Nortel PO84262701 - Manuals

Call Display services 5 Call Display information allows you to answer calls on a priority basis. For example: . If several calls are alerting at your telephone at the same time, you can request information about the calls todecide which one may be more important. . If you are already on a call, info...

6 Call Display services Call Log The Call Log feature uses incoming Call Display information to make a record of call details for follow-up. Call Logalso records several other useful facts such as the time and dateof the log entry, the number of repeated calls by the same caller and which telephone ...

Call Display services 9 R e c o m m e n d e d c o n f i g u r a t i o n 2Each user who will log calls has an individual line appearing at their set. The users have a variety of requirementsin terms of logging calls. Using q the users can program logging capabilities specifically for their sets. Call...

Call Display services 11 Set programming: Set 21 (Feature) Set 22 and 23 q (N O answered Note: For more information, see the Log Feature Card. This card is available in a separately orderable Call Display Key Cap Kit. Please contact your Customer Service representative. Message Waiting Message Waiti...

14 /What’s New with Link Feature You can change a telephone’s ability to use Link (a host systemsignaling option). Page Tone The tone preceding a Page Announcement up to now wasalways on. Now it is possible to turn the Page tone off for all users. This is convenient if the office environment is ofte...

16 Programming Determine programming requirements Read about the available programming settings in this chapter, then determine how your co-workers would like the features programmed. Get the following information: the numbers of the installed lines, the internal telephone numbers of installed telep...

Programming 17 Programming tools A telephone System programming can be performed on an M7208, M7310 orM7324 Telephone. The Programming Overlay The Programming is a paper cutout that labels telephone buttons used during programming. This makes iteasier for you to recognize the button that you want. T...

18 Programming Using the Overlay The indicators show which buttons can be used at a particular programming step. The functions on these buttons allow you tomove through the headings and sub-headings of programming. moves up in the hierarchy of headings and sub-headings. moves down in the hierarchy o...

Programming 21 Programming details Entering numbers Numbers are entered from the telephone dial pad. The display button may be used to edit the number. Line numbers must always be entered as a two-digit number with a leading zero. Internal telephone numbers, also referred to as Directory Numbers are...

22 Programming Entering names Letters and numbers can be entered as part of a name forvarious settings. The method of entering a name is always thes a m e . Begin with a setting that prompts you to enter a name. Thedisplay shows a cursor ( ) to indicate where you can enter thenext character. To ente...

Administration overview 23 Administration overview Administration programming lets you change settings for the entire system, as well as settings for individual telephones and external lines. Pre-programmed default settings may initially be sufficient for your needs. You can use Administration progr...

Administration overview 25 Entering Administration When your system is first installed, there is a default passwordstored in the system. Your Customer Service representative may change or clear the default password afterinstallation. You are not prompted to enter a password as you enter Administrati...

26 Administration overview Moving through Administration To program a setting, you must first locate the correct heading.To do this, scan through the headings of Administration using the and buttons. To move through Administration headings: After entering Administration, the display shows d i a l . ...

System Speed Dial 27 System Speed Dial The System Speed Dial programming section allows you to setthe Speed Dial codes for external telephone numbers which the people in your office use most often. Use the Personal SpeedDial feature to program numbers used by only one or two people. D i r e c t - D ...

28 System Speed Dial System Speed Dial Number System Speed Dial Number lets you assign a System Speed Dialtelephone number to a two-digit code. The System Speed Dial Number may contain a maximum of 24 digits. Begin with the display showing dial. 1. P r e s s [ S h o w ] . The display shows dial 2 . ...

Svstem Dial 29 Line Selection Line Selection allows you to specify the external line that is used for a System Speed Dial number. The options are the Prime line, an external line, or a line pool. After you have programmed a System Speed Dial number, press [Next] and the display shows: O R Use line: ...

Names 31 Names You can assign names to identify external lines and yourco-workers’ telephones. During a call, the name (if programmed)is shown on the telephone display instead of the external linenumber or internal telephone number of the caller. 5. I I 9. Services Telephone names P r o g r a m m i ...

32 Names Telephone Names Personalize your office communication by assigning names to the telephones in the system. A telephone’s default name is its internal number, for example, 27. Begin with the display showing speed dial. 1. P r e s s [ N e x t ] . 2 . 3 . The display shows 2. Press [Show] twice...

Names 33 Line Names Line Names allows you to assign a name to an external line. The default name is the number, for example, Line 02. Begin with the display showing dial. 1 . 2. 3. 4. 5. 6. 7. 8. Press [ N e x t ] . The display shows 2. Names. Press [ S h o w ] . The display shows names. Press [ N e...

