Page 2 - Copyright
Copyright © 1998, Lucent TechnologiesDocument 555-661-150 All Rights ReservedComcode 108289703Printed in USAAugust 1998 NoticeEvery effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change. See Appendix A...
Page 3 - Contents; New Features and Enhancements
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Contents Page iii Contents New Features and Enhancements xv ■ Release 6.1 Enhancements (August 1998) xv Prior Releases: Features and Enhancements xix ■ Release 6.0 Enhancements (February, 1998) xix IMPOR...
Page 4 - Call-Handling Scenarios
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Contents Page iv 2 Call-Handling Scenarios 2–1 ■ Networking Guidelines 2–2 ■ Network Configuration Scenarios 2–14 3 Feature Interactions 3–1 ■ Account Code Entry 3–1 ■ Alarm 3–1 ■ Allowed/Disallowed List...
Page 5 - Security
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Contents Page v ■ HotLine 3–16 ■ Labeling 3–16 ■ Messaging 3–16 ■ Music On Hold 3–17 ■ Night Service 3–17 ■ Paging 3–17 ■ Park 3–18 ■ Personal Lines 3–18 ■ Pickup 3–18 ■ Pools 3–18 ■ Primary Rate Interfa...
Page 6 - Troubleshooting
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Contents Page vi ■ Display Preferences for Intersystem Calls 5–31 6 Troubleshooting 6–1 ■ Troubleshooting Guidelines and Preparation 6–2 ■ Verifying Switch Identifiers 6–4 ■ Call to a Non-Local Extension...
Page 7 - Customer Support Information
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Contents Page vii A Customer Support Information A–1 ■ Support Telephone Number A–1 ■ Federal Communications Commission (FCC) ElectromagneticInterference Information A–1 ■ Canadian Department of Communic...
Page 9 - Figures; Introduction
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Figures Page ix Figures 0 1 Introduction 1–1 1–1 Series Configuration 1–7 1–2 Star Configuration: Five Systems 1–8 1–3 Star Configuration: Three Systems 1–9 1–4 Series Configuration: Four Systems 1–13 1–...
Page 11 - Tables
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Tables Page xi Tables 0 1 Introduction 1-1 1–1 Tandem PRI Trunks versus Tandem Tie Trunks 1-11 2 Call-Handling Scenarios 2-1 2–1 UDP Extension Ranges: Scenario 1 2-22 2–2 Scenario 1: Facilities Planning,...
Page 12 - Feature Interactions
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Tables Page xii 2–20 Scenario 4: Facilities Planning, Calls Originating within the Network and Going to the PSTN, Systems E and H 2-82 2–21 Scenario 4: Facilities Planning, Calls Originating within the N...
Page 13 - Touch-Tone Receiver Requirements
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Tables Page xiii D Touch-Tone Receiver Requirements D-1 D–1 TTRs Required by VMS/AA D-2 D–2 System Requirement for TTRs D-3 D–3 TTRs Required for Primary Delay Announcement Devices When Using Prompt-Base...
Page 15 - Private Networking
New Features and Enhancements Page xv Release 6.1 Enhancements (August 1998) MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 New Features and Enhancements Release 6.1 Enhancements (August 1998) 0 Release 6.1 includes all Release 6.0 functionality, plu...
Page 16 - Centralized Voice Messaging; for detailed information about Centralized Voice; Group Calling Enhancements; A calling group can have a; single; non-local member that is defined by the Uniform; only; member in the calling; Network Reference
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 New Features and Enhancements Page xvi Release 6.1 Enhancements (August 1998) Centralized Voice Messaging 0 One or more MERLIN LEGEND systems (Release 6.1 or later) can share the voice messaging system (...
Page 17 - Transfer Redirect
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 New Features and Enhancements Page xvii Release 6.1 Enhancements (August 1998) ■ Calling group overflow coverage. Calling group overflow coverage can be provided by a centralized VMS, a non-local calling...
Page 18 - PRI Switch Type Test; Win SPM; Windows NT Driver
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 New Features and Enhancements Page xviii Release 6.1 Enhancements (August 1998) PRI Switch Type Test 0 A new maintenance test, the PRI Switch Type Test, has been created to allow Lucent Technologies tech...
Page 19 - Private Networks; Enterprise; tandem trunks; to connect networked systems.
Prior Releases: Features and Enhancements Page xix Release 6.0 Enhancements (February, 1998) MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Prior Releases: Features and Enhancements Release 6.0 Enhancements (February, 1998) 0 Release 6.0 includes all...
Page 20 - . The local ARS tables would route this
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Prior Releases: Features and Enhancements Page xx Release 6.0 Enhancements (February, 1998) associates with routes, Facility Restriction Levels (FRLs), digit absorption, and digit prepending. This allows...
Page 21 - PRI facilities programmed for dial-plan routing
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Prior Releases: Features and Enhancements Page xxi Release 6.0 Enhancements (February, 1998) ■ Voice Mail and Auto Attendant. Networked systems should have their own local voice mail and/or auto attendan...
Page 22 - Prompt-Based Overflow; outside calls; refers to calls from outside the; ll; and a Pause character may be required after the
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Prior Releases: Features and Enhancements Page xxii Release 6.0 Enhancements (February, 1998) Prompt-Based Overflow 0 System managers can activate the Prompt-Based Overflow option. This option allows cal...
Page 25 - IMPORTANT SAFETY INSTRUCTIONS; Read and understand all instructions.
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 IMPORTANT SAFETY INSTRUCTIONS Page xxv IMPORTANT SAFETY INSTRUCTIONS When installing telephone equipment, always follow basic safety precautions to reduce the risk of fire, electrical shock, and injury t...
Page 26 - For your personal safety, DO NOT install an MFM yourself.; SAVE THESE INSTRUCTIONS
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 IMPORTANT SAFETY INSTRUCTIONS Page xxvi ■ The MERLIN LEGEND Communications System requires a supplementary ground . ■ Do not attach the power supply cord to building surfaces. Do not allow anything to re...
Page 27 - About This Book; Intended Audience; Communications System Release 6.1. It is designed to
About This Book Page xxvii Intended Audience MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 About This Book The MERLIN LEGEND Communications System is an advanced digital switching system that integrates voice and data communications features. This g...
Page 28 - How to Use This Book; “Related Documents”; Terms and Conventions Used
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 About This Book Page xxviii How to Use This Book How to Use This Book 0 This guide includes five chapters: ■ Chapter 1, Introduction. This chapter provides a grounding in the basic terminology and concep...
Page 29 - Typographical Conventions; Example
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 About This Book Page xxix Terms and Conventions Used to refer to facilities in general. Specifically, we refer to digital facilities . We also use specific terms such as personal line , ground-start trun...
Page 30 - SECURITY; Related Documents; System Documents
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 About This Book Page xxx Security Security 0 Certain features of the system can be protected by passwords to prevent unauthorized users from abusing the system. You should assign passwords wherever you c...
Page 32 - How to Comment on This Book
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 About This Book Page xxxii How to Comment on This Book How to Comment on This Book 0 We welcome your comments, both positive and negative. Please use the feedback form on the next page to let us know how...
Page 34 - Networking Concepts; Communications System,; private communications network; is an interconnected group of; local users; , can exchange voice and data with other individuals at
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Introduction Page 1-2 Networking Concepts 1 Networking Concepts 1 In today’s environment—business, academic, and governmental—many organizations are setting up multiple sites to provide customers and cli...
Page 36 - Benefits of Networking; — Callers on a local system can reach the PSTN via outside trunks
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Introduction Page 1-4 Networking Concepts 1 Benefits of Networking 1 Available for Hybrid/PBX mode systems, the private network features of the MERLIN LEGEND Communications System Release 6.0 and later p...
Page 37 - — Coverage and overflow calls can be sent to a remote system using
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Introduction Page 1-5 Networking Concepts 1 ■ Improved Efficiency. In Release 6.1 and later systems, you can save on resource costs, enhance customer service, and improve productivity in the following wa...
Page 38 - Tandem Trunking and Tandem Switching; tandem switching
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Introduction Page 1-6 Tandem Trunking and Tandem Switching 1 Tandem Trunking and Tandem Switching 1 The term tandem switching describes the process of routing an incoming call over an outgoing tandem tru...
Page 39 - Series Configuration; to; series configuration; are called; tandem switches; These two calls have the following features in common:; ML A
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Introduction Page 1-7 Tandem Trunking and Tandem Switching 1 Figure 1–1. Series Configuration To make a call from System A to System C, a user at Extension 4321 dials 3699 to reach Extension 3699. The ca...
Page 40 - Network Configurations; all; PSTN; DEF E
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Introduction Page 1-8 Tandem Trunking and Tandem Switching 1 In the next sections, we will look at this and other private network configurations and examine more carefully the tandem trunks that link sys...
Page 41 - hub system; , in this case, a DEFINITY ECS or DEFINITY; Star Configuration: Three Systems; shows a simpler star configuration consisting only of MERLIN; ML B
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Introduction Page 1-9 Tandem Trunking and Tandem Switching 1 In this example, system users make calls in the same way as they would in a series configuration. The primary difference between a star config...
Page 42 - Lines and Trunks
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Introduction Page 1-10 Tandem Trunking and Tandem Switching 1 about private network configurations. In the next topic, we will revisit all three of these configuration diagrams. Lines and Trunks 1 The ty...
Page 45 - Series Configuration: Four Systems; of analog tie trunks. The private; P S T N; M L A
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Introduction Page 1-13 Tandem Trunking and Tandem Switching 1 NOTE: In the following example, the PRI tandem trunks are implemented on T1 circuits provisioned for bipolar 8 zero substitution (B8ZS) line ...
