Intel TIGI2U - Manual

Preface WARNING Do not attempt to modify or use an AC power cordset that is not the exact type required. You must use a power cordset that meets the following criteria: • Rating: In the U.S. and Canada, cords must be UL (Underwriters Laboratories, Inc.) Listed/CSA (Canadian Standards Organization) C...

Preface Safety Cautions Read all caution and safety statements in this document before performing any of the instructions. See also Intel Server Boards and Server Chassis Safety Information on the Resource CD and/or at http://support.intel.com/support/motherboards/server/sb/CS-010770.htm. Wichtige S...

Contents Contents Preface .................................................................................................................iii Intel ® Carrier Grade Server TIGI2U Features .................................................. 16 Server Platform Components ..................................

Contents Figures Figure 1. Intel ® Carrier Grade Server TIGI2U ...................................................................... 16 Figure 2. System Components............................................................................................. 19 Figure 3. Platform Back...................

Contents Tables Table 1. Server Platform Features ................................................................................. 17 Table 2. NIC LEDs.......................................................................................................... 20 Table 3. Configuration Jumper [J1H2] ....

Server Platform Features Server Platform Components TP01643 C A I H D G E F B A. Power Distribution Board F. System Fans B. Processor Air Duct G. Front Panel I/O Board C. Power Supplies H. SCSI Hard Disk Drive Carriers D. PCI Riser Card Assembly I. Peripheral Bay (CD-ROM or DVD-ROM drive) E. Intel ®...

Server Platform Features Server Platform Back Panel TP01644 A H G F J K L M N I B C D E A DB15 Alarms Connector H RJ45 NIC 1 Connector B PCI Card Bracket (low-profile) I RJ45 NIC 2 Connector C PCI Card Bracket (full-height) J Video Connector D Optional second power supply or filler panel (filler pan...

Server Platform Features Server Platform Front Panel 1 0 Alarms Status ID ON NIC CRT MNR PWR MJR TP01645 N O Q R S T U P 1 0 Alarms Status ID ON NIC CRT MNR PWR MJR A B C E D F H I K M G J L Front Panel Buttons A Power button Toggles the system power B Reset button Resets the system G NMI button Ass...

Server Platform Features J NIC activity LED (green) Indicates activity on either NIC. K Main power LED (green) When continuously lit, indicates the presence of DC power in the server. The LED goes out when the power is turned off or if the power source is disrupted. L Disk 1 Activity/Fault LED (gree...

Server Platform Features Server Board Connector and Component Locations TP01646 B A C D E F G H I J L R Q N M O P K A. SCSI Channel B J. Fan board connector B. Battery K. Secondary IDE channel C. Full-height riser slot L. 24-pin SSI power connector D. Low-profile riser slot M. 50-pin control panel c...

Server Platform Features Configuration Jumpers TP01652 J1H2 3 2 A1-A2: CMOS Clear by BMC 1-2: Default A2-A3: CMOS Clear Force EraseB1-B2: Recovery Boot Disable (Normal Boot)B2-B3: Recovery Boot EnableC1-C2: Password Clear ProtectC2-C3: Password Clear Erase C B A Figure 7. Configuration Jumper Locati...

Server Platform Features Front Panel IO (FPIO) System Board Features The TIGI2U server system has the following FPIO features: • Four switches to control power-on, reset, NMI, and the system ID LED • One system ID LED that can be controlled remotely or by the system ID switch • Two system activity L...

Server Platform Features Peripheral Bay One peripheral drive (either a slim-line CD-ROM drive or a slim-line DVD-ROM drive) can be mounted in the system using a blind-mate peripheral drive carrier inserted into the peripheral drive bay. The peripheral drive bay is located above the hard drive tray a...

Server Platform Features Power Supply The power supply cage supports up to two hot-swap power supplies (either AC input or DC input) in a (1+1) redundant configuration. A power supply filler module for the empty power supply site is supplied for systems without redundancy. Only the DC input version ...

Server Platform Features System Cooling All system components except the power supply cage are cooled by a set of fans mounted near the middle of the chassis and behind the hard drive bays. The TIGI2U system comes in a non-redundant, four-fan configuration that consists of two 80mm x 38mm fans and t...