34 /Time and date Time and date Time and date programming allows you to set the time and datethat is shown on the display when a telephone is not in use. Aswith any clock, this needs to be done every time that your office has a power failure. Direct-Dial 6. Service Modes I 7. Password 9. Call Servic...

38 Capabilities Capabilities Capabilities programming assigns restrictions and exceptions toClass of Service (COS) passwords, telephones, and lines. I I dial 7 . P a s s w o r d C l a s s o f S e r v i c e Dialing Filters A dialing filter is made up of restrictions and exceptions. Thesespecify the e...

42 Capabilities Filter descriptions Filter 00 permits unrestricted dialing, and cannot be changed. Filter 01 is pre-programmed with five restrictions and someassociated exceptions. Filter Restrictions Exceptions 00 Unrestricted dialing 01 0 1 1 8 0 0 1 5 5 5 I 9 1 1 9 1 1 4 1 1 976 0 2 2 4 None Filt...

44 Capabilities Use the [Show] button, the display button and the dial pad to enter the number of the Dialing filter to be assigned as theLine/telephone filter. Programming hints A maximum of 255 Line/telephone dialing filters may be applied to lines at telephones across the entire system. Telephone...

Capabilities 51 P r o g r a m m i n g h i n t s To accommodate the device attached to the you may want to lengthen or shorten the delay. If a modem or fax machine isattached to the you will want to keep the delay short. If a call to a fax machine or modem cannot be connected, try shortening the dela...

54 Service Modes Service Modes Using Service Modes, you can control how the system responds to calls, depending on the time of day. Up to three different Service Modes can be programmed, each with unique ringing arrangements. speed dial Names I 5. Capabilities 9. Call Control telephones Control tele...

Service Modes 55 You can assign a Control telephone to more than one externalline, but a line cannot be assigned to more than one Controltelephone. Only one Service Mode applies at any one time to all external lines controlled by a given Control telephone. The default Control telephone for all lines...

58 Password Password The Administration password allows access to Administration programming. This prevents unauthorized or unintentionalchanges to settings. To ensure security, distribute the passwordonly to selected personnel, record your password in the Programming Record, and change the password...

Log Defaults 59 Log Defaults If you subscribe to Call Display services, external calls can be tracked in a Call Log. Log Defaults programming customizes how log space is allocated to telephones throughout the system. Reset All Logs Use the button and the dial pad to enter the space allocation for th...

60 Call Services Call Services If you subscribe to Call Display services, external calls are identified on the display. Call Services programming allows youto customize how this information is used. 5. 6. Modes numbers lines Auto Call Info Automatic Call Information allows you to specify which telep...

62 Call Services First Display Depending on the services you subscribe to, Call Displayinformation may contain up to three parts; the name of the caller, the number of the caller, and the name of the line in your system that the call is on. Use the display button to select the setting to be shown fi...

Copying settings 63 Copying settings Programmed settings for lines, telephones, and certainCapabilities can be copied to other lines or telephones. If manylines or telephones require the same settings, program one lineor telephone, and then copy those settings. Line programming Line programming can ...

64 Programming reminders Programming reminders The Programming reminders are a record of programmablesettings which users may need to know on a day-to-day basis. Fill out whatever sections are programmed and must be known.Not all of the programmable features may be requiredinformation. Programmed se...

Programming reminders 65 telephones User name/location Internal number Page zone Prime telephone r Prime Telephone operator I n t e r n a l n u m b e r Lines answered at the Prime telephone Page zones Page zone Description 1 2 3 Line Pools Pool Accesscode Use A B - - - - C Miscellaneous programming ...

66 Programming reminders Call Pickup Groups Pickup Group Names of members of the group DR5.1 Owner’s Handbook PO84262701

74 Answering the telephone Answering the telephone Answering Your telephone can receive many different types of calls. Your telephone’s display tells you what type of call you are receiving. The usual way to answer a call is to pick up thereceiver, but there are several other possible methods, depen...

Answering the telephone Depending on the setting in Administration Programming and theexternal information available, either the caller’s name or telephone number is displayed. When you transfer an external call to another user, this information is displayed on the recipient’s telephone. There will ...

Answering the telephone from 23 I The person at telephone 23 hasforwarded an external call to you using Do Not Disturb. You have no free line buttons on which to receive a call. Release one of your current calls and try again toanswer the incoming call. You have received a Ring Again offer for a lin...

