Nortel 100 - Manuals

Chapter 1 Requirements for installing Desktop Messaging 9 CallPilot Desktop Messaging Installation and Maintenance Guide Where to get help USA and Canada Authorized Distributors - ITAS Technical Support Telephone: 1-800-4NORTEL (1-800-466-7835)If you already have a PIN Code, you can enter Express Ro...

11 CallPilot Desktop Messaging Installation and Maintenance Guide Chapter 2Configuring your system for Desktop Messaging Before you install Desktop Messaging Before installing and using Desktop Messaging: • In CallPilot Manager, make sure that the number of Maximum Outcalling Channels is enough to a...

12 Chapter 2 Configuring your system for Desktop Messaging P0607187 02 Configuring IMAP/LDAP/SMTP servers for Desktop Messaging CallPilot supports IMAP/LDAP protocols, which let Desktop Messaging subscribers access their CallPilot mailboxes using Microsoft Outlook, Lotus Notes, Novell GroupWise, and...

Chapter 2 Configuring your system for Desktop Messaging 13 CallPilot Desktop Messaging Installation and Maintenance Guide Configuring environments without a DNS The Domain Name System (DNS) is an Internet service that translates domain names into IP addresses. Because domain names are alphabetic, th...

15 CallPilot Desktop Messaging Installation and Maintenance Guide Chapter 3Installing and configuring Desktop Messaging It takes approximately 10 minutes to install CallPilot Desktop Messaging. Depending on the subscribers’ expertise, you can ask them to install Desktop Messaging on their computer. ...

16 Chapter 3 Installing and configuring Desktop Messaging P0607187 02 Uninstalling an earlier version of Desktop Messaging If the subscriber has Desktop Messaging 1.06 or earlier on their computer, uninstall it before you do the installation procedure. To uninstall a previous version of Desktop Mess...

Chapter 3 Installing and configuring Desktop Messaging 17 CallPilot Desktop Messaging Installation and Maintenance Guide Installing Desktop Messaging You install Desktop Messaging from the CallPilot 100/150 Documentation and Client Software CD. Be sure to install the version of Desktop Messaging tha...

18 Chapter 3 Installing and configuring Desktop Messaging P0607187 02 Installing Desktop Messaging version 2.0 1 Load the CallPilot 100/150 CD in the CD-ROM drive of your computer. 2 Double-click the CD folder and double-click the Optional Software folder. 3 Double-click the Desktop Messaging folder...

24 Chapter 3 Installing and configuring Desktop Messaging P0607187 02 Installing Desktop Messaging version 1.07 1 Load the CallPilot 100/150 CD in the CD-ROM drive of your computer. 2 Double-click the CD folder and double-click the Optional Software folder. 3 Double-click the Desktop Messaging folde...

Chapter 3 Installing and configuring Desktop Messaging 29 CallPilot Desktop Messaging Installation and Maintenance Guide After you install Desktop Messaging After you install Desktop Messaging: • Set the default email client. • Configure access to Desktop Messaging on subscribers’ computers • Set th...

30 Chapter 3 Installing and configuring Desktop Messaging P0607187 02 Configuring Outlook 2002 Outlook 2002 handles mail accounts differently than previous versions of Outlook. This section describes how to configure the Desktop Messaging options for Outlook 2002. To set Desktop Messaging options 1 ...

Chapter 3 Installing and configuring Desktop Messaging 31 CallPilot Desktop Messaging Installation and Maintenance Guide • Do not select the Log on using Secure Password Authentication (SPA) check box. • Server Information —Enter the CallPilot fully qualified domain name (FQDN) for both the incoming...

32 Chapter 3 Installing and configuring Desktop Messaging P0607187 02 Configuring Novell GroupWise This section is an overview of how GroupWise is integrated with CallPilot. For information on how to use GroupWise to address, compose, open, delete, and perform other CallPilot operations, refer to th...

34 Chapter 3 Installing and configuring Desktop Messaging P0607187 02 Configuring Lotus Notes Updating the Mail database In Lotus Notes, the Mail database design determines which messages appear in the Notes message list. There are two ways to update the database design for Desktop Messaging: • auto...

36 Chapter 3 Installing and configuring Desktop Messaging P0607187 02 Configuring Internet Mail clients CallPilot Desktop Messaging supports these Internet mail clients: • Outlook Express • Outlook in Internet mail mode • Netscape Messenger • Eudora Pro You need the following information to configur...

40 Chapter 3 Installing and configuring Desktop Messaging P0607187 02 Configuring Netscape Messenger 4.x If the subscriber uses Netscape Messenger version 4.x as their Internet Mail client, use these procedures. If the subscriber uses Netscape Messenger 6.2, refer to “Configuring Netscape Messenger ...

42 Chapter 3 Installing and configuring Desktop Messaging P0607187 02 Configuring an LDAP directory service for Netscape Messenger 1 Start Netscape Messenger. 2 On the Communicator menu, select Address Book . The Address Book screen appears. 3 On the File menu, select New Directory . The Directory S...

Chapter 3 Installing and configuring Desktop Messaging 43 CallPilot Desktop Messaging Installation and Maintenance Guide Configuring Netscape Messenger 6.2 If the subscriber uses Netscape Messenger version 6.2 as their Internet Mail client, use these procedures. If the subscriber uses Netscape Messe...

