AT&T merlin legend - Manuals

There are some features that you may want to assign to certain voice terminalsyourself because they influence call-handling efficiency throughout your entirebusiness. Assigning these features does not involve administrative procedures, but rather, simple programming procedures at individual voice te...

MERLIN System Components When performing your administration tasks, you work with three components of the MERLIN system: the control unit, the administrator/attendant console, and individual voice terminals. You may also have some optional equipment thatadds features and capabilities to your system ...

2 . 3. 4. 5. 6. Processor Module: Works in conjunction with Feature Module 4 to control system operating conditions. ● Switches A, B, C, D, E, F, G, and H. Selects system options provided by Feature Module 4. ● Warning light. Red light warns of problem in control unit. It also comes on for approxima...

THE ADMINISTRATOR/ATTENDANT CONSOLE The administrator/attendant console is the voice terminal connected to the intercom 10 Voice Terminal Module jack in the control unit. The console operates in either of two ways: ● It functions as your primary attendant console under ordinary day-to-day conditions...

Large Administrator/Attendant Console* in Administration Mode The large console provides the same features as the small console, but it has more line and Auto Intercom buttons. 1. 2. 3. 4. 5. 6. 7. 8. 9. You set the T/P switch to P to perform systemadministration. 10. You use Adm Tel when assigning ...

Preparing to Administer Your System Before you start to administer your system, review this section to make sure you have the information and completed forms that you need. Preparation Procedures ● Decide how people will access outside lines. ● Complete your System and Voice Terminal Configuration F...

THE SQUARE VS. POOLED DECISION For systems that have just been installed, you have to make a decision about a basic system characteristic-how people access outside lines with their voice terminals. You have the option of setting your system to be either square or pooled. In a square system, each out...

B D F A c E I I I ● Lines A, B, G D, E, F Lines are assigned to the same buttons at each voice terminal. EXAMPLE OF STANDARD SQUARE CONFIGURATION Pages 27 through 30 explain how to assign lines to buttons on voice terminals in a standard square configuration. Customized Square Configurations In a cu...

A customized square configuration is the most appropriate system arrangement for Ultimate Motors’ varied communication requirements. The administrator assigns the three WATS lines and three of the eight local lines to the sales and clerical staff. The service department voice terminals get three dif...

About Pooled Systems In a pooled configuration, you group several outside lines together into a pool that people can access with a single button on their voice terminals. When they place a call, they either touch the button assigned to a particular line pool (Button Access to Line Pools) or touch a ...

Button Access vs. Dial Access to Line Pools You can choose one of two access options for line pools: Button Access to Line Poolsor Dial Access to Line Pools. Because you set a switch for this option on your control unit, the method you select will be used at all the voice terminals in your system. I...

THE FORMS AND LABELS YOU NEED Before you begin performing administration procedures, be sure to complete all the necessary forms: ● ● A System Configuration Form to keep a record of how the lines in your system are arranged. Voice Terminal Configuration Forms to record the lines and features assigne...

Basic Administration Once your system planning and paperwork are complete, you can perform basic ad-ministration procedures. The chart below lists the procedures described in this sec- tion. Remember that if you are administering a new system that has just been in- stalled, some of these basic proce...

CHANGING YOUR SYSTEM LATER Basic changes to the way your system operates—that is, changes to the switch set- tings on the control unit—may erase important system administration that is now in place. To change switch settings, turn to "Setting Your Control Unit," page 22, and follow the instr...

SPECIFYING TOUCH-TONE OR ROTARY DIALING When your system is installed, it is set to generate Touch-Tone signals. If some of your lines are rotary, you need to reset your system accordingly. If you have rotarylines or if you are not sure what type of lines you have, follow the procedure below. If all...

SETTING UP SQUARE SYSTEMS In square systems, individual lines appear on separate buttons at voice terminals. If you want a standard square system, you will give all your voice terminals access to the same outside lines and assign the lines to the same buttons at every voiceterminal. If you prefer a ...

If you are setting up a customized square system for the first time, you should begin by removing all existing lines from each voice terminal in your system. If the primaryattendant needs to have access to all general-use lines, remove only those lines that you are reserving for personal use from th...

6. Repeat steps 3 through 5 for each voice terminal to which you want to assign lines. NOTE: If you are setting up a customized square system, try to admin- ister groups of voice terminals that share the same line assignments at the same time. If you plan to assign a personal line to a voice termina...

