Page 2 - User Guide; Analog MultiVOIP Units; Record of Revisions; Update tech support contact list & revise warranty.; Trademark; Country; Warranty; Please visit
Multi-Tech Systems, Inc. 2 User Guide S000383D Analog MultiVOIP Units (Models MVP210, MVP410, MVP810) (Models MVP210-SS, MVP410-SS, MVP810-SS) (Models MVP210-FX, MVP410-FX, MVP810-FX) Upgrade Unit (Model MVP428) This publication may not be reproduced, in whole or in part, without prior expressed wri...
Page 3 - CONTENTS
Multi-Tech Systems, Inc. 3 CONTENTS Chapter 1 – Description and Specifications ...................................................................................................... 6 Introduction ..........................................................................................................
Page 6 - Introduction; Feature Comparison Matrix; MultiVOIP; SPP
Multi-Tech Systems, Inc. 6 Chapter 1 – Description and Specifications Introduction The MultiVOIP gateways, MVP210, MVP410, and MVP810 provide toll-free voice and fax communications over the Internet or an Intranet. By integrating voice and fax into your existing data network, you can realize substan...
Page 7 - Chapter 2: Quick Start; Interface; Active LEDs; Indicates presence of power; Computer Requirements; must be IBM-compatible PC with MS Windows operating system
Chapter 2: Quick Start Multi-Tech Systems, Inc. 7 Interface While the web interface appears differs slightly, its content and organization are essentially the same as that of the Windows interface (except for logging). These will be addressed in the following chapters. Front Panel LEDs Active LEDs O...
Page 8 - Specifications; years
Chapter 2: Quick Start Multi-Tech Systems, Inc. 8 Specifications MVP210 models MVP410 models MVP810 or MVP410 + 428 Operating Voltage/Current External transformer: 3A @5V 100-240 VAC 1.2 - 0.6 A 100-240 VAC 1.2 - 0.6 A Mains Frequencies 50/60 Hz 50/60 Hz 50/60 Hz Power Consumption 19 watts 29 watts ...
Page 9 - Lithium Battery Caution; Unpacking Your MultiVOIP; MVP210 models content list:
Multi-Tech Systems, Inc. 9 Chapter 2 – Installing and Cabling the MultiVOIP Introduction The MVP210 MultiVOIP models are tabletop units that can be handled easily by one person. However, the MVP410 and MVP810 MultiVOIPs are somewhat heavier units. When these units are to be installed into a rack, tw...
Page 10 - Chapter 2: Installing and Cabling the MultiVOIP; Rack Mounting Instructions for MVP410 & MVP810; Safety Recommendations for Rack Installations
Chapter 2: Installing and Cabling the MultiVOIP Multi-Tech Systems, Inc. 10 Rack Mounting Instructions for MVP410 & MVP810 The MultiVOIPs can be mounted in an industry-standard EIA 19-inch rack enclosure. Safety Recommendations for Rack Installations Ensure proper installation of the unit in a c...
Page 11 - Cabling Procedure for MVP210; The –SS and –FX models do not have the; For an E&M connection; E&M Example: trunk line from telephone switch; For a DID connection; DID Example: DID fax system or DID voice phone lines; NOTE; Software Installation
Chapter 2: Installing and Cabling the MultiVOIP Multi-Tech Systems, Inc. 11 Cabling Procedure for MVP210 Cabling involves connecting the MultiVOIP to your LAN and telephone equipment. 1. Connect the power cord supplied with your MultiVOIP to the power connector on the back of the MultiVOIP and to a ...
Page 12 - For DID channels only; DID is not supported on the –SS or –FX models.; Ch 2 Jumper; Ch 1 Jumper; Figure 2-4: MVP210 Channel Jumper Settings
Chapter 2: Installing and Cabling the MultiVOIP Multi-Tech Systems, Inc. 12 For DID channels only For any channel on which you are using the DID interface type, you must change the jumper on the MultiVOIP circuit card. DID is not supported on the –SS or –FX models. 1. Disconnect power. Unplug the AC...
Page 13 - ETHERNET 10BASET; FXO Examples: PBX extension, POTS line from central office; DID Examples: DID fax system or DID voice phone lines
Chapter 2: Installing and Cabling the MultiVOIP Multi-Tech Systems, Inc. 13 Cabling Procedure for MVP-410/810 Cabling involves connecting the MultiVOIP to your LAN and telephone equipment. 1. Connect the power cord supplied with your MultiVOIP to a live AC outlet and to the power connector on the ba...
Page 14 - not available on the –SS or –FX series; Rear Panel; Boot
Chapter 2: Installing and Cabling the MultiVOIP Multi-Tech Systems, Inc. 14 5. If you intend to configure the MultiVOIP remotely using the MultiVOIP Windows interface, connect an RJ-11 phone cable between the Command Modem connector ( not available on the –SS or –FX series ) and a receptacle served ...
Page 16 - Chapter 3 – Software Installation; Configuring software for your MultiVOIP entails three tasks:; Loading MultiVOIP Software onto the PC; for the Multi-Tech CD installation window to display.; Install Software; installation wizard will start.
Multi-Tech Systems, Inc. 16 Chapter 3 – Software Installation Introduction Configuring software for your MultiVOIP entails three tasks: Loading the software onto the PC (this is “Software Installation” and is discussed in this chapter). Setting values for telephony and IP parameters that will fit yo...
Page 18 - Chapter 3: Software Installation; Connection | Settings; to access the; COM Port Setup; screen or use keyboard shortcut; Note; Click; Finish; Software installation is now complete.
Chapter 3: Software Installation Multi-Tech Systems, Inc. 18 7. On the next screen you can select the COM port that the command PC will use when communicating with the MultiVOIP unit. After software installation, the COM port can be re-set in the MultiVOIP Software (from the sidebar menu, select Con...
