Cisco OL-25111-01 - Manuals

Page 3 - C O N T E N T S; Preface; Prerequisites; Installing, Uninstalling, and Upgrading Service Monitor

iii Installation Guide for Cisco Unified Service Monitor OL-25111-01 C O N T E N T S Preface vii Audience vii Conventions vii Product Documentation viii Related Documentation viii Obtaining Documentation and Submitting a Service Request ix ix C H A P T E R 1 Prerequisites 1-1 Product Overview 1-1 Se...

Page 4 - Getting Started with Service Monitor; User Inputs for Installation, Reinstallation, and Upgrade; Licensing

Contents iv Installation Guide for Cisco Unified Service Monitor OL-25111-01 Preventing Extra Processing After Upgrade 2-10 Configuring NTP 2-11 Upgrading to Service Monitor 8.6 2-11 Upgrading to Service Monitor 8.6 from 8.0 and 8.5 2-12 Adding Service Monitor to Unified Communications Manager 2-14 ...

Page 5 - Security Configuration with Cisco Secure ACS

Contents v Installation Guide for Cisco Unified Service Monitor OL-25111-01 Verifying License Status B-1 Licensing Scenarios B-2 Licensing Messages B-3 Licensing Process B-3 Obtaining a PAK B-4 Obtaining a License File B-4 Registering a License File with Service Monitor B-4 A P P E N D I X C Securit...

Page 7 - Audience

vii Installation Guide for Cisco Unified Service Monitor OL-25111-01 Preface This manual describes Cisco Unified Service Monitor (Service Monitor) and provides instructions for installing and upgrading it. Audience The audience for this document includes: • IP communications and IP telephony managem...

Page 8 - Product Documentation; Related Documentation

viii Installation Guide for Cisco Unified Service Monitor OL-25111-01 Preface Caution Means reader be careful . In this situation, you might do something that could result in equipment damage or loss of data. Warning This symbol means danger. You are in a situation that could cause bodily injury. Pr...

Page 9 - Obtaining Documentation and Submitting a Service Request

ix Installation Guide for Cisco Unified Service Monitor OL-25111-01 Preface Obtaining Documentation and Submitting a Service Request For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What’s New in Cisco Product Documentati...

Page 11 - Product Overview

C H A P T E R 1-1 Installation Guide for Cisco Unified Service Monitor OL-25111-01 1 Prerequisites • Product Overview, page 1-1 • Server and Client System Requirements, page 1-2 • Terminal Server Support for Windows 2003 and Windows 2008, page 1-7 • Port Usage, page 1-8 Product Overview Cisco Unifie...

Page 12 - Server and Client System Requirements; Server Requirements

1-2 Installation Guide for Cisco Unified Service Monitor OL-25111-01 Chapter 1 Prerequisites Server and Client System Requirements Service Monitor 8.6 can be installed in two modes—Enterprise Network Deployment mode and Managed Service Provider (MSP) Network Deployment mode. You can specify the mode...

Page 14 - Client Requirements

1-4 Installation Guide for Cisco Unified Service Monitor OL-25111-01 Chapter 1 Prerequisites Server and Client System Requirements Note • If your browser is configured to use a proxy server for your LAN, Service Monitor cannot open some report windows. Disable proxy server settings in Internet Optio...

Page 15 - VMware Guidelines

1-5 Installation Guide for Cisco Unified Service Monitor OL-25111-01 Chapter 1 Prerequisites Server and Client System Requirements VMware Guidelines Service Monitor supports VMware ESX 3.5 and ESXi 4.x. Service Monitor must have the same system resources available to it inside the virtualization env...

Page 17 - Terminal Server Support for Windows 2003 and Windows 2008; Enabling and Disabling Terminal Services on a Windows Server

1-7 Installation Guide for Cisco Unified Service Monitor OL-25111-01 Chapter 1 Prerequisites Terminal Server Support for Windows 2003 and Windows 2008 Note Choosing a complex address makes it less likely that you will choose an address being used by another customer. This can prevent accidental lice...

Page 18 - Port Usage

1-8 Installation Guide for Cisco Unified Service Monitor OL-25111-01 Chapter 1 Prerequisites Port Usage The Local Security Policy window appears. Step 2 Click Local Polices > Security Options. Step 3 Select System cryptography: Use FIPS compliant algorithms for encryption, hashing, and signing . ...

