AT&T 2400 - Manuals

Contents Issue 2 December 1995 v 6 Administering the INTUITY System for the NEAX Integration 6-1 ■ Ad ministering the Switch Link Ad ministration Screen 6-2 ■ Stopping and Restarting the Voice System 6-6 ■ Ad ministering the System Translation Screen 6-7 7 NEAX 2400 Switch Administration 7-1 ■ Ad mi...

Contents vi Issue 2 December 1995 9 Acceptance Tests 9-1 ■ Ad minister the Test Subscribers 9-2 Task 1: Forward Calls for Ring-No-Answer 9-2 Task 2: Forward Calls for Busy Conditions 9-3 Task 3: Forward Subscribers for All Calls 9-4 10 Cut-to-Service 10-1 ■ Ad minister the Subscriber Telephones 10-2...

Contents Issue 2 Decemb er 1995 vii Message Retrieval in Lodging Systems without AUDIX C-2 Message Retrieval in Systems Shared with AUDIX C-2 Retrieval from the AUDIX Ap plication C-2 Retrieval from the Lodging Ap plication C-2 Alternate Message Retrieval Metho d C-2 ■ Voice Mail Administration C-3 ...

Issue 2 December 1995 xi About This Document INTUITY™ Integration with NEC® NEAX™ 2400 Switch contains installation and administration instructions for integrating a NEAX 2400 MCI switch with an INTUITY system. The document contains instructions or information on the following topics. ■ Switch inte ...

xii Issue 2 December 1995 Ab out This Document Intended Audiences This document is designed primarily for the on-site AT&T-certified services technician, the customer’s technical personnel, and the customer’s NEAX services technician. Use the document to install INTUITY system integration-requir...

Issue 2 Decemb er 1995 xiii About This Document ■ Chapter 4, "Hardware Installation", describes the installation of the SID, cables to the switch, and cables to the INTUITY system. This chapter only contains information for installing the hardware com ponents required for the integration. ■ ...

xiv Issue 2 December 1995 Ab out This Document How to Use this Document This document provides add itional information you need to know when integrating a NEAX switch with an INTUITY system. Use this document as a d ditional information with the following documents: ■ INTUITY MAP/5 Hardware Installa...

Issue 2 December 1995 xv About This Document Begin at the Administration menu, and select the following sequence: In this example, you would first access the Ad ministration menu. Then you would select the Voice System Ad ministration o ption to display the Voice System Administration menu. From tha...

xvi Issue 2 December 1995 Ab out This Document Trademarks and Service Marks The following trademarked products may b e mentioned in this book: Product Name Company 5ESS™ Registered trademark of AT&T AT™ Trademark of Hayes Microcomputer Products, In c. AUDIX® Registered trademark of AT&T BT-5...

Issue 2 Decemb er 1995 xvii About This Document Related Resources In addition to this book, you may need to reference the following books: Title Order Number INTUITY System Description 585-310-211 INTUITY AUDIX Feature Descriptions 585-310-212 INTUITY Documentation Guide 585-310-540 Migration to the...

xviii Issue 2 Decem ber 1995 Ab out This Document How to Make Comments About This Book A reader comment c ard is behind the title page of this book. While we have tried to make this book fit your needs, we are interested in your suggestions for improving it and urge you to com plete and return a rea...

Issue 2 Decemb er 1995 1-1 1 Introduction and Requirements for Integration This chapter describes and defines requirements for the NEC NEAX 2400 MCI switch integration with an INTUITY Messaging System. The chapter includes diagrams and checklists that show the configuration for INTUITY Messaging Sys...

1-2 Issue 2 Decem ber 1995 Introduction and Requirements for Integration Figure 1-1 UCD Group Hunting Process By administering the UCD group, you enable the switch to support the following features. ■ Calling party information for incoming calls ■ Call forward to a personal extension ■ Set and cance...

Issue 2 December 1995 1-3 Safety Considerations Safety Considerations ! CAUTION: Electrostatic d isc harge d amages electronic equipment. Do not touch any electronic component until you properly ground yourself. To prevent damage to the equipment and yourself, follow these precautions: ■ Familiarize...