Page 19 - Setup Overview; action; This setup process is followed by the
Chapter 3: Software Installation Multi-Tech Systems, Inc. 19 Setup Overview With the software now installed, you are ready to get your MultiVOIP set up and working. There are a few necessary settings that need to be entered in the configuration software to achieve this and they are noted in the acti...
Page 23 - The –SS
Chapter 3: Software Installation Multi-Tech Systems, Inc. 23 Interface The Interface Parameters are the telephony settings that are to be applied to the individual MultiVOIP channels. Configure each channel for the type of interface you are using. Channel 1 is selected by default. Note: Feature opti...
Page 25 - Call Signaling; the –SS models only support SIP and the –FX
Chapter 3: Software Installation Multi-Tech Systems, Inc. 25 Call Signaling There are three choices for Call Signaling: H.323, SIP and SPP, the –SS models only support SIP and the –FX models support SIP and SPP, but not H.323 . It is best to select one of these as the protocol to be used, rather tha...
Page 27 - Regional; button
Chapter 3: Software Installation Multi-Tech Systems, Inc. 27 Regional Select the country or region that the MultiVOIP unit will operate in, or use the custom option if the available settings are not adequate. Figure 3-11: Regional Parameters Actions: • Select the choice that matches the location of ...
Page 28 - Phone Book
Chapter 3: Software Installation Multi-Tech Systems, Inc. 28 Phone Book Without a populated phone book, the VOIP unit is unable to translate call traffic. You will need the information for both a local and any remote sites that are to be used. Detailed descriptions and examples are available in chap...
Page 29 - Advanced Button
Chapter 3: Software Installation Multi-Tech Systems, Inc. 29 Actions: • Select Outbound Phone Book o Select Add Entry o Accept Any Number may be selected to allow unmatched destinations an alternative o Enter the number necessary to get out from the PBX system followed by the calling code of the des...
Page 30 - Chapter 4 – Configuring Your MultiVOIP
Multi-Tech Systems, Inc. 30 Chapter 4 – Configuring Your MultiVOIP Introduction There are two methods of using your MultiVOIP; one is through a web interface, and the other is through the Windows software interface. There are eight necessary parameters that must be set for the MultiVOIP unit to oper...
Page 31 - Set up the Web Browser interface (Optional); Configuration Information Checklist; Type of Configuration Info
Chapter 4: Configuring your VOIP Multi-Tech Systems, Inc. 31 How to Navigate Through the Software The MultiVOIP software is launched from the Start button and is found in the All Programs area under the title of MultiVOIP x.xx (where x represents version number). The top option is “Configuration” – ...
Page 32 - Ethernet/IP Parameters
Chapter 4: Configuring your VOIP Multi-Tech Systems, Inc. 32 Ethernet/IP This section covers the Ethernet settings needed for the MultiVOIP unit. In each field, enter the values that fit the network to which the MultiVOIP will be connected to. For many of the settings, the default values will work b...
Page 33 - Chapter 4: Configuring your VOIP; Ethernet/IP Parameter Definitions; LOWEST PRIORITY
Chapter 4: Configuring your VOIP Multi-Tech Systems, Inc. 33 Ethernet/IP Parameter Definitions Field Name Values Description Ethernet Parameters Packet Prioritization (802.1p) Y/N Select to activate prioritization under 802.1p protocol (described below). Frame Type Type II, SNAP Must be set to match...
Page 34 - Field Name; Enable DNS
Chapter 4: Configuring your VOIP Multi-Tech Systems, Inc. 34 Ethernet/IP Parameter Definitions (continued) Field Name Values Description Diff Serv Parameter fields Diff Serv PHB (Per Hop Behavior) values pertain to a differential prioritizing system for IP packets as handled by Diff Serv-compatible ...
Page 35 - Copy Channel; button and its dialog box. To copy a set of; Copy; The –SS models do not have Configurable
Chapter 4: Configuring your VOIP Multi-Tech Systems, Inc. 35 Voice/Fax Setting the Voice/FAX Parameters. The Voice/Fax section needs to be set for each channel to be used. However, once you have established a set of Voice/FAX parameters for a particular channel, you can apply this entire set of Voic...
Page 36 - Voice/Fax Parameter Definitions
Chapter 4: Configuring your VOIP Multi-Tech Systems, Inc. 36 Voice/Fax Parameter Definitions Field Name Values Description Default -- When this button is clicked, all Voice/FAX parameters are set to their default values. Select Channel 1-2 (210) 1-4 (410) 1-8 (810) Channel to be configured is select...
Page 37 - SS models only
Chapter 4: Configuring your VOIP Multi-Tech Systems, Inc. 37 Voice/Fax Parameter Definitions (continued) Coder Parameters Coder Manual or Automatic Determines whether selection of coder is manual or automatic. When Automatic is selected, the local and remote voice channels will negotiate the voice c...
Page 38 - Used for AutoCall only
Chapter 4: Configuring your VOIP Multi-Tech Systems, Inc. 38 Voice/Fax Parameter Definitions (continued) Field Name Values Description AutoCall/Offhook Alert Parameters Auto Call / Offhook Alert AutoCall, Offhook Alert The AutoCall option enables the local MultiVOIP to call a remote MultiVOIP withou...
Page 39 - Configurable Payload Type; Not available on the –SS series
Chapter 4: Configuring your VOIP Multi-Tech Systems, Inc. 39 Voice/Fax Parameter Definitions (continued) Field Name Values Description Dynamic Jitter Dynamic Jitter Buffer Dynamic Jitter defines a minimum and a maximum jitter value for voice communications. When receiving voice packets from a remote...
Page 40 - Note that the SS and FX models only; The –SS series of MultiVOIPs do not
Chapter 4: Configuring your VOIP Multi-Tech Systems, Inc. 40 Interface The Telephony Interface parameters are set individually for each channel and include the line types as well as some specific situational settings for those that need them. The kinds of parameters for which values must be chosen d...
