Page 3 - Issue 1; Page iii; Contents
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Contents Page iii Contents Contents iii IMPORTANT SAFETY INSTRUCTIONS ix New Features and Enhancements xi ■ Release 4.1 Enhancements xi ■ Release 4.2 Enhancements xiii ■ Release 5.0 Enhancements xv Pr...
Page 4 - Page iv; System Components
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Contents Page iv ■ Data Communications Capabilities 2-29 System Components 3-1 ■ Control Unit 3-1 ■ Telephones 3-14 ■ Operator Consoles 3-29 ■ Adapters 3-33 ■ Adjuncts 3-35 ■ Power-Related Hardware 3-...
Page 5 - Page v; Learning More
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Contents Page v ■ Adding a QCC Operator Position 6-60 ■ Adding Operator Features 6-63 ■ Connecting Auxiliary Equipment 6-65 ■ Changing Calling Group Assignments 6-68 ■ Revising Allowed Lists 6-69 ■ As...
Page 6 - Page vi; Customer Support Information
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Contents Page vi ■ Programmed Button Fails 8-21 ■ Reminder Messages Received with the Wrong Time 8-22 ■ Recall/Switchhook Does Not Work 8-23 ■ Calling Group Members Not Receiving Calls 8-24 ■ Calls No...
Page 7 - Page vii; Index
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Contents Page vii Index IN–1
Page 8 - Page viii
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Contents Page viii
Page 9 - Page ix; IMPORTANT SAFETY INSTRUCTIONS; Read and understand all instructions.
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 IMPORTANT SAFETY INSTRUCTIONS Page ix IMPORTANT SAFETY INSTRUCTIONS 0 When installing telephone equipment, always follow basic safety precautions to reduce the risk of fire, electrical shock, and inju...
Page 10 - Page x; For your personal safety, DO NOT install an MFM yourself.; SAVE THESE INSTRUCTIONS
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 IMPORTANT SAFETY INSTRUCTIONS Page x ■ The MERLIN LEGEND Communications System requires a supplementary ground . ■ Do not attach the power supply cord to building surfaces. Do not allow anything to re...
Page 11 - Page xi; New Features and Enhancements; Release 4.1 Enhancements; Night Service with Coverage Control
New Features and Enhancements Page xi Release 4.1 Enhancements MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 New Features and Enhancements 0 Release 4.1 Enhancements 0 Release 4.1 includes all Release 4.0 functionality, plus the enhancements list...
Page 12 - Page xii; Night Service Group Line Assignment
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 New Features and Enhancements Page xii Release 4.1 Enhancements When Coverage Control is enabled and the MERLIN LEGEND Communications System is put into Night Service, all programmed Coverage VMS Off ...
Page 13 - Page xiii; Release 4.2 Enhancements
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 New Features and Enhancements Page xiii Release 4.2 Enhancements Release 4.2 Enhancements 0 Release 4.2 includes all Release 4.1 functionality, plus the enhancements listed below. There are no hardwar...
Page 14 - Page xiv; — A call is not answered by an Auto Login or Auto Logout calling group; MERLIN LEGEND Reporter
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 New Features and Enhancements Page xiv Release 4.2 Enhancements — DMS tie trunk service to provide private exchange call rating for calls placed on a dedicated central office facility between the MERL...
Page 15 - Page xv; Maintenance Enhancements; Release 5.0 Enhancements
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 New Features and Enhancements Page xv Release 5.0 Enhancements whether adequate incoming phone lines and agents are available to handle peak-call load. MERLIN LEGEND Reporter support is provided via a...
Page 16 - Page xvi; Basic Call Control
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 New Features and Enhancements Page xvi Release 5.0 Enhancements to control and monitor MLX and analog multiline telephone (BIS only) operations. The physical connection for the CTI link is an MLX port...
Page 17 - Page xvii; A transfer of a call that was answered by a voice response unit; monitored; DLC. When a DLC is a regular; unmonitored; HotLine Feature
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 New Features and Enhancements Page xvii Release 5.0 Enhancements NOTE: In the case of remote access calls, the only information that the application can collect about the caller is the remote telephon...
Page 18 - Page xviii; SECURITY
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 New Features and Enhancements Page xviii Release 5.0 Enhancements Any type of inside or outside line that is normally available to a single-line telephone can be assigned to a HotLine extension. Gener...
Page 19 - Page xix; Two or more groups may share an announcement device.
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 New Features and Enhancements Page xix Release 5.0 Enhancements Two or more groups may share an announcement device. A primary delay announcement device can be administered as a secondary delay announ...
Page 20 - Page xx
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 New Features and Enhancements Page xx Release 5.0 Enhancements MLX-5 and MLX-5D Telephones 0 MLX-5™ nondisplay and MLX-5D™ display telephones are compatible with all system releases. The display telep...
Page 21 - Page xxi; Release 3.1 Enhancements; Call Restriction Checking for Star Codes
Prior Releases: Features and Enhancements Page xxi Release 3.1 Enhancements MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Prior Releases: Features and Enhancements 0 Release 3.1 Enhancements 0 Release 3.1 includes all Release 3.0 functionality, p...
Page 22 - Page xxii; Programmable Second Dial Tone Timer; Appendix A, ‘‘Customer Support Information’’
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Prior Releases: Features and Enhancements Page xxii Release 3.1 Enhancements Programmable Second Dial Tone Timer 0 The system manager can assign a second dial tone timer to lines/trunks, in order to h...
Page 23 - Page xxiii; Default for the Default Local Table; Technicians must enter a password in order to perform trunk tests.; Release 4.0 Enhancements; Support for Up to 200 Extensions; An expanded dial plan supports up to 200 tip/ring devices.; Support for National ISDN BRI Service; bearer channels; New Control Unit Modules
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Prior Releases: Features and Enhancements Page xxiii Release 4.0 Enhancements Default for the Default Local Table 0 The default Automatic Route Selection (ARS, Hybrid/PBX mode only) FRL has changed to...
Page 24 - Page xxiv; Support for 2B Data Applications
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Prior Releases: Features and Enhancements Page xxiv Release 4.0 Enhancements 016 Tip/Ring Module 0 This new module supports a 200-extension dial plan by providing 16 ports for tip/ring devices. Applic...
Page 25 - Page xxv; Voice Announce on Queued Call Console (QCC); Release 4.0 has added a; time; limit for calls in queue in addition to the previous; number of calls; limit. If the Overflow Threshold Time option is set to a valid; Single-Line Telephone Enhancements
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Prior Releases: Features and Enhancements Page xxv Release 4.0 Enhancements Voice Announce on Queued Call Console (QCC) 0 The system manager can enable the fifth Call button on a QCC console (Hybrid/P...
Page 26 - Page xxvi
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Prior Releases: Features and Enhancements Page xxvi Release 4.0 Enhancements
Page 27 - Page xxvii; About This Book; Intended Audience; This First’’; Feature Reference; and to; System Programming
About This Book Page xxvii Intended Audience MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 About This Book The MERLIN LEGEND Communications System is an advanced digital switching system that integrates voice and data communications features. Voi...
Page 28 - Page xxviii; Terms and Conventions Used; Old
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 About This Book Page xxviii Terms and Conventions Used In the USA only, Lucent Technologies provides a toll-free customer Helpline 24 hours a day. Call the Helpline at 1 800 628-2888 (consultation cha...
Page 29 - Page xxix; Typographical Conventions; CAUTION; Security; Example
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 About This Book Page xxix Security Typographical Conventions 0 Certain type fonts and styles act as visual cues to help you rapidly understand the information presented: Product Safety Labels 0 Throug...
Page 30 - Page xxx; Appendix A, ‘‘Customer Support; ‘‘Security of Your System:; Related Documents; Title; Nondisplay Telepho; System Operator Support
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 About This Book Page xxx Related Documents Nondisplaying authorization codes and telephone numbers provide another layer of security. For more information, see Appendix A, ‘‘Customer Support Informati...
Page 31 - Page xxxi; How to Comment on This Book; Miscellaneous User Support
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 About This Book Page xxxi How to Comment on This Book How to Comment on This Book 0 We welcome your comments, both positive and negative. Please use the feedback form on the next page to let us know h...
Page 32 - Overview; A description of system manager responsibilities; Overview
Read This First Page 1-1 Overview 1 MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 1 0 Read This First This chapter includes important background information to help you understand the system manager function and how to use this guide. After a bri...
Page 33 - how to quickly; Using This Guide; This guide is loosely divided into two parts:
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Read This First Page 1-2 Overview 1 Whether using a system telephone or a PC to program system changes, you simply make selections from menus; you don’t have to remember any special commands or codes....
Page 34 - Related Guides; ‘‘Managing the System’’; Your Role as System Manager
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Read This First Page 1-3 Your Role as System Manager 1 Related Guides 1 Two categories of guides are available for the system: ■ User Guides and Operator Guides. Each of these guides describes the use...
Page 35 - ‘‘Learning More’’; System Manager Responsibilities; The System Planning Forms
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Read This First Page 1-4 The System Planning Forms 1 If you want more detailed instructions, you can use the step-by-step procedures in the system’s manuals. The instructions are designed so that you ...
Page 36 - Upgrading the System; Maintenance Upgrade. To fix problems in the system.; ‘‘Backing Up the System’’ on page 6-38
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Read This First Page 1-5 Upgrading the System 1 programming process run smoothly, the Lucent Technologies personnel fill out and refer to planning forms that record all of the system’s settings and fe...
Page 37 - Environmental Requirements; Do not install the control unit outdoors.
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Read This First Page 1-6 Environmental Requirements 1 For more information about upgrading your system, contact your Lucent Technologies representative. Environmental Requirements 1 The control unit r...
Page 38 - About the System; Appendix B, ‘‘About Telecommunications’’
About the System Page 2-1 2 MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 2 0 About the System This chapter provides a general overview that introduces all of the major aspects of the system and its operation, including: ■ Trunks ■ Modes of opera...
Page 39 - Background; switching; or; exchange; ) where human operators switched calls at; private branch exchanges; business’ calls are between telephones on site within the company.
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 About the System Page 2-2 Background 2 Background 2 Alexander Graham Bell and his assistant, Thomas A. Watson, demonstrated the first working model of a telephone on March 10, 1876. Bell made the call...
Page 40 - The Local Loop
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 About the System Page 2-3 Background 2 Figure 2–1. The Local Loop Telephone CompanyCentral Office(CO) CustomerPremises
Page 41 - The Telephone Network; Telephone Equipment; transmitter; connected by; direct current; ), it draws no current from the CO. When a person removes the handset
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 About the System Page 2-4 Background 2 Figure 2–2. The Telephone Network Telephone Equipment 2 The first working model of a telephone consisted of a microphone (called a transmitter ) and a small loud...
Page 43 - Switching Equipment; central offices; The Evolution of Switches; illustrates this evolution of switching equipment.
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 About the System Page 2-6 Background 2 ■ Digital Signal. Information transmitted in a coded form (from a computer) represented by discrete signal elements; for example, off and on or zero and one. Swi...
Page 44 - The dedicated lines between COs were called
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 About the System Page 2-7 Background 2 Figure 2–3. The Evolution of Switches Eventually, as more and more COs were created, a hierarchy of special switching offices (SOs) connected the COs locally and...
Page 45 - toll network; and comprises national and international; The Switching Office Hierarchy; A number of COs may serve a; Switching Methods
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 About the System Page 2-8 Background 2 ■ Level 3 and Above: Switching among All SOs. To ensure that there is a communications path from each SO to any other SO, ever-increasing levels of SOs combine l...
Page 46 - station switching; System Overview; , the system allows the connection; control unit; to telephones and other system equipment, for
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 About the System Page 2-9 System Overview 2 and the parties had hung up, the lamp associated with each connecting cord would go out and the operator knew that the call was complete and the cord could ...
Page 47 - applications; ) can function according
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 About the System Page 2-10 System Overview 2 Depending on the trunks and the telephones and other equipment selected, a wide array of features and add-on products ( applications ) can function accordi...
Page 49 - Incoming Trunks
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 About the System Page 2-12 Incoming Trunks 2 Incoming Trunks 2 Trunks are the telephone company’s facilities, provided by the central office (CO) to carry voice or data communications (see Figure 2–6 ...
Page 51 - The types of trunks are:; channels
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 About the System Page 2-14 Incoming Trunks 2 The types of trunks are: ■ Loop-Start Lines (Incoming and Outgoing Calls). Provide incoming and outgoing calls and are intended primarily for single-line t...
