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2 N0008588 1.0 Copyright © 2004 Nortel Networks All rights reserved.The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express o...
3 Installation and Configuration Guide Enhanced 911 Configuration Radio-frequency Interference Repairs to certified equipment should be made by an authorized maintenance facility designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may...
4 N0008588 1.0 Hearing Aid Compatibility System telephones are hearing-aid compatible, as defined in Section 68.316 of Part 68 FCC Rules. Repairs In the event of equipment malfunction, all repairs to certified equipment will be performed by an authorized supplier. Changes or modifications not expres...
5 Installation and Configuration Guide 3 Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning. 4 Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink, or laundry tub, in a wet base...
6 N0008588 1.0 International Regulatory Information This is a class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures. Hereby, Nortel Networks declares that this equipment is in compliance with the essentia...
7 Installation and Configuration Guide Safety Limited Warranty Nortel Networks warrants this product against defects and malfunctions during a one (1) year period from the date of original purchase. If there is a defect or malfunction, Nortel Networks shall, at its option, and as the exclusive remed...
8 N0008588 1.0 This warranty sets forth the entire liability and obligations of Nortel Networks with respect to breach of warranty, and the warranties set forth or limited herein are the sole warranties and are in lieu of all other warranties, expressed or implied, including warranties or fitness fo...
9 Installation and Configuration Guide Contents North American Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Enhanced 911 ...
13 Installation and Configuration Guide Figures Figure 1 Basic network configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Figure 2 WLAN IP Telephony Manager 2245 front panel . . . . . . . . . . . . . . . . . . . . . . . . . 34 Figure 3 NetLink SVP-II Sys...
15 Installation and Configuration Guide Tables Table 1 DHCP options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Table 2 Roaming and handover capabilities summary . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Table 3 Handset function...
17 Installation and Configuration Guide Preface This section includes the following general information:• “Before you begin” on page 17 • “Symbols used in this guide” on page 18 • “Text conventions” on page 18 • “Acronyms used in this guide” on page 20 • “Related publications” on page 25 Before you ...
18 Preface N0008588 1.0 Symbols used in this guide This guide uses symbols to draw your attention to important information. The following symbols appear in this guide: Text conventions This guide uses the following text conventions: Caution: Caution Symbol Alerts you to conditions where you can dama...
Preface 19 Installation and Configuration Guide Nortel Networks WLAN Handsets 2210/2211 Each of the WLAN Handsets 2210/2211 has a user guide that explains the specific feature access for the handsets. Information about using the features of the WLAN Handsets 2210/2211 is contained in the Nortel Netw...
20 Preface N0008588 1.0 Acronyms used in this guide This guide uses the following acronyms: AAL Analog Access Lines ACD Automated Call Distribution AH Authentication Header ANSI American National Standards Institute API Application Program Interface ARP Address Resolution Protocol ASM Analog station...
Preface 25 Installation and Configuration Guide Related publications In addition to the Programming Operations Guide , the Business Communications Manager documentation suite contains the following documents: • Management User Guide • Telephony Features Handbook • Installation and Maintenance Guide ...
27 Installation and Configuration Guide How to get help If you do not see an appropriate number in this list, go to www.Nortelnetworks.com/support . USA and Canada Authorized Distributors - ITAS Technical Support Telephone: 1-800-4NORTEL (1-800-466-7835) If you already have a PIN Code, you can enter...
29 Overview Overview Description The Nortel Networks Wireless Local Area Network Handsets 2210 and 2211 (WLAN Handsets 2210/2211) operate over an 802.11b wireless Ethernet LAN providing users a wireless Voice over IP (VoIP). The WLAN Handsets 2210/2211 emulate the Nortel Networks IP Phone 2004 to pr...
30 Overview Figure 1 Basic network configuration The basic WLAN IP Telephony network consists of the following components:• BCM (call server) • TFTP Server (optional) • DHCP Server (optional) • WLAN IP Telephony Manager 2245 • WLAN Handset 2210/2211 • Access Point (AP) BCM To support the WLAN Handse...
