Multi-Tech Systems MVPFXS-8 - Manuals

MultiVOIP FXS User Guide Overview 7 Introduction to Analog MultiVOIP FX SIP FXS-only Gateway Voice-over-IP Units (MVPFXS-8/16/24) VOIP: The Free Ride. We proudly present Multi-Tech's MVPFXS-8/16/24 MultiVOIP TM FXS SIP Gateways. These three models allow voice/fax communication to be transmitted at n...

Overview MultiVOIP FXS User Guide 8 Phone System Transparency. These MultiVOIPs inter-operate with a telephone switch or PBX, acting as a switching device that directs voice and fax calls over an IP network. The MultiVOIPs have “phonebooks,” directories that determine to who calls may be made and th...

MultiVOIP FXS User Guide Overview 9 The primary advantage of the web GUI (over a GUI that requires a local connection) is remote access for control and configuration. The controller PC and the MultiVOIP unit itself must both be connected to the same IP network and their IP addresses must be known. L...

Overview MultiVOIP FXS User Guide 10 MultiVOIP Front Panel LEDs LED Types . The MultiVOIPs have two types of LEDs on their front panels: (1) general operation LED indicators (for power, booting, and ethernet functions), and (2) channel operation LED indicators that describe the data traffic and perf...

MultiVOIP FXS User Guide Overview 11 Computer Requirements The command computer used in conjunction with the MultiVOIP must meet these requirements: (a) any reasonably modern PC, (b) must have an up-to-date version of Java installed (v. 1.5 or higher), (c) must have an up-to-date web browser install...

Overview MultiVOIP FXS User Guide 12 Installation at a Glance The basic steps of installing your MultiVOIP network involve unpacking the units, connecting the cables, and configuring the units using the MultiVOIP web-based graphic user interface (GUI), and confirming connectivity with another voip s...

Preliminaries & Info Gathering MultiVOIP FXS Quick Start Guide 14 This chapter contains streamlined instructions to get the MultiVOIP up and running quickly. These start- up instructions include assistance on setting up the MultiVOIP’s Inbound and Outbound Phonebooks. These sections of the Quick...

MultiVOIP FXS Quick Start Guide Preliminaries & Info Gathering 15 Phone/IP Details *Absolutely Needed* Before Starting the Installation The MultiVOIP will interface with both the IP network and the phone system. You must gather information about the IP network and about the phone system so that ...

Preliminaries & Info Gathering MultiVOIP FXS Quick Start Guide 16 Config Info CheckList Type of Config Info Gathered MultiVOIP Configuration screen on which to enter Config Info √ IP info for voip unit ● IP address ● Gateway ● DNS IP (if used) IP Parameters Interface Type (FXS only*) Interface P...

MultiVOIP FXS Quick Start Guide Command PC & Voip Hookups 17 Command/Control Computer Setup (Specs & Settings) The computer used for command and control of the MultiVOIP (a) any reasonably modern PC, (b) must have an up-to-date version of Java installed (v. 1.5 or higher), (c) must have an u...

Auxiliary Software Issues MultiVOIP FXS Quick Start Guide 19 Ensure that Java & Browser Versions will Support Web-Based GUI For more details, see Chapter 4: Software Installation in User Guide. 1. MultiVOIP must be properly cabled. Power must be turned on. 2. Is Java Runtime program at level 1.5...

Phone/IP Starter Config. MultiVOIP FX Quick Start Guide 20 3. Establish a ‘connection’ in HyperTerminal. 4. Check that HyperTerminal is addressing the correct COM port.

MultiVOIP FXS Quick Start Guide Phone/IP Starter Config. 21 5. Check that HyperTerminal’s data rate is set to 115200bps. 6. To begin, HyperTerminal must be connected and ready.

Phone/IP Starter Config. MultiVOIP FX Quick Start Guide 22 7. Reboot the MultiVOIP by turning off its power and turning it back on again. The ARMBoot prompt will appear on the HyperTerminal screen. When this screen appears, you must quickly press any key to stop the regular boot-up process (the manu...

Phone/IP Starter Config. MultiVOIP FX Quick Start Guide 24 12. Allow the voip to boot up again normally (this will take a few minutes) with the console connection still active. When the rebooting process is complete (when the boot light is no longer lit), type 1 and press Enter . NOTE : This change ...

