AT&T feature module 2 - Manuals

● Account Number Entry These and the many other features and options available with the MERLIN II system are explained in detail in this manual. About the System Documentation WHAT’S IN THIS MANUAL The information in this MERLIN II Communications System Manual is divided into three sections, as desc...

HOW TO USE THE How you use this manual and the user and attendant guides at any particular SYSTEM MANUAL AND time depends on what you want to do, as the following information suggests. GUIDES Making Changes to a Running System? Change the planning forms to reflect the changes you want to make. Then ...

Overview This section of the manual provides the information you need to program, administer, and use the many MERLIN II system features and to use theaccessory equipment available for the system. The information in this section is divided into two parts: ● MERLIN II System Features. Includes fixed ...

MERLIN II System Features TYPES OF VOICE TERMINALS HOW ENTRIES ARE ORGANIZED Your MERLIN II system offers features that provide effective telephone service or both a business-wide and a personal basis. In order to meet company priorities and needs, the system administrator can assign lines and add f...

the procedure for entering and leaving programming mode depends on the type of voice terminal you are using, be sure that you follow thegeneral programming directions carefully. ● How To Use Step-by-step procedures are provided for using each feature. General instructions for entering and leaving ad...

ENTERING ANDPROGRAMMING LEAVING To program a feature at a voice terminal, you label an available button with MODE the name of the feature, such as “Last Number Redial, ” or a person’s name, then put the voice terminal into programming mode, as shown below. How you enter and leave programming mode de...

Abbreviated Ringing See “Ringing Options. ” Account Code Entry DESCRIPTION If your system uses the Call Report feature, you can include account numbersin the printed report (see “Call Report”). You can use these account numbers to identify the department, project, or client to whom the call should b...

Allowed Lists DESCRIPTION When the MERLIN II system is first set up, all voice terminals can be used for all types of calls. However, the administrator can restrict selected voiceterminals so that people can use them to place only intercom or local calls (see “Call Restriction” ) If that is too limi...

To 1 2 3 4 5 6 To 1 2 3 Give Voice Terminals Access to Allowed Lists From the administration menu, touch [More], [Tables], [More], [AllowTo] . Dial the list number (0 through 7). Touch [Enter] . Touch the Auto Intercom button(s) until the appropriate code shows: Steady green on = voice terminal has ...

4 Touch the Auto Intercom button for each voice terminal whose status you want to change until the correct code is showing. Green light on = voice terminal can access numbers in the list Green light off = voice terminal cannot access numbers in the list 5 Repeat steps 2 through 4 for each allowed li...

HOW TO USE 2 Dial *25. 3 Program another feature, or leave programming mode. 1 Place a ringing intercom call. 2 If you hear a busy signal or the person doesn’t answer touch Barge-In. If a call is in progress, the people hear a tone, then you are bridged onto their call, If DoNot Disturb is in effect...

4 Go on to another procedure, or leave administration mode. With a BIS-34D Console 1 Touch Message. 2 Dial # 203. NOTE: If you see the message “Wait: System Busy, ” wait for the prompt or try this procedure again later. 3 Check the lights next to the Auto Intercom buttons. A green light goes on next...

HOW TO USE To have your Hands-Free Unit go on automatically when you receive intercom calls: 1 Touch Auto Answer-Intercom. The green light next to the button goes on. To return to answering calls yourself: 1 Touch Auto Answer-Intercom again. The green light next to the button goes off. Auto Intercom...

Automatic Line Selection DESCRIPTION You can program the order in which your system makes lines available to you for outside calls. For example, if you usually make long distance calls, youmight specify a WATS line as the first line in your Automatic Line Selection.Whenever you lift your handset or ...

Automatic Route Selection DESCRIPTION CONSIDERATIONS ADMINISTRATION The Automatic Route Selection (ARS) feature allows the administrator to specify how the system can route toll and local calls to minimize costs for the business. Routing calls efficiently is especially important if the system: ● Has...

4 To delete an area code or exchange from the Area Code/Exchange section of a table: a On the Tables screen, touch [ARS-Inp] . b Dial the table number (0 through 7) and touch [Enter] . c Dial the entry number (00 through 99) and touch [Enter]. d Touch Drop. e Touch [Enter] . 5 To add pool number, ot...

c d e f 7 To a b c Dial the entry number (0 through 5) and touch [Enter] . Touch Drop. This clears out any entry already there. Perform the appropriate step: Dial a new pool number and touch [Enter] to enter a new pool number, or Touch [ E n t e r ] to insert a blank entry. Touch [Exit] to return to...

HOW TO USE system how many digits to drop if the user dials an unnecessary tollprefix, area code, or exchange for this type of line pool: ● 0 = No absorption ● 1 = Absorb leading 1 ● 2 = Absorb area code ● 3 = Absorb 1 I - area code ● 4 = Absorb 1 + exchange ● 5 = Absorb 1 + area code + exchange Che...

Basic Telephones DESCRIPTION CONSIDERATIONS ADMINISTRATION HOW TO USE On-premises basic Touch-Tone telephones can be connected to station jackson a 12-Basic Telephone (012) Module with Touch-Tone Receivers. People with these basic telephones can use many of the features of the MERLIN II system by us...

Ask your administrator whether you can use dial codes to access particular lines or line pools. If so, he or she can give you a list of codes. For more information on using a basic telephone connected to a Basic Telephone Module, see the User’s Guide: Basic Touch-Tone and Rotary Telephonesfor the ME...

terminals and basic telephones take on the ringing patterns of the hostsystem. CONSIDERATIONS ADMINISTRATION ● Behind-switch operation is a system type, equivalent to square, pooled, and pooled with Automatic Route Selection. Therefore, a system set for behind-switch operation cannot have line pools...

With a BIS-34D Console PROGRAMMING 1 2 3 4 5 6 Touch Message. Dial # 202. If the system can be administered, the green light next to Message is steady. When you hear a 2-beep signal to begin, dial 4. After several seconds, the lights next to Adm Pool, Adm Tel, Message, and Speaker begin to /lash. To...

BIS/HFAI Terminal B r i d g i n g HOW TO USE Some features operate differently if a MERLIN II system is behind another system. Note these differences in the “Considerations” subsection of eachfeature entry in this section of the manual. For information on how to use the speed dial access button in b...

Call Coverage DESCRIPTION CONSIDERATIONS PROGRAMMING The Call Coverage feature allows you to cover calls, including intercom calls, for people in your MERLIN II system, even if their lines do not appear onyour voice terminal. You can program Cover buttons for as many a six voice terminals, depending...