Page 21 - Preparing to Install Service Monitor

C H A P T E R 2-1 Installation Guide for Cisco Unified Service Monitor OL-25111-01 2 Installing, Uninstalling, and Upgrading Service Monitor This section contains the following topics: • Preparing to Install Service Monitor, page 2-1 • Installing Cisco Unified Service Monitor, page 2-4 • Starting Ci...

Page 22 - Preparing the Server

2-2 Installation Guide for Cisco Unified Service Monitor OL-25111-01 Chapter 2 Installing, Uninstalling, and Upgrading Service Monitor Preparing to Install Service Monitor Preparing the Server Note The system that you use for your Service Monitor server should meet all the security guidelines that M...

Page 23 - Gathering Information to Provide During Installation; NTP Configuration Notes

2-3 Installation Guide for Cisco Unified Service Monitor OL-25111-01 Chapter 2 Installing, Uninstalling, and Upgrading Service Monitor Preparing to Install Service Monitor Read through the following installation notes: • Service Monitor is installed in the default directory SystemDrive :\Program Fil...

Page 24 - Installing Cisco Unified Service Monitor

2-4 Installation Guide for Cisco Unified Service Monitor OL-25111-01 Chapter 2 Installing, Uninstalling, and Upgrading Service Monitor Installing Cisco Unified Service Monitor 2. Use your system documentation to configure NTP on the Windows Server 2003 system where Service Monitor will be installed....

Page 27 - Starting Cisco Unified Service Monitor; Preparing to Upgrade to Service Monitor 8.6

2-7 Installation Guide for Cisco Unified Service Monitor OL-25111-01 Chapter 2 Installing, Uninstalling, and Upgrading Service Monitor Starting Cisco Unified Service Monitor b. Exclude the NMSROOT \databases directory from virus scanning. Problems can arise if database files are locked because of vi...

Page 28 - Upgrade Paths; Backing Up Service Monitor Files and Database

2-8 Installation Guide for Cisco Unified Service Monitor OL-25111-01 Chapter 2 Installing, Uninstalling, and Upgrading Service Monitor Preparing to Upgrade to Service Monitor 8.6 • Planning for Data Migration and Migrating Call Data Before the Upgrade, page 2-9 • Deleting Cisco 1040 Configuration Fi...

Page 29 - Understanding the Effect an Upgrade Has on Your Data

2-9 Installation Guide for Cisco Unified Service Monitor OL-25111-01 Chapter 2 Installing, Uninstalling, and Upgrading Service Monitor Preparing to Upgrade to Service Monitor 8.6 To access the Common Services online help, you can use the following procedure: 1. Select Administration > Server Admi...

Page 30 - Deleting Cisco 1040 Configuration Files from TFTP Servers; Preventing Extra Processing After Upgrade

2-10 Installation Guide for Cisco Unified Service Monitor OL-25111-01 Chapter 2 Installing, Uninstalling, and Upgrading Service Monitor Preparing to Upgrade to Service Monitor 8.6 b. If you have not already logged in to Cisco.com, log in. c. Click the Download Software link. d. Follow the online ins...

Page 31 - Configuring NTP; Upgrading to Service Monitor 8.6

2-11 Installation Guide for Cisco Unified Service Monitor OL-25111-01 Chapter 2 Installing, Uninstalling, and Upgrading Service Monitor Upgrading to Service Monitor 8.6 Note You can configure Unified Communications Manager 7.x and later to not resend data on failure. For more information, see Unifie...

Page 34 - Adding Service Monitor to Unified Communications Manager

2-14 Installation Guide for Cisco Unified Service Monitor OL-25111-01 Chapter 2 Installing, Uninstalling, and Upgrading Service Monitor Upgrading to Service Monitor 8.6 Step 15 Click OK on additional messages as they are displayed to ensure that the installation progresses: • You will see a dialog b...

Page 35 - Performing Post-Upgrade Configuration for Cisco 1040s

2-15 Installation Guide for Cisco Unified Service Monitor OL-25111-01 Chapter 2 Installing, Uninstalling, and Upgrading Service Monitor Upgrading to Service Monitor 8.6 • User Name—Enter smuser. Note Do not enter any username other than smuser. • Password—Enter a password. The default password is sm...

