Nortel 6120 - Manuals

7 Contents Dual Charger 111 Using the Dual Charger 112Cleaning the Dual Charger 112 Quad Charger 114 Using the Quad Charger 114Cleaning the Quad Charger 115 Terms you should know 117

9 Revision history Revision history December 2007 Standard 02.01. This document is up-issued to support Communication Server 1000 Release 5.5. November 2007 Standard 01.05. This document is up-issued to include new information about the Real-Time Location System (RTLS). July 2007 Standard 01.04. Thi...

11 Regulatory and safety information Regulatory and safety information European Union Directives Conformance Statement This device complies with the essential requirements and other relevant provisions of directive 1999/5/EC. A copy of the Declaration may be obtained from <http://www.nortel.com/c...

12 Regulatory and safety information Charger information Charger models Nortel WLAN Handset 6100 Series Chargers (Single, Dual-slot and Quad-slot Charger models). This equipment has been tested and complies with the limits for a Class A digital device, pursuant to Part 15 of FCC rules. These limits ...

13 Regulatory and safety information manual, can cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense. This Class A digital ...

14 Regulatory and safety information engine. Areas with potentially explosive atmospheres are often but not always posted. Batteries: All batteries can cause property damage and/or bodily injury, such as burns, if a conductive material such as jewelry, keys, or beaded chains touch exposed terminals....

15 Regulatory and safety information aids. In the event of such interference, consult your hearing aid manufacturer to discuss alternatives. US/Canada: Hearing Aid Compatibility (HAC) as per FCC Part 68 Other medical devices: If you use any other personal medical device, consult the manufacturer of ...

16 Regulatory and safety information International certifications The table below shows the international certifications applicable to the WLAN Handset 6120 and 6140.

17 Regulatory and safety information Specific Absorption Rate (SAR) information Your WLAN Handsets 6120 and 6140 is a low-power radio transmitter and receiver. When it is on, it receives and also sends radio frequency (RF) signals. In August 1996, the Federal Communications Commissions (FCC) adopted...

21 Your WLAN Handset 6120 and 6140 Your WLAN Handset 6120 and 6140 This section describes the WLAN Handset 6120 and 6140 and their features when operating on Nortel Communication Server 1000. The WLAN Handset 6120 and 6140 are fully functional handsets specifically designed for the busy office envir...

22 Your WLAN Handset 6120 and 6140 WLAN Handset 6120 and 6140 Handset controls and descriptions Press and hold the End button to turn your WLAN Handset 6120 and 6140 off. This key also affects some of the states of the handset. Press the End button to terminate an active call. Press the Start button...

24 Your WLAN Handset 6120 and 6140 Status indicators Indicator Function These symbols give a visual indication (from weak to strong) of the signal strength to the handset. You have a new voicemail message. The battery icon indicates the amount of charge that remains in the battery pack. When only on...

25 Your WLAN Handset 6120 and 6140 Modes of operation The WLAN Handset 6120 and 6140 have six modes of operation (see Table 1). The download icon indicates that the handset is downloading code. This icon only appears while the handset is running the over-the-air downloader. It appears to the right o...

26 Your WLAN Handset 6120 and 6140 Menu navigation The navigation keys (Nav keys) located below the soft keys are used to navigate through menu options. These keys are referred to in this guide as Nav keys ( Nav S , Nav T , Nav W , Nav X ) and Enter . Figure 1Menu navigation Shortcut Keys When a men...

27 Your WLAN Handset 6120 and 6140 Figure 2 Standby Mode Display Figure 3 Feature mode display Feature Activation displays The handset enters Active Idle mode when Actv is pressed from standby mode, displaying feature activation softkeys. These softkeys also display during an active call. When FCN i...

28 Your WLAN Handset 6120 and 6140 Soft key labels The bottom row of the display shows labels that are associated with the four soft keys just below it. When a soft key is active, a label appears to describe its function. If you press the soft key, the feature is activated. When additional softkeys ...

