Lucent Technologies 108596560 - Manuals

GuestWorks and DEFINITY ECS Release 8Hospitality Operations 555-230-723 Issue 6 December 1999 Hospitality Operations 2 About This Document Organization This document is organized under the following major topics: ■ Hospitality Services Overview ■ Guest Operations ■ Console Operations (attendant and ...

GuestWorks and DEFINITY ECS Release 8Hospitality Operations 555-230-723 Issue 6 December 1999 Hospitality Operations 4 About This Document ■ The following table lists the features described in this document. Ask your administrator for these codes and write them down in this table. Related Documents ...

GuestWorks and DEFINITY ECS Release 8Hospitality Operations 555-230-723 Issue 6 December 1999 Hospitality Operations 5 Hospitality Services Overview Hospitality Services Overview Keeping guests satisfied is the key to a successful lodging establishment, and providing full guest services through up-t...

GuestWorks and DEFINITY ECS Release 8Hospitality Operations 555-230-723 Issue 6 December 1999 Hospitality Operations 6 Hospitality Services Overview Hospitality is the ability to activate Do Not Disturb and the assurance that the feature will turn off at the predetermined time. Do Not Disturb is jus...

GuestWorks and DEFINITY ECS Release 8Hospitality Operations 555-230-723 Issue 6 December 1999 Hospitality Operations 7 Hospitality Services Overview Messaging Services Hospitality is a message waiting lamp on a guest’s telephone, where the lamp has been turned on by the Lucent I NTUITY Lodging messa...

GuestWorks and DEFINITY ECS Release 8Hospitality Operations 555-230-723 Issue 6 December 1999 Hospitality Operations 8 Guest Operations Guest Operations Guests can schedule wakeup calls for themselves, block unwanted incoming calls, make emergency calls, and retrieve voice and FAX messages from thei...

GuestWorks and DEFINITY ECS Release 8Hospitality Operations 555-230-723 Issue 6 December 1999 Hospitality Operations 9 Guest Operations Add Your Wakeup Call Access to the Automatic Wakeup feature may be from a button on the guest telephone or by using a feature access code. 1. Pick up the handset of...

GuestWorks and DEFINITY ECS Release 8Hospitality Operations 555-230-723 Issue 6 December 1999 Hospitality Operations 10 Guest Operations Change or Delete Your Wakeup Call 1. Pick up the handset of your telephone and press the wakeup button, or enter the Automatic Wakeup Call feature access code ____...

GuestWorks and DEFINITY ECS Release 8Hospitality Operations 555-230-723 Issue 6 December 1999 Hospitality Operations 11 Guest Operations 4. If you wish to have a second wakeup call, pick up the handset of your telephone and press the wakeup button, or enter the Automatic Wakeup Call feature access c...

GuestWorks and DEFINITY ECS Release 8Hospitality Operations 555-230-723 Issue 6 December 1999 Hospitality Operations 12 Guest Operations Do Not Disturb If your switch is equipped with the Speech Synthesizer circuit pack, guests can enter their own Do Not Disturb requests. The following instructions ...

GuestWorks and DEFINITY ECS Release 8Hospitality Operations 555-230-723 Issue 6 December 1999 Hospitality Operations 13 Guest Operations 2. If you want to change the time your Do Not Disturb period ends, press the 2 button. ■ You will now go through the original procedure for entering the time. Your...

GuestWorks and DEFINITY ECS Release 8Hospitality Operations 555-230-723 Issue 6 December 1999 Hospitality Operations 14 Guest Operations Retrieving Messages Usually, guests will retrieve their voice messages from their rooms, but they may also need to retrieve their messages from other guest rooms, ...

GuestWorks and DEFINITY ECS Release 8Hospitality Operations 555-230-723 Issue 6 December 1999 Hospitality Operations 16 Guest Operations If no keys are pressed, the current message is saved (if the system is administered to save old messages) and the new one is played. To keep your mailbox space fre...

GuestWorks and DEFINITY ECS Release 8Hospitality Operations 555-230-723 Issue 6 December 1999 Hospitality Operations 17 Guest Operations Recording a Personal Greeting NOTE: To use this feature, the Lucent I NTUITY Lodging system must have software Release 1.1 or later. 1. Call the message retrieval ...

GuestWorks and DEFINITY ECS Release 8Hospitality Operations 555-230-723 Issue 6 December 1999 Hospitality Operations 18 Guest Operations Changing Your Password At check-in, you were assigned a 4-digit password to use when retrieving your messages while away from your room. NOTE: To use this feature,...

GuestWorks and DEFINITY ECS Release 8Hospitality Operations 555-230-723 Issue 6 December 1999 Hospitality Operations 19 Guest Operations Dial by Name If you can’t remember at which room your associate is staying, you can use the Dial by Name feature to place a call. This feature is available on Gues...

