Page 3 - Contents; New in this release
Nortel Communication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.02 6.0 12 June 2009 Copyright © 2009 Nortel Networks Contents New in this release 5 Features 5 Other changes 5 Revision history 5 Welcome 6 Your new IP Softphone 3456 6 Requirements 7 Online help 7 Nortel preferred configur...
Page 4 - Troubleshooting
- 4 - Contents Nortel Communication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.02 6.0 12 June 2009 Copyright © 2009 Nortel Networks Voicemail Settings 32 Accessing Voicemail 34 Video Phone 34 Making a Video Call 35 Receiving a Video Call 36 Video Conferencing 36 Managing Conference Call...
Page 5 - Features; Other changes; Revision history
Nortel Communication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.02 6.0 12 June 2009 Copyright © 2009 Nortel Networks New in this release The following sections detail what’s new in IP Softphone 3456 User Guide (NN43080- 100) for Nortel Communication Server 1000 Release 6.0: • Features (...
Page 6 - Welcome; Navigation
Nortel Communication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.02 6.0 12 June 2009 Copyright © 2009 Nortel Networks Welcome This section introduces IP Softphone 3456 and describes the available features. Navigation • Your new IP Softphone 3456 (page 6) • Requirements (page 7) • Online ...
Page 7 - Requirements; Intel Pentium III 1.3 GHz or equivalent; Online help; For more information, see the following related publications:
- 7 - Welcome Nortel Communication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.02 6.0 12 June 2009 Copyright © 2009 Nortel Networks Requirements The following basic hardware specification is required to operate the IP Softphone 3456: • Intel Pentium III 1.3 GHz or equivalent • Windows 20...
Page 8 - Feature overview; Start; menu and navigating to the
Nortel Communication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.02 6.0 12 June 2009 Copyright © 2009 Nortel Networks Feature overview This section describes features that are available on the IP Softphone 3456. Navigation • Starting up (page 8) • Signing in (page 9) • Making a call (pag...
Page 9 - Signing in; when you receive a message.
- 9 - Feature overview Nortel Communication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.02 6.0 12 June 2009 Copyright © 2009 Nortel Networks Signing in The IP Softphone 3456 should sign in to your SIP account automatically if your account has been correctly configured. In some circumstan...
Page 10 - Making a call; Enter
- 10 - Feature overview Nortel Communication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.02 6.0 12 June 2009 Copyright © 2009 Nortel Networks Making a call Calls can be made from the IP Softphone 3456 in a number of different ways. Users can make calls by double-clicking on any name in t...
Page 11 - Click the dial pad button
- 11 - Feature overview Nortel Communication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.02 6.0 12 June 2009 Copyright © 2009 Nortel Networks dial pad and using the mouse to click on the numbers required. The following instructions show you how to open the dial pad and dial a number usin...
Page 12 - Receiving calls
- 12 - Feature overview Nortel Communication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.02 6.0 12 June 2009 Copyright © 2009 Nortel Networks Receiving calls When a call is received by the IP Softphone 3456, a number of things occur. First, the phone rings (if sound is enabled on your sy...
Page 13 - Click on the; Placing calls on hold; is
- 13 - Feature overview Nortel Communication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.02 6.0 12 June 2009 Copyright © 2009 Nortel Networks To answer the call: • Click on the found on the IP Softphone 3456 interface. or • Click on the found on the desktop pop-up. To reject the call and...
Page 14 - Start another call; Hold and resume; Hold; Hold and open another call; Start another Call
- 14 - Feature overview Nortel Communication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.02 6.0 12 June 2009 Copyright © 2009 Nortel Networks When a call is on hold, it is possible to make a second call by pressing the Start another call button . Hold and resume To place a call on hold, ...
Page 15 - Call waiting; Mute; Call Transfers; Blind transfer
- 15 - Feature overview Nortel Communication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.02 6.0 12 June 2009 Copyright © 2009 Nortel Networks Call waiting When you are on a call and another call comes in, the phone rings and the second call appears in a tab on the phone screen. To answer...
