Nortel 320 - Manuals

User Guide SoundPoint IP 330/320 1 - 2 Parts List The following components are included in your SoundPoint IP 330/320 package: • Polycom SoundPoint IP 330/320 phone • Handset and Handset Cord ABC 2 1 DEF 3 5 4 MNO JKL GHI 6 TUV 8 WXYZ 9 OPER PQRS 0 7 Hold Line 2 Line 1 Dial Menu

Getting Started with Your SoundPoint IP 330/320 Phone 1 - 3 • Phone Base • Network / Power Cable • Quick Start Guide and registration card Ensure that you have received each item. If you are missing any items, contact your system administrator. Assembling Your SoundPoint IP 330/320 Phone This sectio...

User Guide SoundPoint IP 330/320 1 - 4 Connecting Network and Power Source Use Power over Ethernet (PoE) for network and power source connections unless otherwise directed by your system administrator. Power over Ethernet Using a regular CAT5 cable (optional accessory from Polycom), the phone can be...

User Guide SoundPoint IP 330/320 1 - 6 Attaching the Base Attach the phone base to the phone in one of the following ways: • As a desk mount • As a wall mount For more detailed instructions, go to http://www.polycom.com/support/voip/ and search for the “Wallmount Instructions for SoundPoint IP Phone...

Getting Started with Your SoundPoint IP 330/320 Phone 1 - 7 2. Align the protrusions on the bracket with their corresponding holes in the phone. 3. Snap them together to lock the bracket to the phone. To attach the base as a wall mount: 1. Place all cords in the recessed area below the modular jacks...

User Guide SoundPoint IP 330/320 1 - 8 2. On the back of the phone, remove the key located behind the hook switch and reposition it so that the end tab (at a 45 0 angle) is facing up. 3. Using wall anchors (not included), fasten the base stand with the mounting tab facing up. 4. Align the base stand...

Getting Started with Your SoundPoint IP 330/320 Phone 1 - 9 register your phone after you install it, see Quick Tip 44011: Registering Standalone SoundPoint IP and SoundStation IP Phones available at http://www.polycom.com/usa/en/support/voice/soundpoint_ip/VoIP_Technical_Bulletins_pub.html Features...

Getting Started with Your SoundPoint IP 330/320 Phone 1 - 11 13. Feature Keys —Access important features using these keys. — —Dials phone numbers or allows you to view the placed call list. — —Accesses local (your phone) and call server features. 14. Display Control Keys —Use , , , and (arrow keys) ...

Getting Started with Your SoundPoint IP 330/320 Phone 1 - 13 The type of text entry available is displayed in the title line. Switch between alphabetic (with and without an uppercase letter first) and numeric text entry by pressing the # key. Special characters like * and _ are considered alphabetic...

User Guide SoundPoint IP 330/320 2 - 2 Configuring Basic Settings To configue basic settings, press , and then select Settings > Basic. You can configure the following basic settings: • The appearance of the time and date • Display contrast • Headset Memory Mode • Headset hookswitch selection • R...

Customizing Your SoundPoint IP 330/320 Phone 2 - 3 4. Press to confirm your choice. For example, the following figure shows Clock Time. 5. Press or repeatedly to return to the idle display. Display Contrast To adjust the contrast: 1. Press . 2. Press the Up or Down soft keys to increase or decrease ...

User Guide SoundPoint IP 330/320 2 - 4 3. Press to confirm your choice. 4. Press or repeatedly to return to the idle display. Repeat steps 1 to 4 to select Disabled and turn Headset Memory Mode off. To activate Headset Memor y Mode: >> Press twice. All calls will now go to your headset, unless...

Customizing Your SoundPoint IP 330/320 Phone 2 - 5 Ring Type You can select from the different ring types to distinguish between lines or to have a different ring from your neighbor’s phone. You can set distinctive incoming ringing tones for contacts in your local directory (refer to Editing Contact...

