BlackBerry SWD-504685-0330050601-001 - Manuals

BlackBerry SWD-504685-0330050601-001 – Manual in PDF format online.

Manuals:

Manual

Manual BlackBerry SWD-504685-0330050601-001

Summary

Page 3 - Contents

Contents 1 Overview....................................................................................................................................................................................... 5 BlackBerry Enterprise Server User Administration Tool.............................................

Page 7 - Overview; BlackBerry Enterprise Server User Administration Tool

Overview 1 The BlackBerry® Enterprise Server Resource Kit is a collection of tools that can help you extend your ability to manage andmonitor the BlackBerry® Enterprise Solution. You can download the BlackBerry Enterprise Server Resource Kit from www.blackberry.com/support/downloads . The BlackBerry...

Page 11 - New in this release

Permission name Security role Enterpriserole SeniorHelpdeskrole JuniorHelpdeskrole Server onlyrole User onlyrole View a group acrossorganizationsEdit a group acrossorganizationsAdd and remove a role acrossorganizationsView a device acrossorganizationsEdit a device acrossorganizationsRegister an even...

Page 14 - Supported authentication models; Authentication credentials

Compatibility of authentication methods with previous versions of theBlackBerry Enterprise Server User Administration Tool If your organization uses applications that work with previous versions of the BlackBerry® Enterprise Server User AdministrationTool, in many cases, these applications also work...

Page 15 - Syntax for authentication credentials; Setting authentication credentials

Syntax for authentication credentials In the BlackBerry® Enterprise Server User Administration Tool BlackBerry Enterprise Server User Administration Tool, the variable<credentials> represents the user name and password that you use for authentication with the BlackBerry Administration Service....

Page 16 - Extracting credentials that are stored in the Windows registry; String value requirements

Extracting credentials that are stored in the Windows registry The BlackBerry® Enterprise Server User Administration Tool uses the -p <password> command to extract and decrypt credentialsthat are stored in the Windows® registry and then inserts the credentials into the command line options. Ex...

Page 19 - Managing user accounts; Adding user accounts; Add a new user account to the BlackBerry Enterprise Server

Managing user accounts 2 The BlackBerry® Enterprise Server uses predefined roles that correspond to common administrative roles in organizations tocontrol who can perform specific tasks and to limit who can access sensitive data. The BlackBerry Enterprise Server User Administration Tool uses the Bla...

Page 20 - Assign a software configuration to a user account

Add a new user account to a group 1. To open the command window for the BlackBerry® Enterprise Server User Administration Tool, on the computer that hoststhe tool, on the taskbar, click Start > Programs > BlackBerry Enterprise Server Resource Kit > BlackBerry Enterprise Server User Administ...

Page 21 - Finding user accounts; Find a user account; Changing and removing user accounts; Move a user account to a different BlackBerry Enterprise Server

Example besuseradminclient -username admin -password password - assign_swconfig -u "sam, moser” -b server1 -sw games Finding user accounts Find a user account You can use the -u subparameter to specify the user account that the BlackBerry® Enterprise Server User Administration Toolsearches for.1...

Page 22 - Move a user account to a different user group; Delete a user account from a group

Move a user account to a different user group A user account can belong to more than one group. You can perform this task if you want the user account to belong to only thegroup that you specify. Before you begin: Delete the user account from the existing group. 1. To open the command window for the...

Page 23 - Delete a user account from the BlackBerry Enterprise Server; Change user account settings

Example besuseradminclient -username admin -password password -assign_swconfig -csw config1 -u “sam, moser” -b server1 Delete a user account from the BlackBerry Enterprise Server 1. To open the command window for the BlackBerry® Enterprise Server User Administration Tool, on the computer that hostst...

Page 24 - List the groups in a BlackBerry Domain

List the groups in a BlackBerry Domain 1. To open the command window for the BlackBerry® Enterprise Server User Administration Tool, on the computer that hoststhe tool, on the taskbar, click Start > Programs > BlackBerry Enterprise Server Resource Kit > BlackBerry Enterprise Server User Adm...

Page 25 - Managing email message forwarding; Turn on or turn off email message forwarding; List the folders that are available for email message forwarding

Managing email message forwarding 3 Turn on or turn off email message forwarding The BlackBerry® Enterprise Server for MDS Applications does not support this task. By default, email message forwarding isturned off. 1. To open the command window for the BlackBerry Enterprise Server User Administratio...

Page 26 - Turn on or turn off email message forwarding for folders

besuseradminclient -username admin -password password -list -folders -u sammoser -b server01 Turn on or turn off email message forwarding for folders The BlackBerry® Enterprise Server for MDS Applications does not support this task. If you are using the BlackBerry® Enterprise Server for Microsoft® E...

Page 27 - Managing IT policies and IT policy rules; List the IT policy rules in an IT policy

Managing IT policies and IT policy rules 4 List the IT policy rules in an IT policy 1. To open the command window for the BlackBerry® Enterprise Server User Administration Tool, on the computer that hoststhe tool, on the taskbar, click Start > Programs > BlackBerry Enterprise Server Resource K...