Server Platform Features Memory The Server Board SE7520JR2 provides six DIMM sockets across two channels, Channel A and Channel B. Channel A consists of DIMM sockets 1A, 2A, and 3A. Channel B consists of DIMM sockets 1B, 2B, and 3B. If six DIMMs are installed, the following maximum capacitites are p...

Server Platform Features NOTES Although the server board architecture allows the user to mix various sizes of DIMMs between channels, DIMMs must be identical within each bank. To be fully compliant with all applicable DDR SDRAM memory specifications, the board should be populated with DIMMs that sup...

Platform Installations and Upgrades Platform Installations and Upgrades Before You Begin Before working with your server product, pay close attention to the safety instructions at the beginning of this manual. See “Safety Information.” Tools and Supplies Needed Phillips* (cross head) screwdriver (#1...

Platform Installations and Upgrades Removing and Installing the Chassis Cover Removing the Chassis Cover The Intel ® Carrier Grade Server TIGI2U must be operated with the top cover in place to ensure proper cooling. You will need to remove the top cover to add or replace components inside of the pla...

Platform Installations and Upgrades Installing the Chassis Cover 1. Place the cover over the chassis so that the side edges of the cover sit just inside the chassis sidewalls, with the front of the cover with about 1/8-inch gap showing between the chassis cover and the sheet-metal at the front of th...

Platform Installations and Upgrades Removing and Installing the Front Bezel The front bezel needs to be removed only to install or remove hot-swap hard drives or the CDROM drive. Removing the Front Bezel 1. Loosen the captive screws at the left and right edges of the front bezel (one screw at the ri...

Platform Installations and Upgrades Installing the Front Bezel 1. While holding the front bezel in place (see letter “A”), tighten the captive screws at the left and right edges of the bezel (see letter “B”). TP01651 A B B Figure 13. Installing the Front Bezel Intel ® Carrier Grade Server TIGI2U Use...

Platform Installations and Upgrades Removing and Installing the Processor Air Duct The air duct must be removed to access the processor assembly and the four-fan assembly. The processor air duct is required for proper airflow within the chassis. Be sure the air duct is in place before installing the...

Platform Installations and Upgrades Installing the Processor Air Duct 1. Place the processor air duct over the processor socket and four-fan assembly, using caution to make sure you do not pinch any wires beneath the edges of the air duct (see letter “A”). 2. Tighten the screws at the top of the air...

Platform Installations and Upgrades Installing and Removing Memory DIMMs The silkscreen on the board for the DIMMs displays DIMM1B, DIMM1A, DIMM2B, DIMM2A, DIMM3B and DIMM3A, starting from the outside of the board. DIMM1B is the socket closest to the outside edge of the server board. Installing DIMM...

Platform Installations and Upgrades 9. Replace the chassis cover if you have completed all work inside of the platform. For instructions, see “ Installing the Chassis Cover .” Removing DIMMs To remove a DIMM, follow these steps: 1. Power down the server system and unplug all peripheral devices and t...

Platform Installations and Upgrades Removing the Processor 1. Power down the server system and unplug all peripheral devices and the AC power cable or the DC mains. 2. Remove the chassis cover. For instructions, see “ Removing the Chassis Cover .” 3. Remove the processor air duct that covers the pro...

Platform Installations and Upgrades Installing the Processor To install a processor, follow these instructions: 1. Power down the server system and unplug all peripheral devices and the AC power cable or the DC mains. 2. Remove the chassis cover. For instructions, see “ Removing the Chassis Cover .”...

Platform Installations and Upgrades Installing or Removing a Hard Drive Up to two hot-swappable SCSI drives can be installed in your chassis. It is not necessary to remove the chassis cover to add or replace a hot-swap hard drive. It is necessary to remove the front bezel from the chassis. CAUTION T...

Platform Installations and Upgrades Figure 24. Inserting Hard Disk Drive Assembly into Chassis 10. Install the front bezel. Install the front bezel. For instructions, see “Installing the Front Bezel.” Removing a Hard Drive 1. Remove the front bezel. For instructions, see “Removing the Front Bezel.” ...