Page 46 - The configuration illustrated in; M L C
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Introduction Page 1-14 Tandem Trunking and Tandem Switching 1 ■ In this configuration, System B uses more of its 80-line capacity for private network trunks than do Systems A, C, and D. ■ A centralized V...
Page 47 - In; guide for details on the PFT feature.
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Introduction Page 1-15 Tandem Trunking and Tandem Switching 1 In Figure 1–5 , the 3-system star configuration that we saw earlier has been modified to bring out some additional possibilities for private ...
Page 48 - Star Configuration: Five Systems
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Introduction Page 1-16 Tandem Trunking and Tandem Switching 1 Figure 1–6. Star Configuration: Five Systems Figure 1–6 again shows the star configuration we looked at earlier in this chapter. All systems ...
Page 49 - Software Defined Network (SDN) Configuration; SDN; ML C
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Introduction Page 1-17 Tandem Trunking and Tandem Switching 1 Software Defined Network (SDN) Configuration 1 Support for AT&T’s Software Defined Network (SDN) was first offered with MERLIN LEGEND in ...
Page 50 - shows three MERLIN LEGEND systems in an SDN network. On; Considerations
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Introduction Page 1-18 Tandem Trunking and Tandem Switching 1 Figure 1–7 shows three MERLIN LEGEND systems in an SDN network. On System A, the SDN trunks are assigned to pool 71. A user on System A calli...
Page 51 - Uniform Dial Plan; patterns; type, and FRLs similar to those used for ARS.
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Introduction Page 1-19 Uniform Dial Plan 1 Uniform Dial Plan 1 The private network benefits that we looked at earlier in this chapter are possible through the combination of core system features—primaril...
Page 52 - Uniform Dial Plans; Each system has its own local system operator, and dialing
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Introduction Page 1-20 Uniform Dial Plan 1 plan has two sets of extension ranges, both of which include routing information that directs the call to the same private network trunk. This tandem PRI trunk ...
Page 53 - Centralized Voice Messaging System; However, a single extension can have only one; Configuration Requirements; A DEFINITY ECS or DEFINITY Prologix; cannot; share a centralized; only one; voice mailbox, no matter
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Introduction Page 1-21 Centralized Voice Messaging System 1 In the next chapter, we look at planning and setting up dial plans across a private network, as well as the use of routing and other system man...
Page 54 - MERLIN LEGEND Mail; Tandem Facilities
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Introduction Page 1-22 Centralized Voice Messaging System 1 ■ Only the following voice messaging systems are supported for centralized VMS/AA: ■ MERLIN LEGEND Mail ■ Messaging 2000 ■ Intuity AUDIX ■ IS-I...
Page 55 - centralized VMS/Aa indicate an inside call.; Implementation of Centralized VMS/AA; VMI conversion number
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Introduction Page 1-23 Centralized Voice Messaging System 1 ■ When a user receives and outside call and the call goes to coverage by a centralized VMS/AA using either tie or PRI tandem trunks, the call i...
Page 56 - For the purposes of this example, refer to; Centralized Voice Mail with one VMS/AA for Entire Network
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Introduction Page 1-24 Centralized Voice Messaging System 1 For information about centralized voice message programming, please see: “Centralized Voice Messaging Programming” in Chapter 5. For informatio...
Page 57 - for advantages of PRI lines.
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Introduction Page 1-25 Centralized Voice Messaging System 1 NOTE: It is recommended that PRI lines, rather than tie lines, be used between MERLIN LEGEND Communications systems in a private network that u...
Page 58 - Networking Voice Messaging Systems; shows a shared c entralized VMS/AA used b y MERLIN LEGEND; Figure 1–10. Networked Voice Mail Systems; Intuity AUDIX
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Introduction Page 1-26 Centralized Voice Messaging System 1 Networking Voice Messaging Systems 1 DEFINITY ECS and DEFINITY Prologix systems cannot share a MERLIN LEGEND system centralized VMS/AA, and MER...
Page 60 - Networking Guidelines; UDP routing for intersystem calling and ARS use of tandem trunks; . For detailed programming procedures, see; System; Network Management
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Call-Handling Scenarios Page 2-2 Networking Guidelines 2 Networking Guidelines 2 This topic outlines general planning and setup considerations for networked systems, providing the information that you ne...
Page 61 - “Automatic Route Selection (ARS)” on page 7; unambiguous; across
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Call-Handling Scenarios Page 2-3 Networking Guidelines 2 When setting up your private network for intersystem calling, keep the following important points in mind: ■ You cannot program the local ARS acce...
Page 63 - — No more than three (3) analog spans should be involved in any call or
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Call-Handling Scenarios Page 2-5 Networking Guidelines 2 — No more than three (3) analog spans should be involved in any call or volume levels may not be adequate. Multiple spans may be the result of tra...
Page 64 - Program the; first; last; four digits of the extension number ranges into the non-
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Call-Handling Scenarios Page 2-6 Networking Guidelines 2 Non-Local DEFINITY ECS or DEFINITY ProLogix Solutions Systems 2 DEFINITY ECS and DEFINITY ProLogix Solutions communications systems can support ei...
Page 65 - not; in their own local calling area but; are; local to other systems
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Call-Handling Scenarios Page 2-7 Networking Guidelines 2 must be prepended. Furthermore, users on your system dial only four digits to reach remote extensions while DEFINITY ECS or DEFINITY ProLogix Solu...
Page 66 - — The ARS non-local access code; must not; be programmed into the non-; Remote Access; System Programming; guide for
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Call-Handling Scenarios Page 2-8 Networking Guidelines 2 The following general rules make ARS routing both simpler and safer: ■ Common Access Code. For proper handling of calls across the private network...
Page 67 - Feature Reference; and
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Call-Handling Scenarios Page 2-9 Networking Guidelines 2 SYS PROGRAM ➙ LINES/TRUNK ➙ REMOTE ACCESS ➙ NONTIE/TIELINES ➙ RESTRICTIONS When programming the default COR, change the Calling Restriction option...
Page 68 - Programming Regular Remote Access; must; Tandem Trunks; “Scenario 1: Two Systems, Tandem PRI Facilities” on page 16
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Call-Handling Scenarios Page 2-10 Networking Guidelines 2 Programming Regular Remote Access 2 For explicit remote access use by local system users (or by non-local users for special maintenance purposes,...
Page 69 - automatic immediate cycling; “Switch Identifiers” on page 19; at the other end; of a PRI
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Call-Handling Scenarios Page 2-11 Networking Guidelines 2 far (over 200 miles) connections and between 21 and 40 for near (under 200 miles) connections. DEFINITY ECS and DEFINITY ProLogix Solutions syste...
Page 70 - extension; PassageWay
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Call-Handling Scenarios Page 2-12 Networking Guidelines 2 Security 2 This topic summarizes security issues that are discussed in more detail in Chapter 4, “Security.” Some security issues have been menti...
Page 71 - both; UDP routes and ARS routes. An; next; receiving system, that
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Call-Handling Scenarios Page 2-13 Networking Guidelines 2 ■ UDP routing applies FRLs to calls over specific routes for pools of tandem trunks. A different set of FRLs is programmed for ARS routes. Howeve...
Page 72 - Network Configuration Scenarios; series; . The systems are located in different area codes, and each
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Call-Handling Scenarios Page 2-14 Network Configuration Scenarios 2 on a tandem trunk and routed to a Remote Access code. Because the COR Calling Restriction must be set to unrestricted for private netwo...
Page 73 - Scenario 3: Four Systems in a Series, Tandem PRI Facilities,; to the hub. The fourth system has only emergency PSTN
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Call-Handling Scenarios Page 2-15 Network Configuration Scenarios 2 organizational needs and overall feature planning. This scenario also illustrates the way systems work when they are connected by tande...
Page 74 - PRI dial-plan routed and DID calling across the private network; tandem PRI trunks review Scenario 2 if your system; any; tandem tie trunks. Then review the remaining scenario that is most; Scenario 1: Two Systems, Tandem PRI Facilities
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Call-Handling Scenarios Page 2-16 Network Configuration Scenarios 2 ■ Remote access planning for private network usage by people who are calling in either from outside the private network or from an exte...
Page 76 - Tandem PRI trunks provide the following benefits:
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Call-Handling Scenarios Page 2-18 Network Configuration Scenarios 2 Tandem PRI trunks provide the following benefits: ■ Faster General Performance. PRI facilities make faster connections across private n...
Page 77 - shows some PSTN facilities and PRI tandem trunks in a
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Call-Handling Scenarios Page 2-19 Network Configuration Scenarios 2 ■ Faster Message Waiting Light Updates. For centralized VMS/AA systems in Release 6.1 and later, PRI tandem trunks allow Message Waitin...
Page 78 - Non-Local Dial Plans and Facilities Planning; shows some applicable extension ranges, patterns, and
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Call-Handling Scenarios Page 2-20 Network Configuration Scenarios 2 Non-Local Dial Plans and Facilities Planning 2 This section shows how non-local dial plans, calling groups, switch identifiers, UDP rou...
Page 80 - UDP Extension Ranges: Scenario 1
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Call-Handling Scenarios Page 2-22 Network Configuration Scenarios 2 Table 2–1. UDP Extension Ranges: Scenario 1 System A Local Dial Plan: 3100–3299; 3400–3499Remote Access Code: 889 Integrated VMI Callin...