Page 52 - Modes of Operation
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 About the System Page 2-15 Modes of Operation 2 T1 Voice Operation. A “line” can be programmed through the system, without the services of a telephone company installer, to emulate a ground-start, l...
Page 53 - Planning Forms; your Lucent Technologies representative; The system operates in one of three modes:
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 About the System Page 2-16 Modes of Operation 2 ■ The features and applications that your business can use and how they work ■ How the system is registered with the Federal Communications Commission (...
Page 54 - Continued on next page
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 About the System Page 2-17 Modes of Operation 2 Table 2–1. Modes of Operation Key Mode Hybrid/PBX Mode Behind Switch Mode Description Telephones have multiple buttons (or keys) labeled with telephone ...
Page 55 - Components; The system includes the following components:; carriers; into; modules; Continued; Key Mode
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 About the System Page 2-18 Components 2 Components 2 The system includes the following components: ■ Control Unit. The circuitry that manages the switching activities of the telephone company’s trunks...
Page 56 - illustrates some of the components of the system.
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 About the System Page 2-19 Components 2 The MLX-20L telephone is the only telephone that can be assigned through system programming to function as a QCC. The buttons on the QCC are factory-set with fi...
Page 58 - Line/Trunk and Extension Modules; LS; GS; for; PFT Jack
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 About the System Page 2-21 Components 2 Line/Trunk and Extension Modules 2 The line/trunk and extension modules inserted into the control unit have jacks for connecting CO trunks and system telephone ...
Page 59 - Features; Chapter 4, ‘‘Features and Applications’’; provides detailed information, including
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 About the System Page 2-22 Features 2 Features 2 The versatility and power of the system are due, in large part, to the variety of feature settings and services it can provide. Features include tradit...
Page 60 - PassageWay Telephony; illustrates some of these applications.; CTI link; (part of the PassageWay
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 About the System Page 2-23 Applications 2 NOTE: A CTI link is not compatible with all Macintosh OS and UNIX System clients, which must support private data in order to function with the feature. For a...
Page 62 - Programming the System; — An MLX-20L telephone, referred to as the; programming console; — A PC with System Programming and Maintenance (SPM) software,; local; modem; remote; System Capacities
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 About the System Page 2-25 Programming the System 2 Programming the System 2 System installation includes programming features, settings, and options selected by you or a representative from your comp...
Page 63 - Auxiliary Components
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 About the System Page 2-26 Auxiliary Components 2 Auxiliary Components 2 There are many other components that people use with the system, including adapters, adjuncts, and accessories. You probably ha...
Page 64 - Chapter 3, ‘‘System Components’’; Equipment and
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 About the System Page 2-27 Auxiliary Components 2 — Protection Accessories. For example, for grounding and protecting special telephone connections (like a telephone located in a different building) f...
Page 65 - Figure 2–10. Auxiliary System Components
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 About the System Page 2-28 Auxiliary Components 2 Figure 2–10. Auxiliary System Components TelephoneCompany MERLINLEGEND Voice Messaging System Call Accounting System AuxiliaryComponents Fax Machine M...
Page 66 - Data Communications Capabilities; A special type of extension, called a; data workstation; is a type of data workstation that allows group or desktop
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 About the System Page 2-29 Data Communications Capabilities 2 Data Communications Capabilities 2 One of the important capabilities of the system is that it can carry both voice and data communications...
Page 67 - B data
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 About the System Page 2-30 Data Communications Capabilities 2 (Integrated Digital Services Network) communications device to an MLX extension. Group videoconferencing may require ExpressRoute 1000s, o...
Page 68 - Control Unit; Line/trunk and extension modules (up to 17 total in three carriers); Carriers; jacks; ports; and two
System Components Page 3-1 Control Unit 3 MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 3 0 System Components This chapter describes the system’s basic hardware. It includes descriptions of the control unit, MLX telephones, analog multiline telep...
Page 69 - backplane; Processor Module; SMDR
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 System Components Page 3-2 Control Unit 3 Inside the back of each carrier is a component called the backplane , which holds the circuitry that makes it possible for the modules to “talk” to each other...
Page 70 - PCMCIA Memory Card; or contact your Lucent Technologies representative.; Forced Installation; . To upgrade your system to the latest release.; Maintenance Upgrade Memory Card. Orange label entitled; To fix problems in the system.
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 System Components Page 3-3 Control Unit 3 Figure 3–1. Processor Module A super capacitor in the processor module provides backup power for the system’s clock and its memory in case of power failure or...
Page 71 - Translation Memory Card. White label entitled; The power supply module (; Power Supply Module
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 System Components Page 3-4 Control Unit 3 ■ Translation Memory Card. White label; entitled Translation Card . To back up and restore your system programming as an alternative to using System Programmi...
Page 72 - Each module has a label that contains its name. As noted in; Modules Supporting Extensions; describes the type of equipment that each module supports. This; Extension Jacks
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 System Components Page 3-5 Control Unit 3 Line/Trunk and Extension Modules 3 Line/trunk and extension modules have jacks for connecting telephone company lines/trunks and extension wires to the contro...
Page 73 - physical extension jacks on the module.
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 System Components Page 3-6 Control Unit 3 analog multiline telephone and a modem or other adjunct at the same location in the system and give each one its own extension number, you must use two physic...
Page 74 - Modules Supporting Lines/Trunks; Power-Failure Transfer Telephones; Digital Signal Level 1; Chapter 2, ‘‘About the System’’; Shared Access for Switched Services (SASS)
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 System Components Page 3-7 Control Unit 3 NOTE: The MERLIN LEGEND MAIL® Voice Messaging System integrates a T/R module with a voice messaging system and is both a module and an application. Modules Su...
Page 75 - System Planning; or contact your; routing by dial plan
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 System Components Page 3-8 Control Unit 3 NOTES: 1. In releases prior to 4.2, only AT&T services for Lucent Technologies generic 4ESS, Lucent Technologies 5ESS, and other providers’ emulations of ...
Page 76 - — Voice Operation. T1 voice channels can be configured to emulate
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 System Components Page 3-9 Control Unit 3 ■ T1 Service. This service is cost-effective and convenient for many businesses. Prior to Release 4.0, it provided voice operation only. In Release 4.0 and la...
Page 77 - digital facilities are available from COs in many areas.; Summary; lists the number of available jacks for
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 System Components Page 3-10 Control Unit 3 800 NI-BRI Module 3 Available for Release 4.0 and later systems, this module supplies eight line/trunk jacks for connecting central office facilities that us...
Page 79 - Module
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 System Components Page 3-12 Control Unit 3 Table 3–1. Line/Trunk and Extension Modules Module Line/Trunk Description 008 none Capacity: 8 analog extension jacksSupports: Analog multiline telephones 00...
Page 81 - Telephones; adjuncts; MLX Telephones
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 System Components Page 3-14 Telephones 3 * For Release 4.0 and later systems only † Not compatible with firmware vintage 29; use an earlier or later vintage. ‡ For Release 5.0 and later systems only §...
Page 83 - Optional
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 System Components Page 3-16 Telephones 3 MLX-28D 3 The MLX-28D telephone ( Figure 3–4 ) provides the following features: ■ Optional Direct-Line Console (DLC) operation ■ Display (2 lines by 24 charact...
Page 84 - ‘‘Queued Call Consoles’’ on page 3-30
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 System Components Page 3-17 Telephones 3 MLX-20L telephones cannot be wall-mounted. When used as a QCC, some restrictions apply. The line buttons are not programmable, and the console cannot have an M...
Page 85 - 6 line buttons that can be programmed with features
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 System Components Page 3-18 Telephones 3 MLX-16DP 3 The MLX-16DP telephone ( Figure 3–6 ) provides the following features: ■ Display (2 lines by 24 characters) ■ 16 line buttons that can be programmed...
Page 86 - 0 line buttons that can be programmed with features
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 System Components Page 3-19 Telephones 3 MLX-10D 3 The MLX-10D telephone ( Figure 3–7 ) provides the following features: ■ Display (2 lines by 24 characters) ■ 10 line buttons that can be programmed w...
Page 88 - first; be removed from the extension by centralized
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 System Components Page 3-21 Telephones 3 replaces an MLX-10 or MLX-10D telephone, all line and feature buttons must first be removed from the extension by centralized telephone programming, so that “p...
Page 89 - Direct Station Selector
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 System Components Page 3-22 Telephones 3 replaces an MLX-10 or MLX-10D telephone, all line and feature buttons must first be removed from the extension by centralized telephone programming, so that “p...
Page 90 - Figure 3–10. Direct Station Selector; The DSS can have up to 3 pages of numbers, for a total
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 System Components Page 3-23 Telephones 3 Figure 3–10. Direct Station Selector Ten fixed-feature buttons with green lights are at the bottom of the DSS. The first three (from left to right) on the top ...
Page 91 - Analog Multiline Telephones
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 System Components Page 3-24 Telephones 3 NOTE: Extensions may have to be renumbered in order to have all extension numbers appear on the DSS. A fourth button (lower leftmost) is the Message Status but...
Page 92 - lists the recommended single-line telephones. Other available; Single-Line Telephones; Line Buttons on Multiline Telephones; Model; Basic desk telephone
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 System Components Page 3-25 Telephones 3 Single-Line Telephones 3 Table 3–3 lists the recommended single-line telephones. Other available single-line telephones are also supported but are not recommen...
Page 93 - ‘‘Modes of Operation’’ on page 2-15; Key Mode Line Buttons; Line Buttons (or Keys). These buttons are associated with specific
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 System Components Page 3-26 Telephones 3 programming, but every multiline telephone automatically has two ICOM (Intercom) or three SA (System Access) buttons assigned. Whether your system has ICOM but...
Page 94 - Line Buttons in Hybrid/PBX Mode; principal
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 System Components Page 3-27 Telephones 3 You can assign any combination of up to 10 ICOM Voice, ICOM Ring, and ICOM Originate Only buttons to each telephone on line buttons 1 through 10. The number of...
Page 95 - not; host system; assigned to that person. To access an outside trunk, you dial
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 System Components Page 3-28 Telephones 3 ■ Personal Line. Use this button to dedicate the use of a specific outside trunk to one or more telephones in the system. You can use the personal line button ...
Page 96 - Operator Consoles; Queued Call Console; Table
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 System Components Page 3-29 Operator Consoles 3 voice-announced call and the user at the destination extension has a telephone with no speakerphone, or has disabled voice announcements, the telephone ...
Page 97 - Table 3–4. Maximum Number of System Operator Positions; Queued Call Consoles; cannot; use feature codes to activate; QCC Buttons; Position Type; QCC
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 System Components Page 3-30 Operator Consoles 3 Table 3–4. Maximum Number of System Operator Positions The system cannot have more than eight operator positions of any combination (QCCs and/or DLCs); ...
Page 98 - Position Busy (Also Called; operator console out of service.; Night Service. Activates and deactivates Night Service.
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 System Components Page 3-31 Operator Consoles 3 voice-announced calls. This setting applies to all QCCs in the system. ■ Start. Initiates the call-directing process by putting a caller on hold at the ...
Page 100 - Keep these facts in mind if you need to work with DLCs:; Adapters; System Adapters; channel service unit; ) is the interface between the 100D module and the
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 System Components Page 3-33 Adapters 3 You can add one or two DSSs to the MLX-20L or MLX-28D telephone to provide 150 (3 pages for each of 50 buttons) or 300 (3 pages for each of 50 buttons for each o...
Page 101 - Telephone Adapters
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 System Components Page 3-34 Adapters 3 Telephone Adapters 3 The adapters described below connect adjuncts to telephones. Multi-Function Module 3 The Multi-Function Module (MFM) enables you to connect ...
Page 102 - General Purpose Adapter; A GPA is; recommended for use with a fax machine. See; Adjuncts; System Adjuncts
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 System Components Page 3-35 Adjuncts 3 A qualified service technician sets up your MFMs to work with either an adjunct or a supplemental alert. General Purpose Adapter 3 A General Purpose Adapter (GPA...
Page 103 - See “Telephone Adjuncts”; Station Message Detail Recording Printer; An SMDR record consists of the following fields:
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 System Components Page 3-36 Adjuncts 3 NOTE: Modems can be connected directly to a 012 or 016 (Release 4.0 or later) module on the control unit or to an extension. ( See “Telephone Adjuncts” on page 3...