29 Cleaning your handset Cleaning your handset The WLAN Handset 6120 and 6140 occasionally need to be cleaned to maintain appearance. In general, wiping the handset surface with a plain-water-dampened cloth or paper towel removes most films or residues. If more rigorous cleaning is required, you can...

30 Care of your handset degrades legibility. If the headset connector is dirty, you can experience a scratchy or intermittent signal. To clean the connector, dip the padded end of a cotton swab in isopropyl alcohol. Gently insert in the connector and twist, repeating several times. If available, blo...

31 Basic handset operation Basic handset operation Attention: Press End to disconnect from a previous call. Powering on and off the WLAN Handset 6120 and 6140 To power on/off the handset: Press End to turn on. Press and hold End to turn off. Locking the keypad Press Cfg + Enter to manually lock the ...

32 Basic handset operation Selecting a line To select a line If multiple lines are available, your telephone system can require you to select a line before you enter a number. 1. Press the Line button. 2. Press the number key that corresponds to the desired line.You will hear a dial tone. Entering a...

33 Basic handset operation To answer a call 1. Press Start and hold the earpiece to your ear. 2. Alternatively, activate the speakerphone by selecting the spkr soft key. Answering a call on a second line If you are on a call and hear subdued ringing, a call is incoming on a second line. The line num...

35 Basic handset operation handset. Note that this feature may not be activated at your facility. Answering using the headset To answer using the headset Press any key (other than End ) to answer a call when the headset is plugged in. Adjusting the headset volume To adjust the headset volume Press v...

36 Basic handset operation Displaying additional features To display additional features During a call, press FCN to display additional features that are customized for your facility. Turning on the backlight To turn on the backlight The backlight illuminates when any key is pressed or when there is...

37 Advanced features Advanced features Facility-specific features Press FCN while off-hook to display the menu of advanced telephone features available at your facility. Features can be activated by pressing the corresponding shortcut key or by scrolling up and down using the Nav keys to highlight t...

39 Advanced features Press Enter to assign the selected name to that speed-dial call key. Press Back to return to the speed-dial call list. You can edit speed-dial call entries through the Personal Directory, as described above. The Config Menu When the handset is in standby mode, press the Cfg soft...

40 Advanced features Config Menu options Lock Keys User Profiles Silent Vibrate Loud Soft Custom Set as Active Ring Settings Noise Mode Ring in HeadsetRing in Speaker Warning Tones Key Tones Push-to-talk Ring Cadence Ring Tone Ring Volume Vibrate Cadence Ring Delay continued on next page Telephone M...

41 Advanced features User-profiles Your handset ring behavior is established by five User Profiles: • Silent • Vibrate • Loud • Soft • Custom The currently-active user profile is shown on the standby display. While the handset is in standby mode, you can change the ring behavior by pressing Prof and...

42 Advanced features To change the ring-tone or any other ring setting for any profile, go to User Profiles and select the profile, and then select Ring Settings and Telephone Ring for standard phone calls or one of the Message Alerts for text message. Then, select the ring option that you want to a...

43 Advanced features 2. Press Del to delete the character to the left. 3. Insert new data by using the buttons on the keypad. Alphanumeric Entries Push-to-talk This feature is available only on the WLAN Handset 6140. In PTT mode, the WLAN Handset 6140 can be used in a group broadcast mode in which t...

44 Advanced features Push-to-talk (PTT) is enabled by the system administrator and set up by the user using the Config Menu. See Config Menu options for details about setting up the PTT. If the system administrator disables the PTT, the PTT options do not appear in the Config Menu. To initiate a PTT...

45 Advanced features 3. Press Push-to-talk and then speak. To end a PTT call Press End to exit the PTT call. To change PTT volume Use the Up and Down volume buttons located on the side of the handset. To answer a call during a PTT transmission Press Start . The PTT transmission is preempted by the t...

46 Security Security Your handset is preprogrammed by the system administrator for the type of security you need. For more information, talk to your system administrator. ATTENTION! Do not change the security level through your handset.

47 The headset The headset Nortel offers optional headsets (depending on market region) for use in noisy environments or if you need to have your hands free while talking. To use the headset, plug it into the jack on the bottom of the handset. The headset is specifically designed for the WLAN Handse...