Page 41 - FXS Loop Start Parameters; FXS Loop Start Interface: Parameter Definitions; Enables FXS Loop Start interface type.; FXS Options fields; Current Loss
Chapter 4: Configuring your VOIP Multi-Tech Systems, Inc. 41 FXS Loop Start Parameters The parameters applicable to FXS Loop Start are shown in the figure below and described in the table that follows. Figure 4-4: FXS Loop Start parameters FXS Loop Start Interface: Parameter Definitions Field Name V...
Page 42 - Not applicable to FXS interface; Caller ID fields; This is not implemented in the –SS series VOIPs.
Chapter 4: Configuring your VOIP Multi-Tech Systems, Inc. 42 FXS Loop Start Interface: Parameter Definitions (continued) Field Name Values Description Flash Hook Options fields Generation -- Not applicable to FXS interface Detection Range for Min. and Max., 50 - 1500 milliseconds For a received flas...
Page 43 - Message Waiting; Domain Name/IP Address field on the Call Signaling screen.
Chapter 4: Configuring your VOIP Multi-Tech Systems, Inc. 43 Message Waiting Message Waiting Indication is a feature that displays an audible or visible indication that a message available. A type of message waiting is sounding a special dial tone (called stutter dial tone), lighting a light, or ind...
Page 44 - FXO Parameters
Chapter 4: Configuring your VOIP Multi-Tech Systems, Inc. 44 FXO Parameters The parameters applicable to the FXO telephony interface type are shown in the figure below and described in the table that follows. Figure 4-6: FXO parameters
Page 45 - FXO Interface: Parameter Definitions; Not applicable to FXO interface
Chapter 4: Configuring your VOIP Multi-Tech Systems, Inc. 45 FXO Interface: Parameter Definitions Field Name Values Description Interface Type FXO Enables FXO functionality Dialing Options Regeneration Pulse, DTMF Determines whether digits generated and sent out will be pulse tones or DTMF. Inter Di...
Page 46 - Supervision; button is active. Click on this button to access
Chapter 4: Configuring your VOIP Multi-Tech Systems, Inc. 46 FXO Supervision When the selected Interface type is FXO, the Supervision button is active. Click on this button to access call answering supervision parameters and call disconnection parameters that relate to the FXO interface type. Figure...
Page 47 - FXO Supervision Parameter Definitions
Chapter 4: Configuring your VOIP Multi-Tech Systems, Inc. 47 FXO Supervision Parameter Definitions Field Name Values Description Answer Supervision fields Current Reversal Y/N When this option is selected, the FXO interface sends notice to make connection upon detecting current reversal from the PBX...
Page 48 - FXO Supervision Parameter Definitions (continued); DTMF Tone Pairs
Chapter 4: Configuring your VOIP Multi-Tech Systems, Inc. 48 FXO Supervision Parameter Definitions (continued) Field Name Values Description Disconnect Supervision fields DTMF Tone Enables supervision of call disconnection using DTMF tones. DTMF Tone Pairs High Tones Low Tones 1 2 3 A 697Hz 4 5 6 B ...
Page 50 - E&M Interface Parameter Definitions; I – V; Signal; PBX extension; Flash Hook Options fields
Chapter 4: Configuring your VOIP Multi-Tech Systems, Inc. 50 E&M Interface Parameter Definitions Field Name Values Description Interface E&M Enables E&M functionality Type I – V Type of E&M interface being used – the individual types are detailed below. Default = Type II . Mode 2-wir...
Page 52 - DID Parameters; DID Interface Parameter Definitions; Not applicable to DID-DPO interface
Chapter 4: Configuring your VOIP Multi-Tech Systems, Inc. 52 DID Parameters The parameters applicable to the Direct Inward Dial (DID) telephony interface type are shown in the figure below and described in the table that follows. The DID interface allows one phone line to direct incoming calls to an...
Page 54 - H.323 Call Signaling Parameter Definitions; port; GateKeeper RAS Parameters; seconds
Chapter 4: Configuring your VOIP Multi-Tech Systems, Inc. 54 H.323 Call Signaling Parameter Definitions . Field Name Values Description Use Fast Start Y/N Enables the H.323 Fast Start procedure. May need to be enabled/disabled for compatibility with third-party VOIP gateways. Signaling Port port Def...
Page 55 - SIP
Chapter 4: Configuring your VOIP Multi-Tech Systems, Inc. 55 SIP Session Initiation Protocol is the second option available for application layer control of the MultiVOIP. The fields are detailed in the table below. Figure 4-14: SIP call signaling
Page 56 - SIP Call Signaling Parameter Definitions
Chapter 4: Configuring your VOIP Multi-Tech Systems, Inc. 56 SIP Call Signaling Parameter Definitions Field Name Values Description SIP Proxy Parameters Signaling Port port Port number on which the MultiVOIP UserAgent software module will be waiting for any incoming SIP requests. Default = 5060 Use ...
Page 57 - SIP Server Configuration Parameter Definitions; In “; Survivability; ” mode, the MVP-SS unit can function as a SIP server for other; Registrar Options; name
Chapter 4: Configuring your VOIP Multi-Tech Systems, Inc. 57 SIP Server Configuration The MultiVOIP 210/410/810-SS models have the additional capability of SIP survivability. The settings for SIP server mode are detailed below. Figure 4-15: SIP Server configuration SIP Server Configuration Parameter...
Page 58 - Predefined Endpoints; is a list. If you click on function buttons to; SIP Server Predefined Endpoints Parameter Definitions
Chapter 4: Configuring your VOIP Multi-Tech Systems, Inc. 58 SIP Server: Predefined Endpoint Parameters. In this screen you will specify the VOIP gateways that will depend on the MVP-SS unit either as their primary SIP server (if the MVP-SS is used in “Stand-Alone” mode, as set in the SIP Server | C...
Page 59 - The –SS models do not support
Chapter 4: Configuring your VOIP Multi-Tech Systems, Inc. 59 SPP Single Port Protocol was developed by Multi-Tech to allow for dynamic IP addressing when it is set to Registrar/Client mode. The other choice, Direct mode, has IP addresses assigned to the gateways. The table below describes all fields...