31 Overview If too many wireless handsets are attempting to download new firmware simultaneously, the downloads can slow down or error messages can be returned. To reduce the number of retries and error messages, manage the download process by staggering the times the wireless handsets download the ...
33 Overview Firewall In many installations there will be a firewall installed between the wired and wireless parts of the network. It is beyond the scope of this document to specify how a firewall is managed, but the following guidelines can be used when configuring firewalls:• The TFTP Server, DHCP...
34 Overview The WLAN IP Telephony Manager 2245 works with the APs to provide QoS on the WLAN. All voice packets are encapsulated by the WLAN handsets. The encapsulated voice packets to and from the WLAN handsets are handled by the WLAN IP Telephony Manager 2245 and routed to and from the BCM. SVP is...
35 Overview — COL - lit if there are network collisions • NETWORK - connects the WLAN IP Telephony Manager 2245 to the wired Ethernet LAN • ERROR LED - lit when the system has detected an error • Status LED - indicate system error messages and status — 1 - heartbeat — 2 - active calls — 3, 4, 5 - cu...
36 Overview • RTP packets between the wireless telephone and the WLAN IP Telephony Manager 2245 always contain 30 milliseconds (ms) worth of voice, regardless of what has been configured on the BCM. The WLAN IP Telephony Manager 2245 repackages the RTP packets to conform to the size that has been co...
37 Overview Feature Packaging/Set Emulation Model, IT Type and Release Number The WLAN Handsets 2210/2211 appear to the BCM as a standard IP Phone 2004. The WLAN Handsets 2210/2211 have the following assignments:• IT TYPE: 0x02 • Release Number 2210: 0x06 • Release Number 2211: 0x07 • Manufacturing ...
38 Overview Mobility across different subnets when using DHCP If a WSS is not in use, and the IP address of the wireless handset has been acquired through DHCP, the wireless handset must be powered down and powered up when entering a new subnet. This enables functionality of the wireless handset whe...
39 Overview It is essential to know where to install the APs to provide effective coverage for the WLAN handsets. The first step is to define exactly where the coverage is needed, which requires a site survey. Refer to “Appendix D: Provisioning” on page 113 for information on site planning. Network ...
40 Overview IP addressing with DHCP A pool of alias IP addresses must be configured on the WLAN IP Telephony Manager 2245 for the use of the wireless handsets. Refer to “Functional description” on page 35 for information on IP addresses on the WLAN IP Telephony Manager 2245. The use of a 22-bit subn...
41 WLAN IP Telephony Manager 2245 installation WLAN IP Telephony Manager 2245 installation This section explains how to install the WLAN IP Telephony Manager 2245. For an overview of the WLAN IP Telephony Manager 2245, refer to “WLAN IP Telephony Manager 2245” on page 33 . For information on configu...
42 WLAN IP Telephony Manager 2245 installation • Screws – used to mount the WLAN IP Telephony Manager 2245 to the wall. Four 3/4-inch #8 panhead wood screws (or similar devices) are required. • CAT5 cable with an RJ-45 connector for the WLAN IP Telephony Manager 2245 – provides a connection to the E...
43 WLAN IP Telephony Manager 2245 installation Rack-mounting the WLAN IP Telephony Manager 2245 1 Remove the corner screws from the WLAN IP Telephony Manager 2245. 2 Screw the U-shaped end (round screw holes) of the two mounting plates to the WLAN IP Telephony Manager 2245. 3 Screw the other end of ...
45 WLAN IP Telephony Manager 2245 configuration WLAN IP Telephony Manager 2245 configuration This section explains how to configure the WLAN IP Telephony Manager 2245 (SVP II Server). For an overview of the WLAN IP Telephony Manager 2245, refer to “WLAN IP Telephony Manager 2245” on page 33 . For in...
46 WLAN IP Telephony Manager 2245 configuration — Bits per second: 9600— Data bits: 8— Parity: None— Stop bits: 1— Flow control: None Note: If using Windows 2000, Service Pack 2 must be installed to enable the use of HyperTerminal™. 3 Press Enter to display the login screen. 4 Enter the default logi...