80 Answerina the telephone N o t e s There are three indications of an incoming call: ringing, a line button flashing, and a message on the display. You will notnecessarily receive all three indications for any particular call.You may have a line that has been set up not to ring at yourtelephone. If...

81 You can program memory buttons for one-touch dialing of internal or external telephone numbers. External 1. Press [Feature] 2 . Select the button you want to program. This is not necessaryfor the Telephone. 3 . If you want this autodialer to use a particular line or line pool, select that line or...

83 Notes If the power to your system is off for more than three days, numbers may be lost from the memory. numbers must be programmed onto memory buttons. They can not be programmed onto external or internal line buttons, the Handsfree/Mute button, or Answer buttons. You can program Host System Sign...

84 Call Forward Call Forward Forward your calls You can have all your calls forwarded to another telephone in the system. 1. Press 2 . Enter the number of the internal telephone to which you wantyour calls forwarded. Forwarding remains in effect until you enter the Cancel CallForward feature code. C...

Call Forward 85 Related features Do Not Disturb You can use the Do Not Disturb feature to forward your calls tothe Prime telephone. Line Redirection Note the differences between Line Redirection and Call Forward.Call Forward forwards all calls that arrive at a particulartelephone to another telephon...

Call Information 87 Information Call Information allows you to display information about incomingcalls. This information is more detailed than the Call Displayinformation you automatically receive. See the Answering the telephone section in this chapter for details. For external calls,you can displa...

88 Call Information Display Call Information for a call on hold 1 . To obtain information about your held call, press 2 . The display shows a c a l l . 3 . Select the line on hold. 4 . If the call is an internal call, the caller’s name and internalnumber are displayed.O RIf the call is an external c...

90 Call Log Choose Logging Options You can select the type of calls that will be stored in your Call L o g . 2 . If the default has not changed, the display shows No answered. If you want to log calls that were not answered, press or (Feature] O RPress or q to display the next selection. 3 . The dis...

Call Log 91 To manually log an external call: 1. Press O RPress a memory key programmed with this feature code.(See the Feature programming section in this chapter.) Use Autobumping Since your log has a set number of entries that it can hold, Autobumping is a feature that lets you tell what to do wh...

Call Log 93 Call from Call Log You may find it helpful to place calls from within your Call Log. Each stored caller number may vary according to the information associated with that particular call. If the caller number involves a or PBX system, the first few digits may need to be “trimmed” to make ...

94 Call Log Optional Password You have the option of accessing your Call Log through apassword. If you forget your password, there is a facility inAdministration programming to clear it (and then you could entera new password from your telephone). Assign a password to your Call Log 1. Press [Feature...

Call Log 95 Delete an assigned passwordAfter assigning a password to your Call Log, you may laterdecide that you do not want to use a password at all. 1 . Press [Feature] The display shows Old 2 . Enter your old password. The display shows New 3 . Press or [Hold]. The display shows No assigned, whic...

Call Park 99 Park Park a call You can suspend a call so that it can be retrieved from anytelephone in your system. 1. Press 2 . Use the Page feature to announce the retrieval code displayed by your telephone. Retrieving a parked call 1. Select an internal line. ORIf you have an Telephone, pick up th...

Call Pickup 101 Call Pickup You can pick up a call that is ringing at another telephone. Directed Pickup You can answer any telephone that is ringing in your s y s t e m 1. Press 2 . Enter the internal number of the ringing telephone. Group Pickup [Feature] Your system can be divided into as many as...

1 0 4 Call Queuing Call Queuing When you have more than one call ringing at your telephone, youcan choose the call that has the highest priority. 1. Press 2 . The system connects you to the call that has the highest priority. N o t e s Call Queuing answers external incoming calls before callback cal...

Camp-On 105 Camp-On Camp a call You can send an external call to another telephone, even if all its lines are busy. 1 . Press 2 . Dial the number of the telephone you want to camp the callo n . Related features Transfer [Feature] Camp-On is a variation of the Transfer feature. Displays You will see ...

Conference 107 Conference [Feature] Create a conference You can talk to two people at once. 1. Make sure you have two calls, one active and one on hold. 2 . Press 3 . Take the held call off hold (this is automatic on the M7100Telephone). Conference using Privacy Normally your calls are private; no o...

Conference 109 Related feature Unsupervised Conference You can permanently disconnect yourself from the conferenceand leave the other two people talking by pressing However, if both of the other people are outside the system, there are some restrictions: at least one ofthe outside callers must have ...

