Nortel P0908524 - Manuals - manualsarea.com

Page 3 - Contents

P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide Contents Chapter 1 How to use this guide 7 Introduction 7Conventions and symbols used in this guide 8Prerequisites 8 Chapter 2 Using Enterprise Edge Voice Messaging 9 Introduction 9Enterprise Edge telephones 9 Enterprise Edge one line...

Page 4 - Chapter 5; About erased messages 38; Chapter 7; Sending a message to more than one recipient 49

4 Contents Enterprise Edge Voice Messaging Reference Guide P0908524 Issue 01 Chapter 5 Greetings 27 Introduction 27Types of mailbox greetings 27 Personal mailbox greetings 27Information mailbox greetings 29 Recording the Primary or the Alternate mailbox greeting 29Choosing the Primary or the Alterna...

Page 5 - Chapter 8; Introduction 51; Chapter 9; Transferring a mailbox owner’s call to Enterprise Edge Voice; Off-premise Message Notification 65; Setting up Off-premise Message Notification to a pager number 70

Contents 5 P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide Chapter 8 Call Forwarding your calls 51 Introduction 51 Call Forwarding your calls to Enterprise Edge Voice Messaging 51Setting up Call Forward remotely 51Call Forward with Caller ID (CLID) 52 Chapter 9 Transferring calls 5...

Page 6 - Recording a call 81; Introduction 85; Appendix A: Default values and tone commands 89

6 Contents Enterprise Edge Voice Messaging Reference Guide P0908524 Issue 01 Chapter 11 Recording a call 81 Introduction 81Using Call Record 81 Chapter 12 Enterprise Edge Voice Messaging Tips 83 Introduction 83Enterprise Edge Voice Messaging Tips 83 Chapter 13 Troubleshooting 85 Introduction 85 Appe...

Page 7 - How to use this guide; Introduction; This chapter describes:; How the; is

P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide How to use this guide Introduction Use the Enterprise Edge Voice Messaging Reference Guide with the Enterprise Edge Voice Messaging Quick Reference Guide. The Enterprise Edge Voice Messaging Reference Guide gives you detailed informat...

Page 8 - Conventions and symbols used in this guide; Enterprise Edge

8 How to use this guide Enterprise Edge Voice Messaging Reference Guide P0908524 Issue 01 Conventions and symbols used in this guide The following conventions and symbols are used for describing features and their operation: Prerequisites If you are a new user, make sure you are familiar with how to...

Page 9 - Using Enterprise Edge Voice Messaging; Enterprise Edge one line display telephones

P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide Using Enterprise Edge Voice Messaging Introduction Enterprise Edge Voice Messaging works with the Enterprise Edge system to provide an automated receptionist service. Enterprise Edge Voice Messaging answers incoming calls, routes them...

Page 10 - Enterprise Edge two line display telephones; Press; Alternate extensions; , the same way that you usually

10 Using Enterprise Edge Voice Messaging Enterprise Edge Voice Messaging Reference Guide P0908524 Issue 01 Enterprise Edge two line display telephones Enterprise Edge two line display telephones show you Enterprise Edge Voice Messaging commands and options. All system administration tasks, such as s...

Page 11 - Enterprise Edge ATA 2; ·°fi; Entering characters on the Enterprise Edge dialpad; Pswd

Using Enterprise Edge Voice Messaging 11 P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide Enterprise Edge ATA 2 You can use a single-line Enterprise Edge telephone for most Enterprise Edge Voice Messaging sessions. However, you cannot use a single-line telephone attached to an Enter...

Page 12 - Enterprise Edge Voice Messaging voice prompts; Interrupting a voice prompt

12 Using Enterprise Edge Voice Messaging Enterprise Edge Voice Messaging Reference Guide P0908524 Issue 01 For instance, the following display shows the Name: command line prompt: When you begin to enter the last name, the Name: command line prompt disappears. For example, if you are entering the na...

Page 13 - Automated Attendant; Personal mailbox

Using Enterprise Edge Voice Messaging 13 P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide Automated Attendant The Automated Attendant acts as a receptionist for incoming calls. When enabled, the Automated Attendant answers your company’s incoming telephone lines depending on the tim...

