Nortel NN43118-100 - Manuals

About the Nortel IP Phone 2007 13 IP Phone controls Figure 1 shows the IP Phone 2007 controls. Figure 1: IP Phone 2007 Use the Volume control bar to adjust the volume of the ringer, handset, headset, speaker, and the Handsfree feature. Press the right side of the rocker bar to increase volume and pr...

About the Nortel IP Phone 2007 15 IP Phone display The IP Phone 2007 provides a large, color touch-panel display that supports color XML/HTML content through an external application server. The IP Phone 2007 LCD display screen has two areas: • Application area • Tools/Navigation area Figure 2 shows ...

About the Nortel IP Phone 2007 16 Application area The Application area provides: • line and feature soft key status • information items such as caller number, caller name, feature prompt strings, user-entered digits, date and time information (or call timer, if provisioned in the Telephone options ...

About the Nortel IP Phone 2007 17 Your IP Phone 2007 displays different icons and text labels depending on the version of your IP Phone and the installed firmware, as shown in Table 1 . Tools and Navigation area The Tools/Navigation area provides controls for navigating between features and selectin...

About the Nortel IP Phone 2007 18 Figure 4: IP Phone 2007 Tools/Navigation area The Tools/Navigation area has five main elements presented as touchable soft keys. The icons on the soft keys are different depending on the installed IP Phone software. Applications Tap this icon to determine which exte...

About the Nortel IP Phone 2007 19 Touch panel You perform point-and-click operations on your IP Phone 2007 using the touch panel. The touch panel is used with the graphical user interface (GUI) to present soft keys directly on the display. You can activate all Line/DN soft keys and feature soft keys...

About the Nortel IP Phone 2007 20 Using the stylus You operate the touch panel using a stylus or your finger. However, use of a stylus is recommended to avoid damage to the touch panel. Cleaning the phone screen Hold down the Goodbye key and then gently wipe the phone screen with a soft, dry cloth. ...

About the Nortel IP Phone 2007 21 Security features The following security features are available on your IP Phone 2007: • Using encrypted calling • Managing your Station Control Password (SCPW) Using encrypted calling Your IP Phone 2007 supports secure communication using secure real-time protocol ...

About the Nortel IP Phone 2007 22 To turn password protection on or off 4. Use the dialpad to enter your password at the prompt. 5. Press the Up/Down keys to scroll and highlight New Password . 6. Tap the Select soft key. 7. Use the dialpad to enter the new password. Follow the instructions on the s...

About the Nortel IP Phone 2007 23 4. Use the dialpad to enter your password (if Password Protection is enabled). 5. Tap the Enter soft key. 6. Press the Up/Down navigation keys to scroll and to highlight one of the following: — Enable Password Protection — Disable Password Protection Note: By defaul...

Connecting the components 24 Connecting the components Before you begin Connecting the components of the phone 1. Attach the handset cord, with the longer straight section into the handset jack on the back of the phone, then route the straight section of the cord through the cord guide. Attach the o...

Connecting the components 25 stand in the channels provided and do not interfere with the tilt mechanism as shown in Figure 8 on page 27 . 5. Connect the Ethernet cable to the LAN Ethernet connection. If using an AC power adapter, plug into the nearest outlet. Your system administrator should provid...

Connecting the components 26 Figure 6: Attaching the Ethernet power cable, and handset cord Figure 7: Attaching the stands

Connecting the components 27 Figure 8: Arranging the cords to exit the stand

Entering and editing text 28 Entering and editing text You can enter and edit text on your IP Phone 2007 using the following methods: • “Entering text using the phone dialpad” on page 28 • “Editing text using the soft keys” on page 29 • “Entering text using the pop-up keyboard” on page 29 • “Enterin...

Entering and editing text 29 When entering IP addresses with the dialpad, the address is entered as xxx**xxx**xxx**xxx, and the phone translates this to xxx.xxx.xxx.xxx. Editing text using the soft keys You use soft keys to access text when you work with applications such as Personal Directory, Redi...

Entering and editing text 30 Entering text using the USB keyboard The USB keyboard, when connected, can be used to enter text in the tools and graphical applications. For number entry in phone applications (for example, when dialing), the keyboard can be used to enter digits (0 to 9), as well as * a...