Page 104 - System Programming and Maintenance PC; Loudspeaker Paging Systems; Plus, you must also install a Universal Paging Access Module; Dial Dictation
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 System Components Page 3-37 Adjuncts 3 System Programming and Maintenance PC 3 You can use a PC with MS-DOS® version 3.3 or higher and System Programming and Maintenance (SPM) software to program and ...
Page 105 - Delay Announcements; ‘‘Group Features’’ on page 4-49; Door Phone
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 System Components Page 3-38 Adjuncts 3 Delay Announcements 3 Use up to 10 primary delay announcement devices and one secondary device (Release 5.0 and later systems only) to cover incoming calls that ...
Page 106 - Headpieces; Mirage®. Receiver fits over either ear. Not for noisy environments.; Manual Operation (Analog Multiline Telephones Only); Four additional specialty handsets are available:; Message-Waiting Indicator
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 System Components Page 3-39 Adjuncts 3 Headpieces 3 Six different headpieces are available as headset components. Each is light, comfortable, and uses a transparent voice tube to eliminate any cumbers...
Page 107 - Additional Telephone Adjuncts; The types of DCE that the system supports include:; ISDN Terminal Adapters. Also called; , these devices allow; ISDN terminal adapter; is designed for digital communications within the
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 System Components Page 3-40 Adjuncts 3 Additional Telephone Adjuncts 3 You can also connect answering machines and credit card verification terminals to telephones. Data Communications Adjuncts 3 You ...
Page 108 - You cannot connect a DCE to a QCC.; Videoconferencing Systems
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 System Components Page 3-41 Adjuncts 3 ■ Inverse Multiplexors (IMUXs). These devices are used to allow data and video communications over two channels or B-channels of a digital facility. ■ Other Acce...
Page 109 - See; Ascend Pipeline 25-Px Access Device; The Internet Connection; is a summary of the adjuncts.
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 System Components Page 3-42 Adjuncts 3 If the desktop video system supports 1B data, it can make or receive a call using only one B-channel while the MLX telephone is on a call. One B-channel is not g...
Page 110 - Adjunct Summary
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 System Components Page 3-43 Adjuncts 3 Table 3–5. Adjunct Summary Equipment Description Alerts (AC):Any audible or visual alert that operates on 20–30 Hz ringing signals; associated with a specific ex...
Page 111 - Equipment; LS or GS/LS trunk jack; MFM and MLX extension jack; Cannot be connected to a QCC.; Connects to analog multiline phones.; Headsets and Adapters
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 System Components Page 3-44 Adjuncts 3 Table 3–5. Continued Equipment Description Dial Dictation:A device that requires contact closure can be used on LS/GS line jack only with UPAM. Can be connected ...
Page 112 - Power-Related Hardware; Power Accessories; MFM and MLX extension jack,; Music coupler required.; Connects to SMDR jack on processor module.
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 System Components Page 3-45 Power-Related Hardware 3 Power-Related Hardware 3 Your Lucent Technologies representative can plan for added power-related hardware to provide your system with additional p...
Page 113 - System Auxiliary Power; unit load; Telephones and adjuncts; Battery Backup Power
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 System Components Page 3-46 Power-Related Hardware 3 System Auxiliary Power 3 When your system is installed, when you change the system operating mode, or when you expand your system, a Lucent Technol...
Page 114 - MLX telephone extension jacks on 008 MLX or 408 GS/LS-MLX modules; Off-Premises Range Extender
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 System Components Page 3-47 Power-Related Hardware 3 In-Range Out-of-Building Protection 3 Your Lucent Technologies representative orders an In-Range Out-of-Building (IROB) protection unit when equipm...
Page 115 - Trouble Alarm; wire pair for a group of DID trunks; Power-Failure Transfer Telephone
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 System Components Page 3-48 Power-Related Hardware 3 Trouble Alarm 3 System operator consoles have programmed Alarm buttons to let you know if there is a problem with the system. An external bell or l...
Page 117 - Features and Applications
Features and Applications Page 4-1 Features 4 MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 4 0 Features and Applications This chapter offers descriptions of system features and applications that are available to help enhance your system. System ...
Page 118 - ‘‘Covering Calls’’ on page 4-32; Feature Finders
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Features and Applications Page 4-2 Features 4 ■ General Systemwide Features. Features and settings that apply to all or most users, for example, One-Touch Hold. These features are set at installation ...
Page 120 - Basic Calling and Answering; This Feature Finder (
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Features and Applications Page 4-4 Features 4 Basic Calling and Answering 4 This Feature Finder ( Table 4–1 ) covers features that users and Direct-Line Console (DLC) operators may need for basic call...
Page 121 - Feature Finder: Basic Calling and Answering; Answering calls
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Features and Applications Page 4-5 Features 4 Table 4–1. Feature Finder: Basic Calling and Answering Basic Calling and Answering Type PROG Considerations Feature Name Answering calls See the phone num...
Page 122 - Table 4–1. Continued; Type
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Features and Applications Page 4-6 Features 4 Table 4–1. Continued Basic Calling and Answering Type PROG Considerations Feature Name Answering calls (continued) Answer calls that come to your extensio...
Page 123 - Dialing and calling
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Features and Applications Page 4-7 Features 4 Table 4–1. Continued Basic Calling and Answering Type PROG Considerations Feature Name Dialing and calling Dial an inside or outside number with one touch...
Page 125 - Paging
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Features and Applications Page 4-9 Features 4 Table 4–1. Continued Basic Calling and Answering Type PROG Considerations Feature Name Paging Page over your company’s loudspeaker system. User SYS Loudsp...
Page 126 - Transferring calls
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Features and Applications Page 4-10 Features 4 Table 4–1. Continued Basic Calling and Answering Type PROG Considerations Feature Name Transferring calls Transfer a call to an inside or outside number....
Page 127 - Covering Calls and Having Calls Covered; The Feature Finder in
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Features and Applications Page 4-11 Features 4 Covering Calls and Having Calls Covered 4 The Feature Finder in Table 4–2 covers features that users and Direct-Line Console (DLC) operators may need whe...
Page 128 - Covering others’ calls
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Features and Applications Page 4-12 Features 4 Table 4–2. Feature Finder: Covering Calls and Having Calls Covered Covering Calls and Having Calls Covered Type PROG Considerations Feature Name Covering...
Page 129 - Table 4–2. Continued
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Features and Applications Page 4-13 Features 4 Table 4–2. Continued Have all your calls covered by a co-worker. SYS Primary Coverage Have your calls ring immediately at your extension or only after a ...
Page 130 - Calling Privileges and Restrictions; ‘‘Security’’ on page 4-47; Feature; ‘‘Calling Restrictions’’ on page 4-40
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Features and Applications Page 4-14 Features 4 Calling Privileges and Restrictions 4 Calling privileges and restrictions are planned and programmed centrally for the extensions in your company, as wel...
Page 131 - Feature Finder: Calling Privileges and Restrictions
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Features and Applications Page 4-15 Features 4 Table 4–3. Feature Finder: Calling Privileges and Restrictions Calling Privileges and Restrictions Type PROG Considerations Feature Name Preventing peopl...
Page 132 - Table 4–3. Continued; Allowing calls
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Features and Applications Page 4-16 Features 4 Table 4–3. Continued Calling Privileges and Restrictions Type PROG Considerations Feature Name Allowing calls Allow people to use their own calling privi...
Page 133 - Customizing Phones
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Features and Applications Page 4-17 Features 4 Customizing Phones 4 The Feature Finder in Table 4–4 describes features that people in your company can use to make their telephones work better for them...
Page 134 - Feature Finder: Customizing Phones
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Features and Applications Page 4-18 Features 4 Table 4–4. Feature Finder: Customizing Phones Customizing Phones Type PROG Considerations Feature Name Give your phone its own distinctive ring. User EXT...
Page 135 - Messaging; The system includes a number of messaging features (see
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Features and Applications Page 4-19 Features 4 Messaging 4 The system includes a number of messaging features (see Table 4–5 ) that allow people at your company to let others know when they have calle...
Page 136 - Feature Finder: Messaging; Leaving messages
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Features and Applications Page 4-20 Features 4 Table 4–5. Feature Finder: Messaging Messaging Type PROG Considerations Feature Name Leaving messages Call and let a co-worker with a display phone know ...
Page 137 - Table 4–5. Continued; Setting up messaging
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Features and Applications Page 4-21 Features 4 Table 4–5. Continued Messaging Type PROG Considerations Feature Name Setting up messaging Change the posted messages that users can choose from. Gener al...
Page 138 - Timekeeping; General
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Features and Applications Page 4-22 Features 4 Timekeeping 4 People at your company can set alarms or reminder calls to let them know when it is time for some event (see Table 4–6 ). They also can use...
Page 139 - Feature Finder: System Manager’s Functions and Features; Group activities
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Features and Applications Page 4-23 Features 4 Table 4–7. Feature Finder: System Manager’s Functions and Features System Manager’s Functions and Features Type PROG Considerations Feature Name Group ac...
Page 140 - Table 4–7. Continued
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Features and Applications Page 4-24 Features 4 Table 4–7. Continued System Manager’s Functions and Features Type PROG Considerations Feature Name Group activities (continued) Set up as many as 10 prim...
Page 141 - Maintenance; System
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Features and Applications Page 4-25 Features 4 Table 4–7. Continued Copy line assignments, buttons, and features from one extension to another. User CNT See System Programming Extension CopyLine Copy ...
Page 142 - Type PROG Considerations; Numbering lines and extensions (See also SYS items in
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Features and Applications Page 4-26 Features 4 Table 4–7. Continued System Manager’s Functions and Features Type PROG Considerations Feature Name Maintenance (continued) For noisy places: turn off mic...
Page 143 - Reports
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Features and Applications Page 4-27 Features 4 Table 4–7. Continued System Manager’s Functions and Features Type PROG Considerations Feature Name Operators (continued) Prevent DLC operators from accid...
Page 145 - Special Operator and Supervisor Features; AUTO
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Features and Applications Page 4-29 Features 4 Special Operator and Supervisor Features 4 The Feature Finder in Table 4–8 lists features that are available only to operators. Many of the features list...
Page 146 - Feature Finder: Special Operator and Supervisor Features
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Features and Applications Page 4-30 Features 4 Table 4–8. Feature Finder: Special Operator and Supervisor Features Special Operator and Supervisor Features Type PROG Considerations Feature Name Set ot...
Page 147 - Table 4–8. Continued
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Features and Applications Page 4-31 Features 4 Table 4–8. Continued Special Operator and Supervisor Features Type PROG Considerations Feature Name Call an inside or outside number with one touch. Oper...
Page 148 - Feature Descriptions; includes complete; Covering Calls; The system includes a group of capabilities called; coverage features; described in
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Features and Applications Page 4-32 Features 4 Feature Descriptions 4 This section provides more detail about certain groups of related features, so that you can gain additional insight when it is nec...
Page 149 - Sharing Lines; principal extension; Forward and Follow Me; Forward, Follow Me, and Remote Call Forward allow a user to; temporarily; send; Forward; if the person turns it on or off from the; Follow Me
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Features and Applications Page 4-33 Features 4 Sharing Lines 4 The simplest way to cover someone else’s calls is to share a line with him or her. This method is most appropriate in Hybrid/PBX and Behi...
Page 150 - ‘‘Direct Voice Mail’’ on page 4-36; Pickup; pickup group; Coverage; coverage
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Features and Applications Page 4-34 Features 4 to the forwarded-to extension. If a call is not answered at the forwarding extension (or if, in Release 4.1 and later systems, the sender’s SA or ICOM li...
Page 151 - Cover Sales; Cover Juan; the receiver knows whose call he or she is answering.; Primary Coverage; ), where the call rings at the sender’s phone and goes to the receiver’s
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Features and Applications Page 4-35 Features 4 Generally, it is best for callers to receive individual attention. If a sender has Individual Coverage, the receiver can answer with the sender’s name. W...
Page 152 - ‘‘Night Service with Outward Restriction’’ on page 4-44; Selective Coverage Features; Direct Voice Mail; for the operator. If, after talking to the; Description; Coverage Off
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Features and Applications Page 4-36 Features 4 button at an extension is already set properly when there is a change in Night Service status, the setting remains. (For more information about Night Ser...
Page 153 - It reduces the burden on the operator.
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Features and Applications Page 4-37 Features 4 ■ It reduces the burden on the operator. ■ It allows the caller to decide whether to leave a message or speak to an operator. ■ It allows the caller to l...
