Multi-Tech Systems CF220 - Manuals

Page 2 - User Guide; Revision Level

CallFinder TM User Guide Model CF220 DID-to-Analog Adapter PN S000350A, Version A Copyright This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc. All rights reserved. Copyright © 2004, by Multi-Tech Systems, Inc. Multi-T...

Page 3 - CF220 CallFinder User Guide; Table of Contents; DID

Multi-Tech Systems, Inc. CF220 CallFinder User Guide 3 Table of Contents CHAPTER 1 – PRODUCT DESCRIPTION AND SPECIFICATIONS ................................................................5 P RODUCT D ESCRIPTION ...........................................................................................

Page 5 - Product Description; Multi-Tech’s CF220 CallFinder; Product Features

Chapter 1: Product Description and Specifications Multi-Tech Systems, Inc. CF220 CallFinder User Guide 5 Chapter 1 – Product Description and Specif ications Product Description The CallFinder is a DID-to-analog telephony adapter. It brings analog DID services to a key telephone system or PBX that is...

Page 6 - Prerequisite: Ordering the DID Line; Parameter Value; Chapter 3: CallFinder Server; Safety Warnings; both

Chapter 1: Product Description and Specifications Multi-Tech Systems, Inc. CF220 CallFinder User Guide 6 Prerequisite: Ordering the DID Line To operate the CallFinder system, you will need two DID (Direct Inward Dial) lines in your office. You must order the DID line from your local telephone operat...

Page 7 - Technical Specifications; Related Manuals; on CD

Chapter 1: Product Description and Specifications Multi-Tech Systems, Inc. CF220 CallFinder User Guide 7 Technical Specifications The CF220 CallFinder meets the following specifications: Connectors 2 - RJ11-FXO/FXS Jacks, 2 - RJ12-DID line, RJ45 - Ethernet Jack Size 6”w, 1. 5”h, 9”d 15.2 cm x 3.8 cm...

Page 8 - Chapter 2 – Sample System; Introduction; Spigglebrim

Chapter 2: Sample System Multi-Tech Systems, Inc. CF220 CallFinder User Guide 8 Chapter 2 – Sample System Introduction The Spigglebrim Vacuum Cleaner Company wants to use DID lines for its Field Support and Purchasing Departments. Alas, the company’s PBX is not equipped for DID service and a new PBX...

Page 9 - Spigglebrim’s Initial Situation; PBX; LAN; Spigglebrim Vacuum Cleaner Co.; Operator; Permanent phone numbers for outside callers,; PSTN; Internet; Directory Number Range:

Chapter 2: Sample System Multi-Tech Systems, Inc. CF220 CallFinder User Guide 9 Spigglebrim’s Initial Situation Bea, x5119 Al, x5203 Cal, x5857 Dora, x5071 Ed, x5486 Ann, x5411 Bob, x5528 Cindy, x 5549 Dan, x5890 Eve, x5176 PBX LAN Spigglebrim Vacuum Cleaner Co. Office Facility Operator x5000 Phone/...

Page 10 - Step 1 Practical: Add CallFinder and connect to network.; CallFinder connects to; CallFinder’s built-in software

Chapter 2: Sample System Multi-Tech Systems, Inc. CF220 CallFinder User Guide 10 Step 1 Practical: Add CallFinder and connect to network. PBX LAN No DID support. [ ] Power 48Vdc Channel 2 Channel 1 Power 5Vdc Ethernet FXS/FXO DID FXS/FXO DID 10/100 CallFinder connects to Ethernet LAN. Phone/Computer...

Page 12 - Step 2 Practical: Add DID lines and connect to CallFinder.; DID Lines; Two DID lines (10 directory

Chapter 2: Sample System Multi-Tech Systems, Inc. CF220 CallFinder User Guide 12 Step 2 Practical: Add DID lines and connect to CallFinder. PSTN Local Telco Central Office 3111-3110 DID Lines Power 48Vdc Channel 2 Channel 1 Power 5Vdc Ethernet FXS/FXO DID FXS/FXO DID 10/100 3101-3110 Dir. Numbers: f...

