noise-cancelling microphone 5 Mobile talk and Bluetooth on/off button 6 Volume up/volume down bar 7 Inline controller 8 Mute/unmute button 9 PC talk button 10 USB cable/connector 2 3 4 6 7 9 8 5 10 1
Page 7 - Inline controls; using your headset
7 Inline controls Mobile talk button Can be used to answer or end a call directly from the headset with a single press. LED will rapid flash blue when a call is coming in and slow flash blue when on a call. Can be used to manually turn on or off the Bluetooth radio with very long press; Bluetooth st...
Page 8 - Wearing the headset
8 Wearing the headset 1 To adjust the headband, lengthen or shorten the band until it fi ts comfortably. Position the headset receivers so that the cushions sit comfortably over the center of your ears. 2 For the C710M headset position the stabilizer T-bar above your ear. 3 Once the headset is posit...
Page 9 - Connect headset to PC; Charge your headset; Headset battery levels; Make a mobile phone call; Connect, charge, and make a mobile phone call
9 Connect headset to PC 1 Connect the USB cable to the PC and the inline controller. The first time you connect your headset to the PC, the mobile talk button on the headset will flash red and blue indicating the initial pairing process of your mobile phone. noTe If you do not want to pair your mobi...
Page 11 - Placing a call with your headset and Bluetooth mobile phone; Mobile talk button LED indicators
11 Placing a call with your headset and Bluetooth mobile phone Place a call Dial number on your mobile phone keypad. Redial last number* Double press mobile talk button. There will be a double low tone on each press. A low-low-high tone indicates the last number has been redialed. Activate voice dia...
Page 12 - use your headset with Microsoft Lync
12 1 Ensure Microsoft Lync/Office Communicator is running on your PC. 2 Reconnect USB cable to inline controller and the PC if disconnected. 3 Confirm the speaker and microphone settings for your PC softphone are set to Plantronics Blackwire C710M/C720M as shown below: PC audio setup for Windows 7 (...
Page 13 - PC talk button LED indicators
13 Placing, answering, and ending calls with Microsoft Lync/Office Communicator To place a call Dial number using Microsoft Lync/Office Communicator.* To answer a call Short press PC talk button on the inline controller. To answer a call when already on an active call on your mobile phone Press the ...
Page 14 - Smart Sensor technology; Other features; Advanced features
14 Smart Sensor technology Sensors detect whether or not you are wearing the headset. Sensors are located in the speaker capsule on the microphone boom side. Auto answer call:When you are not wearing your headset. When you have an incoming call on your mobile or PC softphone, put on the headset and ...
Page 15 - Customize; Transmission range
15 Simultaneous call handling behaviour (PC & mobile) You can be on a call using a PC softphone application and receive a mobile phone call. The ringtone for the mobile phone call is heard in the headset. Tapping the PC call button on the headset will end the PC softphone call. Tapping the mobil...
Page 16 - Headset controls, indicators and voice prompts
16 Headset controls, indicators and voice prompts Action LeD Tone Voice prompt Incoming PC call alert N/A Rapid green flash Programmable ringtone N/A PC Call answer/end Short press PC Talk button Short green flash Answer: Single low tone followed by low-low-high tones End: Single low tone N/A PC Cal...
Page 18 - Plantronics Control Panel; optional Plantronics Spokes software
18 Optional Plantronics Spokes software must be downloaded to access the Plantronics Control Panel. Install Spokes software by visiting plantronics.com/software and click on the download button. Plantronics Control Panel User preferences and device settings that affect the performance of your headse...
Page 20 - Plantronics Update Manager
20 About tab Provides online access to the user guide and support and displays your headset system’s information. Plantronics Update Manager Check for updates automatically By enabling this check box, you will activate a periodic automatic check for available software updates. Check for updates nowY...
Page 21 - Clothing clip; useful tips
21 Clothing clip Attach the clip to your clothing about chest level. When at your PC, the clothing clip will reduce the weight of the inline controller for greater comfort. When using your mobile phone away from PC, the clip keeps the inline controller in convenient place. useful tips
Page 22 - Troubleshooting
22 Troubleshooting — Microsoft Lync/Office Communicator usage I cannot hear. Ensure that the Blackwire C710M/C720M is set as the default playback device in Windows.Ensure that the Blackwire C710M/C720M is set as the audio device in the softphone (refer to softphone manufacturer for instructions on c...