1-4 Issue 2 Decem ber 1995 Introduction and Requirements for Integration Determining the Placement of the SID The Switch Integration Device (SID) and the MAP/5, MAP/40, or MAP/100 represent local d evices. Place the SID and the MAP in the same area and close enough together so the RS-232 cable suppl...

Issue 2 December 1995 1-5 System Configuration System Configuration The Intuity system connects to the NEAX switch through a Switch Integration Device (SID). F igure 1-2 shows you the connections b etween an Intuity system and a NEAX switch through the multi-port serial card. Figure 1-3 shows you th...

Issue 2 December 1995 1-7 System Configuration Intuity System Required Hardware Table 1-1 lists the hardware components required on the Intuity system for the NEAX inte gration. Table 1-1. Intuity System Hardware Components Required for the Integration Component Description AT&T Supplied Custome...

1-8 Issue 2 Decem ber 1995 Introduction and Requirements for Integration Switch Integration Device Required Hardware Table 1-1 lists the required SID components for the integration. NOTE: AT&T only assumes responsibility for connecting the Null c a ble and the Y-cable to the SID. All remaining c...

1-10 Issue 2 Decemb er 1995 Introduction and Requirements for Integration In addition to the hard ware and software listed in Table 1-3, you must p rovide the following administration on the NEAX 2400. ■ Program the PA-16LCQ analog ports to provide an adequate loop current disconnect, or wink . The ...

Issue 2 December 1995 2-1 2 Switch Integration Device Basics Before you attempt to operate and a dminister the Switch Integration Device (SID) and integrate an NEC NEAX 2400 MCI switch with an INTUITY System, you need to understand the hardware components of the SID and how to use the device. The in...

Issue 2 December 1995 2-3 The Switch Integration Device Hardware Figure 2-1. Top: SID Front Panel Bottom: SID Back Panel LCDDISPLAY 1 2 3 4 5 6 7 8 9 # 0 ABC DEF GHI JKL MNO PRS TUV WXY * Enter Func Mode Status VM PBX COM APP KEYPAD DIAGNOSTIC LIGHTS 25 Pin 25 Pin (Fan Outlet) Link A Link B Diag Net...

2-4 Issue 2 Decem ber 1995 Switch Integration Device Basics The Switch Integration Device Software The SID contains software that allows you to perform installation, confi guration, and d iagnostic tasks by using the keypad and the LCD sc reen. As you administer the SID, you use three types of forms...

Issue 2 December 1995 2-5 The Switch Integration Device Software Examp le: If you wanted o ption 4, SETUP, from the MCI User Interface Main Menu shown in Figure 2-2., press 4 on the keypad. After you press 4, you see the SETUP form a p pear on the screen as shown in Figure 2-3.. Figure 2-3. The Setu...

2-6 Issue 2 Decem ber 1995 Switch Integration Device Basics Single Item Edit Forms On a Single Item Ed it form, you must enter one piece of information or answer one question. Figure 2-4. shows you an example of a single item e dit form, the SETUP form. On the form, you need to enter the numb er of ...

Issue 2 December 1995 2-7 The Switch Integration Device Software In the exam ple, you use the MCI form to set the b aud rate for the MCI link. You can set the baud rate to specific values between 300 and 9600 b aud. On the form you see a default value of 1200. To see the other options, you press the...

2-8 Issue 2 Decem ber 1995 Switch Integration Device Basics Edit Form Help Functions Edit forms allow you to actively access help screens. To access the help screen, press at any edit form. The SID p laces the help sc reen on the LCD display. The SID retains any information you may have entered on t...

3-2 Issue 2 Decem ber 1995 Switch Integration Planning Determining the Number of Voice Mail Ports You must sp ecify the number of voice mail p orts for the Switch Integration Device (SID) to support and monitor. The number of ports for the SID is the same as the number of ports assigned to the INTUI...

Issue 2 December 1995 3-3 Setting the Calling Party Identification Pad String Setting the Calling Party Identification Pad String The Message Center Interface (MCI) protocol, used by the NEAX 2400 switch to communicate with the SID, provides calling and called p arty information consistent with the ...

3-4 Issue 2 Decem ber 1995 Switch Integration Planning Determining the SMDI Baud Rate You must set the baud rate for the Simplified Message Desk Interface (SMDI) link. The SID provides baud rate selections of 300, 1200, 2400, and 9600 baud and sets a default of 1200 b aud. AT&T recommends that y...

