Grandstream Networks GXP2020 - Manuals

Page 2 - GXP User Manual; Page; TABLE OF CONTENTS; TABLE OF FIGURES; GXP USER MANUAL; TABLE OF TABLES; GXP USER MANUAL

Grandstream Networks, Inc. GXP User Manual Page 2 of 44 Firmware 1.2.5.3 Last Updated: 03/2011 TABLE OF CONTENTS GXP USER MANUAL WELCOME ................................................................................................................................................................. 4...

Page 3 - GUI INTERFACE EXAMPLES

Grandstream Networks, Inc. GXP User Manual Page 3 of 44 Firmware 1.2.5.3 Last Updated: 03/2011 Table 7: GXP Technical Specifications ......................................................................................... 11 Table 8: LCD Buttons ........................................................

Page 4 - Welcome; party SIP platforms. It is ideal for

Grandstream Networks, Inc. GXP User Manual Page 4 of 44 Firmware 1.2.5.3 Last Updated: 03/2011 Welcome Your Grandstream GXP Series IP phone features a new sophisticated design and is very easy to use. The GXP combines advanced feature functionality with the latest technology to offer excellent audio...

Page 5 - Installation

Grandstream Networks, Inc. GXP User Manual Page 5 of 44 Firmware 1.2.5.3 Last Updated: 03/2011 Installation E QUIPMENT P ACKAGING Table 1: Equipment Packaging GXP-280/285 GXP-1200 GXP-2000 GXP-2010 GXP-2020 Main Case Yes Yes Yes Yes Yes Handset Yes Yes Yes Yes Yes Phone Cord Yes Yes Yes Yes Yes Powe...

Page 6 - ) One GXP Extension unit; GXP–E; GXP Extension; Powering up the system:

Grandstream Networks, Inc. GXP User Manual Page 6 of 44 Firmware 1.2.5.3 Last Updated: 03/2011 1) One GXP Extension unit 2) One PS2 cable 3) One connection plate 4) One Universal Power Adaptor F IGURE 1: C ONNECTING THE GXP–2000 AND THE GXP–E XTENSION GXP–2000 w/GXP–Extension GXP Extension Connectin...

Page 7 - Figure 2: GXP–2000 Internal Headset Wiring Schema; AFETY

Grandstream Networks, Inc. GXP User Manual Page 7 of 44 Firmware 1.2.5.3 Last Updated: 03/2011 Figure 2: GXP–2000 Internal Headset Wiring Schema NOTE: For GXP-2000 HW REV. 0.3 and 0.4, a 3.5mm to 2.5mm plug converter is required to use a 2.5mm headset. The converter can be purchased at any electroni...

Page 8 - Product Overview; GXP Product Models

Grandstream Networks, Inc. GXP User Manual Page 8 of 44 Firmware 1.2.5.3 Last Updated: 03/2011 Product Overview Table 3: GXP Product Models Model Picture Overview GXP-280 GXP280 is an entry-level SIP phone. It features:  Single line  Three soft keys GXP-285 GXP285 is an entry-level SIP phone. It f...

Page 9 - Six lines; GXP Comparison Guide; LCD Display; Soft Keys; No; Extension Module; No; Table 5: GXP Key Features in a Glance

Grandstream Networks, Inc. GXP User Manual Page 9 of 44 Firmware 1.2.5.3 Last Updated: 03/2011 GXP-2020 GXP2020 is an executive SIP phone. It features:  Six lines  Seven programmable hard keys  Four XML programmable soft keys  PoE Supported Table 4: GXP Comparison Guide Features GXP-280/285 GXP-...

Page 10 - Table 6: GXP Hardware Specifications

Grandstream Networks, Inc. GXP User Manual Page 10 of 44 Firmware 1.2.5.3 Last Updated: 03/2011 Table 6: GXP Hardware Specifications LAN Interface (Ethernet ports) Two (2) 10/100 Mbps Full/Half Duplex Ethernet Switch with LAN and PC port with auto detection Graphic LCD Display GXP-280/285 GXP-1200 G...

Page 11 - Table 7: GXP Technical Specifications

Grandstream Networks, Inc. GXP User Manual Page 11 of 44 Firmware 1.2.5.3 Last Updated: 03/2011 Table 7: GXP Technical Specifications Lines Multiple direct lines with independent SIP accounts, programmable speed dial keys, XML programmable soft-keys (non programmable on GXP-280/285, GXP1200, GXP2000...