49 Handset display Handset display This section summarizes the display features of the WLAN Handset 6120 and 6140. Figure 4WLAN Handset 6120 and 6140 display The WLAN Handset 6120 and 6140 have three display areas: • The top row of the display provides status indicators for various handset condition...

50 Handset display Locking the Keypad You can lock the handset by using the Lock Key menu. To lock the keypad 1. While the handset is in the standby mode, press the Cfg soft key. 2. Use the Nav keys to scroll through the feature menu and highlight the Lock Keys feature. 3. Press Enter to lock the ke...

51 Handset display • Press the End button to exit all menus and return to the standby state. Selecting Ring Options Phone Options presents a menu of choices: • Telephone Ring — presents a submenu of choices that you can set: • Ring Cadence • Ring Tone (see the following note 1) • Ring Volume • Vibra...

56 Handset display 3. Press Enter to select User Profiles . The next menu level is displayed. 4. Use the Nav keys to scroll through the menu and highlight one of the settings (an asterisk [*] indicates the selected/active setting). 5. Press Enter to select the option. 6. Use the Nav keys to scroll t...

57 Handset display difficult to hear your voice. • Key Tones — controls whether pressing a key plays a tone. • Warning Tones — controls whether warning tones are played when out-of-range or during power up and power down. • Display Contrast — controls the amount of contrast for the display. • Keypad...

61 Handset display Viewing system information The System Information option displays the following: • Phone IP Address — displays the Internet Protocol (IP) address assigned to the handset. • Server IP Address — displays the Server IP address. • Firmware Version — displays the software version runni...

62 Handset display 4. Use the Nav keys to scroll through the menu and highlight Server IP Address . 5. Press Enter to view the Server IP address. 6. Do one of the following: • Press Back to return to the previous menu and choose another option. • Press the End button to exit all menus and return to ...

67 Call features Call features System administration is required for Call features. Contact your system administrator to ensure that these features are supported by the system software and to configure them on your handset. ATTENTION! Access to the features and functions in the following sections ar...

69 Making calls Making calls This section describes the features associated with making a call. Use Autodial The Autodial feature displays, stores, and automatically enters telephone numbers. To use Autodial: 1. While the handset is in standby mode, press the Start button. 2. To access the Feature K...

70 Making calls The selected line number flashes in the upper display area. Activate Ring Again Use the Ring Again (RingA) feature if a busy tone sounds or when there is no answer after placing a call. RingA causes the ring again indicator to flash, indicating that the person you tried to call is av...

71 Making calls 5. Press the Dial soft key. Use Speed Call By entering a two-digit code (01–99), use the Speed Call(Spdc) feature to store, edit, and automatically enter frequently-called telephone numbers. To store a Speed Call (Spdc) number: 1. Press the End button. 2. Press the Actv soft key. 3. ...

72 Making calls 6. Press a number key (one through six) that corresponds to the Speed Call Controller feature again to save the code and number. The flashing icon turns off. To make a Speed Call: 1. Press the End button. 2. Select the Actv soft key. 3. Select the speed-dial number that you wish to c...

73 Making calls Use Conference Hotline Use the Conference Hotline feature to automatically enter a specific number. You can program other features such as Call Redirection to the Conference Hotline. Call Redirection redirects a Conference Hotline call so that it is answered only by one person. To us...

75 While on an active call While on an active call This section describes the features that are available during an active call. Place a call on hold Use the Hold feature when talking on one line and another call arrives on a second line. Retain the original call by placing it on hold and then answe...

76 While on an active call Use Attendant Recall Use the Attendant Recall feature to contact an attendant during a call and to connect the call to the attendant. To contact the attendant while on a call: 1. Press the Line button to access the Feature Keys menu. 2. Press the number key that correspond...

77 While on an active call Use Call Park Use the Call Park feature to hold temporarily (park) and retrieve a call from any telephone or handset. Using Call Park does not tie up a line and, when configured network-wide, you can use it across networks. You can configure a System Park Extension to auto...