Page 13 - Step 2 Technical: Enter operating parameters of DID lines.; CF; Technical Parameters Related to DID Line

Chapter 2: Sample System Multi-Tech Systems, Inc. CF220 CallFinder User Guide 13 Step 2 Technical: Enter operating parameters of DID lines. Each DID line has 3 user-specified technical parameters. You set them in the CallFinder software. Power 48Vdc Channel 2 Channel 1 Power 5Vdc Ethernet FXS/FXO DI...

Page 14 - DID Line; connects to a station port

Chapter 2: Sample System Multi-Tech Systems, Inc. CF220 CallFinder User Guide 14 Step 3 Practical: Connect CallFinder port (FXO) to PBX for conventional DID service (Purchasing Dept.). PBX No DID support. [ ] Power 48Vdc Channel 2 Channel 1 Power 5Vdc Ethernet FXS/FXO DID FXS/FXO DID 10/100 Dir. Num...

Page 16 - connects to a trunk port; DID calls are treated like calls; Billing; Because calls are handled as external calls,

Chapter 2: Sample System Multi-Tech Systems, Inc. CF220 CallFinder User Guide 16 Step 4 Practical: Connect CallFinder port (FXS) to PBX for special DID service (Field Support Dept.). PBX No DID support. [ ] Power 48Vdc Channel 2 Channel 1 Power 5Vdc Ethernet FXS/FXO DID FXS/FXO DID 10/100 Trunk Port...

Page 18 - Step 5 Practical: Map PBX Extensions to DID Numbers; CallFinder

Chapter 2: Sample System Multi-Tech Systems, Inc. CF220 CallFinder User Guide 18 Step 5 Practical: Map PBX Extensions to DID Numbers PBX Bea, x5119 Al, x5203 Cal, x5857 Dora, x5071 Ed, x5486 Ann, x5411 Bob, x5528 Cindy, x 5549 Dan, x5890 Eve, x5176 Operator x5000 CF220 CallFinder FXS Port FXO Port T...

Page 19 - Step 5 Technical: Create CallFinder Phonebook.

Chapter 2: Sample System Multi-Tech Systems, Inc. CF220 CallFinder User Guide 19 Step 5 Technical: Create CallFinder Phonebook. This phonebook arrangement connects the five Field Support users to the CallFinder through one of the PBX’s trunk ports (using DID numbers 3101 through 3105). This facilita...

Page 20 - Step 6: Administering the CallFinder System

Chapter 2: Sample System Multi-Tech Systems, Inc. CF220 CallFinder User Guide 20 Step 6: Administering the CallFinder System Administration: SMTP Configuration SMTP Server Address mail.spigb.com update Server User ID Administrator Email Password Retype Password tomq.spigb.com Password Login Username...

Page 21 - Conclusion

Chapter 2: Sample System Multi-Tech Systems, Inc. CF220 CallFinder User Guide 21 Conclusion The CallFinder solved Spigglebrim’s problem. It added DID functionality to their existing PBX. Al in the Field Support Department can now receive calls from the outside (dialed to 612-555-3101) while taking b...

Page 22 - We Supply

Chapter 3: CallFinder Server Installation Multi-Tech Systems, Inc. CF220 CallFinder User Guide 22 Chapter 3 – CallFinder Server Installation This chapter shows you how to set up your Multi-Tech Model CF220 CallFinder. The setup process entails cabling the CF220 unit and configuring the CallFinder so...

Page 23 - You Supply; Summary; Do not connect FXS to FXS; Connect CallFinder 5Vdc Power Supply to AC Outlet; The CallFinder’s 5Vdc; Caution; The CallFinder’s 5Vdc; Caution; screen appropriately.

Chapter 3: CallFinder Server Installation Multi-Tech Systems, Inc. CF220 CallFinder User Guide 23 You Supply • Two nearby AC power outlets • Two nearby connections to a PBX • A connection to your Ethernet LAN • One or two nearby analog DID trunk lines each with a block of associated DID telephone nu...

Page 24 - Channel Configuration | Extension Port; Connect CallFinder to DID Lines; Connect CallFinder to Ethernet Network; Note

Chapter 3: CallFinder Server Installation Multi-Tech Systems, Inc. CF220 CallFinder User Guide 24 When connecting to a PBX Trunk Port, set the CallFinder channel to FXS. When the Channel Configuration | Extension Port software field has been set properly for both CallFinder channels, you can proceed...

