Page 2 - User Guide; MultiVOIP FX Analog FXS-Only Gateways; Record of Revisions; Revision; Patents; TECHNICAL; Country; France; Minnesota; Rest of World
2 User Guide S000415A MultiVOIP FX Analog FXS-Only Gateways (Models MVPFXS-8, MVPFXS-16 & MVPFXS-24 ) This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc. All rights reserved. Copyright © 2006, by Multi-Tech Systems...
Page 3 - CONTENTS; VOIP
3 CONTENTS CHAPTER 1: OVERVIEW ...................................................................................................................................................... 5 A BOUT T HIS M ANUAL ..................................................................................................
Page 6 - About This Manual; MultiVOIP; Analog; Function; How to Use This Manual; In short, use the index and the examples; Additional Resources
Overview MultiVOIP FXS User Guide 6 About This Manual This manual is about Voice-over-IP products made by Multi-Tech Systems, Inc. It describes three analog MultiVOIP TM FX units that operate with the SIP transmission protocol only and use the FXS telephony interface only, namely, models MVPFXS-24, ...
Page 7 - FXS SIP
MultiVOIP FXS User Guide Overview 7 Introduction to Analog MultiVOIP FX SIP FXS-only Gateway Voice-over-IP Units (MVPFXS-8/16/24) VOIP: The Free Ride. We proudly present Multi-Tech's MVPFXS-8/16/24 MultiVOIP TM FXS SIP Gateways. These three models allow voice/fax communication to be transmitted at n...
Page 8 - its destination to be a local call.; Voip Protocol; . The MVPFXS units use the FXS telephony interface only.; Data Compression & Quality of Service; . The analog MultiVOIP; FX unit comes equipped with a variety; Management
Overview MultiVOIP FXS User Guide 8 Phone System Transparency. These MultiVOIPs inter-operate with a telephone switch or PBX, acting as a switching device that directs voice and fax calls over an IP network. The MultiVOIPs have “phonebooks,” directories that determine to who calls may be made and th...
Page 9 - same IP network and their IP addresses must be known.; Logging of System Events; MultiVOIP units. SysLog is a
MultiVOIP FXS User Guide Overview 9 The primary advantage of the web GUI (over a GUI that requires a local connection) is remote access for control and configuration. The controller PC and the MultiVOIP unit itself must both be connected to the same IP network and their IP addresses must be known. L...
Page 10 - MultiVOIP Front Panel LEDs; . The MultiVOIPs have two types of LEDs on their front panels:; LED Descriptions for MultiVOIP MVPFXS Units; LED; DESCRIPTION; General Operation LEDs; Indicates presence of power.; data rate is 10 Mbps.; Channel-Operation LEDs; The indicator for any channel is lit
Overview MultiVOIP FXS User Guide 10 MultiVOIP Front Panel LEDs LED Types . The MultiVOIPs have two types of LEDs on their front panels: (1) general operation LED indicators (for power, booting, and ethernet functions), and (2) channel operation LED indicators that describe the data traffic and perf...
Page 11 - Computer Requirements; Parameter; TBD; Weight; to
MultiVOIP FXS User Guide Overview 11 Computer Requirements The command computer used in conjunction with the MultiVOIP must meet these requirements: (a) any reasonably modern PC, (b) must have an up-to-date version of Java installed (v. 1.5 or higher), (c) must have an up-to-date web browser install...
Page 12 - Installation at a Glance; Cabling Guide; Documents
Overview MultiVOIP FXS User Guide 12 Installation at a Glance The basic steps of installing your MultiVOIP network involve unpacking the units, connecting the cables, and configuring the units using the MultiVOIP web-based graphic user interface (GUI), and confirming connectivity with another voip s...
Page 13 - Chapter 2: Quick Start Guide
Page 14 - MultiVOIP Startup Tasks; Task; Summary; Decide where you’ll mount the voip.
Preliminaries & Info Gathering MultiVOIP FXS Quick Start Guide 14 This chapter contains streamlined instructions to get the MultiVOIP up and running quickly. These start- up instructions include assistance on setting up the MultiVOIP’s Inbound and Outbound Phonebooks. These sections of the Quick...
Page 15 - Gather IP Information; Info needed to operate:; all MultiVOIP models.; Gather Telephone Information; Analog Phone Parameters; FXS; only
MultiVOIP FXS Quick Start Guide Preliminaries & Info Gathering 15 Phone/IP Details *Absolutely Needed* Before Starting the Installation The MultiVOIP will interface with both the IP network and the phone system. You must gather information about the IP network and about the phone system so that ...
Page 16 - Config Info CheckList; Network Locations; of SIP Proxy; Be sure to; Identify Remote VOIP Site to Call; an installation of another unit at a remote site.
Preliminaries & Info Gathering MultiVOIP FXS Quick Start Guide 16 Config Info CheckList Type of Config Info Gathered MultiVOIP Configuration screen on which to enter Config Info √ IP info for voip unit ● IP address ● Gateway ● DNS IP (if used) IP Parameters Interface Type (FXS only*) Interface P...
Page 17 - The computer used for command and control of the MultiVOIP; COM port on controller PC.; Placement; are accessible. Rack-mounting instructions are in
MultiVOIP FXS Quick Start Guide Command PC & Voip Hookups 17 Command/Control Computer Setup (Specs & Settings) The computer used for command and control of the MultiVOIP (a) any reasonably modern PC, (b) must have an up-to-date version of Java installed (v. 1.5 or higher), (c) must have an u...
Page 19 - Ensure that Java & Browser Versions will Support Web-Based GUI; For more details, see; Changing the IP Address through the Console Connection
Auxiliary Software Issues MultiVOIP FXS Quick Start Guide 19 Ensure that Java & Browser Versions will Support Web-Based GUI For more details, see Chapter 4: Software Installation in User Guide. 1. MultiVOIP must be properly cabled. Power must be turned on. 2. Is Java Runtime program at level 1.5...