Page 82 - Local considerations may require a higher (more restrictive) FRL.; Component
MER L IN LEG E N D C o mm unic a tion s Sy stem Re leas e 6. 1 N e twork Ref e renc e 5 5 5 -661 -150 Is s ue 1 Augu st 199 8 C a ll-Hand ling Sc enario s P age 2-2 4 N e tw o rk Co nf ig u ra tio n S c enar io s 2 Table 2–2. Scenario 1: Facilities Planning, Calls Originating within the private netw...
Page 84 - Routing for Outside Calls; is; “Facility Restriction
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Call-Handling Scenarios Page 2-26 Network Configuration Scenarios 2 Routing for Outside Calls 2 This topic examines routing for hypothetical outside calls, to show how the system managers in Scenario 1 w...
Page 85 - = Call sent over tandem trunks; Continued on next page
M E R L IN L E G E N D C o m m u n ic a tio n s S y s te m R e le a s e 6 .1 N e tw o rk R e fe re n c e 5 5 5 -6 6 1 -1 5 0 Is s u e 1 A u g u s t 1 9 9 8 C a ll- H a n d lin g S c e n a rio s P a g e 2 -2 7 N e tw o rk C o n fig u ra tio n S c e n a rio s 2 Table 2–4. Outside Calls: Scenario 1 Ori...
Page 86 - , displays with ANI information
MER L IN LEG E N D C o mm unic a tion s Sy stem Re leas e 6. 1 N e twork Ref e renc e 5 5 5 -661 -150 Is s ue 1 Augu st 199 8 C a ll-Hand ling Sc enario s P age 2-2 8 N e tw o rk Co nf ig u ra tio n S c enar io s 2 Table 2–4. Outside Calls: Scenario 1 , Continued Originating or Receiving System Dial...
Page 87 - Intersystem Calling; enumerates some sample calls, showing how; can
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Call-Handling Scenarios Page 2-29 Network Configuration Scenarios 2 Intersystem Calling 2 This topic illustrates how different types of calls are made and received in Scenario 1, using the extension numb...
Page 88 - Non-local remote access
M E R L IN L E G E N D C o m m u n ic a tio n s S y s te m R e le a s e 6 .1 N e tw o rk R e fe re n c e 5 5 5 -6 6 1 -1 5 0 Is s u e 1 A u g u s t 1 9 9 8 C a ll- H a n d lin g S c e n a rio s P a g e 2 -3 0 N e tw o rk C o n fig u ra tio n S c e n a rio s 2 Table 2–5. Intersystem Calling: Scenario...
Page 89 - Continued; Type of Call; Transfer; Not Applicable
MER L IN LEG E N D C o mm unic a tion s Sy stem Re leas e 6. 1 N e twork Ref e renc e 5 5 5 -661 -150 Is s ue 1 Augu st 199 8 C a ll-Hand ling Sc enario s P age 2-3 1 N e tw o rk Co nf ig u ra tio n S c enar io s 2 Table 2–5. Intersystem Calling: Scenario 1, Continued Type of Call Caller Caller Dial...
Page 90 - Scenario 2: Two Systems, Tandem Tie Facilities; Company Needs; illustrates the locations and staffing.
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Call-Handling Scenarios Page 2-32 Network Configuration Scenarios 2 Scenario 2: Two Systems, Tandem Tie Facilities 2 Scenario 2 describes a medium-sized, mail-order company that has two locations, one in...
Page 91 - Scenario 2: Company Floor Plans
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Call-Handling Scenarios Page 2-33 Network Configuration Scenarios 2 Figure 2–2. Scenario 2: Company Floor Plans System D West Coast Division (Palo Alto) Digital Tie Trunk System C Headquarters (Chicago) ...
Page 92 - General Needs
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Call-Handling Scenarios Page 2-34 Network Configuration Scenarios 2 General Needs 2 The company has several broad areas of concern: ■ Connectivity ■ Cost-effective calling ■ Customer service ■ Toll fraud...
Page 93 - “Network Planning” on page 44; Toll Fraud and Calling Restrictions.; The company must keep tight control of; Work Group Needs; outlines the needs of work groups.
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Call-Handling Scenarios Page 2-35 Network Configuration Scenarios 2 To simplify cost accounting and make outcalling more economical, field representatives access the West coast system remotely, then use ...
Page 94 - Call-covering by other secretary or centralized VMS/AA
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Call-Handling Scenarios Page 2-36 Network Configuration Scenarios 2 Table 2–6. Work Group Needs Work Group Needs President and vice-presidents, W. Coast Division Mgr., Plant Mgr., Personnel Mgr. Ability ...
Page 95 - Ability for callers to fax or email orders.
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Call-Handling Scenarios Page 2-37 Network Configuration Scenarios 2 Table 2–6. Work Group Needs , Continued Work Group Needs Order-Takers and Customer Service Personnel Ability for small-order customers ...
Page 96 - Individual Needs
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Call-Handling Scenarios Page 2-38 Network Configuration Scenarios 2 Individual Needs 2 Table 2–7 describes the individual needs of certain staff members. Table 2–7. Individual Needs Table 2–6. Work Group...
Page 97 - General System Description; Work groups; Company-Wide System Equipment and Features; NetWare; Ability to page certain groups or all staff members
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Call-Handling Scenarios Page 2-39 Network Configuration Scenarios 2 General System Description 2 The system includes equipment, system features, and applications to satisfy needs in three categories: ■ C...
Page 98 - Later in this scenario,
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Call-Handling Scenarios Page 2-40 Network Configuration Scenarios 2 In addition, each location has one 800 LS/ID line/trunk module. Loudspeaker paging and Music on Hold connect to this module; an emergen...
Page 99 - People in both locations use these features:
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Call-Handling Scenarios Page 2-41 Network Configuration Scenarios 2 Other system equipment includes Uninterruptible Power Supplies (UPSs) to supply backup power in the event of a commercial power failure...
Page 101 - Individuals; a description of how executive calls are covered.)
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Call-Handling Scenarios Page 2-43 Network Configuration Scenarios 2 second. No additional data communications equipment (DCE) is required. The engineers sometimes use the group videoconferencing system d...
Page 102 - and are redirected to the QCC at; Network Planning; presents some PSTN facilities, types of extensions, and tandem tie; shows the applicable extension ranges, patterns, and routes
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Call-Handling Scenarios Page 2-44 Network Configuration Scenarios 2 ■ Operator/Receptionist. Each operators/receptionist at headquarters uses an MLX-20L telephone programmed as a Queued Call Console (QCC...
Page 104 - shows how the system manager sets up the systems so that
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Call-Handling Scenarios Page 2-46 Network Configuration Scenarios 2 Table 2–9, page 2-49 shows how the system manager sets up the systems so that users on each system can access the PSTN facilities conne...
Page 106 - UDP Extension Ranges: Scenario 2
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Call-Handling Scenarios Page 2-48 Network Configuration Scenarios 2 Table 2–8. UDP Extension Ranges: Scenario 2 System C Local Dial Plan: 4630–4699; 4850–4899; Remote Access Code: 889 Centralized VMS: 77...
Page 107 - Remote Access Code: 889
MER L IN LEG E N D C o mm unic a tion s Sy stem Re leas e 6. 1 N e twork Ref e renc e 5 5 5 -661 -150 Is s ue 1 Augu st 199 8 C a ll-Hand ling Sc enario s P age 2-4 9 N e tw o rk Co nf ig u ra tio n S c enar io s 2 Table 2–9. Scenario 2: Facilities Planning, Calls Originating within the private netw...
Page 109 - , review the general setup
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Call-Handling Scenarios Page 2-51 Network Configuration Scenarios 2 Routing for Outside Calls 2 This topic examines routing for hypothetical outside calls, to show how the system manager in Scenario 2 ma...
Page 110 - plus
M E R L IN L E G E N D C o m m u n ic a tio n s S y s te m R e le a s e 6 .1 N e tw o rk R e fe re n c e 5 5 5 -6 6 1 -1 5 0 Is s u e 1 A u g u s t 1 9 9 8 C a ll- H a n d lin g S c e n a rio s P a g e 2 -5 2 N e tw o rk C o n fig u ra tio n S c e n a rio s 2 Table 2–11. Outside Calls: Scenario 2 Or...
Page 111 - Dialed Digits
MER L IN LEG E N D C o mm unic a tion s Sy stem Re leas e 6. 1 N e twork Ref e renc e 5 5 5 -661 -150 Is s ue 1 Augu st 199 8 C a ll-Hand ling Sc enario s P age 2-5 3 N e tw o rk Co nf ig u ra tio n S c enar io s 2 Table 2–11. Outside Calls: Scenario 2, Continued Originating or Receiving System Dial...
Page 112 - shows how calls are made and displayed at different
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Call-Handling Scenarios Page 2-54 Network Configuration Scenarios 2 Intersystem Calling 2 This topic illustrates how different types of calls are made and received in Scenario 2, using the extension numb...
Page 113 - Intersystem Remote Access
M E R L IN L E G E N D C o m m u n ic a tio n s S y s te m R e le a s e 6 .1 N e tw o rk R e fe re n c e 5 5 5 -6 6 1 -1 5 0 Is s u e 1 A u g u s t 1 9 9 8 C a ll- H a n d lin g S c e n a rio s P a g e 2 -5 5 N e tw o rk C o n fig u ra tio n S c e n a rio s 2 Table 2–12. Intersystem Calling: Scenari...
Page 116 - ML M
M E R L IN L E G E N D C o m m u n ic a tio n s S y s te m R e le a s e 6 .1 N e tw o rk R e fe re n c e 5 5 5 -6 6 1 -1 5 0 Is s u e 1 A u g u s t 1 9 9 8 C a ll- H a n d lin g S c e n a rio s P a g e 2 -5 8 N e tw o rk C o n fig u ra tio n S c e n a rio s 2 Figure 2–4. Scenario 3: Overview LS GS G...