47 WLAN IP Telephony Manager 2245 configuration NetLink SVP-II System menu The NetLink SVP-II System menu is shown in Figure 3 . Figure 3 NetLink SVP-II System menu The NetLink SVP-II System menu contains the following options: • System Status – view error messages, status of operation, and firmware...
48 WLAN IP Telephony Manager 2245 configuration The WLAN IP Telephony Manager 2245 is then configured on the SVP-II Configuration screen. The mode of the WLAN IP Telephony Manager 2245 is configured here. This screen is also used to lock the WLAN IP Telephony Manager 2245 for maintenance and reset t...
50 WLAN IP Telephony Manager 2245 configuration 3 Reset the WLAN IP Telephony Manager 2245 in order to save the configuration parameters. Follow the steps in “Saving the configuration” on page 53 to save the configuration. Configuring the SVP-II 1 Select SVP-II Configuration from the NetLink SVP-II ...
52 WLAN IP Telephony Manager 2245 configuration Changing the password 1 Select Change Password from the NetLink SVP-II System menu. The Change Password screen appears. See Figure 6 . Figure 6 Change Password screen 2 Enter the old password. 3 Enter the new password. The password parameters are as fo...
53 WLAN IP Telephony Manager 2245 configuration Saving the configuration Once any change is made to the configuration of the WLAN IP Telephony Manager 2245, the system must be re-booted/reset for the change to take effect. You can make all configuration changes necessary on the Network Configuration...
54 WLAN IP Telephony Manager 2245 configuration Figure 8 Telnet screen after reset Checking the system status Information about system alarms and network status is obtained through the System Status menu screen. For information on the System Status menu screen, refer to “Troubleshooting” on page 71 ...
56 WLAN Handsets 2210/2211 configuration WLAN Handsets 2210/2211 functions Table 3 describes the handset functions available during different states. Language The menus and screens of the WLAN Handsets 2210/2211 display in English only. International characters are supported for BCM prompts, dependi...
57 WLAN Handsets 2210/2211 configuration Codecs The WLAN Handsets 2210/2211 are compatible with the G.711 and G.729a/ab codecs. No configuration is required on the wireless handsets. If the WLAN Handsets 2210/2211 are registered to the same BCM as IP Phone 200x sets, then the system administrator mu...
59 WLAN Handsets 2210/2211 configuration Figure 10 WLAN Handset 2210 The IP Phone 2004 has several fixed feature keys. The WLAN Handsets 2210/2211 support the eight features that are suitable to a mobile user through the Function ( FCN ) key on the wireless handset. When FCN is pressed, a screen tha...
60 WLAN Handsets 2210/2211 configuration Table 4 lists the keys of the IP Phone 2004 (default settings) and the corresponding key sequences on the wireless handsets. Configuring the WLAN Handsets 2210/2211 WLAN handset configuration is performed after the WLAN IP Telephony Manager 2245 has been inst...
62 WLAN Handsets 2210/2211 configuration When the correct entry appears, press the right arrow to move to the next character. Repeat for each digit/letter of the entry. Press the Save softkey to save the entry and return to the menu. Press the Cncl key to abort and return to the menu without saving ...
63 WLAN Handsets 2210/2211 configuration IP Address menu There are two modes in which the wireless handset can operate: DHCP-enabled or Static IP. Select the mode for operation from the IP Address menu:• * Use DHCP – use DHCP to assign an IP address each time the wireless handset is turned on. If DH...
64 WLAN Handsets 2210/2211 configuration — DHCP option 151— DNS lookup of “SLNKSVP2” if the DHCP options 6 (DNS Server) and 15 (Domain Name) are configured. • Server 1 IP – the published IP address of the BCM. If the wireless handset is using static IP address configuration, enter the published IP a...
65 WLAN Handsets 2210/2211 configuration • Server 2 IP – the IP address of the secondary Nortel Networks device. Currently, the wireless handset does not make use of this information. If using Static IP configuration, this is simply the IP address of the device. If DHCP is being used, the wireless h...
