Nortel IP 670 - Manuals

Contents vii Presence Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5Managing Buddies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–6Integrating With Microsoft Live Communications Server 2005 . . . . 4–7 Recor...

1 - 1 1 Getting Started with Your SoundPoint ® IP 670 Desktop Phone This chapter provides basic installation instructions and information for obtaining the best performance with the SoundPoint IP 670 desktop phone.The SoundPoint IP 670 provides a powerful, yet flexible IP communications solution, de...

User Guide SoundPoint IP 670 Phone 1 - 2 To customize your phone, refer to Customizing Your SoundPoint ® IP 670 Desktop Phone on page 2-1 . To read about the phone’s basic features, refer to Using the Basic Features of Your SoundPoint ® IP 670 Desktop Phone on page 3-1 . To read the phone’s advanced...

Getting Started with Your SoundPoint ® IP 670 Desktop Phone 1 - 3 • Phone Base • Network / Power Cable • Quick Start Guide and registration card Check this list before installation to ensure that you have received each item. If you are missing any items, contact your system administrator. Assembling...

Getting Started with Your SoundPoint ® IP 670 Desktop Phone 1 - 5 To connect the PoE: • Plug the supplied network cable between the LAN jack on the phone and an available power and data port on the in-line power switch. Connecting the Handset and Optional Headset To connect the handset and optional ...

User Guide SoundPoint IP 670 Phone 1 - 6 2. Connect the headset (optional) to the headset jack on the back of the phone. Attaching the Base You can attach the base to the SoundPoint IP 670 phone in one of two ways: • As a desk mount • As a wall mount Handset Headset(optional) For information on supp...

Getting Started with Your SoundPoint ® IP 670 Desktop Phone 1 - 9 Registering Your SoundPoint ® IP 670 Desktop Phone Generally, your phone will be deployed with multiple other phones. In this case, your system administrator will configure the phone parameters beforehand, so that after you set up you...

User Guide SoundPoint IP 670 Phone 1 - 14 Before You Use Your SoundPoint ® IP 670 Desktop Phone Using the Navigation Keys To help you navigate menus and enter data, use these tips: • To scroll through lists, use and or hold down and . • Press the * key to page up. Press the # key to page down. Use t...

Getting Started with Your SoundPoint ® IP 670 Desktop Phone 1 - 15 The USB port is on the back of your SoundPoint IP 670 as shown below: When you plug in the USB device, the USB device is supported and the message “USB device attached.” appears.When you remove the USB device, the message “USB device...

User Guide SoundPoint IP 670 Phone 2 - 2 Configuring Basic Settings You can configure the following basic settings through use of : • Appearance of the time and date • Display contrast • Backlight intensity • Headset Memory Mode • Headset hookswitch selection • Ring type • Language support (localiza...

Customizing Your SoundPoint ® IP 670 Desktop Phone 2 - 3 4. Using and , scroll through the options under each of these selections. 5. Press the Select soft key to confirm your choice. The following figure shows the Clock Time menu. 6. Press to return to the idle display. Changing the Display Contras...

User Guide SoundPoint IP 670 Phone 2 - 4 Changing the Backlight Intensity Backlight intensity on the SoundPoint IP 670 phone has three components: • Backlight On • Backlight Idle • Maximum Intensity You can modify the Backlight On intensity and the Backlight Idle intensity separately. You can select...

User Guide SoundPoint IP 670 Phone 2 - 6 9. Press the Ok or Cancel soft keys to accept or cancel changes. 10. Press to return to the idle display. Enabling the Headset Memor y Mode This feature is especially useful for permanent or full-time headset users. To permanently enable the Headset Memor y M...

Customizing Your SoundPoint ® IP 670 Desktop Phone 2 - 7 Selecting the Correct Headset for Electronic Hookswitch This feature allows you to answer your phone when you are using a headset. To select a headset that supports electronic hookswitch: 1. Press . 2. Select Settings > Basic > Preferenc...

User Guide SoundPoint IP 670 Phone 2 - 8 4. Use and to select the desired ring type. To hear the selected ring type, press the Play soft key. 5. Press the Select soft key to change to the selected ring type. 6. Press to return to the idle display. Changing the Language Many languages are supported b...

Customizing Your SoundPoint ® IP 670 Desktop Phone 2 - 9 4. Press the Select soft key. Text that appears on the graphic display will change to the language of your choice. 5. Press to return to the idle display. Changing the Graphic Display Background You can change the picture or design design that...