Page 117 - shows the applicable extension ranges, patterns, and
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Call-Handling Scenarios Page 2-59 Network Configuration Scenarios 2 Non-Local Dial Plans and Facilities Planning 2 This section shows how non-local dial plans, calling groups, switch identifiers, UDP rou...
Page 118 - Figure 2–5 on page
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Call-Handling Scenarios Page 2-60 Network Configuration Scenarios 2 ■ System J does not require ARS toll-saving calling for all local system users to outside facilities connected to System L. ■ A series ...
Page 119 - Table 2–13. UDP Extension Ranges: Scenario 3
M E R L IN L E G E N D C o m m u n ic a tio n s S y s te m R e le a s e 6 .1 N e tw o rk R e fe re n c e 5 5 5 -6 6 1 -1 5 0 Is s u e 1 A u g u s t 1 9 9 8 C a ll- H a n d lin g S c e n a rio s P a g e 2 -6 1 N e tw o rk C o n fig u ra tio n S c e n a rio s 2 Table 2–13. UDP Extension Ranges: Scenar...
Page 121 - MERLIN LEGEND–Ntwk; ARS Access Code; Remote Access Code: 289
MER L IN LEG E N D C o mm unic a tion s Sy stem Re leas e 6. 1 N e twork Ref e renc e 5 5 5 -661 -150 Is s ue 1 Augu st 199 8 C a ll-Hand ling Sc enario s P age 2-6 3 N e tw o rk Co nf ig u ra tio n S c enar io s 2 Table 2–14. Scenario 3: Facilities Planning, Calls Originating within the private net...
Page 122 - Local considerations may require a lower (more restrictive) FRL; by tandem; Not applicable
MER L IN LEG E N D C o mm unic a tion s Sy stem Re leas e 6. 1 N e twork Ref e renc e 5 5 5 -661 -150 Is s ue 1 Augu st 199 8 C a ll-Hand ling Sc enario s P age 2-6 4 N e tw o rk Co nf ig u ra tio n S c enar io s 2 * These are the factory settings. The remote access COR settings are not used for con...
Page 129 - twice; All PRI
M E R L IN L E G E N D C o m m u n ic a tio n s S y s te m R e le a s e 6 .1 N e tw o rk R e fe re n c e 5 5 5 -6 6 1 -1 5 0 Is s u e 1 A u g u s t 1 9 9 8 C a ll- H a n d lin g S c e n a rio s P a g e 2 -7 1 N e tw o rk C o n fig u ra tio n S c e n a rio s 2 Table 2–18. Intersystem Calling: Scenari...
Page 132 - star configuration; systems are linked by tandem PRI and analog tie facilities.
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Call-Handling Scenarios Page 2-74 Network Configuration Scenarios 2 Scenario 4: Four Systems in a Star, Mixed Facilities 2 In this scenario, one MERLIN LEGEND Communications System acts as the hub and th...
Page 133 - Not all dial plan entries are necessarily shown for each system.; ML E
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Call-Handling Scenarios Page 2-75 Network Configuration Scenarios 2 Figure 2–5. Scenario 4: Overview ■ All systems have videoconferencing applications and use them for meetings. They also use other high-...
Page 135 - shows how the system managers set up their local
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Call-Handling Scenarios Page 2-77 Network Configuration Scenarios 2 ■ To reach System G, the routes for intersystem voice calls direct them from Systems F and H via the hub, System E, where they are then...
Page 137 - Table 2–19. UDP Extension Ranges: Scenario 4
M E R L IN L E G E N D C o m m u n ic a tio n s S y s te m R e le a s e 6 .1 N e tw o rk R e fe re n c e 5 5 5 -6 6 1 -1 5 0 Is s u e 1 A u g u s t 1 9 9 8 C a ll- H a n d lin g S c e n a rio s P a g e 2 -7 9 N e tw o rk C o n fig u ra tio n S c e n a rio s 2 Table 2–19. UDP Extension Ranges: Scenar...
Page 139 - for
MER L IN LEG E N D C o mm unic a tion s Sy stem Re leas e 6. 1 N e twork Ref e renc e 5 5 5 -661 -150 Is s ue 1 Augu st 199 8 C a ll-Hand ling Sc enario s P age 2-8 1 N e tw o rk Co nf ig u ra tio n S c enar io s 2 Table 2–19. UDP Extension Ranges: Scenario 4, Continued System E Local Dial Plan: 540...
Page 140 - 2 for a system within 200 miles (System H)
MER L IN LEG E N D C o mm unic a tion s Sy stem Re leas e 6. 1 N e twork Ref e renc e 5 5 5 -661 -150 Is s ue 1 Augu st 199 8 C a ll-Hand ling Sc enario s P age 2-8 2 N e tw o rk Co nf ig u ra tio n S c enar io s 2 Table 2–20. Scenario 4: Facilities Planning, Calls Originating within the Network and...
Page 142 - Not applicable for tandem tie trunks
MER L IN LEG E N D C o mm unic a tion s Sy stem Re leas e 6. 1 N e twork Ref e renc e 5 5 5 -661 -150 Is s ue 1 Augu st 199 8 C a ll-Hand ling Sc enario s P age 2-8 4 N e tw o rk Co nf ig u ra tio n S c enar io s 2 Table 2–21. Scenario 4: Facilities Planning, Calls Originating within the Network and...
Page 144 - System F
M E R L IN L E G E N D C o m m u n ic a tio n s S y s te m R e le a s e 6 .1 N e tw o rk R e fe re n c e 5 5 5 -6 6 1 -1 5 0 Is s u e 1 A u g u s t 1 9 9 8 C a ll- H a n d lin g S c e n a rio s P a g e 2 -8 6 N e tw o rk C o n fig u ra tio n S c e n a rio s 2 Table 2–22. Outside Calls: Scenario 4 Or...
Page 146 - Scenario 5: Large System Hub; shows how the system is arranged.
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Call-Handling Scenarios Page 2-88 Network Configuration Scenarios 2 Scenario 5: Large System Hub 2 In this scenario, two MERLIN LEGEND Communications Systems are linked to a hub DEFINITY ECS or DEFINITY ...
Page 147 - ML O; ML N; DEF A
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Call-Handling Scenarios Page 2-89 Network Configuration Scenarios 2 Figure 2–6. Scenario 5: Overview ■ System N is a support and service center with busy incoming call traffic entering System N from Syst...
Page 149 - is an overview of how the system managers set up their
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Call-Handling Scenarios Page 2-91 Network Configuration Scenarios 2 Table 2–24, page 2-93 is an overview of how the system managers set up their systems for internetwork use of PSTN facilities. To avoid ...
Page 150 - Table 2–23. UDP Extension Ranges: Scenario 5
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Call-Handling Scenarios Page 2-92 Network Configuration Scenarios 2 Table 2–23. UDP Extension Ranges: Scenario 5 * The information in this column does not reflect actual DEFINITY ECS or DEFINITY ProLogix...
Page 151 - Private Network; ARS Access Codes
MER L IN LEG E N D C o mm unic a tion s Sy stem Re leas e 6. 1 N e twork Ref e renc e 5 5 5 -661 -150 Is s ue 1 Augu st 199 8 C a ll-Hand ling Sc enario s P age 2-9 3 N e tw o rk Co nf ig u ra tio n S c enar io s 2 Table 2–24. Scenario 5: Facilities Planning, Calls Originating within the Private Net...
Page 152 - review the general setup as described in
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Call-Handling Scenarios Page 2-94 Network Configuration Scenarios 2 Routing for Outside Calls 2 This topic examines routing for hypothetical incoming and outgoing outside calls, to show how the system ma...
Page 154 - illustrates dialing and recipient screen displays for calling
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Call-Handling Scenarios Page 2-96 Network Configuration Scenarios 2 Intersystem Calling 2 Table 2–26, page 2-97 illustrates dialing and recipient screen displays for calling among extensions in Scenario ...
Page 157 - Account Code Entry; Users can enter account codes for private network calls.; Alarm
Feature Interactions Page 3-1 Account Code Entry 3 MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Feature Interactions 3 This topic summarizes the ways that MERLIN LEGEND Communications System features work across private networks. For detailed descr...
Page 158 - Allowed/Disallowed Lists
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Feature Interactions Page 3-2 Allowed/Disallowed Lists 3 Allowed/Disallowed Lists 3 The system manager helps prevent toll fraud by assigning a Disallowed List to the default COR for tie and/or non-tie tr...
Page 159 - “Remote Access” on; match for proper routing to
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Feature Interactions Page 3-3 Automatic Route Selection (ARS) 3 Automatic Route Selection (ARS) 3 To help prevent toll fraud, ARS access codes for other networked systems must not be assigned to the non-...
Page 160 - “Remote Access Default; Callback
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Feature Interactions Page 3-4 Barge-In 3 Extension Facility Restriction Levels (FRLs) are applied only to calls while they are on the local system, and are compared both to UDP routes and to ARS routes. ...
Page 161 - Caller ID; under the following conditions:; Calling Restrictions
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Feature Interactions Page 3-5 Caller ID 3 Caller ID 3 For 6.1 and later systems, Caller ID and Automatic Number Identification (ANI) information is conveyed across the private network when PRI tandem tru...
Page 162 - guide for details; Camp-On does not work for calls to non-local dial plan extensions.