112 COS Password COS Password Change your Class of Service A Class of Service password is a six-digit code that lets youswitch from your current Class of Service to one that lets you dialnumbers prohibited by your current Class of Service. 1. Press 2 . Enter your COS password. Displays You will see ...

Customizing your telephone 113 your telephone You can change the way a telephone works in several ways.Some of the following features are assigned to telephones inAdministration programming. You can turn other features on andoff at individual telephones. Automatic Handsfree Automatic Handsfree lets ...

114 Customizing your telephone Dialing Modes You can set the dialing mode of your telephone. Press [Feature] q . 2 . Choose the dialing mode you want. supports three dialing modes: Automatic Dial, Pre-Dial, and Standard Dial. All three modes support on-hook dialing. (On-hook dialing means dialing a ...

Customizing your telephone 115 You can pre-dial both external and internal numbers. You must, however, select the correct type of line (external or internal) for the type of number you have entered. If all the lines on your telephone are busy, you will not be able to enter a telephone number. If you...

116 Customizing your telephone You can select either English or the alternate language at eachtelephone. When your system is first installed, all telephones will use English. You can program a memory button for one-touch switchingbetween languages. Program q q onto the button. Pressing the button wi...

Customizing your telephone 117 Press the button of the line you want to move. Press or when you have finished moving lines. Press the button you want to move theline to. Neither of the buttons iserased. The lines, or the line and feature, simply switch places. The button you are trying to move is no...

Customizing your telephone 119 Related features q You can program your telephone’s memory buttons to dialfrequently used numbers with the feature. Feature programming [Feature) You can program feature codes onto your telephone’s memory buttons using the Feature programming feature. Speed Dial progra...

120 Dialing Dialing One of the most important features of your telephone system is the ability to dial telephone numbers. Many features require youto dial telephone numbers. The displays associated with dialing are listed here. Note: When dialing telephone numbers keep in mind that if there is a 10 ...

122 Dialing Dialing modes supports three different methods of dialing. They are described in the Customizing your telephone section under the heading Dialing Modes. Line Pools Line pools give you access to many external lines. Priority Call If you get a busy signal when you call someone in your offi...

Do Not Disturb 127 Displays Your telephone is in Do Not Disturb mode. To cancel Do Not Disturb,press q Your telephone is receiving calls n o r m a l l y . Note If you use Do Not Disturb while an external call is ringing, the callwill be forwarded to the Prime telephone. It may also beanswered by any...

Group Listen l-31 Group Listen Group Listen You can let people in your office listen in on a call. 1. Press [Feature] q . You will hear the caller’s voice through your telephone’s speaker. 2 . Continue to speak to the caller through the telephone receiver. The caller will not hear people in your off...

133 Handsfree to regular call You can turn a handsfree call into a regular call. 1. Lift the receiver. Notes The indicator next to is solid when you are in Handsfree mode. It flashes when you mute the microphone. In open-concept environments, use the receiver or a headset when Handsfree communicatio...

1 3 4 Hold Hold [Hold Put a call on hold You can temporarily suspend a call. 1. Press When a call is on hold, its indicator flashes on all telephones that have access to the line. The call can be retrieved from any of these telephones. Retrieve a held call You can connect to a call on hold. 1. Press...

136 Host System Signaling Host System Signaling You can access Host systems, such as Private Branch Exchanges (PBX) from by using Host System Signaling features (also known as End-to-End Signaling). These featureseither send a special signal to the host system or allow you to program delays required...

Host System Signaling 137 Programmed Release The Programmed Release feature performs the function of the button in a programmed dialing sequence. When the system encounters a Programmed Release at the end of a programmeddialing sequence, it hangs up the call after the numbers aredialed. The Programm...

Line Pools 139 Line Pools [Feature) Use a line pool A line pool is a group of external lines that can be shared by many telephones. You can use a line in a line pool to make an external call. 1. If you have a free internal line, dial a line pool access code on an internal line. (You do not need the ...

Line Redirection 1 4 1 Line Redirection [ F e a t u r e ] q Redirect a line Line Redirection lets you send your external calls to a telephone outside the office. You may choose to redirect all your external lines or only some of them. 1. Press q . 2 . Select the outgoing line to be used for redirect...

142 Line Redirection Denied Displays while redirecting lines You will see some of the following displays while programming Line Redirection. The displays you see while cancelingredirection are listed after this chart. See the Dialing section for displays that occur while entering telephone numbers. ...

144 Line Redirection The line you are attempting to redirect cannot be redirected because it is nota disconnect supervised line. YourCustomer Service representativeassigns disconnect supervision tolines. Displays while canceling redirection You will see the following displays while canceling Line Re...