78 While on an active call 2. Enter a charge account number or the caller’s number. 3. Press the Call Party soft key to return to the call. Display incoming calls Use the Display feature to display a second incoming caller’s number and name (if available) during an active call, without interfering w...

79 Incoming calls Incoming calls This section describes the features that are available to you when a call is incoming. Activate Call Pickup Use the Call Pickup feature to pick up calls from any telephone or handset in the same pickup group or in another pickup group. To answer a call in your own Ca...

80 Incoming calls 4. Enter the DN of the handset that is ringing (in your call pickup group). If the pickup DN or group number is invalid, press the End button. Use Call Waiting The Call Waiting feature alerts you to an incoming call by producing a tone. It also puts the current call on hold while y...

83 While away from your desk While away from your desk This section describes features that are used when you are away from your desk. Use Call Forward Use the Call Forward feature to direct incoming calls to ring at another Line (DN). Note: If the handset is in the process of ringing, that call can...

84 While away from your desk Use Internal Call Forward Use Internal Call Forward to accept only calls that originate at internal DNs to ring at another DN. Calls that originate outside your telephone system still ring at your handset. Current incoming calls cannot be forwarded. To forward internal c...

85 Talk with more than one person Talk with more than one person This section describes the features that you can use to hold conversations among more than two people. Use Call Join Use the Call Join feature to connect calls to the current active call. This feature creates a conference between two c...

86 Talk with more than one person 4. If necessary, repeat the procedure until all the required people are in the conference. If the person you attempt to add to the conference is unavailable: 1. Press the End button. 2. Press the Line button to access the Feature Keys menu. 3. Press the number key t...

87 Talk with more than one person 4. Press the End button. If configured, the Conference Count Display returns an updated total count of conferees. The LCD indicator turns off. To disconnect a conferee: 1. While on a conference call, press the Line button to access the Feature Keys menu. 2. Press th...

88 Talk with more than one person to the Group Call feature. The feature automatically calls all group members. The icon flashes until all members answer. The line numbers of the group members appear on the display as they answer. When the last participant answers, the Group Call indicator lights st...

91 Work without interruption Work without interruption This section describes the features that provide uninterrupted work time. Activate Make Set Busy Use the Make Set Busy feature to make your handset appear busy to all callers. To activate Make Set Busy : 1. With the handset in standby mode, pres...

93 Other call features Other call features This section describes some of the call features available on your WLAN Handsets 6120 and 6140. Use Call Page Connect to make an announcement Use the Call Page Connect feature to make an announcement over a paging system. Note: A Page key on an attendant co...

94 Other call features Charge a call or charge a forced call Use the Call Charge feature to charge a call to a specific account. The Forced Charge feature charges long-distance calls from a handset that is restricted to local calls. To charge a local or long-distance call to an account before you di...

95 Other call features To charge a call to an account when you transfer a call: 1. To place the call on hold, select the More soft key. 2. Press the Charge soft key. 3. Enter the charge account number. 4. After you hear the dial tone, enter the number to which the call is to be transferred. 5. Press...

96 Other call features to the Override feature to initiate a Forced Camp-on. If either party on the call disconnects at this time, you hear an overflow (fast busy/engaged) signal. 3. Press the number key that corresponds to the Override feature again. The two parties remaining on the call hear an ov...

97 Other call features 2. Press the number key that corresponds to the Override feature to initiate a Forced Camp-on. The party that you called receives a tone, and you receive a ring/ringback signal or busy/engaged signal, depending on the options chosen. You are now camped-on to the number you ent...

99 Branch Office Branch Office This section describes the Branch Office handset which can operate in Normal Mode or Local Mode. Normal Mode In Normal Mode, the handset registers with the Main Office and receives services from the Main Office. At any time during Normal Mode, you can check local mode ...

101 Hospitality features Hospitality features The hospitality features in this section are intended for hotel operations. Activate Message Registration Use the Message Registration feature to read, change, or reset meters that log your hotel calls. To read meters: 1. Press the Line button to access ...