Page 12 - Support NAT traversal using IETF STUN and Symmetric RTP; Security; DIGEST authentication and encryption using MD5 and MD5-sess, SRTP

Grandstream Networks, Inc. GXP User Manual Page 12 of 44 Firmware 1.2.5.3 Last Updated: 03/2011 (attended/blind), call forward, call waiting, caller ID, mute, redial, call log, caller ID display or block, Do-Not-Disturb (DND) and volume control Multi-party conferencing (up to 5), dial plan prefix, o...

Page 13 - Using the GXP SIP Enterprise Phone; ETTING; LCD; Table 8: LCD Buttons

Grandstream Networks, Inc. GXP User Manual Page 13 of 44 Firmware 1.2.5.3 Last Updated: 03/2011 Using the GXP SIP Enterprise Phone G ETTING F AMILIAR WITH THE LCD GXP-2xxx has a dynamic and customizable screen. The screen displays differently depending on whether the phone is idle or in use (active ...

Page 14 - When a GXP2020 dials out, the Call Park soft button will display; LogIn; Icon

Grandstream Networks, Inc. GXP User Manual Page 14 of 44 Firmware 1.2.5.3 Last Updated: 03/2011 SPECIAL SOFT BUTTONS (Excluding GXP2000 and Only When Integrated with GXE5024/5028) Call Parking: FOR GXP2020/GXP2010 ONLY . Refer to the GXE5024/5028 Online User Manual for more information. • CallPark W...

Page 15 - Calls Forwarded Icon:; Each icon appears next to the volume icon; PM

Grandstream Networks, Inc. GXP User Manual Page 15 of 44 Firmware 1.2.5.3 Last Updated: 03/2011 Calls Forwarded Icon: INDICATES calls are forwarded Follow ‘call forwarding’ procedures Handset, Speakerphone and Ring Volume Icon: Each icon appears next to the volume icon To adjust volume, use the up/d...

Page 16 - GXP; Key Button

Grandstream Networks, Inc. GXP User Manual Page 16 of 44 Firmware 1.2.5.3 Last Updated: 03/2011 T ABLE 10: GXP K EYPAD B UTTONS Key Button Key Button Definitions LINE BUTTONS Line keys with LED, can be configured to different SIP profiles TRANSFER TRANSFER key: Transfer an ACTIVE call to another num...

Page 17 - AKING; Handset, Speakerphone and Headset Mode; line buttons is “virtually” mapped to; For example; Completing Calls; To make a phone call.; To redial the last dialed phone number.

Grandstream Networks, Inc. GXP User Manual Page 17 of 44 Firmware 1.2.5.3 Last Updated: 03/2011 M AKING P HONE C ALLS Handset, Speakerphone and Headset Mode The GXP series phones allow you make phone calls via handset, speakerphone, or headset mode. During the active calls the user can switch betwee...

Page 18 - Speed Dial

Grandstream Networks, Inc. GXP User Manual Page 18 of 44 Firmware 1.2.5.3 Last Updated: 03/2011 3. C ALL R ETURN : To call the last phone number that called your phone. When returning a call, the phone will use the same SIP account as the call was made to. Thus, when returning a call made to the thi...

Page 19 - Making Calls using IP Addresses; Quick IP Call Mode; xxx

Grandstream Networks, Inc. GXP User Manual Page 19 of 44 Firmware 1.2.5.3 Last Updated: 03/2011 Note: The multi-functional buttons will function as LINE keys when all LINEs are busy. The LED will flash in red to indicate an incoming call. Press the button to pick up the call. If any one of the Multi...

Page 20 - Receiving Calls; Incoming single call:; Do Not Disturb; Hold; Call Transfer

Grandstream Networks, Inc. GXP User Manual Page 20 of 44 Firmware 1.2.5.3 Last Updated: 03/2011 A NSWERING P HONE C ALLS Receiving Calls 1. Incoming single call: Phone rings with selected ring-tone. The corresponding account LINE flashes red. Answer call by taking Handset/SPEAKER/Headset off hook or...

Page 21 - Initiate a Conference Call

Grandstream Networks, Inc. GXP User Manual Page 21 of 44 Firmware 1.2.5.3 Last Updated: 03/2011 1. Blind Transfer: Press “TRANSFER (or TRNF for GXP-2000)” button, then dial the number and press the “SEND” button to complete transfer of active call. 2. Attended (or Supervised) Transfer: Press “LINEx”...

Page 22 - Voice Messages (Message Waiting Indicator)

Grandstream Networks, Inc. GXP User Manual Page 22 of 44 Firmware 1.2.5.3 Last Updated: 03/2011 NOTE: The party that starts the conference call has to remain in the conference for its entire duration, you can put the party on mute but it must remain in the conversation. Voice Messages (Message Waiti...