Page 20 - MultiVOIP FX Quick Start Guide; Establish a ‘connection’ in HyperTerminal.
Phone/IP Starter Config. MultiVOIP FX Quick Start Guide 20 3. Establish a ‘connection’ in HyperTerminal. 4. Check that HyperTerminal is addressing the correct COM port.
Page 21 - MultiVOIP FXS Quick Start Guide; Check that HyperTerminal’s data rate is set to 115200bps.
MultiVOIP FXS Quick Start Guide Phone/IP Starter Config. 21 5. Check that HyperTerminal’s data rate is set to 115200bps. 6. To begin, HyperTerminal must be connected and ready.
Page 22 - The ARMBoot prompt will appear on the HyperTerminal screen.; Enter; as “ipadde” for
Phone/IP Starter Config. MultiVOIP FX Quick Start Guide 22 7. Reboot the MultiVOIP by turning off its power and turning it back on again. The ARMBoot prompt will appear on the HyperTerminal screen. When this screen appears, you must quickly press any key to stop the regular boot-up process (the manu...
Page 24 - and press; NOTE; change of IP address permanent.; IP Parameters; in the sidebar list.
Phone/IP Starter Config. MultiVOIP FX Quick Start Guide 24 12. Allow the voip to boot up again normally (this will take a few minutes) with the console connection still active. When the rebooting process is complete (when the boot light is no longer lit), type 1 and press Enter . NOTE : This change ...
Page 25 - In each field, enter the values that fit your particular network.; OK
MultiVOIP FXS Quick Start Guide Phone/IP Starter Config. 25 In each field, enter the values that fit your particular network. Click OK . 15. In the sidebar menu, click Save & Apply . Allow the voip to Reboot.
Page 26 - Phone/IP Starter Configuration; Technical Configuration
Phone/IP Starter Config. MultiVOIP FX Quick Start Guide 26 Phone/IP Starter Configuration Full details here: MVPFXS-24 MVPFXS-16 MVPFXS-8 Technical Configuration chapter in User Guide 1. Open a browser and go to the IP Address of the MVPFXS unit (default IP is 192.168.2.1). In the sidebar menu, clic...
Page 27 - Phonebook Starter Configuration (; with remote voip; Outbound Phonebook; Phone; Euro, International Call Example
MultiVOIP FXS Quick Start Guide Phonebook Starter Config. 27 Phonebook Starter Configuration ( with remote voip ) If the topic of voip phone books is new to you, it may be helpful to read the PhoneBook Tips section (page 32) before starting this procedure. To do this part of the quick setup, you nee...
Page 28 - Outbound Phone Book Add Entry
Phonebook Starter Config. MultiVOIP FXS Quick Start Guide 28 4. Suppose you want to call a phone number outside of your building using a phone station that is an extension from your PBX system (if present). What digits must you dial? Often a “9” or “8” must be dialed to “get an outside line” through...
Page 29 - in “Remove; in “Remove Prefix” field of Outbound; to exit from the; Outbound Phonebook Add Entry
MultiVOIP FXS Quick Start Guide Phonebook Starter Config. 29 6. In the “Remove Prefix” field, enter the initial PBX access digit (“8” or “9”). North America, Long-Distance Example Euro, National Call Example Seattle-Chicago system. Answer : enter 8 in “Remove Prefix” field of Seattle Outbound Phoneb...
Page 30 - Inbound Phonebook; Phone Book; is prefix to be; is prefix to be removed by local
Phonebook Starter Config. MultiVOIP FXS Quick Start Guide 30 Inbound Phonebook 1. Open the browser and go to the IP address of the MultiVOIP unit. 2. Go to Phone Book | Inbound Phonebook | Add Entry . 3. In the “Remove Prefix” field, enter your local calling code (area code, country code, city code,...
Page 31 - to exit the inbound phonebook screen.; Your starter inbound phonebook configuration is complete.
MultiVOIP FXS Quick Start Guide Phonebook Starter Config. 31 4. In the “Add Prefix” field, enter any digits that must be dialed from your local voip to gain access to the PSTN. North America, Long-Distance Example Euro, National Call Example Seattle-Chicago system. On Seattle PBX, “9” is used to get...
Page 32 - Phonebook Tips; . You will not generally enter complete phone numbers
Phonebook Tips MultiVOIP FXS Quick Start Guide 32 Phonebook Tips Preparing the phonebook for your voip system is a complex task that, at first, seems quite daunting. These tips may make the task easier. 1. Use Dialing Patterns, Not Complete Phone Numbers . You will not generally enter complete phone...
Page 33 - in many PBX systems
MultiVOIP FXS Quick Start Guide Phonebook Tips 33 3. Knowing When to Drop Digits . Example When calling area codes and access codes are used in combination, a leading “1” or “0” must sometimes be dropped. Phonebook Entry Area code for Inner London is listed as “0207.” However, in international calls...
Page 34 - Phonebook Example: An MTU/MDU Application; Telco Office of; Bluebird Apartments; PSTN
Phonebook Example MultiVOIP FXS Quick Start Guide 34 Phonebook Example: An MTU/MDU Application In the next example, a small, alternative telco uses an MVPFXS-24 to serve an apartment building with voip-based phone service. This is a common application of the MVPFXS-24 in facilities known as MTU/MDU ...
Page 35 - Sample Phonebooks Enlarged
MultiVOIP FXS Quick Start Guide Phonebook Example 35 Sample Phonebooks Enlarged WVIP-Comm Voip WVIP-Comm Voip Inbound Phonebook Outbound Phonebook Prefix toRemove Prefixto Add Description ofIncoming Calls Destination Pattern Prefix toRemove Prefixto Add IPAddr Description ofOutgoing Calls Lets Blueb...