MultiVOIP FXS Quick Start Guide Phone/IP Starter Config. 25 In each field, enter the values that fit your particular network. Click OK . 15. In the sidebar menu, click Save & Apply . Allow the voip to Reboot.

Phone/IP Starter Config. MultiVOIP FX Quick Start Guide 26 Phone/IP Starter Configuration Full details here: MVPFXS-24 MVPFXS-16 MVPFXS-8 Technical Configuration chapter in User Guide 1. Open a browser and go to the IP Address of the MVPFXS unit (default IP is 192.168.2.1). In the sidebar menu, clic...

MultiVOIP FXS Quick Start Guide Phonebook Starter Config. 27 Phonebook Starter Configuration ( with remote voip ) If the topic of voip phone books is new to you, it may be helpful to read the PhoneBook Tips section (page 32) before starting this procedure. To do this part of the quick setup, you nee...

Phonebook Starter Config. MultiVOIP FXS Quick Start Guide 28 4. Suppose you want to call a phone number outside of your building using a phone station that is an extension from your PBX system (if present). What digits must you dial? Often a “9” or “8” must be dialed to “get an outside line” through...

MultiVOIP FXS Quick Start Guide Phonebook Starter Config. 29 6. In the “Remove Prefix” field, enter the initial PBX access digit (“8” or “9”). North America, Long-Distance Example Euro, National Call Example Seattle-Chicago system. Answer : enter 8 in “Remove Prefix” field of Seattle Outbound Phoneb...

Phonebook Starter Config. MultiVOIP FXS Quick Start Guide 30 Inbound Phonebook 1. Open the browser and go to the IP address of the MultiVOIP unit. 2. Go to Phone Book | Inbound Phonebook | Add Entry . 3. In the “Remove Prefix” field, enter your local calling code (area code, country code, city code,...

MultiVOIP FXS Quick Start Guide Phonebook Starter Config. 31 4. In the “Add Prefix” field, enter any digits that must be dialed from your local voip to gain access to the PSTN. North America, Long-Distance Example Euro, National Call Example Seattle-Chicago system. On Seattle PBX, “9” is used to get...

Phonebook Tips MultiVOIP FXS Quick Start Guide 32 Phonebook Tips Preparing the phonebook for your voip system is a complex task that, at first, seems quite daunting. These tips may make the task easier. 1. Use Dialing Patterns, Not Complete Phone Numbers . You will not generally enter complete phone...

MultiVOIP FXS Quick Start Guide Phonebook Tips 33 3. Knowing When to Drop Digits . Example When calling area codes and access codes are used in combination, a leading “1” or “0” must sometimes be dropped. Phonebook Entry Area code for Inner London is listed as “0207.” However, in international calls...

Phonebook Example MultiVOIP FXS Quick Start Guide 34 Phonebook Example: An MTU/MDU Application In the next example, a small, alternative telco uses an MVPFXS-24 to serve an apartment building with voip-based phone service. This is a common application of the MVPFXS-24 in facilities known as MTU/MDU ...

MultiVOIP FXS Quick Start Guide Phonebook Example 35 Sample Phonebooks Enlarged WVIP-Comm Voip WVIP-Comm Voip Inbound Phonebook Outbound Phonebook Prefix toRemove Prefixto Add Description ofIncoming Calls Destination Pattern Prefix toRemove Prefixto Add IPAddr Description ofOutgoing Calls Lets Blueb...

Phonebook Example MultiVOIP FXS Quick Start Guide 36 Phonebook Worksheet Voip Location/ID:____________________________ Inbound Phonebook Outbound Phonebook Prefix toRemove Prefixto Add DescriptionIncoming Calls Destin.Pattern TotalDigits Prefix toRemove Prefixto Add IPAddr DescriptionOutgoing Calls ...

MultiVOIP FXS Quick Start Guide Phonebook Example 37 Enlarged Phonebook Worksheet

Connectivity Test MultiVOIP FXS Quick Start Guide 38 Connectivity Test The procedures “Phone/IP Starter Configuration” and “Phonebook Starter Configuration” must be completed before you can do this procedure. 1. These connections must be made: MultiVOIP to local phone station –OR-- MultiVOIP to exte...