Page 25 - Part B: Configuring the CallFinder Server; Collecting Configuration Data; Subnet Mask; and FFCF Manager’s Add FaxFinder screens)

Chapter 3: CallFinder Server Installation Multi-Tech Systems, Inc. CF220 CallFinder User Guide 25 Part B: Configuring the CallFinder Server 1. Collecting Configuration Data The table below lists the information you will need to fill in on the various CallFinder Server screen. Gathering this informat...

Page 26 - Ordinary User Parameters

Chapter 3: CallFinder Server Installation Multi-Tech Systems, Inc. CF220 CallFinder User Guide 26 Ordinary User Parameters (for CallFinder Phonebook) Name DID Number PBX Extension

Page 27 - Setting Admin PC to Startup IP Address; Troubleshooting

Chapter 3: CallFinder Server Installation Multi-Tech Systems, Inc. CF220 CallFinder User Guide 27 2. Setting Admin PC to Startup IP Address a. Connect a pc to your network. b. Set the pc IP address to 192.168.2.x subnet (using any address excluding 192.168.2.1). Windows XP a. From the Windows deskto...

Page 28 - Setting CallFinder IP Addresses; a. In the CallFinder; Administration; Resetting Admin PC to Its Regular IP Address; Login; as User Name and; admin; screen, after entering your username and password, you will be; cancels the

Chapter 3: CallFinder Server Installation Multi-Tech Systems, Inc. CF220 CallFinder User Guide 28 4. Setting CallFinder IP Addresses a. In the CallFinder Administration screen, go to the IP Configuration fields. Administration: IP Configuration IP A ddress 192.168.4 .89 Subnet Mask Name Server Defau...

Page 29 - Setting Administrative Functions; Go to the CallFinder; Phone Book; b. “Unassigned Number” Row: Specifying PBX Extension; always

Chapter 3: CallFinder Server Installation Multi-Tech Systems, Inc. CF220 CallFinder User Guide 29 7. Setting Administrative Functions Go to the CallFinder Phone Book screen. a. Administrator Row: Specifying DID# and PBX Extension i. In the first row (marked Administrator) of the Phone Book screen, e...

Page 30 - Setting Up the Mail Server; SMTP Configuration

Chapter 3: CallFinder Server Installation Multi-Tech Systems, Inc. CF220 CallFinder User Guide 30 8. Setting Up the Mail Server The CallFinder uses a mail server to send, by email, call log reports to the administrator. An email is also sent to the administrator each time the CallFinder is powered u...

Page 31 - Configuring the CallFinder’s Channels; Signs of incorrect polarity

Chapter 3: CallFinder Server Installation Multi-Tech Systems, Inc. CF220 CallFinder User Guide 31 9. Configuring the CallFinder’s Channels The CallFinder’s channels direct inbound calls to their proper destinations. a. In the CallFinder software, go to the Channel Configuration screen. b. Under Chan...

Page 32 - Extension Mic Gain; Extension Speaker Gain; Connecting CallFinder to PBX; Remember; Testing the Channel with a Call; Current Status: DID Modem

Chapter 3: CallFinder Server Installation Multi-Tech Systems, Inc. CF220 CallFinder User Guide 32 Extension Mic Gain : This value adjusts the volume of the phone’s microphone. Default = 8. Increase value if outgoing audio signal is constant but low. Decrease value if outgoing audio signal intermitte...

Page 33 - Changing Administrator’s Password for CallFinder SW; Password Administration; screen, enter a new User ID and Password for the CallFinder; screen will appear.; above the Phone Book list.

Chapter 3: CallFinder Server Installation Multi-Tech Systems, Inc. CF220 CallFinder User Guide 33 12. Changing Administrator’s Password for CallFinder SW a. In the Password Administration screen, enter a new User ID and Password for the CallFinder Administrator (something other than “admin” and “adm...

Page 34 - Chapter 4 – CallFinder Sof tware; Home Screen; The CallFinder; Home; screen offers access to all other CallFinder software screens.

Chapter 4: CallFinder Software Screens Multi-Tech Systems, Inc. CF220 CallFinder User Guide 34 Chapter 4 – CallFinder Sof tware Screens In this chapter, we present the screens of the CallFinder software. We describe each field in each screen and some of the command buttons. (We do not describe comma...