66 WLAN Handsets 2210/2211 configuration Restore Defaults The Restore Defaults option resets all user and administrative parameters to their factory defaults. During configuration, press the right arrow to skip this mode. Site Survey mode Site Survey Mode is used to check the signal strength from AP...
67 WLAN Handsets 2210/2211 configuration Set each of the following options to match exactly the settings in the APs: — Authentication – select either Open System or Shared Key. — WEP – select either WEP Off or WEP On . — Key Information – scroll through the options. — Default Key – enter the key num...
68 WLAN Handsets 2210/2211 configuration OAI on/off Nortel Networks Open Application Interface (OAI) enables the wireless handset to connect with the optional WLAN Application Gateway 2246. This device allows third-party computer applications to display alphanumeric messages on the wireless handset ...
69 WLAN Handsets 2210/2211 configuration Pre-download checklist The following requirements must be met to download firmware by over-the-air file transfer:• Α wireless LAN must be properly configured and operational through the use of 802.11b SVP-compliant wireless APs. • Τ he Nortel Networks WLAN IP...
70 WLAN Handsets 2210/2211 configuration Programming the WLAN Handsets 2210/2211 The Line keys 1-6 on the WLAN Handsets 2210/2211 are programmable by the end user. These Line keys can be programmed in the wireless handset in the same manner they are programmed on the IP Phone 2004. Follow the steps ...
71 Troubleshooting Troubleshooting This section describes options for troubleshooting your WLAN system and its devices. For site and deployment information, refer to “Appendix D: Provisioning” on page 113 . Troubleshooting the WLAN IP Telephony Manager 2245 Options on the System Status Menu screen p...
72 Troubleshooting From the System Status Menu screen, select Error Status . The Error Status screen displays active alarms on the WLAN IP Telephony Manager 2245. Table 7 lists the alarms and the actions required to eliminate the alarm. Press C to clear all alarms that can be cleared. Network Status...
75 Troubleshooting Duplex mismatch A duplex mismatch anywhere on the WLAN can cause the WLAN IP Telephony Manager 2245 to operate improperly. Double-check WLAN connections and interfaces to ensure that they are all configured as full-duplex. Feature limitations The following limitations exist for th...
76 Troubleshooting • If a set is mobile and moves into an AP that is already at capacity, the handset remains associated with an AP that has sufficient bandwidth. This could result in degraded signal and voice quality and, ultimately, a call could be dropped. • End to end QoS (that is, DiffServ) is ...
77 Appendix A: Compatible Access Points Appendix A: Compatible Access Points Introduction Table 8 lists APs that are compatible with WLAN Handsets 2210/2211 operating on the WLAN IP Telephony Manager 2245. 802.11b APs generally support up to 12 simultaneous calls per AP. However, calls per AP can va...
78 Appendix A: Compatible Access Points 1 Alvarion BreezeNET Pro.11 Series software version 4.4.5 is not compatible with the WLAN IP Handsets 2210/2211. 2 Cisco Aironet 350 software version 11.21 is not compatible with the WLAN IP Handsets 2210/2211. 3 For detailed setup instructions for the HP Proc...
79 Appendix B: WLAN Application Gateway 2246 Appendix B: WLAN Application Gateway 2246 WLAN Application Gateway 2246 The WLAN Application Gateway 2246 is an optional device that enables third-party applications to communicate directly with up to 10 000 WLAN handsets. The WLAN Application Gateway 224...
80 Appendix B: WLAN Application Gateway 2246 Figure 14 Model MOG6xx The power jack and network port are located on the back of the Model MOG6xx. The MOG7xx model is available in scaled increments to support up to 10 000 users. Figure 15 MOG7xx The two types of LEDs on the front panels of both the MO...
81 Appendix B: WLAN Application Gateway 2246 For an overview of the WLAN Application Gateway 2246, refer to “WLAN Application Gateway 2246” on page 79 . For information on configuring the WLAN Application Gateway 2246, refer to “Configuration” on page 86 . If the WLAN Application Gateway 2246 is bei...