MultiVOIP FXS Quick Start Guide Connectivity Test 39 8. Read console messages recorded on HyperTerminal. Console Messages from Originating VOIP . The voip unit that originates the call will send back messages like that shown below. [00026975] CAS[0] : RX : ABCD = 1, 1, 1, 1,Pstn State[1] TimeStamp :...

Quick Start Instructions MultiVOIP FXS User Guide 40 Troubleshooting If you cannot establish connectivity between two voips in the system, follow the steps below to determine the problem. 1. Ping both MultiVOIP units to confirm connectivity to the network. 2. Verify the telephone connections.  Chec...

Mechanical Installation & Cabling MultiVOIP FXS User Guide 42 Introduction When an MVPFXS-8/16/24 unit is to be installed into a rack, two able-bodied persons should participate. Please read the safety notices before beginning installation. Safety Warnings General Safety This product must be dis...

MultiVOIP FXS User Guide Mechanical Installation & Cabling 43 Unpacking Your MultiVOIP When unpacking your MultiVOIP, check to see that all of the items shown are included in the box. If any box contents are missing, contact MultiTech Tech Support at 1-800-972-2439. Unpacking the MVPFXS-8/16/24 ...

MultiVOIP FXS User Guide Mechanical Installation & Cabling 45 Safety Recommendations for Rack Installations of MVPFXS-8/16/24 Mounting: Mechanically, this unit is designed for a one-high industry standard EIA 19-inch rack enclosure. The product must be installed by qualified service personnel in...

Mechanical Installation & Cabling MultiVOIP FXS User Guide 46 19-Inch Rack Enclosure Mounting Procedure Attaching the MultiVOIP to a rack-rail of an EIA 19-inch rack enclosure will certainly require two persons. Essentially, the technicians must attach the brackets to the MultiVOIP chassis with ...

MultiVOIP FXS User Guide Mechanical Installation & Cabling 47 Cabling Procedure for MVPFXS-8/16/24 Prerequisites: To complete the MultiVOIP cabling procedure, you must have: • One RJ-21 Cable. That cable must have a male end to fit the MultiVOIP. The other end must fit your telephony equipment. ...

Mechanical Installation & Cabling MultiVOIP FXS User Guide 48 2. Power Connection . Connect the power cord supplied with your MultiVOIP to a live AC outlet and to the power connector on the back of the MultiVOIP. See Figure 3-5 (top right). 3. VOIP-to-Network Connection . Connect a network cable...

MultiVOIP FXS User Guide Mechanical Installation & Cabling 49 The footprint of the RJ-21 connector is shown in Figure 3-7 and its pin-out list is presented in the table that follows. Figure 3-7: RJ-21 Connector Footprint RJ-21 Connector Pin-Out List TIP: on Pins 1 – 24 RING: on Pins 26 - 49 Wire...

Mechanical Installation & Cabling MultiVOIP FXS User Guide 50 7. Power-Up . Turn on power to the MultiVOIP by placing the ON/OFF switch on the back panel to the ON position. Wait for the Boot LED on the MultiVOIP to go off before proceeding. This may take a few minutes. With the connections made...

MultiVOIP & Auxiliary Software MultiVOIP FX User Guide 52 Introduction The software (firmware) that runs the MVPFXS-8/16/24 unit resides within the unit and is contacted through a web browser. As such, there is no MultiVOIP configuration software to install. However, the PC operating the web bro...

Technical Configuration MultiVOIP FXS User Guide 54 Configuring the MultiVOIP There are two ways in which the MultiVOIP must be configured before operation: technical configuration and phonebook configuration. Technical Configuration . First, the MultiVOIP must be configured to operate with technica...

MultiVOIP FXS User Guide Technical Configuration 55 Configuration by Web GUI This manual primarily describes configuration of the MultiVOIP with the web GUI. Pre-Requisites To complete the configuration of the MultiVOIP unit, you must know several things about the overall system. Before configuring ...

Technical Configuration MultiVOIP FXS User Guide 56 Telephony Interface Parameters The following parameters must be known about the PBX or telco central office equipment to which the analog MultiVOIP will connect: Phone Parameters Ask phone company or telecom manager. Telephony Interface Parameters:...

