Intel SKA4 - Manuals - manualsarea.com

Page 3 - SKA4 TROUBLESHOOTING

SPD Troubleshooting Guide -3- 10/25/00 SKA4 TROUBLESHOOTING .......................................................................................................................4 Boot Issues ..............................................................................................................

Page 4 - SKA4 Troubleshooting

SPD Troubleshooting Guide -4- 10/25/00 SKA4 Troubleshooting Welcome to the SKA4 server platform. In the unlikely event you do encounter issues, this guide will help you troubleshoot & identify possible problem areas. If you are unable to resolve a problem using this guide, please call our help d...

Page 5 - Boot Issues; ) My server will not power on; Check for the following possibilities:; Have you plugged the server into a “powered on” power strip?

SPD Troubleshooting Guide -5- 10/25/00 Boot Issues 1) My server will not power on Check for the following possibilities: • Have you securely plugged the server AC power cord into the power supply? • Have you plugged the server into a “powered on” power strip? • Some ATX power supplies have a power s...

Page 6 - ) Upon booting, my server starts beeping; Check the following:

SPD Troubleshooting Guide -6- 10/25/00 2) Upon booting, my server starts beeping Most likely, these beeps are “beep codes.” They identify system events in case video fails to display. The following list is an excerpt of available beep codes. Contact your customer service representative for a complet...

Page 7 - ) My system boots up automatically when I power on my power strip.

SPD Troubleshooting Guide -7- 10/25/00 • Remove and reseat memory modules. Try using memory from a known working system. • Remove and reseat processor and terminator card. • If you are using a switch box to share a monitor between multiple servers, ensure switching to the proper server. If you are u...

Page 8 - What chassis and power supply is the system using?; ) The bootup process takes too long; Amount of memory in the system.

SPD Troubleshooting Guide -8- 10/25/00 • What memory is the server using? Is it on the tested memory list? Contact your customer service representative for the latest teste d memory list. • What chassis and power supply is the system using? 6) The bootup process takes too long What most people typic...

Page 9 - ) I put one processor in my system, but it doesn’t boot; III

SPD Troubleshooting Guide -9- 10/25/00 7) I put one processor in my system, but it doesn’t boot Check the following: • Is the processor a 100MHz system bus or 133MHz system bus processor? The SKA4 server board only supports Intel® Pentium® III Xeon™ processors designed for the 100MHz system bus. • I...

Page 10 - Other Issues; ) Some of my hard drives show up during post and some don’t; Check on the following:; Verify that the device power cable is firmly connected.; ) My hard drives don’t show up under Windows NT

SPD Troubleshooting Guide -10- 10/25/00 Other Issues 1) Some of my hard drives show up during post and some don’t Check on the following: • Are you using third party SCSI adapters? System memory limitations limit the number & size of option ROMs in the system. If you place too many adapters or a...

Page 11 - If you must contact customer support, please fill out

SPD Troubleshooting Guide -11- 10/25/00 If your system can still not see the onboard adapter or your hard drives, please fill out the included customer support form and call your customer support representative. Please pay special attention to the following information: • Does the SCSI controller id...

Page 12 - Intel SPD Problem Report; Intel Baseboard Product:; Hardware Information

SPD Troubleshooting Guide -12- 10/25/00 Intel SPD Problem Report Please Complete All That Apply Company Name: ________________________ Date Submitted: _____________ Contact: _______________________________ Email Address: ___________________________ Telephone #: _____________________ Priority: ______...

Page 14 - Utilities Information

SPD Problem Report - 14 - 10/25/00 Utilities Information *ISC Version _____________ *SSU Version _____________ *EMP / DPC Console Version _____________ *FRU/SDR Loader Version _____________ *Diagnostics Version (Testview, PCDiag, etc.) _____________ Other _____________ AGP/PCI/ISA Configuration ALLO...