Page 60 - SPP Call Signaling Parameter Definitions
Chapter 4: Configuring your VOIP Multi-Tech Systems, Inc. 60 SPP Call Signaling Parameter Definitions Field Name Values Description Mode Direct, Client, or Registrar In direct mode , all VOIP gateways have static IP addresses assigned to them. In registrar/client mode , one VOIP gateway serves as re...
Page 61 - SNMP; SNMP Parameters; . If this is something you wish; SNMP Parameter Definitions; Address
Chapter 4: Configuring your VOIP Multi-Tech Systems, Inc. 61 SNMP If you intend to manage your MultiVOIP remotely using the MultiVoipManager software, you will need to set the Simple Network Management Protocol parameters. To make the MultiVOIP controllable by a remote PC running the MultiVoipManage...
Page 63 - “Regional Parameter” Definitions
Chapter 4: Configuring your VOIP Multi-Tech Systems, Inc. 63 “Regional Parameter” Definitions Field Name Values Description Country/Region USA, Japan, UK, Custom Name of a country or region that uses a certain set of tone pairs for dial tone, ring tone, busy tone , unobtainable tone (fast busy tone)...
Page 64 - “Regional Parameter” Definitions (continued); not applicable to; Setting Custom Tones and Cadences; button on the; Regional Parameters; “Custom” button is active only when “Custom” is selected in the; Custom Tone-Pair Settings Definitions
Chapter 4: Configuring your VOIP Multi-Tech Systems, Inc. 64 “Regional Parameter” Definitions (continued) Field Name Values Description Country Selection for Built-In Modem ( not applicable to MVP210) country name MultiVOIP units operating with the X.06 software release (and above) include a built-i...
Page 65 - SMTP; Email Address for VOIP (for email call log reporting); The; SMTP Parameters; screen is shown below:
Chapter 4: Configuring your VOIP Multi-Tech Systems, Inc. 65 SMTP Setting the SMTP Parameters (Log Reports by Email). The SMTP Parameters screen is applicable when the VOIP administrator has chosen to receive log reports by email (this is done by selecting the “SMTP” checkbox in the Others screen an...
Page 66 - “SMTP Parameters” Definitions; email address; Mail Criteria; whichever comes first
Chapter 4: Configuring your VOIP Multi-Tech Systems, Inc. 66 “SMTP Parameters” Definitions Field Name Values Description Enable SMTP Y/N In order to send log reports by email, this box must be checked. However, to enable SMTP functionality, you must also select “SMTP” in the Logs screen. Requires Au...
Page 67 - dialog box has a secondary dialog box, accessed by the; “Custom Fields” Definitions
Chapter 4: Configuring your VOIP Multi-Tech Systems, Inc. 67 The SMTP Parameters dialog box has a secondary dialog box, accessed by the Select Fields button, that allows you to customize email logging. The MultiVOIP software logs data about many aspects of the call traffic going through the MultiVOI...
Page 68 - RADIUS; Select Attributes
Chapter 4: Configuring your VOIP Multi-Tech Systems, Inc. 68 RADIUS In general, RADIUS is concerned with authentication, authorization, and accounting. The MultiVOIP supports the accounting and authentication functions. The accounting function is well suited for billing of VOIP telephony services. I...
Page 69 - RADIUS Screen Field Definitions; , that allows you to customize; “RADIUS Attributes” Definitions
Chapter 4: Configuring your VOIP Multi-Tech Systems, Inc. 69 The fields of the RADIUS screen are described in the table below. RADIUS Screen Field Definitions Field Name Values Description Enable Accounting Y/N When checked, the MultiVOIP will access the accounting functionality of the RADIUS server...
Page 70 - Console Messages Filter Settings; screen. If you use the logging; “Logs” Screen Definitions
Chapter 4: Configuring your VOIP Multi-Tech Systems, Inc. 70 Logs/Traces The Logs/Traces screen lets you choose how the VOIP administrator will receive log reports about the MultiVOIP’s performance and the phone call traffic that is passing through it. Log reports can be received in one of three way...
Page 71 - This is not; NAT Traversal; screen fields are presented in the table below.; NAT Traversal Definitions; IP address of the STUN server.
Chapter 4: Configuring your VOIP Multi-Tech Systems, Inc. 71 NAT Traversal Setting the NAT Traversal parameters. NAT (Network Address Translation) parameters are applicable only when the MultiVOIP is operating in SIP mode. STUN (Simple Traversal of UDP through NATs (Network Address Translation)) is ...
Page 72 - Supplementary Services; screen of the remote VOIP.
Chapter 4: Configuring your VOIP Multi-Tech Systems, Inc. 72 Supplementary Services Supplementary Services features derive from the H.450 standard, which brings to the VOIP telephony functionality once only available with PSTN or PBX telephony. Even though the H.450 standard refers only to H.323, Su...
Page 73 - Supplementary Services Parameter Definitions
Chapter 4: Configuring your VOIP Multi-Tech Systems, Inc. 73 Supplementary Services Parameter Definitions Field Name Values Description Select Channel 1-2 (210); 1-4 (410); 1-8 (810) The channel to be configured is selected here. Call Transfer Enable Y/N Select to enable the Call Transfer function i...
Page 74 - Supplementary Services Definitions (continued)
Chapter 4: Configuring your VOIP Multi-Tech Systems, Inc. 74 Supplementary Services Definitions (continued) Field Name Description Calling Party, Allowed Name Type (CNI) If the ‘home’ VOIP unit is originating the call and Calling Party is selected, then the identifier (from the Caller Id field) will...
Page 75 - Save Settings; Save Setup; in the sidebar, then; Settings; Connection; Do
Chapter 4: Configuring your VOIP Multi-Tech Systems, Inc. 75 Save Settings Save & Reboot Saving the MultiVOIP Configuration. When values have been set for all of the MultiVOIP’s various operating parameters, click on Save Setup in the sidebar, then Save & Reboot . Creating a User Default Con...
