NetComm Gateway Series - Manuals

6 SmartVoice Gateway(s) User Guide YML83 Rev NetComm SmartVoice Gateway Features WAN • One 10/100Mbps auto-negotiation, auto-crossover RJ-45 Ethernet port• Support static IP, PPPoE, Bigpond Cable and DHCP address assignment and dynamic DNS (DDNS)• QoS: IP TOS (Type of Services) and DiffServ (Differe...

SmartVoice Gateway(s) User Guide 7 YML83 Rev • Speed Dial• Local phone book for peer-to-peer calling• E.164 Numbering & ENUM support • Hot-Line, Warm-Line support• Single Number / Account (reprehensive number) for multiple ports• Group Hunting function • Recordable greeting message• Proprietary ...

SmartVoice Gateway(s) User Guide 9 YML83 Rev SmartVoice Gateway Hardware DescriptionFront Panel (all models) • Power Indicator: Green light indicates a normal power supply. • Run Indicator: Blinking green light indicates normal operation. • Alarm Indicator: When the system starts up, the red light w...

10 SmartVoice Gateway(s) User Guide YML83 Rev Rear Panel (all models) Phone ports are telephone ports (FXS) to be connected to telephone sets or PBX CO ports. Line ports (FXO) are to be connected to PSTN lines (telephone lines from a PSTN network). NOTE: Do not connect FXS ports to each other. Also,...

SmartVoice Gateway(s) User Guide 11 YML83 Rev . Installation and Applications Connecting your SmartVoice Gateway(s) 1. Connect the WAN port of your SmartVoice Gateway to your Broadband Modem using an ethernet cable. . Connect the power adapter to your SmartVoice Gateway and plug it into a powerpoint...

1 SmartVoice Gateway(s) User Guide YML83 Rev Network Connections Possible network connections are divided into 3 basic modes as described below: • Gateway can be assigned with a Public IP Address • Gateway can be installed under the existing NAT • Gateway can be assigned with a Public IP address and...

SmartVoice Gateway(s) User Guide 13 YML83 Rev Gateway behind a NAT/Firewall Network The VoIP gateway uses a private IP address and the Internet sharing function of other systems to connect to the Internet. The following diagram shows a typical network connection in which broadband devices such as an...

16 SmartVoice Gateway(s) User Guide YML83 Rev Telephone Connection Example of SmartVoice Gateway using FXS interfaces SmartVoice Gateway connecting directly to phone sets After connecting telephone sets to Phone1-Phone4, users can make direct calls (Phone1-Phone4 are FXS interfaces). Each set acts a...

18 SmartVoice Gateway(s) User Guide YML83 Rev Example of SmartVoice Gateway using a combination of FXS and FXO ports Phone1-Phone are FXS interfaces and can be directly connected to telephone sets for direct calls. Line1-Line are FXO interfaces and can be connected to PSTN lines to serve as a bridge...

SmartVoice Gateway(s) User Guide 19 YML83 Rev 3. Configuring the Gateway via WEB Browser The gateway also allows users to change gateway settings using a web browser. After opening a browser window, enter the gateway’s IP address as the website address in order to enter the Web configuration screen ...

0 SmartVoice Gateway(s) User Guide YML83 Rev Network Settings The network settings are used to set the gateway’s communication ports, IP configurations, DNS and DHCP server etc. • Current WAN IP Address: The IP address of the WAN port. • Listen Port UDP: It is not necessary to change the protocol of...

SmartVoice Gateway(s) User Guide 1 YML83 Rev Setting Dynamic IP (DHCP) Click “DHCP” to obtain a Dynamic IP address, and then click the “Accept” button at the bottom of the screen. To save the settings click System Operation to select “Save Settings”, “Restart”, and then click the ”Accept” button. Wa...

SmartVoice Gateway(s) User Guide YML83 Rev BigPond Click “BigPond Cable”. Enter User Name and Password and then click the “Accept” button at the bottom. DNS Settings Domain Name Server (DNS): While a gateway is accessing another gateway or computer with a hostname, it will look up the IP address fro...