Page 14 - Information mailbox; Information mailbox greetings; Special mailboxes; Enterprise Edge Voice Messaging Never Full mailbox feature

14 Using Enterprise Edge Voice Messaging Enterprise Edge Voice Messaging Reference Guide P0908524 Issue 01 Guest mailbox Guest mailboxes provide temporary employees and guests with access to internal messaging and call routing features. Guest mailboxes do not have an operating extension. They are as...

Page 15 - Setting up your mailbox; Recording or changing

P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide Setting up your mailbox Introduction This chapter shows you how to set up your mailbox and describes the following topics: • Initializing your mailbox • Opening your mailbox • Mailbox Password • Company Directory • Assigning a Target ...

Page 16 - Note: If you are at another Enterprise Edge set, press

16 Setting up your mailbox Enterprise Edge Voice Messaging Reference Guide P0908524 Issue 01 Initializing and opening your mailbox for the first time To initialize and open your mailbox for the first time: After your mailbox is initialized, record your Personal mailbox greetings. If you do not recor...

Page 17 - Opening your mailbox; Opening your mailbox remotely; Opening a mailbox after it is initialized; OK; Note: If you are at another Enterprise Edge; OTHR

Setting up your mailbox 17 P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide Opening your mailbox You can open your mailbox from: • your own extension • another Enterprise Edge Voice Messaging extension • an outside telephone (as shown in Opening your mailbox remotely ) Opening a mai...

Page 18 - Mailbox Password; Changing your mailbox password

18 Setting up your mailbox Enterprise Edge Voice Messaging Reference Guide P0908524 Issue 01 Mailbox Password Your password is from four to eight digits long and cannot start with zero. When you initialize Enterprise Edge Voice Messaging, the default mailbox password is four zeros (0000). You are pr...

Page 19 - Company Director y; Recording or changing your name in the Company Directory

Setting up your mailbox 19 P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide Company Director y The Company Directory is a list of mailbox owners on the Enterprise Edge Voice Messaging system. Before your mailbox can be used to receive messages, you must record your name in the Compa...

Page 20 - Assigning a Target Attendant; to speak to my

20 Setting up your mailbox Enterprise Edge Voice Messaging Reference Guide P0908524 Issue 01 Assigning a Target Attendant The person that you assign to answer your telephone is your Target Attendant. After you assign your Target Attendant, a caller who reaches your mailbox can press ‚ to speak with ...

Page 21 - Feature codes and mailbox options; Description of feature codes

P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide Feature codes and mailbox options Introduction This chapter describes the Enterprise Edge Voice Messaging feature codes and mailbox options, and includes the following topics: • Feature codes • Determining custom feature codes • Progr...

Page 22 - About Off-premise Message

22 Feature codes and mailbox options Enterprise Edge Voice Messaging Reference Guide P0908524 Issue 01 Note: When a caller leaving a message in a mailbox is interrupted, the part of the message that is recorded before the interruption remains in the mailbox. Delete this message. If Off-premise Messa...

Page 23 - Determining custom feature codes; xx

Feature codes and mailbox options 23 P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide Determining custom feature codes If your company is using custom feature codes, find out what the custom feature codes are. To determine the Enterprise Edge Voice Messaging custom feature codes, us...

Page 24 - Programming a memory button with a feature code; Mailbox options

24 Feature codes and mailbox options Enterprise Edge Voice Messaging Reference Guide P0908524 Issue 01 Programming a memory button with a feature code Each Enterprise Edge Voice Messaging feature code can be programmed to a single memory button. To program a memory button: Use one of the paper label...

Page 25 - Main Mailbox menu and options; Mailbox Administration menu; fl

Feature codes and mailbox options 25 P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide Main Mailbox menu and options To access the main mailbox menu: Table 2 Main Mailbox Options Mailbox Administration menu To access the Mailbox Administration menu: 1. Press ƒ ·°⁄ to open your mailbo...

