Nortel NN43001-122 - Manuals

Page 3 - Contents; New in this Release

3 . Contents New in this Release 5 Other 5 Revision History 5 How to get help 7 Contents 7 Getting help from the Nortel web site 7 Getting help over the telephone from a Nortel Solutions Center 7 Getting help from a specialist by using an Express Routing Code 8 Getting help through a Nortel distribu...

Page 5 - There have been no updates to the document in this release.; Other; Revision History

5 . New in this Release There have been no updates to the document in this release. Other Revision History October 2008 Standard 02.04. This document is up-issued to reflect changes in the sectionConfigure a new dial plan for Microsoft Exchange Unified messaging tosupport to support Communication Se...

Page 7 - How to get help

7 . How to get help Contents This section contains information on the following topics: • Getting help from the Nortel web site • Getting help over the telephone from a Nortel Solutions Center • Getting help from a specialist by using an Express Routing Code • Getting help through a Nortel distribut...

Page 8 - Getting help from a specialist by using an Express Routing Code

8 How to get help Outside North America, go to the following web site to obtain the telephonenumber for your region: www.nortel.com/callus Getting help from a specialist by using an Express Routing Code To access some Nortel Technical Solutions Centers, you can use anExpress Routing Code (ERC) to qu...

Page 9 - Overview; Listen to calendar information.

9 . Communications Server 1000 withMicrosoft Exchange Server 2007Unified Messaging Overview CS 1000 support for Microsoft Exchange Server 2007 Unified Messagingenables interoperability between the voice service capabilities ofCommunication Server 1000 and the Unified Messaging solution providedas a ...

Page 12 - Operational Considerations; The only supported codecs are G711 and G723.

12 Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging automatically result in load sharing of access to Microsoft ExchangeUnified Messaging services by users in the network. Operational Considerations Considerations specific to Microsoft Exchange Server 2007 are as foll...

Page 14 - Required class of service configurations are as follows:; SIP provisioning guidelines

14 Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging • Voice mail messages that have been listened to will continue toregister as a new message until the next option is used. • When a user dials the Auto Attendant number (with speech enabled)and does not provide a name...

Page 18 - Step

18 Configuration of Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Configure a new user mailbox for Microsoft Exchange UnifiedMessaging The following section details the required steps for the configuration of aMicrosoft Exchange Unified Messaging mailbox. Configuri...

Page 20 - Click Next to continue

20 Configuration of Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging 5 Click Next to continue 6 Enter the alias for the mailbox user, and select the mailboxlocation and policy settings, as shown in the following figure. Nortel Communication Server 1000 Communication S...

Page 21 - Click Next to continue.

Configure a new user mailbox for Microsoft Exchange Unified Messaging 21 7 Click Next to continue. 8 The Configuration Summary for the current user mailbox isdisplayed, as shown in the following figure. Review for accuracy,and click New to create the user mailbox. Nortel Communication Server 1000 Co...

Page 25 - Configure the Microsoft Exchange Unified Messaging Dial Plan

Configure a new Dial Plan for Microsoft Exchange Unified Messaging 25 Configure a new Dial Plan for Microsoft Exchange UnifiedMessaging The following section details the required steps for the configuration of theMicrosoft Exchange Unified Messaging Dial Plan. Configure the Microsoft Exchange Unifie...

Page 30 - Configure the Operator Assistance feature

30 Configuration of Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging --End-- Configure the Operator Assistance feature To configure the Operator Assistance feature to be used with a configuredUM Dial Plan, perform the tasks in the following procedure: Configure the Op...

Page 31 - The Attendant properties window appears:

Configure the Operator Assistance feature 31 The Attendant properties window appears: Nortel Communication Server 1000 Communication Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Fundamentals NN43001-122 02.04 24 October 2008 Copyright © 2008 Nortel Networks .

Page 33 - Install Geomant Message Waiting Indicator (MWI) application; The MWI 2007 software is a third-party software developed

Install Geomant Message Waiting Indicator (MWI) application 33 After dialling the number, the prompts for Auto Attendant serviceare heard by the user. --End-- Install Geomant Message Waiting Indicator (MWI) application Note: The MWI 2007 software is a third-party software developed by Geomant. Infor...

Page 34 - Before attempting to install Geomant MWI, be aware of the; Installation of Multiple MWI applications; Due to a limitation of the Geomant MWI application, a user; Configure Geomant Message Waiting Indicator (MWI) application

34 Configuration of Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Each implemented instance of Geomant MWI is capable of providingmessage waiting indications for 2500 users, and has a 10 minute built-intimer for user notification time-out purposes. Detailed procedu...