Page 36 - Phonebook Worksheet
Phonebook Example MultiVOIP FXS Quick Start Guide 36 Phonebook Worksheet Voip Location/ID:____________________________ Inbound Phonebook Outbound Phonebook Prefix toRemove Prefixto Add DescriptionIncoming Calls Destin.Pattern TotalDigits Prefix toRemove Prefixto Add IPAddr DescriptionOutgoing Calls ...
Page 37 - Enlarged
MultiVOIP FXS Quick Start Guide Phonebook Example 37 Enlarged Phonebook Worksheet
Page 38 - Connectivity Test; MultiVOIP to command PC; HyperTerminal
Connectivity Test MultiVOIP FXS Quick Start Guide 38 Connectivity Test The procedures “Phone/IP Starter Configuration” and “Phonebook Starter Configuration” must be completed before you can do this procedure. 1. These connections must be made: MultiVOIP to local phone station –OR-- MultiVOIP to exte...
Page 39 - PSTN: pstn call connected on X; where x is the number of the voip channel carrying the call; Troubleshooting
MultiVOIP FXS Quick Start Guide Connectivity Test 39 8. Read console messages recorded on HyperTerminal. Console Messages from Originating VOIP . The voip unit that originates the call will send back messages like that shown below. [00026975] CAS[0] : RX : ABCD = 1, 1, 1, 1,Pstn State[1] TimeStamp :...
Page 40 - Check cabling. Are connections well seated? To correct receptacle?
Quick Start Instructions MultiVOIP FXS User Guide 40 Troubleshooting If you cannot establish connectivity between two voips in the system, follow the steps below to determine the problem. 1. Ping both MultiVOIP units to confirm connectivity to the network. 2. Verify the telephone connections. Chec...
Page 42 - Introduction; General Safety; The battery has an estimated life expectancy of ten years.; Caution; Telecommunication Network.; Safety Warnings Telecom; the network interface.
Mechanical Installation & Cabling MultiVOIP FXS User Guide 42 Introduction When an MVPFXS-8/16/24 unit is to be installed into a rack, two able-bodied persons should participate. Please read the safety notices before beginning installation. Safety Warnings General Safety This product must be dis...
Page 43 - Unpacking Your MultiVOIP; Cabling
MultiVOIP FXS User Guide Mechanical Installation & Cabling 43 Unpacking Your MultiVOIP When unpacking your MultiVOIP, check to see that all of the items shown are included in the box. If any box contents are missing, contact MultiTech Tech Support at 1-800-972-2439. Unpacking the MVPFXS-8/16/24 ...
Page 45 - Safety Recommendations for Rack Installations of MVPFXS-8/16/24; equipment or place other equipment directly on top of the unit.
MultiVOIP FXS User Guide Mechanical Installation & Cabling 45 Safety Recommendations for Rack Installations of MVPFXS-8/16/24 Mounting: Mechanically, this unit is designed for a one-high industry standard EIA 19-inch rack enclosure. The product must be installed by qualified service personnel in...
Page 46 - 9-Inch Rack Enclosure Mounting Procedure; manufacturer and use screws that fit.; Figure 3-3: Bracket Attachment for Rack Mounting
Mechanical Installation & Cabling MultiVOIP FXS User Guide 46 19-Inch Rack Enclosure Mounting Procedure Attaching the MultiVOIP to a rack-rail of an EIA 19-inch rack enclosure will certainly require two persons. Essentially, the technicians must attach the brackets to the MultiVOIP chassis with ...
Page 47 - • One RJ-21 Cable. That cable must have a male end to fit the MultiVOIP.; Ground Connection; . Ensure that the unit is properly connected to an earth ground.
MultiVOIP FXS User Guide Mechanical Installation & Cabling 47 Cabling Procedure for MVPFXS-8/16/24 Prerequisites: To complete the MultiVOIP cabling procedure, you must have: • One RJ-21 Cable. That cable must have a male end to fit the MultiVOIP. The other end must fit your telephony equipment. ...
Page 48 - connector on the; Telephony Connection; OR
Mechanical Installation & Cabling MultiVOIP FXS User Guide 48 2. Power Connection . Connect the power cord supplied with your MultiVOIP to a live AC outlet and to the power connector on the back of the MultiVOIP. See Figure 3-5 (top right). 3. VOIP-to-Network Connection . Connect a network cable...
Page 49 - Pin 25 is not; Console Connection; optional – not usually needed for initial setup
MultiVOIP FXS User Guide Mechanical Installation & Cabling 49 The footprint of the RJ-21 connector is shown in Figure 3-7 and its pin-out list is presented in the table that follows. Figure 3-7: RJ-21 Connector Footprint RJ-21 Connector Pin-Out List TIP: on Pins 1 – 24 RING: on Pins 26 - 49 Wire...
Page 50 - position. Wait for the; Boot; LED on the MultiVOIP to go off before proceeding. This may take a few
Mechanical Installation & Cabling MultiVOIP FXS User Guide 50 7. Power-Up . Turn on power to the MultiVOIP by placing the ON/OFF switch on the back panel to the ON position. Wait for the Boot LED on the MultiVOIP to go off before proceeding. This may take a few minutes. With the connections made...
Page 51 - Chapter 4: MultiVOIP & Auxiliary Software
Page 52 - by clicking on the; View Manuals; Configuring software for your MultiVOIP entails three tasks:
MultiVOIP & Auxiliary Software MultiVOIP FX User Guide 52 Introduction The software (firmware) that runs the MVPFXS-8/16/24 unit resides within the unit and is contacted through a web browser. As such, there is no MultiVOIP configuration software to install. However, the PC operating the web bro...
Page 53 - Chapter 5: Technical Configuration
Page 54 - Configuring the MultiVOIP; and phonebook configuration.; “technical configuration” and it is described in this chapter.; Phonebook Configuration; Quick Start Guide; Local/Remote Configuration; factory configured to this IP address:
Technical Configuration MultiVOIP FXS User Guide 54 Configuring the MultiVOIP There are two ways in which the MultiVOIP must be configured before operation: technical configuration and phonebook configuration. Technical Configuration . First, the MultiVOIP must be configured to operate with technica...