MultiVOIP FXS User Guide Technical Configuration 57 Procedure for Configuration by Web GUI (Summary) After the MultiVOIP configuration software has been installed in the ‘Command’ PC (which is connected to the MultiVOIP unit), several steps must be taken to configure the MultiVOIP to function in its...

Technical Configuration MultiVOIP FXS User Guide 58 Operation of MultiVOIP through web GUI requires up-to-date version of Java. If Java has not yet been installed, follow these instructions: A. Install up-to-date Java program from MultiVOIP product CD (on first use only). B. Open web browser. C. Bro...

MultiVOIP FXS User Guide Technical Configuration 59 5. Set IP Parameters. Click on IP Parameters in the sidebar list. In each field, enter the values that fit your particular network.

Technical Configuration MultiVOIP FXS User Guide 60 The IP Parameters fields are described in the tables and text passages below. Note that both DiffServ parameters (Call Control PHB and VoIP Media PHB) must be set to zero if you enable Packet Prioritization (802.1p). Nonzero DiffServ values negate ...

MultiVOIP FXS User Guide Technical Configuration 61 The IP Datagram with Header, Its Type-of-Service field, & DiffServ bits => 0 4 8 16 19 24 31 VERS HLEN TYPE OF SERVICE TOTAL LENGTH IDENTIFICATION FLAGS FRAGMENT OFFSET TIME TO LIVE PROTOCOL HEADER CHECKSUM SOURCE IP ADDRESS DESTINATION IP A...

Technical Configuration MultiVOIP FXS User Guide 62 8. Set Voice/FAX Parameters. Click on Voice/FAX in the sidebar list. In each field, enter the values that fit your particular network.

MultiVOIP FXS User Guide Technical Configuration 63 Note that Voice/FAX parameters are applied on a channel-by-channel basis. However, once you have established a set of Voice/FAX parameters for a particular channel, you can apply this entire set of Voice/FAX parameters to other channels by using th...

Technical Configuration MultiVOIP FXS User Guide 64 Voice/Fax Parameter Definitions (cont’d) Coder Parameters Coder Manual or Auto- matic Determines whether selection of coder is manual or automatic. When Automatic is selected, the local and remote voice channels will negotiate the voice coder to be...

Technical Configuration MultiVOIP FXS User Guide 66 Voice/Fax Parameter Definitions (cont’d) ) Field Name Values Description Auto Disconnect Automatic Disconnect- ion -- The Automatic Disconnection group provides four options which can be used singly or in any combination. Jitter Value 1-65535 milli...

MultiVOIP FXS User Guide Technical Configuration 67 7. Set Telephony Interface Parameters. Click on Interface in the sidebar list. In each field, enter the values that fit your particular network. The kinds of parameters for which values must be chosen depend on which type of telephony supervisory s...

Technical Configuration MultiVOIP FXS User Guide 68 Note that Interface parameters are applied on a channel-by-channel basis. However, once you have established a set of Interface parameters for a particular channel, you can apply this entire set of Interface parameters to other channels by using th...

MultiVOIP FXS User Guide Technical Configuration 69 FXS Loop Start Parameters. The parameters applicable to FXS Loop Start are shown in the figure below and described in the table that follows. FXS Loop Start Interface: Parameter Definitions Field Name Values Description Select Channel 1-8 (MVPFXS-8...

Technical Configuration MultiVOIP FXS User Guide 70 FXS Loop Start Interface: Parameter Definitions (cont’d) Field Name Values Description Caller ID fields Type Bellcore The MultiVOIP currently supports only one implementation of Caller ID. That implementation is Bellcore type 1 with Caller ID place...

MultiVOIP FXS User Guide Technical Configuration 71 The Caller ID feature has dependencies on both the telco central office and the MultiVOIP phone book. See the diagram series below. IP Network xxxyyyzzzz J.Q. Public xxxyyyzzzzJ.Q. Public Central Office with standard telephony Caller ID service Ter...

MultiVOIP FXS User Guide Technical Configuration 73 The table below describes all fields in the Call Signaling screen. Call Signaling Parameter Definitions Field Name Values Description SIP Parameters Signaling Port numeric Port number on which the MultiVOIP UserAgent software module will be waiting...