Page 16 - Quick transfer; Blind Transfer; Default Transfer
- 16 - Feature overview Nortel Communication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.02 6.0 12 June 2009 Copyright © 2009 Nortel Networks • Quick transfer – Pass the call straight to a number in your quick transfer list (more on this later in this section), or to your chosen Default ...
Page 17 - Click the; Transfer
- 17 - Feature overview Nortel Communication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.02 6.0 12 June 2009 Copyright © 2009 Nortel Networks 4 When prompted, enter the destination number using either the dial pad or the numeric keys on your keyboard. 5 Click the Transfer button. 6 The c...
Page 18 - Announced Transfer
- 18 - Feature overview Nortel Communication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.02 6.0 12 June 2009 Copyright © 2009 Nortel Networks Announced Transfer An announced transfer is often seen as the preferred method of call transfer, because it enables you to find out whether the de...
Page 19 - by clicking the
- 19 - Feature overview Nortel Communication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.02 6.0 12 June 2009 Copyright © 2009 Nortel Networks 4 A new tab opens and the caller is placed on hold. Enter the transfer destination’s number. 5 Click the button. 6 When the recipient answers, ann...
Page 20 - The call is transferred to the destination and your phone hangs up.; Quick Transfer List; Any number in the quick transfers list can be selected as the; Default; transfer; button; Creating a Quick Transfer List
- 20 - Feature overview Nortel Communication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.02 6.0 12 June 2009 Copyright © 2009 Nortel Networks 7 The call is transferred to the destination and your phone hangs up. Quick Transfer List A quick transfer list can be created to provide users wi...
Page 21 - To create a quick transfer list:; File; menu and select; Preferences; Quick Transfer
- 21 - Feature overview Nortel Communication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.02 6.0 12 June 2009 Copyright © 2009 Nortel Networks To create a quick transfer list: 1 From the main interface screen, open the File menu and select Preferences . 2 Click on the Quick Transfer butto...
Page 22 - Add
- 22 - Feature overview Nortel Communication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.02 6.0 12 June 2009 Copyright © 2009 Nortel Networks 3 Click the Add button.
Page 23 - Quick Transfer List Transfers
- 23 - Feature overview Nortel Communication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.02 6.0 12 June 2009 Copyright © 2009 Nortel Networks 4 Enter the full name and phone number of the quick transfer contact. Note: To set this contact as the Default quick transfer contact (the number ...
Page 24 - Contacts; Creating Contacts
- 24 - Feature overview Nortel Communication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.02 6.0 12 June 2009 Copyright © 2009 Nortel Networks 3 Select the name of the person to whom you would like to transfer the call. 4 The call is transferred and the phone hangs up. Contacts The lower ...
Page 25 - Method; enter the contact’s phone number(s) in the corresponding; Address
- 25 - Feature overview Nortel Communication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.02 6.0 12 June 2009 Copyright © 2009 Nortel Networks 2 Enter the name details of the contact and select a Group (for example, Work, Friends, etc). 3 In the lower half of the screen, select a contact ...
Page 26 - Show this contact’s availability; Viewing Contacts; Address Book
- 26 - Feature overview Nortel Communication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.02 6.0 12 June 2009 Copyright © 2009 Nortel Networks 4 If you entered more than one contact number, open the top-right drop-down menu and select the preferred default contact method that will be used...
Page 27 - Dialling Contacts
- 27 - Feature overview Nortel Communication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.02 6.0 12 June 2009 Copyright © 2009 Nortel Networks Dialling Contacts To dial a contact straight from your Address Book , either double-click on the contact’s name or, in cases where more than one n...
Page 28 - Conference Calls; Start a conference while on a call by clicking the; Conference; and; Add to Conference
- 28 - Feature overview Nortel Communication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.02 6.0 12 June 2009 Copyright © 2009 Nortel Networks Conference Calls There are two ways in which a conference call can be established on the IP Softphone 3456: • Start a conference while on a call b...
Page 29 - Conference All; All active calls will be joined to one conference.
- 29 - Feature overview Nortel Communication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.02 6.0 12 June 2009 Copyright © 2009 Nortel Networks • Start or receive a call, open other calls using the Start Another Call button and then, once connected, click on the Conference All button. All ...