Page 27 - Greetings; Personal mailbox greetings; Recording or changing your name in the

P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide Greetings Introduction This chapter describes the mailbox greetings and how to record them. This chapter includes: • Types of mailbox greetings • Recording the Primary or the Alternate mailbox greeting • Choosing the Primary or the Al...

Page 29 - announce sales; Recording the Primar y or the Alternate mailbox greeting; Choosing

Greetings 29 P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide Information mailbox greetings Information mailboxes greetings provide messages and announcements to callers. A caller is automatically disconnected after listening to an Information mailbox greeting. Information mailboxes...

Page 30 - Note: If you record a mailbox greeting from a

30 Greetings Enterprise Edge Voice Messaging Reference Guide P0908524 Issue 01 To record your Primary or Alternate mailbox greeting: 1. Press ƒ ·°⁄ to open your mailbox. 2. Enter your mailbox password and press OK or £ . Note: If you record a mailbox greeting from a telephone that has not been assig...

Page 31 - Choosing the Primar y or the Alternate mailbox; Note: If you choose the Alternate mailbox greeting,

Greetings 31 P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide Choosing the Primar y or the Alternate mailbox greeting Primary mailbox greeting You record a Primary mailbox greeting after initializing your mailbox. If you record a Primary and an Alternate mailbox greeting, you need t...

Page 32 - Recording a Personalized mailbox greeting

32 Greetings Enterprise Edge Voice Messaging Reference Guide P0908524 Issue 01 Note: If you have chosen a greeting that is not yet recorded, you are transferred back to the greeting options menu to record the greeting. Recording a Personalized mailbox greeting If your company subscribes to a CLID se...

Page 33 - Deleting a Personalized mailbox greeting

Greetings 33 P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide Deleting a Personalized mailbox greeting If you program Enterprise Edge Voice Messaging with a Personalized mailbox greeting that you no longer need, you can delete the Personalized mailbox greeting. To delete a Personali...

Page 34 - Recording an Information mailbox greeting; Recording the Primary or the Alternate mailbox

34 Greetings Enterprise Edge Voice Messaging Reference Guide P0908524 Issue 01 Recording an Information mailbox greeting Before you record your Information mailbox greeting, you must determine what the greeting includes. As you prepare your greeting, be sure to include important times and dates. Wri...

Page 35 - Accessing your messages; Receiving calls

P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide Accessing your messages Introduction This chapter describes accessing your messages and explains the following related topics: • Receiving calls • Enterprise Edge Voice Messaging Never Full mailbox feature • Listening to your mailbox ...

Page 36 - Listening to your mailbox messages

36 Accessing your messages Enterprise Edge Voice Messaging Reference Guide P0908524 Issue 01 Listening to your mailbox messages To listen to your messages: A number of options are available to you during and after listening to a message. The table Listening to your mailbox messages shows the options...

Page 38 - SAVE; About erased messages; saved

38 Accessing your messages Enterprise Edge Voice Messaging Reference Guide P0908524 Issue 01 Notes: 1. Because your mailbox has limited message storage space, delete any messages you no longer need. After a certain time period, your saved messages may be erased automatically. Ask your System Adminis...

Page 39 - Call Screening; ANS

Accessing your messages 39 P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide Call Screening Call Screening lets you determine who is calling before you accept the call. It applies only to external calls transferred from the Automated Attendant or from Custom Call Routing (CCR). See y...

Page 41 - Sending messages; Broadcast messages; About recording and sending a message; Sending a message using a Group List

P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide Sending messages Introduction This chapter describes sending messages and explains the following topics: • Types of messages • About recording and sending a message • Using the Company Directory • Message delivery options • Recording ...

Page 42 - Using the Company Directory; Using the Company Director y; DIR

42 Sending messages Enterprise Edge Voice Messaging Reference Guide P0908524 Issue 01 About recording and sending a message Messages can be recorded and sent using: • the Open Mailbox feature ( ƒ ·°⁄ ) • the Leave Message feature ( ƒ ·°‚ ) When you use the Open Mailbox feature, you open your persona...