Configuring IP Phone Local Options 31 Configuring IP Phone Local Options Your IP Phone 2007 has both local and server-based options. The local options cover the following entries in the Tools menu: • “Using Network Configuration” on page 31 • “Using the Local Diagnostics menu” on page 31 • “Using th...

Configuring IP Phone Local Options 32 Using the Touch Panel Setup tool The Touch Panel Setup tool calibrates the touch panel and stylus. Calibration is recommended prior to first use or when stylus taps are not interpreted correctly. To use the Touch Panel Setup tool: 1. Tap the Tools icon. 2. Tap t...

Configuring IP Phone Local Options 33 Adjusting Display Settings The Display Settings tools are used to alter the physical settings of the display. To adjust the Display Settings: Choose one of the following: — Tap the YES soft key to save the calibration settings and exit to the main display. — Tap...

Configuring IP Phone Local Options 35 6. To increase the time before the display sleeps (goes black), tap the Up soft key beside the Backlight label. The sleep time increases from the default and provides settings for: 5 sec (5 seconds) 1 min (1 minute) 5 min (5 minutes) 10 min (10 minutes) 15 m in ...

Configuring IP Phone Local Options 37 Using USB Devices The USB Devices menu provides information about the Universal Serial Bus (USB) devices plugged into the USB port in the back of the phone. To use the USB Devices: 11. To save any changes made to the display settings, tap the Apply soft key. 12....

Configuring IP Phone Local Options 38 Using Preferences Configure individual user preferences using the Preferences tool. The Preferences menu contains the Button Customizing Tool and the Exit soft key. To use the Button Customizing Tool Three columns appear, labeled Buttons, Icons, and Labels:. 1. ...

Configuring IP Phone Local Options 39 The boxes shown with a black outline are the current settings. _ _ _ _ _ _ _ _ _ 4. To change a soft key from displaying text to displaying the icon, tap the associated icon button. A black box appears around the icon. Example: to change the soft key labeled Inb...

Configuring IP Phone Local Options 40 To exit from the Preferences menu: or or 6. Choose one of the following: • To apply the changes, tap the Apply soft key. The system responds with the message: Saving is in progress and then the message appears: Saving is complete . • To abandon the changes, tap ...

Configuring services on the IP Phone 2007 41 Configuring services on the IP Phone 2007 The IP Phone 2007 Services menu lists the following submenus: • The Telephone Options menu is used by you or your system administrator to configure phone preferences. • The Password Admin menu is used by you or yo...

Configuring services on the IP Phone 2007 42 • “Enabling On-hook Default Path” on page 60 • “Changing feature key labels” on page 61 • “Configuring Name Display format” on page 64 • “Configuring Caller ID display order” on page 65 • “Configuring Normal mode indication” on page 66 Note: When an optio...

Configuring services on the IP Phone 2007 43 Adjusting the volume To adjust the volume, tap the Services soft key, select Telephone Options , and select Volume adjustment… from the menu. Choose one of the following: • Ringer • Handset listen • Handsfree listen • Headset listen • Buzzer To adjust the...

Configuring services on the IP Phone 2007 44 To adjust the Handset listen volume: 3. To increase or decrease the volume, choose one of the following: — Tap the Up or Down soft keys. — Press the Up/Down or Left/Right navigation keys. 4. Choose one of the following: — Tap the Select soft key to save t...

Configuring services on the IP Phone 2007 45 To adjust the Handsfree listen volume: 4. Choose one of the following: — Tap the Select soft key to save the changes and return to the Telephone Options menu. — Tap the Cancel soft key to keep the existing settings. 1. Press the Up/Down navigation keys to...

Configuring services on the IP Phone 2007 46 To adjust the Headset listen volume: To adjust the Buzzer volume: 1. Press the Up/Down navigation keys to scroll and to highlight Headset listen . 2. Tap the Select soft key. 3. To increase or decrease the volume, choose one of the following: — Tap the Up...