Technical Configuration MultiVOIP FXS User Guide 74 9. Set Regional Parameters (Phone Signaling Tones & Cadences) . Click on Regional in the sidebar list. The Regional Parameters screen will appear. For the country selected, the standard set of frequency pairs will be listed for dial tone, busy ...

MultiVOIP FXS User Guide Technical Configuration 75 The Regional Parameters fields are described in the table below. “Regional Parameter” Definitions Field Name Values Description Country/ Region Australia, Central America, Chile, Europe, France, Japan, UK, USA, Custom Name of a country or region th...

MultiVOIP FXS User Guide Technical Configuration 77 The Logs/Traces screen will appear. If you enable console messages, you can customize the types of messages to be included/excluded in log reports by clicking on the “Filters” button and using the Console Messages Filter Settings screen (see subseq...

Technical Configuration MultiVOIP FXS User Guide 80 System Information Parameter Definitions (cont’d) Field Name Values Description Configur- ation Version nn.nn.nn.nn alpha-numeric Indicates version of MultiVOIP Configuration software (which includes screens for IP Parameters, SMTP Parameters, Regi...

MultiVOIP FXS User Guide Technical Configuration 81 12. About Packetization Time. You can use the Packetization Time screen to specify definite packetization rates for coders selected in the Voice/FAX Parameters screen (in the “Coder” group of fields). The Packetization Time screen is accessible in ...

Technical Configuration MultiVOIP FXS User Guide 82 Packetization rates can be set separately for each channel. The table below presents the ranges and increments for packetization rates. Packetization Ranges and Increments Coder Types Range (in ms); {default value} Increments (in ms) G711 A-law 5-3...

MultiVOIP FXS User Guide Technical Configuration 83 13. Saving the MultiVOIP Configuration . When values have been set for all of the MultiVOIP’s various operating parameters, click on Save & Apply in the sidebar. NOTE : It is possible to return all parameters to their factory default values by ...

Phone Book Configuration MultiVOIP FXS User Guide 85 Configuring MultiVOIP Phonebooks When a VoIP serves a PBX system, it’s important that the operation of the VoIP be transparent to the telephone end user. That is, the VoIP should not entail the dialing of extra digits to reach users elsewhere on t...

Phone Book Configuration MultiVOIP FXS User Guide 86 Phonebook configuration screens are accessed using the sidebar menu. 1. Select Outbound Phone Book / List Entries . Fields in the “Details” section describe various SIP parameters. Click Add .

MultiVOIP FXS User Guide Phone Book Configuration 87 2. The Outbound Phone Book Add Entry screen appears. Enter Outbound PhoneBook data for your MultiVOIP unit.

Phone Book Configuration MultiVOIP FXS User Guide 88 The fields of the Outbound Phone Book Add Entry screen are described in the table below. Outbound Phone Book Add Entry screen: Field Definitions Field Name Values Description Accept Any Number Y/N When checked, “Any Number” appears as the value in...

MultiVOIP FXS User Guide Phone Book Configuration 89 Outbound Phone Book Add Entry screen: Field Definitions (cont’d) Field Name Values Description SIP Fields Use Proxy Y/N Select if proxy server is used. Transport Protocol TCP or UDP Voip administrator must choose between UDP and TCP transmission p...

MultiVOIP FXS User Guide Phone Book Configuration 91 Enter Inbound PhoneBook data for your MultiVOIP. The fields of the Inbound Phone Book Add Entry screen are described in the table below. Inbound Phone Book Add Entry screen: Field Definitions Field Name Values Description Accept Any Number Values ...

Phone Book Configuration MultiVOIP FXS User Guide 92 5. When your Outbound and Inbound PhoneBook entries are completed, click on Save and Apply in the sidebar menu to save your configuration. You can change your configuration at any time as needed for your system. There are two “Edit Entry” screens ...

MultiVOIP FXS User Guide Phone Book Configuration 93 Phonebook Examples The following example demonstrates how Outbound and Inbound PhoneBook entries work in a situation of multiple area codes (as in the Minneapolis metro area). This example also illustrates that MVPFXS voips allow remote callers ac...

Phone Book Configuration MultiVOIP FXS User Guide 94 An outline of the equipment setup in both offices is shown below. IP Network VoIP 200.2.10.3 717-5170 PBX -5171 -5172 -5173 -5174 Company HQ. Minneapolis North Sub. area 763 Local-Call Area Codes: 612, 651, 952 325-7001 R o u t e r VoIP 200.2.9.7 ...