Issue 2 December 1995 3-5 Determining the Extension/Logical Terminal Number Plan Worksheet B: Extension/LTN Plan Extension LTN Extension LTN 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 ...

Issue 2 December 1995 4-1 4 Hardware Installation This chapter describes the hardware and cable installation tasks required to integrate the NEAX 2400 MCI switch with an INTUITY System through a switch integration d evice (SID). Before you proceed with the i nstructions in this chapter, verify that ...

4-2 Issue 2 Decem ber 1995 Hardware Installation Connect an Analog Line to the Modem This task should be performe d by the AT&T installation technician and the customer or the customer’s switch technician. The SID contains an internal mo dem that allows for remote site access and maintenance. Yo...

Issue 2 December 1995 4-3 Connect the MCI Line to the Switch Connect the MCI Line to the Switch The c ustomer or the customer’s switch technician must comp lete this task. AT&T does not assume responsibility for any cable connections to the NEAX 2400 switch. The NEAX 2400 switch communicates wit...

4-4 Issue 2 Decem ber 1995 Hardware Installation Use the following instructions to connect the MCI line to the NEAX 2400 switch. 1. Set the MCI I/O p ort (PN PAIO02) at the same baud rate as the SID, 2400 baud. Use Ta ble 4-1 to set the DIP switches on the MCI I/O port. NOTE : To set the b aud rate ...

Issue 2 December 1995 4-5 Connect the MCI Line to the Switch 2. Set the p arity of the MCI link to even and the word length to 7 bits. Use Table 4-2 and Table 4-3 to set the DIP-switches on the MCI I/O card in the switch. NOTE : If you need more information for setting the baud rate, parity, and DIP...

Issue 2 December 1995 4-7 Connect the MCI Cable to the A25B Cable Proceed to the next section. Connect the MCI Cable to the A25B Cable The customer or the c ustomer’s switch technician must c onnect the cable. AT&T does not assume responsibility for connecting the MCI c a ble and the A25B cable....

4-8 Issue 2 Decem ber 1995 Hardware Installation Connect the Null Cable and the Y-Cable to the SID The AT&T installation technician, the customer, or the customer’s switch technician must com plete this task. The NEAX 2400 switch communicates with the SID through a Message Center Interface (MCI)...

Issue 2 December 1995 4-9 Connect the SID to the INTUITY System Connect the SID to the INTUITY System This task requires you to connect the 6’ RS-232 cable to the SID and to the INTUITY System and should be complete d by the AT&T installation technician. The c a ble connects directly to the SID ...

Issue 2 December 1995 5-1 5 Installing SID Software on theINTUITY System This chapter provides procedures for installing the SID software on the INTUITY system. NOTE : Before you install the SID software, make sure that the voice system and maintenance software are installed. Also, ensure that no ot...

5-2 Issue 2 Decem ber 1995 Installing SID Software on the INTUITY System Stop the Voice System Before you can load the SID soft ware, you must sto p the voice system. ! CAUTION : All calls in progress will be d isc onnecte d. Use the following procedure to stop the voice system. 1. Login as craft. 2...

Issue 2 December 1995 5-3 Load the SID Software Load the SID Software 1. Starting at the INTUITY Administration menu, select the following series of menu options: After you select the last option, you see the Software Install menu, as shown in Figure 5-1. Figure 5-1. Software Install Menu >Softwa...

Issue 2 December 1995 5-5 Load the SID Software Figure 5-2. Switch Link Administration Screen with System Defaults 11. Use Table 5-1 to enter the correct values in each field on the Switch Link Ad ministration screen.

5-6 Issue 2 Decem ber 1995 Installing SID Software on the INTUITY System Table 5-1. Switch Link Administration Screen Entries Field Description Data link test numb er Indicates the test number sent to the switch to verify whether the switch is active. Setting: A 7- or 10-digit num ber that is not an...

Issue 2 December 1995 5-7 Load the SID Software 12. Press (F3). After you press the key, you receive a confirmation message as shown in Figure 5-3. The message tells you that the serial p ort was registered successfully and that you need to start the voice system Figure 5-3 Switch Link Administratio...