Page 36 - Sample Cisco 1040 Sensor Configuration Files

2-16 Installation Guide for Cisco Unified Service Monitor OL-25111-01 Chapter 2 Installing, Uninstalling, and Upgrading Service Monitor Upgrading to Service Monitor 8.6 Note Occasionally, updated binary image files might be released. For the names of supported binary image files, see Cisco Unified S...

Page 37 - Uninstalling and Reinstalling Service Monitor; Uninstalling Service Monitor

2-17 Installation Guide for Cisco Unified Service Monitor OL-25111-01 Chapter 2 Installing, Uninstalling, and Upgrading Service Monitor Uninstalling and Reinstalling Service Monitor MAC-Specific 1040 Sensor Configuration File—QOV001120FFCF18.CNF In a MAC-specific configuration file, the default ID, ...

Page 38 - Reinstalling Service Monitor

2-18 Installation Guide for Cisco Unified Service Monitor OL-25111-01 Chapter 2 Installing, Uninstalling, and Upgrading Service Monitor Uninstalling and Reinstalling Service Monitor Reinstalling Service Monitor Note To reinstall Service Monitor on a system with Operations Manager, you must reinstall...

Page 39 - Configuring Your System for SNMP Queries

2-19 Installation Guide for Cisco Unified Service Monitor OL-25111-01 Chapter 2 Installing, Uninstalling, and Upgrading Service Monitor Configuring Your System for SNMP Queries • If your disk space is less than 73000 MB, you can continue with the installation after reading this message: Current disk...

Page 41 - Configuring Security

C H A P T E R 3-1 Installation Guide for Cisco Unified Service Monitor OL-25111-01 3 Getting Started with Service Monitor This section contains the following topics: • Configuring Security, page 3-1 • Configuring Service Monitor, page 3-3 Configuring Security Service Monitor relies on security that ...

Page 42 - Configuring Users Using the Common Services Local Login Module; Enabling SSL Between the Browser and the Server

3-2 Installation Guide for Cisco Unified Service Monitor OL-25111-01 Chapter 3 Getting Started with Service Monitor Configuring Security Configuring Users Using the Common Services Local Login Module Step 1 Select Administration > Server Administration (Common Services) > Security > Local U...

Page 43 - Configuring Service Monitor

3-3 Installation Guide for Cisco Unified Service Monitor OL-25111-01 Chapter 3 Getting Started with Service Monitor Configuring Service Monitor Configuring Service Monitor The Service Monitor CDR Call Report relies on system-defined data and user-defined dial plans. To define dial plans—and call cat...

Page 45 - User Inputs for Typical Installation

A-1 Installation Guide for Cisco Unified Service Monitor OL-25111-01 A P P E N D I X A User Inputs for Installation, Reinstallation, and Upgrade This appendix provides information on the user inputs during Service Monitor installation, reinstallation, and upgrade. This appendix contains: • User Inpu...

Page 46 - User Inputs for Custom Installation

A-2 Installation Guide for Cisco Unified Service Monitor OL-25111-01 Appendix A User Inputs for Installation, Reinstallation, and Upgrade User Inputs for Custom Installation Table A-2 lists information you need to enter during an upgrade installation in Typical mode. Table A-3 lists information you ...

Page 51 - Password Information; Password Rules for a New Installation; Fixing Problems That Can Occur After You Change Passwords

A-7 Installation Guide for Cisco Unified Service Monitor OL-25111-01 Appendix A User Inputs for Installation, Reinstallation, and Upgrade Password Information Password Information This topic provides information on the use of passwords during installation. It contains: • Password Rules for a New Ins...

Page 52 - Password Rules for an Upgrade Installation; Password Descriptions; Common Services admin Password

A-8 Installation Guide for Cisco Unified Service Monitor OL-25111-01 Appendix A User Inputs for Installation, Reinstallation, and Upgrade Password Information Password Rules for an Upgrade Installation During an upgrade installation, the casuser password is requested; other passwords are retained. P...