Page 55 - Configuration by Web GUI; must; MultiVOIP will connect:; IP Address
MultiVOIP FXS User Guide Technical Configuration 55 Configuration by Web GUI This manual primarily describes configuration of the MultiVOIP with the web GUI. Pre-Requisites To complete the configuration of the MultiVOIP unit, you must know several things about the overall system. Before configuring ...
Page 56 - Telephony Interface Parameters; Phone Parameters; Which interface type is to be used?; FXS Loop Start; If FXS, determine whether the line will be used for a; Info
Technical Configuration MultiVOIP FXS User Guide 56 Telephony Interface Parameters The following parameters must be known about the PBX or telco central office equipment to which the analog MultiVOIP will connect: Phone Parameters Ask phone company or telecom manager. Telephony Interface Parameters:...
Page 57 - Procedure for Configuration by Web GUI (Summary); outbound phonebooks in the; Local Configuration Procedure (Detailed); Check Power and Cabling; . Launch the MultiVOIP program from a web browser. The; Console; port and using a communications program
MultiVOIP FXS User Guide Technical Configuration 57 Procedure for Configuration by Web GUI (Summary) After the MultiVOIP configuration software has been installed in the ‘Command’ PC (which is connected to the MultiVOIP unit), several steps must be taken to configure the MultiVOIP to function in its...
Page 58 - to access screens and commands.; Confirm Connection; the channel is in use and red when idle.; Configuration; The first part of
Technical Configuration MultiVOIP FXS User Guide 58 Operation of MultiVOIP through web GUI requires up-to-date version of Java. If Java has not yet been installed, follow these instructions: A. Install up-to-date Java program from MultiVOIP product CD (on first use only). B. Open web browser. C. Bro...
Page 59 - Click on
MultiVOIP FXS User Guide Technical Configuration 59 5. Set IP Parameters. Click on IP Parameters in the sidebar list. In each field, enter the values that fit your particular network.
Page 60 - The; Ethernet Parameters; system for IP packets as handled by DiffServ-compatible routers.; IP Parameter fields
Technical Configuration MultiVOIP FXS User Guide 60 The IP Parameters fields are described in the tables and text passages below. Note that both DiffServ parameters (Call Control PHB and VoIP Media PHB) must be set to zero if you enable Packet Prioritization (802.1p). Nonzero DiffServ values negate ...
Page 61 - TYPE OF; The Type of Service or “TOS” field; unused; bit requests low delay, the; Field Name; DNS Parameter fields; Enable DNS; FTP Parameter fields
MultiVOIP FXS User Guide Technical Configuration 61 The IP Datagram with Header, Its Type-of-Service field, & DiffServ bits => 0 4 8 16 19 24 31 VERS HLEN TYPE OF SERVICE TOTAL LENGTH IDENTIFICATION FLAGS FRAGMENT OFFSET TIME TO LIVE PROTOCOL HEADER CHECKSUM SOURCE IP ADDRESS DESTINATION IP A...
Page 62 - Click
Technical Configuration MultiVOIP FXS User Guide 62 8. Set Voice/FAX Parameters. Click on Voice/FAX in the sidebar list. In each field, enter the values that fit your particular network.
Page 63 - DTMF Parameters; DTMF Out of Band; SIP Info method
MultiVOIP FXS User Guide Technical Configuration 63 Note that Voice/FAX parameters are applied on a channel-by-channel basis. However, once you have established a set of Voice/FAX parameters for a particular channel, you can apply this entire set of Voice/FAX parameters to other channels by using th...
Page 64 - AutoCall Parameters; AutoCall; option enables the local MultiVOIP to call a remote; Phone Number; box of this
Technical Configuration MultiVOIP FXS User Guide 64 Voice/Fax Parameter Definitions (cont’d) Coder Parameters Coder Manual or Auto- matic Determines whether selection of coder is manual or automatic. When Automatic is selected, the local and remote voice channels will negotiate the voice coder to be...
Page 66 - Compression; Silence Compression; enabled, the MultiVOIP will not; Echo Cancellation; removes echo and improves sound quality.
Technical Configuration MultiVOIP FXS User Guide 66 Voice/Fax Parameter Definitions (cont’d) ) Field Name Values Description Auto Disconnect Automatic Disconnect- ion -- The Automatic Disconnection group provides four options which can be used singly or in any combination. Jitter Value 1-65535 milli...
Page 67 - Interface; in the sidebar list.
MultiVOIP FXS User Guide Technical Configuration 67 7. Set Telephony Interface Parameters. Click on Interface in the sidebar list. In each field, enter the values that fit your particular network. The kinds of parameters for which values must be chosen depend on which type of telephony supervisory s...
Page 68 - parameters to other channels by using the; Copy Channel; button and its dialog box.
Technical Configuration MultiVOIP FXS User Guide 68 Note that Interface parameters are applied on a channel-by-channel basis. However, once you have established a set of Interface parameters for a particular channel, you can apply this entire set of Interface parameters to other channels by using th...
Page 69 - and described in the table that follows.; FXS Loop Start Interface: Parameter Definitions; Select Channel; Current Loss; for; and
MultiVOIP FXS User Guide Technical Configuration 69 FXS Loop Start Parameters. The parameters applicable to FXS Loop Start are shown in the figure below and described in the table that follows. FXS Loop Start Interface: Parameter Definitions Field Name Values Description Select Channel 1-8 (MVPFXS-8...
Page 70 - Regeneration; the diagram series after the FXO Parameters section below.
Technical Configuration MultiVOIP FXS User Guide 70 FXS Loop Start Interface: Parameter Definitions (cont’d) Field Name Values Description Caller ID fields Type Bellcore The MultiVOIP currently supports only one implementation of Caller ID. That implementation is Bellcore type 1 with Caller ID place...