44 Chapter 3 Installing and configuring Desktop Messaging P0607187 02 12 Click the Next button. The Account Name page appears. 13 Type a name for the CallPilot mailbox to help the subscriber to identify it in Netscape Mail. 14 Click the Next button. The Congratulations page appears. 15 Verify your C...

Chapter 3 Installing and configuring Desktop Messaging 45 CallPilot Desktop Messaging Installation and Maintenance Guide Configuring Eudora Pro To change any part of this configuration after it is complete, on the Tools menu click Options to display the configuration screens. Configuring an IMAP acc...

Chapter 3 Installing and configuring Desktop Messaging 47 CallPilot Desktop Messaging Installation and Maintenance Guide Configuring an LDAP directory service for Eudora Pro 1 Start Eudora Pro. 2 On the Tools menu click Directory Services . 3 From the Protocols box, select LDAP . 4 Click the New Dat...

49 CallPilot Desktop Messaging Installation and Maintenance Guide Chapter 4Troubleshooting This chapter is about: • Troubleshooting during installation • Troubleshooting log on problems • Troubleshooting Outlook 2002 problems • Troubleshooting Lotus Notes log on problems • Troubleshooting after logg...

50 Chapter 4 Troubleshooting P0607187 02 Microsoft Outlook default mail client You see the error message when you install Desktop Messaging: “Either Outlook is not the default mail client or there is no default mail client to fulfill the current request.” If Outlook is installed on the subscriber’s ...

52 Chapter 4 Troubleshooting P0607187 02 Troubleshooting log on problems Invalid credentials The subscriber sees messages such as “Invalid credentials. Please retry” or “The server could not be located. Please Retry.” 1 On the subscriber’s computer, check that Desktop Messaging is configured with th...

Chapter 4 Troubleshooting 53 CallPilot Desktop Messaging Installation and Maintenance Guide Troubleshooting Outlook 2002 problems These are issues with how Desktop Messaging works with Outlook 2002. These issues should be resolved with a future Outlook service release patch from Microsoft. Sending m...

54 Chapter 4 Troubleshooting P0607187 02 Troubleshooting Lotus Notes log on problems When Desktop Messaging is installed, Desktop Messaging appears under Folders and Views. In the Personal Name and Address Book on Local database, two new views are created: • Groups (CallPilot) • People (CallPilot) S...

Chapter 4 Troubleshooting 55 CallPilot Desktop Messaging Installation and Maintenance Guide 6 Make sure that: • the Inherit future design changes check box is selected • Hide formulas and LotusScript is not selected 7 Select CallPilot Mail (R5.0) or (R6.0) , depending on which version of Lotus Notes...

56 Chapter 4 Troubleshooting P0607187 02 Troubleshooting after logging on The CallPilot address book is empty Lotus Notes subscribers must log on to CallPilot before they can download the address book. 1 Make sure that your Address Book—People (CallPilot) window is the active window. 2 On the View m...

Chapter 4 Troubleshooting 57 CallPilot Desktop Messaging Installation and Maintenance Guide Messages remain in the subscriber’s Outbox On Microsoft Outlook, messages remain in the mail client outbox (not the CallPilot Message Store outbox). This problem can be caused by the migration from one server...

58 Chapter 4 Troubleshooting P0607187 02 • Ask the subscriber to check that their mailbox is not full. If their mailbox is full, they cannot send messages until some messages are deleted. • Ask the subscriber to check the format of the message address. If the FQDN after the @ symbol does not match t...

Chapter 4 Troubleshooting 59 CallPilot Desktop Messaging Installation and Maintenance Guide "Unknown" appears in the Sender field In some messages, the subscriber sees a name or phone number in the Sender field. In other messages, the subscriber sees “Unknown.” If the caller’s phone system h...

60 Chapter 4 Troubleshooting P0607187 02 Messages no longer on server The subscriber receives the error message: “This message could not be found on the server. Messages must exist on the server in order to be played via the telephone. Use computer to play this file. Port failed.” Voice messages tha...

62 Chapter 4 Troubleshooting P0607187 02 Accessing Desktop Messaging online Help Desktop Messaging for Microsoft Outlook, Novell GroupWise, and Lotus Notes provides standard Help. To access online Help From Microsoft Outlook: • From your Inbox , on the Help menu, select CallPilot Desktop Messaging H...

Chapter 4 Troubleshooting 63 CallPilot Desktop Messaging Installation and Maintenance Guide Using Desktop Messaging Support Tools Resetting the CallPilot message store for Microsoft Outlook This feature is available only for subscribers who use Microsoft Outlook. Resetting the CallPilot message stor...

64 Chapter 4 Troubleshooting P0607187 02 Using CPTrace You can use CPTrace to collect information about problems with one of the desktop clients that CallPilot runs on. You save this information to a log file that you can analyze to determine the cause of the problem. Problems you can look for inclu...

Chapter 4 Troubleshooting 65 CallPilot Desktop Messaging Installation and Maintenance Guide CP Trace settings The CPTrace settings are stored in the Windows registry. The existing settings are used each time you run CPTrace. CP Trace settings IMAP/SMTP Logs all IMAP/SMTP traffic Desktop client Logs ...

CallPilot Desktop Messaging Installation and Maintenance Guide 67 Index A Accessing Help 62 C CallPilot Address Book setting up in Outlook (Internet mail mode) 31setting up in Outlook Express 31 CallPilot Message Store 32 CLAN IP address 36 Configuring environments without a DNS 13Eudora Pro 45Group...