Dial *35 for no ring. The red light next to the button goes off. HOW TO USE Dial *36 for delayed ring. The red light next to the line button flashes. Dial *37 for immediate ring. The red light next to the line button goes on steady. 5 Program another feature or leave programming mode. When you recei...

Call Park DESCRIPTION “ CONSIDERATIONS PROGRAMMING HOW TO USE You can use the Call Park feature to put an outside or intercom call on hold temporarily, that is, to park the call at your own voice terminal. Thenanother person can pick the call up from any voice terminal in the system. The Call Park f...

Call Pickup DESCRIPTION CONSIDERATIONS PROGRAMMING HOW TO USE You can use the Call Pickup feature to answer a call that is ringing, parked, or on hold anywhere in the MERLIN II system. You can access this feature by dialing the Call Pickup code. If you prefer,you can program a general Call Pickup bu...

Call Pickup Groups DESCRIPTION A member of a Call Pickup Group can answer a call that is ringing at anyother group member’s voice terminal by just dialing a code or touching abutton. The group member picking up the call doesn’t need to know the intercom number of the ringing voice terminal. The syst...

PROGRAMMING To program a Call Pickup Group button, label a button, enter programmingmode, and follow these steps: 1 Touch the button you want to program. 2 D i a l * 3 2 . 3 Program another feature or leave programming mode. HOW TO USE To pick up a call at another group member’s voice terminal: 1 Ta...

5 6 7 8 9 10 Touch Enter. To set the current date, dial # 301. Dial two digits for the month (01 through 12). Dial two digits for the day (01 through 31). Dial two digits for the year (00 through 99). For example, if the date is August 24, 1988, dial #301 082488. Check the date shown on the display....

Resetting the Printer with a MERLIN II System Display Console Follow the procedure below if the printer doesn’t form feed automatically and the report heading appears anyplace but at the top of the page. 1 From the administration menu, touch [Options], [Record], [New Page] . 2 Touch Conference to re...

With a MERLIN II System Display Console NOTE: If a toll prefix is required on all your lines, skip the procedure below and go on to “Administering Call Restrictions. ” Identifying Toll Types for Selected Lines 1 From the administration menu, touch [Lines], [TollType] . 2 Touch the line buttons until...

With a BIS-34D Console NOTE: If you must dial 0 or 1 before dialing a long distance call, begin the following procedure with step 5. If you do not dial 0 or 1 before dialing a long distance call, begin with step 1. 1 Touch S p e a k e r . 2 Check the lights next to your line buttons. Green lights in...

HOW TO USE Follow these steps to use the Camp On feature: 1 2 If the voice terminal to which you are transferring a call is busy and thecaller is willing to wait, touch Camp On or dial #57. Touch the Auto Intercom button or dial the intercom number of the voice terminal to which you are transferring...

With a MERLIN II System Display Console 1 From the administration menu, touch [More], [More], [ C n t r P r g ] . 2 Touch the Auto Intercom button for the voice terminal to be programmed. 3 Touch [Enter] . 4 If the red light next to Adm Tel goes off and the console rings every 5 seconds, go on to st...

FIGURE 2-1 Button location codes for analog voice terminals. ❑ #13 ❑ ❑❑ #12 ❑ #14 ❑ ❑ #15 ❑ ❑❑ #10 ❑ #16 ❑ ❑ #09 ❑ ❑ #17 ❑ ❑❑ #08 ❑ #18 ❑ ❑ # 19 ❑ ❑ #20 ❑ ❑ #21 ❑ ❑ #22 ❑ ❑ #23 ❑ ❑ #03 ❑ ❑ #24 ❑ MERLIN II System Features 2-39

FIGURE 2-2 Button location codes for digital 7406 voice terminals. o o #42 o lntercom- Voice o #41 o lntercom- o Ring #40 Message o o #44 o o #43 I o Shift o #15 o #16 o #17 Speaker 2-40 MERLIN II System Features

Conference DESCRIPTION CONSIDERATIONS HOW TO USE When you want other people to join a call in progress, you can use the Conference feature. You can set up intercom conference calls among people connected to the MERLIN II system, outside conference calls involving onlyyourself and people outside the ...

To disconnect a participant in the conference call: 1 Touch D r o p . 2 Touch the line button of the person you want to disconnect from the conference. Coverage Inhibit DESCRIPTION With a Coverage Inhibit button, you can temporarily deactivate the Call Coverage feature at the voice terminal of someo...

Dialing Timeout Interval For Rotary Lines DESCRIPTION When a person places an outside call on rotary lines, your system is CONSIDERATIONS ADMINISTRATION factory-set to wait 12 seconds before connecting the call. This Dialing Timeout Interval ensures that the caller hears Touch-Tones rather than clic...

Direct Inward System Access DESCRIPTION CONSIDERATIONS ADMINISTRATION The Direct InwardMERLIN 11 system System Access (DISA) feature allows remote access to voice terminals and lines. By placing calls on lines administered for DISA, callers outside the system can do the following: Place calls to a p...

HOW TO USE 4 Touch [ N o R e s t r ] for no restriction, or touch [InwdOnly] for inward restriction. 5 Touch the line buttons until the lights next to them show the appropriate code: Green light on = line or line pool can be used for DISAGreen light off = line or line pool cannot be used for DISA 6 ...

D i s p l a y DESCRIPTION Display units come with the BIS-34D, the SP-34D, and the 7406D voice terminals and with the MERLIN II System Display Console. Displays can also be purchased separately and added later to the BIS-34 and 7406 voice terminals. The display provides information that can help you...

Account Code Entry When you use the Account Code Entry feature by touching the Account Code Entry button, the display prompts you to enter the account code. A c c t ? As you dial an account code or when you touch a button that contains an account code, such as an Outside Auto Dial button, the digits...

Call Coverage If you have a Call Coverage button programmed for another person’s voiceterminal, calls ring at your voice terminal when that person is away from hisor her desk. The display screen shows you the intercom number of theperson whose calls you are covering. > 1 6 r Caller ID When you re...

To 1 2 3 start the timer for calls you need to time: Touch Time/Timer. Touch Start to reset the Timer to 00:00 and start the Timer. When you are finished using the Timer, touch Stop. When you want to return to the Clock/Calendar display, which shows the time, day, and date: 1 Touch Time/Timer. Clock...

8 Use the Month and Date arrow keys to set the date. (The arrows pointing up raise the numbers, such as 11-04 to 12-04 or 11-04 to 11-05; the arrowspointing down lower the numbers, such as 11-04 to 10-04 or 11-04 to 11-03.) 9 Touch EXIT to return to the Clock Set Functions display. 10 Touch EXIT aga...