Platform Installations and Upgrades Installing or Removing a PCI Add-in Card CAUTION PCI cards in this system are NOT hot swappable. Before removing or replacing the PCI card, you must first take the server out of service, turn off all peripheral devices connected to the system, turn off the system ...

Platform Installations and Upgrades TP01695 B A C Figure 29. Installing Full Length PCI Card into Riser 6. Insert the PCI riser assembly into the chassis. 7. Install the chassis cover. For instructions, see “Installing the Chassis Cover.” Removing a PCI Add-in Card 1. Power down the server system an...

Platform Installations and Upgrades Replacing the Power Supply CAUTION Your server does not have a redundant power supply unless you have purchased the optional second power supply. Before replacing the power supply, you must first take the server out of service, turn off all peripheral devices conn...

Platform Installations and Upgrades Installing the Power Supply 1. When inserting the new power supply, make sure the green handle is depressed downward while sliding the module into the power supply cage. TP01654 Figure 33. Installing the Power Supply 2. Install the chassis cover. For instructions,...

Platform Installations and Upgrades Grounding a DC Powered System The DC chassis provides two #10-32 threaded studs for chassis enclosure grounding. A single 90º standard barrel two-hole compression terminal lug with 5/8-inch pitch suitable for #14-10 AWG conductor (such as the Thomas & Betts te...

Platform Installations and Upgrades Removing the Four-Fan Assembly 1. Power down the server system and unplug all peripheral devices and the AC power cable or the DC mains. 2. Remove the chassis cover. For instructions, see “Removing the Chassis Cover.” 3. Remove the processor air duct. For instruct...

Platform Installations and Upgrades Installing the Four-Fan Assembly 1. Lower the fan module into place (see letter “A”). 2. Tighten the captive screw (see letter “B”). 3. Connect the fan cables to the correct fan connectors on the front panel I/O board (see letter “C”). The fan connectors are label...

Platform Installations and Upgrades Replacing the Mini-Bezel The mini bezel is installed over the front panel controls and LEDs. To replace the mini bezel, use the following instructions. It is not necessary to power down the server to replace the mini-bezel. 1. Remove the front bezel. For instructi...

Platform Installations and Upgrades Replacing the Front Panel I/O Board The Front Panel I/O Board provides an interface to the controls at the front of the server system, the power interconnect for the server board, the USB2 and Serial B interface, and the front panel LED interface connect. To repla...

Platform Installations and Upgrades Replacing the Light Pipe Light pipe replacement instructions are included as part of the instructions to replace the front panel I/O board. To replace the light pipe using an existing front panel I/O board, use the instructions under the following headings, replac...

Platform Installations and Upgrades Installing the Front Panel I/O Board 1. Lower the replacement Front Panel I/O Board into the chassis (see letter “A”). 2. While holding the rear edge of the board, ease the board forward, sliding the NIC connector and USB port through the matching cutout at the fr...

Platform Installations and Upgrades Replacing the PCI Riser Board CAUTION Before replacing any of the server boards, you must first take the server out of service, turn off all peripheral devices connected to the system, turn off the system by pressing the power button, and unplug the AC power cord ...

Platform Installations and Upgrades TP01697 C D A B Figure 46. Installing the Full Height PCI Riser Board 11. Install the PCI card(s). For instructions, see “Installing a PCI Add-in Card.” 12. Install the chassis cover. For instructions, see “Installing the Chassis Cover.” Replacing the Power Interf...

Platform Installations and Upgrades Removing the Power Interface Board 1. Power down the server system and unplug all peripheral devices and the AC power cable or the DC mains. 2. Remove the chassis cover. For instructions, see “ Removing the Chassis Cover.” 3. Remove the PCI riser assembly. For ins...

Platform Installations and Upgrades Installing the Power Interface Board 1. Press down on the power interface retention lever (see letter “A”) and lower the replacement power interface board into place (see letter “B”). 2. Make sure that the power interface board is placed over the placement pegs an...

Platform Installations and Upgrades Removing the Serial/Alarms Cable 1. Power down the server system and unplug all peripheral devices and the AC power cable or the DC mains. 2. Remove the chassis cover. For instructions, see “ Removing the Chassis Cover.” 3. Remove the threaded standoffs as shown i...