Page 23 - ALL; Table 11: GXP Call Features; LCD will display “Call FWD Activated”.; USTOMIZED; CREEN; XML

Grandstream Networks, Inc. GXP User Manual Page 23 of 44 Firmware 1.2.5.3 Last Updated: 03/2011 C ALL F EATURES The GXP supports traditional and advanced telephony features including caller ID, caller ID w/name, call forward/transfer/park/hold as well as intercom/paging and BLF. Table 11: GXP Call F...

Page 24 - Configuration Guide; ONFIGURATION; Table 12: Key Pad Configuration Menu; Menu

Grandstream Networks, Inc. GXP User Manual Page 24 of 44 Firmware 1.2.5.3 Last Updated: 03/2011 Configuration Guide The GXP can be configured in two ways. Firstly, using the Key Pad Configuration Menu on the phone; secondly, through embedded web-configuration menu. C ONFIGURATION V IA K EYPAD To ent...

Page 25 - ←’ to return the main menu.

Grandstream Networks, Inc. GXP User Manual Page 25 of 44 Firmware 1.2.5.3 Last Updated: 03/2011 • SIP To change SIP-server settings for primary account. • Upgrade In this menu setting regarding the firmware server and Config server can be changed. It also enables the user to make the phone attempt t...

Page 26 - GUI; MENU

Grandstream Networks, Inc. GXP User Manual Page 26 of 44 Firmware 1.2.5.3 Last Updated: 03/2011 F IGURE 3: K EYPAD GUI F LOW Call History Status Phone Book LDAP Directory Instant Message Direct IP Call Preference Config Factory Functions Reboot Exit MENU Answered Calls Dialed Calls Missed Calls Back...

Page 27 - VIA; EB; Access the Web Configuration Menu; admin; Definitions

Grandstream Networks, Inc. GXP User Manual Page 27 of 44 Firmware 1.2.5.3 Last Updated: 03/2011 C ONFIGURATION VIA W EB B ROWSER The GXP embedded Web server responds to HTTP/HTTPS GET/POST requests. Embedded HTML pages allow a user to configure the IP phone through a Web browser such as Microsoft’s ...

Page 28 - Table 13: Device Configuration - Status

Grandstream Networks, Inc. GXP User Manual Page 28 of 44 Firmware 1.2.5.3 Last Updated: 03/2011 Table 13: Device Configuration - Status MAC Address The device ID, in HEXADECIMAL format. IP Address This field shows IP address of GXP Product Model This field contains the product model information. Par...

Page 29 - Multi Purpose Key X; and it is tied to the “Do not disturb” status of the phone.; Time Zone; LCD time display in 12 hour or 24 hour format; Date Display Format; Choose one of the following formats:

Grandstream Networks, Inc. GXP User Manual Page 29 of 44 Firmware 1.2.5.3 Last Updated: 03/2011 Multi Purpose Key X These options are used to assign a function to the corresponding multi purpose key. Options available are: 1. “Speed Dial”. 2. “BLF” (Busy Lamp Field). This option has to be supported ...

Page 30 - Daylight Savings Time; default value; US/Canada where daylight saving time is applicable:; LCD Contrast

Grandstream Networks, Inc. GXP User Manual Page 30 of 44 Firmware 1.2.5.3 Last Updated: 03/2011 Daylight Savings Time This parameter controls time displayed in daylight savings time. If set to “Yes”, then the displayed time will be 1 hour ahead of normal time. The “Optional Rule” is configured to au...

Page 31 - HEADSET Key Mode; This is not available for GXP2000; PC Port Mode

Grandstream Networks, Inc. GXP User Manual Page 31 of 44 Firmware 1.2.5.3 Last Updated: 03/2011 HEADSET Key Mode Select either “Default mode” or “Toggle Speaker(default)/Headset” or “Toggle Speaker/Headset(default)”. In “Default Mode”, only the speakerphone will ring for an incoming call. User can u...

Page 32 - Default is 4 seconds.

Grandstream Networks, Inc. GXP User Manual Page 32 of 44 Firmware 1.2.5.3 Last Updated: 03/2011 Voice Frames per TX This field contains the number of voice frames to be transmitted in a single Ethernet packet (be advised the IS limit is based on the maximum size of Ethernet packet is 1500 byte (or 1...

Page 33 - Use NAT IP; ” is the specific TCP port that the HTTP server is using omit if using; Config Server Path; Authenticate Conf File

Grandstream Networks, Inc. GXP User Manual Page 33 of 44 Firmware 1.2.5.3 Last Updated: 03/2011 Keep-alive interval This parameter specifies how often the GXP sends a blank UDP packet to the SIP server in order to keep the “hole” on the NAT open. Default is 20 seconds. Use NAT IP NAT IP address used...

