Page 5 - Contents; How to get help
5 Contents How to get help 7 Getting help from the Nortel Web site 7 Getting help over the phone from a Nortel Solutions Center 7 Getting help from a specialist by using an Express Routing Code 7 Getting help through a Nortel distributor or reseller 8 CallPilot 5.0 installation 9 Prerequisites to Ca...
Page 7 - Getting help from the Nortel Web site; Getting help over the phone from a Nortel Solutions Center
7 How to get help This chapter explains how to get help for Nortel products and services. Getting help from the Nortel Web site The best way to get technical support for Nortel products is from the NortelTechnical Support Web site: www.nor tel.com/support This site provides quick access to software,...
Page 8 - Getting help through a Nortel distributor or reseller
8 How to get help www.nor tel.com/erc Getting help through a Nortel distributor or reseller If you purchase a service contract for your Nortel product from a distributoror authorized reseller, you can contact the technical support staff for thatdistributor or reseller. Nortel CallPilot Quickstart Gu...
Page 9 - CallPilot 5.0 installation; Prerequisites to CallPilot 5.0 installation; Risk of injury by electric shock; DANGER; Risk of injury by laser
9 CallPilot 5.0 installation The CallPilot 5.0 Quickstart Guide provides basic instructions on newhardware installation and basic configuration of a CallPilot 5.0 system. Afterusing this guide to set up a basic CallPilot configuration, you should beable to dial a mailbox, leave a message and retriev...
Page 10 - CallPilot 5.0 installation tasks
10 CallPilot 5.0 installation • Understanding of electrostatic discharge and how to prevent it.Electrostatic discharge (ESD) is the transfer of charge betweenbodies at different electrical potentials. ESD can change the electricalcharacteristics of a semiconductor device and degrade or destroy it.ES...
Page 11 - Time requirements
Time requirements 11 • "CallPilot resource configuration" (page 17) • "CallPilot server preinstallation" (page 37) • "CallPilot server installation" (page 41) • "CallPilot server configuration" (page 47) • "CallPilot server testing" (page 55) Time requirements...
Page 13 - CS 1000/M1 system status check tasks
13 CS 1000/M1 system status check This task describes how to check the Communication Server 1000 (CS1000) or the Meridian 1 (M1) system status. To successfully install a basic CallPilot system, you must provision or verifythe following parameters on the telephony switch (CS 1000 or M1): • PBX IP and...
Page 14 - Checking the current IP address of the PBX (LD 117); —End—; Checking the currently configured VAS IDs; Step
14 CS 1000/M1 system status check • "Checking the status of the ELAN connection to the PBX (LD 48)" (page15) Checking the current IP address of the PBX (LD 117) Perform the following procedure to check the current IP address in the CS1000 or M1 system. Step Action 1 Connect to the PBX. 2 If ...
Page 15 - Checking the ELAN interface status of the PBX (LD 137); Enter STAT ELNK. The status of the ELAN interface appears.; Enabling the ELAN interface of the PBX (LD 137)
Checking the status of the ELAN connection to the PBX (LD 48) 15 —End— Checking the ELAN interface status of the PBX (LD 137) Perform the following procedure to check the ELAN interface status. Step Action 1 Connect to the PBX. 2 Enter LD 137. 3 Enter STAT ELNK. The status of the ELAN interface appe...
Page 17 - CallPilot resource configuration; CallPilot resource configuration tasks
17 CallPilot resource configuration This task describes how to configure CallPilot 5.0 resources on theCommunication Server 1000 (CS 1000) or Meridian 1 (M1) system. CallPilot can be provided only on a per-customer basis on the CS 1000or M1 system. AML messages used for communications between thetel...
Page 18 - Configuring a new ELAN ID and VAS ID (LD 17)
18 CallPilot resource configuration Configuring a new ELAN ID and VAS ID (LD 17) Define and configure the ELAN subnet for the AML link and its associatedVAS ID in the configuration record. This provides the Ethernet connectionover which AML messages are exchanged between the CS 1000 or M1system and ...