User Guide SoundPoint IP 670 Phone 2 - 10 4. Press the Select soft key. 5. Press to return to the idle display. Muting the Microphone During a call, press . The Message Waiting Indicator turns red and a microphone on the screen indicates that the other party (or parties) cannot hear you.Microphone M...

Customizing Your SoundPoint ® IP 670 Desktop Phone 2 - 11 Manage the call list by doing the following: • To edit the phone number, press the Edit soft key. • To return the call, press the Dial soft key. • To view information about the call, press the More soft key followed by the Info soft key. • To...

User Guide SoundPoint IP 670 Phone 2 - 12 You may have access to your corporate directory through your phone. Your system administrator determines which contacts you have access to. You can place calls to contacts in your corporate directory. You may be able to add contacts from the corporate direct...

Customizing Your SoundPoint ® IP 670 Desktop Phone 2 - 15 5. Press the Save soft key to save the contact in the local contact directory. “Entry saved” appears on the graphic display. Only the first name, last name, and phone number are saved.If the contact already exists in the contact directory, “E...

User Guide SoundPoint IP 670 Phone 2 - 16 Deleting Contacts To delete a contact from the local contact director y: 1. Press . 2. Select Contact Directory . 3. Use and to highlight the contact. You can also use the * key to page up and the # key to page down. 4. Press the More soft key twice, and the...

Customizing Your SoundPoint ® IP 670 Desktop Phone 2 - 19 Managing Incoming Calls You can distinguish incoming calls by setting distinctive rings for contacts in your contact directory, sending particular calls directly to your voice mail, or transferring particular calls to another party. Distingui...

User Guide SoundPoint IP 670 Phone 2 - 20 Rejecting Calls You can customize your phone so that incoming calls from a particular party are immediately sent to your voice mail. To send incoming calls from a contact directly to voice mail: 1. Press . 2. Select Contact Directory . 3. Use and to highligh...

Customizing Your SoundPoint ® IP 670 Desktop Phone 2 - 21 3. Use and to highlight the contact. You can also use the * key to page up and the # key to page down. 4. Press the Edit soft key, and then scroll to the Divert Contact field. 5. Enter the number of the party to whom you want to divert the ca...

User Guide SoundPoint IP 670 Phone 2 - 22 • One line, 3163 • Two lines, 3161 and 3163 Supporting Multiple Line Keys Per Line Each line on the phone can be configured to have more than one Line Key associated with it. This enhances call visualization and simplifies call handling. If this is the case,...

Customizing Your SoundPoint ® IP 670 Desktop Phone 2 - 23 Supporting Shared Lines Your SoundPoint IP 670 phone supports shared lines. A shared line is indicated by a different line icon. In the following figure, the lines 3161 and 3163 are private and the line 3166 is shared. If two phones share a l...

User Guide SoundPoint IP 670 Phone 3 - 2 Phone on page 4-1 . To add a SoundPoint IP Expansion Module to your SoundPoint IP 670 phone, refer to Using the SoundPoint ® IP Color Expansion Module on page 5-1 . If you require additional information or assistance with your new phone, contact your system a...

User Guide SoundPoint IP 670 Phone 3 - 4 To place a call using the headset: >> Do one of the following: — With the optional headset connected, press or the New Call soft key to obtain dial tone. Press .Dial the desired number using the dial pad. — With the optional headset connected, dial the ...

Using the Basic Features of Your SoundPoint ® IP 670 Desktop Phone 3 - 7 To answer an incoming call on a line configured for multiple Line Keys: >> Do one of the following: — Press next the flashing green indicator. The first call is placed on hold and the second call become the active call. —...

User Guide SoundPoint IP 670 Phone 3 - 8 Redialing Numbers To redial the last call placed from your phone: >> Press . A call to your last placed call is attempted. To redial a previously placed call, refer to Managing Call Lists on page 2-10 . Placing Calls on Hold During a call, press or the ...

Using the Basic Features of Your SoundPoint ® IP 670 Desktop Phone 3 - 9 Multiple Calls on Hold If multiple calls are on hold on a single Line Key, use and to switch between the calls, and then press the Resume soft key to retrieve the desired call. If more than two calls are on hold on a single Lin...

User Guide SoundPoint IP 670 Phone 3 - 12 8. Repeat steps 5 to 7 until you have added all intended parties. Managing Conferencing Calls To manage a conference call: You are currently in a conference call. 1. Press the Manage soft key. The Manage Conference page appears. Press the More soft key to se...

