AT&T SB67118 - Manuals

Turn the auto attendant on ..............67Using the auto attendant ..................67Using multiple auto attendants ......68Auto attendant flow chart ................69 Answering system operation ...............70 Set general delivery mailbox to answer ...............................................

1 Getting started Quick reference guide MENU/ENTER Press to enter the menu.While in the menu, press to select an item or save an entry or setting. NEW CALL indicator On when there are unreviewed calls (page 60). Navigation keys While in menus, press or to scroll through the menus, highlight items or...

PAUSE/REDIAL Press repeatedly to view the last 10 numbers dialed (page 38). While entering digits, press to insert a dialing pause (page 54). CALL LOG Press to view caller ID information (page 60). DIR Press to view directory information (page 55). REMOVE While playing a message, press to delete (pa...

Getting started Quick reference guide 3 XFER (transfer) Press to transfer a call to an extension (page 48). Press to transfer messages from the general mailbox to a handset mailbox (page 72). MUTE During a call, press to mute the microphone (page 41). During an incoming call, press to mute the ringe...

4 Install the telephone base close to a telephone jack and a power outlet not controlled by a wall switch. The telephone base should be placed on a flat surface. For optimum range and better reception, place the telephone base in a central and open location. If you subscribe to high-speed Internet s...

Getting started Planning your system The SB67118 package includes one telephone base and one cordless handset (pre-registered at the factory). The included cordless handset has been assigned extension number 1. The system supports a maximum of four external lines, which are provided by your telephon...

Getting started Telephone base installation IMPORTANT INFORMATION Use only the power adapter supplied with this product. To order a replacement power adapter, visit our website at www.telephones.att.com , or call 1 (888) 915-2007 . In Canada dial 1 (866) 288-4268 . The power adapter is intended to b...

Getting started Telephone base installation To connect the telephone line cords to the telephone base If you subscribe to high-speed Internet service (digital subscriber line - DSL) through your telephone lines, you must install a DSL filter between the telephone line cord and the telephone wall jac...

L3/L4 L1/L2 Getting started Telephone base installation Option 2: To connect four one-line wall jacks NOTES: If you have three one-line wall jacks, you need a two-line adapter for two of the lines. The long cords supplied with the telephone are four-conductor cords. To order a two-line adapter (mode...

Getting started Optional backup battery installation Install four AA batteries (purchased separately) to use some features of this telephone in the event of a power failure. If power fails with working batteries installed, all the lines of this telephone will work only with the corded handset. You c...

To register a handset to your telephone base 1. Make sure the handset is out of the charger and the screen shows Press MENU on BS, sel Registration & sel Register HS. Then put HS in cradle. before you begin registration. 2. On the telephone base, press MENU /ENTER. 3. Scroll down to Registration...

Place the headset in the headset charger and allow it to charge for at least five minutes before beginning registration. Make sure the headset is out of the headset charger before you begin registration. On the telephone base, press MENU /ENTER . Scroll down to Registration and press MENU/ ENTER . S...

Getting started Add and register a cordless headset If you have a dial tone but some extension number other than 0 is on the telephone base display, then the headset is registered as a handset and will not function properly. If this is the case, you must deregister and start over, being careful to s...

Getting started Add a corded headset You can use this telephone hands-free when you install any industry-standard 2.5mm corded telephone headset (purchased separately). For best results, use an AT&T 2.5 mm corded headset. To purchase a headset, visit our website at www.telephones.att.com , or ca...

Getting started Optional audio cable You can record music or an audio clip for callers to hear while their calls are put on hold from an audio device, such as a computer, CD player or radio. See the Music on hold (MOH) feature on page 23. You can purchase a mono type audio cable with a 2.5mm plug on...

Menu settings Use this feature to use the menus to change the telephone base settings. Press MENU /ENTER when in idle mode (when the telephone telephone is not in use) to enter the main menu.Press or to scroll to the feature to be changed. to scroll to the feature to be changed. The > symbol indi...

Ring group Use this feature to specify which extensions receive incoming calls. By default, all extensions and the telephone base receive incoming calls. You can block some extensions from receiving calls, however, they can still be used to place outgoing calls. When the telephone is idle, press MEN...

You can set up the auto attendant to answer outside calls, provide callers with a company directory, automatically forward calls to a specified extension, and enable callers to record voice messages when there is no answer. You can use a pre-recorded outgoing announcement or record up to five announ...