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Feature Interactions Page 3-6 Camp-On 3 should be assigned to the main pool. In this case, IXC calls determine the number of loop-starts required. Refer to Feature Reference guide for details on the PFT ...
Page 163 - Network Reached event; to differentiate PSTN calls from
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Feature Interactions Page 3-7 Computer Telephony Integration (CTI) Link 3 ■ To use Direct Voice Mail, the calling extension and the called extension must be on the same system. ■ Leave Word Calling only ...
Page 164 - to differentiate; delivered event; is used to differentiate the call.; Conference
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Feature Interactions Page 3-8 Conference 3 ■ For an incoming call, if the PassageWay Telephony Services application uses the presence of a trunk identifier in the delivered event to differentiate PSTN ca...
Page 165 - Coverage
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Feature Interactions Page 3-9 Coverage 3 Coverage 3 In Release 6.0, calls arriving for extensions at one system cannot be covered by extensions or calling groups on a non-local system. For Release 6.0 an...
Page 166 - See the Feature Reference for additional information.; Direct Voice Mail
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Feature Interactions Page 3-10 Direct-Line Console (DLC) 3 Direct-Line Console (DLC) 3 In Release 6.1 and later systems, a system operator with a DLC can use DSS buttons to make or transfer calls to non-...
Page 167 - Display
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Feature Interactions Page 3-11 Display 3 Display 3 Tandem PRI trunks can provide caller information at the destination MLX multiline display telephone. The system manager programs this capability for eac...
Page 168 - The scenarios in Chapter 2 provide display examples.; Do Not Disturb
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Feature Interactions Page 3-12 Do Not Disturb 3 Forwarding Delay to one ring. Transfer of the call must be completed before the call is forwarded. For 6.0 and later systems, Caller ID and ANI information...
Page 169 - Forward and Follow Me; The use of Forward and Follow Me in networked systems is as follows:; Group Calling; In Release 6.1 and later, a calling group may have a; non-local member that; have both local members and a non-local member.
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Feature Interactions Page 3-13 Forward and Follow Me 3 Forward and Follow Me 3 The use of Forward and Follow Me in networked systems is as follows: ■ For Release 6.0 and later systems, Follow Me is not s...
Page 172 - HotLine; label to distinguish operators in different systems.; Messaging; Fax message-waiting is not supported for non-local extensions.
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Feature Interactions Page 3-16 HotLine 3 HotLine 3 A HotLine extension must be on the local system. However, a HotLine telephone can dial a non-local extension number. Labeling 3 For incoming calls, the ...
Page 173 - Music On Hold; Music On Hold sources cannot be shared by networked systems.; Night Service; Private trunks should not be assigned to a Night Service group.; Paging
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Feature Interactions Page 3-17 Music On Hold 3 Music On Hold 3 Music On Hold sources cannot be shared by networked systems. Calls between systems in a private network are treated as outside calls; for th...
Page 174 - Park
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Feature Interactions Page 3-18 Park 3 Park 3 Park zones must be in the local system. Calls cannot be parked at remote park zones. Personal Lines 3 To avoid toll fraud, private networked trunks must not b...
Page 175 - “Tandem Trunks” on page 10
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Feature Interactions Page 3-19 Primary Rate Interface (PRI) and T1 3 Primary Rate Interface (PRI) and T1 3 “Tandem Trunks” on page 10 and the scenarios in Chapter 2 provide details about private network ...
Page 176 - Reminder Service; Reminder Service does not function across a private network.
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Feature Interactions Page 3-20 Queued Call Console (QCC) 3 Queued Call Console (QCC) 3 For Release 6.0 systems, an extension may not have its calls covered by a QCC on another system. For Release 6.1 and...
Page 177 - “Remote Access” on page 8
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Feature Interactions Page 3-21 Remote Access 3 Remote Access 3 “Remote Access” on page 8 provides details about setting up and using remote access in private networks. The scenarios in Chapter 2 provide ...
Page 178 - A remote access caller can call a number in the non-local dial plan.; Service Observing; These features do not function across a private network.
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Feature Interactions Page 3-22 Service Observing 3 SECURITY l ALERT: ! Networked systems require special attention to security issues. Follow the rules below when setting up and planning your system for ...
Page 179 - shows examples of different call types an how they are recorded on
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Feature Interactions Page 3-23 Station Message Detail Recording (SMDR) 3 Station Message Detail Recording (SMDR) 3 For 6.0 systems, all private network calls are reported according to SMDR Call Report pr...
Page 180 - UDP Calls Recorded at All Systems
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Feature Interactions Page 3-24 Station Message Detail Recording (SMDR) 3 Figure 3–1. UDP Calls Recorded at All Systems For Release 6.1 and later systems, Figure 3–2 shows examples of different call types...
Page 181 - No UDP Calls Recorded at All Systems; Speed Dial; Incoming DID call from the PSTN routed across the private network.
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Feature Interactions Page 3-25 Speed Dial 3 Figure 3–2. No UDP Calls Recorded at All Systems Speed Dial 3 Non-local dial plan numbers can be programmed as speed dial numbers. System speed dial numbers ca...
Page 182 - System Renumbering
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Feature Interactions Page 3-26 System Renumbering 3 System Renumbering 3 A separate numbering plan is provided for non-local dial plan extensions, allowing system managers to enter the ranges of extensio...
Page 183 - Voice Announce to Busy
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Feature Interactions Page 3-27 Voice Announce to Busy 3 Transfers across networked systems over tandem tie trunks do not return to the transferring extension. If such a call is transferred to a busy or i...
Page 185 - and in; In this book
Security Page 4-1 4 MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Security 4 This chapter describes the security issues that you must consider as you plan and maintain a system in a private network. Most of these points have been raised in earlier c...
Page 186 - Overview; be programmed into the non-local; Suspended; column relates to restrictions only
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Security Page 4-2 Overview 4 Overview 4 Security planning and implementation, like other aspects of networking, require careful coordination among system managers. Local system business needs must be bal...
Page 187 - Calling Restrictions and Security Feature Planning in Networks; “Remote Access Default Class-of-Restriction Settings”
M E R L IN L E G E N D C o m m u n ic a tio n s S y s te m R e le a s e 6 .1 N e tw o rk R e fe re n c e 5 5 5 -6 6 1 -1 5 0 Is s u e 1 A u g u s t 1 9 9 8 S e c u rit y P a g e 4 -3 O v e rv ie w 4 Table 4–1. Calling Restrictions and Security Feature Planning in Networks Restriction, Feature, or Se...
Page 188 - Description
MER L IN LEG E N D C o mm unic a tion s Sy stem Re leas e 6. 1 N e twork Ref e renc e 5 5 5 -661 -150 Is s ue 1 Augu st 199 8 Sec u rity Pag e 4- 4 Over v ie w 4 Continued on next page Restriction, Feature, or Setting Factory Setting Suspended? Description Toll Restriction On Yes Despite toll restri...
Page 189 - — Routes assigned to Default Toll Tables: 3
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Security Page 4-5 Facility Restriction Levels and Remote Access 4 SECURITY l ALERT: ! Networked systems require special attention to security issues. Follow the rules below when setting up and planning y...
Page 190 - describes this operation.
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Security Page 4-6 Facility Restriction Levels and Remote Access 4 ■ Extensions. The factory-set FRL for extensions is 3. When an extension user attempts to use ARS or make a UDP call on his or her local ...
Page 191 - — ARS FRL. Allows or restricts use of outgoing trunks by assigning an; assigned. The factory setting is 3. Do not assign any Allowed Lists.; Allowed List Assignment. Do not assign any Allowed Lists.
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Security Page 4-7 Facility Restriction Levels and Remote Access 4 The system manager sets the options listed below for the remote access default COR on his or her own system. If the system is linked to t...
Page 192 - “Callback” on page 4
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Security Page 4-8 Facility Restriction Levels and Remote Access 4 ■ Disallowed List Assignment. Disallowed Lists should be used for the default COR. You should use Disallowed List 7, which prohibits a va...
Page 193 - Recommended Settings for Tie and Non-Tie Default COR and Callback; The diagram in; Setting Name
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Security Page 4-9 Facility Restriction Levels and Remote Access 4 Table 4–2. Recommended Settings for Tie and Non-Tie Default COR and Callback How Facility Restrictions Levels Work in a Network 4 The dia...
Page 194 - Facility Restriction Levels Applied to Network Calls; provides a quick reference to the way that route and extension or
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Security Page 4-10 Facility Restriction Levels and Remote Access 4 After a call is routed to another system, the extension/barrier code FRL has no effect. The remote system’s default COR FRL takes its pl...
Page 195 - Facility Restriction Levels
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Security Page 4-11 Facility Restriction Levels and Remote Access 4 Table 4–3. Facility Restriction Levels Local Extension/Barrier Code Default COR/FRL Local ARS or UDP Route FRL Call Allowed? 0 0 only Ye...
Page 197 - Non-Local Dial Plan Numbering
Network Management Page 5-1 5 MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Network Management 5 This chapter summarizes the system programming required in order to set up and maintain a system within a private network. Full details of all procedure...
Page 198 - Pool Assignment
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Network Management Page 5-2 General Programming in Private Networks 5 General Programming in Private Networks 5 This section outlines system features and programming options that may need adjustment or s...
Page 199 - Setting Up ARS for Private Network Use; Follow these general steps:
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Network Management Page 5-3 General Programming in Private Networks 5 Automatic Route Selection (ARS) 5 This topic describes two aspects of ARS as it is used in private networks: ■ The general steps for ...
