Page 3 - iii; Contents; Chapter 1 - Introduction and Description
iii Contents Chapter 1 - Introduction and Description Congratulations ................................................................................ 8Peripheral Component Interconnect (PCI) ..................................... 11What is in Your Modem Package? ........................................
Page 5 - Appendices
v Appendices Appendix A: Regulatory Compliance .............................................. 76Appendix B: Technical Specifications ............................................. 90Appendix C: ASCII Conversion Chart ............................................. 94
Page 8 - Congratulations; , that enables Internet connections at data rates
MT5634ZPW-PCI 8 Owner’s Manual Congratulations Congratulations on your purchase of one of the finest internaldata/fax/voice modems available today: the MultiModemZPW-PCI ™ from Multi-Tech Systems. The MultiModemZPW-PCI is an internal, half-length, fax modemcard that can be plugged into any PCI expan...
Page 9 - Introduction and Description; General features include:; standards to ensure compatibility with other modems.; Data; • Supports K56flex; for data transmission speeds up to
MT5634ZPW-PCI 9 1 Introduction and Description The MultiModemZPW-PCI is a full-featured internal data/fax/voice modem designed for Pentium computers in a WindowsPlug and Play TM environment. General features include: • Compliance with major ITU-T, TIA, and EIA international standards to ensure compa...
Page 10 - Fax
MT5634ZPW-PCI 10 Owner’s Manual • Automatic disabling of compression when transferring already-compressed files. • Redial, pulse (rotary) and touch-tone dial.• Dial tone and busy signal detection for reliable call-progress detection. • Plug and Play ( PnP) serial support. • Flash upgradable.• Compat...
Page 11 - First developed by companies such as Intel; and; , the Peripheral Component; What is in Your Modem Package?
MT5634ZPW-PCI 11 1 Introduction and Description Peripheral Component Interconnect (PCI) First developed by companies such as Intel TM , AT&T TM and Digital Equipment Corp. TM , the Peripheral Component Interconnect (PCI) bus used by your MT5634ZPW-PCI provideshigh performance that is easy to use...
Page 12 - How to Use This Manual; Chapter 1: Introduction and Description
MT5634ZPW-PCI 12 Owner’s Manual How to Use This Manual Chapter 1: Introduction and Description This chapter introduces the MT5634ZPW-PCI, briefly describingits features and package contents. It also describes thetypographic conventions used in this manual. Chapter 2: Installing Your Modem This chapt...
Page 13 - Appendix A: Regulatory Compliance
MT5634ZPW-PCI 13 1 Introduction and Description Chapter 6: Warranty, Service, and Technical Support This chapter contains the terms of your warranty and describeshow to get help from Multi-Tech Systems for problems youcannot resolve yourself. It includes our technical support phonenumber, and how to...
Page 14 - Typographic Conventions; This manual uses the following typographic conventions:
MT5634ZPW-PCI 14 Owner’s Manual Typographic Conventions This manual uses the following typographic conventions: You type this Text entered by you is shown in boldface. Spell theentry exactly as shown, using upper and/or lowercase type. However, when you see <CR>, press theENTER key; do not spe...
Page 15 - Chapter 2 - Installation
Page 16 - Introduction; You supply; MHz or faster PC for video conferencing.
MT5634ZPW-PCI 16 Owner’s Manual Introduction This chapter describes how to install the MultiModemZPW-PCIinto your computer and the MultiModemZPW-PCI drivers intoWindows 95. What You’ll Need Before you start, please make sure you have everything youneed: Multi-Tech Supplies • One MultiModemZPW-PCI in...
Page 17 - Safety Warnings; is specifically designed for wet locations.; Installation
MT5634ZPW-PCI 17 2 Installation Safety Warnings • Never install telephone wiring during a lightning storm.• Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations. • This product is to used with UL and CUL listed computers. • Never touch uninsulated...