SmartVoice Gateway(s) User Guide 3 YML83 Rev LAN interface mode • Router: The system serves as a router. • Bridge: The system serves as a bridge between WAN port and LAN port. (LAN default gateway will still be accessible for configuration). Network Settings (LAN) • Network Settings (LAN): The gatew...

4 SmartVoice Gateway(s) User Guide YML83 Rev QoS Settings WAN QoS • QoS (Quality of Service): Sets true bandwidth of your Internet connection to ensure sound quality during transmission. (When this function is enabled, the voice packet has the highest priority to ensure telecommunication quality whi...

SmartVoice Gateway(s) User Guide 5 YML83 Rev NAT/DDNS (NAT Traversal) If a gateway is set up behind an Internet sharing device, you can select either the NAT or STUN protocol. • N AT Public IP: The IP address used by the gateway should be a private address. Furthermore, users must set the Virtual Se...

6 SmartVoice Gateway(s) User Guide YML83 Rev DDNS These settings are only necessary when the gateway is set up behind an Internet sharing device that uses a dynamic IP address and does not support DDNS. You need to apply for an account with a DDNS service from www.dyndns.org before you type in the f...

SmartVoice Gateway(s) User Guide 7 YML83 Rev Telephony Settings Prefix Number Rules • Trunk Dial Out Verify/ Trunk Dial Out Replace: The system will transfer the number for all transit out calls through the FXO port. For example: If you transit out with 01907123456 , the system will replace it with ...

8 SmartVoice Gateway(s) User Guide YML83 Rev • FXO Hunting Default Dial-Out: This will take effect as FXO Hunting VoIP call in option is set to Default Dial-Out . • FXO Line VoIP call in options: The usage of this option is as same as FXO Hunting VoIP call in option. The Default Dial-Out refers to i...

30 SmartVoice Gateway(s) User Guide YML83 Rev SIP Settings • All Call through OutBound Proxy: An outbound proxy server handles SIP call signaling as a standard SIP proxy server would. Furthermore, it receives and transmits phone conversation traffic (media) in between two communication parties. This...

SmartVoice Gateway(s) User Guide 31 YML83 Rev E.164 • International Call Prefix Digit: Enter the International call prefix. • Country Code: Select the desired country code. • Long Distance Call Prefix Digit: The long-distance prefix digit for making a long-distance call. • Area Code: Please enter th...

3 SmartVoice Gateway(s) User Guide YML83 Rev • Proxy Server Realm: This is used for gateway SIP account authentication in a SIP server. In most cases, the gateway can automatically detect your SIP server realm. So you can leave this option as blank. However, if your SIP server requires you to use a ...

SmartVoice Gateway(s) User Guide 33 YML83 Rev FXS/ FXO Representative number registers to Proxy: Assuming that your registered ID and password are individual, the settings should be as above: • FXS Representative Number: Register all FXS ports as a hunting group. • FXO Representative Number: Registe...

34 SmartVoice Gateway(s) User Guide YML83 Rev Private Network Users can establish a private network by using the Phone Book Manager Service. The Phone Book Manager Service is different from using the Proxy. The gateway is able to register with the Phone Book Manager Service and the SIP Proxy at the ...

SmartVoice Gateway(s) User Guide 35 YML83 Rev NOTE: When the gateway is configured as Phone Book Manager server, it can also be configured as a client at the same time by enabling Register to Phone Book Manager option. This means the gateway also shares its Private Gateway Number to other clients wh...

36 SmartVoice Gateway(s) User Guide YML83 Rev Calling Features • Do Not Disturb: It will only be able to call out when it is enabled. All incoming calls will be restricted. • Unconditional Forward: All incoming calls will be forwarded to the “Forwarding Number” automatically. If it forwards to FXO, ...

SmartVoice Gateway(s) User Guide 37 YML83 Rev Advanced Options NOTE: There are two levels to enter Web. Administrator is able to change all settings. Web UI only changes some settings. • Administrator’s name and Password: Enter administrator name and password, which has the highest level of control ...