GuestWorks and DEFINITY ECS Release 8Hospitality Operations 555-230-723 Issue 6 December 1999 Hospitality Operations 20 Front Desk Operations Front Desk Operations Almost all operations that are done from a traditional “attendant console” (Model 302B, model 302C, or PC console) can now be done from ...

GuestWorks and DEFINITY ECS Release 8Hospitality Operations 555-230-723 Issue 6 December 1999 Hospitality Operations 21 Front Desk Operations When the attendant console is in the day mode (the Night lamp is off), you cannot answer overflow calls at the backup telephones until the number of calls wai...

GuestWorks and DEFINITY ECS Release 8Hospitality Operations 555-230-723 Issue 6 December 1999 Hospitality Operations 22 Front Desk Operations Check-In When a guest checks in and is assigned a room, the room’s status changes to occupied, and the room’s telephone controlled restriction changes to No R...

GuestWorks and DEFINITY ECS Release 8Hospitality Operations 555-230-723 Issue 6 December 1999 Hospitality Operations 23 Front Desk Operations Check-Out When a guest checks out, the room’s status changes to vacant and the room’s telephone controlled restriction changes to Outward Restriction. Outward...

GuestWorks and DEFINITY ECS Release 8Hospitality Operations 555-230-723 Issue 6 December 1999 Hospitality Operations 24 Front Desk Operations Suite Check-in Suite Check-in allows you to have the switch automatically check-in more than one phone with one check-in command (whether from your Property M...

GuestWorks and DEFINITY ECS Release 8Hospitality Operations 555-230-723 Issue 6 December 1999 Hospitality Operations 25 Front Desk Operations Automatic Wakeup Wakeup calls can be activated by guests from their own rooms or from the front desk using the attendant console or a backup telephone. Depend...

GuestWorks and DEFINITY ECS Release 8Hospitality Operations 555-230-723 Issue 6 December 1999 Hospitality Operations 26 Front Desk Operations ■ Customized announcements recorded on the Audichron recording device which delivers sales pitches for various hotel functions with the wakeup call. Audichron...

GuestWorks and DEFINITY ECS Release 8Hospitality Operations 555-230-723 Issue 6 December 1999 Hospitality Operations 27 Front Desk Operations User Operation Wakeup requests can be entered, changed, and canceled from the console or backup telephone. Wakeup announcements can use a standard announcemen...

GuestWorks and DEFINITY ECS Release 8Hospitality Operations 555-230-723 Issue 6 December 1999 Hospitality Operations 29 Front Desk Operations Dual Wakeup To add or change a wakeup call when the Dual Wakeup feature is enabled, perform the following: 1. Press the AUTO WAKEUP button. ■ The Auto Wakeup ...

GuestWorks and DEFINITY ECS Release 8Hospitality Operations 555-230-723 Issue 6 December 1999 Hospitality Operations 30 Front Desk Operations 6. If you want to use a different wakeup message, enter the wakeup message number. NOTE: You cannot specify a different wakeup message when setting up a wakeu...

GuestWorks and DEFINITY ECS Release 8Hospitality Operations 555-230-723 Issue 6 December 1999 Hospitality Operations 31 Front Desk Operations 11. Press the # button to confirm the wakeup request. ■ One of the following displays: This indicates that the wakeup procedure was successful. This indicates...

GuestWorks and DEFINITY ECS Release 8Hospitality Operations 555-230-723 Issue 6 December 1999 Hospitality Operations 32 Front Desk Operations 3. Enter the wakeup time in the 4-digit hh:mm format (hour:minute). ■ If you entered a time between 13:00 and 00:59, the following displays: Go on to Step 5. ...

GuestWorks and DEFINITY ECS Release 8Hospitality Operations 555-230-723 Issue 6 December 1999 Hospitality Operations 33 Front Desk Operations 9. Press the # button to confirm the wakeup request. ■ One of the following displays: This indicates that the wakeup procedure was successful. This indicates ...

GuestWorks and DEFINITY ECS Release 8Hospitality Operations 555-230-723 Issue 6 December 1999 Hospitality Operations 36 Front Desk Operations Canceling Wakeup Calls Once a wakeup call has been delivered successfully, the request is canceled automatically. However, you can cancel a wakeup call manual...

GuestWorks and DEFINITY ECS Release 8Hospitality Operations 555-230-723 Issue 6 December 1999 Hospitality Operations 37 Front Desk Operations Failed Wakeup Notification A wakeup call rings 6 times at a guest’s telephone. If the wakeup call is not answered after 3 attempts (the attempts are spaced 5 ...