Page 154 - illustrates the various ways that calls can be covered.; Table 4–10. Features for Covering Calls
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Features and Applications Page 4-38 Features 4 Summary 4 Table 4–10 illustrates the various ways that calls can be covered. Table 4–10. Features for Covering Calls Feature Covered by Description Examp...
Page 155 - Table 4–10. Continued
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Features and Applications Page 4-39 Features 4 Table 4–10. Continued Feature Covered by Description Example Remote Call Forward Outside phone A person temporarily forwards his or her calls to an outsi...
Page 156 - Calling Restrictions
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Features and Applications Page 4-40 Features 4 Calling Restrictions 4 If you and your Lucent Technologies representative planned for calling restrictions as part of the initial setup of the system, th...
Page 157 - ‘‘Revising Allowed Lists’’ on page 6-69; for information about including a timed delay that causes the; For more information see the section,
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Features and Applications Page 4-41 Features 4 special services from the CO. For example, in many areas a telephone user can dial *67 before a telephone number to disable central office-supplied calle...
Page 158 - outcalling; . That is, these systems can be programmed to call an outside; for more detailed information; Outward and Toll Restrictions; by a voice messaging system (see
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Features and Applications Page 4-42 Features 4 ■ Some voice messaging systems (described later in this chapter) permit outcalling . That is, these systems can be programmed to call an outside number t...
Page 159 - ‘‘Facility; Allowed/Disallowed Lists; Chapter 6, ‘‘Managing the System’’
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Features and Applications Page 4-43 Features 4 In Release 3.1 and later systems in Hybrid/PBX mode, remote access users are automatically restricted from making outside calls using the system. See ‘‘F...
Page 160 - Night Service with Outward Restriction; Whole system; Pool Dial-Out Code Restriction; Any other restrictions; routes; ) that specify certain
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Features and Applications Page 4-44 Features 4 Night Service with Outward Restriction 4 Apply to: Whole system Use with: Night Service Emergency List and Night Service Exclusion List. Includes emergen...
Page 161 - Table 4–11. Facility Restriction Levels
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Features and Applications Page 4-45 Features 4 In conjunction with FRLs assigned to routes, FRLs from 0 to 6 are also assigned to extensions and are used to determine whether callers have permission t...
Page 162 - FRL 0 for restriction to inside calls only; Authorization Codes
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Features and Applications Page 4-46 Features 4 SECURITY l ALERT: ! The MERLIN LEGEND Communications System ships with ARS activated with all extensions set to Facility Restriction Level 3, allowing al...
Page 163 - For more information about authorization codes, see the; ‘‘Security’’; Most security issues are covered in
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Features and Applications Page 4-47 Features 4 ■ Authorization codes can be used for call control and call accounting through the Station Message Detail Recording (SMDR) printout. However, if the user...
Page 164 - for information about including a timed; Dialing Features; . The analog multiline and cordless/wireless
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Features and Applications Page 4-48 Features 4 central office star codes and the CO issues a second dial tone after a pause, see System Programming for information about including a timed delay that c...
Page 165 - Group Features; calling group; is created to receive calls when more than one person answers; calling; an
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Features and Applications Page 4-49 Features 4 ■ Auto Dial buttons require programmed line buttons but are useful for people who have those buttons available and make many calls to a few numbers. They...
Page 166 - The; provides detailed information designed to help; Night Service Groups
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Features and Applications Page 4-50 Features 4 ■ The light on a Calls-In-Queue Alarm button on a phone goes on when too many calls are waiting for the group. In Release 5.0 and later systems, the syst...
Page 167 - ‘‘Covering
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Features and Applications Page 4-51 Features 4 operator position but not included in a Night Service group, Night Service does not affect it. The following types of lines can be assigned to a Night Se...
Page 168 - Other Groups; ‘‘Pickup’’ on page 4-34; zones; Data Communications; ‘‘Data Communications Adjuncts’’; data workstations; ‘‘Modules Supporting Lines/Trunks’’ on page 3-7
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Features and Applications Page 4-52 Features 4 Other Groups 4 Other groups are assigned to enhance the use of specific system features: ■ Pickup groups can be assigned when people need to answer one a...
Page 169 - Remote Access
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Features and Applications Page 4-53 Features 4 allows communications at double the speed of a single digital channel or B-channel, that is, at 112 or 128 kbps. Depending upon the equipment you are usi...
Page 170 - Account Codes; ‘‘Applications’’ on page 4-55; ‘‘Dialing Features’’ on page 4-48; requires; Feature Reference, System
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Features and Applications Page 4-54 Features 4 System Programming includes instructions for adding, deleting, and changing barrier codes. Account Codes 4 If your company requires that telephone costs ...
Page 171 - and; System Management Features; as your
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Features and Applications Page 4-55 Applications 4 When you add or change extensions in your system, you may also need to change Facility Restriction Levels (FRLs), the calling restriction feature of ...
Page 172 - Summary of Applications
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Features and Applications Page 4-56 Applications 4 In addition, Centrex services are supported by the system; Centrex is supplied by a service provider. The system also allows the use of the Primary R...
Page 173 - In; Table 4–12. Application Descriptions and Modes of Operation; Applications Link
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Features and Applications Page 4-57 Applications 4 In Release 5.0 and later systems, the Computer Telephony Integration (CTI) link enables the use of worktop software applications for controlling and ...
Page 174 - Table 4–12. Continued; Category and Name; Standalone Programming; for a
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Features and Applications Page 4-58 Applications 4 Table 4–12. Continued Category and Name Key H/PBX BS Description Standalone Programming System Programming and Maintenance (SPM) DOS-based PC softwar...
Page 175 - PassageWay; Integrated Package
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Features and Applications Page 4-59 Applications 4 1. Not all Macintosh OS and UNIX system clients are supported. See the PassageWay Telephony Service Network Manager’s Guide for details. 2. Release 5...
Page 176 - Voice Messaging Systems; voice messaging interface; . If you plan to add voice
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Features and Applications Page 4-60 Applications 4 Voice Messaging Systems 4 A voice messaging system (VMS) provides call-answering services and may provide voice mail services. When choosing or plann...
Page 177 - describes the services available by product. Note that MERLIN; Table 4–13. Voice Messaging Systems; Voice Mail
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Features and Applications Page 4-61 Applications 4 Table 4–13 describes the services available by product. Note that MERLIN LEGEND MAIL services apply to MERLIN MAIL as well. Table 4–13. Voice Messagi...
Page 178 - Table 4–13. Continued
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Features and Applications Page 4-62 Applications 4 SECURITY l ALERT: ! Your Voice Messaging System permits callers to leave verbal messages for system users or gain access to the backup position in an...
Page 181 - Putting the System to Work; . For more information about data and video
Putting the System to Work Page 5-1 5 MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 5 0 Putting the System to Work This chapter provides a variety of sample business scenarios to help you understand your existing system and other configurations y...
Page 182 - Scenario 1: A Small Office; Staff Needs; Medical Office Needs
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Putting the System to Work Page 5-2 Scenario 1: A Small Office 5 Scenario 1: A Small Office 5 This scenario describes a private medical practice. The staff includes one physician, a nurse, an office m...
Page 183 - Staff Member
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Putting the System to Work Page 5-3 Scenario 1: A Small Office 5 Table 5–1. Continued Staff Member Needs Billing Clerk Quick dialing of insurance company numbers Operator/ Receptionist Console with fo...
Page 184 - Medical Office Floor Plan; System Description
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Putting the System to Work Page 5-4 Scenario 1: A Small Office 5 Figure 5–1. Medical Office Floor Plan System Description 5 The system is set up for Key mode operation and uses the following equipment...
Page 186 - — For fax machine: No coverage; Scenario 2: A Professional Office; Executive Staff. Five partners and four associate partners.
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Putting the System to Work Page 5-6 Scenario 2: A Professional Office 5 — For fax machine: No coverage ■ After-Hours Coverage. Night Service feature with Group Assignment to ring in the doctor’s offic...
Page 187 - The firm plans with these general considerations in mind:
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Putting the System to Work Page 5-7 Scenario 2: A Professional Office 5 The firm plans with these general considerations in mind: ■ A variety of call coverage needs ■ A need to track call costs for cl...
Page 188 - Law Firm Floor Plan
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Putting the System to Work Page 5-8 Scenario 2: A Professional Office 5 Figure 5–2. Law Firm Floor Plan Staff Needs 5 This section describes the needs of the office staff, including the executive staf...
Page 189 - Executive Staff; Table 5–2. Executive Staff Needs
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Putting the System to Work Page 5-9 Scenario 2: A Professional Office 5 Executive Staff 5 Table 5–2 describes the needs of the executive staff. Table 5–2. Executive Staff Needs Staff Member Needs Part...
Page 190 - Secretarial Staff; Secretarial Staff Needs
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Putting the System to Work Page 5-10 Scenario 2: A Professional Office 5 Secretarial Staff 5 Table 5–3 describes the needs of the secretarial staff. Table 5–3. Secretarial Staff Needs Staff Member Nee...
Page 191 - Administrative/Support Staff; Administrative/Support Staff Needs
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Putting the System to Work Page 5-11 Scenario 2: A Professional Office 5 Administrative/Support Staff 5 Table 5–4 describes the needs of the administrative/support staff. Table 5–4. Administrative/Sup...
Page 192 - Other Needs; Extension
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Putting the System to Work Page 5-12 Scenario 2: A Professional Office 5 Other Needs 5 Table 5–5 describes some of the miscellaneous needs of the office. Table 5–5. Other Needs System Description 5 Th...
Page 193 - Partners use the Authorization Codes feature (see the section,
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Putting the System to Work Page 5-13 Scenario 2: A Professional Office 5 analog equipment (fax machines and modems) is restricted to speeds no higher than this. ■ Equipment. MLX telephones for each st...
Page 194 - The following adjuncts are included in the system:
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Putting the System to Work Page 5-14 Scenario 2: A Professional Office 5 ■ Dialing Features. System Directory or System Speed Dial codes for all users and devices; Personal Directories for operator, p...
Page 195 - Modems and fax/modem for office/system manager
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Putting the System to Work Page 5-15 Scenario 2: A Professional Office 5 ■ Terminal adapters for high-speed 64-kbps data communications by fax, or PC ■ Ascend Communications, Inc. Pipeline 25-Px acces...
Page 196 - Law Firm Equipment; Call Coverage and Call-Handling; and the system features used to handle those needs.
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Putting the System to Work Page 5-16 Scenario 2: A Professional Office 5 Figure 5–3. Law Firm Equipment Call Coverage and Call-Handling 5 Table 5–6 describes the staff members’ call coverage and call-...
Page 197 - Law Firm Call Coverage and Call-Handling; Partners
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Putting the System to Work Page 5-17 Scenario 2: A Professional Office 5 Table 5–6. Law Firm Call Coverage and Call-Handling Staff Member Needs Feature/Application Partners Never answer phone calls; a...
Page 198 - Staff Member Needs; Paralegals
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Putting the System to Work Page 5-18 Scenario 2: A Professional Office 5 Table 5–6. Continued Staff Member Needs Feature/Application Paralegals If a paralegal is not available, another paralegal takes...
Page 199 - Group Pickup
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Putting the System to Work Page 5-19 Scenario 2: A Professional Office 5 Figure 5–4 illustrates the call coverage patterns. The shaded areas in the figure indicate those extensions that are included i...
Page 200 - Law Firm Call Coverage; VMS
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Putting the System to Work Page 5-20 Scenario 2: A Professional Office 5 Figure 5–4. Law Firm Call Coverage Records/Filing Conference Room Managing Partner Junior Partner Junior Partner Main Conferenc...
Page 201 - Law Firm Calling Restrictions
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Putting the System to Work Page 5-21 Scenario 2: A Professional Office 5 Calling Restrictions 5 The following system features and applications handle calling restrictions requirements (see Table 5–7 )...
Page 202 - illustrates the locations and staffing.
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Putting the System to Work Page 5-22 Scenario 3: A Dual-Location Company 5 SECURITY l ALERT: ! The MERLIN LEGEND Communications System ships with ARS activated and all extensions set to Facility Restr...
Page 203 - Dual-Location Company Floor Plans
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Putting the System to Work Page 5-23 Scenario 3: A Dual-Location Company 5 Figure 5–5. Dual-Location Company Floor Plans West Coast Division Digital Tie Trunk Headquarters (East Coast) Chief Operating...
Page 204 - General Needs
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Putting the System to Work Page 5-24 Scenario 3: A Dual-Location Company 5 General Needs 5 The company has several broad areas of concern: ■ Connectivity ■ Cost-effective calling ■ Customer service ■ ...