Page 71 - the diagram series below.; with; standard CID, enters; Nigel Thurston; Figure 5-2: Voip Caller ID Case #2 – Remote FXS call on SIP voip system
MultiVOIP FXS User Guide Technical Configuration 71 The Caller ID feature has dependencies on both the telco central office and the MultiVOIP phone book. See the diagram series below. IP Network xxxyyyzzzz J.Q. Public xxxyyyzzzzJ.Q. Public Central Office with standard telephony Caller ID service Ter...
Page 73 - The table below describes all fields in the; Call Signaling
MultiVOIP FXS User Guide Technical Configuration 73 The table below describes all fields in the Call Signaling screen. Call Signaling Parameter Definitions Field Name Values Description SIP Parameters Signaling Port numeric Port number on which the MultiVOIP UserAgent software module will be waiting...
Page 74 - Regional; Regional Parameters; more specialized tones.
Technical Configuration MultiVOIP FXS User Guide 74 9. Set Regional Parameters (Phone Signaling Tones & Cadences) . Click on Regional in the sidebar list. The Regional Parameters screen will appear. For the country selected, the standard set of frequency pairs will be listed for dial tone, busy ...
Page 75 - fields are described in the table below.; “Regional Parameter” Definitions; Standard Tones
MultiVOIP FXS User Guide Technical Configuration 75 The Regional Parameters fields are described in the table below. “Regional Parameter” Definitions Field Name Values Description Country/ Region Australia, Central America, Chile, Europe, France, Japan, UK, USA, Custom Name of a country or region th...
Page 77 - Console Messages Filter Settings; The common SysLog logical port number is 514.; “Logs” Screen Definitions; integer
MultiVOIP FXS User Guide Technical Configuration 77 The Logs/Traces screen will appear. If you enable console messages, you can customize the types of messages to be included/excluded in log reports by clicking on the “Filters” button and using the Console Messages Filter Settings screen (see subseq...
Page 80 - numeric
Technical Configuration MultiVOIP FXS User Guide 80 System Information Parameter Definitions (cont’d) Field Name Values Description Configur- ation Version nn.nn.nn.nn alpha-numeric Indicates version of MultiVOIP Configuration software (which includes screens for IP Parameters, SMTP Parameters, Regi...
Page 81 - You can use the; Packetization Time
MultiVOIP FXS User Guide Technical Configuration 81 12. About Packetization Time. You can use the Packetization Time screen to specify definite packetization rates for coders selected in the Voice/FAX Parameters screen (in the “Coder” group of fields). The Packetization Time screen is accessible in ...
Page 82 - Coder Types
Technical Configuration MultiVOIP FXS User Guide 82 Packetization rates can be set separately for each channel. The table below presents the ranges and increments for packetization rates. Packetization Ranges and Increments Coder Types Range (in ms); {default value} Increments (in ms) G711 A-law 5-3...
Page 83 - . When values have been set for all of the MultiVOIP’s various; work that has been done.
MultiVOIP FXS User Guide Technical Configuration 83 13. Saving the MultiVOIP Configuration . When values have been set for all of the MultiVOIP’s various operating parameters, click on Save & Apply in the sidebar. NOTE : It is possible to return all parameters to their factory default values by ...
Page 84 - Chapter 6: Phonebook Configuration
Page 85 - Configuring MultiVOIP Phonebooks
Phone Book Configuration MultiVOIP FXS User Guide 85 Configuring MultiVOIP Phonebooks When a VoIP serves a PBX system, it’s important that the operation of the VoIP be transparent to the telephone end user. That is, the VoIP should not entail the dialing of extra digits to reach users elsewhere on t...
Page 86 - Fields in the “Details” section describe various SIP parameters.; Add
Phone Book Configuration MultiVOIP FXS User Guide 86 Phonebook configuration screens are accessed using the sidebar menu. 1. Select Outbound Phone Book / List Entries . Fields in the “Details” section describe various SIP parameters. Click Add .
Page 87 - Enter Outbound PhoneBook data for your MultiVOIP unit.
MultiVOIP FXS User Guide Phone Book Configuration 87 2. The Outbound Phone Book Add Entry screen appears. Enter Outbound PhoneBook data for your MultiVOIP unit.
Page 88 - The fields of the; screen are described in the table below.; Outbound Phone Book Add Entry screen: Field Definitions; Any Number; This field currently disabled.
Phone Book Configuration MultiVOIP FXS User Guide 88 The fields of the Outbound Phone Book Add Entry screen are described in the table below. Outbound Phone Book Add Entry screen: Field Definitions Field Name Values Description Accept Any Number Y/N When checked, “Any Number” appears as the value in...
Page 89 - SIP Fields; Use Proxy; Looking similar to an email address, a
MultiVOIP FXS User Guide Phone Book Configuration 89 Outbound Phone Book Add Entry screen: Field Definitions (cont’d) Field Name Values Description SIP Fields Use Proxy Y/N Select if proxy server is used. Transport Protocol TCP or UDP Voip administrator must choose between UDP and TCP transmission p...
Page 91 - Inbound Phone Book Add Entry screen:; Values; Register with
MultiVOIP FXS User Guide Phone Book Configuration 91 Enter Inbound PhoneBook data for your MultiVOIP. The fields of the Inbound Phone Book Add Entry screen are described in the table below. Inbound Phone Book Add Entry screen: Field Definitions Field Name Values Description Accept Any Number Values ...
Page 92 - in the; to confirm the change before moving on to the next entry.
Phone Book Configuration MultiVOIP FXS User Guide 92 5. When your Outbound and Inbound PhoneBook entries are completed, click on Save and Apply in the sidebar menu to save your configuration. You can change your configuration at any time as needed for your system. There are two “Edit Entry” screens ...