Page 35 - The Geomant MWI Service Web page can also be accessed

Configure Geomant Message Waiting Indicator (MWI) application 35 The Geomant MWI Service Web page can be opened on the local serverusing the link https://localhost/MWISrvAdmin/. Note: The Geomant MWI Service Web page can also be accessed from a different (non-local) system by replacing localhost wit...

Page 38 - Additional notes on configuring CS1000 for MWI; “Configure

38 Configuration of Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Additional notes on configuring CS1000 for MWI • The SIP DCH should be configured with MWI for the RCAP value (LD17). • User telephones should be configured with MWA (Message WaitingAllowed) Class of...

Page 39 - Log on to Element Manager with a valid User Account.

Configure Microsoft Exchange Unified Messaging in CS 1000 Element Manager 39 Figure 8Configuring a Node for use with Microsoft Exchange Unified Messaging: IPTelephony Node A Node can be imported and its parameters edited to interact specificallywith Microsoft Exchange Unified Messaging. Import and e...

Page 40 - Auto Attendant Number: This is a numeric field for up to 32 digits.

40 Configuration of Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Configure Subscriber Access, Auto Attendant, and MWI DN information Opening the Microsoft Unified Messaging tab of the Edit page forNodes: Servers, Media Cards allows the Subscriber Access, AutoAtten...

Page 42 - Add new Auto Attendant number information; Modify Auto Attendant Number information; Expand Microsoft Unified Messaging.; Delete Auto Attendant Numbers

42 Configuration of Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging 4 Delete the required Subscriber Access Number(s) by clicking theRemove button and saving the configuration. --End-- Adding, modifying, or deleting Auto Attendant numbers for aMicrosoft Exchange Unif...

Page 43 - Configure information for the MWI Application DN; Configure MWI Application DN information; Select MWI Dial Plan type; Select the desired MWI Dial Plan type

Configure Microsoft Exchange Unified Messaging in CS 1000 Element Manager 43 2 Navigate to the Edit page of the Nodes: Servers, Media Cardsconfiguration page. 3 Expand Microsoft Unified Messaging. 4 Delete the required Auto Attendant Number(s) by clicking theRemove button and saving the configuratio...

Page 44 - Voice mail softkeys configuration

44 Configuration of Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging 4 Select either CDP or UDP for the MWI Dial Plan type and savethe configuration. --End-- Voice mail softkeys configuration The use of Exchange UM softkeys on IP phones (11XX, 12XX, 2007,2004, 2002) i...

Page 45 - Disable a user mailbox; Disabling a user mailbox

Configure Microsoft Exchange Unified Messaging in CS 1000 Element Manager 45 Disable a user mailbox The following section details the required steps for removing all Exchangemailbox attributes from a user object in Active Directory without deletingthe user object in Active Directory. Disabling a use...

Page 46 - Enable the user mailbox after disabling; For more information about using the New Mailbox Wizard, see

46 Configuration of Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging --End-- Enable the user mailbox after disabling The user mailbox can be enabled after disabling it. The following sectiondetails the required steps to enable a disabled user mailbox. Procedure 1Enabl...

Page 47 - Remove a user mailbox

Remove a user mailbox 47 4 Click Next and follow the steps to add a new mailbox, withoutchanging current user account information. --End-- Remove a user mailbox This procedure details the required steps for removing a user mailbox. Nortel Communication Server 1000 Communication Server 1000 with Micr...

Page 48 - When you remove a user mailbox, all associated user Exchange

48 Configuration of Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Procedure 2Removing a user mailbox Step Action 1 In the Exchange Management Console, select RecipientConfiguration > Mailbox . 2 In the action pane, click Remove to remove the mailbox, asshown by ...

Page 49 - Remove a dial plan; Before you can remove a UM dial plan, you must remove any

Remove a dial plan 49 Remove a dial plan This procedure details the required steps for removing a UM dial plan. Note: Before you can remove a UM dial plan, you must remove any existing associations with other UM components such as UM mailboxpolicies, Unified Messaging servers, or UM IP gateways. Pro...

Page 50 - Disable Operator Assistance feature

50 Configuration of Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging --End-- Disable Operator Assistance feature This module details the required steps for disabling Operator Assistancefeature functionality, provided by the UM Auto Attendant. The UM Auto Attendant can...

Page 51 - Remove Operator Assistance feature

Remove Operator Assistance feature 51 Optionally, you can right-click the UM Auto Attendant and selectDisable from the list of available options. --End-- Remove Operator Assistance feature This module details the required steps to follow for removing a configuredUM Auto Attendant. Procedure 5Removin...

Page 52 - Disable MWI service for a user phone set; “Configure Geomant Message Waiting Indicator (MWI)

52 Configuration of Communications Server 1000 with Microsoft Exchange Server 2007 Unified Messaging Optionally, you can right-click the UM Auto Attendant and selectRemove from the list of available options. --End-- Disable MWI service for a user phone set This module details the procedure for disab...