Page 35 - Login Screen; in place of

Chapter 4: CallFinder Software Screens Multi-Tech Systems, Inc. CF220 CallFinder User Guide 35 Login Screen The CallFinder Server Login screen is the primary security device for the Server software. The CallFinder has a default setting that allows use of “admin” as both the User Name and the Passwor...

Page 36 - Call Log Screen; Call Log Screen Field Definitions; mmm

Chapter 4: CallFinder Software Screens Multi-Tech Systems, Inc. CF220 CallFinder User Guide 36 Call Log Screen Call Log Screen Field Definitions Column Values Description Time mm/dd/yyyy + hh/mm/ss + am/pm dd/mm/yyyy + hh/mm/ss + am/pm yyyy/mm/dd + hh/mm/ss + am/pm Date and time at which call was re...

Page 37 - Current Status Screen; type

Chapter 4: CallFinder Software Screens Multi-Tech Systems, Inc. CF220 CallFinder User Guide 37 Current Status Screen Current Status Screen Field Definitions Field Name Values Description System fields group Current Time weekday, mo, dd hh:mm:ss yyyy The present time of day. Pending Msgs numeric Emai...

Page 38 - Logout Option

Chapter 4: CallFinder Software Screens Multi-Tech Systems, Inc. CF220 CallFinder User Guide 38 Current Status Screen Field Definitions (cont’d) Field Name Values Description System fields group Up Time x days yy hours: zz minutes Operation time since last reboot. Email Status No Errors, Bad MailServ...

Page 39 - Administration Screen; Administration Screen Field Definitions; The IP address of the CallFinder.

Chapter 4: CallFinder Software Screens Multi-Tech Systems, Inc. CF220 CallFinder User Guide 39 Administration Screen Administration Screen Field Definitions Field Name Values Description IP Configuration Fields IP Address n.n.n.n for n = 0-255 The IP address of the CallFinder. Subnet Mask n.n.n.n fo...

Page 41 - Request Interval; is the day of the; Time Format

Chapter 4: CallFinder Software Screens Multi-Tech Systems, Inc. CF220 CallFinder User Guide 41 Administration Screen Field Definitions (continued) Field Name Values Description Time Configuration Fields (continued) Request Interval This value (to be set by user) indicates how often the CallFinder wi...

Page 42 - Phone Book Screen

Chapter 4: CallFinder Software Screens Multi-Tech Systems, Inc. CF220 CallFinder User Guide 42 Phone Book Screen The Phone Book screen maps the PBX extension phone numbers of clients to their respective external DID numbers. Phone Book Screen Field Definitions Field Name Values Description Name colu...

Page 44 - Channel Configuration Screen; Field Name; This is a very sensitive parameter.

Chapter 4: CallFinder Software Screens Multi-Tech Systems, Inc. CF220 CallFinder User Guide 44 Channel Configuration Screen “Channel Configuration: Channel 1 & Channel 2” Screen Field Definitions Field Name Values Description Max DID Digits 1-7 The number of digits that the telco supplies to the...

Page 45 - Auto Attendant Delay

Chapter 4: CallFinder Software Screens Multi-Tech Systems, Inc. CF220 CallFinder User Guide 45 “Channel Configuration: Channel 1 & Channel 2” Screen Field Definitions (cont’d) Field Name Values Description Auto Attendant Delay n= 0, n= 1-255 in seconds The CallFinder receives calls on the DID li...

Page 46 - Password Administration Screen

Chapter 4: CallFinder Software Screens Multi-Tech Systems, Inc. CF220 CallFinder User Guide 46 Password Administration Screen The CallFinder software admits only one user, the administrator. As shipped, the administrator’s Username (User ID) is “admin” and the administrator’s password is also “admin...

Page 47 - Front Panel LEDs; Chapter 7: FFCF Manager Operation

Chapter 4: CallFinder Server Operation Multi-Tech Systems, Inc. CF220 CallFinder User Guide 47 Chapter 5 – CallFinder Server Operation Front Panel LEDs Label Identifier Name Description General LEDs Power On if unit is on. Status Flashing Green = unit is functioning properly Solid Red = unit is havi...