Configuring services on the IP Phone 2007 47 Adjusting the display screen contrast To adjust the LCD display screen contrast, tap the Services soft key, select Telephone Options , and select Contrast adjustment from the menu. This call server controlled contrast adjustment works for IP Phone 2007 mo...

Configuring services on the IP Phone 2007 48 To select a language: Tap the Services soft key, select Telephone Options , and select Language… Tools menu Use the procedure described in “Using Preferences” on page 38 to change the language for the local labels of the graphical user interface. Configur...

Configuring services on the IP Phone 2007 49 To configure Live Dialpad: Selecting Date and Time format Several date and time formats are available. Formats are based on the12-hour and 24-hour clocks. To select a date and time format, tap the Services soft key, select Telephone Options and choose Dat...

Configuring services on the IP Phone 2007 50 To select the date and time: 1. Press the Up/Down navigation keys to scroll and highlight the desired format. Sample formats appear on the upper-right side of the display area. 2. Choose one of the following: — Tap the Select soft key to save the format a...

Configuring services on the IP Phone 2007 51 Accessing display diagnostics The display diagnostics option tests the phone display screen and indicator lights.To access display diagnostics, tap the Services soft key, select Telephone Options , and select Display diagnostics from the menu. To select D...

Configuring services on the IP Phone 2007 52 Viewing phone information The Set Info option displays the following: • General Info • Set IP Info • Ethernet Info • Server Info • Location Info • Encryption Info To view the phone information, tap the Services soft key, select Telephone Options , and sel...

Configuring services on the IP Phone 2007 53 Diagnostics The diagnostics option from the Telephone Options menu is unsupported. Tap the OK soft key to return to the Telephone Options menu. Double-tap the Services soft key to access Local diagnostic utilities. You can also tap the Tools icon and sele...

Configuring services on the IP Phone 2007 55 Configuring New Call indication You can configure the IP Phone 2007 to display a message to indicate a new incoming call was received. The default setting is On. To configure New Call indication, tap the Services soft key, select Telephone Options , and s...

Configuring services on the IP Phone 2007 56 Configuring Preferred Name Match You can configure the IP Phone 2007 to display the name of the caller as defined in your Personal Directory. The default setting is Off. To configure Preferred Name Match, tap the Services soft key, select Telephone Option...

Configuring services on the IP Phone 2007 57 Configuring Area Code Setup Using the Area Code Setup menu, a user can save up to three area codes. After an incoming call arrives with an area code that matches one of the three stored area codes, the incoming call number is reordered to display the phon...

Configuring services on the IP Phone 2007 58 To edit area code display: 6. Choose one of the following: — Tap the Select soft key to save the setting. — Tap the Cancel soft key to keep the existing settings. 1. Press the Up/Down navigation keys to scroll and to highlight Area Code Setup . 2. Tap the...

Configuring services on the IP Phone 2007 59 Choosing a Ring type The Ring type option sets the phone ring tone. To choose a ring type, tap the Services soft key, select Telephone Options , and select Ring type… from the menu. To select a Ring type: 7. Choose one of the following: — Tap the Select s...

Configuring services on the IP Phone 2007 60 Enabling or disabling Call Timer The Call Timer measures the length of each call. To enable Call Timer, tap the Services soft key, select Telephone Options , and select Call Timer . To enable or disable Call Timer: Enabling On-hook Default Path Using the ...

Configuring services on the IP Phone 2007 61 Changing feature key labels The Change FeatureKey label option renames the label displayed next to each feature key or restores the default labels to the keys (collectively or individually). To rename feature key labels, tap the Services key, select Telep...

Configuring services on the IP Phone 2007 63 Restore all the default labels: To restore all feature soft key labels, tap the Services soft key, select Telephone Options , and select Change FeatureKey labels from the menu. Restore one default label: To restore one feature soft key label, tap the Serv...

Configuring services on the IP Phone 2007 64 Configuring Name Display format You can configure the IP Phone 2007 to display the name of the incoming calling party in the following formats: • first name, last name • last name, first name To configure the Name Display format, tap the Services soft key...

Configuring services on the IP Phone 2007 65 To configure the Name Display format: Configuring Caller ID display order Caller ID display order appears in 2 formats: • Number, name (default) • Name, Number Use the following procedure to configure Caller ID display order. 1. Press the Up/Down navigati...

