Dish Network Duo 322 - Manuals

Page 1 Chapter 1 Introduction Welcome to DISH Network TM Congratulations! You are about to experience the excitement and convenience of Digital Video Broadcast - the digital transmission technology that allows the absolute best in picture and sound quality. The DISH Network consistently provides sta...

Page 2 Chapter 1 Introduction If You Need More Assistance If you need help after you read this guide, call your network operator or the Commercial Customer Service Center at 1-800-454-0843. Quick Start Guide After your system has been installed, order and watch your programming using the following s...

Page 3 Page 3 Quick Start Guide 6. Press either SELECT or CANCEL to close the Important System Information screen. 7. Press GUIDE . Wait a few minutes and the channels you purchased will turn from red to white, and can now be viewed. Finding Programs To Watch First, make sure the receiver is turned ...

Page 4 Chapter 1 Introduction Quick Tour of the Menus This tour guides you quickly through the basic features available through the Main Menu . See Chapter 3, Using the System for more information about these and other features. 1. Press the MENU button to open the Main Menu . 2. Press the 1 button ...

Page 7 Page 7 About Satellite Television This menu is used for creating and changing timers used to trigger auto- matic channel changes, reminders, or VCR recordings. 13. Press MENU to go back to the Main Menu . About Satellite Television Satellite television uses satellites in a stationary orbit ov...

Page 9 Chapter 2 Receiver Description and Installation The Receiver Front Panel Smart Card Door Behind this door is a slot for a future smart card. No smart card is included with this receiver. Up and Down Arrow Buttons The UP and DOWN buttons change the channel on the receiver. IR Sensor and IR Bla...

Page 10 Chapter 2 Receiver Description and Installation The Receiver Back Panel Connections Tighten the connections by hand only . If you use a wrench you might over-tighten the connections and cause damage that would not be covered by the Limited Warranty . The back panel of the receiver provides t...

Page 11 Remote Control Telephone Jack Connect a telephone cable with a standard RJ-11 telephone connector to the receiver here, and then connect the cable to an active telephone line. Note : The receiver must be connected at all times to an active telephone line. Remote Control The remote control gi...

Page 12 Chapter 2 Receiver Description and Installation Remote Control Batteries The remote control comes with AAA batteries, which need to be installed when you first receive your system. When you replace old batteries, you should replace all of the batteries. Use batteries of the same kind, for ex...

Page 13 Remote Control Settings Remote Control Settings Change the Address The remote control and receiver can operate on any one of 16 addresses; however, they must both be on the same address for the remote to control the receiver. This section explains how to change the address in both devices. N...

Page 14 Chapter 2 Receiver Description and Installation Connecting Your Receiver Connection Diagram Example The diagram below is an example of how to connect your receiver, TV, and VCR. Typical Connection Procedure Tighten all the coaxial cable connections only by hand. Using a wrench may over-tight...

Page 15 Performing the QAM Frequency Scan Performing the QAM Frequency Scan Note : When you turn your receiver on it may display the QAM Frequency Scan and Signal Strength screen automatically. If it does, then skip down to Step 5. 1. Press the MENU button to open the Main Menu . 2. Select the Syste...

Page 16 Chapter 2 Receiver Description and Installation 3. Select the Installation option on the System Setup Menu . The Installation and Setup Menu screen is displayed. 4. Select the QAM Scan/Signal option. The QAM Fre- quency Scan and Signal Strength screen is displayed.

Page 19 Connecting Your Receiver to a Phone Line Connecting Your Receiver to a Phone Line You must keep your receiver connected to an active telephone line. Otherwise, you may not be able to order pay per view programs or use all of the DISH Interactive features. Run the RJ-11 telephone cable suppli...

Page 20 Chapter 2 Receiver Description and Installation Note : Usually, you need a telephone number prefix only for business installations. For most residential installations, all you need to do is set the telephone system type. 6. Move the highlight to the Outside Line Prefix list. Press the SELECT...

Page 21 Chapter 3 Using the System Using the Remote Control This section describes how to use the remote control in the SAT mode to control your satellite receiver. If you want to use the remote to control your TV and other devices, see Control Other Devices with the Remote later in this chapter. Sa...

Page 23 Using the Remote Control Page 23 • When a menu is open that includes a Help option, press this button to see help information for that menu. • Highlight a program in a Theme Categories list and then press this button for more information on that program. • When the receiver is off, press thi...

Page 24 Chapter 3 Using the System Recover Button Press the RECOVER button if you accidentally change the channel or video input on your TV and cannot get the picture back from your satellite receiver. When you press the RECOVER button as described below, the remote control sends commands to your TV...

Page 26 Chapter 3 Using the System Highlighting a Choice in a Menu List Use the ARROW buttons to move the highlight to the desired item in the list. The black arrows on the list show where you can move the highlight. Selecting a Choice in a Menu List To select a choice in a list, highlight the choic...