1 4 6 Long Tones Long Tones The Long Tones feature lets you control the length of a tone sothat you can signal devices such as fax or answering machineswhich require tones longer than the standard 120 milliseconds. 1 . While on a call, press q q . 2 . Press the dial pad buttons to produce the approp...

Messages 147 Messages The Messages feature allows you to send a message to another user, and lets you know if you have any messages waiting. As well, the Messages feature uses a Message Waiting List to keep a record of your internal messages and your(external) voice mail messages, if the service is ...

1 4 8 Messages Cancel a sent message You can cancel a message that you have sent to someone. 1. Press [Feature] q . The display shows for: 2 . Enter the internal number for the message that you want to cancel. Notification of message(s) If another user in your system or your Voice Message Center has...

Messages 149 Remove items from your List You can erase an internal message or clear a message you have received from your Voice Message Center. When you clear thismessage from your Message Waiting List, it still exists at yourVoice Message Center until you erase it there. To erase a voicemessage, re...

Telephones 153 Telephones This section covers the basic features of your telephone and optional equipment that may be attached to it. Buttons Feature button You use the Feature button to invoke features. See the Using features section. Hold button You use the Hold button to put calls on hold. See th...

Telephones 155 Release button Pressing ends a call. You do not have to put the receiver down. also ends feature programming. While you are on a call, do not press to end a feature you are using (such as Show Message). If you do, you will disconnectthe call. Use instead. Volume bar The volume bar con...

Page 157 Make a page announcement You can make announcements over the system. The tone preceding a page announcement up to now was always on. Now it is possible to turn the page tone off for all users inConfiguation programming. This is convenient if the officeenvironment is often busy with Page Ann...

160 Priority Call Priority Call If you get a busy signal when you call someone in your office, you can interrupt them. If the Do Not Disturb feature is on at thetelephone of the person that you are trying to reach and thattelephone is idle, you can override Do Not Disturb. Use this feature for urgen...

1 6 2 Service Modes Service Modes Switch to a Service Mode You can use Service Modes to make your system behave differently at different times of day. For instance, allincoming external calls can be directed to a security guard’stelephone during the night, or calls to one receptionist can bedirected...

Service Modes 163 Notes A Service Mode allows you to change which lines ring at whichtelephone, to activate or deactivate the auxiliary ringer for certain lines, and to have calls to the Direct-Dial telephone ring at theExtra-Dial telephone. Service Modes can be programmed to begin automatically at ...

164 Teleohones Special Telephones You can assign several special functions to the telephones in your system. Except where noted, you do not need special hardware. A special function is assigned to a telephoneeither by your Customer Service representative in Configurationprogramming or by you in Admi...

166 Special Telephones line The Hotline has been set up to dial anexternal number on a Prime line butthe Hotline telephone does not have a Prime line. This must be corrected in C o n f i g u r a t i o n o r A d m i n i s t r a t i o np r o g r a m m i n g . The Hotline has been set up to dial anexte...

Speed Dial 167 Speed Dial [Feature] Make a Speed Dial call You can quickly dial external telephone numbers that have been programmed onto Speed Dial codes. 1. Press [Feature] 2 . Enter the appropriate two-digit Speed Dial code. supports two types of Speed Dial codes, Personal and System. System Spee...

170 System features System features The following system features are available for the entire system, with the exception of Disconnect Supervision. Theavailability of Disconnect Supervision is dependent on thepresence of an Open Switch Interval (OSI) message. Accidental Disconnect Protection If you...

172 System features Lines The following features and characteristics are associated with the use of lines. Disconnect SupervisionDisconnect Supervision is available when an Open SwitchInterval (OSI) message is provided on a line by the public telephone system. If Disconnect Supervision is available,...

Time features 175 Time features The Time features let you check the present time and how longyou have spent on a call. Call Duration Timer q You can see how long you spent on your last call or how longyou have been on your present call. 1. Press 2. Read the display. Show Time You can see the present...

176 /Transfer Transfer Transfer a call You can transfer a call to a telephone in your system or external to 1. Make a call, answer a call or take a call off hold. 2. Press q or (or [Transfer] if programmed). 3 . To transfer within the system: dial an internal telephone number or press an Internal bu...

Voice Call 1 8 1 Voice Call Make a voice call You can make an announcement or begin a conversation through the speaker of another telephone in the system. 1. Press Mute Voice Call tones When a Voice Call begins at your telephone, you hear a beepevery 15 seconds as a reminder that the microphone is o...