Nortel M2216ACD - Manuals

4 Introducing your Meridian Digital Telephone Using Handsfree If your telephone is a an M2616 or M2008HF model, you can use the built in microphone and speaker instead of the handset. At ant time during a call, you can switch to the handset by picking it up. You can also mute your microphone so that...

5 Making calls quickly and easily Making calls quickly and easily Conference You can set up a conference call for up to three (or six) people, including yourself. Contact your telephone system administrator to find out the maximum number of persons you can join in a conference call on your system. T...

6 Making calls quickly and easily Ring Again If you receive a busy tone or the person does not answer when tr ying to reach someone in your office or private network, Ring Again automatically redials that number and lets you know when that person is free, or that the person has used his telephone. T...

7 Making calls quickly and easily To display the stored number: œ 1. Press Display . º 2. Press Stored No . The number is displayed. To call the stored number: 1. Lift the handset or press a DN Key . º 2. Press Stored No . Group Call Group Call automatically calls members of a predefined group, one ...

8 Handling Calls Handling Calls Call Forward Call For ward allows you to transfer all your calls so that they ring at another DN . You cannot forward calls while your telephone is ringing. To for ward all your calls: ∑ 1. Press Forward . The LCD indicator º flashes. 2. Dial the DN that you want to f...

9 Handling Calls To answer an incoming call during a telephone call: ˙ 1. Press Hold when you hear a tone and the call waiting indicator flashes during a tele-phone call. ∆ 2. Press Call Wait to answer the incoming call. To return to your first telephone call: ˙ or ® 1. Press Hold if you want to put...

10 Meridian Display Option 3. Dial the pickup group number of the ring- ing telephone. To answer a ringing call at a specific extension in any pickup group: 1. Lift the handset or press a DN Key. ß or 2. Press DN Pickup, or dial SPRE + ·fi . 3. Dial the DN of the ringing telephone. Meridian Display ...

11 Meridian Display Option Volume Adjustment Press P and dial ‚ ‚ . Dial ⁄ to adjust Ringer Volume Dial ¤ to adjust Buzzer Volume Dial ‹ to adjust Speaker Volume Dial › to adjust Handset Volume Dial fi to adjust Handsfree Volume (If you telephone has Handsfree activated) Use ® to increase or decreas...

12 Meridian Display Option Call Timer Enable Press P and dial ‚ ‹ . Use ® to choose between Call Timer On and Call Timer Off. Press P to save and exit programming mode. Idle Screen Format Press P and dial ‚ › . Use ® to scroll through the eight possible selections. When you find the Idle Screen you ...

13 Meridian M2216ACD Digital Telephone Meridian M2216ACD Digital Telephone This section lists the sequence of commands for ACD features on your Meridian Digital Telephone. Agent Features Log in 1. Plug in the headset . ∫ In-Calls 2. Press In-Calls . 3. If using Agent ID, dial your ID number. ∫ In-Ca...

14 Agent Features Log Out ∫ Make Busy 1. Press Make Busy . 2. Unplug the headset. Answer ACD Calls ∫ In-Calls Press In-Calls . Emergency ∫ Emergency Press Emergency during a call in progress to connect your supervisor to an urgent or abusive call. End ACD Calls ® or ∫ In-Calls or ∫ Not Ready or ∫ 26...

16 Super visor Features Transfer to Super visor ∫ Supervisor 1. Press Supervisor during a call in progress. ∫ Supervisor 2. Press Supervisor again when the super visor answers. ® 3. Press Release to disconnect from the call. Walkaway ˙ or ∫ Not Ready 1. Press Hold during an ACD call in progress or p...

17 Super visor Features Call Waiting Indicator 1. Off - few or no calls waiting.2. On - an acceptable number of calls waiting. 3. Slow flashing - calls are backing up in the queue. Queue not accepting overflow calls. 4. Fast flashing - queue is overloaded. New calls overflow to another queue. Displa...

18 Super visor Features Headset Talk/Listen P and ® 1. Press Program and Dial ‚° 2. Use the Volume Bar to toggle between Listen Only and Talk & Listen P 3. Press Program to exit and save changes. Hold ˙ Press Hold . To take a call off Hold, press the key beside the fast flashing indicator. Obser...

19 Meridian Communications Adapter Meridian Communications Adapter AT dialing commands AT dialing commands are similar to those used to make data calls using a Hayes Smartmodem*. AT dialing is not case sensitive. Commands not found here do not apply to using the Meridian Communications Adapter, and ...

22 Meridian Communications Adapter Keypad Dialing commands Keypad dialing refers to the commands you can invoke from your telephone’s keypad. The top right-hand function key on your telephone is called the Program key or P-key. To use keypad dialing: 1 Press P . 2 Dial the command number listed belo...