MultiVOIP FXS User Guide Phone Book Configuration 97 Similarly, the Inbound PhoneBook for the Baltimore VOIP (shown first below) generally matches the Outbound PhoneBook of the Minneapolis VOIP (shown second below). Each entry corresponds to a phone station of the Baltimore voip. This phonebook arra...

Phone Book Configuration MultiVOIP FXS User Guide 98 Configuring Mixed Digital/Analog VOIP Systems Analog MultiVOIP units, like the MVPFXS-8/16/24, MVPFX2-2/4/8, and the MVP- 210/410/810/410SS/810SS units are compatible with digital MultiVOIP units like the MVP2410. In many cases, digital and analog...

Phone Book Configuration MultiVOIP FXS User Guide 100 Outbound Phone Book for MVP2410 Digital VOIP (Site D) Destin. Pattern Remove Prefix Add Prefix IP Address Comment 201 200.2.9.7 To originate calls to Site A (Bismarck). 1507 1507 101# Note 3. 200.2.9.8 To originate calls to Rochester local PSTN u...

MultiVOIP FXS User Guide Phone Book Configuration 101 Outbound Phone Book for MVP410 Analog VOIP (Site F) Destin. Pattern Remove Prefix Add Prefix IP Address Comment 201 200.2.9.7 To originate calls to Site A (Bismarck). 1507 1507 101# Note 3. 200.2.9.8 To originate calls to any PSTN phone in Roches...

MultiVOIP FXS User Guide Phone Book Configuration 103 Call Completion Summaries Site A calling Site C, Method 1 1. Dial 101. 2. Hear dial tone from Site B. 3. Dial 7175792. 4. Await completion. Talk. Site A calling Site C, Method 2 1. Dial 101#7175792 2. Await completion. Talk. Note: Series I analog...

Phone Book Configuration MultiVOIP FXS User Guide 104 Site D calling Site F A voip call from Pierre PBX to extension 7424 on the key telephone system in Lincoln, Nebraska. A. The required entry in the Pierre Outbound Phonebook to facilitate origination of the call, would be 1402263742. The call woul...

MultiVOIP FXS User Guide Phone Book Configuration 105 Site F calling Site D A voip call from a Lincoln key extension to extension 3117 on the PBX in Pierre, South Dakota. A. The required entry in the Lincoln Outbound Phonebook to facilitate origination of the call, would be “31”. The string “1615492...

MultiVOIP FXS User Guide Operation & Maintenance 107 Operation and Maintenance Summary There are several groups of software screens that facilitate basic operation and maintenance of the MultiVOIP. The following commands and functions are accessible on the sidebar menu and they allow you to: (a)...

Operation and Maintenance MultiVOIP FXS User Guide 108 System Information screen This screen presents vital system information at a glance. Its primary use is in troubleshooting. This screen is accessibleby clicking System Information in the sidebar menu.

MultiVOIP FXS User Guide Operation & Maintenance 111 Statistics Screens Ongoing operation of the MultiVOIP, whether it is in a MultiVOIP/PBX setting or MultiVOIP/telco-office setting, can be monitored for performance using the Statistics functions of the MultiVOIP software. About Call Progress A...

MultiVOIP FXS User Guide Operation & Maintenance 113 Call Progress Details: Field Definitions (cont’d) From – To Details Description From field alphanumeric string Description of calling party. Gateway Name (from) alphanumeric string Identifier for the VOIP gateway that handled the origination o...

Operation and Maintenance MultiVOIP FXS User Guide 114 About IP Statistics To access the IP Statistics screen, click on “IP Statistics” in the sidebar menu. IP Statistics Screen

MultiVOIP FXS User Guide Operation & Maintenance 117 General Operation Functions Several basic software functions are accessible from the MultiVoip sidebar menu, as shown below. Clicking on the option will bring up the corresponding screen. (Note that online Help has not yet been implemented.) C...

Operation and Maintenance MultiVOIP FXS User Guide 118 About Passwords & Login/Logout from Specific Computers The first time you access the MultiVOIP web GUI from a particular computer, you must enter the Username and Password. If you close the browser without logging out (by clicking on Logout ...