SETTING UP POOLED SYSTEMS In pooled systems, you group similar types of outside lines into a pool that people can access with a single button on their voice terminals. For example, you might group five local lines into one pool, three in-state WATS lines into a second pool, and twocross-country WATS...

Preparing to Assign Lines to Buttons and Set Up Access to Line Pools You can assign individual lines and line pools to particular buttons on voice terminals and remove them from buttons whenever necessary. You can also assign individual voice terminals Dial Access to selected line pools. Before you ...

● ● ● ● Note that none of the voice terminals in your system come with preprinted but- ton labels. Be sure to label the buttons with the correct numbers for the individual lines and line pools that you assign to the voice terminal. If you set switch G on your control unit for Button Access to Line P...

Assigning Line Pools to Buttons (Button Access to Line Pools) If you have few line pools and do not use Automatic Route Selection, you will probably prefer to set your control unit and administer your voice terminals for Button Access to Line Pools. Remember that if you select Button Access, it will...

Assigning Dial Access to Line Pools If you have a pooled system and switch G on the control unit is set to Dial Access (up), you can assign individual voice terminals Dial Access to selected line pools. With this arrangement, a person can access any line pool by touching the Pool Access button and d...

When your system is first set up, all your voice terminals have access to all the linepools in the system. Follow the procedure below to assign voice terminals Dial Access to particular line pools. 1. If you have not already done so, enter administration mode by follow- ing the boxed instructions on...

ASSIGNING CALL RESTRICTIONS TO VOICE TERMINALS When your system is first installed, all voice terminals can be used to place inter-com, local, and toll calls. If you want, you can restrict selected voice terminals to in- tercom or local calls only. If those restrictions are too extreme, you can setu...

Assigning Allowed-List Call Restrictions Once you have created an allowed list, you can assign it to any voice terminal. Follow the procedure below to assign allowed-list call restrictions. 1. 2. 3. 4. 5. 6. 7. 8. If you have not already done so, enter administration mode by follow-ing the boxed ins...

You administer ARS by developing a group of ten tables like the sample table below. TABLE 1 AREA CODE/EXCHANGE 0) — 1) — 2 ) — 3 ) — 4) — 5) — 6) — 7 — 8) — 9) — POOL OTHER DIGITS 0 ) — 1) — 2 ) — 3 ) — 4) — 5 ) — Tables O through 7 consist of three sections. The Area Code/Exchange section at thetop...

To get the maximum benefit from ARS, it is important to consider the calling patternsof people in your business and the relative costs of calls placed on different lines in your system. For example, Primo Foods is a northern New Jersey (area code 201) firm that distributes its specialty meat product...

Next, Frank considers the areas outside the Northeastern. United States to whichPrimo employees make calls. The salespeople frequently tail the firm’s Canadian distributors. WHIZ is the only company-approved method for these calls. Frank lists the nine Canadian area codes that the salespeople call i...

Activating and Deactivating ARS To activate ARS, dial the 5-character code #3041. If you hear a beep, ARS cannot be activated. Go to the control unit and make sure that switch F is set to Pooled (up) and switch G is set to Dial Access (up), then try again. To deactivate ARS, dial the 5-character cod...

ESTABLISHING NIGHT SERVICE If your system has extra-alerting devices such as bells or flashing lights, you can use them to provide Night Service for your business when the person who usually answers calls is not on duty. Three extra-alerting devices can be connected to theoptional Services Module in...

PROGRAMMING SYSTEM SPEED DIAL CODES You can assign System Speed Dial codes to selected telephone numbers and store them in your system so that people can reach the numbers by dialing the abbreviated codes. Before programming System Speed Dial codes, please read the followinginformation and fill out ...

9. If you have a printer connected to your system for SMDR, you can follow the procedure below to get a printout of your System Speed Dial code numbers. An example of a portion of this type of printout appears below. a. b. c. Touch Adm Misc. The lights next to the administration mode buttons stop fl...

ADMINISTERING SMDR (STATION MESSAGE DETAIL RECORDING) OPTIONS Station Message Detail Recording (SMDR) enables your business to keep records of incoming and outgoing calls. To use this feature, you need an SMDR Module in the control unit and a 1200-baud printer with an RS-232-C interface connector. B...