38 SmartVoice Gateway(s) User Guide YML83 Rev • Payload Type: payload type of RFC833. • Uses Second CPT for VoIP Call: This function is usually applied when the user selects VoIP as the primary path for outgoing calls and PSTN as the backup. By enabling this function, the gateway will generate a dif...

SmartVoice Gateway(s) User Guide 39 YML83 Rev Line Settings • Listening Volume: Adjusts the hearing volume. • Speaking Volume: Adjusts the speaking volume. • Tone Volume: This setting will be applied to all tones generated by the VoIP gateway including Dial Tone, Busy Tone, and so on. • Flash Time: ...

40 SmartVoice Gateway(s) User Guide YML83 Rev Codec Settings • Preferred Codec Type: Since different voice codecs have different compression ratios, so the sound quality and occupied bandwidths will also be different. It is recommended that you use the default provided (G.79) because it is popular a...

SmartVoice Gateway(s) User Guide 41 YML83 Rev Fax Settings • T.38: The T.38 protocol is used for better and faster facsimile transmission. So it is recommended to enable this function to gain better fax quality. When this function is enabled, please select UDP or TCP. If selecting TCP and some gatew...

4 SmartVoice Gateway(s) User Guide YML83 Rev Drop Inactive Call • Silence Detection Threshold: The volume below the threshold is used as a standard to determine whether or not to hang up the phone. • Drop Silent Call Timeout: If the detected volume is below the threshold and the time exceeds the sil...

SmartVoice Gateway(s) User Guide 43 YML83 Rev Digit Map There are 50 sets of leading digit entries to choose voice routing interface – Auto select, PSTN or VoIP. • Default Call Route: The default call route can be Auto, VoIP, PSTN and Deny. Auto (VoIP first): The call route is VoIP first, and the ne...

44 SmartVoice Gateway(s) User Guide YML83 Rev Phone Book The system can set up and store 100 phone numbers in the phone book and provide an IP address query when calling other Gateway(s). If no Phone book manager is set within a Gateway group, then all Gateway systems have to set up phone data for e...

SmartVoice Gateway(s) User Guide 45 YML83 Rev Speed Dial This system can set up 100 numbers for speed dialing. Setting methods are as follows: Method 1- Single mapping: Fill a short code into the “Speed Dial Code” column, and enter the desired phone number into the “Number To Dial” column. For examp...

46 SmartVoice Gateway(s) User Guide YML83 Rev Caller Filter This function is used to allow or deny the SIP Invite message from the Proxy list ONLY. • Filter IP Address: Enter the IP address that you would like to allow/deny. • Subnet mask: Enter the subnet mask that is applied to the IP that entered...

SmartVoice Gateway(s) User Guide 47 YML83 Rev Transit Call Control If you wish to restrict a general user (one who is not required to enter the PIN code) to local calls only and prohibit him/her from making long-distance calls started with a prefix “0”, do the following steps: 1. Enable the Outbound...

48 SmartVoice Gateway(s) User Guide YML83 Rev Dialing principle to enable PIN code *Inbound Call Control PIN Code * Outbound Call Control PIN Code * Phone number Using * to the separate PIN code and the phone number based on actual settings. The PIN can also be omitted. The actual operation is shown...

SmartVoice Gateway(s) User Guide 49 YML83 Rev Long-Distance Control Table This table controls the level of authority of an outgoing (transit out) call that is dialed through FXO and diverted to PSTN, as below: Descriptions: • Digit strings in this table are prefixes that the gateway will check on di...

50 SmartVoice Gateway(s) User Guide YML83 Rev CPT/Cadence Settings CPT/Cadence setting parameters serve as the basis of an FXO interface to determine whether or not a PSTN-call receiving party has hung up the phone. If the following parameters differ from the parameters of the actual assigned lines,...

SmartVoice Gateway(s) User Guide 51 YML83 Rev NOTE: To cope with different local PSTN and different PBX models, the system provides auto busy tone cadence learning to prevent the FXO from engaging a line. However, if the line of the receiving party is engaged and his/her PSTN uses a voice prompt to ...