Page 48 - Call Log Email Messages; The state of each DID channel modem is indicated in the

Chapter 4: CallFinder Server Operation Multi-Tech Systems, Inc. CF220 CallFinder User Guide 48 Call Log Email Messages The CallFinder keeps track of the calls it handles. In a call log file, the CallFinder records who called, when, for how long, which DID number the call came in on, and which extens...

Page 49 - Chapter 6 - FFCF Manager Installation

Chapter 6: FFCF Manager Installation Multi-Tech Systems, Inc. CF220 CallFinder User Guide 49 Chapter 6 - FFCF Manager Installation Introduction The FaxFinder/CallFinder Manager software is a separate program that allows you to control and configure multiple CallFinder units in one place. The program...

Page 50 - Installing FFCF Manager Software

Chapter 6: FFCF Manager Installation Multi-Tech Systems, Inc. CF220 CallFinder User Guide 50 Installing FFCF Manager Software The process of installing the FFCF software is explained in the illustration below.

Page 51 - Uninstalling or Reinstalling the FFCF Manager Software; Start; Select the FaxFinder CallFinder Manager program and click; Remove

Chapter 6: FFCF Manager Installation Multi-Tech Systems, Inc. CF220 CallFinder User Guide 51 Uninstalling or Reinstalling the FFCF Manager Software 1. Go to Start | Settings | Control Panel | Add or Remove Programs . (The menu director location of the ‘Add/Remove Programs’ function varies for differ...

Page 52 - Next

Chapter 6: FFCF Manager Installation Multi-Tech Systems, Inc. CF220 CallFinder User Guide 52 3. A transient screen will appear while the ‘wizard’ program prepares to un-install the software. 4. At the ‘Welcome’ screen, select “Remove” to uninstall the FFCF Manager software or select “Repair” (or “Mo...

Page 53 - A transient screen appears while files are being removed.

Chapter 6: FFCF Manager Installation Multi-Tech Systems, Inc. CF220 CallFinder User Guide 53 5. At the next screen, confirm your decision to uninstall the FFCF Manager software by clicking Yes . 6. A transient screen appears while files are being removed.

Page 54 - Finish

Chapter 6: FFCF Manager Installation Multi-Tech Systems, Inc. CF220 CallFinder User Guide 54 7. At the ‘completion’ screen, click Finish .

Page 55 - FFCF Manager; FFCF Manager Command Summary; How to Access Command Command Name; Edit Menu

Chapter 7: FFCF Manager Operation Multi-Tech Systems, Inc. CF220 CallFinder User Guide 55 Chapter 7 - FFCF Manager Operation Introduction The commands of the FFCF Manager software are accessible in the program’s pulldown Edit menu, and through a right-click menu that becomes available when a particu...

Page 56 - Opening the FFCF Manager Software; The FFCF Manager main screen will appear.

Chapter 7: FFCF Manager Operation Multi-Tech Systems, Inc. CF220 CallFinder User Guide 56 Opening the FFCF Manager Software 1. To launch the FFCF Manager program from the Windows desktop, go to Start | Programs | FaxFinder/CallFinder Manager | FaxFinder/CallFinder Manager . 2. The FFCF Manager main ...

Page 57 - FFCF Manager Main Screen; Primary; ) and one or more CallFinders functioning as client or slave units; Copy; as; Independent

Chapter 7: FFCF Manager Operation Multi-Tech Systems, Inc. CF220 CallFinder User Guide 57 FFCF Manager Main Screen The FFCF Manager’s main screen lists the CallFinder units that are working together as a system. The system generally can consist of one CallFinder functioning as a master or server uni...

Page 58 - Exit

Chapter 7: FFCF Manager Operation Multi-Tech Systems, Inc. CF220 CallFinder User Guide 58 Main Screen Menu or Column Description File menu Contains the Exit command which closes the FFCF Manager program. Edit menu Allows you to add a CallFinder unit to the system and synchronize phonebooks from Prim...

Page 59 - FFCF Manager “Edit” Menu; Edit Menu Command

Chapter 7: FFCF Manager Operation Multi-Tech Systems, Inc. CF220 CallFinder User Guide 59 FFCF Manager “Edit” Menu Edit Menu Command Description Synchronize Phonebooks Transfers phonebook data from a Primary CallFinder unit to all CallFinders designated as Copy units. The phonebook sharing statuses ...