User Guide SoundPoint IP 330/320 2 - 6 2. Scroll through the list of available languages. 3. Press to confirm your choice. Text that appears on the graphic display will change to the language of your choice. 4. Press or repeatedly to return to the idle display. Director y Search You can configure ho...

Customizing Your SoundPoint IP 330/320 Phone 2 - 7 Managing Call Lists A list of up to four current calls is maintained. You can scroll through this list using the and . Calls are ordered using the following priorities: active, alerting, then held. Calls with the same priorities are ordered oldest f...

User Guide SoundPoint IP 330/320 2 - 8 • To delete the call from list: — Press the Delete soft key. Press repeatedly to return to the idle display. Managing Contacts You can enter 99 contacts in your phone's local contact directory.You can dial or search for a contact in this directory. You may be a...

Customizing Your SoundPoint IP 330/320 Phone 2 - 9 2. Press . The Directory screen displays. <New Entry> displays at the top of the list. 3. Press to add a new entry. 4. Press to enter a first name. Entry to this field is alphabetic as denoted by . 5. Enter the first name of the contact from t...

User Guide SoundPoint IP 330/320 2 - 10 10. Repeat steps 5 to 7 to change the Speed Dial Index if desired. It is automatically assigned to the next available index value.For more information, refer to Assigning Speed Dial Indexes on page 3-15 . 11. Repeat steps 5 to 7 to change the Ring Type and Div...

Customizing Your SoundPoint IP 330/320 Phone 2 - 11 4. (Optional) Press the Info soft key. The name is displayed. The number, time and date when the call started, and call duration are accessible through use of . 5. (Optional) Press repeatedly to select the phone number. 6. Press the Save soft key t...

User Guide SoundPoint IP 330/320 2 - 12 6. Press repeatedly to return to the idle display. Editing Contacts To edit a contact in the local contact director y: 1. Press the Dir soft key. 2. Select the local contact directory if it does not appear automatically by pressing . 3. Use and to scroll throu...

Customizing Your SoundPoint IP 330/320 Phone 2 - 13 7. Make the desired changes.The Ok soft key is not displayed until a change has been made. The Cancel soft key in this context will cancel the edit session for the entry and return to the screen before the Edit soft key was selected (see step 3). P...

User Guide SoundPoint IP 330/320 2 - 14 Placing a Call to a Contact To place a call to a contact in the local contact director y: 1. Press the Dir soft key. 2. Select the local contact directory if it does not appear automatically by pressing . 3. Use and to scroll through the list to find the conta...

Customizing Your SoundPoint IP 330/320 Phone 2 - 15 4. Press to enter a last name. Entry to this field is alphabetic as denoted by . 5. Enter the first few letters of the last name of the contact from the dial pad. 6. Press the Ok or Cancel soft keys to accept or cancel changes. 7. Press to display ...

User Guide SoundPoint IP 330/320 2 - 16 5. Press repeatedly until the Ring Type field is displayed. 6. Press to edit the Ring Type. 7. Enter the number corresponding to one of the ring types available.For more information, refer to Headset Hookswitch on page 2-4 . 8. (Optional) To remove an existing...

Customizing Your SoundPoint IP 330/320 Phone 2 - 17 8. Press repeatedly to return to the idle display. Diverting Calls You can customize your phone so that incoming calls from a particular party are transferred directly to a third party. To divert incoming calls from a particular contact: 1. Press t...

User Guide SoundPoint IP 330/320 2 - 18 System Customizations The following section details customizations of your SoundPoint IP 330/320 phone that are performed by your system administrator. Supporting Multiple Lines Your SoundPoint IP 330/320 phone can support up to 2 lines . Typically, the top-mo...

Customizing Your SoundPoint IP 330/320 Phone 2 - 19 Supporting Shared Lines Your SoundPoint IP 330/320 phone supports shared lines. A shared line is indicated by a different line icon. In the following figure, the line 3413 is private and the line 3416 is shared. If two phones share a line, an incom...