5 SmartVoice Gateway(s) User Guide YML83 Rev Direct Connection to PSTN Note: The above diagrams show a 4-port SmartVoice gateway for illustration purposes. An 8 port SmartVoice gateway could also be used depending upon your network requirements. • Connect one of the trunk lines to the Gateway FXO Po...

SmartVoice Gateway(s) User Guide 53 YML83 Rev Once detection of a busy tone is in progress, the system will dial the number to be tested (in this case 36008913). After it rings pick up the phone and enter”#”, then hang up. The system will then detect a busy tone automatically. After detecting it wil...

54 SmartVoice Gateway(s) User Guide YML83 Rev Connected to a PBX Extension Line If the gateway is connected to a PBX extension line, then the busy tone of both the PBX and the PSTN must be detected. Connecting to a PBX extension line and detecting the busy tone of the PBX 36008913 307 301 Note: The ...

SmartVoice Gateway(s) User Guide 55 YML83 Rev Connected to a PBX extension line to detect the busy tone of PSTN 36008913 307 301 36008914 Note: The above diagrams show a 4-port SmartVoice gateway for illustration purposes. An 8 port SmartVoice gateway could also be used depending upon your network r...

SmartVoice Gateway(s) User Guide 57 YML83 Rev Current Status and System Information These two pages show that the status of VoIP Gateway. There are Port Status, Server Registration Status, WAN Port Information, LAN Port Information and Hardware. • Port Status: It includes if each port registers to P...

58 SmartVoice Gateway(s) User Guide YML83 Rev RTP Packet Summary Displays the information of the last finished call. It contains peer IP, peer port, packets sent, packet received and packet lost. Press the Refresh button to get the latest RTP Packet Summary. Voice quality can be degraded significant...

SmartVoice Gateway(s) User Guide 59 YML83 Rev STUN Inquiry Using “STUN Inquiry” to detect your IP sharing device’s NAT type and communication between STUN server and client (built-in SmartVoice gateway). NOTE: If detected NAT type is “Symmetric NAT”, then the gateway is not able to traverse the NAT ...

60 SmartVoice Gateway(s) User Guide YML83 Rev Ping Test Use “ping” to identify if the remote peer is reachable. Fill in remote IP address and click “Test” will start the test.

SmartVoice Gateway(s) User Guide 61 YML83 Rev Port Filtering Port filtering enables you to control all data that can be transmitted in routers; principles of filtering- --When the port used at the source end is within the limited scope, it will be filtered without transmission. • Enable port filteri...

6 SmartVoice Gateway(s) User Guide YML83 Rev IP Filtering IP Filtering is to limit internal users from accessing the Internet. • IP: Input the IP address that you want to filter; the limited IP address will be unable to transmit the data to the Internet. • TCP/UDP: Choose to either filter TCP or UDP...

SmartVoice Gateway(s) User Guide 63 YML83 Rev MAC Filtering MAC (Media Access Control) address filtering is to filter the transmission of data by network card physical address. MAC: input MAC that will be limited to accessing Internet.

64 SmartVoice Gateway(s) User Guide YML83 Rev Virtual Server Enabling the users on Internet to access the WWW, FTP and other services under your NAT. When remote user are accessing Web or FTP servers through WAN end IP address, it will be routed to the server at the internal LAN end and be routed to...

SmartVoice Gateway(s) User Guide 65 YML83 Rev DMZ Lets the server on the LAN to be directly exposed to the Internet for accessing data. Either this function or the virtual server can be selected for use.

66 SmartVoice Gateway(s) User Guide YML83 Rev URL Filter URL filter is used to deny device from LAN accessing specific web sites. The system will block the URL that contains the string.

SmartVoice Gateway(s) User Guide 67 YML83 Rev Special Applications Provide multiple connections for special applications. • Name: The name of the special application. • Incoming Type: The protocol used by the special application. • Incoming Port range: Port range on the WAN side that will be used to...

68 SmartVoice Gateway(s) User Guide YML83 Rev DoS Prevention Settings • Enable DoS Prevention: To prevent DoS from WAN. • Enable DoS Prevention on LAN: To prevent DoS from LAN. • Packet/Second: If the same type of packets received in one second is more than the specified value, then it will be treat...