82 Appendix B: WLAN Application Gateway 2246 • for the WLAN Application Gateway 2246, a maximum distance of 325 feet (100 meters) from the Ethernet switch Mounting the WLAN Application Gateway 2246 The WLAN Application Gateway 2246 is physically connected to the Ethernet switch and can be placed in ...
83 Appendix B: WLAN Application Gateway 2246 Connecting the power 1 Connect the power plug from the AC adapter to the power jack on the front (or rear) of the WLAN Application Gateway 2246. 2 Plug the AC adapter into a 110V AC outlet to supply power to the WLAN Application Gateway 2246. The system c...
84 Appendix B: WLAN Application Gateway 2246 Figure 16 WLAN Application Gateway 2246 connection through the LAN Connecting through an RS-232 port Connect the Application Server to the WLAN Application Gateway 2246 serial port by using a cable that conforms to RS-232 standards for DTE-to-DTE connecti...
85 Appendix B: WLAN Application Gateway 2246 Connect through a modem Connect the modem to the WLAN Application Gateway serial port using a cable that conforms to RS-232 standards for DTE-to-DCE connections. See Figure 18 . Figure 18 WLAN Application Gateway 2246 connection through a modem LAN Ethern...
86 Appendix B: WLAN Application Gateway 2246 Configuration This section explains how to configure the WLAN Application Gateway 2246. For an overview of the WLAN Application Gateway 2246, refer to “WLAN Application Gateway 2246” on page 79 . For information on installing the WLAN IP Telephony Manager...
87 Appendix B: WLAN Application Gateway 2246 Connecting through a serial port 1 Connect the WLAN Application Gateway 2246 to the serial port of a terminal or PC using a DB-9 female, null-modem cable. See Figure 19 . Figure 19 Cable to port connection 2 Run a terminal emulation program (such as Hyper...
88 Appendix B: WLAN Application Gateway 2246 5 Enter the default login name ( admin) and the default password ( admin) . The NetLink OAI System menu appears. See Figure 20 on page 88 . Figure 20 NetLink OAI System menu The NetLink OAI System menu of the Administration Console displays the factory-de...
89 Appendix B: WLAN Application Gateway 2246 Configuring the OAI Box 1 Select OAI Box Configuration f rom the NetLink OAI System menu. The OAI Box Configuration screen appears (see Figure 21 on page 89 ). Figure 21 OAI Box Configuration screen Note 1: ** – Option appears only on the MOG6xx model. No...
91 Appendix B: WLAN Application Gateway 2246 • DNS server and DNS domain – these settings are used to configure DNSs. (These settings can also be configured as DHCP. This causes the DHCP client in the WLAN Application Gateway 2246 to attempt to automatically obtain the correct configuration from the...
93 Appendix B: WLAN Application Gateway 2246 Configuring the Telephone Line Each WLAN Handset 2210/2211 that uses the application’s features must be configured with its line number and MAC address. The name and extension number of the WLAN Handset 2210/2211 user can be entered. Obtain this informati...
94 Appendix B: WLAN Application Gateway 2246 • MAC Address – the MAC address is printed on the sticker underneath the battery on the WLAN Handsets 2210/2211. It can also be displayed on the WLAN Handsets 2210/2211 by turning off the wireless handset, and then pressing and holding the Pwr (power) but...
95 Appendix B: WLAN Application Gateway 2246 1 From the NetLink OAI System screen, select Telephone Line Configuration and press Enter . The Telephone Line Configuration screen appears. 2 Select the field to use as the search key ( MAC Address , Name , or Extension ), 3 Press S to display a search s...
96 Appendix B: WLAN Application Gateway 2246 Figure 25 Feature programming screen 2 Use the arrow keys to select the function number 7, 8, or 9 to associate with the application. 3 Type any label up to six characters. What is typed here is displayed on the WLAN Handset 2210/2211 telephone display sc...
97 Appendix B: WLAN Application Gateway 2246 Figure 26 Change password Note: * - not applicable. 2 Use the default password admin . 3 Follow the prompts to configure a new password. Viewing system status To view the status of the system, select the System Status Menu option from the NetLink OAI Syst...