User Guide SoundPoint IP 330/320 3 - 2 To customize your phone, refer to Customizing Your SoundPoint IP 330/320 Phone on page 2-1 . To read about the phone’s advanced features, refer to Using the Advanced Features of Your SoundPoint IP 330/320 Phone on page 4-1 . Review useful tips about the phone i...

Using the Basic Features of Your SoundPoint IP 330/320 Phone 3 - 3 To place a call using the handset: 1. Do the following steps in any order: — Pick up the handset. — Dial the desired number using the dial pad. To place a call using Hands-Free Speakerphone mode: 1. Do one of the following steps: a W...

User Guide SoundPoint IP 330/320 3 - 4 b With the optional headset connected, dial the desired number using the dial pad.Press . c Press . You will hear a dial tone. You can enter the desired number now. To place a call using the Dial key: 1. Do one of the following steps: a Press the Callers soft k...

Using the Basic Features of Your SoundPoint IP 330/320 Phone 3 - 5 • Multiple Line Keys per line If your phone is configured with multiple call appearances, refer to Using Multiple Call Appearances on page 4-3 for instructions on how to answer a call. Answering When Not in Another Call In all cases,...

Using the Basic Features of Your SoundPoint IP 330/320 Phone 3 - 7 2. Press to access the new call. Soft key labels are updated on the display showing Ignore , Answer , and Reject . 3. Answer the incoming call.This places the original call on hold and refreshes the soft key labels. To answer an inco...

User Guide SoundPoint IP 330/320 3 - 8 Muting the Microphone During a call, press . The Message Waiting Indicator turns red and a microphone on the graphic display indicates that the other party (or parties) cannot hear you.Microphone Mute applies to all modes: Handset, Headset, and Hands-free Speak...

Using the Basic Features of Your SoundPoint IP 330/320 Phone 3 - 9 When a call has been on hold for an extended period of time, both visual and audible alerts appear. Contact your system administrator to determine if this feature is enabled/disabled, what the time period is, and what sound effects a...

Using the Basic Features of Your SoundPoint IP 330/320 Phone 3 - 11 Transferring Calls A call can be transferred in one of three ways: • Consultative transfer—The party to whom you want to transfer the call answers their phone before you transfer the call or hang up. You can consult with them before...

User Guide SoundPoint IP 330/320 3 - 12 To perform a blind transfer: 1. During a call, press the Trans soft key. 2. Press the Blind soft key. 3. Do one of the following steps: a Enter the number to which you want to transfer the call. b Press the Dir soft key to access the local contact directory, u...

Using the Basic Features of Your SoundPoint IP 330/320 Phone 3 - 13 Static Forwarding To enable call forwarding to another party: 1. Press and select Features > Forward. 2. (Optional) If multiple lines are configured on your phone, select the line to forward from the list using and . 3. Using and...

User Guide SoundPoint IP 330/320 3 - 14 To disable call forwarding: 1. Press and select Features > Forward. 2. (Optional) If multiple lines are configured on your phone, select the line to forward from the list using and . 3. Using and , select the forwarding type you want to change and then pres...

Using the Basic Features of Your SoundPoint IP 330/320 Phone 3 - 15 Assigning Speed Dial Indexes You can associate a contact with for single touch dialing of a frequently used number.For example in the figure below, pressing places a call to James. For other frequently used numbers, you can associat...

User Guide SoundPoint IP 330/320 3 - 16 6. Press to select the speed dial index for edit. 7. Do one of the following steps: — Enter the next available speed dial index. — Delete the existing speed dial index by using the Backspace soft key, and then enter a new speed dial index. 8. Press the Ok or C...

Using the Basic Features of Your SoundPoint IP 330/320 Phone 3 - 17 Using Voice Mail Your voice mail is saved in a centralized location and may be accessed from your phone.The presence of new Voice Mail messages is indicated by a flashing Message Waiting Indicator LED on the front of the phone and a...

4 - 1 4 Using the Advanced Features of Your SoundPoint IP 330/320 Phone This chapter provides operating instructions for the advanced features of the SoundPoint IP 330/320 phone. This chapter contains instructions on: • Using Automatic Call Distribution • Using Multiple Call Appearances • Using Budd...