Page 76 - Troubleshooting Software Issues; Fixing a COM Port Problem; To change the COM port setting, use the; dialog box, by going to the
Chapter 4: Configuring your VOIP Multi-Tech Systems, Inc. 76 Troubleshooting Software Issues In the lower left corner of the screen, the connection status of the MultiVOIP will be displayed. The messages in the lower left corner will change as detection occurs. The message “MultiVOIP Found” confirms...
Page 77 - Chapter 5 – Phone Book Configuration; Identify Remote VOIP Site to Call; The –SS series of MultiVOIPs only support the
Multi-Tech Systems, Inc. 77 Chapter 5 – Phone Book Configuration Introduction When a VOIP serves a PBX system, it’s important that the operation of the VOIP be transparent to the telephone end user. That is, the VOIP should not entail the dialing of extra digits to reach users elsewhere on the netwo...
Page 78 - Chapter 5: Phonebook Configuration; Phonebook Starter Configuration; Outbound Phonebook; Follow the example that best fits your situation:
Chapter 5: Phonebook Configuration Multi-Tech Systems, Inc. 78 Phonebook Starter Configuration This section will walk you through the phone book setup with examples that will aid in entering the correct numbers needed to have the MultiVOIP working correctly. To do this part of the setup, you need ac...
Page 80 - Inbound Phonebook; to exit the inbound phonebook screen.
Chapter 5: Phonebook Configuration Multi-Tech Systems, Inc. 80 Inbound Phonebook 1. Open the MultiVOIP program. ( Start | MultiVOIP xxx | Configuration ) 2. Go to Phone Book | Inbound Phonebook | Add Entry . 3. In the “Remove Prefix” field, enter your local calling code (area code, country code, cit...
Page 81 - Phone Book Descriptions; Outbound Phone Book/List Entries
Chapter 5: Phonebook Configuration Multi-Tech Systems, Inc. 81 Phone Book Descriptions Outbound Phone Book/List Entries Fields in the “Details” section will differ depending on the protocol (H.323, SIP, or SPP) of the selected list entry to which the details pertain. Figure 5-1: Outbound Phone Book
Page 82 - The –SS will only allow SIP settings and the –FX; Add/Edit Outbound Phone Book; screen are described in the table below.
Chapter 5: Phonebook Configuration Multi-Tech Systems, Inc. 82 Add/Edit Outbound Phone Book Figure 5-2: Add/Edit screen Enter Outbound Phone Book data for your MultiVOIP unit. Note that the Advanced button gives access to the Alternate IP Routing feature, if needed. Alternate IP Routing can be imple...
Page 83 - Add/Edit Outbound Phone Book: Field Definitions; This
Chapter 5: Phonebook Configuration Multi-Tech Systems, Inc. 83 Add/Edit Outbound Phone Book: Field Definitions Field Name Values Description Accept Any Number Y/N When checked, “Any Number” appears as the value in the Destination Pattern field. The Any Number feature works differently depending on w...
Page 84 - hostserver
Chapter 5: Phonebook Configuration Multi-Tech Systems, Inc. 84 Add/Edit Outbound Phone Book: Field Definitions (continued) Field Name Values Description SIP Fields Use Proxy Y/N Select if proxy server is used. Transport Protocol TCP or UDP VOIP administrator must choose between UDP and TCP transmiss...
Page 86 - Inbound Phone Book/List Entries
Chapter 5: Phonebook Configuration Multi-Tech Systems, Inc. 86 Inbound Phone Book/List Entries The “Details” and “Registration Options” sections will display information based on the setup and protocols chosen. The “Subscription Options” area is used in conjunction with a Voice Mail Server. Figure 5...
Page 87 - Add/Edit Inbound Phone Book
Chapter 5: Phonebook Configuration Multi-Tech Systems, Inc. 87 Add/Edit Inbound Phone Book Figure 5-6: Add/Edit Inbound Phone Book
Page 88 - Add/Edit Inbound Phone Book: Field Definitions; Tech Prefix identifier
Chapter 5: Phonebook Configuration Multi-Tech Systems, Inc. 88 Enter Inbound Phone Book data for your MultiVOIP. The fields of the Add/Edit Inbound Phone Book screen are described in the table below. Add/Edit Inbound Phone Book: Field Definitions Field Name Values Description Accept Any Number Y/N W...
Page 89 - Phone Book Save and Reboot; in the sidebar menu to
Chapter 5: Phonebook Configuration Multi-Tech Systems, Inc. 89 Authorized User Name and Password for SIP To enable the Registration Options on the Add/Edit Inbound Phone Book, you have to activate Use SIP Proxy Option on the Call Signaling, SIP Parameters Screen. Then add the IP address for the Prim...
Page 90 - Phonebook Examples; North America; An outline of the equipment setup in both offices is shown below.
Chapter 5: Phonebook Configuration Multi-Tech Systems, Inc. 90 Phonebook Examples North America The following example demonstrates how Outbound and Inbound Phonebook entries work in a situation of multiple area codes. Consider a company with offices in Minneapolis and Baltimore. Notice first the are...
Page 92 - Figure 5-12: Outbound Minneapolis example
Chapter 5: Phonebook Configuration Multi-Tech Systems, Inc. 92 The simplest case is a call from Baltimore to a phone within the Minneapolis/St. Paul area code where the company’s VOIP and PBX are located, namely 763. In that case, that local VOIP removes 1763 and dials 9 to direct the call to its lo...
Page 93 - Europe; Free VOIP Calls; France; Calls at London local rates
Chapter 5: Phonebook Configuration Multi-Tech Systems, Inc. 93 Europe The most direct use of the VOIP system is making calls between the offices where the VOIPs are located. Consider, for example, the Wren Clothing Company. This company has VOIP-equipped offices in London, Paris, and Amsterdam, each...