Page 44 - Message deliver y options

44 Sending messages Enterprise Edge Voice Messaging Reference Guide P0908524 Issue 01 Message deliver y options Enterprise Edge Voice Messaging provides you with five possible message delivery options: • Normal • Certified • Urgent • Private • Timed Delivery Normal, Certified, and Private messages p...

Page 45 - or

Sending messages 45 P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide Assigning message delivery options using the Open Mailbox feature To assign message delivery options using the Open Mailbox feature: 1. Press CERT or ⁄ to assign the Certified delivery option. Press URGENT or ¤ to ...

Page 46 - Recording and sending a message using the Open Mailbox feature

46 Sending messages Enterprise Edge Voice Messaging Reference Guide P0908524 Issue 01 Assigning message delivery options using the Leave Message feature To assign message delivery options using the Leave Message feature: Recording and sending a message using the Open Mailbox feature To record and se...

Page 47 - Recording and sending a message using the Leave Message feature; Note: The display shows the name of the mailbox

Sending messages 47 P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide Recording and sending a message using the Leave Message feature To record and send a message using the Leave Message feature: 6. Enter the mailbox number or Group List number of the person or Group you want to leav...

Page 48 - Replying to messages; Replying to an internal message sender; Recording and sending a message using the

48 Sending messages Enterprise Edge Voice Messaging Reference Guide P0908524 Issue 01 Replying to messages You can reply to internal message senders and to external message senders. To reply to a message from an external message sender, your company must subscribe to Caller ID (CLID). Replying to an...

Page 49 - Replying to an external message sender; Sending a message to more than one recipient

Sending messages 49 P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide Replying to an external message sender You can reply to a message from an external message sender if your company subscribes to CLID. Before using the Reply option you must play the message. To reply to an external...

Page 50 - Copying a message to other recipients; using; Forwarding a copy of a message to one or more recipients; For more information on playing your messages, refer to

50 Sending messages Enterprise Edge Voice Messaging Reference Guide P0908524 Issue 01 Copying a message to other recipients You can copy a message to other recipients using the Open Mailbox feature: • using ALL - message recipients have the same delivery options • using CC - this allows message reci...

Page 51 - Call Forwarding your calls; Call Forwarding your calls to Enterprise Edge Voice Messaging; CANCEL; Setting up Call Forward remotely

P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide Call Forwarding your calls Introduction This chapter shows the following ways that you can forward your calls: • Call Forwarding your calls to Enterprise Edge Voice Messaging • Setting up Call Forward remotely • Call Forward with Call...

Page 52 - Note: If Call Display is turned on, the voice prompt says: “Caller

52 Call Forwarding your calls Enterprise Edge Voice Messaging Reference Guide P0908524 Issue 01 7. Press ⁄ to turn Call Display on and off. Note: If Call Display is turned on, the voice prompt says: “Caller information will be displayed at your set.”If Call Display is turned off, the voice prompt sa...

Page 55 - Transferring calls

P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide Transferring calls Introduction This chapter describes transferring calls and explains: • Transferring calls to an Enterprise Edge Voice Messaging mailbox • Transferring calls from your mailbox to the Operator • Transferring calls fro...

Page 57 - Transferring calls from your mailbox to the Operator; Transferring calls from your mailbox to the Automated Attendant; Transferring a call to Custom Call Routing (CCR)

Transferring calls 57 P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide Transferring calls from your mailbox to the Operator To transfer calls from your mailbox to the Operator, press ‚ while at the Main Mailbox menu. For more information, refer to Main Mailbox menu and options on pa...

Page 58 - Outbound Transfer; and you will be transferred to my cellular; Adding special characters to the destination number; ADD

58 Transferring calls Enterprise Edge Voice Messaging Reference Guide P0908524 Issue 01 Outbound Transfer You can set up Outbound Transfer to transfer a caller who has reached your mailbox to a number that you assign. A caller can use Outbound Transfer from any touch tone telephone, and you can dire...

Page 59 - telephone

Transferring calls 59 P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide To add special characters on an Enterprise Edge one line display telephone, refer to the table Adding special characters using an Enterprise Edge one line display telephone . To add special characters on a two-li...