3 Use the Hour and Min arrow keys to set the time at which you want the alarm to sound. (The arrows pointing up raise the numbers, such as 10:30to 11:30 or 10:30 to 10:31; the arrows pointing down lower the numbers,such as 10:30 to 9:30 or 10:30 to 10:29.) 4 Touch EXIT to return to the Alarm Functio...

If you touch the Message button and there are no messages waiting for you,this display appears on your screen. If you try to return a call to someone who has not left a message at your voiceterminal, you see this message on your display screen: C a n n o t S e n d Number Dialed When you dial outside...

Program Mode When you begin programming, the display tells you that you are in theprogram mode and the intercom number of the voice terminal you areprogramming. As you dial characters for the programming procedures, the characters appear on your screen. * 9 0 9 2 0 1 5 5 5 6 7 8 9 If you touch a but...

If you dial incorrect numbers or characters, you will see this message: Timer (The 61 S-340 and SP-34D Voice Terminal) For directions on using the Timer, see “Clock/Date, Timer, and Alarm (TheBIS-34D and SP-34D Voice Terminal). Timer (The 7406D Voice Terminal) By touching a programmed Stopwatch butt...

Do Not Disturb DESCRIPTION When you are busy and do not want to be bothered by ringing calls, you canuse the Do Not Disturb feature. When you receive outside calls, the greenlight next to the line button flashes, but your voice terminal does not ring. When other people in the MERLIN II system call y...

D r o p DESCRIPTION If you get a busy signal or no answer as you set up a conference call, or ifyou want to disconnect a person or line you added to the conference call, youcan use the Drop feature. For more information about using this feature, see “Conference.” CONSIDERATIONS HOW TO USE ● Only the...

ADMINISTRATION ● The administrator must use Centralized Programming to assign the ESS feature to basic Touch-Tone telephones. The user can then access thefeature by dialing a code representing the programmed button. ESScannot be assigned to rotary telephones. ● Voice terminal users can put their voi...

PROGRAMMING 3 Touch Message and go on to another procedure or leave administration mode. Putting Attendant Consoles into ESS Display Mode 1 Touch M e s s a g e . 2 D i a l # 3 3 0 . Green lights flash next to the Auto Intercom buttons for all candidate attendant consoles. 3 Touch the Auto Intercom b...

HOW TO USE To monitor and change ESS status from an attendant console: 1 Check the green light next to the voice terminal’s Auto Intercom button. Green light off = voice terminal is not in either ESS state. Green light flashing = voice terminal is in ESS1 state Green light steady = voice terminal is...

There are two types of administration, as follows: ● In single renumbering, you assign a specific dial code to a station, line, line pool, Call Distribution group, or Group Page group. ● In block renumbering, which applies only to groups of stations and lines, you identify a “start” and an “end” sta...

5 6 7 8 9 jack. This is the first line or station to be renumbered in the string of linesor stations. Touch [Enter] . The system displays the lowest-numbered code and prompts you to enter the code for the last station or line, i.e., the one with the highest-numbered jack. Touch the Auto Intercom but...

HOW TO USE 5 6 7 8 Touch [Enter] . The display S hows the old dial code and prompts you to enter the new dial code Type in the new dial code. Touch [Enter] . The system returns you to the Single Renumber screen. Continue withadministration administration Flexible Numbering, touch Conference to retur...

ADMINISTRATION P R O G R A M M I N G ● ● The Forced Account Code Entry feature applies to outgoing calls only.You may use the standard Account Code Entry feature to associate an account code with an incoming call. Forced Account Code Entry can be administered for basic Touch-Tonetelephones in all sy...

HOW TO USE With the Forced Account Code Entry feature in place, you must enter anon-null account code in order to make an outside call. NOTE: If you want to erase or replace the account code you entered when you placed the call, you can do so while the call is in progress. Just follow the standard A...

G r o u p C a l l D i s t r i b u t i o n DESCRIPTION The system administrator can assign voice terminals to Call Distribution groups. These groups are usually made up of people who provide a similarservice to co-workers or outside callers, such as sales representatives or order entry clerks. Once t...

P R O G R A M M I N G HOW TO USE 5 To associate line or line pools with this group, touch the line buttons until the lights show the appropriate code: 6 T o u c h group 7 T o u c h Green light on = line is assigned to the group Green light off = line isn‘t assigned to the group [GrpCall] and repeat ...

To transfer an outside call to a Call Distribution group: 1 Touch T r a n s f e r . 2 Touch the button for the group or dial the appropriate code. 3 H a n g u p . Group Listening See “Speakerphone and Speaker. ” Group Page DESCRIPTION The system administrator can set up Group Page groups so anyone i...

PROGRAMMING 4 Touch Auto Intercom buttons until they show the paging group assignment you prefer. Steady green light on = voice terminal is assigned to the group Green light off = voice terminal is not assigned to the group 5 Touch [PageZn] and repeat steps 2 through 4 to add group page zones. 6 Tou...

HOW TO USE You can use a programmed button or use a dial code to access the Group Page feature. To use a Group Page button to make an announcement through a group of voice terminal speakers: 1 Touch the Group Page button for the group you want to page. 2 When you hear a beep, lift your handset and m...

Hold Disconnect Interval DESCRIPTION Telephone company central offices use either a “short” (50 millisecond) or a “long” (450 millisecond) disconnect interval. Because most switching systems use a long interval, your MERLIN II system is factory-set for a long interval.If your telephone company uses ...

Intercom DESCRIPTION Each voice terminal connected to the MERLIN II system has a unique intercom number. You can dial intercom numbers to place calls to peopleconnected to the system. On all voice terminals in the MERLIN II system you can place two types ofintercom calls: ● Ringing Intercom Calls. Y...

Intercom Dial Tone DESCRIPTION There are two types of dial tones: The MERLIN system internal dial tone and the CO line dial tone. Some modems and software applications (Voice MailService, for example) will not recognize the internal dial tone of the MERLIN system. When a MERLIN system station is off...

Labels for Stations DESCRIPTION When the system is first set up, Page calls, transfer returns, and display messages for intercom calls, GroupLeave Word Calling identify stations by their intercom numbers. For example, a display might read: Tfr Ret 18. The system administrator can associate alphanume...

FIGURE 2-6 MERLIN II Display Console in Administration Mode ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ MERLIN II System Features 2-79

Last Number Redial DESCRIPTION With a Last Number Redial button, you can redial with one touch the number you dialed most recently. You do not need to do anything to save the number. CONSIDERATIONS PROGRAMMING HOW TO USE ● The Last Number Redial button saves manually dialed outside telephone numbers...