MultiVOIP FXS User Guide Operation & Maintenance 119 Logout To log out, click on Logout in the sidebar menu and then click Yes to confirm your intention to log out of the MultiVOIP program. After you log out, you must enter your username and password again in order to access the MultiVOIP web GU...

Operation and Maintenance MultiVOIP FXS User Guide 120 Reboot Voip The Reboot Voip command allows you to reboot the MultiVOIP unit on demand. In the general course of operation, this command will not be needed. The command is included, however, to provide a remedy for situations when, by unexpected ...

MultiVOIP FXS User Guide Operation & Maintenance 121 Upgrading MultiVOIP Firmware Introduction From time to time, a new version of the MVPFXS firmware may be issued. When a new firmware version is issued, you can overwrite the MultiVOIP with the new code either by using a TFTP server or by using...

Operation and Maintenance MultiVOIP FXS User Guide 122 Obtaining Updated Firmware Generally, updated firmware must be downloaded from the MultiTech web/FTP site to the user’s PC before it can be downloaded from that PC to the MultiVOIP. Note that the structure of the MultiTech web/FTP site may chang...

MultiVOIP FXS User Guide Operation & Maintenance 123 Once the updated firmware has been located, it can be downloaded from the web/ftp site using normal PC/Windows procedures. While the next 3 screens below pertain to the MVP3010, similar screens will appear for any MultiVOIP model described in ...

MultiVOIP FXS User Guide Operation & Maintenance 125 To transfer files using the FTP server functionality in the MultiVOIP, follow these directions. 1. Establish Network Connection and IP Addresses . Both the controller PC and the MultiVOIP unit(s) must be connected to the same IP network. An IP...

Operation and Maintenance MultiVOIP FXS User Guide 126 3. Install FTP Client Program or Use Substitute . You should install an FTP client program on the controller PC. FTP file transfers can be done using a web browser (e.g., Mozilla or Internet Explorer) in conjunction with a local Windows browser ...

MultiVOIP FXS User Guide Operation & Maintenance 127 5. Identify Files to be Updated . Determine which files you want to update. Three types of files can be updated using the FTP feature. File Type File Names Description firmware “bin” file mvpapp This is the MultiVOIP firmware file. Only one fi...

MultiVOIP FXS User Guide Operation & Maintenance 131 Some FTP client programs are more graphically oriented (see previous screen), while others (like the “WS- FTP” client) are more text oriented. 9. Before attempting to update any other files, wait at least 3 minutes (which allows time for the M...

Operation and Maintenance MultiVOIP FXS User Guide 132 11. After updating the MultiVOIP’s file system image file (mvpfs-img), you must clear the Java cache of files that pertain to the old/outdated version of the image file. A. To clear the Java cache in Windows, go to Start | Settings | Control Pan...

MultiVOIP FXS User Guide Operation & Maintenance 133 C. When the Delete Temporary Files screen appears, click OK . Then click OK again at the main Java screen. D. Using a new browser window, go to the IP address of the MultiVOIP. All of the new features of the updated file system image file will...

Operation and Maintenance MultiVOIP FXS User Guide 134 Upgrading MultiVOIP Firmware via TFTP using HyperTerminal 1. Before beginning this procedure, you must have a TFTP server program running on a computer that has access to the network on which the MultiVOIP is running and the upgrade software fil...

MultiVOIP FXS User Guide Operation & Maintenance 137 9. To view voip parameters, type printenv at the mvp-boot> prompt. Then press Enter . 10. A list of voip parameters that can be altered in the ARMBoot environment will appear.

MultiVOIP FXS User Guide Operation & Maintenance 139 12. To confirm that the TFTP server IP address was indeed changed to the value you want, type printenv at the mvp-boot> prompt and then press Enter . 13. If necessary, you can also change the IP address of the voip (which is the ipaddress f...

Operation and Maintenance MultiVOIP FXS User Guide 140 14. . Type saveenv and press Enter. 15. At the mvp-boot> prompt, type update and then press Enter. A menu will appear that lists, by number, the various firmware entities (“partitions”) that could be updated with this command. When you choose...