Page 205 - Customer Service; outlines the needs of work groups.
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Putting the System to Work Page 5-25 Scenario 3: A Dual-Location Company 5 To simplify cost accounting and make outcalling more cost-effective, field representatives access the West coast system remot...
Page 206 - Work Group Needs; Call-covering by other secretary or voice mail
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Putting the System to Work Page 5-26 Scenario 3: A Dual-Location Company 5 Table 5–8. Work Group Needs Work Group Needs President and vice-presidents, W. Coast Division Mgr., Plant Mgr., Personnel Mgr...
Page 207 - Individual Needs; Work Group
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Putting the System to Work Page 5-27 Scenario 3: A Dual-Location Company 5 Individual Needs 5 Table 5–9 describes the individual needs of certain staff members. Table 5–9. Individual Needs Table 5–8. ...
Page 210 - People in both locations use these features:; For more information about security, consult “
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Putting the System to Work Page 5-30 Scenario 3: A Dual-Location Company 5 People in both locations use these features: ■ Covering Calls. Calls are covered using SSA buttons, call coverage features (C...
Page 212 - Individuals
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Putting the System to Work Page 5-32 Scenario 3: A Dual-Location Company 5 ■ Sales Group. Remote Access passwords (barrier codes) help ensure that field representatives, not hackers, are able to first...
Page 213 - Optimizing Your System; Desktop Videoconferencing; B data; Group Videoconferencing
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Putting the System to Work Page 5-33 Optimizing Your System 5 understand how to get the most from the lines/trunks that the company has. MERLIN LEGEND Reporter helps managers balance staffing, staff t...
Page 214 - CTI (Computer Telephony Integration) Link
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Putting the System to Work Page 5-34 Optimizing Your System 5 employing a variety of visual aids, including interactive writing and drawing, prepared text and graphic materials, and prerecorded audio ...
Page 215 - CTI Link Overview; Hanging up calls; Calls
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Putting the System to Work Page 5-35 Optimizing Your System 5 NOTE: A DLC only passes calling party information when it is not one of the extensions using a CTI application. For details, see the Featu...
Page 216 - System Requirements; A CTI link requires the following equipment and software:; Intuity CONVERSANT
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Putting the System to Work Page 5-36 Optimizing Your System 5 System Requirements 5 A CTI link requires the following equipment and software: ■ MERLIN LEGEND Communications System Release 5.0 or later...
Page 217 - PassageWay Direct Connection Solution; The applications include:; Caller ID
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Putting the System to Work Page 5-37 Optimizing Your System 5 using the touch-tone keys on the telephone. It enables your customers to have access to your business and services on a 24-hour, seven-day...
Page 219 - Managing the System; options from the system; ‘‘Using the Task Descriptions’’
Managing the System Page 6-1 6 MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 6 0 Managing the System This chapter helps you complete the most common system management tasks. It includes some background on the types of programming and how to acces...
Page 220 - Using the Task Descriptions
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Managing the System Page 6-2 Using the Task Descriptions 6 Using the Task Descriptions 6 Each task description contains the following information: ■ A brief description of the task ■ Guidelines for pl...
Page 221 - For information about the planning forms, see; Using the Programming Procedures; Using Detailed Procedures; Console/Display Instructions
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Managing the System Page 6-3 Using the Programming Procedures 6 ■ For information about the planning forms, see System Planning. If you don’t have this guide, contact your Lucent Technologies represen...
Page 222 - Using Summary Programming Procedures
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Managing the System Page 6-4 Using the Programming Procedures 6 Console/Display Instructions Additional Information PC Select the line button to which you want to assign the feature. The format includ...
Page 223 - Typefaces Used in Summary Programming Procedures; Introduction to System Programming; idle state; Types of Programming; More
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Managing the System Page 6-5 Introduction to System Programming 6 The summary programming procedures describe steps for both the console and the PC. You should use the appropriate procedure. The forma...
Page 224 - Programming Screens; Menu Selection Screens. To select features or options to program.; Information Screens
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Managing the System Page 6-6 Introduction to System Programming 6 — PC with System Programming and Maintenance (SPM) Software. A PC directly connected through its serial port to the lower RS-232 port ...
Page 225 - Information Screen; Menu Selection Screens; on the PC) to see the; Data Entry Screens
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Managing the System Page 6-7 Introduction to System Programming 6 Figure 6–1. Information Screen Menu Selection Screens 6 A menu selection screen prompts you to select a listed option. The screen titl...
Page 226 - System Programming Menu; System Programming Menu Screens
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Managing the System Page 6-8 Introduction to System Programming 6 on the console or next to Enter ( on the PC).You can use the Inspect feature to view, verify, or check the entries you save: press the...
Page 227 - Table 6–2. System Programming Menu Options; Saving Entries and Moving among Screens; Screen Keys; xxx
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Managing the System Page 6-9 Introduction to System Programming 6 Table 6–2. System Programming Menu Options Saving Entries and Moving among Screens 6 At the bottom of each screen, one or more screen ...
Page 228 - For quick reference,; Change your entry. Select
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Managing the System Page 6-10 Introduction to System Programming 6 For quick reference, Table 6–3 shows the PC keys that correspond to the screen key selections on most screens. These PC keys do not a...
Page 229 - Idle States; Function
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Managing the System Page 6-11 Introduction to System Programming 6 Idle States 6 You can begin some programming procedures only when all or part of the system is not in use; this is called an idle sta...
Page 231 - Forced Idle Reminder Tones; Programming from the Console; System Programming Console
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Managing the System Page 6-13 Programming from the Console 6 Forced Idle Reminder Tones 6 The forced idle reminder tone is a high-low “doorphone” tone that sounds under the following circumstances: ■ ...
Page 232 - Console Buttons; Display Buttons and Main Menu; There are two types of console buttons:
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Managing the System Page 6-14 Programming from the Console 6 Figure 6–7. MLX-20L Telephone with Direct Station Selector (DSS) Console Buttons 6 You can use the 14 buttons located on either side of the...
Page 233 - Console Overlay
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Managing the System Page 6-15 Programming from the Console 6 ■ Fixed Display Buttons. The top two buttons in each column have the same labels and functions regardless of the screen display: — Home. Re...
Page 234 - Console and DSS Lights; The red and green lights (sometimes called; LEDs; ) next to each of the 20 line; Console Lights; from the Restrictions menu, you see a red light next to; Access to System Programming; The summary instructions are numbered and shaded in gray.
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Managing the System Page 6-16 Programming from the Console 6 Figure 6–9. Console Overlay Console and DSS Lights 6 The red and green lights (sometimes called LEDs ) next to each of the 20 line buttons ...
Page 235 - ‘‘System Programming; Exiting System Programming
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Managing the System Page 6-17 Programming from the Console 6 ■ The middle column, “Additional Information,” contains explanatory information if necessary. The System Programming menu in Step 4 is desc...
Page 236 - Programming from a PC with SPM; . For information about; Integrated Solution System Manager’s Guide; Main menu; Menu
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Managing the System Page 6-18 Programming from a PC with SPM 6 Table 6–5. Exiting System Programming Programming from a PC with SPM 6 The System Programming and Maintenance (SPM) software package offe...
Page 237 - Types of PC Connections; There are three ways to connect the PC to the control unit:; ADMIN; ‘‘Using the; See Chapter 2 of; If you installed SPM on the hard disk of the PC, go to Step
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Managing the System Page 6-19 Programming from a PC with SPM 6 Types of PC Connections 6 There are three ways to connect the PC to the control unit: ■ Direct Local Connection. For a direct local conne...
Page 238 - and press; appears on the screen.; spm; = current version of SPM
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Managing the System Page 6-20 Programming from a PC with SPM 6 Console/Display Instructions Additional Information If the PC does not have a hard disk, insert the SPM diskette into Drive A. Type a: an...
Page 239 - With a Local or Remote Modem Connection; ATDT
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Managing the System Page 6-21 Programming from a PC with SPM 6 With a Local or Remote Modem Connection 6 The method you use to access SPM by modem depends on whether you are programming on site (local...
Page 240 - See Chapter 2, “Programming with SPM,” in; connection is made, the password prompt appears, as shown in Step
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Managing the System Page 6-22 Programming from a PC with SPM 6 To access SPM through a local or remote modem connection, follow the steps below. For more information about the procedure format, see ‘‘...
Page 241 - Centralized Telephone Programming; — Headset Hang Up; Starting Centralized Telephone Programming; ‘‘Using the Programming
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Managing the System Page 6-23 Centralized Telephone Programming 6 NOTE: The function keys shown on either side of the display are included here for quick reference. On the PC screen, these do not look...
Page 242 - Select
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Managing the System Page 6-24 Centralized Telephone Programming 6 Console/Display Instructions Additional Information PC Go to the second screen of the System Programming menu. Select Centralized Prog...
Page 243 - Guidelines for Programming Extensions
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Managing the System Page 6-25 Centralized Telephone Programming 6 next section. For detailed information about the List Feature option, see Chapter 5 in System Programming. Guidelines for Programming ...
Page 244 - This rule also
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Managing the System Page 6-26 Centralized Telephone Programming 6 NOTES: If you are programming buttons at an extension with an MLX-16DP, MLX-5D, or MLX-5 telephone, keep the following in mind: ■ The ...
Page 245 - Specify the extension you want to program.; Select the line button where you want to assign the feature.; to select the additional buttons. See Appendix E in; for button; = extension entered in Step
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Managing the System Page 6-27 Centralized Telephone Programming 6 Console/Display Instructions Additional Information PC Specify the extension you want to program. Console/Display Instructions Additio...
Page 246 - in Step; Repeat Steps; Copying Feature and SA/ICOM Buttons; can be copied for DLC operator extensions are listed in; Dial or type the programming code:; nnn
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Managing the System Page 6-28 Centralized Telephone Programming 6 Console/Display Instructions Additional Information PC Program the feature(s). When the line button is programmed, the system automati...
Page 248 - ‘‘Starting Centralized Telephone; Number is not copied.
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Managing the System Page 6-30 Centralized Telephone Programming 6 Table 6–7 shows the operator features that can be copied for operator consoles. QCC features cannot be copied. Table 6–7. Features Tha...
Page 250 - Copying Line/Trunk Button Assignments
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Managing the System Page 6-32 Centralized Telephone Programming 6 Console/Display Instructions Additional Information PC Either continue to copy line assignments and programmed features from the copy ...
Page 251 - Using Reports
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Managing the System Page 6-33 Using Reports 6 Using Reports 6 The system generates a variety of reports that can help you with your system management tasks: ■ The Station Message Detail Recording (SMD...
Page 253 - Printing SMDR Reports; Printing System Programming Reports
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Managing the System Page 6-35 Using Reports 6 ■ Allowed Lists Assigned to Extensions ■ Disallowed Lists ■ Disallowed Lists Assigned to Extensions ■ Automatic Route Selection ■ Tables ■ Extension Direc...
Page 255 - Setting System Date and/or Time; Planning Guidelines; Valid Entries; Task List: Setting System Date and/or Time; Open the System Programming menu from the console or a PC with SPM.; , or the summary programming
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Managing the System Page 6-37 Setting System Date and/or Time 6 NOTE: The Extension Information report incorrectly lists MLX-16DP telephones as MLX-28D telephones. In releases prior to 5.0, MLX-5D and...
Page 256 - Programming Instructions; Backing Up the System; Task List: Backing Up the System; Drop
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Managing the System Page 6-38 Backing Up the System 6 Programming Instructions 6 Backing Up the System 6 Use this procedure to make a copy of your customized system data. You should create a backup af...
Page 257 - Adding an Extension; ‘‘Line Buttons on Multiline; ‘‘Copying Feature and SA/ICOM Buttons’’ on page 6-28
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Managing the System Page 6-39 Adding an Extension 6 o Open the System Programming menu from the console or a PC with SPM. o Program the change(s), following the instructions for “Backup” in the “Memor...
Page 258 - Task List: Adding an Extension; Appendix D
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Managing the System Page 6-40 Adding an Extension 6 Task List: Adding an Extension 6 o Obtain Form 2a, System Numbering: Extension Jacks. Also obtain any other relevant forms, including group-assigned...
Page 259 - Moving an Extension
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Managing the System Page 6-41 Moving an Extension 6 NOTE: This task requires an idle condition: Extension Forced Idle. Also, you may choose to use the Copy Extension procedure described in ‘‘Copying F...