SmartVoice Gateway(s) User Guide 69 YML83 Rev • Enable Source IP Blocking: Block the IP. • Blocking Time: The time to block the IP.

70 SmartVoice Gateway(s) User Guide YML83 Rev NTP (Network Time Protocol) Time Zone: Set the Time Zone where VoIP gateway resides. Time Server #1~#3: Set the Time Server where VoIP gateway should sync up during start up. (NTP protocol) Backup and Restore (Configuration) You can backup settings to a ...

SmartVoice Gateway(s) User Guide 71 YML83 Rev Provision Settings Options in this section are only required for VoIP networks in which provisioning system has implemented. Fill in the parameters needed of Provision Server from your service provider.

SmartVoice Gateway(s) User Guide 73 YML83 Rev Software Upgrade Gateway provides software upgrade function from a remote end. Please consult your service provider for all following details. • Upgrade Server: Choose the server type. • Software Upgrade Server IP: Enter the software server IP address. •...

74 SmartVoice Gateway(s) User Guide YML83 Rev Logout Gateway only allows one user to login at a time, so whenever a change is made, please save the settings, restart the system, or logout to avoid the situation where other users cannot login to change settings.

SmartVoice Gateway(s) User Guide 75 YML83 Rev 4. Configuring the Gateway via IVR Preparation • Install the Gateway according to the instructions as described in Chapter . • If a static IP is used, confirm the desired IP settings of the WAN Port (IP address, Subnet Mask, and Default gateway). Please ...

SmartVoice Gateway(s) User Guide 77 YML83 Rev IVR Functions Table Function Code Description Example 111/101 WAN Port IP address Set/Query Use in conjunction with function code 114 , select 1 for a Static IP function. 11/10 WAN Port Subnet Mask Set/Query 113/103 WAN Port Default Gateway Set/Query 114...

SmartVoice Gateway(s) User Guide 79 YML83 Rev IP Configuration Settings (WAN port) Static IP Settings NOTE: Complete static public/private IP settings should include a static IP (Option 1 under 114), IP address (111), Subnet Mask (11), and Default Gateway (113). Please contact your local Internet Se...

SmartVoice Gateway(s) User Guide 81 YML83 Rev PPPoE Character Conversion Table Number Input Key Upper Case Letter Input Key Lower Case Letter Input Key Symbol Input Key 0 00 A 11 A 41 @ 71 1 01 B 1 B 4 • 7 0 C 13 C 43 ! 73 3 03 D 14 D 44 “ 74 4 04 E 15 E 45 $ 75 5 05 F 16 F 46 % 76 6 06 G 17 G 47 &a...

8 SmartVoice Gateway(s) User Guide YML83 Rev 5. Dialing and dialed number routing principle Instruction • After a phone number is entered, dial # to call out immediately or, wait until the “Inter DTMF Timeout” expires (defined in “Advanced Options”, default=4 seconds). • If the phone number fits the...

90 SmartVoice Gateway(s) User Guide YML83 Rev Appendix B: Cable Information This cable information is provided for your reference only. Please ensure you only connect the appropriate cable into the correct socket on either this product or your computer. If you are unsure about which cable to use or ...

SmartVoice Gateway(s) User Guide 91 YML83 Rev Straight and crossover cable configuration There are two types of the wiring: Straight-Through Cables and Crossover Cables. Category 5 UTP/STP cable has eight wires inside the sheath. The wires form four pairs. Straight-Through Cables has same pinouts at...

9 SmartVoice Gateway(s) User Guide YML83 Rev Appendix C: Registration and Warranty Information All NetComm Limited (“NetComm”) products have a standard 1 month warranty from date of purchase against defects in manufacturing and that the products will operate in accordance with the specifications out...

SmartVoice Gateway(s) User Guide 93 YML83 Rev Product Warranty The warranty is granted on the following conditions: 1. This warranty extends to the original purchaser (you) and is not transferable;. This warranty shall not apply to software programs, batteries, power supplies, cables or other access...