Page 30 - Managing Conference Calls; Choose between; End Call; (to end all communication with the caller) and; Separate Call from Conference; (to remove the caller from the
- 30 - Feature overview Nortel Communication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.02 6.0 12 June 2009 Copyright © 2009 Nortel Networks Managing Conference Calls Removing Participants A participant can be removed from the conference call and placed into a separate call in the follo...
Page 31 - Disbanding Conferences; Options; menu, located benath the call display screen, and; Disband Conference; . Each caller can be taken off Hold by clicking on; Suspending a Conference; Conferences can be suspended by clicking on the Hold button
- 31 - Feature overview Nortel Communication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.02 6.0 12 June 2009 Copyright © 2009 Nortel Networks Disbanding Conferences To end a conference call, but keep all callers on separate ‘held’ lines in their own tab, open the Options menu, located be...
Page 32 - Voicemail; Voicemail Settings; From the main phone screen, open the; Account; Highlight your account and click on the; Edit
- 32 - Feature overview Nortel Communication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.02 6.0 12 June 2009 Copyright © 2009 Nortel Networks Voicemail The IP Softphone 3456 can be configured to regularly check your CS 1000 voicemail box. Voicemail Settings Your voicemail account can be ...
Page 33 - Select the
- 33 - Feature overview Nortel Communication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.02 6.0 12 June 2009 Copyright © 2009 Nortel Networks 3 Click on the Voicemail tab. 4 Select the Voicemail check box. 5 Enter the number you would normally dial to access the voicemail attendant in th...
Page 34 - OK; Accessing Voicemail; Video Phone
- 34 - Feature overview Nortel Communication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.02 6.0 12 June 2009 Copyright © 2009 Nortel Networks 6 Click OK . 7 Click Apply . 8 Click Close . The IP Softphone 3456 is now configured to check the CS 1000 server for voicemail messages. When a me...
Page 35 - Making a Video Call; To make a video call:; Video; and select; Video Call
- 35 - Feature overview Nortel Communication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.02 6.0 12 June 2009 Copyright © 2009 Nortel Networks Making a Video Call To make a video call: 1 Click the Video button to open the video panel. 2 Enter the number of the person you would like to cal...
Page 36 - Receiving a Video Call; Start Video; Video Conferencing
- 36 - Feature overview Nortel Communication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.02 6.0 12 June 2009 Copyright © 2009 Nortel Networks Receiving a Video Call When you receive a video call, the video panel opens automatically when you answer the call and you are be able to see the ...
Page 37 - Stop my Video; Removing Participants
- 37 - Feature overview Nortel Communication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.02 6.0 12 June 2009 Copyright © 2009 Nortel Networks 4 Click the Conference All button to join all participants into one conference call. Managing Conference Calls Most conference controls, such as p...
Page 38 - menu, located beneath the call display screen,; . Each caller can be taken off hold by clicking
- 38 - Feature overview Nortel Communication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.02 6.0 12 June 2009 Copyright © 2009 Nortel Networks Disbanding Conferences To end a conference call, but keep all callers on separate ‘held’ lines in their own tab, open the Options menu, located be...
Page 39 - Conferences can be suspended by clicking the
- 39 - Feature overview Nortel Communication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.02 6.0 12 June 2009 Copyright © 2009 Nortel Networks Suspending a Conference Conferences can be suspended by clicking the Hold button . Participants have a hold icon next to their name when a confere...
Page 40 - This chapter describes various troubleshooting tips.; Configuration changes do not work (page 40); Configuration changes do not work
Nortel Communication Server 1000 IP Softphone 3456 User Guide NN43080-100 01.02 6.0 12 June 2009 Copyright © 2009 Nortel Networks Troubleshooting This chapter describes various troubleshooting tips. Navigation • Configuration changes do not work (page 40) • Call Detail Reporting (page 40) Configurat...
Page 42 - IP Softphone 3456 User Guide
Nortel Communication Server 1000 IP Softphone 3456 User Guide Copyright © 2009 Nortel Networks. All Rights Reserved. Publication: NN43080-100Document status: StandardDocument issue: 01.02Document date: 12 June 2009Product release: 6.0Job function: Product FundamentalsType: User GuideLanguage type: E...
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