Page 260 - Follow the procedure in this section.; Task List: Moving an Extension; See “Adding an Extension” on page 6–39.; Removing an Extension; Use this procedure to remove an extension.
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Managing the System Page 6-42 Removing an Extension 6 ■ Follow the procedure in this section. If the extension is not wired or is wired but not connected to the system, or if you are not sure, you mus...
Page 262 - instructions in “Data Features” in Chapter 4 of; Telephone Programming,” of; See the procedures in; as noted in the task list above.
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Managing the System Page 6-44 Removing an Extension 6 o If the telephone requires a dedicated voice or voice pair of extension jacks to provide the Voice Announce to Busy feature, or to provide voice ...
Page 263 - Assigning a HotLine Extension
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Managing the System Page 6-45 Assigning a HotLine Extension 6 Assigning a HotLine Extension 6 Available in Release 5.0 and later systems for Hybrid/PBX, Key, and Behind Switch systems, the HotLine fea...
Page 264 - Task List: Assigning a HotLine Extension; ‘‘Centralized Telephone Programming’’ on page 6-23; Changing Calling Restrictions
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Managing the System Page 6-46 Changing Calling Restrictions 6 Task List: Assigning a HotLine Extension 6 o Assemble any required system planning forms, for example, System Form 4f, Tip/Ring Equipment....
Page 265 - Task List: Changing Calling Restrictions
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Managing the System Page 6-47 Changing Calling Restrictions 6 In Release 3.1 and later systems, checking for calling restrictions is reset after entered star codes pass those restrictions (in some are...
Page 266 - Chapter 3, or the summary programming instructions below.; Select restriction; PC Procedure
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Managing the System Page 6-48 Changing Trunk-to-Trunk Transfer Status 6 o Program the change(s), following the instructions for “Call Restrictions” in the “Optional Telephone Features” section of Syst...
Page 268 - Changing Coverage Delay Options; provides a full description of Coverage options,; sender’s; extension. At the phone of an individual covering calls (the
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Managing the System Page 6-50 Changing Coverage Delay Options 6 Changing Coverage Delay Options 6 Prior to Release 4.1, system managers used system programming to specify systemwide coverage delays. I...
Page 269 - Table 6–8. Ring Delays Affecting Coverage; Timer
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Managing the System Page 6-51 Changing Coverage Delay Options 6 Table 6–8. Ring Delays Affecting Coverage Timer Factory Setting Range Description Coverage Delay Interval* 3 rings 1–9 rings Release 4.0...
Page 270 - summarizes the ways that coverage
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Managing the System Page 6-52 Changing Coverage Delay Options 6 A sender can also be part of a Coverage group whose calls are covered by individuals, operators, or a calling group (an option is often ...
Page 271 - Receiver Type
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Managing the System Page 6-53 Changing Coverage Delay Options 6 Table 6–9. Group Coverage Call Delivery Rules (Release 4.1 and Later Systems) GCD = Group Coverage Ring DelayPRD = Primary Cover Ring De...
Page 272 - ‘‘Covering Calls’’ on; Task List: Changing Coverage Ring Delays; Read “Coverage” in the; for detailed information about
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Managing the System Page 6-54 Changing Coverage Delay Options 6 Planning Guidelines 6 When you plan cover delays, consider whether the sender is part of a coverage group or not. If the sender is cover...
Page 273 - summary programming instructions below.; Console Procedures
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Managing the System Page 6-55 Changing Coverage Delay Options 6 o Program the change(s), following the instructions for “Coverage Delays” in the “Telephones” section of System Programming , Chapter 3,...
Page 274 - Adding/Removing a Line; Use this procedure to add a line to or remove a line from the system.; A new module must be installed before a line is connected to it.; See the appropriate procedures in; as noted in the task list
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Managing the System Page 6-56 Adding/Removing a Line 6 Adding/Removing a Line 6 Use this procedure to add a line to or remove a line from the system. Planning Guidelines 6 If you are adding a new line...
Page 275 - Adding a DLC Operator Position; ‘‘Adding a QCC Operator; Table 6–10. Maximum Number of Operator Positions
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Managing the System Page 6-57 Adding a DLC Operator Position 6 Adding a DLC Operator Position 6 Use this procedure to add a DLC operator position to either an MLX or an analog multiline extension modu...
Page 276 - ‘‘Line Buttons on; Task List: Adding a DLC Operator Position
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Managing the System Page 6-58 Adding a DLC Operator Position 6 The procedure to add an operator position involves several tasks that require decisions, for example, assigning features like calling res...
Page 277 - ‘‘Copying Feature and SA/ICOM
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Managing the System Page 6-59 Adding a DLC Operator Position 6 o Assign the jack, following the instructions for “DLC Operator Positions” in the “System Operator Positions” section of System Programmi...
Page 278 - Adding a QCC Operator Position; To add a DLC operator position, see the previous section,; A maximum of four QCC operator positions can be assigned.
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Managing the System Page 6-60 Adding a QCC Operator Position 6 o Assign other buttons, for example, Night Service, Send/Remove Message, Camp-On, headset, Auto Dial, Forward, Pickup, or Group Pickup, f...
Page 279 - Table 6–11. Maximum Number of Operator Positions; Task List: Adding a QCC Operator Position
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Managing the System Page 6-61 Adding a QCC Operator Position 6 Table 6–11. Maximum Number of Operator Positions QCC button assignments are automatic and factory-set. In Release 4.0 and later systems, ...
Page 281 - Adding Operator Features
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Managing the System Page 6-63 Adding Operator Features 6 Adding Operator Features 6 Use this procedure to add the following operator features (available in Hybrid/PBX mode only): ■ For DLC and QCC: Op...
Page 282 - Task List: Adding Operator Features
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Managing the System Page 6-64 Adding Operator Features 6 Task List: Adding Operator Features 6 o Obtain Form 6a, Optional Operator Features. o If necessary, read “Direct-Line Console” or “Queued Call ...
Page 283 - Connecting Auxiliary Equipment; Use the information in this section to do the following:; For Music On Hold; Only one Music On Hold line/trunk jack is allowed per system.
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Managing the System Page 6-65 Connecting Auxiliary Equipment 6 Connecting Auxiliary Equipment 6 Use the information in this section to do the following: ■ Identify the line/trunk or extension jacks us...
Page 284 - For Loudspeaker Paging; For Fax Machines; For Maintenance Alarms
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Managing the System Page 6-66 Connecting Auxiliary Equipment 6 Valid Entries Line/trunk numbers For Loudspeaker Paging If you use equipment that rebroadcasts music or other copyrighted materials, you ...
Page 285 - For Voice Messaging System and Automated Attendant; Task List: Connecting Auxiliary Equipment
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Managing the System Page 6-67 Connecting Auxiliary Equipment 6 For Voice Messaging System and Automated Attendant The number of rings cannot be programmed for individual voice messaging systems; the s...
Page 286 - Changing Calling Group Assignments
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Managing the System Page 6-68 Changing Calling Group Assignments 6 For a voice messaging system and auto attendant: For the other auxiliary equipment noted above: Changing Calling Group Assignments 6 ...
Page 287 - Task List: Changing Calling Group Assignments; Revising Allowed Lists
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Managing the System Page 6-69 Revising Allowed Lists 6 NOTE: To assign an extension to a new calling group, you must remove it from its old group before programming the new assignment. Valid Entries E...
Page 289 - Task List: Revising Allowed Lists; Assigning Allowed Lists to Extensions; System Programming
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Managing the System Page 6-71 Assigning Allowed Lists to Extensions 6 8 lists for each telephone NOTE: If you program 0 as the first digit of a list entry, any toll restriction assigned to the extensi...
Page 290 - Task List: Assigning Allowed Lists to Telephones; Revising Disallowed Lists
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Managing the System Page 6-72 Revising Disallowed Lists 6 Valid Entries 0 to 7 Task List: Assigning Allowed Lists to Telephones 6 o Obtain Form 6e, Allowed Lists and, as appropriate, the form(s) for i...
Page 293 - Assigning Disallowed Lists to Extensions; Task List: Changing Disallowed Lists
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Managing the System Page 6-75 Assigning Disallowed Lists to Extensions 6 Task List: Changing Disallowed Lists 6 o Obtain Form 6f, Disallowed Lists and, as appropriate, the form(s) for individual telep...
Page 294 - Changing Group Coverage Assignments; ‘‘Changing Coverage Delay Options’’ on page
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Managing the System Page 6-76 Changing Group Coverage Assignments 6 Task List: Assigning Disallowed Lists to Extensions 6 o Obtain Form 6f, Disallowed Lists and, as appropriate, the form(s) for indivi...
Page 295 - ‘‘Revising Night Service with Coverage Control’’
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Managing the System Page 6-77 Changing Group Coverage Assignments 6 Planning Guidelines 6 Changing Group Coverage assignments can affect other features, including Account Code Entry, Auto Answer All, ...
Page 296 - Revising Night Service with Group Assignment
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Managing the System Page 6-78 Revising Night Service with Group Assignment 6 Task List: Changing Group Coverage Assignments 6 o Obtain Form 7c, Group Coverage. o If necessary, read “Coverage” in the F...
Page 298 - Revising Night Service with Coverage Control
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Managing the System Page 6-80 Revising Night Service with Coverage Control 6 Programming Instructions 6 Revising Night Service with Coverage Control 6 In Release 4.1 and later systems, system managers...
Page 300 - Changing Extension Directory Labels; To program on the system programming console:
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Managing the System Page 6-82 Changing Extension Directory Labels 6 Programming Instructions 6 Changing Extension Directory Labels 6 Use this procedure for either of the following purposes: ■ To chang...
Page 301 - Task List: Changing Extension Directory Labels; Changing Trunk Labels
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Managing the System Page 6-83 Changing Trunk Labels 6 Task List: Changing Extension Directory Labels 6 o Obtain Form 2a, System Numbering: Extension Jacks. o If necessary, read “Labeling” in the Featu...
Page 302 - Task List: Changing Trunk Labels; Changing Posted Message Labels
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Managing the System Page 6-84 Changing Posted Message Labels 6 Labels can contain capital letters, numbers, and eight types of characters: ampersands (&), dashes (-), spaces, periods (.), commas (...
Page 303 - Task List: Changing Posted Message Labels
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Managing the System Page 6-85 Changing Posted Message Labels 6 Planning Guidelines 6 Messages 2 through 20 can be changed through programming. Message 1, DO NOT DISTURB, cannot be changed. Valid Entri...
Page 304 - Changing Calling Group Labels; Task List: Changing Calling Group Labels
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Managing the System Page 6-86 Changing Calling Group Labels 6 Changing Calling Group Labels 6 Use this procedure to change alphanumeric system labels for display telephone users to identify calling gr...
Page 305 - Changing System Directory Labels; Task List: Changing System Directory Labels
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Managing the System Page 6-87 Changing System Directory Labels 6 Programming Instructions 6 Changing System Directory Labels 6 Use this procedure to change System Speed Dial numbers for all system use...
Page 306 - Adding a CTI Link
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Managing the System Page 6-88 Adding a CTI Link 6 o Program the change(s), following the instructions for “System Speed Dial Directory” in the “Labeling” section of System Programming , Chapter 3, or ...
Page 307 - — When checking the system Extension Report or planning form (2a,; be on the same module as the planned CTI link.
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Managing the System Page 6-89 Adding a CTI Link 6 ■ The CTI link can be programmed before the CTI link hardware is plugged into a port on a 008 MLX or a 408 MLX module. The port you select for the CTI...
Page 308 - Busying-Out and Restoring the MLX Module; ‘‘Using Reports’’ on
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Managing the System Page 6-90 Adding a CTI Link 6 Busying-Out and Restoring the MLX Module 6 In order to add or remove a CTI link, you must use maintenance procedures, normally reserved for Lucent Tec...
Page 309 - ‘‘Removing a CTI Link’’ on page 6-92; Task List: Adding a CTI Link
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Managing the System Page 6-91 Adding a CTI Link 6 To busy-out and then restore the MLX module, follow the steps below: 1. Use one of the following procedures. Note that you select the Maintenance opti...
Page 310 - Removing a CTI Link; Task List: Removing a CTI Link
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Managing the System Page 6-92 Removing a CTI Link 6 o Follow the procedure in the preceding topic, ‘‘Busying-Out and Restoring the MLX Module’’ , to restore service on the module where the CTI link is...
Page 311 - Console Procedure
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Managing the System Page 6-93 Removing a CTI Link 6 o When you have finished, file Form 2a with the rest of the planning forms. o To remove the server-related hardware associated with the link, contac...