98 Appendix B: WLAN Application Gateway 2246 Figure 27 System Status Menu screen The following options can be selected:• Application Active – displays Yes when the application is communicating correctly with the WLAN Application Gateway 2246. Displays No when the application is not connected. This f...
100 Appendix B: WLAN Application Gateway 2246 • Collisions – the number of times the Ethernet controller attempts to send a packet, but another device on the network transmitted at the same time, corrupting the transmission. • Collision Drops – the number of packets the Ethernet controller discards,...
101 Appendix B: WLAN Application Gateway 2246 Viewing software versions Each WLAN Application Gateway 2246 and WLAN Handset 2210/2211 runs software that is controlled and maintained through versioning. The Software Versions screen provides information about the version currently running on the compo...
102 Appendix B: WLAN Application Gateway 2246 Wireless handset certification WLAN Application Gateway 2246 installation on new system If this is a new system installation, continue with WLAN Handset 2210/2211 registration and Call Server programming. When the wireless handset installation is complet...
103 Appendix B: WLAN Application Gateway 2246 The fnctla.bin file is upgraded periodically by Nortel Networks and is the only file downloaded. The other files are configuration files, and their names are provided for information and backup purposes. Obtain software using FTP When using FTP, a host s...
104 Appendix B: WLAN Application Gateway 2246 10 Reset the system through the OAI Box Configuration screen in order to restore Maintenance Lock to “N”. TFTP software updates for MOG600 Systems The WLAN Application Gateway 2246 uses proprietary software programs. The software versions running on the ...
105 Appendix B: WLAN Application Gateway 2246 Figure 31 TFTP Server Download Configuration screen 5 Enter the TFTP Server hostname. 6 Use the arrow keys to move the cursor to the Begin TFTP Download option. 7 Press Enter to begin the download. The MOG600.bin code downloads into the WLAN Application ...
106 Appendix B: WLAN Application Gateway 2246 Planning Worksheet for WLAN Handsets 2210/2211 Copy and complete the worksheet in Table 12 to track parameters for each WLAN Handset 2210/ 2211. Table 12 WLAN Handset 2210/2211 Planning Worksheet OAIPort MAC Address User Name DialingExt. IP Address (if s...
107 Appendix B: WLAN Application Gateway 2246 Freeing the serial port for administrative purposes If the serial port is being used as the primary communication link with the Application Server, it is necessary to enter the OAI command to free the serial port so that it can be used for administrative...
109 Appendix C: Testing the WLAN Handsets 2210/2211 Appendix C: Testing the WLAN Handsets 2210/2211 Introduction Verify proper registration and operation of each wireless handset by performing the following tests on each wireless handset in an active wireless area. Testing calls and features 1 Power...
113 Appendix D: Provisioning Appendix D: Provisioning Site survey To conduct a site survey, set up an AP at a particular location. Use a computer equipped with a WLAN device and site survey software or a WLAN Handset 2210/2211 operating in Site Survey mode to measure the strength of the signal from ...
114 Appendix D: Provisioning Conducting an effective site survey Consider the following points for an effective site survey. Network usage Examine the network usage:• How many people will be using a wireless handset? • What areas of the site require wireless handset access? • How many hours each day...
115 Appendix D: Provisioning RF transmission testing Once the APs have been installed and configured, it is necessary to measure the strength of the RF transmissions. Signal strength testing ensures that all usage areas have adequate coverage. This can be performed in two ways.• Use the WLAN Handset...
117 Appendix D: Provisioning Solving coverage issues Resolve coverage issues by adding or relocating APs or both. Solving overlap issues Resolve overlap issues by reassigning channels to the APs or by relocating the APs. Like channels require 15–20 dBm separation. See Figure 33 . Figure 33 Channel a...
Business Communications Manager WLAN IP Telephony Installation and Configuration Guide 119 Index A Access Point general parameters 38using differing subnets and WSS 37using the same subnet as handsets 37 Admin Menu 61Admin Menu options Admin PW 68ESSID 65IP Address 63License Management 65OAI on/off ...
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