Configuring services on the IP Phone 2007 66 1. Press the Services key, select Telephone Options and select Caller ID display order. 2. Press the Up/Down navigation keys to scroll and select one of the following: — Number, name (default) — Name, number 3. Press the Select soft key to save the config...

Making a call 67 Making a call This section describes features associated with making a call. There are several ways to make a call from an IP Phone 2007. Using Off-hook dialing Using On-hook dialing 1. Lift the handset. 2. Dial the number. 3. To terminate the call, choose one of the following: — Re...

Making a call 68 Using Handsfree dialing Use Handsfree dialing to use a built-in microphone and speaker or a headset instead of the handset. While on an active call, you can switch between Handset and Handsfree mode. To discontinue a Handsfree call: 4. When the called party answers, lift the handset...

Making a call 69 To mute a Handsfree call: To switch from Handsfree mode to Handset mode: To switch from Handset mode to Handsfree mode: To use a headset: 1. Press the Mute key. The LED indicator flashes. 2. Press the Mute key again to return to a two-way handsfree conversation. Lift the handset. 1....

Making a call 70 To switch from Handsfree mode to Headset mode: Using Live Dialpad Use Live Dialpad to dial a number using the phone dialpad without picking up the handset, press the handsfree key or press the line (DN) key. Using the Directory applications You can make calls using various Directory...

Making a call 71 • “Making a call using the Redial List” on page 73 Making a call using the Corporate Directory The Corporate Directory feature provides an alphabetical list of entries using last names. You can search by name, view additional information on each entry, and dial Corporate Directory n...

Making a call 72 Making a call using the Personal Directory Using the Personal Directory feature, you can store a maximum of 100 entries consisting of names and numbers. To use Personal Directory, tap the Directory soft key and select Personal Directory . For more information about how to configure ...

Making a call 73 Making a call using the Redial List The Redial List feature automatically stores a maximum of 20 previously dialed phone numbers. To use the Redial List, tap the Directory soft key and select Redial List . For information about how to configure and use the Redial List, see “Using th...

Making a call 74 Using Predial Use the Predial feature to enter, preview, and edit numbers before dialing. To use Predial: To edit a Predial number: 1. Without selecting the line soft key, enter the number to be dialed. 2. Tap a line soft key to dial the number. 3. Lift the Handset after the called ...

Making a call 75 Using Autodial Use the Autodial feature to display, store, and automatically dial phone numbers. To store an Autodial number 3. Tap a line soft key to dial the number. 1. Without lifting the handset, tap the appropriate AutoDial soft key. Note: The word Autodial appears next to the ...

Making a call 76 To display an Autodial number: To use Autodial: Using Ring Again Use the Ring Again feature if you receive a busy tone, or if there is no answer. Your IP Phone rings after the person you called becomes available. Ring Again automatically redials the number. To activate Ring Again: 1...

Making a call 77 To call a Ring Again party after you receive notification: To deactivate Ring Again before notification: 2. Choose one of the following: — Tap the Ring Again soft key. — Enter the Ring Again Activate FFC. 1. After receiving the notification ring, lift the handset, or if you are usin...

Making a call 78 Using Last Number Redial Use the Last Number Redial feature to automatically redial the last dialed number. To use Last Number Redial: Using Speed Call Use the Speed Call feature to place internal and external calls by dialing a one-, two-, or three-digit code to store, edit, and au...

Making a call 79 To make a Speed Call: Using System Speed Call Use the System Speed Call feature to dial Speed Call codes that override dialing restrictions placed on your phone. To make a System Speed Call: 3. Tap the Speed Call Controller soft key again to save the code and number. The flashing ic...

Making a call 80 Using Hot Line Use the Hot Line feature to automatically dial a specific number. To use Hot Line: Using Intercom calling Use the Intercom feature to call a member of your intercom group by tapping the code assigned to each member. To make an Intercom call: 3. Dial the Speed Call cod...