Page 313 - Guides; There are two types of guides:
Learning More Page 7-1 Guides 7 MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 7 0 Learning More This chapter provides descriptions of the system manuals and a quick information-finder to help you locate what you need in the system reference guide...
Page 314 - Ordering and Availability; “Related; System Reference Guides; Chapter 3
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Learning More Page 7-2 Guides 7 Ordering and Availability 7 For information about ordering any of the printed materials, see “Related Documents” on page xxx in “About This Book,” at the beginning of t...
Page 315 - Table 7–1. System Reference Guides Overview; Common Elements; Guide; Chapters 1 through 5
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Learning More Page 7-3 Guides 7 Table 7–1. System Reference Guides Overview Common Elements 7 The system reference guides include the following informational and organizational aids: ■ About This Book...
Page 316 - contains detailed information about each feature. The
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Learning More Page 7-4 Guides 7 ■ Main Table of Contents. A list of the chapters and their primary topics, a list of figures, and a list of tables. (Use the tabs to get to chapters quickly.) ■ Glossar...
Page 317 - Videoconferencing; Contents and Organization; does not have chapters. Instead, each feature is a section; Entries; use Auto; Telephones. Tells you which telephones can use the feature.
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Learning More Page 7-5 Guides 7 ■ System Renumbering (a programming procedure for changing extension and/or line numbers) ■ Touch-Tone or Rotary Signaling (information about supporting the two types o...
Page 318 - Appendixes; Special Tools; ‘‘Common Elements’’ on page 7-3
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Learning More Page 7-6 Guides 7 ■ Considerations and Constraints. An explanation of exceptions and unusual conditions pertaining to the feature. This section can help you troubleshoot a problem with t...
Page 320 - appendixes include a variety of useful tables and reference
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Learning More Page 7-8 Guides 7 ■ Programming Procedures (Chapter 4). Provides each system programming procedure not covered in Chapter 3. The procedures appear in the same order as they do in the men...
Page 321 - System Manager’s Guide; , check the contents list for; . Otherwise, you can use the quick reference in; User and Operator Guides
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Learning More Page 7-9 Guides 7 ■ In Chapter 1, a quick reference to the system programming menus, presented in the order in which they appear in the system, and annotated so that you can find out wha...
Page 323 - Calling Supervisor’s Guide; is published in the standard booklet format
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Learning More Page 7-11 Guides 7 ■ A section containing step-by-step instructions for messaging features ■ A general description showing the standard steps for using a feature and a list of features w...
Page 324 - System Guides Information Finder
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Learning More Page 7-12 System Guides Information Finder 7 Data/Video Reference describes data communications in general, the different types of data and video workstations, and the features used in d...
Page 325 - Information Finder: Features; Basics
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Learning More Page 7-13 System Guides Information Finder 7 Table 7–2. Information Finder: Features To learn about. . . Check this guide. . . Basics How a feature works, including how it works in diffe...
Page 328 - Information Finder: Programming; Systemwide Basics
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Learning More Page 7-16 System Guides Information Finder 7 Table 7–3. Information Finder: Programming To learn about. . . Check this guide. . . Systemwide Basics Changing the system’s mode of operatio...
Page 333 - Troubleshooting the System
Troubleshooting the System Page 8-1 8 MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 8 0 Troubleshooting the System This chapter provides procedures for solving the most common problems that you may encounter with the system. You may be able to re...
Page 334 - All Phones Are Dead (No Dial Tone or Lights); For information about removing the control unit housing, see; Possible Cause 1: The control unit is not receiving power.; If all phones are still dead, go to Possible Cause 2.
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Troubleshooting the System Page 8-2 All Phones Are Dead (No Dial Tone or Lights) 8 NOTES: 1. If power to the system is cut off, the system retains its programming for 4 to 5 days after it stops receiv...
Page 335 - Some Phones Are Dead (No Dial Tone or Lights); Possible Cause 1: The telephones are not receiving power.
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Troubleshooting the System Page 8-3 Some Phones Are Dead (No Dial Tone or Lights) 8 Some Phones Are Dead (No Dial Tone or Lights) 8 Possible Cause 1: The telephones are not receiving power. What to do...
Page 336 - for the; The telephones may be defective.
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Troubleshooting the System Page 8-4 Some Phones Are Dead (No Dial Tone or Lights) 8 WARNING: ! If you must check something on the control unit, proceed with caution. Avoid standing on a box or chair t...
Page 337 - Possible Cause 6: A module or modules may be defective.; Difficulty Making Outside Calls; ‘‘Security of Your System: Preventing Toll Fraud’’
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Troubleshooting the System Page 8-5 Difficulty Making Outside Calls 8 WARNING: ! If you must check something on the control unit, proceed with caution. Avoid standing on a box or chair to reach the un...
Page 338 - If the pool dial-out code is not missing, go to Possible Cause 3.; be greater than or equal to the route’s FRL.
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Troubleshooting the System Page 8-6 Difficulty Making Outside Calls 8 Possible Cause 2: If the system (Hybrid/PBX mode) uses pool dial-out codes, the extension may be restricted from dialing the pool ...
Page 339 - Night Service with Outward Restriction is activated.; Forced Account Code Entry is assigned to the extension.; If the extension is not on the list, go to Possible Cause 7.; then touching the Drop button. Try again to
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Troubleshooting the System Page 8-7 Difficulty Making Outside Calls 8 Possible Cause 5: Night Service with Outward Restriction is activated. What to do: Check to see whether Night Service with Outward...
Page 340 - , then touching the Drop; Possible Cause 8: The telephone may be defective.; Phone Does Not Ring; The phone’s ringer volume control is set too low.; If you can now hear the phone ring, you have solved the problem.; The Do Not Disturb feature is turned on.
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Troubleshooting the System Page 8-8 Phone Does Not Ring 8 ■ If the light is off, change the console back to the normal operator position by pressing the Feature button and dialing 32 , then touching t...
Page 341 - plus the extension; The Ringing Options Ring Timing feature for the extension is; If the Ringing Options setting is Immediate, go to Possible Cause 5.
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Troubleshooting the System Page 8-9 Phone Does Not Ring 8 ■ At an MLX or analog multiline telephone with a programmed Forward button, deactivate the feature and turn the light off by pressing the butt...
Page 342 - The telephone may be defective.
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Troubleshooting the System Page 8-10 Phone Does Not Ring 8 Possible Cause 5: The telephone may be defective. What to do: Test the telephone by replacing it with a similar telephone that you know is wo...
Page 343 - DLC Console Not Ringing for Incoming Calls; If the Ringing Options setting is Immediate, go to Possible Cause 3.
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Troubleshooting the System Page 8-11 DLC Console Not Ringing for Incoming Calls 8 DLC Console Not Ringing for Incoming Calls 8 Possible Cause 1: The Do Not Disturb feature is turned on. What to do: Ch...
Page 344 - QCC Console Not Ringing for Incoming Calls; The lines are not assigned to the QCC queue.; If the console is still not ringing, go to Possible Cause 2.; Possible Cause 2: The Position Busy feature is turned on.; What to do: Check the green light next to the Position Busy button.
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Troubleshooting the System Page 8-12 QCC Console Not Ringing for Incoming Calls 8 QCC Console Not Ringing for Incoming Calls 8 Possible Cause 1: The lines are not assigned to the QCC queue. What to do...
Page 345 - Single-Line Phones Ring Back after Completed Call
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Troubleshooting the System Page 8-13 Single-Line Phones Ring Back after Completed Call 8 ■ If the green light is on at all QCCs in the system, then Night Service is turned on. Press the button to deac...
Page 346 - Cannot Transfer Call after Answer on an Outside Line; To check whether you have custom calling features, contact your; Possible Cause 2: The telephone may be defective.; know is working properly.
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Troubleshooting the System Page 8-14 Cannot Transfer Call after Answer on an Outside Line 8 What to do: Instruct the user to always replace the handset carefully for at least one to two seconds betwee...
Page 347 - Night Service Not Working; ‘‘Calls Not Going to Voice Mail’’; The system time and/or day may be set incorrectly.
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Troubleshooting the System Page 8-15 Night Service Not Working 8 ■ If the replacement telephone cannot transfer a call, there may be a problem with the system wiring or the control unit. Call the Luce...
Page 348 - programmed Night Service button.; If the system has more than one operator console and the; If Night Service now works, you have solved the problem.
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Troubleshooting the System Page 8-16 Night Service Not Working 8 Possible Cause 3: The Night Service button may be programmed incorrectly at one or more DLCs. What to do: Use centralized telephone pro...
Page 349 - Calls Not Going to Voice Mail; The extension may not be a member of a coverage group.; Use system programming to check that the extension is a member of; If the extension is already assigned, go to Possible Cause 2.; If Night Service is; on; and Night Service with Coverage Control is enabled,
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Troubleshooting the System Page 8-17 Calls Not Going to Voice Mail 8 Calls Not Going to Voice Mail 8 For calls to go to voice mail, the extension must be part of a coverage group, the coverage group m...
Page 350 - ‘‘Night Service Not Working’’ on page 8-15; Possible Cause 5: The voice mail system may not be working.
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Troubleshooting the System Page 8-18 Calls Not Going to Voice Mail 8 What to do: Check the Night Service button lights at each operator console to see whether Night Service is off (buttons are not lit...
Page 351 - Callers Getting Incorrect Response from Voice Mail; Possible Cause 1: The system time may be set incorrectly.; If the system uses the Night Service feature and has more
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Troubleshooting the System Page 8-19 Callers Getting Incorrect Response from Voice Mail 8 ■ If the power light is on and voice mail works for other extensions, call the Lucent Technologies Helpline at...
Page 352 - Calls Not Going to Coverage; Check the light next to the programmed Coverage Off button or the; If the extension is assigned, go to Possible Cause 4.
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Troubleshooting the System Page 8-20 Calls Not Going to Coverage 8 Calls Not Going to Coverage 8 Possible Cause 1: An Individual Coverage receiver may not be assigned . What to do: At the extension th...
Page 353 - Trouble Hearing Called Party; If a speakerphone is being used, there may be environmental; Possible Cause 2: The telephone handset may be defective.; Programmed Button Fails; button and then the line button.
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Troubleshooting the System Page 8-21 Trouble Hearing Called Party 8 Trouble Hearing Called Party 8 Possible Cause 1: If a speakerphone is being used, there may be environmental factors that affect the...
Page 354 - Reminder Messages Received with the Wrong Time; If the programming is correct, go to Possible Cause 2.; know is working properly. Program the buttons as appropriate.; The system time may be set incorrectly.
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Troubleshooting the System Page 8-22 Reminder Messages Received with the Wrong Time 8 What to do: Use centralized telephone programming to check the programming for the phone’s buttons. ■ If the progr...
Page 355 - Recall/Switchhook Does Not Work; Possible Cause 1: The Recall timer may be set incorrectly.; If the setting is for 650 ms or for 1 second, go to Possible Cause 2.; Possible Cause 2: The line may not have custom calling features.; If there are no custom calling features, go to Possible Cause 3.; Possible Cause 3: The telephone may be defective.
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Troubleshooting the System Page 8-23 Recall/Switchhook Does Not Work 8 Recall/Switchhook Does Not Work 8 When this problem occurs, pressing the Recall button or switchhook disconnects the call or fail...
Page 356 - Calling Group Members Not Receiving Calls; The calling group member’s telephone is not available.
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Troubleshooting the System Page 8-24 Calling Group Members Not Receiving Calls 8 ■ If the problem is resolved on the replacement telephone, then replace it with the original telephone and check again....
Page 357 - Calls Not Receiving Screen Pop; ‘‘Calling Group Overflow Calls Not; The call may not have arrived on an SA button.; PassageWay Telephony Services Network; for information about changing the extension’s status.
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Troubleshooting the System Page 8-25 Calls Not Receiving Screen Pop 8 Possible Cause 3: The telephone may be defective. What to do: Test the telephone by replacing it with a similar telephone that you...
Page 358 - Calling Group Overflow Calls Not Receiving Screen Pop; If the call was from another source, go to Possible Cause 4.; PassageWay Telephony Services; for information about changing the extension’s; Possible Cause 5: The CTI link is not working.; Consult the; PassageWay Telephony Services Network Manager’s Guide; for troubleshooting information.; Possible Cause 1: The call was not delivered to an SA button.