Page 18 - Sound Card Considerations; To connect a 3rd party sound card, perform the following steps:
MT5634ZPW-PCI 18 Owner’s Manual Sound Card Considerations If you want speakerphone functions along with the ability torecord sound or .WAV files through the sound card at the sametime, you need: • two stereo PC microphones• one stereo male-to-male patch cord• one sound card and optional speakers To ...
Page 19 - Replace the cover of the computer.
MT5634ZPW-PCI 19 2 Installation Install the MultiModemZPW-PCI into theComputer Installation of the MultiModemZPW-PCI requires you to openyour computer. Please consult the computer manual in additionto the following instructions: 1. Turn off the computer and unplug it. Failure to do so mayresult in d...
Page 20 - External Connections; LINE
MT5634ZPW-PCI 20 Owner’s Manual External Connections The MultiModemZPW-PCI communicates over public switchedtelephone network lines. Use the modular telephone cableprovided with the modem to connect the MultiModemZPW-PCIto your telephone wall jack. If you do not have a standardmodular wall jack near...
Page 21 - Installing Drivers
MT5634ZPW-PCI 21 2 Installation Installing Drivers 1. Plug in and turn on your computer. As your computer boots,it automatically detects the MultiModemZPW-PCI, and theNew Hardware Found dialog box appears. 2. In the New Hardware Found dialog box, select “Driver fromdisk provided by hardware manufact...
Page 22 - Verifying Configuration
MT5634ZPW-PCI 22 Owner’s Manual Verifying Configuration Use the following procedure to check the assignments Windowshas made for your modem: 1. Click on the Start button, point to Settings, click on Control Panel, and double-click on the System icon. 2. When the System Properties sheet appears, clic...
Page 23 - How to Remove Your Old Modem from Windows 95
MT5634ZPW-PCI 23 2 Installation 10. Write down the modem’s port, interrupt, address, and highest speed. You will need this information to set up any“legacy” (non-Windows 95) communications software youinstall. Port: COM__ Interrupt:____ Address:_______Speed:_______ 11. Click on the General tab. Sele...
Page 24 - Operating Your MultiModemZPW-PCI; • enter “terminal” mode, where you can “speak most directly”
MT5634ZPW-PCI 24 Owner’s Manual Operating Your MultiModemZPW-PCI You control your MultiModemZPW-PCI by issuing ATcommands and setting S-Registers. Right now yourMultiModemZPW-PCI is set up for the most typical userapplication, that is, as a traditional modem set to make a dial-upcall to a remote ins...
Page 25 - Simple Operations; signifying that your modem is ready for your next command.; Software Configuration; modem to operate optimally with the software it is utilizing.
MT5634ZPW-PCI 25 2 Installation Simple Operations You can dial by using the ATD command and the phone numberof the modem with which you wish to connect, e.g.,ATD6127853500. Your modem will dial the number; a“scrambling” noise is heard as the modem negotiates the kind ofconnection it can make, and on...
Page 26 - Select
MT5634ZPW-PCI 26 Owner’s Manual Testing the MultiModemZPW-PCI’s DataFunctions Test the modem’s data functions by using HyperTerminal to callthe Multi-Tech Bulletin Board System (BBS) and download a file. Note: If this will be your first time calling the Multi-Tech BBS,refer to Chapter 5 for instruct...
Page 27 - Enter the name of the file you wish to download from the; Answer Y or N to the automatic logoff question.; Select a file transfer protocol by typing the indicated letter,; If you don’t know the file name:
MT5634ZPW-PCI 27 2 Installation 10. From the Main Menu, type F to access the Files Menu, then type D. 11. Enter the name of the file you wish to download from the BBS. 12. If a password is required, enter the password. 13. Answer Y or N to the automatic logoff question. 14. Select a file transfer pr...
Page 29 - Other Ways to Access Microsoft Fax
MT5634ZPW-PCI 29 2 Installation 11. Click Next, then click Finish. 12. Microsoft Fax opens the ZPW-PCI Test.doc file in WordPad and prints it to the Rendering System, then dials therecipient and sends the fax. 13. Exit Microsoft Fax when the Status dialog box says the fax has been successfully sent....