Page 93 - Phonebook Examples; MVPFXS-24 voip is used adn it offers the FXS interface only.; Site Example; or 443 area codes using the voip system.; Mpls; Company; Ba ltimore; Company Offic e
MultiVOIP FXS User Guide Phone Book Configuration 93 Phonebook Examples The following example demonstrates how Outbound and Inbound PhoneBook entries work in a situation of multiple area codes (as in the Minneapolis metro area). This example also illustrates that MVPFXS voips allow remote callers ac...
Page 94 - An outline of the equipment setup in both offices is shown below.; Minneapolis
Phone Book Configuration MultiVOIP FXS User Guide 94 An outline of the equipment setup in both offices is shown below. IP Network VoIP 200.2.10.3 717-5170 PBX -5171 -5172 -5173 -5174 Company HQ. Minneapolis North Sub. area 763 Local-Call Area Codes: 612, 651, 952 325-7001 R o u t e r VoIP 200.2.9.7 ...
Page 97 - Outbound PhoneBook of the Minneapolis VOIP (shown second below).
MultiVOIP FXS User Guide Phone Book Configuration 97 Similarly, the Inbound PhoneBook for the Baltimore VOIP (shown first below) generally matches the Outbound PhoneBook of the Minneapolis VOIP (shown second below). Each entry corresponds to a phone station of the Baltimore voip. This phonebook arra...
Page 98 - Configuring Mixed Digital/Analog VOIP Systems; Digital & Analog VOIPs
Phone Book Configuration MultiVOIP FXS User Guide 98 Configuring Mixed Digital/Analog VOIP Systems Analog MultiVOIP units, like the MVPFXS-8/16/24, MVPFX2-2/4/8, and the MVP- 210/410/810/410SS/810SS units are compatible with digital MultiVOIP units like the MVP2410. In many cases, digital and analog...
Page 100 - Inbound Phonebook for MVP2410 Digital VOIP (Site D); Comment
Phone Book Configuration MultiVOIP FXS User Guide 100 Outbound Phone Book for MVP2410 Digital VOIP (Site D) Destin. Pattern Remove Prefix Add Prefix IP Address Comment 201 200.2.9.7 To originate calls to Site A (Bismarck). 1507 1507 101# Note 3. 200.2.9.8 To originate calls to Rochester local PSTN u...
Page 101 - Rochester area using the FXO channel; Inbound Phonebook for MVP410 Analog VOIP (Site F); Human operator or auto-attendant is
MultiVOIP FXS User Guide Phone Book Configuration 101 Outbound Phone Book for MVP410 Analog VOIP (Site F) Destin. Pattern Remove Prefix Add Prefix IP Address Comment 201 200.2.9.7 To originate calls to Site A (Bismarck). 1507 1507 101# Note 3. 200.2.9.8 To originate calls to any PSTN phone in Roches...
Page 103 - Call Completion Summaries; Site A calling Site C, Method 1; Hear dial tone from Site B.; Site A calling Site C, Method 2; Hear dial tone from Site B VOIP.; Site D calling Site C; patterns of all calls to be directed to the VOIP.
MultiVOIP FXS User Guide Phone Book Configuration 103 Call Completion Summaries Site A calling Site C, Method 1 1. Dial 101. 2. Hear dial tone from Site B. 3. Dial 7175792. 4. Await completion. Talk. Site A calling Site C, Method 2 1. Dial 101#7175792 2. Await completion. Talk. Note: Series I analog...
Page 104 - Site D calling Site F; initial “9” to the voip. If the PBX; Call Event Sequence; extension to which they wish to be connected).
Phone Book Configuration MultiVOIP FXS User Guide 104 Site D calling Site F A voip call from Pierre PBX to extension 7424 on the key telephone system in Lincoln, Nebraska. A. The required entry in the Pierre Outbound Phonebook to facilitate origination of the call, would be 1402263742. The call woul...
Page 105 - Site F calling Site D; voip; Site D calling Site E; Variations in PBX Characteristics; can be completely transparent to phone users within the company.
MultiVOIP FXS User Guide Phone Book Configuration 105 Site F calling Site D A voip call from a Lincoln key extension to extension 3117 on the PBX in Pierre, South Dakota. A. The required entry in the Lincoln Outbound Phonebook to facilitate origination of the call, would be “31”. The string “1615492...
Page 106 - Chapter 7: Operation and Maintenance
Page 107 - Operation and Maintenance Summary; the MultiVOIP network.
MultiVOIP FXS User Guide Operation & Maintenance 107 Operation and Maintenance Summary There are several groups of software screens that facilitate basic operation and maintenance of the MultiVOIP. The following commands and functions are accessible on the sidebar menu and they allow you to: (a)...
Page 108 - System Information screen; is accessibleby clicking; System Information; in the sidebar menu.
Operation and Maintenance MultiVOIP FXS User Guide 108 System Information screen This screen presents vital system information at a glance. Its primary use is in troubleshooting. This screen is accessibleby clicking System Information in the sidebar menu.
Page 111 - Statistics Screens; Accessing Call-Progress Statistics; Channel Icons; Channel icons are green
MultiVOIP FXS User Guide Operation & Maintenance 111 Statistics Screens Ongoing operation of the MultiVOIP, whether it is in a MultiVOIP/PBX setting or MultiVOIP/telco-office setting, can be monitored for performance using the Statistics functions of the MultiVOIP software. About Call Progress A...
Page 113 - From; Call Status
MultiVOIP FXS User Guide Operation & Maintenance 113 Call Progress Details: Field Definitions (cont’d) From – To Details Description From field alphanumeric string Description of calling party. Gateway Name (from) alphanumeric string Identifier for the VOIP gateway that handled the origination o...