GuestWorks and DEFINITY ECS Release 8Hospitality Operations 555-230-723 Issue 6 December 1999 Hospitality Operations 38 Front Desk Operations Controlled Restrictions The Controlled Restrictions feature allows you to activate different types of calling restrictions on guest room telephones. The restr...

GuestWorks and DEFINITY ECS Release 8Hospitality Operations 555-230-723 Issue 6 December 1999 Hospitality Operations 40 Front Desk Operations 3. After hearing the second dial tone, enter the room number. ■ A confirmation tone indicates that the restriction was activated. An intercept tone indicates ...

GuestWorks and DEFINITY ECS Release 8Hospitality Operations 555-230-723 Issue 6 December 1999 Hospitality Operations 41 Front Desk Operations Activate Controlled Restriction for a Group of Rooms To activate a controlled restriction for a group of rooms, perform the following: ! CAUTION: If you use t...

GuestWorks and DEFINITY ECS Release 8Hospitality Operations 555-230-723 Issue 6 December 1999 Hospitality Operations 42 Front Desk Operations Cancel Controlled Restriction for a Group of Rooms To deactivate a controlled restriction for a group of rooms, perform the following: 1. Press the START butt...

GuestWorks and DEFINITY ECS Release 8Hospitality Operations 555-230-723 Issue 6 December 1999 Hospitality Operations 43 Front Desk Operations Do Not Disturb The Do Not Disturb feature permits hotel guests to request that calls directed to the room be blocked for a predetermined period of time. This ...

GuestWorks and DEFINITY ECS Release 8Hospitality Operations 555-230-723 Issue 6 December 1999 Hospitality Operations 44 Front Desk Operations Activate Do Not Disturb for One Room NOTE: Do Not Disturb cannot be activated using the PC console. To add or change a Do Not Disturb request, perform the fol...

GuestWorks and DEFINITY ECS Release 8Hospitality Operations 555-230-723 Issue 6 December 1999 Hospitality Operations 45 Front Desk Operations 5. Press the # button to confirm the Do Not Disturb request. ■ One of the following displays: This indicates that the Do Not Disturb procedure was successful....

GuestWorks and DEFINITY ECS Release 8Hospitality Operations 555-230-723 Issue 6 December 1999 Hospitality Operations 46 Front Desk Operations Activate Do Not Disturb for a Group of Rooms A typical application of this procedure is applying Do Not Disturb to a group of conference rooms where meetings ...

GuestWorks and DEFINITY ECS Release 8Hospitality Operations 555-230-723 Issue 6 December 1999 Hospitality Operations 48 Front Desk Operations Message Waiting Notification You can notify a guest that a message is waiting by turning on the message waiting lamp on the guest’s telephone. The guest retri...

GuestWorks and DEFINITY ECS Release 8Hospitality Operations 555-230-723 Issue 6 December 1999 Hospitality Operations 49 Front Desk Operations PMS Alarms You may have a PMS ALARM button assigned to your attendant consoles and backup telephones. If the link between the switch and the PMS goes down, th...

GuestWorks and DEFINITY ECS Release 8Hospitality Operations 555-230-723 Issue 6 December 1999 Hospitality Operations 50 Front Desk Operations Maid Status, Housekeeping Status, andRoom Occupancy The Maid Status/Housekeeping Status feature records the status for up to six housekeeping codes. These sta...

GuestWorks and DEFINITY ECS Release 8Hospitality Operations 555-230-723 Issue 6 December 1999 Hospitality Operations 51 Front Desk Operations User Operation The user operation for updating and viewing housekeeping status using the PMS is given in the PMS documentation. You can check the current stat...

GuestWorks and DEFINITY ECS Release 8Hospitality Operations 555-230-723 Issue 6 December 1999 Hospitality Operations 52 Front Desk Operations Recorded Announcements The Recorded Announcements feature allows you to create several different recorded announcements for wakeup calls and Call Vectoring pr...

GuestWorks and DEFINITY ECS Release 8Hospitality Operations 555-230-723 Issue 6 December 1999 Hospitality Operations 53 Front Desk Operations The Announcements circuit pack has the following recording time limit based on the sampling rate used: ■ 8 minutes, 32 seconds at 16 KHz ■ 4 minutes, 16 secon...

GuestWorks and DEFINITY ECS Release 8Hospitality Operations 555-230-723 Issue 6 December 1999 Hospitality Operations 54 Front Desk Operations Automatic selection of DID numbers for a guest In a non-Property Management System (PMS) environment, automatic selection of DID numbers to a guest room allow...

GuestWorks and DEFINITY ECS Release 8Hospitality Operations 555-230-723 Issue 6 December 1999 Hospitality Operations 55 Voice Messaging Operations Voice Messaging Operations To assist your guests when they want to retrieve their voice messages, there are a few procedures that you will do regularly. ...