SETTING THE RETURN INTERVAL FOR TRANSFERRED CALLS When your system is installed, it is setup so that a call that is transferred from one voice terminal to another rings four times at the second voice terminal. Then, if nobody answers, the call continues to ring at this voice terminal and also begins...

Programming Voice Terminals for Office Priorities Your system comes ready to use with certain custom features assigned to the voice terminals. The illustrations on pages 63 through 65 show these initial feature assignments for all voice terminals (except attendant consoles) in both square andpooled ...

ASSIGNING COVER BUTTONS The Call Coverage feature is useful for people who cover calls for others with whomthey do not share lines. A Cover button permits coverage of all lines on a voice ter- minal regardless of whether the covering voice terminal shares lines with the covered voice terminal. The l...

ASSIGNING LINE PICKUP BUTTONS The Line Pickup feature allows a person to pickup a ringing, parked, or held callon a specific line at any voice terminal. This feature is especially convenient with parked or held calls. The attendant or another voice terminal user simply announces the call by intercom...

72 Programming Voice Terminals forPersonal Priorities By programming their own voice terminals, people can change the features on all but the fixed feature buttons and the line, pool, and intercom buttons. This allows almost everyone to have features that provide personal convenience, such as an Out...

ASSIGNING FEATURES TO PROGRAMMABLE BUTTONS As system administrator, you may have to decide which custom features certain voiceterminals should have, taking into consideration the individual’s needs and thecapabilities of the voice terminal. The Feature Programming Chart on pages 74 through 76 lists ...

Feature Programming Chart Use the chart below as a quick reference when you want to program features onto your voice terminal. Feature Name [Suggested Button Label) Description Programming Code Notes QUICK DIALING FEATURES Outside Auto Dial Dial outside telephone ● Dial *90. numbers or PBX/Centrex ●...

Feature Programming Chart (continued) Feature Name (Suggested Button Label) Description Progmmming Code Notes OTHER FEATURES Privacy Prevent people from join- ● Dial * 72. ing your calls. Needed only if you share lines with other people. Requires a button with lights. Privacy Do Not Disturb Temporar...

ASSIGNING PERSONAL SPEED DIAL CODES TO 5- AND 10-BUTTON VOICETERMINALS AND BASIC TELEPHONES On 5- and 10-button voice terminals, you can program Personal Speed Dial codes instead of Outside Auto Dial buttons for frequently used numbers. You can also givebasic telephones this capability, but only if ...

USING SPECIAL CHARACTERS IN PROGRAMMED DIALING SEQUENCES An Outside Auto Dial or Personal Speed Dial code can store up to 16 digits, includingspecial characters. You use special characters when you need to program anautomatic pause, stop, or switchhook flash (which means briefly depressing theswitch...

Now, use the sample procedures below as guidelines to program special characters into a dialing sequence. 1. Go to the voice terminal you want to program. 2. Label the button with the person’s or service’s name. 3. Slide the T/P switch on the left side of the voice terminal to P. The voice terminal ...

SELECTING A PERSONALIZED RING The MERLIN system offers a choice of eight different ringing patterns for any voiceterminal. This feature is particularly useful in offices where many people sit in the same room, because it enables people to distinguish the ringing of their voice ter- minals from the r...

PROGRAMMING VOICE ANNOUNCEMENT DISABLE When your system is installed, all voice terminals can receive either announced or ringing intercom calls. However, some people may not want their intercom calls signaled by a voice announcement- For some voice terminals, such as those in public locations, voic...

PROGRAMMING SIMULTANEOUS VOICE AND DATA CALLS When a voice terminal in your system is connected to a General Purpose Adapter and a modem, it can link the user’s computer terminal to a local or remote host com- puter. With the Simultaneous Voice and Data Call feature, the user can place or receive ca...

Special Information about Attendant Consoles When the MERLIN system is installed, your attendant consoles come with features that are convenient for most businesses (see initial feature assignments for small and large attendant consoles, pages 85 and 86). The Attendant’s Guide: Models 1030 and 3070 ...

● A loudspeaker paging system or the Group Page feature makes it easy for an attendant to announce calls to people who are not always at the same location.You can set up the system so the attendant can page separate zones in- dependently. For example, a paging system in a medical group shared by sev...