Page 94 - France Country Code: 33; The Netherlands
Chapter 5: Phonebook Configuration Multi-Tech Systems, Inc. 94 This next example will have the following features: • Employees in all cities will be able to call each other over the VOIP system using 4-digit extensions. • Calls to Outer London and Inner London, greater Amsterdam, and greater Paris w...
Page 96 - not; in the Outbound Phonebook. Commas denote a
Chapter 5: Phonebook Configuration Multi-Tech Systems, Inc. 96 The screen below shows Outbound Phone Book entries for the VOIP located in the company’s London facility. Figure 5-18: London example outbound The Inbound Phone Book for the London VOIP is shown below. Figure 5-19: London example inbound...
Page 99 - Variations of Caller ID; with; Phone Book Configuration; without
Chapter 5: Phonebook Configuration Multi-Tech Systems, Inc. 99 Variations of Caller ID The Caller ID feature has dependencies on both the telco central office and the MultiVOIP phone book. See the diagram series below: IP Network xxxyyyzzzz J.Q. Public xxxyyyzzzzJ.Q. Public Central Office with stand...
Page 100 - Henry Brampton; Inbound Phone Book; Tim e: 1747; Tim e: 1747; OR; Nigel Thurston
Chapter 5: Phonebook Configuration Multi-Tech Systems, Inc. 100 IP Network xx xyy yz zz zJ. Q. Pu bl ic x xxy yy zz zzJ. Q. Pu bl ic Central Office with out standard telephony Caller ID service Te rm in atin g VoIP Gen e ratin g Vo IP SPP Protocol Call is received here. Call originates here at 5:47p...
Page 101 - Edwin Smith
Chapter 5: Phonebook Configuration Multi-Tech Systems, Inc. 101 IP Network xxxyyyzzzz J.Q. Public xxxyyyzzzzJ.Q. Public Central Office without standard telephony Caller ID service Terminating VoIP Generating VoIP H.323 Protocol Call is received here. Call originates here at 6:17pm, Nov 15. phone of:...
Page 102 - Chapter 6 – Using the Software
Multi-Tech Systems, Inc. 102 Chapter 6 – Using the Software Introduction This chapter will primarily cover the day to day operation and maintenance sections of the MultiVOIP software. How to update the firmware and software are also covered here should either be needed. This section will mainly focu...
Page 103 - Chapter 6: Using the Software; System Information screen; System Information Parameter Definitions; nn
Chapter 6: Using the Software Multi-Tech Systems, Inc. 103 System Information screen This screen presents system information at a glance. It is found under the Configuration section and its primary use is in troubleshooting. The information presented in figure 6-1 is for reference only and is not me...
Page 104 - Statistics Section; Call Progress
Chapter 6: Using the Software Multi-Tech Systems, Inc. 104 The frequency with which the System Information screen is updated is determined by a setting in the Logs/Traces screen (which is under the Configuration section). Figure 6-2: Logs/Traces screen Statistics Section Ongoing operation of the Mul...
Page 105 - Call Progress Details: Field Definitions
Chapter 6: Using the Software Multi-Tech Systems, Inc. 105 Call Progress Details: Field Definitions Field Name Values Description Channel 1-n Number of data channel or time slot on which the call is carried. This is the channel for which call-progress details are being viewed. Call Details Duration ...
Page 106 - identifier”; Logs
Chapter 6: Using the Software Multi-Tech Systems, Inc. 106 Call Progress Details: Field Definitions (continued) Field Name Values Description Supplementary Services Status Call on Hold alphanumeric Describes held call by its IP address source, location/gateway identifier, and hold duration. Location...
Page 107 - Logs Screen Details: Field Definitions
Chapter 6: Using the Software Multi-Tech Systems, Inc. 107 Logs Screen Details: Field Definitions Field Name Values Description Log # column 1 or higher All calls are assigned an event number in chronological order, with the most recent call having the highest event number. Start Date,Time column dd...
Page 108 - IP Statistics; UDP versus TCP
Chapter 6: Using the Software Multi-Tech Systems, Inc. 108 IP Statistics Figure 6-5: IP statistics screen UDP versus TCP . (User Datagram Protocol versus Transmission Control Protocol). UDP provides unguaranteed, connectionless transmission of data across an IP network. By contrast, TCP provides rel...
Page 109 - IP Statistics: Field Definitions
Chapter 6: Using the Software Multi-Tech Systems, Inc. 109 IP Statistics: Field Definitions Field Name Values Description IP Address n.n.n.n IP address of the MultiVOIP. For an IP address to be displayed here, the MultiVOIP must have DHCP enabled. Its IP address, in such a case, is assigned by the D...
Page 110 - Link Management; Link Management screen Field Definitions
Chapter 6: Using the Software Multi-Tech Systems, Inc. 110 Link Management The Link Management screen is essentially an automated utility for pinging endpoints on your VOIP network. This utility generates pings of variable sizes at variable intervals and records the response to the pings. Figure 6-6...
Page 111 - Registered Gateway Details; screen and in the
Chapter 6: Using the Software Multi-Tech Systems, Inc. 111 Registered Gateway Details The Registered Gateway Details screen presents a real-time display of the special operating parameters of the Single Port Protocol (SPP). These are configured in the Call Signaling screen and in the Add/Edit Outbou...
Page 112 - Servers
Chapter 6: Using the Software Multi-Tech Systems, Inc. 112 Servers H.323 GateKeepers The –SS and -FX series of MultiVOIPs do not support H.323. Figure 6-8: H.323 Gatekeepers H.323 Gatekeepers (Statistics, Servers): Field Definitions Field Name Values Description Column Headings IP Address n.n.n.n Th...
Page 113 - SIP Proxies
Chapter 6: Using the Software Multi-Tech Systems, Inc. 113 SIP Proxies Figure 6-9: SIP proxies SIP Proxies (Statistics, Servers): Field Definitions Field Name Values Description Column Headings IP Address n.n.n.n The IP address of the SIP proxy by which the MultiVOIP is governed. Port port TDMA time...
Page 114 - SPP Registrars; The –SS models do not support the SPP signaling protocol.