GuestWorks and DEFINITY ECS Release 8Hospitality Operations 555-230-723 Issue 6 December 1999 Hospitality Operations 58 Voice Messaging Operations Restoring a Deleted Voice Message Deleted voice messages are stored until midnight of the day they were deleted. For example, you can retrieve a message ...

GuestWorks and DEFINITY ECS Release 8Hospitality Operations 555-230-723 Issue 6 December 1999 Hospitality Operations 59 Voice Messaging Operations 7. Enter either the guest’s password or the attendant password. ■ If you hear “Last deleted message has been restored,” listen for the message “Ready for...

GuestWorks and DEFINITY ECS Release 8Hospitality Operations 555-230-723 Issue 6 December 1999 Hospitality Operations 61 Call Accounting Operations Call Accounting Operations This section gives you the procedures used to perform the following Lucent INTUITY Lodging Call Accounting operations: ■ Night...

GuestWorks and DEFINITY ECS Release 8Hospitality Operations 555-230-723 Issue 6 December 1999 Hospitality Operations 63 Call Accounting Operations 9. While the report is running, press the C button to clear the accumulative report. 10. If this property is using Promus Corporation equipment, press th...

GuestWorks and DEFINITY ECS Release 8Hospitality Operations 555-230-723 Issue 6 December 1999 Hospitality Operations 64 Call Accounting Operations 6. Press the C button to enter a start date and an end date. Use the MMDDYY format. 7. Enter a start time and an end time. Use the HHMM format for a 24-h...

GuestWorks and DEFINITY ECS Release 8Hospitality Operations 555-230-723 Issue 6 December 1999 Hospitality Operations 65 Call Accounting Operations Deleting Call Records To save on space and to reduce confusion over old information, you should delete old call records on a regular basis. This should b...

GuestWorks and DEFINITY ECS Release 8Hospitality Operations 555-230-723 Issue 6 December 1999 Hospitality Operations 66 Housekeeping Staff Operations Housekeeping Staff Operations Housekeepers can update housekeeping status information in two ways: ■ Using telephones in guest rooms ■ Using designate...

GuestWorks and DEFINITY ECS Release 8Hospitality Operations 555-230-723 Issue 6 December 1999 Hospitality Operations 67 Housekeeping Staff Operations Status Codes Although the housekeeping status codes may be defined to represent any of several different states, here is a suggested way to use the di...

GuestWorks and DEFINITY ECS Release 8Hospitality Operations 555-230-723 Issue 6 December 1999 Hospitality Operations 68 Housekeeping Staff Operations 3. As you reach different steps in cleaning the room, update the status by repeating steps 1 and 2. If you were told to use a designated telephone (an...

GuestWorks and DEFINITY ECS Release 8Hospitality Operations 555-230-723 Issue 6 December 1999 Hospitality Operations 69 Reports Reports This section gives examples of administration reports you can display on the administration terminal or print on the Log Printer or the Journal/Schedule Printer. Ad...

GuestWorks and DEFINITY ECS Release 8Hospitality Operations 555-230-723 Issue 6 December 1999 Hospitality Operations 73 Reports Printer Reports Printer reports keep track of several hospitality events. This is done to track patterns of service problems and to keep track of room status. From the swit...

GuestWorks and DEFINITY ECS Release 8Hospitality Operations 555-230-723 Issue 6 December 1999 Hospitality Operations 74 Reports The following is an example of a journal printer report: These codes are used to define the status events: ■ AWU — Automatic wakeup events ■ EAT — Emergency access to atten...

GuestWorks and DEFINITY ECS Release 8Hospitality Operations 555-230-723 Issue 6 December 1999 Hospitality Operations 75 Reports The following table summarizes which printer types report which status events. Printer Type Status Events Journal/Schedule 1,2,3,4,5,8,9 Log Only 6,7,10 Combined Journal/Sc...

GuestWorks and DEFINITY ECS Release 8Hospitality Operations 555-230-723 Issue 6 December 1999 Hospitality Operations 76 Guest Operations Artwork Guest Operations Artwork The following pages contain artwork masters that you can use to create “tent cards” for your guest rooms. These artwork masters co...

Index IN-83 GuestWorks and DEFINITY ECS Release 8Hospitality Operations 555-230-723 Issue 6 December 1999 IN Index Numerics 6408 telep hones , 20 6424 telep hones , 20 8410D telep hones , 20 8411 telep hones , 6 8434 telep hones , 20 A ad ministrative mailb ox on INTUITY , 55 announc ements , 52 art...

We’d like your opinion. Lucent welcomes your feedback on this document. Your comments can be of great value in helping us improve our documentation. GuestWorks ® and DEFINITY ® Enterprise Communications Server Release 8 Hospitality Operations 555-230-723, Issue 6, December 1999, Comcode 108596560 1....