User Guide SoundPoint IP 670 Phone 3 - 14 — To place a party on hold, select the party, and then press the Hold soft key.The held party cannot hear any parties and no party can hear the held party. Press the Resume soft key to return the party to the conference. If the held party presses on their ph...

User Guide SoundPoint IP 670 Phone 3 - 16 Joining Conferences To join two conferences: Previously you set up two separate conference calls between a number of parties. Only one conference can be active at a time. 1. From the idle display, press the Join soft key. Both conferences are joined into a s...

Using the Basic Features of Your SoundPoint ® IP 670 Desktop Phone 3 - 17 Transferring Calls A call can be transferred in one of three ways: • Consultative transfer—The party to whom you want to transfer the call answers their phone before you transfer the call or hang up. You can consult with them ...

Using the Basic Features of Your SoundPoint ® IP 670 Desktop Phone 3 - 19 Forwarding Calls You can configure your phone so that all incoming calls are forwarded to another party (refer to Static Forwarding ). You can also forward calls while your phone rings (refer to Dynamic Forwarding ). You can f...

Using the Basic Features of Your SoundPoint ® IP 670 Desktop Phone 3 - 21 To disable call forwarding: 1. From the idle display, press the Forward soft key. 2. .(Optional.) If multiple lines are configured on your phone, select the line to forward from the list using and . 3. Using and , select the f...

User Guide SoundPoint IP 670 Phone 3 - 22 To enable Do Not Disturb: >> Press . A flashing icon and text on the graphic display indicate that Do Not Disturb is enabled. Calls received while Do Not Disturb is enabled are logged in the Missed Calls list unless configured to be forwarded to anothe...

User Guide SoundPoint IP 670 Phone 3 - 24 6. Press the Save or Cancel soft keys to accept or cancel changes. 7. Press to return to the idle display. To assign a new speed dial key: 1. Press and hold an unassigned . A new empty entry in the contact directory is automatically opened allowing contact i...

4 - 1 4 Using the Advanced Features of Your SoundPoint ® IP 670 Desktop Phone This chapter provides operating instructions for the advanced features of the SoundPoint IP 670 desktop phone. The topics include: • Using Multiple Call Appearances • Using Text Messaging • Using Buddy Lists • Recording a ...

Using the Advanced Features of Your SoundPoint ® IP 670 Desktop Phone 4 - 3 Your phone can display two call appearances at one time. If more than two calls are taking place on the same line, a counter displays on the display. Use the down arrow to access additional calls, or “appearances”.To place a...

Using the Advanced Features of Your SoundPoint ® IP 670 Desktop Phone 4 - 5 Using Buddy Lists A buddy list is a list of users/devices whose status or “presence” you can monitor. Users update their presence setting (for example, “Be right back”, “Busy”, or “Out to lunch”), and you can view their stat...

User Guide SoundPoint IP 670 Phone 4 - 6 Managing Buddies To add or delete a contact from your buddy list: 1. Press . 2. Select Contact Directory . 3. Use and to highlight the contact. You can also use the * key to page up and the # key to page down. 4. Press the Edit soft key. 5. Scroll to the Watc...

Using the Advanced Features of Your SoundPoint ® IP 670 Desktop Phone 4 - 7 8. Press to return to the idle display. Integrating With Microsoft Live Communications Ser ver 2005 Your system administrator can configure your phone to work with Microsoft Live Communications Server 2005 and communicate wi...

User Guide SoundPoint IP 670 Phone 4 - 8 6. Use and to enable or disable the Access field. When Access is enabled, you allow the contact to see your presence. When Access is disabled, you prevent the contact from seeing your presence.The default for Access is Disabled. 7. Press to return to the idle...

User Guide SoundPoint IP 670 Phone 4 - 10 If you remove the USB device during recording, recording stops and the message “USB device removed unsafely. Recording cancelled.” appears. This section includes information on: • Recording Calls • Recording Conferences • Pausing and Resuming Recording To pl...

Using the Advanced Features of Your SoundPoint ® IP 670 Desktop Phone 4 - 11 2. Press the Record soft key. 3. To start recording, press the Start soft key. “*R*” appears on the graphic display while the phone records.If you press the Back soft key, you can access the top-level soft keys (for example...

User Guide SoundPoint IP 670 Phone 4 - 12 Pausing and Resuming Recording You can pause recording by pressing the Pause soft key. When you press the Resume soft key, recording continues with the same .wav file. To pause a recording: >> Press the Pause soft key. “*P*” appears when you pause reco...