MultiVOIP FXS User Guide Operation & Maintenance 141 16. At the mvp-boot> prompt, type 4 to update the application. NOTE: The file system (the appropriate file name is “mvpfs-img” with no file extension) can also be updated at this menu by typing 3 . The MSP firmware can be updated at this me...

Operation and Maintenance MultiVOIP FXS User Guide 142 18. The transfer process will take a few minutes. When complete, the response “Write done !!!” will appear. After the “Write done!!!” message appears, you can then update other firmware partitions (like the file system and the MSP firmware) usin...

MultiVOIP FXS User Guide Operation & Maintenance 143 B. In the General tab of the Java program, click “Delete Files.” C. When the Delete Temporary Files screen appears, click OK . Then click OK again at the main Java screen. D. Using a new browser window, go to the IP address of the MultiVOIP. A...

Operation and Maintenance MultiVOIP FXS User Guide 144 SysLog Server Functions MultiTech has built SysLog server functionality into the software of the MultiVOIP units. SysLog is a de facto standard for logging events in network communication systems. The SysLog Server resides in the MultiVOIP unit ...

MultiVOIP FXS User Guide Operation & Maintenance 145 Configuring the SysLog Client Program . Configure the SysLog client program for your own needs. In various SysLog client programs, you can define where log messages will be saved/archived, opt for interaction with an SNMP system (not applicabl...

MultiVOIP FXS User Guide Warranty, Service, & Tech Support 147 Limited Warranty Multi-Tech Systems, Inc. (“MTS”) warrants that its products will be free from defects in material or workmanship for a period of two years from the date of purchase, or if proof of purchase is not provided, two years...

Warranty, Service, & Tech Support MultiVOIP FXS User Guide 148 Technical Support Multi-Tech Systems has an excellent staff of technical support personnel available to help you get the most out of your Multi-Tech product. If you have any questions about the operation of this unit, or experience d...

Regulatory Information MultiVOIP FXS User Guide 150 EMC, Safety, and R&TTE Directive Compliance The CE mark is affixed to this product to confirm compliance with the following European Community Directives: Council Directive 89/336/EEC of 3 May 1989 on the approximation of the laws of Member Sta...

MultiVOIP FXS User Guide Regulatory Information 151 2. As indicated below, the suitable jack (Universal Service Order Code connecting arrangement) for this equipment is shown. If applicable, the facility interface codes (FIC) and service order codes (SOC) are shown. 3. An FCC compliant telephone cor...

Regulatory Information MultiVOIP FXS User Guide 152 WEEE Statement (Waste Electrical and Electronic Equipment) July, 2005 The WEEE directive places an obligation on EU-based manufacturers, distributors, retailers and importers to take-back electronics products at the end of their useful life. A sist...

Cable Pinouts MultiVOIP FXS User Guide 154 Appendix A: Cable Pinouts Command Cable RJ-45 Connector End-to-End Pin Info 1 2 3 4 5 6 7 8 PIN NO. 4 7 8 3 2 6 1 5 1 2 3 4 5 6 7 8 To DTEDevice (e.g., PC) CLEAR TO SEND TRANSMIT DATA RECEIVE DATA SIGNAL GROUND PIN NO. To Command Port Connector DB9F RJ-45 R...

MultiVOIP FXS User Guide Cable Pinouts 155 RJ-21 Connector The footprint of the RJ-21 connector is shown in the figure below and its pin-out list is presented in the table that follows. RJ-21 Connector Footprint RJ-21 Connector Pin-Out List TIP: on Pins 1 – 24 RING: on Pins 26 - 49 Wire Pairs for Ea...

MultiVOIP FXS User Guide TCP/UDP Port Assignments 157 Well Known Port Numbers The following description of port number assignments for Internet Protocol (IP) communication is taken from the Internet Assigned Numbers Authority (IANA) web site (www.iana.org). “The Well Known Ports are assigned by the ...

TCP/UDP Port Assignments MultiVOIP FX User Guide 158 INDEX 1, 2, 3 LEDs, etc. ............................................................10 abbreviated dialing, inter-office......................................85 Accept Any Number (inbound) ......................................91 Accept Any Numbe...

TCP/UDP Port Assignments MultiVOIP FX User Guide 162 Output Gain field ............................................................ 63 packet priority and DiffServ ...........................................61 packetization (RTP), ranges & increments .....................82 packetization rates c...