Initial Feature Assignments for Small Administrator/Attendant Console* 34-Button Deluxe Voice Terminal Intercom numbers Control unit jack numbers represent the outside line plugged into that jack. * For systems with 8 or fewer lines and 20 or fewer voice ter-minals — switch H on controlunit is up. 8...

Special Information about BasicTelephones If you have basic telephones connected to an Off-Premises Telephone interface, a Basic Telephone and Modem Interface, or a Basic Telephone Module, review the following information before you administer the telephones. BASIC TELEPHONES CONNECTED TO AN OFF-PRE...

Dial Codes to Access Lines, Pools, and Intercom Features Assigned to Voice Terminal Buttons SQUARE SYSTEMS POOLED SYSTEMS WITH DIAL ACCESS TO LINE POOLS POOLED SYSTEMS WITH BUTTON ACCESS TO LINE POOLS 89

BASIC TELEPHONES CONNECTED TO A BASIC TELEPHONE MODULE ● ● ● ● ● ● ● If you have a square system, People with basic telephones get an outside lineby dialing 88. The system automatically selects an available line from among those you've assigned to that telephone. Be sure to assign interchangeable li...

MERLIN System Features Your MERLIN system offers features that provide exceptional telephone service onboth a businesswide and a personal basis. As system administrator, you make deci- sions about how the system operates as a whole and about which features should appear at each voice terminal. The c...

Custom Features Feature Description Account Number Entry Use this feature to associate an account code with outside calls made or received. (used with SMDR only) ● Increase accuracy of call records. [ l ] ● Assure that charges for outside calls are billed to the appropriate account, job, or departme...

Optional Features Feature Description Extra Alert Provide audible or visual signal by means of alerting devices such as bells, horns, or strobe lights. The system can accommodate alerting devices in up to three different areas of the (See also Night Service.) building. Your business must supply aler...

Appendix:System and Voice TerminalConfiguration Forms This brief guide helps you decide how to set up your MERLIN™ communications system (Models 1030 and 3070, with Feature Module 4) to satisfy the needs of yourbusiness. Read through this guide and answer the questions as you come to them. Boxed ins...

I. Rotary Lines If you have any rotary outside lines, circle the “r” next to each line on the System Configuration Form. If you aren’t sure if you have rotary orTouch- Tone lines, call your local telephone company. J. Night Service If your system will have an extra-alerting device, check “Night Ring...

VOICE TERMINAL OPTIONS Now that you’ve completed the System Configuration Form, begin filling out Voice Terminal Configuration Forms, one for each voice terminal in your system. You may want to begin by creating a system directory and planning which intercom numberand which type of voice terminal ea...

S. T. U. Assigning Lines (Attendant Consoles and Square Systems) Although you can assign lines to whichever buttons you choose, there are several ways in which you can assign lines to make your system more easily administered and used. Assign identical line arrangements to allvoice terminals in a st...

System Configuration Form for Model 1030 and 3070 System Size: ❑ Small (l-8 Lines) ❑ Large (> 8 Lines) Attendant Configuration: ❑ 11 ❑ 12 ❑ 13 ❑ 1 4 Line Representation: ❑ Square ❑ Pooled ❑ Dial Access ❑ Button Access ❑ Dial Access + ARS SMDR Options: ❑ Minimum length of calls recorded (minutes):...

Voice Terminal Configuration Form for Models 1030 and 3070 Attendant Consoles Intercom # Identification Stand Type: Accessories: ❑ Wall ❑ General Purpose Adapter ❑ Acoustic Coupler Adapter ❑ Plastic ❑ Headset ❑ Hearing-Impaired Handset ❑ F i x e d ❑ Headset Adapter ❑ Push-to-Listen Handset ❑ D e s k...

Voice Terminal Configuration Form for Models 1030 and 3070 Non-attendant Voice Terminals (Square Systems) Intercom # Identification Voice Terminal Size: Stand Type: Accessories: ❑❑❑❑❑❑ 5-Button ❑ 10-Button ❑ 34-Button ❑ 34-Button Deluxe ❑ Basic Touch-Tone or ❑ Rotary Telephone ❑ Wall - ❑ General Pur...

Voice Terminal Configuration Form for Models 1030 and 3070 Non-attendant Voice Terminals (Pooled Systems) Intercom # Identification Voice Terminal Size: Stand Type: Accessories: ❑❑❑❑❑ 5-Button ❑ Wall ❑ General Purpose Adapter ❑ Acoustic Coupler Adapter 10-Button ❑ Plastic ❑ H e a d s e t ❑ Hearing-I...