PROGRAMMING HOW TO USE ● To A person who is sending a message from a display voice terminal sees on the display, “Message Box Full. ” If the administrator shuts down the system for a moment (force idles thesystem), you will need to touch Message again to read your messages. Ifthere is a power failur...

To have your display voice terminal automatically dial the number of a personwho has left word at your display voice terminal that he or she has called: 1 Touch Return Call (or dial # 27). To cancel the last message you read: 1 Touch Delete Message (or dial # 26), To read the next message on your di...

CONSIDERATIONS Lights Green light on next to theSpeaker button Green light on next to theHFAI/Mic button or the HFAIbutton. Green light flashing next to the HFAI/Mic button while thespeakerphone is active or green light on next to the Microphone button. Green lights on next to theSpeakerphone and Mi...

Line Assignments in Behind-Switch Systems Line Pickup See “Call Pickup. ” If your responsibilities do not include system administration, skip thisinformation. DESCRIPTION CONSIDERATIONS The MERLIN II system can be configured to operate behind a larger system. “Behind-Switch Operation” in this sectio...

FIGURE 2-8 The order in which secondary lines preassigned to buttons on digital voice terminals. ( P r i m e L i n e ) 1 - - I n t e r c o m - Voice l n t e r c o m - Ring Message By default, the system assigns only theprime line to 7406 voice terminals. if you assign additional lines, they appear o...

ADMINISTRATION Before you begin, be sure that the system is set in a behind-switchconfiguration. See “Behind-Switch Operation. ” Have the Station Configuration Forms handy. Be sure to label the voice terminal buttons with the telephone numbers of thelines you assign. To assign lines to buttons, ente...

Line Assignments in Pooled Systems If your responsibilities do not include system administration, skip thisinformation. DESCRIPTION CONSIDERATIONS To administer lines in pooled systems, you group interchangeable outside lines into pools that people can access with a single button or a dial code onth...

● If you aren’t using the full capacity of a line module, the control unit assigns the potential lines as well as the actual lines to buttons on yourattendant consoles. It also assigns those lines to the main pool. A line jack with nothing plugged into it is called a nonequipped line appearance, or ...

S p e a k e r FIGURE 2-10 The order in which lines and line pools are assigned to digital voice terminals. Message By default, the system assigns Main Pool or Pool Access to the first two line buttons. If you assign a line or line pool, it appears on the top button in the second column. MERLIN II Sy...

ADMINISTRATION Before you assign lines, be sure that your system is set for the appropriate type of pool access (see “System Type” ). Have your Station Configuration Forms handy. Be sure that line buttons for the lines you’re assigning havebeen labeled at the voice terminals. With a MERLIN II System...

With a BIS-34D Console To set up line pools and assign line pools and lines to stations, enter administration mode and follow the appropriate procedure below. Assigning Lines to Line Pools 1 2 3 4 5 6 Touch Adm Pool. NOTE: If the green light next to Adm Pool flashes instead of remaining steady and y...

3 4 5 NOTE: If the light next to Adm Tel flashes, you can’t perform this procedure now. Take one of these actions: Wait for the light to become steady, then go to step 3. Leave administration mode and try this procedure again later. Refer to the Station Configuration Form to see which line pools or ...

HOW TO USE 3 4 5 6 7 NOTE: If the voice terminal is being used, the green light next to Adm Tel flashes rapidly. You must wait until the green light become steadyand you hear the 2-beep signal or leave administration mode and tryagain later. Steady green lights show next to the buttons of the lines ...

Line Assignments in Square Systems If your responsibilities do not include system administration, skip this information. DESCRIPTION CONSIDERATIONS In square systems, each line appears on a separate button at the voiceterminal. How you assign lines in a square system depends on the type ofsquare con...

S p e a k e r FIGURE 2-12 The order in which lines are assigned to buttons on digital voice terminals in a square configuration. Message Shift By default, the system assigns the first threelines to 7406 voice terminals in the orderindicated by the numbers. If you removethose lines and assign others ...

ADMINISTRATION Before you begin, be sure your system is set for square configuration. See “System Type. ” Have the Station Configuration Forms handy. To assign lines to buttons in a square system, enter administration mode and follow the appropriate procedure below. With a MERLIN II System Display C...

HOW TO USE 3 4 Be NOTE: If the voice terminal is being used, the green light next Adm Tel flashes rapidly and you don’t hear the 2-beep signal. You must either wait until the green light becomes steady or try again later. If you try to assign lines to a busy voice terminal, you’ll hear a single beep...

Line Representation See “System Type.” Line Request DESCRIPTION CONS If the line on which you want to DERATIONS ● ● ● Request to base the system alert HOW TO USE The Line Request feature can place a call is busy, you can use Lineyou when the line becomes idle. be used with lines or line pools that a...

Loudspeaker Page DESCRIPTION When you have an optional loudspeaker paging system attached to the control unit of the MERLIN II system, you can page people and makeannouncements over the system from your console or voice terminal. CONSIDERATIONS ADMINISTRATION The system administrator must identify t...

HOW TO USE 5 Touch Message and go on to another procedure, or leave administration mode. Next, you assign the Loudspeaker Page feature to a line button at individual consoles or voice terminals. Label the button(s) and follow the procedure for assigning lines in a square, behind-switch, or pooled sy...

HOW TO USE To signal a co-worker: 1 Without lifting your handset, touch the Manual Signaling button. To place an intercom call using a Manual Signaling button: 1 Touch Intercom-Voice or Intercom-Ring. 2 Lift the handset or touch Speakerphone. 3 Touch the Manual Signaling button. Menu-Driven Administ...

FIGURE 2-13 The MERLIN II System Display Console in Administration Mode ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ 2-108 MERLIN II System Features

CONSIDERATIONS HOW TO USE Line Shift Buttons In menu-driven administration, lines are represented by buttons in the four leftmost columns on the console. As Figure 2-13 shows, there are two pages of 30 lines each, to accommodate the maximum number of lines (56). In systems with more than 30 lines, a...

2 Enter administration mode by sliding the T/P switch to P and touching Conference twice. The administration menu appears on the display: Administration: Please make a selection System FlexNum Lines Stations More 3 Touch the key for one of the administration options shown on the screen or touch [Mor...

You use the keys beneath the display for editing, as follows: ● If you make a mistake, touch [Bksp] to erase one character redial the entry. ● Touch [Enter] to send the data on the screen to the control to the previous screen. at a time. Then unit and return ● Touch [Next] to send the data on the sc...