Page 27 Using the Program Guide Page 27 Using the Program Guide The on-screen Program Guide provides a complete listing of the available channels and programs. You can use the Program Guide to change channels, to see what programs are scheduled, and to buy pay per view programs. The Program Guide sh...

Page 28 Chapter 3 Using the System Opening the Program Guide There are two ways to open the Program Guide : • Press the GUIDE button. • Press the MENU button and then select the Program Guide option. Selecting a Program in the Program Guide 1. Use the NUMBER PAD buttons to enter the desired channel ...

Page 29 Using the Browse Banner Page 29 Closing The Program Guide To close the Program Guide and not change the channel, press the remote control CANCEL button. The receiver displays the program you were watching before you opened the Program Guide . Using the Program Banner The Program Banner provi...

Page 31 Ordering Pay Per View Programs Page 31 Ordering Pay Per View Programs 1. Highlight the desired pay per view program in the Program Guide . The pay per view programs are listed with the channel number as PPV in the Program Guide . Note : The appearance of this screen may be different on your ...

Page 32 Chapter 3 Using the System At the confirmation menu: 4. Select the Yes option to confirm the purchase. The pay per view fee will be added to your bill. Select the No or Cancel option to cancel the purchase. Note : Once you confirm an order for a pay per view program, you cannot cancel the or...

Page 33 DISH Home Interactive TV Applications Page 33 DISH Home Interactive TV Applications Press the DISH button on your remote control to use the Dish Home Interactive TV Applications . You can order channels, check the news and weather, and even play games. Using Favorites Lists Favorites Lists a...

Page 34 Chapter 3 Using the System Creating or Changing a Favorites List You can create, add channels to, and remove channels from, a Favorites List . 1. Press the MENU button. 2. Select the Favorites option. 3. Select the Favorites List that you want to create or change. 4. Select the Modify List o...

Page 35 Using Favorites Lists Page 35 Making a Favorites List Active If the Program Guide is open, press the GUIDE button to select the next Favorites List . Press the GUIDE button again to scan through all the available lists. Changing the Name of a Favorites List 1. Press the MENU button. 2. Selec...

Page 36 Chapter 3 Using the System Using Timers Event timers let you to set up the receiver to tune in future programs and/or record them on a VCR. An “event” is a program, sports event, pay per view movie or anything else on satellite TV. • You can set an automatic event timer for a program listed ...

Page 37 Using Timers Page 37 Before an Event Timer Operates Five minutes before an event timer operates, the receiver displays a small blinking “clock” symbol on the TV screen. This symbol disappears when the program begins. While the symbol is displayed, you may do either one of the following. • Pr...

Page 38 Chapter 3 Using the System 3. Select a Timer Frequency option. Notice that a check mark displays in the box selected. 4. Select the Create option to save the event timer. 5. The receiver displays a timer symbol in the Program Guide , and also when you press the INFO button to get information...

Page 39 Using Timers Page 39 10. Select the Create Timer option. 11. To create another event timer select the Create option again. Note : You cannot set a manual event timer for a pay per view event. Quick Record You can quickly create a one-time VCR Event Timer . Do the following. 1. Highlight a fu...

Page 40 Chapter 3 Using the System Maximum Number of Event Timers You cannot create an unlimited number of event timers. If you try to create too many, the receiver displays a menu giving you the option to delete an existing timer. If you do not delete an existing timer, you will not be able to crea...

Page 41 Using Timers Page 41 9. Select the Create Timer option. 10. To edit another event timer either highlight that timer and select the Edit option again, or i f you do not want to edit another event timer, press the CANCEL button. Deleting an Event Timer 1. Press the MENU button. 2. Select the T...

Page 42 Chapter 3 Using the System Event Timer Performance when the Receiver is Off If the receiver is off at the time an Auto-Tune or VCR Event Time r is scheduled to operate, the receiver will turn on. Once the event has ended, the receiver will turn off, unless you pressed any remote control or r...

Page 43 Setting Up a VCR for VCR Timers Page 43 8. Make sure the VCR is turned on. Insert a rewound tape on which you want to record. Note : The receiver only starts and stops the VCR recording, but does not turn on the VCR. You must turn on the VCR yourself. 9. To test the new code, highlight the T...

Page 44 Chapter 3 Using the System When You Have Locked the Receiver If you try to access a locked item or open the Parental and System Locks menu, the receiver displays a message prompting you to enter the password. The receiver allows you three tries to enter the correct password. If you fail to e...

Page 45 Using Locks Page 45 4. Enter and verify a password, using the number pad buttons. The receiver displays stars as you enter the digits of the password. 5. Memorize your password ! From now on, you must enter this password to lock or unlock the receiver. 6. Highlight and select the OK option. ...