Making a call 81 To answer an Intercom call while on a line other than your Intercom group line: 1. Choose one of the following keys: — Press the Hold key to put the current call on hold. — Press the Goodbye key to end the call. 2. Tap the Intercom soft key and begin to speak.

Answering a call 82 Answering a call Each incoming call causes the phone to ring, the line (DN) soft key to flash and show a , and the message indicator lamp to flash. To answer a call: Choose one of the following: • Lift the handset. • Press the Handsfree key. • Tap the line (DN) soft key beside th...

While on an active call 83 While on an active call This section describes features available during an active call. Placing a call on hold Use the Hold feature if you are talking on one line and another call arrives on a second line. Retain the original call by putting it on hold, and then answer th...

While on an active call 84 To return to the original call if the transfer is incomplete: Using Timed Reminder Recall Use the Timed Reminder Recall feature to receive a reminder tone if a transferred call is not answered. To use Timed Reminder Recall 2. Dial the DN number to which the call is to be t...

While on an active call 85 If the transferred call is not answered, your phone rings: 3. Choose one of the following to start the call timer: — Tap the Transfer soft key. — Replace the handset before the extension answers. Note: If the transfer is complete, the recall timer stops. 1. Lift the handse...

While on an active call 86 Using Attendant Recall Use the Attendant Recall feature to contact an attendant during a call and to connect the call to the attendant. To contact the attendant while on a call: Using Call Park Use the Call Park feature to hold temporarily (park) and retrieve a call from a...

While on an active call 87 To park a call on a DN other than the System Park DN or your own DN: To park a call using the SPRE code or FFC: 1. Tap the Park soft key. 2. Dial the DN where you want to park the call. 3. Tap the Park soft key. 1. Choose one of the following: — Tap the Transfer soft key. ...

While on an active call 88 To retrieve a parked call: Recording a Calling Party Number Use the Calling Party Number feature to record a caller’s number or to charge a call to an account number during an established call. To record a caller’s number for accounting purposes: 1. Lift the handset. 2. Ta...

While on an active call 89 Displaying incoming calls Use the Display feature to display a second incoming caller’s number and name (if available) during an active call, without interfering with the call in progress. To view the information about an incoming call while on a call in progress: Tracing ...

While on an active call 90 To use Call Trace without a Call Trace soft key: 1. Choose one of the following: — Tap the Transfer soft key. — Tap the Conference soft key. 2. Dial the SPRE code followed by 83 or dial the Call Trace FFC to automatically reconnect. or

Incoming calls 91 Incoming calls This section describes features used with incoming calls. Using Automatic Answerback When the Automatic Answerback feature is active, your IP Phone automatically answers in Handsfree mode after one ring; however, calls are not forwarded to the voice message service. ...

Incoming calls 92 To answer an incoming call in another call pickup group 2. Choose one of the following: — Tap the Pickup soft key. — Enter the Pickup Ringing Number FFC. 1. Lift the handset. 2. Tap the Group Pickup soft key or enter the Pickup Group FFC. 3. Dial the pickup group number of the ring...

Incoming calls 93 To answer a call at a specific extension in any pickup group Using Call Waiting The Call Waiting feature alerts you to an incoming call by producing a tone. It also puts the current call on hold while you answer the new call. To answer an incoming call while on another call: 1. Lif...

Incoming calls 94 To return to the first phone call: If you do not have a Call Waiting soft key: 1. Choose one of the following: — Press the Hold key to put the second call on hold. — Press the Goodbye key to end the second call. 2. Tap the line (DN) soft key associated with the first call. 1. Press...

While away from your desk 95 While away from your desk This section describes features to use when you are away from your desk. Using Call Forward Use the Call Forward feature to direct incoming calls to ring on another line (DN). If the phone is in the process of ringing, the call cannot be forward...

While away from your desk 96 To reinstate Call Forward to the same number: Using Internal Call Forward Use Internal Call Forward to accept only calls originating at internal DNs to ring at another DN. Calls originating outside your phone system still ring at your telephone. Current incoming calls ca...

While away from your desk 97 To deactivate Internal Call Forward To reinstate Call Forward to the same number: Using Remote Call Forward Use the Remote Call Forward feature to forward calls (from any phone other than your own) to any phone. To activate Remote Call Forward: Choose one of the followin...

While away from your desk 98 To deactivate Remote Call Forward: 4. Dial your SCPW. 5. Choose one of the following: — Dial your DN. — To forward calls to the previous call forward phone number, press the # key. (Do not perform steps 6 and 7.) 6. Dial the number to which calls are being forwarded. If ...

While away from your desk 99 Securing your phone Use the Electronic Lock feature to prevent others from making calls from your phone. The Electronic Lock feature is controlled using your SCPW. To change your SCPW, see “Security features” on page 21 . To lock your phone: 4. Dial your SCPW. 5. After y...

While away from your desk 100 To unlock your phone: 4. Choose one of the following: — If dialing locally, press the Goodbye key. — If dialing the FFC remotely, dial your DN. 1. Lift the handset. 2. Dial the Electronic Lock Deactivate FFC. 3. Dial your Station Control Password. 4. Choose one of the f...

Talking with more than one person 101 Talking with more than one person This section describes features that enable conversations between more than two people. Using the Call Join feature Use the Call Join feature to connect a call to an active call. This creates a conference between the two callers...

Talking with more than one person 102 Setting up a conference call Use the Conference feature to set up a conference call for three or six people including yourself. The number of people the conference feature supports depends on your phone configuration. To set up a conference call: 1. While on a c...

Talking with more than one person 103 If the person you attempt to add to the conference is unavailable Using the Conferee Selectable Display Use the Conferee Selectable Display feature to list active conferees and disconnect a conferee from the conference call. To view active conferees: 1. Press th...

Talking with more than one person 104 To disconnect a conferee: Using Group Call Use the Group Call feature to automatically call members of a predefined group, one at a time, until they all answer. To call group members: 1. While on a conference call, tap the Conferee Selectable Display soft key un...

Talking with more than one person 105 To answer a group call: 2. Tap the Group Call soft key or enter the Group Call FFC. — The feature automatically calls all group members. The icon flashes until all members answer. — The phone numbers of the group members appear on the display as they answer. Whe...

Talking with more than one person 106 To end a group call: Press the Goodbye key. Note: When the person who made the group call disconnects, the call terminates for all members of the group. However, the members of the group call can disconnect from the call without affecting other members on the ca...

Working without interruption 107 Working without interruption This section describes features that provide uninterrupted work time. Using Make Set Busy Use the Make Set Busy feature to make your phone appear busy to all callers. To activate Make Set Busy: To deactivate Make Set Busy: Choose one of t...

Additional call features 108 Additional call features Contact your system administrator to determine if the following call features are available on your phone. Using Autodial Transfer Use the Autodial Transfer feature to transmit digits through your Autodial soft key to the Central Office after a T...

Additional call features 109 Using the Buzz signal Use the Buzz feature to notify another person of a call, a visitor, or a request. By linking two phones together, one person can signal the other. The person signaled hears a buzz. To buzz the phone linked to your phone: Using Call Page Connect to m...

Additional call features 110 Using Centrex/Exchange Line Switchhook Flash Use the Centrex/Exchange Line Switchhook Flash feature during an established call to use a Centrex service, such as Call Transfer or Three-Way Calling. To use Centrex/Exchange Line Switchhook Flash: Charging a call or charging...

Additional call features 111 To charge a call in progress: 3. Dial the charge account number. 4. After the dial tone sounds, dial the number. 1. Choose one of the following: — Tap the Transfer soft key. — Tap the Conference soft key. 2. Choose one of the following: — Tap the Charge soft key. — Dial ...

Additional call features 112 To charge a call to an account when you transfer a call: To charge a call to an account when you add someone to a conference call: 1. Tap the Transfer soft key. The call is placed on hold. 2. Choose one of the following: — Tap the Charge soft key — Dial the Call Detail R...

Additional call features 113 Using Enhanced Override Use the Enhanced Override feature to override an active call after you attempt a Forced Camp-on (see “Using Forced Camp-on feature” on page 114 ). Use Enhanced Override to make a simple call or a consultation call, such as placing a call on hold a...