Cntr-Prg Data Date DayofWk DialAcc DialPlan Drop DISA Emerg Exclude Feedback FlexNum Group GrpCall HldAbdn HldAband HuntGrp ICMdial InitSp In/Out Intercom Label Line/Pool Lines LocHost Local MdmPool MdmType Music NewPg Night NoRestr OneTouch Options To administer Centralized Programming Administer d...

Message CONSIDERATIONS PROGRAMMING HOW TO USE How you respond to a Message light depends on the type of voice terminal you have. ● When the light next to the Message button is lit on a voice terminal without a display, your system attendant has one or more messages for you. You must get your message...

Monitor-on-Hold See “Speakerphone and Speaker.” Music-on-Hold DESCRIPTION When you have Music-on-Hold, you can provide background music for callerswhom you have placed on hold, or you can provide music for selected areasof your building through the loudspeaker paging system. You can use a radio, tap...

Green light on = the Music-on-Hold source is connected to this line jack G r e e n l i g h t o f f = t h i s l i n e j a c k i s u s e d i n a n o t h e r w a y . HOW TO USE 4 To designate a line jack to which the music source will be connected, or to change the Music-on-Hold jack assignment, touch ...

ADMINISTRATION telephone(s) to the Exclusion list. These users will be able to dial thenumbers on the emergency number list, however. ● Attendants can override Night Service with Time Set and turn Night Service on or off manually at any time, but the automatic operation will resume the next day. Nig...

3 T o u c h [Enter] . NOTE: Removing the password deactivates the Outward Restriction feature. To restore Outward Restriction, you need to create a new password. 4 To administer emergency telephone numbers, touch [Emerg] . 5 Dial the entry number (0 through 9) of the telephone number on the allowed ...

5 To set the time when Night Service should go off, touch [Stop] . . - 6 Dial the number of the day of the week for which you are setting a time (Sunday =0, Saturday =6). 7 Perform one of the following operations: To remove the existing automatic stop time for this day, touch [Enter] . To set or cha...

Night Service with Outward Restriction The following procedure describes how to set up or change your password, list of emergency numbers, or Exclusion list. 1 2 3 4 5 Touch Message. To administer a password, dial # 309, then take one ➤ To create a new password or replace an existing four digits (0 ...

PROGRAMMING b Perform one of the following operations: To remove the existing automatic start time for this day, touch Drop. To set or change the start time, dial two digits for the hour and two digits for the minute, in the 24-hour format. For example, if you want Night Service to go on at 5:30 p.m...

HOW TO USE Turning Night Service without Outward Restriction On and Off A green light next to the Night Service button is on whenever Night Serviceis in effect. To turn Night Service on or off: 1 Touch Night Service (or dial #39). Turning Night Service with Outward Restriction On and Off If the syst...

Notify DESCRIPTION CONSIDERATIONS PROGRAMMING The Notify feature is a way for people in the MERLIN II system, other thanthe attendant, to alert someone that a message is waiting. With this feature people can program Send buttons for others to whom they often sendmessages or Receive buttons for recei...

HOW TO USE To turn on the green light next to the Receive button at another voice terminal: 1 T o u c h t h e S e n d b u t t o n f o r t h a t v o i c e t e r m i n a l . T h e g r e e n l i g h t n e x t t o t h e S e n d b u t t o n g o e s o n . The green light next to the Receive button on the ...

On-Hook Dialing See “Speakerphone and Speaker.” One-Touch Hold with Call Annoucement DESCRIPTION If the administrator has administered One-Touch Hold with CallAnnouncement, you can put an outside call on hold and place an intercomcall, all with one touch. For instance, while on an outside call, you ...

HOW TO USE With a BIS-34D Console To administer One-Touch Hold or change from One-Touch Hold to One-Touch Transfer: 1 2 3 4 To 1 2 Touch Message. Dial the 4-character code #315, then perform one of the following operations: If you want One-Touch Transfer, dial 0. If you want One-Touch Hold with Call...

Outside Auto Dial DESCRIPTION You can use the Outside Auto Dial feature to dial frequently used numbers and codes with one touch. These numbers and codes can include telephone numbers, account numbers, and PBX, Centrex, or Custom Calling feature codes. CONSIDERATIONS PROGRAMMING Whenever instruction...

HOW TO USE To dial an outside number with one touch: 1 Without lifting your handset, touch the Outside Auto Dial button for the number you want to dial. Your voice terminal speaker goes on and you hear dialing. 2 When you hear the other person answer, lift your handset or speak into your speakerphon...

Personal DESCRIPTION Speed Dial You can use the programming instructions below to assign a 3-characterPersonal Speed Dial code (from #01 through # 24) to telephone numbers,PBX, Centrex, or Custom Calling feature codes, or account codes you frequently dial. This feature is especially useful for peopl...

HOW TO USE To place a call using a Personal Speed Dial code: 1 Lift your handset, or press the Speakerphone button (for on-hook dialing). 2 Dial a Personal Speed Dial code (#01 through #24). You may also choose not to lift your handset. When you dial the speed dialcode, your voice terminal speaker g...

HOW TO USE To use a dial code to select the ringing sound you prefer: (Use this procedure only with a 7406 voice terminal. ) 1 Enter programming mode. 2 Dial #56. You hear the ringing sound your terminal makes. 3 Dial #56 again. You hear another ringing pattern. 4 Dial #56 repeatedly until you hear ...

Privacy DESCRIPTION CONSIDERATIONS . PROGRAMMING HOW TO USE If you share an outside line with other people, you may choose to program a Privacy button that allows you to prevent others from accidentally joining your telephone conversations. ● To turn the Privacy feature on and off, you can use a dia...

HOW TO USE If you have a Recall button, you can use the button to disconnect an intercom call without hanging up your handset: 1 Touch Recall. You can use the Recall button to generate a switchhook flash for a dialingsequence that you want to store in the system. 1 Touch R e c a l l . 2 Touch Hold (...

2 Dial number to specify timer interval: ● 0 = 350 milliseconds ● 1 = 450 milliseconds ● 2 = 650 milliseconds ● 3 = 1 second 3 Touch [Enter] . 4 Touch Conference to return to the administration menu or leave administration mode. With a BIS-34D Console 1 Touch M e s s a g e . 2 Dial the 5-character c...

CONSIDERATIONS ● To use Reminder Service, the MERLIN II system clock must be set. ● Reminder Service must be reset each time it is used. It doesn’t carry over from one day to the next. ● At any given time, only one reminder voice terminal. ● If the voice terminal is busy when the reminder is cancell...