Page 30 - Loopback Testing; Type ATZ and press ENTER to reset the modem.; MultiModemZPW-PCI’s Speakerphone Test; Click Cancel in the Connect dialog box.
MT5634ZPW-PCI 30 Owner’s Manual Loopback Testing 1. Connect a microphone and speaker to the MultiModemZPW-PCI. To avoid feedback, make sure the microphone andspeaker are well separated; for best results, use a headphoneinstead of a speaker (make sure volume is turned down). 2. Select Start, Programs...
Page 33 - and Result Codes
Chapter 3 - AT Commands, S-Registers and Result Codes
Page 34 - Communications software must be customized, or; Configuring Communications Software
MT5634ZPW-PCI 34 Owner’s Manual Introduction Communications software must be customized, or configured, to make it work with your computer’s serial port and modem, tomeet the requirements of the system on the other end of aconnection, and to meet your own requirements. Windows 95® makes configuratio...
Page 35 - AT Commands, S-Registers and Result Codes; make sure there is no space between
MT5634ZPW-PCI 35 3 AT Commands, S-Registers and Result Codes 4. If your legacy software doesn’t have the correct modeminitialization string, you must change it. AT&F^M, whichselects the modem’s factory default settings, works well formost connections. (^M is the code for the carriage returnchara...
Page 36 - If you must dial
MT5634ZPW-PCI 36 Owner’s Manual 9. If you must dial 9 to get an outside line, edit the dialing prefix to include a 9 and a comma, e.g., ATDT9, (the comma inserts a pause before dialing the next digit). Similarly, toturn off call waiting for the duration of the call, insert thedisabling code used in ...
Page 37 - AT Commands
MT5634ZPW-PCI 37 3 AT Commands, S-Registers and Result Codes AT Commands This section summarizes your modem’s AT commands. For detailedinformation on the commands, download ZPW-PCIHELP.EXE fromthe Multi-Tech BBS (see “Call the Multi-Tech BBS” in Chapter 3). Note: Some dialing and answering defaults ...
Page 52 - Result Codes; In command mode the MultiModemZPW-PCI sends
MT5634ZPW-PCI 52 Owner’s Manual Result Codes In command mode the MultiModemZPW-PCI sends result codes to your computer to provide you with on-going information duringdialing and connection. The following table shows the availableresult codes. Terse Verbose Description 0 OK Command executed 1 CONNECT...
Page 55 - Chapter 4 - Troubleshooting
Page 57 - Troubleshooting; description and possible solution of your problem.; • If you do not find your problem listed in the next section, see; Common Problems; You may encounter the following problems:
MT5634ZPW-PCI 57 4 Troubleshooting • Retry whatever action was not working.• If it still does not work, check the following section for a description and possible solution of your problem. • If you do not find your problem listed in the next section, see Chapter 7 for information on how to reach one...
Page 60 - NO DIALTONE, check that the; X3 is not allowed in some countries, such as
MT5634ZPW-PCI 60 Owner’s Manual The Modem Dials But Cannot Make aConnection There can be several reasons the MultiModemZPW-PCI fails tomake a connection. Possibilities include • lack of a physical connection to the telephone line.• a wrong dial tone.• a busy signal.• a wrong number.• no modem at the...
Page 61 - for an outside line.; NO ANSWER, the other system has; • If the modem reports; NO CARRIER, the phone was
MT5634ZPW-PCI 61 4 Troubleshooting • If the modem reports BUSY, the other number may be busy, in which case you should try again later, or it may indicatethat you have failed to add a 9, prefix to the phone number ifyou must dial 9 for an outside line. If you must dial 9 to get an outside line, the ...
Page 62 - The Modem Disconnects While Online
MT5634ZPW-PCI 62 Owner’s Manual The Modem Disconnects While Online • If you have call waiting on the same phone line as your modem, it may interrupt your connection when someonetries to call you. If you have call waiting, disable it beforeeach call. In most telephone areas in North America, youcan d...