Page 200 - guide for details on the PFT; “Facility Restriction Levels and Remote Access” on page 5; Facility Restriction Levels for Extensions
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Network Management Page 5-4 General Programming in Private Networks 5 used for emergency or other N11 calls, it should be assigned to the main pool. In this case, IXC calls determine the number of loop-s...
Page 201 - Remote Access with Barrier Codes; do require; explains the operation of
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Network Management Page 5-5 General Programming in Private Networks 5 “Facility Restriction Levels and Remote Access” on page 5 discusses the interactions among FRLs in greater detail. For procedures tha...
Page 202 - For guidelines on setting up remote access COR settings, see; “Remote Access Default Class-of-Restriction Settings” on page 6; Clock Synchronization; clock synchronization.; The programming procedure for clock; , does not change for a
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Network Management Page 5-6 General Programming in Private Networks 5 Programming. For guidelines on setting up remote access COR settings, see “Remote Access Default Class-of-Restriction Settings” on pa...
Page 203 - System A
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Network Management Page 5-7 General Programming in Private Networks 5 source is a Digital Signal 1 (DS1) facility connected to a long-distance carrier rather than a local exchange carrier. A second choic...
Page 204 - System Date and Time
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Network Management Page 5-8 General Programming in Private Networks 5 facility. In the diagram above, notice that System B has three 100D modules (and therefore three ports) to provide synchronization. (...
Page 205 - Tie Trunks; DID Trunks; for detailed programming instructions.
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Network Management Page 5-9 General Programming in Private Networks 5 Tie Trunks 5 Program analog tandem tie trunks for delay-start seizure type, two way operation, E&M signalling type (as appropriat...
Page 206 - Group Calling Enhancement
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Network Management Page 5-10 General Programming in Private Networks 5 Group Calling Enhancement 5 In Release 6.1 and later, a calling group may have a single non-local member that is defined under the U...
Page 209 - Centralized Voice Messaging Programming; — Assign the calling group hunt type as required on the VMS/AA system
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Network Management Page 5-13 General Programming in Private Networks 5 Centralized Voice Messaging Programming 5 Allowing the user to dial the same extension number to reach the centralized voice messagi...
Page 210 - only one member, the hunt type makes no difference.
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Network Management Page 5-14 General Programming in Private Networks 5 2. Assign an FRL of 0. 3. Specify the digit absorption parameter to absorb exactly the number of digits in the VMI conversion number...
Page 211 - Centralized Automated Attendant Programming; This topic describes the following two management tasks:
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Network Management Page 5-15 Non-Local Dial Plan Numbering 5 Centralized Automated Attendant Programming 5 Programming for a centralized automated attendant is the same as for a local automated attendant...
Page 212 - “Switch; Planning Guidelines; “Uniform Dial Plan Routing” on page 25
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Network Management Page 5-16 Non-Local Dial Plan Numbering 5 Non-local dial plan calls are routed over pools of private trunks using UDP routing. To maintain existing dial plans when systems are networke...
Page 213 - option on the System Programming; Valid Entries; New extension ranges; : Starting and ending numbers for non-local extension; Deleting extension ranges; : Starting numbers for non-local extension ranges to be
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Network Management Page 5-17 Non-Local Dial Plan Numbering 5 An extension number range may stipulate a single extension number. For Release 6.1 and later systems, the single non-local extension member (c...
Page 214 - Programming Instructions
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Network Management Page 5-18 Non-Local Dial Plan Numbering 5 Task List: Non-Local Dial Plan Numbering 5 NOTE: Any local dial-plan changes should be made before you program the non-local dial plan. o Obta...
Page 215 - Switch Identifiers; UXQNLQIR; satellite
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Network Management Page 5-19 Switch Identifiers 5 Switch Identifiers 5 If your system uses private tandem trunks, you must program switch identifiers. Switch identifiers are 1- or 2-digit numbers that ar...
Page 216 - Task List: Switch Identifiers; Open the System Programming menu from the console or a PC with SPM.; System D
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Network Management Page 5-20 Switch Identifiers 5 NOTES: 1. The Enter Switch Number screens for the switch identifier procedures include a Help option that supplies most of the information above. 2. For ...
Page 217 - More
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Network Management Page 5-21 Switch Identifiers 5 Programming Instructions 5 Console Procedures To enter an identifier for one trunk: /LQHV7UXQNV → More → 8'3 → 6Z1XP6LQJOH → Dial trunk no. → (QWHU → Dia...
Page 218 - Tandem PRI Facilities
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Network Management Page 5-22 Tandem PRI Facilities 5 Tandem PRI Facilities 5 This topic presents considerations for managing tandem PRI facilities connected to your local system in a private network. If ...
Page 219 - PRI Facilities Switch Type; MERLIN LEGEND Communications System Networked: LEGEND-Ntwk; other; end of the PRI trunk, not the local
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Network Management Page 5-23 Tandem PRI Facilities 5 PRI Facilities Switch Type 5 In this procedure, two additional switch types allow you to specify additional switch options in order to set up a PRI ta...
Page 220 - Task List: Switch Type; summary programming instructions below.; Console Procedure; Specify switch
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Network Management Page 5-24 Tandem PRI Facilities 5 ■ The Copy Telephone Number to Send setting is set to Copy for the PRI tandem trunk B-channel group; this setting cannot be changed as long as the swi...
Page 221 - Uniform Dial Plan Routing; “Non-Local Dial Plan Numbering” on page 15
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Network Management Page 5-25 Uniform Dial Plan Routing 5 Uniform Dial Plan Routing 5 This section includes programming procedures for assigning UDP routing. UDP routing is very similar to ARS, except tha...
Page 222 - UDP Routes; You can use inspect to review existing routes.; “Facility Restriction Levels and
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Network Management Page 5-26 Uniform Dial Plan Routing 5 UDP Routes 5 In UDP routing, routes 1–4 are associated with patterns, which are assigned first by associating non-local dial plan extension ranges...
Page 223 - Digit Absorption
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Network Management Page 5-27 Uniform Dial Plan Routing 5 NOTE: Extension outward and toll calling restrictions are ignored when a user dials a non-local dial plan extension. However, FRL extension restri...
Page 224 - The factory setting is 0.
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Network Management Page 5-28 Uniform Dial Plan Routing 5 NOTE: Do not use this procedure to overcome conflicts between local and non-local extension numbering. Such conflicts can result in numerous probl...
Page 225 - Voice and/or Data Routing
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Network Management Page 5-29 Uniform Dial Plan Routing 5 Special characters such as * , Stop, and # cannot be included as extra digits. Pause is allowed in every position but the first. NOTE: Digit absor...
Page 230 - option on the System Programming menu and then; Network; includes instructions for accessing
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Troubleshooting Page 6-2 Troubleshooting Guidelines and Preparation 6 Troubleshooting Guidelines and Preparation 6 Before troubleshooting problems, obtain copies of your system’s planning forms. Many of ...
Page 231 - Reviewing the Non-Local Dial Plan and Routing
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Troubleshooting Page 6-3 Troubleshooting Guidelines and Preparation 6 The next topic provides specific information to help you review non-local extension ranges, patterns, and routing on your system. Thi...
Page 232 - Verifying Switch Identifiers
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Troubleshooting Page 6-4 Verifying Switch Identifiers 6 Verifying Switch Identifiers 6 For communications between switches to operate properly, the switch identifiers must be properly set: ■ The switch i...
Page 234 - “Reviewing the Non-Local Dial Plan and Routing” on
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Troubleshooting Page 6-6 Call to Non-Local Extension: Silence or Fast Busy Tone 6 Call to Non-Local Extension:Silence or Fast Busy Tone 6 The following are likely circumstances in which silence occurs wh...
Page 235 - Possible Cause 2: Callback Queuing is not used.; “Callback Does Not Work”; “How Facility Restrictions Levels Work in a Network” on page 9
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Troubleshooting Page 6-7 Call to Non-Local Extension: Silence or Fast Busy Tone 6 than routes that specify tandem facilities, you may need to adjust extension and route FRLs in order to restrict access t...
Page 237 - option on the System
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Troubleshooting Page 6-9 Call to Non-Local Extension: Silence or Fast Busy Tone 6 Possible Cause 6: There may be a numbering conflict in the switch identifiers for the trunks that carry the call. Within ...
Page 238 - “PRI Facilities Switch Type” on page 23
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Troubleshooting Page 6-10 Call to Non-Local Extension: Silence or Fast Busy Tone 6 select the 3ULQW option on the System Programming menu and then choose 35,,QIR . “PRI Facilities Switch Type” on page 23...
Page 239 - If FRL settings are not the cause, go to Possible Cause 9.; Local Dial Plan Numbering” on page 15
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Troubleshooting Page 6-11 Call to Non-Local Extension: Warble Tone (Error Tone) 6 ■ If FRL settings are not the cause, go to Possible Cause 9. Possible Cause 9: If the call is a 64-kbps data call, all ro...
Page 240 - “Uniform Dial Plan Routing” on
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Troubleshooting Page 6-12 Call to Non-Local Extension: Warble Tone (Error Tone) 6 Possible Cause 3: The pattern does not have pools assigned to any routes. What to do: Verify that the correct pattern is ...
Page 242 - First, review the local routing for the call (see
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Troubleshooting Page 6-14 Call to Non-Local Extension Reaches Wrong Extension 6 Call to Non-Local Extension Reaches Wrong Extension 6 Possible Cause: If a call to a non-local extension connects to the wr...
Page 243 - “Reviewing the Non-Local Dial Plan and Routing” on page 3
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Troubleshooting Page 6-15 Call to Non-Local Extension: Message from CO 6 Call to Non-Local Extension: Message from CO 6 Possible Cause: If someone calls a non-local extension and connects to a central of...