Page 60 - Optimizing Outbound Transfer; £fififi⁄¤‹›

60 Transferring calls Enterprise Edge Voice Messaging Reference Guide P0908524 Issue 01 Optimizing Outbound Transfer When Enterprise Edge Voice Messaging transfers a call to an external telephone number using Outbound Transfer, two lines are used. An incoming line is used to connect the caller to yo...

Page 61 - Setting up Outbound Transfer to a phone number; Adding

Transferring calls 61 P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide Setting up Outbound Transfer to a phone number To set up Outbound Transfer to a phone number for the first time: Setting up Outbound Transfer to an extension To set up Outbound Transfer to an extension for the fi...

Page 62 - Changing the Outbound Transfer parameters

62 Transferring calls Enterprise Edge Voice Messaging Reference Guide P0908524 Issue 01 Changing the Outbound Transfer parameters To change the Outbound Transfer parameters: 5. Press ADMIN or ⁄ to set up Outbound Transfer. 6. Enter the destination extension and press OK or £ . 7. Press OK or £ to ac...

Page 63 - Turning Outbound Transfer on and off

Transferring calls 63 P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide Turning Outbound Transfer on and off You can turn Outbound Transfer on or off at any time after you set it up. Turning Outbound Transfer off does not affect any of its assigned parameters. To turn Outbound Transf...

Page 65 - Off-premise Message Notification; phone

P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide Off-premise Message Notification Introduction This chapter describes how to set up and change Off-premise Message Notification and includes the following topics: • About Off-premise Message Notification • Setting up Off-premise Messag...

Page 66 - Setting up Off-premise Message Notification to a phone number

66 Off-premise Message Notification Enterprise Edge Voice Messaging Reference Guide P0908524 Issue 01 Off-premise Message Notification parameters You can set up the parameters for Off-premise Message Notification from any touch tone phone. The parameters include: • destination type (telephone, exten...

Page 67 - Adding special characters to the destination

Off-premise Message Notification 67 P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide 8. Press OK or £ to accept the destination phone number. The <x> represents the phone number. Press ADD or ¤ to add special characters. For information, refer to Adding special characters to t...

Page 68 - Setting up Off-premise Message Notification to an extension

68 Off-premise Message Notification Enterprise Edge Voice Messaging Reference Guide P0908524 Issue 01 Setting up Off-premise Message Notification to an extension To set up Off-premise Message Notification to one extension for the first time: 1. Press ƒ ·°⁄ to open your mailbox. 2. Enter your mailbox...

Page 69 - Note: Steps 16 and 17 allow you to review the start

Off-premise Message Notification 69 P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide 15. Press NEXT or £ to accept the start time that you entered. Press CHNG or ⁄ to change the start time. Note: Steps 16 and 17 allow you to review the start and stop times. 16. Press NEXT or £ to ac...

Page 70 - Setting up Off-premise Message Notification to a pager number; £›¤fififi⁄¤‹›£‹

70 Off-premise Message Notification Enterprise Edge Voice Messaging Reference Guide P0908524 Issue 01 Setting up Off-premise Message Notification to a pager number When you set up Off-premise Message Notification, you can add special characters to the destination pager number. Read: • Adding special...

Page 71 - Adding special characters to the; Note: There is a combined limit of 29 characters for

Off-premise Message Notification 71 P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide 7. Enter the destination pager number and press OK or £ . 8. Press OK or £ to accept the destination pager number. The <x> represents the pager number. Press ADD or ¤ to add special characters...

Page 72 - Changing Off-premise Message Notification; Changing the destination type from phone or extension to a pager; Changing Off-premise Message Notification parameters

72 Off-premise Message Notification Enterprise Edge Voice Messaging Reference Guide P0908524 Issue 01 Changing Off-premise Message Notification To change the parameters of Off-premise Message Notification refer to: • Changing Off-premise Message Notification parameters • Changing the destination typ...

Page 73 - Adding special; Note: If you chose a phone or extension destination,

Off-premise Message Notification 73 P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide 9. Press OK or £ to accept the destination number (represented by the <x> ). Press ADD or ¤ to add special characters if the destination number is a phone or pager. For information, refer to A...