Page 46 Chapter 3 Using the System Use the following instructions to set program locks based on rating codes. When the receiver is locked, only someone who knows the password can watch these programs. 1. Press the MENU button. 2. Select the Locks option. If the receiver is locked, enter the password...

Page 47 Using Locks Page 47 Creating or Changing Channel Locks Note : You can lock any channel, including pay per view channels. 1. Press the MENU button. 2. Select the Locks option. 3. If the receiver is locked, enter the password using the number pad buttons. The receiver displays stars (*) as you...

Page 48 Chapter 3 Using the System Locking or Unlocking the Front Panel Buttons This keeps anyone from changing the channel using the front panel buttons, but it does not lock the remote control buttons. To lock the receiver front panel buttons, do the following: 1. Press the MENU button. 2. Select ...

Page 49 Using Locks Page 49 5. If the receiver is not locked, you must lock it to put the lock you just created into effect. Hiding and Unhiding Adult Channels This option keeps the Program Guide , Themes lists, and the Browse Banner from displaying adult channels. It keeps anyone from choosing such...

Page 50 Chapter 3 Using the System Unhide Lock option. Changing the Receiver Password 1. Press the MENU button. 2. Select the Locks option. If the receiver is locked, enter the password using the number pad buttons. The receiver displays stars (*) as you enter the digits of the password. As soon as ...

Page 51 Using Caller ID Page 51 Using Caller ID Caller ID displays on your TV the names of people as they call you if you subscribe to Caller ID from your local phone company . To use this feature, make sure you have a phone line connected to the receiver and that the Caller ID feature is enabled. A...

Page 52 Chapter 3 Using the System To Turn the Caller ID On and Off 1. Press MENU . 2. Select the System Setup option. 3. Select the Installation option. 4. Select the Caller ID option. The following screen will display. 5. Highlight Enable Caller ID or Disable Caller ID and press the SELECT button ...

Page 53 Changing Program Languages Page 53 2. Select the System Setup option. 3. Select the Installation option. 4. Select the Factory Defaults option.The receiver displays a Warning message, prompting you to confirm that you want to reset the receiver. 5. Select the Yes option to confirm the reset....

Page 54 Chapter 3 Using the System Limited Mode You can program your remote control in limited mode to keep from accidentally changing the channel on your TV or VCR. When you use the remote to control your TV in limited mode, you will only be able to use the POWER , MUTE , and VOLUME buttons. Also, ...

Page 55 Control Other Devices with the Remote Page 55 Scan for Device Codes If the code for your device is not listed in the tables in Chapter 4 , use this procedure to scan the remote control’s memory for the device code. 9. Turn the device back on and try some other buttons to make sure they work....

Page 56 Chapter 3 Using the System Check the Device Codes You can find out what device code you’ve set for each remote mode. Control a TV (or a Second TV) TV Mode Button To use the remote to operate a television, you must press the TV mode button to set the remote to TV mode. The TV mode button’s ba...

Page 57 Control Other Devices with the Remote Page 57 Mute Button Press the MUTE button to turn off the sound. Press it again to restore the sound. Volume Button Press the minus (-) side of this button to lower the sound volume. Press the plus (+) side of this button to raise the sound volume. Selec...

Page 58 Chapter 3 Using the System You must use the remote control’s VCR mode to control a DVD player. Power Button Press the blank POWER button to turn the VCR ON or OFF . VCR/DVD Buttons • The RIGHT ARROW button is used to play, or to resume playing, a videotape or DVD. • The UP ARROW button is us...

Page 59 Control Other Devices with the Remote Page 59 Control a Tuner or Amplifier Some of the features described below may not apply to your tuner or amplifier. See the device owner’s manual for details about the device’s features. If a remote control button is not described in this section, it doe...

Page 60 Chapter 3 Using the System 3. Press the plus (+) side of the VOLUME button. 4. Press the 0 number button. 5. Press the POUND ( # ) button. The AUX mode button flashes three times. 6. Press the SAT mode button. 7. Press the plus (+) and minus (-) sides of the VOLUME button. The device’s volum...

Page 61 Testing the System Page 61 Testing the System Starting a Test 1. Press the MENU button. 2. Select the System Setup option. 3. Select the Diagnostics option. Telephone Connection Test This test checks that the receiver telephone connection is correct. Select the Connection option to begin the...

Page 63 Chapter 4 Reference Troubleshooting Tables Use these tables if you have problems using the system before calling the Customer Service Center. Many problems arise from misunderstandings of how the system works, especially when you are just becoming familiar with it. These tables cover many pr...