Page 114 - About IP Statistics; IP Statistics Screen
Operation and Maintenance MultiVOIP FXS User Guide 114 About IP Statistics To access the IP Statistics screen, click on “IP Statistics” in the sidebar menu. IP Statistics Screen
Page 117 - General Operation Functions; Change Username/Password; Establishing a Username and Password
MultiVOIP FXS User Guide Operation & Maintenance 117 General Operation Functions Several basic software functions are accessible from the MultiVoip sidebar menu, as shown below. Clicking on the option will bring up the corresponding screen. (Note that online Help has not yet been implemented.) C...
Page 118 - About Passwords & Login/Logout from Specific Computers; access the MultiVOIP again; MultiVOIP web browser GUI.
Operation and Maintenance MultiVOIP FXS User Guide 118 About Passwords & Login/Logout from Specific Computers The first time you access the MultiVOIP web GUI from a particular computer, you must enter the Username and Password. If you close the browser without logging out (by clicking on Logout ...
Page 119 - Logout
MultiVOIP FXS User Guide Operation & Maintenance 119 Logout To log out, click on Logout in the sidebar menu and then click Yes to confirm your intention to log out of the MultiVOIP program. After you log out, you must enter your username and password again in order to access the MultiVOIP web GU...
Page 120 - Reboot Voip; in the sidebar menu and click; to confirm; Restore Factory Defaults; Restore Factory Defaults; in the sidebar menu.
Operation and Maintenance MultiVOIP FXS User Guide 120 Reboot Voip The Reboot Voip command allows you to reboot the MultiVOIP unit on demand. In the general course of operation, this command will not be needed. The command is included, however, to provide a remedy for situations when, by unexpected ...
Page 121 - Upgrading MultiVOIP Firmware
MultiVOIP FXS User Guide Operation & Maintenance 121 Upgrading MultiVOIP Firmware Introduction From time to time, a new version of the MVPFXS firmware may be issued. When a new firmware version is issued, you can overwrite the MultiVOIP with the new code either by using a TFTP server or by using...
Page 122 - Obtaining Updated Firmware; firmware by doing a search or by clicking on; that can be downloaded.; Support; , you can select “MultiVoip” in the; Product Support; menu and then click on; Firmware; to find MultiVOIP resources.
Operation and Maintenance MultiVOIP FXS User Guide 122 Obtaining Updated Firmware Generally, updated firmware must be downloaded from the MultiTech web/FTP site to the user’s PC before it can be downloaded from that PC to the MultiVOIP. Note that the structure of the MultiTech web/FTP site may chang...
Page 123 - appear for any MultiVOIP model described in this manual.
MultiVOIP FXS User Guide Operation & Maintenance 123 Once the updated firmware has been located, it can be downloaded from the web/ftp site using normal PC/Windows procedures. While the next 3 screens below pertain to the MVP3010, similar screens will appear for any MultiVOIP model described in ...
Page 125 - IP Address of Control PC; Establish; . You must establish a user name and (optionally) a password for
MultiVOIP FXS User Guide Operation & Maintenance 125 To transfer files using the FTP server functionality in the MultiVOIP, follow these directions. 1. Establish Network Connection and IP Addresses . Both the controller PC and the MultiVOIP unit(s) must be connected to the same IP network. An IP...
Page 126 - should; Enable FTP Functionality; screen and click on the “FTP Server: Enable” box.
Operation and Maintenance MultiVOIP FXS User Guide 126 3. Install FTP Client Program or Use Substitute . You should install an FTP client program on the controller PC. FTP file transfers can be done using a web browser (e.g., Mozilla or Internet Explorer) in conjunction with a local Windows browser ...
Page 127 - File Type; Contact MultiVOIP FTP Server
MultiVOIP FXS User Guide Operation & Maintenance 127 5. Identify Files to be Updated . Determine which files you want to update. Three types of files can be updated using the FTP feature. File Type File Names Description firmware “bin” file mvpapp This is the MultiVOIP firmware file. Only one fi...
Page 131 - Configuration | System Information; screen to
MultiVOIP FXS User Guide Operation & Maintenance 131 Some FTP client programs are more graphically oriented (see previous screen), while others (like the “WS- FTP” client) are more text oriented. 9. Before attempting to update any other files, wait at least 3 minutes (which allows time for the M...
Page 132 - files that pertain to the old/outdated version of the image file.; Java; tab of the Java program, click “Delete Files.”
Operation and Maintenance MultiVOIP FXS User Guide 132 11. After updating the MultiVOIP’s file system image file (mvpfs-img), you must clear the Java cache of files that pertain to the old/outdated version of the image file. A. To clear the Java cache in Windows, go to Start | Settings | Control Pan...
Page 133 - screen appears, click; again at the main Java screen.
MultiVOIP FXS User Guide Operation & Maintenance 133 C. When the Delete Temporary Files screen appears, click OK . Then click OK again at the main Java screen. D. Using a new browser window, go to the IP address of the MultiVOIP. All of the new features of the updated file system image file will...
Page 134 - Upgrading MultiVOIP Firmware via TFTP using HyperTerminal
Operation and Maintenance MultiVOIP FXS User Guide 134 Upgrading MultiVOIP Firmware via TFTP using HyperTerminal 1. Before beginning this procedure, you must have a TFTP server program running on a computer that has access to the network on which the MultiVOIP is running and the upgrade software fil...
Page 137 - at the
MultiVOIP FXS User Guide Operation & Maintenance 137 9. To view voip parameters, type printenv at the mvp-boot> prompt. Then press Enter . 10. A list of voip parameters that can be altered in the ARMBoot environment will appear.
Page 139 - For ipaddr
MultiVOIP FXS User Guide Operation & Maintenance 139 12. To confirm that the TFTP server IP address was indeed changed to the value you want, type printenv at the mvp-boot> prompt and then press Enter . 13. If necessary, you can also change the IP address of the voip (which is the ipaddress f...