5-8 Issue 2 Decem ber 1995 Installing SID Software on the INTUITY System Start the Voice System Restart the voice system for the INTUITY system to accept and process calls. Use the following procedure to start the voice system. 1. Starting at the INTUITY Administration menu, select the following ser...

6-2 Issue 2 Decem ber 1995 Administering the INTUITY System for the NEAX Integration Administering the Switch Link Administration Screen During the NEAX software installation process, the values for the Switch Link Administration screen were administered. You need to change the default settings on t...

Issue 2 December 1995 6-3 Administering the Switch Link Administration Screen Figure 6-2 Switch Interface Administration Menu 4. Select Switch Link Administration from the menu. After you select the option, you see the Switch Link Administration screen as shown in Figure 6-3. Figure 6-3 Switch Link ...

Issue 2 December 1995 6-5 Administering the Switch Link Administration Screen 6. Press (F3). After you press the key, you receive a confirmation message as shown in Figure 6-4. The message tells you that the serial p ort was registered successfully and that you need to stop and restart the voice sys...

Issue 2 December 1995 6-7 Administering the System Translation Screen Administering the System Translation Screen Use the following procedure to a dminister the System Translation screen. 1. Starting at the INTUITY Ad ministration menu, shown in Figure 6-1., select the following series of menu optio...

6-8 Issue 2 Decem ber 1995 Administering the INTUITY System for the NEAX Integration Table 6-2. System Translation Screen Entries Field Description Switch link typ e The field contains the current switch link type. You cannot change this setting. Host type The field contains the current host switch ...

Issue 2 December 1995 6-9 Administering the System Translation Screen 3. Press (F3) to save you entries on the screen. After you p ress the key, you see the Command Output screen as shown in Figure 6-6. The message indicates that the fields were u pdated successfully. Figure 6-6 Command Output Scree...

Issue 2 December 1995 7-1 7 NEAX 2400 Switch Administration This chapter contains instructions for ad ministering an NEC NEAX 2400 MCI switch to work with an INTUITY System. If you have another typ e of switch, refer to the documentation provid e d with that switch or the switch integration package ...

7-2 Issue 2 Decem ber 1995 NEAX 2400 Switch Administration Administer Analog Voice Mail Ports Each voice mail port connects to the switch through an analog line. For the integration process to function, you must configure the voice mail port analog lines in the same manner as you configure analog li...

7-4 Issue 2 Decem ber 1995 NEAX 2400 Switch Administration 4. Enter 1 to select the Assignment of Station Data option and enter station administration information for each voice mail port. After you select the option, you see the screen as shown in Figure 7-3. Figure 7-3. Assignment of Station Data ...

Issue 2 December 1995 7-5 Administer Analog Voice Mail Ports 9. In the RSC (Route Restriction Class) field, you see a default value of 0. Enter the correct RSC. After you press the cursor moves to the SFC field. Contact your switch system administrator to determine if the default value is correct. 1...

7-6 Issue 2 Decem ber 1995 NEAX 2400 Switch Administration Assign Voice Mail Extensions to a UCD Group After administering the analog voice mail ports, you must assign the ports to a Uniformed Call Distribution (UCD) g roup or switch g roup . The first extension of a UCD group becomes the forward in...

7-8 Issue 2 Decem ber 1995 NEAX 2400 Switch Administration 5. In the second STN field, enter the second voice mail port station you need to assign to the UCD group. Using the 500, 501, 502, and 503 example, enter 501 as the second voice mail port station. 6. Repeat Step 5 until you enter all voice m...

7-10 Issue 2 Decemb er 1995 NEAX 2400 Switch Administration Configuring the Message Center Interface Link Voice messaging information travels from the switch to the SID through the Message Center Interface (MCI) link. For the MCI link to function properly, you must configure the MCI data link. Durin...

Issue 2 December 1995 7-11 Configuring the Message Center Interface Link 1. At the 2400 Maintenance Command menu, shown in Figure 7-1., enter 13 to select the Installation option. After you select the option, you see the Installation Commands menu as shown in Figure 7-6. Figure 7-6. Installation Com...

7-12 Issue 2 Decemb er 1995 NEAX 2400 Switch Administration 2. Enter 1 to select the System Data option. After you press you see the Assignment Of Station Data sc reen as shown in Figure 7-7. Figure 7-7. Assignment of System Data Screen 3. Enter 1 in the SYS field. You can select three typ es of swi...