Chapter 6: Using the Software Multi-Tech Systems, Inc. 114 SPP Registrars The –SS models do not support the SPP signaling protocol. Figure 6-10: SPP registrars SPP Registrars (Statistics, Servers): Field Definitions Field Name Values Description Column Headings IP Address n.n.n.n The IP address of t...
Page 115 - Advanced; You can use the; Packetization Time; Packetization rates can be set separately for each channel.; Packetization Ranges and Increments; Coder Types; NetCoder
Chapter 6: Using the Software Multi-Tech Systems, Inc. 115 Advanced Packetization Time You can use the Packetization Time screen to specify definite packetization rates for coders selected in the Voice/FAX Parameters screen (in the “Coder Options” group of fields). The Packetization Time screen is a...
Page 116 - MultiVOIP Program Menu Items; Programs; group of the Windows; Start; available on this menu.; MultiVOIP Program Menu; Menu Selection; requires
Chapter 6: Using the Software Multi-Tech Systems, Inc. 116 MultiVOIP Program Menu Items After the MultiVOIP program is installed on the PC, it can be launched from the Programs group of the Windows Start menu ( Start | Programs | MultiVOIP x.xx | … ). In this section, we describe the software functi...
Page 117 - Updating Firmware; Support
Chapter 6: Using the Software Multi-Tech Systems, Inc. 117 “Downloading” here refers to transferring program files from the PC to the nonvolatile “flash” memory of the MultiVOIP. Such transfers are made via the PC’s serial port. This can be understood as a “download” from the perspective of the Mult...
Page 118 - Implementing a Software Upgrade; Identifying Current Firmware Version
Chapter 6: Using the Software Multi-Tech Systems, Inc. 118 Implementing a Software Upgrade MultiVOIP software can be upgraded locally using a single command at the MultiVOIP Windows interface, namely Upgrade Software . This command downloads firmware (including the H.323 stack), and factory default ...
Page 119 - Downloading Firmware; model number
Chapter 6: Using the Software Multi-Tech Systems, Inc. 119 Downloading Firmware 1. The MultiVOIP Configuration program must be off when invoking the Download Firmware command. If it is on, the command will not work. 2. To use the Download Factory Defaults command, go to Start | Programs | MultiVOIP ...
Page 120 - Downloading Factory Defaults
Chapter 6: Using the Software Multi-Tech Systems, Inc. 120 Downloading Factory Defaults 1. The MultiVOIP Configuration program must be off when invoking the Download Factory Defaults command. If it is on, the command will not work. 2. To use the Download Factory Defaults command, go to Start | Progr...
Page 121 - Downloading IFM Firmware; screen will appear. Select “Copy to All IFMs” and click
Chapter 6: Using the Software Multi-Tech Systems, Inc. 121 Downloading IFM Firmware The Interface Module (IFM) is the telephony interface for analog MultiVOIP units. There is one IFM for each channel of the MultiVOIP unit. For each channel, the IFM handles the analog signals to and from the attached...
Page 122 - IFM Test; OK; The IFM firmware downloading process is complete.
Chapter 6: Using the Software Multi-Tech Systems, Inc. 122 Figure 6-23: IFM firmware download 8. The main MultiVOIP Configuration screen will appear. Progress bars can be seen at the bottom of the screen while files are being copied. 9. Then a completion screen entitled IFM Test will appear. Figure ...
Page 123 - Setting and Downloading User Defaults; | Download User Defaults
Chapter 6: Using the Software Multi-Tech Systems, Inc. 123 Setting and Downloading User Defaults The Download User Defaults command allows you to maintain a known working configuration that is specific to your VOIP system. You can then experiment with alterations or improvements to the configuration...
Page 124 - Setting a Password; Windows Interface
Chapter 6: Using the Software Multi-Tech Systems, Inc. 124 Setting a Password Windows Interface After a user name has been designated and a password has been set, that password is required to gain access to any functionality of the MultiVOIP software. Only one user name and password can be assigned ...
Page 125 - CANCEL; Web Browser Interface
Chapter 6: Using the Software Multi-Tech Systems, Inc. 125 Figure 6-30: Password verification When MultiVOIP program asks for password at launch of program, the program will simply shut down if CANCEL is selected. The MultiVOIP program will produce an error message if an invalid password is entered....
Page 126 - Upgrading Software; where the X is the software number and the .NN is the
Chapter 6: Using the Software Multi-Tech Systems, Inc. 126 Upgrading Software As noted earlier the Upgrade Software command transfers, from the controller PC to the MultiVOIP unit, firmware (including the H.323 stack) and settings. The settings can be either Factory Default Settings or Current Confi...
Page 127 - Establish; . You must establish a user name and (optionally) a password for
Chapter 6: Using the Software Multi-Tech Systems, Inc. 127 FTP Server File Transfers (“Downloads”) Multi-Tech has built an FTP server into the MultiVOIP unit. Therefore, file transfers from the controller PC to the VOIP unit can be done using an FTP client program or even using a browser (e.g., Inte...
Page 128 - Install; should; Enable FTP Functionality; screen and click on the “FTP Server: Enable” box.
Chapter 6: Using the Software Multi-Tech Systems, Inc. 128 3. Install FTP Client Program or Use Substitute . You should install an FTP client program on the controller PC. FTP file transfers can be done using a web browser (e.g., Netscape or Internet Explorer) in conjunction with a local Windows bro...
Page 129 - Identify Files to be Updated; File Type; Contact MultiVOIP FTP Server; . You must make contact with the FTP Server in the VOIP using either a; Log In
Chapter 6: Using the Software Multi-Tech Systems, Inc. 129 5. Identify Files to be Updated . Determine which files you want to update. Six types of files can be updated using the FTP feature. In some cases, the file to be transferred will have “Ftp” as the part of its filename just before the suffix...