HOW TO USE Procedures for setting and canceling Reminder Service calls from attendantconsoles and from individual voice terminals are somewhat different. Follow the appropriate procedure below. NOTE: If your console or voice terminal has a display, it shows: ● the feature status when you enter a fea...

Ringing/Idle Line Preference DESCRIPTION CONSIDERATIONS If you have Reminder Set buttons, they show the status of the feature. The light next to Reminder Set on your console is off, unless you set a reminderfor yourself. The lights next to Reminder Set buttons are on, however, at anyvoice terminals ...

HOW TO USE 3 If you have a printer connected to your system, you can make sure that you have selected the option you want by having the system print a System Feature Report. To order a report, dial #905 and wait for the beep. 4 Touch Message and go on to another procedure, or leave administration mo...

Saved Number Redial DESCRIPTION If you have programmed a Saved Number Redial button, you can use the button to save an important number for later one-touch dialing. If the number you call is busy or no one answers, or if you need to call the person back, you can save that number by touching Saved Nu...

Send Message DESCRIPTION CONSIDERATIONS PROGRAMMING HOW TO USE A system attendant can turn on the Message light at the voice terminals ofpeople in the MERLIN II system in order to alert them that they have amessage. There are different procedures for turning on the Message light from aBIS-34D consol...

To send a message to a display or to turn someone’s Message light on: 1 Touch Send Message. 2 Touch the Auto Intercom button for the person’s voice terminal. The red light next to the Auto Intercom button goes on, indicating that the person's Message light is on. People with display consoles must re...

2 Touch the programmable feature button. When you are finished using the programmable feature button, the light goesoff next to the feature button and the Shift button. The Shift Button on the Display Console To use a Shift button on the display console: 1 Touch the appropriate Shift button for the ...

HOW TO USE 2 Touch either of two adjacent Auto Intercom buttons: Green light on = station jack part of voice/data pair Green light off = station jack not paired 3 Touch Conference to return to the administration menu or leave administration mode. With a BIS-34D Console 1 Touch Message. 2 Dial #211. ...

SMDR (Station Speakerphone DESCRIPTION CONSIDERATIONS HOW TO USE Message Detail Recording) See “Call Report. ” If your voice terminal is equipped with a speakerphone, you can conductconversations without lifting your handset. Anyone with you can hear both sides of the conversation. If you have a spe...

Special Characters in Programmed Dialing Sequences Using On-Hook Dialing 1 Without lifting your handset, touch Speaker. 2 Dial the number. 3 When you hear the other person answer, lift your handset to speak. If the line is busy, or if you get no answer: 1 Touch Speaker to cancel the call. Using Moni...

Square Line Configuration See “Line Assignments in Square Systems” Stopwatch DESCRIPTION If you want to start and stop the timer on your 7406D voice terminal—to timehow long you spend on a call, for example- you can use your display andthe Stopwatch feature. When you touch a programmed Stopwatch but...

System Renumbering DESCRIPTION At some point, you may need to change modules in the control unit. If youreplace a module with one of a different type, you must readminister the system to reassign numbers to lines and stations. Changing station modulesmay also require readministration of features tha...

System DESCRIPTION Speed Dial CONSIDERATIONS ADMINISTRATION The administrator can assign System Speed Dial codes numbers, such as warehouse or branch office numbers to frequently dialed or the numbers of clients or vendors. The administrator then distributes the list of codes topeople in the office....

HOW TO USE You can program a button or use a dial code to access this feature. To dial an outside number: 1 Lift your handset. 2 Touch the System Speed Dial button or dial the appropriate code (#60 through # 99). . System Type DESCRIPTION As part of basic administration, you must specify whether the...

3 Go on to another procedure, or leave administration mode. With a BIS-34D Console 1 Touch M e s s a g e . 2 Dial #202 and wait for the 2-beep 3 Dial one of the following digits to signal to begin. specify the system type: ● 0 = square system. ● 1 = pooled system with ● 2 = pooled system with ● 3 = ...

Tones DESCRIPTION Your MERLIN II system you of the progress of a feedback discussed here voice terminal provides the following tortes to inform call that you are placing or about to place. The is generated by the MERLIN II system. In many cases it is the same tones generated by the outside telephone...

CONSIDERATIONS The MERLIN II system also provides you with the following tones on yourvoice terminal, unless you have a behind-switch system, so that you know . immediately what kind of call you are receiving. If your system is behind a switch, your tones will be different. If you hear this type of ...

Touch-Tone or Rotary Signaling DESCRIPTION When the MERLIN II system is installed, it is set to send or generate Touch- Tone signals. If some of the system’s lines generate rotary pulses, you need to identify each of those lines to the system, If you are not sure whether lines are Touch-Tone m rotar...

Touch-Tone Enable DESCRIPTION CONSIDERATIONS PROGRAMMING HOW TO USE If you have telephone lines that carry rotary signals, use the Touch-ToneEnable feature to switch to Touch-Tone signals midway through a dialingsequence. This lets you take advantage of bank-by-phone, credit cardauthorization, and a...

Transfer DESCRIPTION CONSIDERATIONS ADMINISTRATION PROGRAMMING HOW TO USE You can use your voice terminal Transfer button to transfer intercom andoutside calls to someone else in your MERLIN II system. There are four ways to transfer calls: ● Option A. If you have an Auto Intercom button for the per...

To transfer a call using Option B: 1 Touch Transfer. 2 Dial the intercom number of the person to whom you are transferring the call. 3 H a n g u p . To transfer a call using Option C: 1 Touch Transfer. 2 Touch Intercom-Voice. 3 Dial the intercom number of the voice terminal to which you want to tran...

To answer the call: 1 Lift your handset. c a l l i s a n s w e r e d :The red light moves to the line button of the second call and flashes rapidly.The green light next to the Auto Intercom button for the voice termianl from which the secondcall is retuning flashes slowly. 1 Without ligting the hand...

5 Touch Message and go on to another procedure, or leave administration mode. Voice Announcement Enable/Disable DESCRIPTION Ordinarily, people can use the MERLIN II system intercom feature to announce calls through your voice terminal speaker. However, if you do not want a voice announcement to inte...

Voice Announcement To Busy Voice Terminal DESCRIPTION CONSIDERATIONS ADMINISTRATION The system administrator can assign some voice terminals two consecutive station jacks on the control unit so that people at these voice terminals canreceive voice announcements while they are busy on a call. The sys...

Voice Terminal Type DESCRIPTION ADMINISTRATION When the system is first set up, the system recognizes all analog stationsexcept the administrator/attendant console as BIS/HFAI voice terminals,that is, voice terminals with raised plastic buttons. As part of basicadministration, you must identify for ...