102 Hospitality features to the Message Registration feature. 3. Enter the room Directory Number (DN). 4. Press the * key. 5. Press the Line button to access the Feature Keys menu. 6. Press the number key that corresponds to the Message Registration feature again. Use Maid Identification Use the Mai...

103 Hospitality features wrong Maid ID, press the * key and redial the ID. 7. Press the Line button to access the Feature Keys menu. 8. Press the number key that corresponds to the Room Status feature. Display Room Status The Room Status feature prints the status of a room by using the Display Modul...

105 Battery packs Battery packs This section provides information on the battery packs for the WLAN Handset 6120 and 6140. The interchangeable Lithium Ion battery with standard capacity battery pack for the WLAN Handset 6120 and 6140 must be recharged periodically. Interchangeable Lithium Ion batter...

106 Battery packs Removing and inserting the battery pack To remove a battery pack 1. Press down on the latch on the battery pack at the back of the handset. 2. Pull the battery pack towards you. The battery pack releases outward. To insert a battery pack 1. Slide the lip of the battery pack into th...

107 Battery packs It is normal for the battery pack to become warm when charging. 4. When the handset is fully charged, Charge Complete is displayed. Remove the handset from the charger.

108 Desktop Chargers Desktop Chargers Three charger models are available for the WLAN Handset 6120 and 6140. Single Charger The single charger is designed so that the handset can remain operational through speakerphone or headset use while the battery pack is being charged. The handset can also be c...

109 Desktop Chargers Using the Single desktop charger To charge the WLAN Handset 6120 and 6140 1. Press End to terminate any calls. The handset can be off or in standby state during charging. 2. Place the handset, face forward, into the Desktop Charger. An animated charge icon indicates that chargin...

111 Dual Charger Dual Charger This section describes the dual charger available with the WLAN Handset 6120 and 6140. The Dual Charger for the WLAN Handset 6120 and 6140 charges the battery pack in the handset while it remains operational and also charges an additional battery pack in the rear chargi...

112 Dual Charger Using the Dual Charger To charge the WLAN Handset 6120 and 6140 1. Place the handset, face forward, into the front slot of the Dual Charger. The handset can be off or in standby mode during charging. The LED displays the charging status. See instruction Single charger. 2. Charge the...

113 Dual Charger exposed battery pack contacts. IMPORTANT • Always use the Desktop Charger provided to charge the battery pack. Other chargers can damage the battery pack. • Only use the original plug-in power adapter for the Desktop Charger. • Do not dip the battery pack in water or throw into a fi...

114 Quad Charger Quad Charger This section describes the quad charger that is available with the WLAN Handset 6120 and 6140. The quad charger is designed so that the handset can remain operational through speakerphone or headset use while the battery pack is being charged. The Nortel WLAN Handset 61...

115 Quad Charger the battery pack is inserted, remove the battery pack and reinsert it into the charger. If a flashing LED indicates a battery pack failure, check the battery pack in a different bay or substitute another charger and repeat the operation that caused the failure. If the same battery p...

117 Terms you should know Terms you should know Attendant A telephone operator in your organization. Autodial A telephone number programmed on the Autodial key for one-touch dialing. Call party information The display showing Call Party Name Display (CPND) information including the telephone number ...

119 Terms you should know Secondary Directory Number A second incoming/outgoing line for your handset. Shared Directory Number A DN (extension) that is shared by two or more persons. Soft keys (self-labeled) A set of keys programmed by your system administrator. These four keys located directly belo...

121 Index Index A Active (off-hook) state 25 Attendant 117 Attendant Recall 76 Auto Dial 117 Autodial 69 B Battery packs 105 Branch Office 99 C Call Forward 83 Call Join 85 Call Page Connect 93 Call Park 77 Call Party 77 Call party information 117 Call Pickup 79 Call Trace, Malicious 78 Call Waiting...

Nortel Communication Server 1000 Nortel WLAN Handset 6120 and WLAN Handset 6140 User Guide Copyright © 200 7 Nortel Networks. All Rights Reserved. LEGAL NOTICE While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing NORTEL PR...