Page 66 Reference Chapter 4 Hearing A Program Watching A Program Using the Menus Using the Program Guide or the Browse Banner What Is Happening Possible Reason What to Do There is a good picture on the TV set, but you do not hear any sound. You may have muted the sound, or set the volume so low that...

Page 68 Reference Chapter 4 Buying a Pay Per View Program Using the Telephone for Voice/Data/FAX You try to change the All Chan list or the All Sub list. The receiver displays an ERROR message. The receiver will not allow you to change the All Chan list or the All Sub list. Choose another list to ch...

Troubleshooting Tables Page 69 Using Event Timers Your computer or FAX machine was receiving a FAX or modem transmission, but an error occurred. The receiver may have tried to call the Customer Service Center to send pay per view purchase information during the FAX or mode call. When the receiver fo...

Page 70 Reference Chapter 4 TV Codes Programming in AUX mode : Press 0 before entering the TV code. TV Codes A Mark 670 Action 662 Admiral 514, 521, 605, 668, 669, 675 Aiko 727 Aiwa 751 Akai 570, 573, 659, 660, A-Mark 620 Amtron 657 Anam National 509, 541, 620, 651, 657, 661, 663, 698 AOC 505, 506, ...

Page 71 Device Codes VCR Codes Programming in AUX mode : Press 1 before entering the VCR code. Memorex 590, 627, 653, 654, 659, 675, 678, 720 MGA 504, 505, 506, 542, 571, 573, 627, 652, 653, 654, 656, 660, 728 Mitsubishi 504, 505, 542, 570, 571, 572, 573, 597, 623, 627, 652, 653, 654, 656, 659, 660,...

Page 73 Device Codes TV/VCR Combo Programming for combination devices : Program the remote control in TV mode and then in VCR mode. DVD Player Codes Programming in AUX mode : Press 1 before entering the DVD code. Tuner/Amplifier Codes Programming in AUX mode : Press 2 before entering the tuner/ampli...

Page 87 Index A Audio Changing Program Languages 53 Automatic Event Timer 36 B Back Panel, Receiver 10 Banner, Browse 29 Banner, Program 29 Browse Banner Displaying Information on Other Programs 29 Using the Browse Banner 29 Buttons Locking the Receiver Front Panel Control Buttons 48 Receiver Front ...

Appendix Page 75 Limited Warranty This Limited Warranty is a legal document. Keep it in a safe place. Remember to retainyour Bill of Sale for warranty service! Any items returned without a copy of the Proof ofPurchase will be considered out of warranty. What the Warranty Covers This warranty extends...

Appendix Page 76 Legal Limitations REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS YOUR EXCLUSIVEREMEDY. ECHOSTAR SHALL NOT BE HELD LIABLE FOR ANY INCIDENTAL ORCONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESSED OR IMPLIEDWARRANTY ON THIS SYSTEM, NOR FOR ANY INCIDENTAL OR CONSEQUENTIALDAMAGES RESULTING...

Page 77 Limited Warranty Page 77 Advance Exchange Program The Advance Exchange Program allows you to have replacement equipment shipped immediately to you (depending upon where you live, it could take three to five business days). Along with replacement equipment, you will receive a prepaid shipping...

Appendix Page 78 Residential Customer Agreement THIS RESIDENTIAL CUSTOMER AGREEMENT IS EFFECTIVE UNTIL REPLACED.THIS DOCUMENT DESCRIBES THE TERMS AND CONDITIONS UNDER WHICHDISH NETWORK WILL PROVIDE ITS SERVICE TO YOU. IF YOU DO NOT ACCEPTTHESE TERMS AND CONDITIONS, PLEASE NOTIFY US IMMEDIATELY AND W...

Appendix Page 80 supplement the programming, programming packages or other Services previously offeredthat have been deleted, rearranged or otherwise changed. You further understand and agreey o u w i l l n o t b e e n t i t l e d t o a n y r e f u n d b e c a u s e o f a c h a n g e i n t h e c o n...

Page 81 Residential Customer Agreement Page 81 other requests for credit, you can contact our Commercial Customer Service Center bytelephone or in writing. You must contact us within sixty (60) days of the time you receivethe billing statement for which you are seeking corrections. Failure to timely...

Page 83 Residential Customer Agreement Page 83 B. You shall notify us promptly of any defect in, damage to, or accident involving the equipment. All maintenance and repair of the equipment shall be performed by us or ourdesignees. DISH Network may charge you for any repairs that are necessitated by ...

Appendix Page 84 C. Applicable Law. This Agreement, including all matters relating to its validity, construction, performance and enforcement, shall be governed by applicable federal law, therules and regulations of the Federal Communications Commission, and the laws andregulations of the state and ...

Page 85 FCC Compliance Page 85 For earlier products, the REN is separately shown on the label. This equipment uses the following Universal Service Order Code (USOC) jacks: RJ-11C.A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicab...