NetComm 5330 - Manual

5330/5340 IP Phones – User Guide 11 Ring/Message indicators When indicator is it means that Flashing rapidly Your phone is ringing Flashing slowly A message or callback message is waiting at your phone On Your phone is ringing another phone Off Your phone is idle, or you are on a call For Users on R...

5330/5340 IP Phones – User Guide TIPS FOR YOUR COMFORT AND SAFETY Don't cradle the handset! Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the handset between your ear and shoulder. If you use your phone a lot, you may find it more comfortable t...

5330/5340 IP Phones – User Guide USING YOUR DEFAULT PHONE WINDOW AND KEYS The 5340 and 5330 IP Phone default phone windows and keys are shown and described below. The Phone window provides access to programmable keys and the main phone interface. Getting Started with Your Phone When you receive your...

5330/5340 IP Phones – User Guide 5340 and 5330 IP Phone Default Window and Keys Feature Function 1) Softkeys Allow you to access specific call control features, which are context sensitive. Non-programmable feature keys, which are specific to the application or state of the set. The 5330 provides th...

5330/5340 IP Phones – User Guide 15 USING YOUR PHONE APPLICATIONS Your 5330 and 5340 IP Phones provide applications that simplify the use of your phone. Applications provides access to all the phone’s applications. To open the Applications window, press Applications in the default Phone window. The ...

5330/5340 IP Phones – User Guide Using the Settings Application The Settings application provides a single location to access all your phone settings. You can also launch the Settings application by pressing the Settings fixed function key . The Settings window provides access to the Settings applic...

5330/5340 IP Phones – User Guide 17 Getting Help To access the 5330/5340 IP Phone help and documentation: 1. Launch the Applications . 2. Press Help . You have the following options: • Press Launch PC Help to display www.edocs.mitel.com. • Press Key Icons. • Press the < and > keys to view Quic...

5330/5340 IP Phones – User Guide CUSTOMIZING YOUR PHONE Use the Settings application to customize your phone. Note: The System Administrator can invoke a Lock to Factory default option on a per-phone basis. When this is in effect, the following settings are set by the system administrator and you ca...

5330/5340 IP Phones – User Guide Notes: • If the phone is in talk state, this action adjusts the volume of the handset, headset or speaker. • If the phone is idle, this action adjusts the contrast. To adjust the Ringer Pitch while the phone is idle: 1. Press Superkey (must be programmed to a key). 2...

5330/5340 IP Phones – User Guide Program Receipt of External Messaging You can program your phone to launch the Phone application when it receives messages (other than phone calls). To program receipt of External message types: 1. Press Settings or . 2. Press External Messages . 3. Press the checkbo...

5330/5340 IP Phones – User Guide 24 USING THE INTEGRATED OFFICE COMPANION APPLICATION About the Integrated Office Companion Application The Integrated Office Companion (IOC) enhances the use of telephony features in the office environment by providing quick and easy access to them from the computer ...

5330/5340 IP Phones – User Guide 26 5. Proceed to Installing the Integrated Office Companion Application below. Installing the Integrated Office Companion Application Use this procedure to install the Integrated Companion Application software. 1. Determine the installation directory from which to in...

5330/5340 IP Phones – User Guide Display the Integrated Office Companion Application Toolbar To display the Telephony Toolbar if it is hidden, do the following: • Right-click on the Task Bar and check Telephony Toolbar in the Toolbars menu. Hide the Integrated Office Companion Application Toolbar To...

5330/5340 IP Phones – User Guide you can configure a number of Telephony Toolbar settings. • About… - Brings up the About Dialog Window. • Help… - Brings up a help website. • Program Phone Keys – Hides or restores the PC Companion. • Exit – Closes the Integrated Office Companion including the Teleph...

5330/5340 IP Phones – User Guide This is the same as the Search Options Menu . Incoming Call Actions: Display Toast Popup With Caller ID – This setting controls whether the toast will pop-up on an incoming call. Lookup Caller in Outlook Contacts – If this setting is on, Telephony Toolbar will automa...

5330/5340 IP Phones – User Guide The toast pop-up can be controlled via the settings menu. You can turn the toast pop-up on or off. The default is off. Telephony Toolbar – Pop-up Notification From the pop-up, you can: • Answer the incoming call • Do an Outlook Contacts Search based on the CLID • Do ...

5330/5340 IP Phones – User Guide 39 USING THE PC COMPANION APPLICATION About the PC Companion Application The PC Companion Application is a PC-based desktop programming tool that allows you to easily program your phone keys and label those keys using your PC. You can also use the PC Companion Applic...

5330/5340 IP Phones – User Guide 41 Clearing, Editing or Copying Key Programming 1. Select Programmable Keys from the menu. 2. Right-click the key you want to clear, edit, or copy. 3. Do one of the following: • Select Clear . Re-program the key, if desired. • Select Edit… , reprogram the key as desi...

5330/5340 IP Phones – User Guide PROGRAMING FEATURES ON YOUR KEYS Tips on Programming Features You can program your phone's programmable keys to enable features. To program your keys, use: • Settings application. • Settings key . • PC Companion application. You can assign the following to a programm...

5330/5340 IP Phones – User Guide Program Feature Keys Using the Settings Application To program a Phone Feature or hard key: 1. Press Settings or . 2. Press Programmable Keys . 3. Press the key you wish to program. 4. Press View Features . 5. Use the Page Navigation keys to move through the features...

5330/5340 IP Phones – User Guide To program Speed Call: 1. Press Settings or . 2. Press Programmable Keys . 3. Press the key you wish to program. If it’s already programmed, press Clear Key . 4. Press Speed Call . 5. Press Edit Label and enter the label for the Speed Call. 6. Press Save. 7. Press Ed...

5330/5340 IP Phones – User Guide 47 SETTING UP YOUR CONTACT LIST (5340 ONLY) Use the People application to set up your contact list. Adding names to your contact list You can add a name to your contact list by entering it directly using the People application or by copying a number from the Call Inf...

5330/5340 IP Phones – User Guide 48 MAKING AND ANSWERING CALLS You can make a call using one of the following methods: • Dial a number from the People application (for the 5340 IP Phone only). • Press the programmed key associated with the party you want to call. For more information about programmi...

5330/5340 IP Phones – User Guide Handsfree Operation To use Handsfree to make a call: 1. If you want to use a Non–Prime Line, press a Line Appearance key. Note : Your administrator must program Line Appearances to your phone. 2. Dial the number. 3. Begin speaking when the called party answers. Your ...

5330/5340 IP Phones – User Guide Auto-Answer When the Auto-Answer feature is active, incoming calls ring briefly, and then the phone answers the call in Handsfree mode. You can continue the call handsfree or use the handset. To enable or disable Auto-Answer: • Press Auto-Answer key. (See Programming...

5330/5340 IP Phones – User Guide CALL HANDLING Hold To place a call on Hold: • Press ( HOLD ). • Press the key that you have programmed as Hold. The indicator flashes on the line that has the held call. Note : You can only retrieve a call from hold when the phone is idle. To retrieve a call from Hol...

5330/5340 IP Phones – User Guide Transfer To Transfer an active call: 1. Press ( TRANS/CONF ). 2. Dial the number of the third party. 3. Do one of the following: • To complete the Transfer, hang up. • To announce the Transfer, wait for an answer, consult, and hang up. • To cancel the Transfer, press...

5330/5340 IP Phones – User Guide Add Held To move a call on hold to another line appearance: 1. Press an available line key. 2. Press the AddHeld softkey. 3. Press the flashing line key. To add a call on Hold to an existing conversation or conference: 1. Press the AddHeld softkey. 2. Press the flash...

5330/5340 IP Phones – User Guide 55 To create a Call Forward profile: 1. Launch Applications. 2. Press Call Forwarding . 3. Press New Profile . 4. Press Edit Profile Name . An on-screen keyboard displays. 5. Press the appropriate keys in the on-screen keyboard to enter the profile name and press Sav...

5330/5340 IP Phones – User Guide 57 USING OTHER FEATURES Account Codes An account code is a series of digits that you assign to your calls, usually for accounting purposes. The code identifies the account in the call records that your system generates. A forced account code is usually entered from a...

5330/5340 IP Phones – User Guide To delete a particular call from the call log: • With the call log that you want to delete displayed, press Yes twice or press the Delete softkey. Call Park The Call Park feature allows you to place a call in a special hold state. You, or someone else, can then retri...