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Troubleshooting the System Page 8-26 Calling Group Overflow Calls Not Receiving Screen Pop 8 What to do: Check the system planning form for the DLC that transferred the call or consult the DLC operato...
Page 359 - Secondary Announcements Not Playing as Programmed
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Troubleshooting the System Page 8-27 Secondary Announcements Not Playing as Programmed 8 ■ Consult the PassageWay Telephony Services Network Manager’s Guide for troubleshooting information. ■ If you c...
Page 360 - illustrates situations where a programmed Calls-in-Queue
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Troubleshooting the System Page 8-28 Secondary Announcements Not Playing as Programmed 8 Table 8–1. Checking the Effectiveness of Delay Announcements When the number of calls waiting for a secondary a...
Page 361 - If neither of the above conditions apply, go to Possible Cause 3.; Other or Unresolved Problems
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Troubleshooting the System Page 8-29 Other or Unresolved Problems 8 ■ If neither of the above conditions apply, go to Possible Cause 3. Possible Cause 3: The secondary announcement is set to repeat an...
Page 363 - Support Telephone Number
Customer Support Information Page A-1 Support Telephone Number A MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 A 0 Customer Support Information Support Telephone Number 1 In the USA only, Lucent Technologies provides a toll-tree customer Helpline...
Page 364 - — The telephone number(s) you will be using with this equipment.
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Customer Support Information Page A-2 Canadian Department of Communications (DOC) Interference Information A Canadian Department of Communications (DOC) Interference Information 1 This digital apparat...
Page 365 - Installation and Operational Procedures
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Customer Support Information Page A-3 Installation and Operational Procedures A The REN (Ringer Equivalence Number) for all three systems is 1.5A. — The facility interface code (FIC) and service ord...
Page 367 - DOC Notification and Repair Information
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Customer Support Information Page A-5 DOC Notification and Repair Information A should check the lists of allowed and disallowed dial codes and modify them as needed. Equal Access Codes. This equipmen...
Page 369 - Model 511A Control Unit
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Customer Support Information Page A-7 Renseignements sur la notification du ministère des Communications du Canada A que la somme des indices de charge de l’ensemble des dispositifs ne dépasse pas 100...
Page 370 - Security of Your System: Preventing Toll Fraud
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Customer Support Information Page A-8 Security of Your System: Preventing Toll Fraud A Security of Your System: Preventing Toll Fraud 1 As a customer of a new telephone system, you should be aware tha...
Page 371 - all; Toll Fraud Prevention
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Customer Support Information Page A-9 Toll Fraud Prevention A To minimize the risk of unauthorized access to your communications system: ■ Use an unpublished Remote Access number. ■ Assign access code...
Page 372 - Criminals called; hackers; may attempt to gain unauthorized access to your; Preventive Measures; Before connecting the caller to; . In any event, it is not advisable to give anyone access to network
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Customer Support Information Page A-10 Toll Fraud Prevention A Physical Security, Social Engineering, and General Security Measures 1 Criminals called hackers may attempt to gain unauthorized access t...
Page 374 - This; If Outcalling is required by voice messaging system extensions:
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Customer Support Information Page A-12 Toll Fraud Prevention A restricting extensions: the FRL for an extension merely needs to be changed from the default of 3. Each extension should be assigned the ...
Page 375 - Do not; use Automated Attendant prompts for Automatic Route Selection; MERLIN MAIL; MERLIN and; MAIL Automated Attendant feature
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Customer Support Information Page A-13 Toll Fraud Prevention A ■ Pooled facility (line/trunk) access codes are translated to a menu prompt to allow Remote Access. If a hacker finds this prompt, the ha...
Page 377 - Other Security Hints; Educating Users; Never accept collect telephone calls.
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Customer Support Information Page A-15 Other Security Hints A Other Security Hints 1 Make sure that the Automated Attendant Selector Codes do not permit outside line selection. Following are a number ...
Page 378 - Educating Operators; social engineering; Detecting Toll Fraud
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Customer Support Information Page A-16 Other Security Hints A Educating Operators 1 Operators or attendants need to be especially aware of how to recognize and react to potential hacker activity. To d...
Page 380 - Choosing Passwords; Passwords should be the maximum length allowed by the system.; Sequential characters (for example 123456); Physical Security; Keep telephone wiring closets and equipment rooms locked.; Limiting Outcalling
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Customer Support Information Page A-18 Other Security Hints A Choosing Passwords 1 Passwords should be the maximum length allowed by the system. Passwords should be hard to guess and should not contai...
Page 381 - Limited Warranty and Limitation of Liability; Unauthorized system modification, movement, or alteration
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Customer Support Information Page A-19 Limited Warranty and Limitation of Liability A Limited Warranty and Limitation of Liability 1 Lucent Technologies warrants to you, the customer, that your MERLIN...
Page 382 - Remote Administration and Maintenance; Limitation of Liability
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Customer Support Information Page A-20 Remote Administration and Maintenance A Limitation of Liability 1 Except as provided below, the liability of Lucent Technologies and its affiliates and suppliers...
Page 385 - Telephone Extension Equipment; Basically, telephone communications involves four elements:; Telephone Extension Equipment (also referred to by an older term,; This appendix provides information about each of the elements.; Telephone Extension Equipment
About Telecommunications Page B-1 Telephone Extension Equipment B MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 B 0 About Telecommunications Many of the terms and concepts involved in telephone communications have been in use since Alexander Grah...
Page 386 - , connected by a pair of wires and a battery.; Idle Status. When the handset is sitting on its cradle (
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 About Telecommunications Page B-2 Telephone Extension Equipment B digital data terminals (for example, personal computers) or advanced videoconferencing equipment. As sophisticated as the equipment ha...
Page 387 - Transmission Facilities; analog; speech or video signals) or; digital; (representation of signals in discrete elements; Paired Wire. Commonly called; , that is, the leaking of the electric signal from one
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 About Telecommunications Page B-3 Transmission Facilities B Although there are still some rotary-dial telephones in use today, most modern telephones have touch-tone dialing that involves the creation...
Page 388 - Telstar I; trunk; has blurred and the two terms are now often used interchangeably.
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 About Telecommunications Page B-4 Transmission Facilities B users, and Cannot be used across great distances or oceans. This problem was solved by the launching in 1962 of a “tower” very high in the s...
Page 389 - Three basic types of technology have been used in switching:
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 About Telecommunications Page B-5 Switching Equipment B Switching Equipment 2 The primary function of switching equipment is to interconnect the transmission facilities at various key locations and ro...
Page 390 - tip; and a; ring; which completed the electrical circuit over which the; electronic; The Evolution of Switching Offices; in
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 About Telecommunications Page B-6 Switching Equipment B of circuits at a switchboard by using cords that had plugs at each end. Each of the plugs had a tip and a ring which completed the electrical ci...
Page 391 - Figure 2–4 on page -8
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 About Telecommunications Page B-7 Switching Equipment B ■ Party-Line Service. Several telephones were connected to one line so a number of people could communicate in the same conversation. But there ...
Page 392 - Signaling; Alerting for a request for service; Signal Transmission; There are basically five types of signaling systems:
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 About Telecommunications Page B-8 Signaling B more powerful telephone network applications and services. It can operate in PBX mode, along with two other modes that define how the system works. Signal...
Page 393 - Digital; common channeling signaling; Telephone Numbering Plans
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 About Telecommunications Page B-9 Signaling B ■ Digital ■ Common-channel interoffice The signals for alerting and supervisory functions are generated by the flow (or absence of flow) of the direct cur...
Page 395 - Up to 108 simultaneous two-party conversations
System Capacities Page C-1 C MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 C 0 System Capacities This appendix provides some information about the hardware and software capacities for the system. Environmental requirements for the control unit an...
Page 396 - Table C–1; Table C–1. Hardware and Software Capacities; Number of calls in queue
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 System Capacities Page C-2 C Similarly, although the 100D module has only one jack, it can serve up to 24 endpoints (emulated, T1 digital, or PRI facilities). Thus, you can configure the system to con...
Page 397 - Table C–1. Continued; Limit
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 System Capacities Page C-3 C Table C–1. Continued Limit Constraining Factor Calling Groups Number of groupsMembers per groupGroups per memberPrimary delay announcements per system Secondary delay anno...
Page 399 - MERLIN II System Display Console
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 System Capacities Page C-5 C Table C–1. Continued Limit Constraining Factor System Operator Consoles DLCs:MLX-20L or MLX-28DBIS-22D, BIS-34, BIS-34D, or MERLIN II System Display Console QCCsDSSsCombin...
Page 400 - Constraining Factors; Calling Groups; Queued Call Consoles (QCCs) cannot be members of calling; Personal Speed Dial
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 System Capacities Page C-6 C Constraining Factors 3 This section describes the constraining factors that limit the capacities supplied in Table C–1 . Calling Groups Members of groups. Queued Call Cons...
Page 401 - Coverage Groups
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 System Capacities Page C-7 C Delay announcements per group. In Release 5.0 and later systems, a group can have 10 primary delay announcements and one secondary delay announcement. Coverage Groups Send...
Page 402 - Telephones (not achievable simultaneously); Assumes 20 percent internal traffic.
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 System Capacities Page C-8 C Telephones (not achievable simultaneously) Traffic (hundred call seconds/hr/system) Assumes 20 percent internal traffic. Two-Party Conversations216 time slots Analog multi...
Page 403 - System Planning Forms; Table D–1
System Planning Forms Page D-1 D MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 D 0 System Planning Forms This appendix contains a table that lists each system planning form. The forms are in numerical order and organized according to planning pur...
Page 404 - Table D–1. Continued; Used for Planning
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 System Planning Forms Page D-2 D Table D–1. Continued Used for Planning Form No. Form Title Incoming Line/Trunk Connections 3a Incoming Trunks: Remote Access 3b Incoming Trunks: DS1 Connectivity (100D...
Page 406 - Removing/Reinstalling the Control; Removing the Control Unit Housing; To remove the control unit housing, see; Figure E–1. Removing the Control Unit Housing
Removing/Reinstalling the Control Unit Cover Page E-1 Removing the Control Unit Housing E MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 E 0 Removing/Reinstalling the Control Unit Cover This appendix provides instructions for removing the control ...
Page 407 - Installing the Control Unit Housing; This section contains instructions for both tasks.; Installing the Top Cover; To install the control unit top cover, see
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Removing/Reinstalling the Control Unit Cover Page E-2 Installing the Control Unit Housing E Installing the Control Unit Housing 5 Installing the control unit housing involves two tasks: installing the...
Page 408 - Figure E–2. Installing the Top Cover
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Removing/Reinstalling the Control Unit Cover Page E-3 Installing the Control Unit Housing E Figure E–2. Installing the Top Cover Top cover Emptymodule
Page 409 - Installing the Front Cover; To install the front cover, see; Figure E–3. Installing the Front Cover
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Removing/Reinstalling the Control Unit Cover Page E-4 Installing the Control Unit Housing E Installing the Front Cover 5 To install the front cover, see Figure E–3 and follow these steps: 1. Hook the ...
Page 410 - IN; Numerics
Index Page IN-1 MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 IN Index Numerics 008 OPT module , 3-6 to 3-7 012 T/R module , 3-6 to 3-7 016 T/R module , 2-25 , 3-5 , 3-6 to 3-7 100D module description , 3-7 to 3-9 interface , 3-33 146A and 147A s...
Page 415 - Equipment and Operations Reference
MERLIN LEGEND Communications System Release 5.0System Manager’s Guide 555-650-118 Issue 1 June 1997 Index Page IN-6 Direct-Line Console (DLC) adding , 6-57 to 6-60 connecting to system , 3-33 considerations , 3-33 features , 3-32 features that can be copied from , 6-30 overview , 2-18 telephones , 3...
Lucent Technologies P118SX
Manual
Lucent Technologies MLX-16DPTM
Manual
Lucent Technologies 03.0.042.2
Manual
Lucent Technologies MLX-10D
Manual
Lucent Technologies MS+DSL
Manual
Lucent Technologies 3000 VA
Manual
Lucent Technologies 6416D PLUS
Manual
Lucent Technologies 107970212
Manual
Lucent Technologies 20DS
Manual
Lucent Technologies M770
Manual
Lucent Technologies CBX 3500
Manual
Lucent Technologies 6225
Manual
Lucent Technologies 106433691
Manual
Lucent Technologies 108355140
Manual
Lucent Technologies MDW 9031DCP
Manual
Lucent Technologies 7101A
Manual
Lucent Technologies Serenade
Manual
Lucent Technologies NavisAccess
Manual