Getting started Auto attendant setup (for answering system) 26 6. Press MENU/ ENTER to stop recording. The timer stops and the recorded announcement automatically plays back. 7. Press 2 to save the setting and return to the previous menu, or press 1 to re-record that announcement. -OR- To exit witho...

You can set each telephone line mailbox separately. By default, line 1 is set to have the auto attendant to answer. Lines 2, 3, and 4 are set to no answer; the answering system is disabled and any calls to those lines will ring on all extensions. Number of rings (general mailbox) Use this feature to...

Remaining space Use this feature to check the current system space for the estimated remaining recording time and number of messages. When the telephone is idle, press MENU /ENTER . Press or to scroll to Mailbox setup. Press MENU/ ENTER. Press or to scroll to Remaining space . Press MENU/ ENTER . Af...

The telephone base has 10 speed dial locations where you can store the telephone numbers you wish to dial using fewer keys than usual. You can store up to 32 digits in each location. Enter, edit or delete a speed dial number When the telephone is idle, press MENU /ENTER . Press or to scroll to Speed...

Indicator tones: 0 9 8 7 6 1 2 3 4 5 On when that extension is in use. Ringer off - the telephone base ringer is off. -MUTE Microphone is muted. -PRIV Call privacy is on. -REC The call is being recorded. Conf. Three-way conference call is active. COVM There is new voicemail for the telephone line be...

Lighted display NEW CALL indicator On when there are unreviewed call log calls. Messages indicator Flashes when there are unreviewed messages in the general mailbox. LINE 1-LINE 4 indicator On when a telephone line is in use. Flashes slowly when a tel-ephone line is on hold. Flashes rapidly when the...

The telephone comes programmed to use line 1 (default primary line) for calls when you do not press a line key. (To change the primary line, see Line selection on page 20.) When you answer a call, the telephone automatically selects the ringing line. Line indicators Each of the four indicators on LI...

Last number redialing The last 10 telephone numbers dialed (up to 32 digits) are stored in system memory. To view the 10 most recently dialed numbers: 1. Press PAUSE/ REDIAL to enter the redial list and display the most recently called number. 2. Press or , or press PAUSE/ REDIAL repeatedly to view ...

Volume control While on a call, press VOL+ or VOL- to adjust the listening volume. NOTES: The corded headset and corded handset volume settings are the same, but they are indepen-dent volume settings from the speakerphone.While using the volume control, you hear a triple beep when you’ve reached the...

Call privacy To ensure call privacy, this telephone allows only one set at a time to use a line. You can also block all system handsets from joining a phone conversation (see page 42 for instructions for joining calls). To enable call privacy: During the call, press MENU /ENTER twice to select call ...

twice. The system saves the conversation into the handset mailbox. -OR- The recording ends when you disconnect the call. While recording a phone conversation: The other party hears a short beep when the recording begins and once each minute during the recording. To ensure compliance with state and f...

HOLD Use this feature to hold one line while accessing another, or as part of the conference and call transfer features. While on a call, press and release HOLD . The LINE 1 - LINE 4 indicator for the line on hold flashes slowly in red. After the call has been on hold for more than three minutes, a ...

Chain dialing While you are on a call, you can initiate a dialing sequence from the numbers in the directory. Chain dialing can be useful if you wish to access other numbers (such as bank account numbers or access codes) from the directory. To access the directory while on a call: During the call, p...

Use this feature when the telephone indicates there is new voicemail but there is none. For example, when you have accessed your voicemail while away from the building. This feature only turns off the COVM indicator; it does not delete your voicemail messages. As long as you have new voicemail messa...

Telephone base operation Intercom 46 You can use the intercom feature for conversations between the telephone base and an accessory cordless handset or registered cordless headset, or between two accessory cordless handsets (one of which can be a registered cordless headset). When the system is maki...

You can transfer a call to any other system telephone. Once you transfer a call, it can be answered by any system telephone, not just at the extension you called. Blind transfer While on a call, you can transfer a call directly without notifying the desired extension: Press XF ER on the telephone ba...

Press or to scroll to the desired extension, then to scroll to the desired extension, then press MENU/ ENTER. 3. The current line is put on hold. The destination extension rings and the call is answered by pressing PHONE/ FLASH on the cordless handset. You can announce the call. There is an intercom...