Page 61 - Invoking synchronization

Chapter 7: FFCF Manager Operation Multi-Tech Systems, Inc. CF220 CallFinder User Guide 61 3. Invoking synchronization . In the main FFCF Manager screen, open the Edit menu and select Synchronize Phonebooks . The Synchronize Phone Books screen will appear along with a series of transient screens (den...

Page 62 - Adding CallFinders; menu; Add FaxFinder/CallFinder; screen; OK

Chapter 7: FFCF Manager Operation Multi-Tech Systems, Inc. CF220 CallFinder User Guide 62 Adding CallFinders Any CallFinder unit to be added to the system and come under the management of the FFCF Manager software must be connected to the same IP network as the computer running the FFCF Manager soft...

Page 63 - Right-Click Menu for Selected CallFinder Device; Right-Click Menu Command; Device

Chapter 7: FFCF Manager Operation Multi-Tech Systems, Inc. CF220 CallFinder User Guide 63 Right-Click Menu for Selected CallFinder Device Right-Click Menu Command Description Delete Dis-associates the selected CallFinder unit from the system of CallFinders listed in the FFCF software Device column. ...

Page 64 - Deleting a CallFinder; Invoking the; Delete; at the ‘confirmation’ screen to complete the deletion command.

Chapter 7: FFCF Manager Operation Multi-Tech Systems, Inc. CF220 CallFinder User Guide 64 Deleting a CallFinder Invoking the Delete command removes the selected CallFinder unit from the system. Once deleted, the CallFinder unit will no longer be under the management of the FFCF Manager software. Cli...

Page 65 - Saving a Configuration; . Choose the location at which

Chapter 7: FFCF Manager Operation Multi-Tech Systems, Inc. CF220 CallFinder User Guide 65 Saving a Configuration The CallFinder saves all of its settings (IP address, password, DID channel modem parameters, phone book, etc.) internally. This group of settings is its configuration. This same group of...

Page 66 - Restoring a Configuration

Chapter 7: FFCF Manager Operation Multi-Tech Systems, Inc. CF220 CallFinder User Guide 66 Restoring a Configuration To re-install on the CallFinder unit a group of settings (configuration) previously saved on the computer running the FFCF Manager software, use the Restore Configuration command. FFCF...

Page 67 - Description

Chapter 7: FFCF Manager Operation Multi-Tech Systems, Inc. CF220 CallFinder User Guide 67 Updating Firmware When Update command is invoked, the Update CallFinder N.N.N.N screen appears. From this screen you specify which device (server or DID channel modem) to update with which firmware file. From t...

Page 69 - Firmware Updating Process - Detailed; gpqg; yz; You must have the update files on your computer; NOTE; CallFinder Channel-Modem Firmware Update; FaxFinder/CallFinder Manager; software main screen. In the; before continuing. (You cannot update the CallFinder while it is

Chapter 7: FFCF Manager Operation Multi-Tech Systems, Inc. CF220 CallFinder User Guide 69 Firmware Updating Process - Detailed Over time, new versions of CallFinder firmware will be issued. When these newer versions become available, you will want to secure the firmware files (typically by downloadi...

Page 70 - CallFinder Update Select; field, select the DID-channel modem that you want to

Chapter 7: FFCF Manager Operation Multi-Tech Systems, Inc. CF220 CallFinder User Guide 70 2. The Update CallFinder N.N.N.N screen will appear. The current firmware versions for the CallFinder’s DID modems, Channel 1 and Channel 2, will be listed in the main window. In the bottom (and largest) pane o...

Page 71 - Start Update; screen will appear. Click

Chapter 7: FFCF Manager Operation Multi-Tech Systems, Inc. CF220 CallFinder User Guide 71 3. Browse to the location of the most recent firmware file. 4. Click Start Update . 5. The CallFinder – Confirm Update screen will appear. Click OK .

Page 72 - TFTP; screen may appear

Chapter 7: FFCF Manager Operation Multi-Tech Systems, Inc. CF220 CallFinder User Guide 72 6. The updating process will take as long as a minute. During this time, several messages will appear in the Update CallFinder N.N.N.N window. A transient TFTP screen may appear briefly. If the updating process...