Page 131 - Verify Transfer; must
Chapter 6: Using the Software Multi-Tech Systems, Inc. 131 Download with FTP Client Program: • In the local directory browser of the FTP client program, locate the directory holding the MultiVOIP program files. The default location will be C:\Program Files \Multi-Tech Systems \MultiVOIP xxxx yyyy (w...
Page 132 - MultiVOIP Web Browser interface Overview; Function; To install the Java program, go to the; Java; directory on the MultiVOIP product CD. Double-click on the .EXE file
Chapter 6: Using the Software Multi-Tech Systems, Inc. 132 Web Browser Interface Figure 6-42: Web interface main page You can control the MultiVOIP unit with a graphic user interface (interface) based on the common web browser platform. Qualifying browsers are Internet Explorer 6+, Netscape 6+, and ...
Page 133 - Select Browsers
Chapter 6: Using the Software Multi-Tech Systems, Inc. 133 Figure 6-43: Java install screen During the installation, you must specify which browser you’ll use in the Select Browsers screen. Figure 6-44: Browser choice When installation is complete, the Java program runs automatically in the backgrou...
Page 134 - SysLog Server Functions; de facto
Chapter 6: Using the Software Multi-Tech Systems, Inc. 134 SysLog Server Functions Multi-Tech has built SysLog server functionality into the software of the MultiVOIP units. SysLog is a de facto standard for logging events in network communication systems. The SysLog Server resides in the MultiVOIP ...
Page 135 - Appendix A – Cable Pin-outs; Command Cable; RJ-45 Ethernet Connector; Voice/Fax Channel Connectors
Multi-Tech Systems, Inc. 135 Appendix A – Cable Pin-outs Command Cable RJ-45 Connector End-to-End Pin Info 1 2 3 4 5 6 7 8 RJ-45 connector plugs into Command Port of MultiVOIP. DB-9 connector plugs into serial port of command PC (which runs MultiVOIP configuration software). Ethernet Connector The f...
Page 136 - Well Known Port Numbers; Function Port; gatekeeper registration
Multi-Tech Systems, Inc. 136 Appendix B – TCP/UDP Port Assignments Well Known Port Numbers The following description of port number assignments for Internet Protocol (IP) communication is taken from the Internet Assigned Numbers Authority (IANA) web site (www.iana.org). “The Well Known Ports are ass...
Page 137 - Installing the MVP428 Upgrade Card; Procedure in Detail; Figure C-2: Remove screws from cover plate; assembly to the chassis.
Multi-Tech Systems, Inc. 137 Appendix C – Installation Instructions for MVP428 Upgrade Card Installing the MVP428 Upgrade Card In this procedure, you will install an additional circuit board into the MVP410, improving it from a 4-channel VOIP to an 8-channel VOIP. Summary: (A) Attach four standoffs ...
Page 138 - Appendix C: MVP428 Upgrade Card; Figure C-3: Remove screws from back panel; power connector; Figure C-4: Accessing the power connector; Replace these two screws with standoffs.
Appendix C: MVP428 Upgrade Card Multi-Tech Systems, Inc. 138 back panel screws (3) Figure C-3: Remove screws from back panel 4. Slide the main circuit board out of the chassis far enough to unplug the power connector. power connector Figure C-4: Accessing the power connector 5. Unplug the power conn...
Page 139 - Figure C-6: Standoffs at LED edge of board; attach upgrade card; Figure C-7: Attaching upgrade card to main circuit card
Appendix C: MVP428 Upgrade Card Multi-Tech Systems, Inc. 139 10. There are two copper-plated holes at the LED edge of the circuit card. Place a nut beneath each hole (lock washer side should be in contact with board) and attach a standoff to each location). Standoff locations (2) at LED edge of boar...
Page 140 - Appendix D – Regulatory Information; FCC Part 15 Class A Statement; Class A; digital device, pursuant to 47 CFR Part 15; Warning; user’s authority to operate the equipment.; Industry Canada
Multi-Tech Systems, Inc. 140 Appendix D – Regulatory Information EMC, Safety, and R&TTE Directive Compliance The CE mark is affixed to this product to confirm compliance with the following European Community Directives: Council Directive 89/336/EEC of 3 May 1989 on the approximation of the laws ...
Page 141 - FCC Part 68 Telecom
Appendix D: Regulatory Information Multi-Tech Systems, Inc. 141 FCC Part 68 Telecom This equipment complies with part 68 of the Federal Communications Commission Rules. On the outside surface of this equipment is a label that contains, among other information, the FCC registration number. This infor...
Page 142 - Instructions for Disposal of WEEE by Users in the European Union
Multi-Tech Systems, Inc. 142 Appendix E – Waste Electrical and Electronic Equipment (WEEE) Statement July, 2005 The WEEE directive places an obligation on EU-based manufacturers, distributors, retailers and importers to take-back electronics products at the end of their useful life. A sister Directi...
Page 143 - Concentration; 依照中国标准的有毒有害物质信息; RoHS; 有害
Multi-Tech Systems, Inc. 143 Appendix F – C-ROHS HT/TS Substance Concentration 依照中国标准的有毒有害物质信息 根据中华人民共和国信息产业部 (MII) 制定的电子信息产品 (EIP) 标准-中华人民共和国《电子信息产品污染控制管理办法》(第 39 号),也称作中国 RoHS ,下表列出了 Multi-Tech Systems Inc. 产品中可能含有的有毒物质 (TS) 或有害物质 (HS) 的名称及含量水平方面的信息。 成分名称 有害 / 有毒物质 / 元素 铅 (PB) 汞 (Hg) 镉 (CD) 六价铬 (C...
Page 144 - INDEX; H.323 Call Signaling parameter definitions, 54
Multi-Tech Systems, Inc. 144 INDEX A Auto Disconnect, 39 AutoCall/Offhook, 38 C Cabling: 210, 11; 410/810, 13 Call Hold, 72 Call Name Identification, 72 Call Progress fields, 105 Call Transfer, 72 Call Waiting, 72 Coder Parameters fields, 37 Creating a User Default Configuration, 75 Custom Tones and...