Issue 2 December 1995 7-13 Configuring the Message Center Interface Link If you need more information for any of the screen fields or processes describe d in this section, contact your switch administrator or consult the documentation supplied with your switch. Assign a Port for the Message CenterIn...

Issue 2 December 1995 7-15 Configuring the Message Center Interface Link Define the Port as a Terminal You must now designate that the port assigned to the MCI link is a terminal or two-way communication port. If you d o not p erform this ste p, the switch uses the port as a printer or one-way commu...

7-16 Issue 2 Decemb er 1995 NEAX 2400 Switch Administration Under the Port heading, find the port num ber you assigned to the MCI link in the "Assign a Port for the Message Center Interface Link" section. When you find the port number, locate the index value in the Index column across from t...

8-2 Issue 2 Decem ber 1995 Switch Integration Device Administration Administer the Basic Parameters In Chapter 3, "Switch Integration Planning", you com pleted switch integration planning worksheets and determined the values for each of the basic parameters. If you did not complete the works...

8-4 Issue 2 Decem ber 1995 Switch Integration Device Administration Assign Extensions and LTNs As you assign extensions and LTNs, you associate an LTN (Centrex LTN) with each analog extension num ber used by an INTUITY System. For each extension, you must assign the same LTN to the extension as the ...

Issue 2 December 1995 8-5 Assign Extensions and LTNs 5. Use the keypad to type an extension for the LTN. Use worksheet B as you enter LTNs and extensions. NOTE: Each VM PORT0 form contains a default LTN, starting with 0001. If you want to use the default, press to select the default and move the cur...

Issue 2 December 1995 8-7 Saving and Starting the Configuration Saving and Starting the Configuration After you administer the basic parameters and assign extensions and LTNs, you must save the configuration. You also can start the integration at this point, although you should perform the tasks in ...

8-8 Issue 2 Decem ber 1995 Switch Integration Device Administration starts, you see the SMDI VIEW MODE screen as shown in the following diagram. below: When the SID receives calls, the screen changes to show the SMDI p a cket b eing sent to the INTUITY System. The screen a p pears similar to the fol...

Issue 2 December 1995 8-11 Changing System Parameters 12. To change the default stop bit value shown in the field, press the left or right arrow key to to g gle through the optional values. Stop pressing the arrow keys when you find the stop bit value you want to use. 13. After you select a stop b i...

8-12 Issue 2 Decemb er 1995 Switch Integration Device Administration 6. After you enter the year in the last date field, press to confirm the date and move the cursor to the Time field. 7. Enter the correct time in the format HH:MM:SS (hour:minute:second) by pressing and typ ing the hour, minutes, a...

Issue 2 December 1995 8-13 Special Processing for Message Waiting Lamps Special Processing for Message Waiting Lamps NOTE: The instructions in this section only can be performed by trained AT&T software sp ecialists. The SID can buffer up to 4000 individual message waiting transactions and wait ...

8-14 Issue 2 Decemb er 1995 Switch Integration Device Administration 1. Press to access the SETUP menu as shown in the following example: 2. Press to select the Ad vanced o ption. After you press the key, you see the ADVNC screen as shown in the following example: 3. Use the left and right arrow key...

8-16 Issue 2 Decemb er 1995 Switch Integration Device Administration

Issue 2 December 1995 9-1 9 Acceptance Tests Do not p erform any tasks in this chapter until you comp lete the re quired tasks in the following a ppropriate documents: ■ Intuity MAP/5 Hardware Installation, 585-310-137 ■ Intuity MAP/40 Hardware Installation, 585-310-138 ■ Intuity MAP/100 Hardware In...

9-2 Issue 2 Decem ber 1995 Acceptance Tests As explained in INTUITY New System Planning, 585-310-603, two test subscribers should have been administered on the switch for acceptance tests. A cceptance tests b e gin after you complete initial a dministration and ad minister two test subscribers on th...

Issue 2 December 1995 9-3 Administer the Test Subscribers Use the following instructions to forward an RNA call for the test subscribers. 1. Using the phone of the first test subscriber, lift the handset and listen for the dial tone. 2. Dial the access code or press the function key for forward RNA....