Additional call features 114 Using Forced Camp-on feature Use the Forced Camp-on feature to automatically ring another phone (internal or external) immediately after that phone disconnects from its current call. To use Forced Camp-on: 1. Choose one of the following: — Tap the Override soft key. — En...

Additional call features 115 Answering a call camped-on to your extension: 1. Choose one of the following: — Tap the Override soft key. — Enter the Override FFC, to initiate a Forced Camp-on. Note: The person you called receives a tone. You receive a ring or ringback or a busy or engaged signal, dep...

Additional call features 116 Overriding a busy signal Use the Override feature to override a busy signal and interrupt another call. To override a busy or engaged signal: Using Privacy Release Use the Privacy Release feature so that one or more people who share your DN can join a call. To use Privac...

Additional call features 117 Using Radio Page Use the Radio Page feature to page a person and stay on the line until that person answers. The paged person answers the call after entering a special Page Meet-me code from any phone. To use Automatic Preselection (Meet-me page): 1. Lift the handset. 2....

Additional call features 118 To use Automatic Post selection The called party is either busy on the phone or away from the phone. To page the called party, there is no need to redial the number of the called party. 1. Tap the Radio Page soft key. A special dial tone sounds. 2. Dial the Radio Paging ...

Additional call features 119 To answer a Radio Page If you carry a Radio Pager, a page indicates that someone dialed your DN. If the Radio Page system is set up to function in Meet-me mode, you can answer the page call from any phone. Using Voice Call Use the Voice Call feature to page another perso...

Additional call features 120 To respond to a voice call Your phone rings once and the caller's voice transmits through your speaker. Lift the handset.

Additional phone features 121 Additional phone features Using the Personal Directory Use the Personal Directory feature to create and store up to 100 directory entries. A Personal Directory entry can contain: • last name (up to 24 characters) • first name (up to 24 characters) • phone numbers (up to...

Additional phone features 122 To edit an entry 6. Do one of the following: — Tap the Done soft key to save the new entry. — Tap the Cancel soft key to return to the Add screen. 1. Press the Up/Down navigation keys to scroll and to highlight the desired entry. 2. Tap the Edit soft key and perform you...

Additional phone features 123 To delete an entry To search for an entry 1. Press the Up/Down navigation keys to scroll and to highlight the desired entry. 2. Tap the Delete soft key. 3. Choose one of the following: — Tap the Confirm soft key. — Tap the Cancel soft key. 1. Press the Up/Down navigatio...

Additional phone features 124 Using the Callers List The Callers List feature logs all incoming calls. Callers List can store up to 100 entries in the list. After the list is full, the system overwrites the oldest entry. Use the Callers List feature to review missed calls and to dial calls. The Call...

Additional phone features 125 To delete an entry To delete the entire Callers List Using the Redial List The Redial List feature logs all outgoing calls. Redial List can store up to 20 entries in the list. After the list is full, the system overwrites the oldest entry. Use the Redial List feature to...

Additional phone features 128 Using Virtual Office When you are away from your office phone, use the Virtual Office feature to transfer your calls along with the features of your office phone, to a remote phone. Note 1: To verify if the Virtual Office feature is available for your use, consult your ...

Additional phone features 130 Using Virtual Office on your office phone To regain operation of a phone being used for Virtual Office When activated for Virtual Office by a remote phone, your office phone is logged out and is no longer operational. A Logged Out message appears on your phone alerting ...

Additional phone features 131 Logging out of Virtual Office Troubleshooting Virtual Office If you receive a Virtual Office error message, it will appear on the LCD screen. Table 6 lists error messages and actions to correct the causes. 1. Tap the Services soft key. 2. Press the Up/Down navigation ke...

Additional phone features 132 Invalid ID (1) Incorrect user ID entered. Enter correct user ID. user ID is not in Gatekeeper database. Notify system administrator. Invalid ID (2) Incorrect user ID entered. Enter correct user ID. Invalid ID (3) Incorrect user ID entered. Enter correct user ID. user ID...

Additional phone features 133 Permission Denied (4) Incorrect user ID entered. Enter correct user ID. Attempt to log in to a remote IP Phone 2002 or IP Softphone 2050 from an IP Phone 2007 (some restrictions apply). Go to an IP Phone 2002 or IP Softphone 2050 and try again, or consult your local sys...