Page 78 - Note: To delete more destination numbers, press

78 Off-premise Message Notification Enterprise Edge Voice Messaging Reference Guide P0908524 Issue 01 Deleting an Off-premise Message Notification destination number If you have set up more than one destination number in Off-premise Message Notification, you are given the option to delete the destin...

Page 79 - Note: When you are done inserting destination

Off-premise Message Notification 79 P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide Inserting an Off-premise Message Notification destination number You have the option to insert destination number(s) if you have more than one destination number. To insert an Off-premise Message No...

Page 80 - Turning Off-premise Message Notification on and off; About Off-premise Message Notification

80 Off-premise Message Notification Enterprise Edge Voice Messaging Reference Guide P0908524 Issue 01 Turning Off-premise Message Notification on and off You can turn Off-premise Message Notification on or off at any time. When you turn Off-premise Message Notification off, you do not affect any of ...

Page 81 - Recording a call; Forwarding a copy of a message to one or more

P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide Recording a call Introduction ƒ ·°· allows you to record an active telephone call and place the resulting message in your mailbox. Before you activate the Call Record feature, ask the parties on the call for permission to record the c...

Page 83 - Enterprise Edge Voice Messaging Tips

P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide Enterprise Edge Voice Messaging Tips Introduction This chapter describes some easy to follow guidelines to optimize using Enterprise Edge Voice Messaging. Enterprise Edge Voice Messaging Tips To take advantage of Enterprise Edge Voice...

Page 85 - Troubleshooting; Whenever the

P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide Troubleshooting Introduction This chapter describes some problems that can occur while you are using Enterprise Edge Voice Messaging. This chapter includes a list of typical problems and what to do when they occur. The problems you en...

Page 86 - YES

86 Troubleshooting Enterprise Edge Voice Messaging Reference Guide P0908524 Issue 01 My name is not played in the Company Directory. Check to ensure that your mailbox is initialized. If it is not initialized, your name is not played in the Company Directory and your mailbox cannot receive any messag...

Page 87 - to reach you. Refer to

Troubleshooting 87 P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide Outbound Transfer does not work. Ensure that you have recorded the correct instructions for callers in your personal greeting. In your greeting, tell callers to press ‡ to reach you. Refer to Outbound Transfer on pa...

Page 89 - Default values and tone commands; Default mailbox numbers for the General Delivery mailbox; to access an outside line, press

P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide Appendix A: Default values and tone commands Default mailbox numbers for the General Delivery mailbox s If the Group List leading digit is one then the default General Delivery mailbox numbers begin with two. DTMF tone commands for se...

Page 91 - Glossar y

P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide Glossar y Administration The tasks involved in maintaining the Enterprise Edge Voice Messaging mailboxes, greetings and set up configuration. Alternate greeting A greeting recorded for a Personal mailbox and played on occasions such a...

Page 93 - A mailbox assigned to a user who does not have an extension.

Glossary 93 P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide Group Lists A collection of mailbox numbers assigned to a special group name and number by the System Administrator. If a message is sent to a Group List, all mailboxes contained in the list receive the same message. Guest...

Page 94 - Mailboxes assigned to users as a place to store messages.

94 Glossary Enterprise Edge Voice Messaging Reference Guide P0908524 Issue 01 Never Full mailboxes Your Enterprise Edge Voice Messaging mailbox is equipped with the Never Full mailbox feature, which allows an external caller to leave a message in your mailbox, even if the mailbox is “full”. The mess...

Page 95 - A push-button telephone that emits DTMF tones.

Glossary 95 P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide Resetting passwords A System Administrator task that changes a mailbox password from its current setting back to the Enterprise Edge Voice Messaging default setting 0000 (four zeros). Special mailboxes The two mailboxes us...

Page 97 - Index

P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide Index A Activating Call Forward with Caller ID 51 Outbound Transfer 63 Adding special characters pause characters 71 to a destination number 58 Alert tone 52 Alternate greeting 28 , 83 choosing whether mailbox accepts messages 31 usin...