Page 20 - Defining CallPilot in the customer data block (LD 15)
20 CallPilot resource configuration Prompt Response Notes CSQI xxx Enter the number of CallPilotDS0 channels multiplied by 2. For example, if there are 24DS0 channels, enter 48. CSQO xxx Enter the number of CallPilotDS0 channels multiplied by 2. For example, if there are 24DS0 channels, enter 48. 4 ...
Page 23 - Configuring Automatic Call Distribution (LD 23)
Configuring Automatic Call Distribution (LD 23) 23 3 Enter the appropriate values as described in the following table.For prompts not listed in the following table, press Enter to acceptthe default. Table 9LD 16 - Configuring the Route Data Block Prompt Response Notes REQ CHG TYPE rdb CUST xx Custom...
Page 31 - CallPilot server general description; 00r CallPilot server; Front panel
31 CallPilot server general description This section describes the hardware components of the CallPilot servers. For CallPilot Release 5.0, there are two server models: the 600rCallPilot server and the 1005r CallPilot server. The 600r system is asmall-capacity system that can handle up to 20,000 mai...
Page 32 - Back panel
32 CallPilot server general description Figure 2600r CallPilot server - front panel LEDs Table 15600r CallPilot server - front panel LEDs Label Description A Power button B Reset button C Critical fault LED D Major fault LED E Minor fault LED F Power LED G Disk 0 activity/fault LED (green/amber) H N...
Page 37 - CallPilot server preinstallation; Recommended tools
37 CallPilot server preinstallation This task describes the CallPilot server preinstallation. Recommended tools • The following is a list of recommended tools for the job: — antistatic ESD wrist strap kit — cordless power drill with various Phillips, Robertson, and nut driver bits — hand-held Philli...
Page 38 - CallPilot server preinstallation tasks
38 CallPilot server preinstallation CallPilot server preinstallation tasks The following is a list of tasks you perform to prepare for CallPilot serverinstallation. To link to detailed procedures for each task, click the text. • "Choosing a location" (page 38) • "Preparing the site" ...
Page 39 - Connecting to the network
Unpacking the server 39 4 Install the rack, or ensure that a pre-existing rack is properly installedwith sufficient space for the CallPilot server and peripheral devices.The 600r is a 1U form factor and the 1005r is a 2U form factor. 5 Ensure that an external analog phone line is available for the U...
Page 41 - CallPilot server installation; CallPilot server installation tasks
41 CallPilot server installation This task describes the CallPilot server installation. CallPilot server installation tasks The following is a list of tasks you perform to install the CallPilot server. Tolink to detailed procedures for each task, click the text. • "Rack-mounting the server" ...
Page 42 - Installing peripheral devices
42 CallPilot server installation 5 Tighten all the nuts that you previously hand-tightened. 6 Slide the system into the rack.Check that the inner rail fits together with the outer rail. 7 To secure the server in place, install screws in the front-tab mountingbracket to the rail.For a two-post instal...
Page 43 - Set the SCSI ID on the tape drive to 6.; Installing cables and grounds
Installing cables and grounds 43 6 Set the SCSI ID on the tape drive to 6. 7 Install the monitor, keyboard, and mouse in the same location asthe server.If you are using a KVM-type box, ensure that you have visual contactwith the LEDs on the CallPilot server. 8 Plug the keyboard and mouse cables into...
Page 45 - Performing preboot checks; Connecting the server to power and starting it
Connecting the server to power and starting it 45 6 Install and connect the DS30X cable from the switch MGATE cardto the CallPilot MPB96, starting from the switch side. The followingare guidelines: • The 3 connectors of each DS30X cable going to the MGate cardare labeled with DS30X-1 to DS30X-3. Con...
Page 47 - CallPilot server configuration; CallPilot server configuration tasks; Completing the Setup Wizard and installing PEPs
47 CallPilot server configuration This task describes the CallPilot server configuration. CallPilot server configuration tasks The following is a list of tasks you perform to configure the CallPilot server.To link to detailed procedures for each task, click the text. • "Logging on to the CallPil...
Page 48 - A confirmation message appears. Click Yes to continue.; In the Setup Wizard Welcome screen, click Next.
48 CallPilot server configuration 3 In the Service Update (SU)/PEP Installation page, select Yes, Ihave updates that I want to install now. 4 Click Next.A message appears, prompting you to install SUs and PEPs. 5 Browse to the PEP CD in the DVD-ROM (Z:) drive. For every PEPor SU to be installed, rev...