System Speed Dial Directory Dial Code Stored Number Dial Code Stored Number #60 #80 #61 #81 #62 #82 #63 #83 #64 #84 #65 #85 #66 #86 #67 #87 #68 #88 #69 #89 #70 #90 #71 #91 #72 #92 #73 #93 #74 #94 #75 #95 #76 #96 #77 #97 #78 #98 #79 #99 110

Group Page Directory Group 1 Group 2 Group 3 Intercom # Identification Intercom # Identification Intercom # Identification 1 1 1 2 2 2 3 3 3 4 4 4 5 5 5 . 6 6 6 7 7 7 8 8 8 9 9 9 10 10 10 Group 4 Group 5 Group 6 Group 7 Intercom # Identification Intercom # Identification Intercom # Identification In...

Allowed-List Directory List O List 1 List 2 List 3 Entry Entry Entry Entry o 0 0 0 1 1 1 1 2 2 2 2 3 3 3 3 4 4 4 4 5 5 5 5 6 6 6 6 7 7 7 7 8 8 8 8 9 9 9 9 List 4 List 5 List 6 List 7 Entry Entry Entry Entry 0 0 0 0 1 1 1 1 2 2 2 2 3 3 3 3 4 4 4 4 5 5 5 5 6 6 6 6 7 7 7 7 8 8 8 8 9 9 9 9 112

Form for Automatic Route Selection Tables (continued) TABLE 4AREA CODE/EXCHANGE 0 ) — 1) — 2) — 3 ) — 4) — 5 ) — 6 ) — 7 ) — 8 ) — 9) — POOL OTHER DIGITS 0) — 1) — 2 ) — 3) — 4 ) — 5 ) — TABLE 5 AREA CODE/EXCHANGE 0 ) — 1) — 2) — 3 ) — 4 ) — 5 ) — 6) — 7 ) — 8 ) — 9) — POOL OTHER DIGITS 0 ) — 1) — 2...

Index Account Number Entry, 76, 94 Adm Misc, 10, 11, 25Adm Pool, 10, 11, 25 Adm Tel, 10, 11, 25Administrator/Attendant Console, 4, 6, 7, 9 - 12, 20, 22, 24, 25, 83 -86 Using the Console, 12 Initial Feature Assignments, 85, 86 Administration Mode, 4, 9 - 11, 25 Button Labels, 9, 25Entering, 25 Leavin...

Quick Reference Guide to Administration Procedures This chart summarizes the administrative procedures described on pages 26 through 82. For more information about a procedure, refer to the page listed. Before you perform any of these procedures, enter administration mode by following the steps belo...

Quick Reference Guide to Administration Procedures (continued) Procedure Touch Then CUSTOMIZE WITH OTHER SYSTEM OPTIONS Assign outward and toll call restrictions to voice terminals. NOTE: If you do not need to dial a toll prefix (O or 1) toplace a long distance call, follow steps 1 and 2 below. If y...

Quick Reference Guide to Administration Procedures (continued) To delete an area code or exchange: To add a pool number and other digits: Procedure Touch Then Administer Automatic RouteSelection (ARS). (See page 46.) To add an area code or Adm Misc ● Dial #6. exchange: ● Dial table number (0 through...

SLOT 1 S L O T 2 SLOT 3 S L O T 4 A2 B2 19 29 A1 B1 18 28 ✱ A0 B0 17 27 Adm Pool Adm Tel A4 16 26 A3 How to Use Label Strips 15 25 1. Type or print the appropriateoutside line num- ber* or name† on each label. 14 24 13 23 2. Crease the per-forated edges, then tear out each label strip. 12 22 11 21 3...

SLOT 1 SLOT 2 SLOT 3 SLOT 4 SLOT 5 SLOT 6 SLOT 7 D3 F4 * A2 B2 19 29 39 B3 D4 49 59 6 9 79 A1 B1 18 28 33 B4 E0 48 58 68 78 A0 B0 17 27 37 Adm Pool C0 E1 47 57 67 A4 77 Adm Tel C1 E2 16 26 36 A3 46 5 6 66 76 How to Use Label Strips 1. Type or print the appropriate outside line num- ber* or name† on ...