Additional phone features 134 Using Media Gateway 1000B The Media Gateway 1000B (MG 1000B) phone can operate in Normal or Local Mode. Normal Mode The phone registers with the Main Office and receives phone services from the Main Office. At any time during Normal Mode, you can check local mode functi...

Additional phone features 135 Resuming Normal Mode Use the Resume Normal Mode command to return to Normal Mode after testing survival functionality. Note: If the Resume Normal Mode command is not performed after testing, the phone automatically returns to Normal Mode in ten minutes. Troubleshooting ...

Additional phone features 136 Local Mode Invalid ID (1) Gatekeeper unable to find endpoint from Branch user ID. Notify system administrator. Local Mode Invalid ID (2) Branch user ID not found in any equipped Terminal Number (TN). Notify system administrator. Table 7: Troubleshoot MG 1000B (Part 2 of...

Hospitality features 137 Hospitality features Hospitality features are intended for hotel operations. Setting Automatic Wake-Up Use the Automatic Wake-Up feature to receive a timed reminder call. From your phone, you can program the system to automatically place a call to you at a predetermined time...

Hospitality features 138 To deactivate an Automatic Wake-Up call To verify the time for the Automatic Wake-Up call 1. Lift the handset. 2. Dial the Automatic Wake-Up Quit FFC. 3. Press the Goodbye key. 1. Lift the handset. 2. Dial the Automatic Wake-Up Verify FFC. 3. Dial the Automatic Wake-Up time ...

Hospitality features 139 Activating Message Registration Use the Message Registration feature to read, change, or reset meters that log your hotel phone calls. To read meters: To change a meter: 1. Tap the Message Registration soft key. 2. Dial the room Directory Number (DN). 3. Tap the Message Regi...

Hospitality features 140 To reset a meter to zero: Using Maid Identification Use the Maid Identification feature to track the cleaning status of rooms. The maid enters the information from the phone in each room. To enter cleaning status: 5. Tap the Message Registration soft key. 1. Tap the Message ...

Hospitality features 141 Displaying Room Status Use the Room Status feature to view the status of a room using the Display Module. To read the status of a room: 3. Dial one of the following cleaning status codes: 1 = Cleaning requested 2 = Cleaning in progress 3 = Room cleaned 4 = Room passed inspec...

Hospitality features 142 To change the status of a room: 2. Dial the Directory Number (DN) of the room. The DN appears followed by a two-digit code. The first digit indicates the occupancy status: 0 = Room vacant 1 = Room occupied The second digit indicates the cleaning status of the room: 1 = Clean...

External Server Applications 144 External Server Applications Use External Server Applications to access a variety of applications directly from your IP Phone 2007. For more information about the External Server Applications, see the Nortel IP Phone External Server Applications User Guide (NN43100-1...

Flexible Feature Codes (FFC) 145 Flexible Feature Codes (FFC) Use Table 8 to track the FFCs assigned by your system administrator. Table 8: Flexible Feature Codes FFC Feature FFC Feature Automatic Wake-Up Activate Malicious Call Trace Automatic Wake-Up Deactivate Override Automatic Wake-Up Verify Pi...

Regulatory and safety information 148 Table 9 lists EMC compliance for various jurisdictions. Table 10: Safety Other Safety Approvals: IEC 60950-1: ITE equipment - Safety - Part 1: General requirements Table 9: EMC Compliance Jurisdiction Standard Description United States FCC CFR 47 Part 15 Class B...

Regulatory and safety information 149 Other US/Canada : Hearing Aid Compatibility (HAC) as per FCC Part 68 This equipment complies with the CE Marking requirements. Australia : AS/ACIF S004: Voice Frequency Performance Requirements for Customer Equipment EU Countries: This device complies with the e...

Nortel Communication Server 1000 IP Phone 2007 User Guide Copyright © 2005–2009 Nortel Networks. All rights reserved. LEGAL NOTICEWhile the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing, NORTEL PROVIDES THIS DOCUMENT “AS IS” ...