Using the Advanced Features of Your SoundPoint ® IP 670 Desktop Phone 4 - 13 Playing Back a Recorded Call If the Call Recording and Playback feature is available, and a removable USB device is plugged into the USB port of your SoundPoint IP 670, you can play back calls that you recorded on your phon...

User Guide SoundPoint IP 670 Phone 4 - 14 This section includes information on: • Browsing Recorded Calls • Playing Back Recorded Calls • Answering a Call While Playing Back Recorded Calls Browsing Recorded Calls To browse the recorded files: 1. Press . 2. Select Features > USB Device... > Bro...

User Guide SoundPoint IP 670 Phone 4 - 16 6. Press to return to the idle display. Answering a Call While Playing Back Recorded Calls You are playing back a file and an incoming call arrives. Playback pauses and the phone rings. To answer a call using the speakerphone: >> Do one of the followin...

Using the Advanced Features of Your SoundPoint ® IP 670 Desktop Phone 4 - 17 When the call ends, the idle display appears. If you decide to reject the incoming call, press the Resume soft key, and playback will resume. For more information, refer to Playing Back Recorded Calls on page 4-14 . Restart...

Using the SoundPoint ® IP Color Expansion Module 5 - 3 Connecting the SoundPoint ® IP Color Expansion Module This section describes how to attach the SoundPoint IP Color Expansion Module to your phone. You can attach up to three SoundPoint IP Color Expansion Modules. To connect a SoundPoint IP Color...

Using the SoundPoint ® IP Color Expansion Module 5 - 5 Adjusting the Display Contrast To adjust the display contrast on a SoundPoint IP ColorExpansion Module, refer to Changing the Display Contrast on page 2-3 . Adjusting the Backlight To adjust the backlight on a SoundPoint IP Color Expansion Modul...

User Guide SoundPoint IP 670 Phone 5 - 8 7. Press the Save or Cancel soft keys to accept or cancel changes. 8. Press to return to the idle display. For more information on assigning speed dial keys, refer to Assigning Speed Dial Keys on page 3-22 . Using the Busy Lamp Field The busy lamp field (BLF)...

User Guide SoundPoint IP 670 Phone 6 - 2 Power and Startup Symptom Problem Corrective Action There are power issues. The SoundPoint IP 670 phone has no power. Do one of the following: • Verify that no lights appear on the phone when it is powered up. • Check if the phone is properly plugged into a f...

Troubleshooting Your SoundPoint ® IP 670 Desktop Phone 6 - 3 Controls Symptom Problem Corrective Action The dial pad does not work. The dial pad on the SoundPoint IP 670 phone does not respond. Do one of the following: • Check for a response from other feature keys or from the dial pad. • Place a ca...

User Guide SoundPoint IP 670 Phone 6 - 4 Access to Screens and Systems Symptom Problem Corrective Action There is no response when you press a feature key. The SoundPoint IP 670 phone is not in an active state. Do one of the following: • Press the keys more slowly. • Check with your system administr...

Troubleshooting Your SoundPoint ® IP 670 Desktop Phone 6 - 5 Calling Symptom Problem Corrective Action There is no dial tone. Power is not correctly applied to the SoundPoint IP 670 phone. Do one of the following: • Check that the screen is illuminated. • Make sure the LAN cable is inserted properly...

Troubleshooting Your SoundPoint ® IP 670 Desktop Phone 6 - 7 Displays Symptom Problem Corrective Action There is no display. The display is incorrect. The display has bad contrast. Power is not correctly applied to the SoundPoint IP 670 phone. Do one of the following: • Check that the screen is illu...

User Guide SoundPoint IP 670 Phone 6 - 8 Audio Testing Phone Hardware Your system administrator may ask you to access a diagnostics menu on your phone to test your phone hardware. From the diagnostics menu, you can test your phone’s microphones, speaker, handset, third-party headset (if present), ke...

Safety Notices - 1 Regulatory Notices Service Agreements Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product. Governing Law This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California, U.S....

Index – 1 Index Symbols # key, page down shortcut 1–14 * key, page up shortcut 1–14 A AC power 1–4 answering calls 3–4 , 3–5 , 5–6 assembling your phone 1–3 assigning speed dial keys 3–22 , 5–6 attended transfer 3–17 B backlight intensity 2–4 base, attaching 1–6 blind transfer 3–17 block buddies 4–6...