Platform Installations and Upgrades Installing the Serial/Alarms Cable 1. Install the serial/alarms connector into the chassis. See Figure 51. TP01681 Figure 51. Installing the Serial/Alarms Connector into Chassis 2. Install the threaded standoffs as shown in Figure 52. TP01682 Figure 52. Installing...

Platform Installations and Upgrades Replacing the Server Board The Intel ® Carrier Grade Server TIGI2U uses the Intel ® Server Board SE7520JR2. To replace the server board, the following components must be removed: All cable connections on the server board Heat sink(s) Processor(s) All DIMMs PCI ris...

Platform Installations and Upgrades Installing the Server Board 1. If you have a SCSI cable to connect, do this first before installing the server board (see letter “A” in the figure below). 2. Set the replacement board into place (see letter “B” in the figure below), using caution to make sure no c...

Platform Installations and Upgrades Replacing the Backup Battery The lithium battery on the server board powers the RTC for up to 10 years in the absence of power. When the battery starts to weaken, it loses voltage, and the server settings (for example, the date and time) stored in CMOS RAM (Random...

Platform Installations and Upgrades Installing or Replacing the Power Cord NOTE If you will be placing your server in a rack, wait to install the power cord until after the server is in the rack. Plug the power cord into the power supply. Installing the Platform into a Rack Installation instructions...

Server Utilities Server Utilities Using the BIOS Setup Utility This section describes the BIOS Setup Utility options, which is used to change server configuration defaults. You can run BIOS Setup with or without an operating system being present. See “ Additional Information and Software ” for a lin...

Server Utilities Upgrading the BIOS The upgrade utility allows you to upgrade the BIOS in flash memory. The code and data in the upgrade file include the following: On-board system BIOS, including the recovery code, BIOS Setup Utility, and strings. On-board video BIOS, SCSI BIOS, and other option RO...

Server Utilities Upgrading the BIOS Follow the instructions in the readme file that came with the BIOS upgrade. When the update completes, remove the bootable media from which you performed the upgrade. NOTES Do not power down the system during the BIOS update process! The system will reset automati...

Server Utilities 4. Reconnect the AC power or DC mains, power up the system. 5. Power down the system and disconnect the AC power or DC mains. 6. Return the Password Clear jumper to the Password Clear Protect position, covering pins 1 and 2. 7. Close the server chassis. 8. Reconnect the AC power or ...

Troubleshooting Troubleshooting This chapter helps you identify and solve problems that might occur while you are using the system. For any issue, first ensure you are using the latest firmware and files. Firmware upgrades include updates for BIOS and the baseboard management controller (BMC). See “...

Troubleshooting Problems following Initial System Installation Problems that occur at initial system startup are usually caused by an incorrect installation or configuration. Hardware failure is a less frequent cause. If the problem you are experiencing is with a specific software application, see “...

Troubleshooting Hardware Diagnostic Testing This section provides a more detailed approach to identifying a hardware problem and locating its source. CAUTION Turn off devices before disconnecting cables: Before disconnecting any peripheral cables from the system, turn off the system and any external...

Troubleshooting Confirming Loading of the Operating System Once the system boots up, the operating system prompt appears on the screen. The prompt varies according to the operating system. If the operating system prompt does not appear, see “ No Characters Appear on Screen .” Specific Problems and C...

Troubleshooting System Cooling Fans Do Not Rotate Properly If the system cooling fans are not operating properly, it is an indication of possible system component failure. Check the following: Is the power-on light lit? If not, see “ Power Light Does Not Light ” Are any other front panel LEDs lit? H...

Troubleshooting Problems with Network The server hangs when the drivers are loaded. Certain drivers may require interrupts that are not shared with other PCI drivers. For these drivers, it may be necessary to alter settings so that interrupts are not shared. See the documentation that came with your...

Troubleshooting Problems with Newly Installed Application Software Problems that occur when you run new application software are usually related to the software, not the server hardware. Faulty equipment is unlikely, especially if other software runs correctly. Check the following: Make sure the sys...

Troubleshooting Devices are not Recognized under Device Manager (Windows* Operating System) The Windows* operating systems do not include all of the drivers for the Intel ® chipsets, onboard NICs, and other components. See “ Additional Information and Software ” for a link to the current drivers and...