Page 49 - Running the Configuration Wizard; b. Type the Keycode assigned to the CallPilot register from the
Running the Configuration Wizard 49 Running the Configuration Wizard This procedure covers basic provisioning only. You can perform additionalprovisioning and advanced configuration, such as media allocation,channels, CDNs, and languages, after completing the basic provisioningsteps in this procedur...
Page 52 - Configuring new mailboxes and additional tasks
52 CallPilot server configuration 21 When the configuration is complete, restart the CallPilot server. —End— Configuring new mailboxes and additional tasks Perform the following procedure to create new mailboxes on the CallPilotserver. In this procedure, you create two test mailboxes. Creating addit...
Page 53 - Backing up the system
Backing up the system 53 8 In the Channel Monitor page, under Channel Status, check thattwo channels are shown in dark blue indicating an idle status. Tech tip: If a channel status is red, check the DS30 cabling and thencheck the telephony switch provisioning. A cable may be pluggedinto the wrong sl...
Page 54 - c. In the Description box, type a relevant description of the backup.
54 CallPilot server configuration b. In Select the specific date and time. <your time zone>, select the current date and time using the 24-hour clock. c. In the Description box, type a relevant description of the backup. d. Click Next. 6 In the Confirm Schedule page, review the backup informat...
Page 55 - CallPilot server testing; CallPilot server testing tasks; cmd
55 CallPilot server testing This task describes how to test the CallPilot server. CallPilot server testing tasks The following is a list of tasks you perform to test the CallPilot server. To linkto detailed procedures for each task, click the text. • "Checking CallPilot connectivity and channels...
Page 56 - Verifying that you can log on to mailboxes
56 CallPilot server testing • Check the provisioning, to ensure the PBX is on the samesubnet. • Check the provisioning of the telephony switch. 2 To check the CLAN connectivity, do the following: a. From the CallPilot server console, click Start > Run. b. Type cmd , and then click OK. The command...
Page 57 - Verifying that you can leave a message; Verifying that each CallPilot channel is functioning correctly
Verifying that each CallPilot channel is functioning correctly 57 3 Type the test mailbox number for the telephone you are on, followedby the # key. 4 Type the password for the mailbox, followed by the # key.The default password is 12 + mailbox number. For example, if themailbox number is 4500 the p...
Page 58 - Testing pcAnywhere using a remote PC
58 CallPilot server testing Step Action 1 Log on to CallPilot Manager on the local console. 2 In the CallPilot Manager toolbar, select Maintenance > ChannelMonitor. 3 From both test telephones, simultaneously dial the CallPilot voicemessaging CDN. Call from one test telephone and leave it off the...
Page 61 - Installing the CallPilot 5.0 image
61 AppendixInstalling the CallPilot 5.0 image The CallPilot 5.0 software comes preinstalled from the factory. If theinstalled image becomes corrupted, perform this procedure to install theCallPilot 5.0 image again. Installing the CallPilot 5.0 image Step Action 1 Insert the CallPilot Image DVD for t...
Page 63 - Checking for existing phantom loops; Configuring a phantom superloop
63 AppendixConfiguring phantom DNs This appendix describes how to configure phantom DNs. There are two reasons to configure phantom DNs on the switch: • to create a dialable number for CallPilot services such as ApplicationBuilder configurations and voice forms • to create virtual fax DNs for users ...
Page 64 - Creating a phantom DN
64 Appendix Configuring phantom DNs 2 Enter LD 97. 3 At the REQ prompt, enter CHG. 4 At the TYPE prompt, enter SUPL. 5 At the SUPL prompt, enter xxxx, where xxxx is the loop number,prefixed with N to designate the loop as a phantom loop, or with V todesignate a virtual loop.For Large Systems, xxxx =...
Page 66 - Quickstart Guide
Nortel CallPilot Quickstart Guide Copyright © 2007-2008, Nortel NetworksAll Rights Reserved. Publication: NN44200-313 Document status: Standard Document version: 01.02 Document date: 19 May 2008 To provide feedback or report a problem in this document, go to www.nortel.com/documentfeedback . Sourced...
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