Page 63 - Data Is Being Lost; baud rate is set to a minimum of four times the data rate.
MT5634ZPW-PCI 63 4 Troubleshooting The Modem Cannot Connect WhenAnswering • Auto-answer may be disabled. Turn on auto-answer in your data communications program or send the commandATS0=1 to your modem in terminal mode. File Transfer Appears Slower Than ItShould Be • If you are using a slow transfer ...
Page 65 - Technical Support
Chapter 5 - Warranty, Service and Technical Support
Page 67 - Warranty, Service and Tech Support
MT5634ZPW-PCI 67 5 Warranty, Service and Tech Support MTS’s entire obligation under this warranty shall be limited (atMTS’s option) to repair or replacement of any products thatprove to be defective within the warranty period, or, at MTS’soption, issuance of a refund of the purchase price. Defective...
Page 69 - Service
MT5634ZPW-PCI 69 5 Warranty, Service and Tech Support Service If your technical support specialist decides that service isrequired and you are outside the USA, your local distributor ofMulti-Tech products usually offers the quickest and mosteconomical repair option. If necessary, you may send yourmo...
Page 70 - Logging on to the Multi-Tech BBS; To log on to the Multi-Tech BBS, perform the following steps:
MT5634ZPW-PCI 70 Owner’s Manual The Multi-Tech BBS Multi-Tech maintains a bulletin board system (BBS) for itscustomers. Information available from the BBS includes newproduct information, product upgrade data, and problem-solvingtips. There is also a message service that lets you requestadditional i...
Page 71 - Downloading a File; If you know the file name; If a password is required, enter the password.; Answer Y or N to the automatic logoff question.; If you don’t know the file name
MT5634ZPW-PCI 71 5 Warranty, Service and Tech Support Downloading a File If you know the file name 1. From the Main Menu, type F to access the Files Menu, thentype D. 2. Enter the name of the file you wish to download from theBBS. 3. If a password is required, enter the password. 4. Answer Y or N to...
Page 72 - Reading a Message
MT5634ZPW-PCI 72 Owner’s Manual 6. Select a file transfer protocol by typing the indicated letter,such as Z for Zmodem (the recommended protocol). 7. If you select Zmodem, the file will transfer automatically. Ifyou select another protocol, you may have to initiate thetransfer yourself. (In MEWTERM ...
Page 73 - About CompuServe
MT5634ZPW-PCI 73 5 Warranty, Service and Tech Support About CompuServe In addition to the BBS, Multi-Tech provides support throughCompuServe’s Modem Vendor Forum (GO MODEMVEN) underGO MULTITECH. You can also download manuals, Help files,drivers, Microsoft Mail scripts, and product tips and descripti...
Page 77 - FCC Registration Number:
MT5634ZPW-PCI 77 Appendices 5. The telephone company may make changes in its facilities,equipment, operations, or procedures that could affect theoperation of the equipment. If this happens, the telephonecompany will provide advance notice in order for you tomake necessary modifications in order to ...
Page 79 - Canadian Limitations Notice
MT5634ZPW-PCI 79 Appendices Canadian Limitations Notice Notice: The ringer equivalence number (REN) assigned to eachterminal device provides an indication of the maximum numberof terminals allowed to be connected to a telephone interface.The termination of a interface may consist of any combination ...
Page 80 - Ringer Equivalence Number
MT5634ZPW-PCI 80 Owner’s Manual This digital apparatus does not exceed the Class B limits forradio noise emissions from digital apparatus set out in the RadioInterference Regulation of the Canadian Department ofCommunications. Le présent appareil numérique n’émet pas de bruitsradioélectriques dépass...
Page 81 - Compliance with BABT Requirements; The power requirements for the ZPW-PCI are:
MT5634ZPW-PCI 81 Appendices Compliance with BABT Requirements Approved for connection to telecommunications systemspecified in the instructions for use subject to the conditions setout in them. Warning: Interconnection directly, or by way of otherapparatus, of ports marked ‘SAFETY WARNING seeinstruc...