Volume Control DESCRIPTION HOW TO USE You can adjust the volume control lever on the left side of your voice terminal to increase or decrease the loudness of the ringing sound on the speaker. If you have a speakerphone, adjust the speakerphone volume using the volume control setting on the front of ...

Accessory Equipment The following information is included in “Accessory Equipment”: 1 Description The description of the accessory tells what it does and its advantages for the user. 2 Drawings and Diagrams Drawings of the accessory and its parts are included for each piece ofequipment, along with, ...

Auxiliary DESCRIPTION CONSIDERATIONS Power Unit You must add an auxiliary power unit (Figure 2-14) to any control unit carrierif the total number of voice terminals and voice terminal accessories (including HOW TO USE hands-free units and headset adapters) is greater than the carrier’s capacity. Eac...

Basic Telephones with OPTI and BTMI DESCRIPTION To provide service to people at a remote location, off-premises basic Touch- Tone telephones can be connected to the MERLIN II system through outsidelines with the Off-Premises Telephone Interface (OPTI). The OPTI permits you to use an off-premises tel...

ADMINISTRATION You use the same procedures for administering basic telephones connected toBTMIs and OPTIs that you use for administering standard voice terminals, Get the completed Station Configuration Forms for the telephones. Then follow the instructions under the appropriate entries to assign li...

Control Unit D E S C R I P T I O N Modules The basic carrier contains slots for up to seven modules, which supply power, direct system operation, and provide jack connections for telephone lines, voice terminals, and other equipment, such as a tape player for the Music- on-Hold feature. See Figure 2...

Frequency DESCRIPTION CONSIDERATIONS HOW TO USE Generator If your basic carrier or expansion carrier has a 12-Basic Telephone (012)Module, you must connect a Frequency Generator to the Power Module,located in the first slot of each carrier containing basic telephone modules. See Figure 2-20. The fre...

General Purpose Adapter DESCRIPTION With the General Purpose Adapter (GPA) you can connect to your analogvoice terminal Touch-Tone (not rotary) equipment such as modems, autodialers, facsimile (FAX) machines, and telephone extensions (including cordless telephones). An example is shown in Figure 2-2...

like a voice terminal. Note that incoming calls ring only at the voice terminal, not at the attached device. Using Auto ModeSet the switch to Auto to connect a modem, answering machine, or other automatic answering device. Program an Auto Answer-All feature button andactivate it so the device answer...

CONSIDERATIONS ● HOW TO USE ● ● To 1 2 3 Be sure you are using the correct model for the voice terminal, as shown below. Model S101A (silver) is used with digital voice terminals only. Model S102A (black) is used with analog voice terminals only. The HFU can be used with the 10-button, BIS-10, BIS-2...

Headset DESCRIPTION and Headset Adapter CONSIDERATIONS HOW TO USE A headset connectedallows you to handle to your voice terminal by way of the headset adapter calls more easily. See Figure 2-23. FIGURE 2-23 A headset connected to a headset adapter with an enlargement of the headset adapter. ● ● ● To...

To answer a call: 1 Touch On/Quiet on the headset adapter. To mute the microphone: 1 Hold down On/Quiet on the headset adapter. To hang up: 1 Touch Off on the headset adapter. The green light next to On/Quiet goes off. In-Range, Out-of-Building Voice Termianl and Protectors DESCRIPTION You can place...

Loudspeaker Paging System See “Loudspeaker Music Coupler Page” in “MERLIN II System Features.” DESCRIPTION If your system has the Music-on-Hold feature, you must connect the musicsource, such as a tape player, to the MERLIN II system with a music coupler.The music coupler shown in Figure 2-25 provid...

Power Failure Telephones DESCRIPTION In case of a power failure, a basic Touch-Tone or rotary telephone connectedto a Power Failure Telephone jack in a control unit module has access to another line on the same module. (See Figure 2-26 to identify the PFT jack ondifferent line modules.) When there i...

Supplemental Alert Adapter DESCRIPTION N o t m o r ethan 7 feet(unless youh a v e a l o n g e rmodular cord) Not morethan 25 feet(unless youh a v e a l o n g e rmodular cord) HOW TO USE You can connect Extra Alert Devices, such as a horn, bell, strobe, or chime, to your system through a Supplemental...

2 3 To Plug one end of the modular cord into the jack labeled C.U. # on the SAA and the other end into the voice terminal’s modular wall jack. Plug the modular cord from the extra alert device into the jack labeledAlerter on the SAA. have the extra alert device turn on when a call rings at the appro...

Introduction This guide summarizes the administrative procedures described in Section 2, “Reference.” For more information about a particular procedure, refer to the entry for that feature. Separate procedures are provided for the BIS-34Dconsole and the MERLIN II System Display Console. Before you p...

Button Code Administration Procedures Button code administration procedures are divided into two categories: basic and optional procedures. Basic Administration Procedures Administration Procedure Do This System size 1 Touch Message. 2 Dial #201. 3 If green light next to Message is steady and you he...

Administration Procedure Do This Attendant console position 1 Touch Message. 2 Dial # 203, 3 If green light next to Message is steady and you hear two beeps, go on to step 4. If not, wait for 2-beep signal or try again later. 4 Touch Auto Intercom button(s): Steady green = attendant positionFlashing...

Administration Procedure Do This Touch-Tone or rotary signaling 1 Touch Message. 2 Dial #302. 3 Touch line buttons: Steady green on = Touch-Tone Green off= rotary 4 Touch Message. Voice Terminal Type Setting (raised plastic 1 Touch Message. or flat membrane button) 2 Dial #320. 3 Touch Auto Intercom...

Optional Systemwide Features A d m i n i s t r a t i o n P r o c e d u r e Do This Automatic Route Selection (ARS): To specify how many tables are 6-digit 1 Touch Message. tables 2 Dial #305. 3 Dial number of 6-digit tables (0 through 8). 4 Touch Message. To add an area code or exchange 1 Touch Mess...

Administration Procedure Automatic Route Selection (ARS): continued) To delete a pool number (action also deletes any other digits and absorptiontype) To add other digits in the Special Number Table To delete other digits in the Special Number Table To get a printout of ARS tables Behind-Switch Oper...

Administration Procedure Call restrictions and allowed lists: To assign outward and toll call restrictions to voice terminals: NOTE: If you do not need to dial a toll prefix (0 or 1) to place a long distancecall, perform steps 1 and 2 below. Ifyou use a toll prefix, just perform step 2 below. 1 To s...