Page 53 - Common Services Guest Password; Changing Passwords; Changing the Common Services Admin Password; Changing the Admin Password Using the Password Recovery Utility

A-9 Installation Guide for Cisco Unified Service Monitor OL-25111-01 Appendix A User Inputs for Installation, Reinstallation, and Upgrade Password Information Common Services Guest Password When entering the password for the Common Services guest account, use a minimum of five characters. Use this p...

Page 54 - Changing the Admin Password from Common Services; Changing the casuser Password

A-10 Installation Guide for Cisco Unified Service Monitor OL-25111-01 Appendix A User Inputs for Installation, Reinstallation, and Upgrade Password Information Step 3 Enter the new password for username . Step 4 Start the daemon manager by entering the following at the command prompt: net start crmd...

Page 57 - Licensing Overview; Verifying License Status

B-1 Installation Guide for Cisco Unified Service Monitor OL-25111-01 A P P E N D I X B Licensing This appendix provides licensing information for Cisco Unified Service Monitor (Service Monitor). It contains the following sections: • Licensing Overview, page B-1 • Licensing Process, page B-3 Licensin...

Page 58 - Licensing Scenarios

B-2 Installation Guide for Cisco Unified Service Monitor OL-25111-01 Appendix B Licensing Licensing Overview Note To view the installed software version, select the About link in the upper-right corner of the Service Monitor home page. Licensing Scenarios Table B-1 describes what to do in different ...

Page 59 - Licensing Messages; Licensing Process

B-3 Installation Guide for Cisco Unified Service Monitor OL-25111-01 Appendix B Licensing Licensing Process Licensing Messages If you have installed the evaluation version of Service Monitor, you must obtain the license file from Cisco.com to continue to use the product after the 90-day evaluation p...

Page 60 - Obtaining a PAK; Registering a License File with Service Monitor

B-4 Installation Guide for Cisco Unified Service Monitor OL-25111-01 Appendix B Licensing Licensing Process Obtaining a PAK The PAK is located on the software claim certificate. The software claim certificate is available in one of these ways: • If your order included hardware, a printed software cl...

Page 63 - Cisco Secure ACS Support

C-1 Installation Guide for Cisco Unified Service Monitor OL-25111-01 A P P E N D I X C Security Configuration with Cisco Secure ACS To configure Service Monitor to use Cisco Secure ACS for authentication and authorization, work through these topics in order: • Cisco Secure ACS Support, page C-1 • Se...

Page 64 - Common Services Local Login Module Authentication Roles

C-2 Installation Guide for Cisco Unified Service Monitor OL-25111-01 Appendix C Security Configuration with Cisco Secure ACS Common Services Local Login Module Authentication Roles Note The Service Monitor integration with Cisco Secure ACS does not enable you to selectively filter out specific devic...

Page 65 - Configuring the System Identity User in Common Services; Setting Up the Cisco Secure ACS Server

C-3 Installation Guide for Cisco Unified Service Monitor OL-25111-01 Appendix C Security Configuration with Cisco Secure ACS Configuring the System Identity User in Common Services Configuring the System Identity User in Common Services Before you integrate the Service Monitor server with Cisco Secu...

Page 66 - Changing the AAA Mode to ACS in Common Services

C-4 Installation Guide for Cisco Unified Service Monitor OL-25111-01 Appendix C Security Configuration with Cisco Secure ACS Changing the AAA Mode to ACS in Common Services For details about how to perform each of the previous tasks, see the Common Services online help . Changing the AAA Mode to ACS...

Page 67 - Assigning Roles to Users and User Groups in Cisco Secure ACS

C-5 Installation Guide for Cisco Unified Service Monitor OL-25111-01 Appendix C Security Configuration with Cisco Secure ACS Assigning Roles to Users and User Groups in Cisco Secure ACS Step 8 Restart the daemon manager for the changes to take effect. From the command line, enter these commands: net...

Page 69 - I N D E X

IN-1 Installation Guide for Cisco Unified Service Monitor OL-25111-01 I N D E X A AAA mode 3-1 ACS mode authentication 3-1 user roles and privileges, configuring C-5 audience for this document vii authentication ACS mode 3-1 Local RBAC mode 3-1 B backup procedure 2-8 C call classification data confi...