Page 244 - Review the routing for the call (see
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Troubleshooting Page 6-16 Transfer Call to Non-Local Extension Does Not Return 6 Telephony Services client, only the transfer originator calling information is delivered to the extension, not information...
Page 245 - Conference: Cannot Add Call; All programmed and available routes for the call are busy.; To add more routes that can handle the call, see
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Troubleshooting Page 6-17 Conference: Cannot Add Call 6 Conference: Cannot Add Call 6 Non-local extensions are treated as outside parties for the purpose of transfer. A non-local conference participant t...
Page 246 - Origin System A
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Troubleshooting Page 6-18 DID Calls Not Completed 6 ■ If not enough trunks are available, consider adding more to the system. ■ If there are sufficient trunks assigned and the problem persists, the cause...
Page 247 - ARS Calls Are Blocked; “DID Calls Not Completed” on page
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Troubleshooting Page 6-19 ARS Calls Are Blocked 6 ARS Calls Are Blocked 6 Verify that switch identifiers have been assigned to both ends of all private network trunks. (Switch cannot identify tandem vers...
Page 248 - Callback Does Not Work; Possible Cause 1: Switch identifiers programmed incorrectly.; Follow the steps below to check on the problem.
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Troubleshooting Page 6-20 Callback Does Not Work 6 Callback Does Not Work 6 Callback allows queueing for an available line/trunk connected to the local system. If a user attempts an ARS- or UDP-routed ca...
Page 249 - opposite; “Switch Identifiers”
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Troubleshooting Page 6-21 Network Call Transmission Level (Volume) Too Low or Too High 6 2. As necessary, note the switch identifier programmed on each system for the trunks that carry the calls. To revi...
Page 250 - Possible Cause 2: Call transferred to the extension.; “Display Preferences
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Troubleshooting Page 6-22 MLX Displays: Network Call Display Problems 6 Possible Cause 2: More than three analog spans are involved in the call. What to Do: This may occur when calls are transferred or f...
Page 251 - Possible Cause 4: Transfer completed too quickly.; PassageWay Call Display Problems
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Troubleshooting Page 6-23 PassageWay Call Display Problems 6 Possible Cause 4: Transfer completed too quickly. What to Do: Callers must wait at least two seconds before completing transfers. If none of t...
Page 252 - Possible Cause 2: DID or PRI routing not correct
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Troubleshooting Page 6-24 ARS Calls Go to System Operator (Unassigned Extension) 6 ARS Calls Go to System Operator (Unassigned Extension) 6 Possible Cause: System managers in your private network may hav...
Page 253 - Possible Cause: Clocks are not properly synchronized.; “Clock Synchronization” on page 6
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Troubleshooting Page 6-25 Excessive Line Noise on Voice and Data Calls 6 Excessive Line Noise on Voice and Data Calls 6 Possible Cause: Clocks are not properly synchronized. What to Do: The coordinating ...
Page 254 - Operator Hears Tones; What to Do: Check the programming for the calling group:; Verity that the calling group type is Integrated VMI.
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Troubleshooting Page 6-26 Operator Hears Tones 6 Operator Hears Tones 6 Possible Cause: If the operator receives coverage calls intended for the VMS/AA because there were no ports available, the operator...
Page 256 - “Tandem PRI Facilities” on page 22
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Troubleshooting Page 6-28 Calls From a Remote System Do Not Reach the Centralized Voice Messaging 6 ■ If the routing is correct and enough routes are included in the pattern, but the problem persists, ch...
Page 257 - option on the System Programming menu and
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Troubleshooting Page 6-29 Calls From a Remote System to Centralized Voice Messaging System Get the 6 instructions for determining the switch type programmed at your system and changing it if necessary. “...
Page 258 - No Message Waiting Light Update
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Troubleshooting Page 6-30 No Message Waiting Light Update 6 ■ If the switch identifiers are correct and the problem persists, do one of the following: — If the call is being routed over any tandem PRI fa...
Page 261 - Support Telephone Number
Customer Support Information Page A-1 Support Telephone Number A MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Customer Support Information A Support Telephone Number 1 In the USA only, Lucent Technologies provides a toll-tree customer Helpline (1 8...
Page 262 - — The telephone number(s) you will be using with this equipment.
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Customer Support Information Page A-2 Canadian Department of Communications (DOC) Interference Information A Canadian Department of Communications (DOC) Interference Information 1 This digital apparatus ...
Page 264 - — Answered by the called station
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Customer Support Information Page A-4 Installation and Operational Procedures A Installation and Operational Procedures 1 The manuals for your system contain information about installation and operationa...
Page 265 - — A call is unanswered
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Customer Support Information Page A-5 DOC Notification and Repair Information A This equipment returns answer supervision on all DID calls forwarded back to the Public Switched Telephone Network. Permiss...
Page 268 - MERLIN LEGEND; Model 511A Control Unit; UL; Location Label Placement
M E RLI N LEGEND Com m unic a tion s Sy s te m Re le a s e 6 .1 Network Re fe rence 555 -661 -150 Issu e 1 Augu st 199 8 C u st omer Su ppo rt In form ation PageA-8 R ens ei gne ments sur la notification du mini stère de s Co m m u n ic atio n s d u Ca n a d a A MERLIN LEGEND Model 511A Control Unit...
Page 270 - Toll Fraud Prevention
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Customer Support Information Page A-10 Toll Fraud Prevention A To minimize the risk of unauthorized access to your communications system: ■ Use an unpublished Remote Access number. ■ Assign access codes ...
Page 271 - Criminals called; hackers; may attempt to gain unauthorized access to your; Preventive Measures; Before connecting the caller to; . In any event, it is not advisable to give anyone access to network
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Customer Support Information Page A-11 Toll Fraud Prevention A Physical Security, Social Engineering, and General Security Measures 1 Criminals called hackers may attempt to gain unauthorized access to y...
Page 273 - This; If Outcalling is required by voice messaging system extensions:
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Customer Support Information Page A-13 Toll Fraud Prevention A In Release 3.1 and later systems, default local and default toll tables are factory-assigned an FRL of 2 and 3 respectively. This simplifies...
Page 274 - Do not; use Automated Attendant prompts for ARS Codes or Pooled Facility
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Customer Support Information Page A-14 Toll Fraud Prevention A ■ All voice messaging system users must use secure passwords known only to the user. Security Risks Associated with the Automated Attendant ...
Page 275 - MERLIN MAIL; MERLIN and; MAIL Automated Attendant feature
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Customer Support Information Page A-15 Toll Fraud Prevention A NOTE: In most cases these are loop-start lines/trunks without reliable disconnect. The local telephone company must be involved in order to ...
Page 276 - Other Security Hints; Refer to; Educating Users
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Customer Support Information Page A-16 Other Security Hints A ■ The maximum length should be used for each barrier code, and should be changed periodically. Barrier codes, like passwords, should consist ...
Page 277 - Educating Operators; social engineering; Detecting Toll Fraud
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Customer Support Information Page A-17 Other Security Hints A ■ Be suspicious of any caller who claims to be with the telephone company and wants to check an outside line. Ask for a callback number, hang...
Page 278 - Establishing a Policy
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Customer Support Information Page A-18 Other Security Hints A Establishing a Policy 1 As a safeguard against toll fraud, follow these guidelines for your MERLIN LEGEND Communications System and voice mes...
Page 279 - Choosing Passwords; Passwords should be the maximum length allowed by the system.; Sequential characters (for example 123456); Physical Security; Keep telephone wiring closets and equipment rooms locked.; Limiting Outcalling
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Customer Support Information Page A-19 Other Security Hints A Choosing Passwords 1 Passwords should be the maximum length allowed by the system. Passwords should be hard to guess and should not contain: ...
Page 280 - Unauthorized system modification, movement, or alteration
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Customer Support Information Page A-20 Limited Warranty and Limitation of Liability A Limited Warranty and Limitation of Liability 1 Lucent Technologies warrants to you, the customer, that your MERLIN LE...
Page 281 - Limitation of Liability
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Customer Support Information Page A-21 Remote Administration and Maintenance A Limitation of Liability 1 Except as provided below, the liability of Lucent Technologies and its affiliates and suppliers fo...
Page 283 - Sample Reports; Table B–1. Sample Report Pages
Sample Reports Page B-1 B MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Sample Reports B This appendix includes samples of the print reports generated by the communications system. It only includes samples of reports that include information about p...
Page 284 - Table B–2; Table; Menu Option Report Name
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Sample Reports Page B-2 B Table B–2 lists all of the system reports and includes the print menu option used to print each report, the report name, and a brief description of each report. For samples of a...
Page 286 - Extension Directory
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Sample Reports Page B-4 B Table B–2. Continued Menu Option Report Name Description ([W'LUHFW Extension Directory Slot/port addresses, extensions, labels and feature-related attributes. Column headings ar...
Page 287 - Group Call Pickup; Maintenance and Troubleshooting; BRI Information Report
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Sample Reports Page B-5 B Table B–2. Continued Menu Option Report Name Description 1RQ/FO8'3 Non-Local Dial Plan Ranges of extension numbers for non-local dial plan extensions connected to a networked ex...
Page 288 - Dial Plan Report
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Sample Reports Page B-6 Dial Plan Report B Dial Plan Report 2 Print Menu Option: 'LDO3ODQ Sections: Pools; Telephone Paging Zones; Direct Group Calling Group; Lines/Trunks; Stations DIAL PLAN FOR POOLS P...