Use the directory to store names and phone numbers. Directory entries are not shared with the extensions. Each handset has its own directory. Capacity The directory of this telephone base can store up to 100 entries, with a maximum of 16 alphanumeric characters (including spaces) for names and 32 di...

Number key Characters by number of key presses 1 2 3 4 5 6 7 8 9 1 & ‘ ( ) , - . / 1 2 a b c A B C 2 3 d e f D E F 3 4 g h i G H I 4 5 j k l J K L 5 6 m n o M N O 6 7 p q r s P Q R S 7 8 t u v T U V 8 9 w x y z W X Y Z 9 0 space 0 * * # # Create a new directory entry Use the following steps to s...

Review directory entries When the telephone is idle: Press MENU /ENTER twice to select Directory . -OR- Press DIR on the telephone base. If there are no directory entries, the screen displays Directory empty. 2. Press or to browse through the directory. Entries appear alphabetically by the first let...

Search by name Follow the steps below to search for directory entries on the telephone base. When the telephone is idle, press press MENU /ENTER twice to select Directory . -OR- Press Press DIR on the telephone base. 2. Press or browse through the directory. browse through the directory. 3. When a n...

You can dial, delete or edit a directory entry (name and number) when it is shown on the telephone base screen. You can use the directory review or search (pages 55-56) to show an entry. Display dial When a number is displayed on the screen you can dial the number by lifting the corded handset, pres...

This telephone supports caller ID services that most telephone service providers offer. Depending on your service subscription, you might see the caller’s number, or the caller’s name and number from the telephone service provider after the first or second ring. Caller ID allows you to see the name,...

Caller ID Caller ID Information How the caller ID information (call log) works The telephone stores caller ID information for the last 50 incoming calls in the telephone base. Entries are stored in reverse chronological order. The telephone deletes the oldest entry when the log is full to make room ...

Memory match If the incoming telephone number is an exact match with a telephone number in your directory, the name that appears on the screen matches the corresponding name in your directory. For example, if Christine Smith calls, her name appears as Chris if this is how you entered it into your di...

Save a call log entry to the directory When in the call log, press or to browse the desired number to save . The screen displays ENTER=Add. Press MENU/ ENTER. When the telephone number appears, telephone number appears, number appears, Press the dial pad keys to add digits (page 53).Press REMOVE to ...

Caller ID Reasons for missing caller ID information 63 Reasons for missing caller ID information There are also occasions when other information or no information shows for various reasons: On-screen message Reason PRIVATE CALLER The caller prefers not to show the telephone number and name. UNKNOWN ...

Answering system Answering system and voicemail Your telephone has separate indicators for two different types of voice messages: those left on its built-in answering system and those left at your service provider’s voicemail (fees may apply). Your telephone’s built-in answering system messages and ...

Use this feature to separately set each of the four lines to automatically answer incoming calls in two different ways. General mailbox (gen MB only): The called line rings on every extension for each incoming call. If there is no answer, the caller is prompted to leave a message in the general mail...

Turn the auto attendant on When the telephone is idle, press ANSWER ON for the desired line to set up. Press or to scroll to Ans->Auto att . Press MENU/ ENTER to turn on the auto attendant. The current auto attendant announcement plays. The screen displays Auto Attendant ON Play announcement with...

hears “No one is available to answer the call. To leave a message press 1, to call another extension press 2, to call the operator press star.” and waits five seconds for another entry from the caller. If the caller still hasn’t entered an extension number after hearing this message three times, the...

Answering system Auto attendant operation AA sends call to the telephone base Incoming call AA answers and plays outgoing announcement Person answers call? Normal call Caller enters another extension or records a message Yes No AA calls extension Caller dials extension number and # Caller dials * an...

Set general delivery mailbox to answer When the telephone is idle, press ANSWER ON for the desired line. Press or to scroll to Ans->Gen MB only . Press MENU/ ENTER . The ANSWER ON indicator turns on. The current mailbox announcement plays. The screen displays General Mbox ON Play announcement , a...

NOTE : If there are any new and unreviewed messages in the general mailbox, the Messages indicator still flashes after you delete all old messages. Transfer message When a message is playing in the general mailbox, you can transfer the message to a single extension or all extensions. When a message ...

Use this feature to reach your answering system remotely by dialing your telephone number from any touch-tone telephone. To remotely reach the answering system: 1. Dial your telephone number from any touch-tone telephone.2. When the system answers, enter the four-digit remote access code ( 0000 is t...