Page 83 - code; European Low Voltage Directive
MT5634ZPW-PCI 83 Appendices Except at the edge connector which plugs into the host'sexpansion slot, clearance distance (Xmm) and creepagedistance (Ymm), as given in the above table, must bemaintained between the communication card and anyassemblies which use or generate hazardous voltage. This appar...
Page 84 - REN values of less than 0.3 cannot be assigned.
MT5634ZPW-PCI 84 Owner’s Manual Compliance with BS6305 Clause 6.2,BS6320 Clause 7.2, and BABT/SITS/82/005S/D a. The modem is suitable for connection to the public switchedtelephone network (PSTN) provided by BritishTelecommunications plc or Kingston Communications (Hull)plc. Circuit supply by Britis...
Page 85 - The Approval Label is as follows:; The REN number for this apparatus is 1.
MT5634ZPW-PCI 85 Appendices i. internal software that has not been formally accepted byBABT. ii. external control software or external control apparatus whichcause the operation of the modem associated call setupequipment to contravene the requirements of the standardset out in BABT/SITS/82/005S/D. ...
Page 88 - Australian Modem Warning Notice
MT5634ZPW-PCI 88 Owner’s Manual Australian and New Zealand Modem WarningNotice Australian Modem Warning Notice Modems connected to the Australian telecommunicationsnetwork must have a valid AUSTEL permit. This modem hasbeen specifically configured to ensure compliance with AUSTELStandards. The follo...
Page 89 - re to set the modem, and any communications; New Zealand Telecom Warning Notice
MT5634ZPW-PCI 89 Appendices Failure to set the modem, and any communications softwareused with the modem, to the values shown above will result inthe modem being operated in a non-compliant manner.Consequently, there would be no permit in force for thisequipment, and the Telecommunications Act 1991 ...
Page 90 - Appendix B: Technical Specifications; K56flex speeds when accessing an
MT5634ZPW-PCI 90 Owner’s Manual Appendix B: Technical Specifications Trade Name MultiModemZPW-PCI Model Numbers MT5634ZPW-PCI Client-to-ServerData Rates * K56flex speeds when accessing an ISP-type K56flex server (actual speeddepend on server capabilities and lineconditions) Client-to-ClientData Rate...
Page 92 - Transmit Originate: 1200 Hz
MT5634ZPW-PCI 92 Owner’s Manual Command Buffer 40 characters Data Modulations FSK at 300 bps, DPSK at 1200 bps, QAMat 2400, 4800, and 9600 bps (non-trellis),QAM with trellis-coded modulation (TCM)at 9600, 12,000, 14,400, 16,800, 19,200,21,600, 24,000, 26,400, 28,800, 31,200,33,600 and 56,000 bps (PC...
Page 93 - One RJ-11 phone cable
MT5634ZPW-PCI 93 Appendices Fax Carrier Frequencies V.21 CH2 (half duplex): 1650 Hz mark, 1850 Hz space forTransmit Originate;1650 Hz mark, 1850 Hz space forTransmit AnswerV.27ter: 1800 Hz Originate/AnswerV.29 QAM: 1700 Hz Originate/AnswerV.17 TCM: 1800 Hz Originate/Answer Diagnostics Power-on self-...
Page 94 - Appendix C: ASCII Conversion Chart
MT5634ZPW-PCI 94 Owner’s Manual Appendix C: ASCII Conversion Chart CTRL CODE HEX DEC CODE HEX DEC CODE HEX DEC CODE HEX DEC @ NUL 00 0 SP 20 32 @ 40 64 ` 60 96 A SOH 01 1 ! 21 33 A 41 65 a 61 97 B STX 02 2 " 22 34 B 42 66 b 62 98 C ETX 03 3 # 23 35 C 43 67 c 63 99 D EOT 04 4 $ 24 36 D 44 68 d 64...