Page 34 - IP address or domain name of LDAP script server

Grandstream Networks, Inc. GXP User Manual Page 34 of 44 Firmware 1.2.5.3 Last Updated: 03/2011 Automatic Upgrade This function is used by ITSP. End user should NOT touch these parameters. Default is No. Choose “Yes” to enable automatic HTTP upgrade and provisioning. In “Check for upgrade every” fie...

Page 35 - Default is No. If set to Yes, the call waiting tone will be disabled.

Grandstream Networks, Inc. GXP User Manual Page 35 of 44 Firmware 1.2.5.3 Last Updated: 03/2011 NTP server This parameter defines the URI or IP address of the NTP (Network Time Protocol) serve. It is used to display the current date/time. Public Mode Default is ‘No’ (standard mode). Supported only o...

Page 36 - If set to “Yes”, the configuration changes via keypad are disabled.

Grandstream Networks, Inc. GXP User Manual Page 36 of 44 Firmware 1.2.5.3 Last Updated: 03/2011 Use Quick IP Call Mode Dial an IP address under the same LAN/VPN segment by entering the last octet in the IP address. In the Advanced Settings page there is an option “Use Quick IP-call mode”. Default se...

Page 37 - Table 16: SIP Account Settings; The name associated with each account - displayed on LCD.

Grandstream Networks, Inc. GXP User Manual Page 37 of 44 Firmware 1.2.5.3 Last Updated: 03/2011 Display Language Allows user to choose preferred display language in web UI and key pad UI. Language file postfix allows the language file to have different postfixes so the phone can request a particular...

Page 38 - SIP service subscriber’s name that is used for Caller ID display.

Grandstream Networks, Inc. GXP User Manual Page 38 of 44 Firmware 1.2.5.3 Last Updated: 03/2011 Authenticate Password SIP service subscriber’s account password for GXP to register to (SIP) servers of ITSP. Name SIP service subscriber’s name that is used for Caller ID display. Use DNS SRV: Default is...

Page 39 - Enable Presence feature.

Grandstream Networks, Inc. GXP User Manual Page 39 of 44 Firmware 1.2.5.3 Last Updated: 03/2011 SUBSCRIBE for Registration Event Default is No. This is mainly used for IMS purposes. When enabled, the terminals should store the Service-Route header values after successfully registered, and thereafter...

Page 40 - There are; Default is NO. If set to YES

Grandstream Networks, Inc. GXP User Manual Page 40 of 44 Firmware 1.2.5.3 Last Updated: 03/2011 UAS Specify Refresher As a Callee, select UAC to use caller or proxy server as the refresher, or UAS to use the phone as the refresher. Force INVITE Session Timer can be refreshed using INVITE method or U...

Page 41 - eventlist BLF URI

Grandstream Networks, Inc. GXP User Manual Page 41 of 44 Firmware 1.2.5.3 Last Updated: 03/2011 eventlist BLF URI If a server supports this feature, user needs to configure an "eventlist BLF" URI on the service side (i.e.:

Page 42 - Software Upgrade & Customization; IRMWARE; Key Pad Menu; Save and use TFTP; Web Configuration Interface

Grandstream Networks, Inc. GXP User Manual Page 42 of 44 Firmware 1.2.5.3 Last Updated: 03/2011 Software Upgrade & Customization Software (or firmware) upgrades are completed via either TFTP or HTTP. The corresponding configuration settings are in the ADVANCED SETTINGS configuration page . F IRM...

Page 43 - Instructions for local TFTP Upgrade:; Start the TFTP server, in the phone’s web configuration page; Managing Firmware and Configuration File Download

Grandstream Networks, Inc. GXP User Manual Page 43 of 44 Firmware 1.2.5.3 Last Updated: 03/2011 Instructions for local TFTP Upgrade: 1. Unzip the file and put all of them under the root directory of the TFTP server. 2. The PC running the TFTP server and the GXP should be in the same LAN segment. 3. ...

Page 44 - Restore Factory Default Setting; INSTRUCTIONS FOR RESTORATION; if the MAC address is 000

Grandstream Networks, Inc. GXP User Manual Page 44 of 44 Firmware 1.2.5.3 Last Updated: 03/2011 Restore Factory Default Setting WARNING: Restoring the Factory Default Setting will delete all configuration information of the phone. Please backup or print all the settings before you restoring factory ...