Page 73 - CallFinder Server Firmware Update; screen will appear. The current firmware versions for the

Chapter 7: FFCF Manager Operation Multi-Tech Systems, Inc. CF220 CallFinder User Guide 73 CallFinder Server Firmware Update 1. Bring up the FaxFinder/CallFinder Manager software main screen. In the Device column, identify the CallFinder unit on which the update is to be done. Be sure that the Status...

Page 74 - Browse to the location of the most recent firmware file.

Chapter 7: FFCF Manager Operation Multi-Tech Systems, Inc. CF220 CallFinder User Guide 74 In the bottom (and largest) pane of the Update CallFinder N.N.N.N window, read the list and write down the version of firmware currently in use for the CallFinder server and its two DID-channel modems. Compare ...

Page 75 - updated version will be listed.

Chapter 7: FFCF Manager Operation Multi-Tech Systems, Inc. CF220 CallFinder User Guide 75 6. The updating process will take as long as a minute. During this time, several messages will appear in the Update CallFinder N.N.N.N window. A transient TFTP screen may appear briefly. If the updating process...

Page 77 - Chapter 8: Troubleshoot ing; What if I don't get an email when I set the mail server address ?

Chapter 8: Troubleshooting Multi-Tech Systems, Inc. CF220 CallFinder User Guide 77 Chapter 8: Troubleshoot ing 1. What if I can't see the web page for my CallFinder ? REMEDY : Is the status LED on the CallFinder unit blinking? If not, then the unit is either malfunctioning or not turned on. If the S...

Page 78 - Username/Password Issues; . Some mail servers require that the CallFinder use its; screen. If the mail

Chapter 8: Troubleshooting Multi-Tech Systems, Inc. CF220 CallFinder User Guide 78 No email message after mail server setup (cont’d) If the mail server can be pinged neither by its domain name nor by its IP address, then consider item B below. CAUSE B: The mail server is not running or cannot be con...

Page 79 - REMEDY; screen and if you fail to hear voice-- both the; Polarity Check; Call Logs; What if the CallFinder presents the wrong time of day?; Time Server Status; Current Status; : Reverse DID line polarity in; Channel Configuration

Chapter 8: Troubleshooting Multi-Tech Systems, Inc. CF220 CallFinder User Guide 79 3. What if the CallFinder channel doesn't answer a call on the DID line? REMEDY . Use this procedure if Channel Configuration cannot be confirmed (that is, if during a test call to one of the system's DID phone number...

Page 80 - Chapter 9 – Regulatory Information; For current products is

Chapter 9: Regulatory Information Multi-Tech Systems, Inc. CF220 CallFinder User Guide 80 Chapter 9 – Regulatory Information 47 CFR Part 68 Telecom 1. This equipment complies with Part 68 of the 47 CFR rules and the requirements adopted by the ACTA. Located on this equipment is a label that contains...

Page 81 - Fax Branding Statement; fax branding

Chapter 9: Regulatory Information Multi-Tech Systems, Inc. CF220 CallFinder User Guide 81 12. Manufacturing Information: Manufacturer: Multi-Tech Systems, Inc. Trade Name: CallFinder Model Number: CF220 Registration No: US: AU7OTNANCF220 Ringer Equivalence: 0.4B Modular Jack (USOC): RJ11C or RJ11W (...

Page 82 - Canadian Limitations Notice

Chapter 9: Regulatory Information Multi-Tech Systems, Inc. CF220 CallFinder User Guide 82 Canadian Limitations Notice Notice: The ringer equivalence number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interfac...

Page 83 - Repair; Multi-Tech Warranty Statement; Repair Procedures for U.S. and Canadian Customers; for details on rates and coverage’s.

Chapter 10: Warranty, Service, & Repair Multi-Tech Systems, Inc. CF220 CallFinder User Guide 83 Chapter 10: Warrant y, Service, & Repair Multi-Tech Warranty Statement Multi-Tech Systems, Inc., (hereafter “MTS”) warrants that its products will be free from defects in material or workmanship f...

Page 84 - Repair Procedures for International Distributors

Chapter 10: Warranty, Service, & Repair Multi-Tech Systems, Inc. CF220 CallFinder User Guide 84 In the event that factory service is required, products may be shipped, freight prepaid to our Mounds View, Minnesota factory. Recommended international shipment methods are via Federal Express, UPS o...