5330/5340 IP Phones – User Guide Call Pickup To answer a call that is ringing at another extension in your Pickup Group: 1. Lift the handset. 2. Press the key that you programmed as Pickup . To answer a call that is ringing at another extension not in your Pickup Group: 1. Lift the handset. 2. Dial ...

5330/5340 IP Phones – User Guide Do Not Disturb When you enable Do Not Disturb, callers will get a busy tone, and an on-screen text message indicating that you do not wish to be disturbed. To activate or deactivate Do Not Disturb: • Press the Do Not Disturb key that you programmed. The key is highli...

5330/5340 IP Phones – User Guide 67 EMERGENCY CALLS WHEN EMERGENCY CALL ROUTING NOT PROGRAMMED If Emergency Call Routing is NOT programmed, Emergency Number dialing should only be performed by picking up the handset and selecting the Analog Line key you have programmed. If Privacy Mode is enabled an...

5330/5340 IP Phones – User Guide +To respond to a Group Page by using Meet Me Answer: 1. Lift handset. 2. Press the key you have programmed to Meet Me Answer or dial the appropriate feature access code. (See Programming Features on Your Phone for instructions on programming features to your phone.) ...

5330/5340 IP Phones – User Guide 71 3. Press the Logout command key. 4. Press the Confirm command key. Hot Desk - PIN Change To change your Hot Desk PIN: 1. Log into a Hot Desking phone. 2. Press Superkey (must be programmed to a key). 3. Press the HotDesk PIN softkey. 4. Press the Yes softkey. 5. E...

5330/5340 IP Phones – User Guide Override (Intrude) When you dial a number whose owner has enabled Make Busy, your phone displays the message indicating that the line is busy. You have the option to override this setting. To use Override when you encounter a busy tone: 1. Press the key you programme...

5330/5340 IP Phones – User Guide 76 To listen to a recording: 1. Lift the handset. 2. Access your voice mailbox. 3. Follow the prompts to retrieve the recording. Reminder To program a Reminder: 1. Press Superkey (must be programmed to a key). 2. Press the No softkey until "Timed Reminder" ap...

5330/5340 IP Phones – User Guide Speak@Ease Users of the Speak@Ease softkey can place a call by speaking the name of the person they wish to dial. Speak@Ease enables you to have access to Mitel Speech Server. The Speech Server is a speech recognition application that routes incoming calls to a speci...

5330/5340 IP Phones – User Guide 78 Trunk Flash The Trunk Flash feature allows you to access Centrex features (if available) while you are talking on an outside call. To flash a trunk while talking on an outside call: 1. Press the key you have programmed to Flash. Note : You can program a key to sin...

5330/5340 IP Phones – User Guide USING YOUR PHONE WITH THE 5310 IP CONFERENCE UNIT Your phone uses the 5310 IP Conference Unit for conferencing. You use the Conference Controller to turn the conference unit off or on, to adjust the volume or to put the conference unit into Presentation mode. You can...

5330/5340 IP Phones – User Guide 80 Mute the conference unit To mute the conference unit so that conversation in the meeting room cannot be heard by individuals being conferenced: • Press Mute . USING THE LINE INTERFACE MODULE Your phone supports the Mitel Line Interface Module. The Line Interface M...

5330/5340 IP Phones – User Guide To answer a waiting call on the analog line: Note : If you have subscribed to an analog call waiting service, you may use the hookswitch or press Cancel ( ) to answer a waiting analog call. When you are on an analog call and a waiting analog call arrives, you hear a ...

5330/5340 IP Phones – User Guide 82 APPENDIX - FOR YOUR INFORMATION Upgrading Integrated Office Companion If upgrading from a Standalone PC Companion to the Integrated Office Companion, it is recommended that you first uninstall the Standalone PC Companion. Integrated Office Companion and Microsoft ...

5330/5340 IP Phones – User Guide 83 APPENDIX – LIST OF LIMITATIONS Integrated Office Companion Limitations Integrated Office Companion is designed to tie together functionality from various other applications. There are some cases of incompatible versions of these other applications that may result ...

5330/5340 IP Phones – User Guide 84 RESULT: ON THE PHONE WORKS • Case 2 : 1) Win Messeneger 4.7 installed / Outlook 2003 installed 2) Install and run IOC 3) Install Windows Live Messenger 8.1 RESULT: ON THE PHONE DOESN'T WORK (even if you stop and start IOC) Microsoft Windows Messenger and Office Co...