Administration Procedure Do This Call restrictions and allowed lists 1 Touch M e s s a g e . continued): 2 Dial #4. To assign access to allowed lists to 3 Dial list number (0 through 7). voice terminals 4 Touch Auto Intercom button for voice terminal: Steady green on = voice terminal has access to n...

Administration Procedure Do This Forced Account Code Entry 1 Touch Message. 2 Dial # 319. 3 Touch Auto Intercom button(s): Steady green on = voice terminal has Forced Account Code EntryGreen off = voice terminal doesn‘t have Forced Account Code Entry 4 Touch Message. Group Call Distribution: To assi...

Administration Procedure Do This Group Paging: (continued) To get a printout of paging groups 1 Touch Message. 2 Dial #903 and wait for beep. 3 Touch Message. Intercom Dial Tone To change the intercom dial tone 1 Touch Message. 2 Dial #335. 3 Touch 0 to provide MERLIN II system intercom dial tone. T...

Administration Procedure Do This Transfer Return Interval 1 Touch Message. 2 Dial #306. 3 Dial number of rings (1 through 9) preferred before calls return to original voice terminal. Dial 0 if transferred calls should not return. 4 Touch Message. 3-16 Button Code Administration Procedures

Administration Button Codes Administration Code Other Number(s) Button(s) F e a t u r e # 2 0 1 0 = s m a l l Set system size. 1 = large # 202 0 = square Set system line representation type. . . 1 = pooled with Button Access 2 = pooled with Dial Access 3 = pooled with ARS 4 = behind-switch # 203 Aut...

Administration Code Other Number(s) Button(s) Feature #6 0 through 7 (table number) Add an area code or exchange to an ARS plus 00 through 99 (entry table. number) plus an entry 0 through 7 (table number) Drop Remove an area code or exchange from an plus 00 through 99 (entry ARS table. number) # 7 0...

Menu-Driven Administration Map FIGURE 3-1 Menu-Driven Administration Map 3-22 Menu-Driven Administration Procedures

Basic Administration Procedures Administration Procedure Do This System Size Setting 1 Reach screen via [System], [Size] . 2 T o u c h [Small] or [Large] as appropriate for your system. System Type 1 Reach screen via [System], [Type] . 2 Touch the appropriate button for the type of system you want f...

Administration Procedure Do This Flexible Numbering, Single: To renumber lines 1 Reach screen via [FlexNum] , [Single] , [Lines] . 2 Dial the old line number. 3 T o u c h [ E n t e r ] . 4 Dial the new line number. 5 Touch [Next] to change more line numbers in sequence. 6 Touch [Enter] to change mor...

Administration Procedure Do This Attendant Position Setting 1 Reach screen via [System], [Attendants], [Position] . 2 Touch Auto Intercom button(s): Green light on = attendant positionGreen light flashing = not now an attendant position 3 T o u c h [Store] . Loudspeaker Page jack 1 Reach screen via ...

Administration Procedure Do This Voice terminal line assignments in square 1 Reach screen via [Stations], [Line/Pool] . and behind switch systems 2 Touch Auto Intercom button for voice terminal. 3 T o u c h [ E n t e r ] . 4 Touch line buttons: Steady green on = line assigned to voice terminal Green...

Optional Systemwide Features Administration Procedure Automatic Route Selection (ARS): To specify how many tables are 6-digit tables To add an area code or exchange Touch [Enter]. To delete an area code or exchange To add and an a pool number, other digits, absorption code, if required Do This 1 2 3...

Administration Procedure Automatic Route Selection (continued): To associate an absorption type with a pool number after adding the pool number . . To delete a pool number (action also deletes any other digits and absorptiontype) Touch screen via [More], [Tables], [ARS-Pool] . To add other digits in...

Administration Procedure Do This Behind Switch Operation To specify system type 1 Reach screen via [System], [Type], [More] . 2 T o u c h [ B e h i n d S w ] . To administer fixed features for the host system. 1 Reach screen via [More] , [Options] , [More] , [BehindSw] . 2 Touch the appropriate butt...

Administration Procedure Camp On: To set the Camp On return interval Centralized Programming Dialing Timeout for rotary lines Direct Inward System Access Do This 1 Reach screen via [More], [Options] [CampOn] . 2 Enter the number of minutes (1 through 5) that calls should camped. 3 T o u c h [ E n t ...

Administration Procedure Do This Disconnect interval for held calls 1 Reach screen via [Lines], [More] , [HldAband] . 2 Touch line buttons: Steady green on = line drops held call on long (450 millisecond) signal (default) Green off = line drops held call on short (50 millisecond) signal 3 Touch Conf...

Administration Procedure Group Paging: To assign voice terminals to groups for Group Page To get a printout of paging groups Intercom Dial Tone To set the intercom dial tone Night Service, Enhanced: To assign voice terminals to attendant’s Night Service group To set up Outward Restriction by creatin...

Administration Procedure Do This One-Touch Call Handling Option: To set system for One-Touch Transfer 1 Reach screen via [More], [Options] , [More], [More] , [OneTouch] . (default) 2 Touch [Transfer] . 3 Touch Conference to return to the administration menu. or To set system for One-Touch Hold 1 Rea...

Administration Procedure System Speed To assign Dial: System Speed Dial codes Reach screen via [More], [ S p d D i a l ] . Transfer Return Interval Do This 1 2 3 4 5 6 7 Dial System Speed Dial Number (60 Touch [Enter] . Dial * if it is a marked Dial number. through Touch [Next] for next highest code...

Voice Terminal Features and Programming Codes The table below acquaints you with the fixed features that come with the MERLIN II system voice terminal and the programmable features that you can program onto your voice terminal. Some features can also be accessed by using a dial code; those features ...

Fixed or Feature Name D e s c r i p t i o n Programmable Programming Code CALL REPORTING Account Number Enter an account number on a Programmable Dial *82 Entry printed call report Forced Account Code Require a user to enter a code in Programmable Dial *82 Entry order to place an outside call. QUICK...

Voice Terminal Programming Codes Programming Codes *20 *25 *27 *28 *29 I *32 *33 *35 *36 *37 *38 *39 *40 *50 *60 *70 *71 * 7 2 *73 *74 Other Numbers an intercom number an intercom number an intercom number Feature Programmable a speed dial access that replaces the “ #” button to access MERLIN featur...

Index A Abbreviated Ringing, 2-142 – 2-143, 3-41, 3-46 See also Ringing Options Account Code Entry, 2-5, 2-50 Account Number Entry, 3-40, 3-45 Administration error tone, 2-158forced idle tone, 2-158general procedures for, 2-3 Administration mode instructions for entering, 2-3, 3-1instructions for le...