User Guide SoundPoint IP 330/320 4 - 2 When ACD is enabled on your phone, the line icon appears. This is the default setting. No calls will be directed to your phone. After you log in (refer to To log into the ACD: ), the line icon changes to . You are now considered available and calls will be dire...

Using the Advanced Features of Your SoundPoint IP 330/320 Phone 4 - 3 8. Enter your password and press the Login soft key. 9. Press repeatedly to return to the idle display. To log out of the ACD: 1. Press . 2. Select Features > ACD Login/Logout ... 3. Select Logout . 4. Press repeatedly to retur...

Using the Advanced Features of Your SoundPoint IP 330/320 Phone 4 - 5 Using Buddy Lists Your SoundPoint IP 330/320 phone combines interactive message services and status monitoring to complement a traditional messaging application such as e-mail.Live interaction within a pool of phones is possible b...

Using the Advanced Features of Your SoundPoint IP 330/320 Phone 4 - 7 Integrating With Microsoft Live Communications Ser ver 2005 Your phone can be configured to work with Microsoft Live Communications Server 2005 and communicate with others using Microsoft Office Communicator and Windows Messenger....

User Guide SoundPoint IP 330/320 4 - 8 4. Press to select the entry. 5. Press Edit soft key. 6. Press to scroll through the list to find the Access field. 7. Press to select the field. 8. For Access , use or to select Enabled. When Access is enabled, you are allowing the contact to see your presence...

Using the Advanced Features of Your SoundPoint IP 330/320 Phone 4 - 9 To restart the phone: 1. Press . 2. Select Settings > Advanced > Restart Phone. “Are you sure?” appears on the graphic display. 3. If you still want to restart your phone, press the Yes soft key. The restart process process ...

User Guide SoundPoint IP 330/320 5 - 2 Power and Startup Symptom Problem Corrective Action There are power issues. The SoundPoint IP 330/320 phone has no power. Do one of the following steps: • Verify that no lights appear on the unit when it is powered up. • Check if the phone is properly plugged i...

Troubleshooting Your SoundPoint IP 330/320 Phone 5 - 3 Controls Symptom Problem Corrective Action The dial pad does not work. The dial pad on the SoundPoint IP 330/320 phone does not respond. Do one of the following steps: • Check for a response from other feature keys or from the dialpad. • Place a...

User Guide SoundPoint IP 330/320 5 - 4 Access to Screens and Systems Symptom Problem Corrective Action There is no response from feature key presses. The SoundPoint IP 330/320 phone is not in active state. Do one of the following steps: • Press the keys more slowly. • Check with the system administr...

Troubleshooting Your SoundPoint IP 330/320 Phone 5 - 5 Calling Symptom Problem Corrective Action There is no dial tone. Power is not correctly applied to the SoundPoint IP 330/320 phone. Do one of the following steps: • Check that the display is illuminated. • Make sure the LAN cable is inserted pro...

Troubleshooting Your SoundPoint IP 330/320 Phone 5 - 7 Displays Symptom Problem Corrective Action There is no display.The display is incorrect.The display has bad contrast. Power is not correctly applied to the SoundPoint IP 330/320 phone. Do one of the following steps: • Check that the display is i...

User Guide SoundPoint IP 330/320 5 - 8 Audio Symptom Problem Corrective Action There is no audio on the headset. The connections are not correct. Do one of the following steps: • Ensure the headset is plugged into the jack marked Headset at the rear of the phone. • Ensure the headset amplifier (if p...

Regulatory Notices - 1 Regulatory Notices Service Agreements Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product. Governing Law This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California, ...

Index – 1 Index Symbols # key, page down shortcut 1–10 * key, page up shortcut 1–10 Numerics 123 icon 2–10 A ABC icon 2–9 , 2–15 ACD. See also automatic call distribution answering calls 3–4 , 3–5 assembling your phone 1–3 assigning speed dial indexes 3–15 automatic call distribution 4–1 B base, att...