Troubleshooting LED Information The Intel ® Server Board TIGI2U includes LEDs that can aid in troubleshooting your system. A table of these LEDs with a description of their use is listed below. LED Name Function Location Color Notes ID Aid in server identification from the back panel Control panel a...

Troubleshooting BIOS Error Messages (continued) Error Message Explanation Memory Size Decreased Memory size has decreased since the last boot. If no memory was removed, then memory may be bad. Memory Size Increased Memory size has increased since the last boot. If no memory was added, there may be a...

Regulatory and Compliance Information Regulatory and Certification Information Product Regulatory Compliance Product Safety Compliance The Server Board TIGI2U complies with the following safety requirements: UL60950 – CSA 60950(USA / Canada) EN60950 (Europe) IEC60950 (International) CB Certificate &...

Regulatory and Compliance Information Certifications / Registrations / Declarations UL Certification (US/Canada) CE Declaration of Conformity (CENELEC Europe) FCC/ICES-003 Class A Attestation (USA/Canada) VCCI Certification (Japan) C-Tick Declaration of Conformity (Australia) BSMI Certification (Tai...

Regulatory and Compliance Information Table 10. Product Certification Markings Regulatory Compliance Country Marking BSMI Certification Number & Class A Warning Taiwan GOST R Marking Russia RRL MIC Mark Korea China Compulsory Certification Mark China Electromagnetic Compatibility Notices FCC (US...

Regulatory and Compliance Information VCCI (Japan) English translation of the notice above: This is a Class A product based on the standard of the Voluntary Control Council for Interference (VCCI) from Information Technology Equipment. If this is used near a radio or television receiver in a domesti...

Regulatory and Compliance Information Regulated Specified Components To maintain the UL listing and compliance to other regulatory certifications and/or declarations, the following conditions must be adhered to and the following regulated components must be used. Interchanging or using other compone...

Getting Help Getting Help World Wide Web http://support.intel.com/support/motherboards/server/TIGI2U Telephone All calls are billed at US $25.00 per incident, and levied in local currency at the applicable credit card exchange rate plus applicable taxes. (Intel reserves the right to change the prici...

Intel® Server Issue Report Form Intel ® Server Issue Report Form NOTE An on-line / automatic submission version of this form is available at http://support.intel.com/support/motherboards/server/TIGI2U . For the fastest service, please submit your form via the Internet. Date Submitted: Company Name: ...

Intel® Server Issue Report Form Board / Chassis Information Baseboard Revision – PBA#: DIMM Configuration Baseboard Serial Number: DIMM1A MB: CPU1 Speed/Stepping/Spec: DIMM1A Vendor/part number: System BIOS Version: DIMM1B MB: Platform Model DIMM1B Vendor/part number: Intel ® TIGI2U DIMM2A MB: DIMM2...

Intel® Server Issue Report Form Operating System Information Operating System Version Service Pack Peripheral Information Check each box below that is used, and provide the requested information Peripheral Card Or Peripheral Description Driver Revision IRQ # I/O Base Address FW Rev# Low-profile Rise...

Intel® Server Issue Report Form Complete Problem Description In the space below, provide a complete description of the steps used to reproduce the problem or a complete description of where the problem can be found. Please also include any details on troubleshooting already done. Intel ® Carrier Gra...

Warranty Warranty Limited Warranty for Intel ® Chassis Subassembly Products Intel warrants that the Products (defined herein as the Intel ® chassis subassembly and all of its various components and software delivered with or as part of the Products) to be delivered hereunder, if properly used and in...

Warranty Warranty Limitations and Exclusions These warranties replace all other warranties, expressed or implied, including but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Intel makes no expressed warranties beyond those stated here. Intel disclaim...

Warranty How to Obtain Warranty Service To obtain warranty service for this Product, you may contact Intel or your authorized distributor. North America and Latin America ⎯ To obtain warranty repair for the product, please go to the following Web site to obtain instructions: http://support.intel.com...

Warranty Returning a Defective Product Before returning any product, call your authorized dealer/distribution authority. Intel ® Carrier Grade Server TIGI2U User Guide 114