Page 140 - and then press
Operation and Maintenance MultiVOIP FXS User Guide 140 14. . Type saveenv and press Enter. 15. At the mvp-boot> prompt, type update and then press Enter. A menu will appear that lists, by number, the various firmware entities (“partitions”) that could be updated with this command. When you choose...
Page 141 - to update the application.; menu by typing; Image Xfer Method; . (Option 2 will also work, but it could take as long as 45 minutes
MultiVOIP FXS User Guide Operation & Maintenance 141 16. At the mvp-boot> prompt, type 4 to update the application. NOTE: The file system (the appropriate file name is “mvpfs-img” with no file extension) can also be updated at this menu by typing 3 . The MSP firmware can be updated at this me...
Page 142 - A. To clear the Java cache in Windows, go to
Operation and Maintenance MultiVOIP FXS User Guide 142 18. The transfer process will take a few minutes. When complete, the response “Write done !!!” will appear. After the “Write done!!!” message appears, you can then update other firmware partitions (like the file system and the MSP firmware) usin...
Page 143 - Delete Temporary Files
MultiVOIP FXS User Guide Operation & Maintenance 143 B. In the General tab of the Java program, click “Delete Files.” C. When the Delete Temporary Files screen appears, click OK . Then click OK again at the main Java screen. D. Using a new browser window, go to the IP address of the MultiVOIP. A...
Page 144 - SysLog Server Functions; de; Logs; menu under
Operation and Maintenance MultiVOIP FXS User Guide 144 SysLog Server Functions MultiTech has built SysLog server functionality into the software of the MultiVOIP units. SysLog is a de facto standard for logging events in network communication systems. The SysLog Server resides in the MultiVOIP unit ...
Page 145 - . Configure the SysLog client program for your own needs. In
MultiVOIP FXS User Guide Operation & Maintenance 145 Configuring the SysLog Client Program . Configure the SysLog client program for your own needs. In various SysLog client programs, you can define where log messages will be saved/archived, opt for interaction with an SNMP system (not applicabl...
Page 146 - Chapter 8 Warranty, Service, and Tech Support
Page 147 - MultiVOIP FXS User Guide; Limited Warranty
MultiVOIP FXS User Guide Warranty, Service, & Tech Support 147 Limited Warranty Multi-Tech Systems, Inc. (“MTS”) warrants that its products will be free from defects in material or workmanship for a period of two years from the date of purchase, or if proof of purchase is not provided, two years...
Page 148 - Technical Support; Contacting Technical Support; By telephone
Warranty, Service, & Tech Support MultiVOIP FXS User Guide 148 Technical Support Multi-Tech Systems has an excellent staff of technical support personnel available to help you get the most out of your Multi-Tech product. If you have any questions about the operation of this unit, or experience d...
Page 149 - Chapter 9: Regulatory Information
Page 150 - FCC Declaration; Class A; Industry Canada; Cet appareil numérique de la classe A; FCC Part 68 Telecom; This information must be provided to the telephone company.
Regulatory Information MultiVOIP FXS User Guide 150 EMC, Safety, and R&TTE Directive Compliance The CE mark is affixed to this product to confirm compliance with the following European Community Directives: Council Directive 89/336/EEC of 3 May 1989 on the approximation of the laws of Member Sta...
Page 151 - Canadian Limitations Notice
MultiVOIP FXS User Guide Regulatory Information 151 2. As indicated below, the suitable jack (Universal Service Order Code connecting arrangement) for this equipment is shown. If applicable, the facility interface codes (FIC) and service order codes (SOC) are shown. 3. An FCC compliant telephone cor...
Page 152 - WEEE Statement; (Waste Electrical and Electronic Equipment); Instructions for Disposal of WEEE by Users in the European Union
Regulatory Information MultiVOIP FXS User Guide 152 WEEE Statement (Waste Electrical and Electronic Equipment) July, 2005 The WEEE directive places an obligation on EU-based manufacturers, distributors, retailers and importers to take-back electronics products at the end of their useful life. A sist...
Page 153 - Appendix A: Cable Pinouts
Page 154 - Command Cable; Ethernet Connector; Ring 3 Tip
Cable Pinouts MultiVOIP FXS User Guide 154 Appendix A: Cable Pinouts Command Cable RJ-45 Connector End-to-End Pin Info 1 2 3 4 5 6 7 8 PIN NO. 4 7 8 3 2 6 1 5 1 2 3 4 5 6 7 8 To DTEDevice (e.g., PC) CLEAR TO SEND TRANSMIT DATA RECEIVE DATA SIGNAL GROUND PIN NO. To Command Port Connector DB9F RJ-45 R...
Page 155 - table that follows.; RJ-21 Connector Footprint
MultiVOIP FXS User Guide Cable Pinouts 155 RJ-21 Connector The footprint of the RJ-21 connector is shown in the figure below and its pin-out list is presented in the table that follows. RJ-21 Connector Footprint RJ-21 Connector Pin-Out List TIP: on Pins 1 – 24 RING: on Pins 26 - 49 Wire Pairs for Ea...
Page 157 - Well Known Port Numbers; Well-Known Port Numbers; Function Port
MultiVOIP FXS User Guide TCP/UDP Port Assignments 157 Well Known Port Numbers The following description of port number assignments for Internet Protocol (IP) communication is taken from the Internet Assigned Numbers Authority (IANA) web site (www.iana.org). “The Well Known Ports are assigned by the ...
Page 158 - INDEX; Call Control Status
TCP/UDP Port Assignments MultiVOIP FX User Guide 158 INDEX 1, 2, 3 LEDs, etc. ............................................................10 abbreviated dialing, inter-office......................................85 Accept Any Number (inbound) ......................................91 Accept Any Numbe...
Page 162 - patents
TCP/UDP Port Assignments MultiVOIP FX User Guide 162 Output Gain field ............................................................ 63 packet priority and DiffServ ...........................................61 packetization (RTP), ranges & increments .....................82 packetization rates c...