Page 289 - Dial Plan Report—
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Sample Reports Page B-7 Dial Plan Report B Dial Plan Report— Continued 2 DIAL PLAN FOR STATIONS STN #: 1 10 OPERATR STN #: 2 710 STN #: 3 11 STN #: 4 711 STN #: 5 12 STN #: 6 712 STN #: 7 13 EXT 13 STN #...
Page 291 - Non-Local Dial Plan Report
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Sample Reports Page B-9 Non-Local Dial Plan Report B Non-Local Dial Plan Report 2 Print Menu Option: 1RQ/FO8'3 (Release 6.0 and later systems only) Sections: Ranges; Patterns Range Ptn Dgt Range Ptn Dgt ...
Page 292 - Tie Trunk Information Report
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Sample Reports Page B-10 Tie Trunk Information Report B Tie Trunk Information Report 2 Print Menu Option: 7UXQN,QIRDQG7,( TIE TRUNK INFORMATION TRUNK 849 Slot/Port : 14/ 1 TIE-PBX Direction: 2 Way E&...
Page 293 - DID Trunk Information Report
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Sample Reports Page B-11 DID Trunk Information Report B DID Trunk Information Report 2 Print Menu Option: 7UXQN,QIRDQG',' DID TRUNK INFORMATION Trk SS/PP Blk DiscTime Type ExpDig DelDig AddDig Signal Inv...
Page 294 - General Trunk Information Report
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Sample Reports Page B-12 General Trunk Information Report B General Trunk Information Report 2 Print Menu Option: 7UXQN,QIRDQG*HQHUDO GENERAL TRUNK INFORMATION Trk SS/PP RemAccess Pool TlPrfx HldDisc Pri...
Page 295 - DS1 Information Report
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Sample Reports Page B-13 DS1 Information Report B DS1 Information Report 2 3ULQW0HQX2SWLRQ 7,QIR DS1 SLOT ATTRIBUTES Slot Type Format Supp Signal LineComp ClkSync Src Active 2 T1 ESF B8ZS Rob Bit 1 Prim ...
Page 296 - PRI Information Report; System: By line
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Sample Reports Page B-14 PRI Information Report B PRI Information Report 2 Print Menu Option: 35,,QIR Sections: Network Selection, Special Service, Call-by-Call and Dial Plan Routing Tables; PRI Informat...
Page 297 - PRI Information Report—; 9 12 ElecTandNtwkRoute Directly to UDP
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Sample Reports Page B-15 PRI Information Report B PRI Information Report— Continued 2 BchnlGrp #: Slot: TestTelNum: NtwkServ: Incoming Routing: 79 12 ElecTandNtwkRoute Directly to UDP Channel ID: 1 2 3 4...
Page 301 - Disallowed Lists Report; Lists 1 through 7; Access to Disallowed Lists Report
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Sample Reports Page B-19 Disallowed Lists Report B Disallowed Lists Report 2 Print Menu Option: 'LVDOORZ/VW Sections: Lists 1 through 7 DISALLOWED LISTS List : 0 Entry 0: ------------ Entry 1: ----------...
Page 302 - Automatic Route Selection Report
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Sample Reports Page B-20 Automatic Route Selection Report B Automatic Route Selection Report 2 Print Menu Option: $56 Sections: Tables AUTOMATIC ROUTE SELECTION ARS IS: ACTIVE ACCESS CODE: 9 TABLE 17: De...
Page 303 - Extension Directory Report
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Sample Reports Page B-21 Extension Directory Report B Extension Directory Report 2 Print Menu Option: ([W'LUHFW EXTENSION DIRECTORY Port Ext # Label F H R M V R A 2 Port Ext # Label F H R M V R A 2 Addr ...
Page 304 - Extension Information Report; plus extension number
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Sample Reports Page B-22 Extension Information Report B Extension Information Report 2 Print Menu Option: ([W,QIR plus extension number EXTENSION INFORMATION Extn SS/PP Type 10 1/ 1 MLX-20L + 1 DSS CTI L...
Page 305 - Extension Information Report—
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Sample Reports Page B-23 Extension Information Report B Extension Information Report— Continued 2 EXTENSION INFORMATION Extn SS/PP Type 10 1/ 1 MLX-20L + 1 DSS Button 34 Blank Status None Button 33 Blank...
Page 308 - Error Log Report
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Sample Reports Page B-26 Error Log Report B Error Log Report 2 Print Menu Option: (UURU/RJ ERROR LOG Last 30 System Errors: Message ss/pp Cnt First Last Code PRI SVC AUDIT TIMEOUT 00/00 - - 01/08 00:00:5...
Page 309 - Switch 56 Data Information Report
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Sample Reports Page B-27 Switch 56 Data Information Report B Switch 56 Data Information Report 2 Print Menu Option: 6ZLWFK Dial Plan Routing for Network Service Expected Digits: 3 Digits to Delete: 0 Dig...
Page 311 - Voice/Fax Messaging Systems
Voice/Fax Messaging Systems Page C-1 C MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Voice/Fax Messaging Systems C This appendix provides voice/fax messaging system requirements that must be followed for the voice messaging system to route calls to ...
Page 312 - Supported System Considerations; MERLIN LEGEND System; Enter
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Voice/Fax Messaging Systems Page C-2 Supported System Considerations C Supported System Considerations 3 The following are considerations for voice messaging systems used for centralized automated attend...
Page 313 - IS-III AUDIX Voice Power; When using; analog; tandem tie trunks as private network facilities, each
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Voice/Fax Messaging Systems Page C-3 Supported System Considerations C Messaging 2000 3 ■ All local and non-local UDP extensions must be programmed as mailboxes. ■ Messaging 200 can handle 2- 3- or 4-dig...
Page 315 - Table D–1
Touch-Tone Receiver Requirements Page D-1 System Requirements for Touch-Tone Receivers D MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Touch-Tone Receiver Requirements D This appendix includes information to aid in determining Touch-Tone Receiver re...
Page 316 - TTRs Required by VMS/AA; Table D–2; Number of VMS Ports
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Touch-Tone Receiver Requirements Page D-2 System Requirements for Touch-Tone Receivers D Table D–1. TTRs Required by VMS/AA *If a 12-port MERLIN LEGEND Enhanced Service Center is used, 8 TTRs are require...
Page 317 - Table D–3
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Touch-Tone Receiver Requirements Page D-3 System Requirements for Touch-Tone Receivers D Table D–2. System Requirement for TTRs Table D–3 shows the TTRs required for primary delay announcement devices. T...
Page 318 - Table D–4
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Touch-Tone Receiver Requirements Page D-4 System Requirements for Touch-Tone Receivers D Table D–4 shows the TTRs required for secondary delay announcement devices. Table D–4. TTRs Required for Secondary...
Page 319 - The following symptoms indicate that the system needs more TTRs.
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Touch-Tone Receiver Requirements Page D-5 System Requirements for Touch-Tone Receivers D The following symptoms indicate that the system needs more TTRs. ■ Single-line telephone users do not get dial ton...
Page 321 - Glossary; Italics; bit rate
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Page GL-1 Glossary Glossary G L Italics The use of italics in the glossary denotes multiple usage of the italicized text throughout the glossary. Numerics A 2B data Digital information carried by two B-c...
Page 323 - backup
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Glossary Page GL-3 B Automated Attendant IS II/III , MERLIN LEGEND MAIL , and Lucent Technologies Attendant application that automatically answers incoming calls with a recorded announcement and directs ...
Page 325 - Sequence of; bit; CAS; See; CAT; Team of individuals who answer the same types of calls.; CMS
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Glossary Page GL-5 C BRI (Basic Rate Interface) A standard protocol for accessing Integrated Service Digital Network (ISDN) services. broadband Transmission path having a bandwidth greater than a voice-g...
Page 334 - SA
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Glossary Page GL-14 H I group videoconferencingsystem A system application that allows face-to-face, simultaneous video and voice communications between groups and requires high-speed data transmission f...
Page 336 - ICOM buttons; See also; Behind Switch mode; trunk
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Glossary Page GL-16 J K L ISDN terminal adapter data station A type of data station that includes an ISDN terminal adapter as its DCE. It may also include an MLX telephone for simultaneous voice and data...
Page 338 - MFM; mode; mode codes; and data modules with
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Glossary Page GL-18 MFM (Multi-Function Module) Adapter that has a tip/ring mode for answering machines, modems, fax machines, and tip/ring alerts, and an SAA mode for -48 VDC alerts. It is installed ins...
Page 339 - module
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Glossary Page GL-19 module Circuit pack in the control unit that provides the physical jacks for connection of telephones and/or outside lines/trunks to the communications system. In the name of a module...
Page 340 - network
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Glossary Page GL-20 N O network Configuration of communications devices and software connected for information interchange. network interface Hardware, software, or both that links two systems in an inte...
Page 341 - SA button
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Glossary Page GL-21 P out-of-band signaling Signaling that uses the same path as voice-frequency transmission and in which the signaling is outside the band used for voice frequencies. parity The additio...
Page 345 - SA buttons
MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 Glossary Page GL-25 star configuration A private network arrangement where either three or more communications systems are connected with one system acting as the hub system . See also series configurati...
Page 349 - Numerics
Index Page IN-1 MERLIN LEGEND Communications System Release 6.1Network Reference 555-661-150 Issue 1 August 1998 IN Index I N Numerics 008 OPT modules , D-4 012 T/R mod ules touc h-tone rec eivers (TTRs) , D-4 016 T/R mod ules touc h-tone rec eivers (TTRs) , D-4 100D mod ule c loc k sourc e , 5-6 , ...
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