Page 28 - Set IT policy rules for a user account; List the IT policies in the BlackBerry Configuration Database

Page 29 - Managing BlackBerry devices; Set a password for a BlackBerry device; Set owner information on a BlackBerry device

Managing BlackBerry devices 5 Set a password for a BlackBerry device 1. To open the command window for the BlackBerry® Enterprise Server User Administration Tool, on the computer that hoststhe tool, on the taskbar, click Start > Programs > BlackBerry Enterprise Server Resource Kit > BlackBe...

Page 30 - Delete pending messages; Resend a service book

Example: Setting owner information on a BlackBerry device besuseradminclient -username admin -password password -set_owner_info -info "Sam Moser" -u [email protected] -bserver01 Example: Setting owner information on a BlackBerry device using an input file besuseradminclient -username admin...

Page 31 - Protect a stolen BlackBerry device

Resend the peer-to-peer encryption key 1. To open the command window for the BlackBerry® Enterprise Server User Administration Tool, on the computer that hoststhe tool, on the taskbar, click Start > Programs > BlackBerry Enterprise Server Resource Kit > BlackBerry Enterprise Server User Adm...

Page 32 - Sending notification messages to BlackBerry devices; Send a notification PIN message

Sending notification messages to BlackBerry devices 6 Send a notification PIN message 1. To open the command window for the BlackBerry® Enterprise Server User Administration Tool, on the computer that hoststhe tool, on the taskbar, click Start > Programs > BlackBerry Enterprise Server Resource...

Page 33 - Send a notification email message

Send a notification email message The BlackBerry® Enterprise Server for MDS Applications does not support this task. 1. To open the command window for the BlackBerry® Enterprise Server User Administration Tool, on the computer that hoststhe tool, on the taskbar, click Start > Programs > BlackB...

Page 34 - Retrieve user account statistics; Results of a statistics query for a user account

Retrieving user account statistics and information about BlackBerry devices 7 Retrieve user account statistics 1. To open the command window for the BlackBerry® Enterprise Server User Administration Tool, on the computer that hoststhe tool, on the taskbar, click Start > Programs > BlackBerry E...

Page 36 - Clear user account statistics; Retrieve enterprise activation statistics for a user account

Clear user account statistics 1. To open the command window for the BlackBerry® Enterprise Server User Administration Tool, on the computer that hoststhe tool, on the taskbar, click Start > Programs > BlackBerry Enterprise Server Resource Kit > BlackBerry Enterprise Server User Administrati...

Page 38 - Retrieving BlackBerry device information; Retrieve the statistics for BlackBerry devices

Retrieving BlackBerry device information 8 List the applications that are available on one or more BlackBerry devices 1. To open the command window for the BlackBerry® Enterprise Server User Administration Tool, on the computer that hoststhe tool, on the taskbar, click Start > Programs > Black...

Page 39 - Results of a statistics query for a BlackBerry device

• -users <user_device_information> • -g <group_name> • -b <instance> Example: Retrieving the statistics for a user account besuseradminclient -username admin -password password1 -handheld_info -hhstats -u “CN=Sam Moser/O=Server01” -bserver1 Example: Retrieving the statistics for al...

Page 41 - Results of a statistics query for a BlackBerry Enterprise Server

Retrieve statistics for the BlackBerry Enterprise Server or the messaging server 9 1. To open the command window for the BlackBerry® Enterprise Server User Administration Tool, on the computer that hoststhe tool, on the taskbar, click Start > Programs > BlackBerry Enterprise Server Resource Ki...

Page 43 - Configuring log files

Troubleshooting the BlackBerry Enterprise Server User Administration Tool 10 Check the status of the BlackBerry Enterprise Server User AdministrationTool You can use this command to verify that there is a valid connection between the BlackBerry® Administration Service and theBlackBerry Enterprise Se...

Page 45 - Using the command summary in the help file

Parameters for the BlackBerry Enterprise Server User Administration Tool 11 Using the command summary in the help file To open the help file for the BlackBerry® Enterprise Server User Administration Tool, you type besuseradminclient and one of the following parameters:• -? • -h • -help <command&g...

Page 46 - Common parameters

Common parameters 12 The following subparameters are available for use with many of the parameters in the BlackBerry® Enterprise Server UserAdministration Tool. You can use the command syntax to help you determine whether you can use a subparameter in a particularcase. Subparameter Description -b &l...

Page 47 - Input, output, and user feedback parameters

Input, output, and user feedback parameters 13 Subparameter Description -i <input_filename> This subparameter specifies the name of an input file. You can use an input file for any parameter that has command line options. The first lineof the input file is a comma-separated list of options tha...

Page 89 - Glossary

Glossary 34 BlackBerry Domain A BlackBerry Domain consists of the BlackBerry Configuration Database with its users and any BlackBerry® Enterprise Serverinstances that connect to it. BlackBerry MDS BlackBerry® Mobile Data System CDMA Code Division Multiple Access CDO Collaboration Data Object GSM Glo...

Page 90 - Provide feedback

Provide feedback 35 To provide feedback on this deliverable, visit www.blackberry.com/docsfeedback . Administration Guide Provide feedback 88

Page 91 - Legal notice

Legal notice 36 ©2009 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, SureType®, SurePress™ andrelated trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S.and countries around the world. GSM (G...