4. If the memory is full, you hear a two-beep alert tone and the answering system announ ces, “Memory is full.” The telephone base screen displays Message full . and you cannot record new messages until old ones have been deleted. Check the system remaining space (page 32) frequently to maintain ava...

To register and deregister an AT&T compatible DECT 6.0 cordless headset (AT&T model TL7600) to the SB67118 telephone base, please refer to the page 11-13. To view the TL7600 manual, visit our website at www.telephones.att.com , or call 1 (888) 915-2007 . In Canada dial 1 (866) 288-4268 . Cor...

All deleted All old messages in the general mailbox are erased. All handsets deregistered The cordless handsets and cordless headset deregistration was successful. Auto Attendant ONPlay announcement Auto attendant is on and the selected announcement plays back. Busy Failed intercom or conference cal...

Message full The system memory is full. You cannot record new messages unless you delete some old messages. Msg. transferred tomailbox X A message is transferring from the general mail to a particular private mailbox. No handsets registered There are no handsets registered to the base to deregister....

Taking care of your telephone Your telephone base contains sophisticated electronic parts, so you must treat it with care.Avoid rough treatment. Place the corded handset down gently. Save the original packing materials to protect your telephone base if you ever need to ship it. Avoid water You can d...

Especially about cordless telephones Electrical power: The telephone base must be connected to a working electrical outlet. The electrical outlet should not be controlled by a wall switch. Calls cannot be made from the handset if the telephone base is unplugged, switched off or if the electrical pow...

This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this equipment contains, among other things, a product identifier in the format US:AAAEQ##TXXXX. This identi...

The AT&T brand is used under license - any repair, replacement or warranty service, and all questions about this product should be directed to: In the United States of America, visit www.telephones.att.com or call 1 (888) 915-2007 . In Canada, call 1 (866) 288-4268 . 1. What does this limited wa...

5. How do you get warranty service?To obtain warranty service in the United States of America, visit www.telephones.att.com or call 1 (888) 915-2007 . In Canada, call 1 (866) 288-4268 . NOTE: Before calling for service, please review the user’s manual; a check of the PRODUCT controls and features ma...

DECT 6.0 digital technology The AT&T DECT 6.0 products offer unsurpassed range performance and sound clarity. This is achieved through a unique antenna design and advances in noise-filtering technology. An independent laboratory has confirmed that AT&T DECT 6.0 products perform up to 45% bet...

If you have difficulty with your telephone, please try the suggestions below. For Customer Service, visit our website at www.telephones.att.com or call 1 (888) 915-2007 . In Canada, dial 1 (866) 288-4268 . My telephone base doesn’t work at all. Make sure the power cord is securely plugged in.Make su...

Relocate your telephone to a higher location. The telephone might have better reception in a high area.If the other telephones in your building are having the same problem, contact your telephone service provider (charges may apply). • • I experience poor sound quality when using the speakerphone. F...

Other electronic products can cause interference with your telephone base. Try installing your telephone base as far away as possible from electronic devices such as television sets, VCRs, or other cordless telephones.Your line cord might be malfunctioning. Try installing a new line cord. • • My cal...

System does not answer after correct number of rings. Make sure that the answering system is on (page 70).If toll saver is selected, the number of rings changes to two when there are new messages waiting (page 28).If the memory is full or if the system is off, the an-swering system answers after 10 ...

E Elapsed time, 23, 36End call, 36-37 conference call, 44 intercom call, 47 PTT call, 51 F Flash, 39, 53-54 H Hands-free use, 14, 37, 49Handset registration, 10Headset corded installation, 14 cordless registration, 11 cordless operation, 76Hold, 42Hold reminder, 22 I Incoming messages, 70Indicator l...

Index Index 97 N Name enter into directory, 53-54search, 56 Navigation keys, 1New message indication, 70Notify alert, 31-32Number of rings, 27-28 O One-touch keys, 2, 46-48, 50-51On-hook dialing (predialing), 37Outgoing announcement, 25, 69, 93Outgoing calls, 18, 20 P Pause, 54PBX lines, 20Planning ...

Use the wallet card below to help you remember commands to control your answering system from any touch tone telephone. Fold here. Cut along dotted line. Action Remote command Play all messages ............................................................. 1 Delete the message ..........................