9-4 Issue 2 Decem ber 1995 Acceptance Tests Task 3: Forward Subscribers for All Calls Use this feature to forward all calls to the INTUITY System. The switch automatically transfers the call to the UCD group administered for the INTUITY System. NOTE : The subscriber’s service feature class must cont...

Issue 2 December 1995 10-1 10 Cut-to-Service Do not p erform any tasks in this chapter until you comp lete the necessary cut-to-service tasks in the Cut-to-Service c hapter of INTUITY System Software Installation, 585-310-140. The installation d o cument explains when you must use the instructions i...

10-2 Issue 2 Decemb er 1995 Cut-to-Service Administer the Subscriber Telephones By forwarding a subsc riber extension to the main extension of the UCD group, the switch sends call information over the MCI link to the SID. The SID converts the information to SMDI protocol and sends the information to...

Issue 2 December 1995 10-3 Administer the Subscriber Telephones You create d the UCD main extension d uring the switch a dministration process in Chapter 7 of this document. The switch now forwards RNA calls to the INTUITY UCD group, creating an integrated voice m ail system. Proceed to the next tas...

10-4 Issue 2 Decemb er 1995 Cut-to-Service Task 3: Forward Subscribers for All Calls Use this feature to forward subscribers for all calls to the INTUITY System. The switch automatically transfers the call to the UCD group administered for INTUITY service. NOTE : The subscriber’s service feature cla...

Issue 2 Decemb er 1995 A-1 A Troubleshooting and Error Logs Ap p endix A provides troubleshooting information to help you isolate and correct problems that may occur with an INTUITY System inte grated with the NEAX 2400 MCI switch. The p ro blems outlined in this a p pendix only refer to p ro blems ...

A-2 Issue 2 Decemb er 1995 Switch Integration Device Problems The SID does not power on. Nothing appears on the LCD display. Calls are not integrated. Possible Reason: The power cord connection may be loose or not completed. Remedy: Make sure the power cord is firmly plugg e d into the wall outlet a...

Issue 2 December 1995 A-3 Switch Integration Device Problems Calls are integrated but the message waiting lamp (MWL) does not work. You receive constant MWI Packet error messages. The LCD display contains the message Waiting for Remote Access . Remedy: Refer to Chapter 8, "Switch Integration Dev...

Issue 2 December 1995 A-5 Error Logs Error Logs The SID accumulates and records or logs error messages. The error messages can help solve problems and trace errors. You can access the error logs on the SID if you are authorized to use security level 1 features. The error logs also are available to t...

A-6 Issue 2 Decemb er 1995 Read the following explanation of the error log to understand the information. The SID can record many different errors. All errors are displayed in the same format, explained in the above examp le. You may use the up arrow and down arrow to scroll through the list of mess...

Issue 2 December 1995 A-7 Error Logs Table A-1. SID Error Codes and Descriptions Code Description Type Action 1 VM Comm Error W Check SMDI connection and parameters 2 No Free VM_IN Packets W Check SMDI connection and parameters 3 Excess Data -- VM_IN Pkts W Check SMDI connection and parameters 5 Bad...

A-8 Issue 2 Decemb er 1995 From time to time, you may need to purge your error logs. You can purge error logs on the SID if you have authorization to access security level 1 features. Use the following instructions to purge error logs. 1. Press to access the Main Menu. 2. Press to select Logs. After...

Issue 2 December 1995 A-9 Clearing Your Configuration Clearing Your Configuration When you a d d voice mail ports or change the switch d ial plan, you may need to reconfigure the SID. In most cases, you can accomplish the task by editing the existing setup and restarting the system. If required, the...

Issue 2 Decemb er 1995 B-1 B Using Views During Integration The SID provides you with four real-time views of the integration process: ■ SMDI monitor mode ■ MCI monitor mode ■ Statistics mode ■ Metrics mode Each mode shows you d ifferent information in a common screen layout. A typical view mode a p...

B-2 Issue 2 Decemb er 1995 SMDI Monitor Mode The first option on the View menu is the SMDI monitor mode. The mode permits you to observe transactions as they occur on the SMDI data link that connects the SID to the INTUITY System. The SMDI monitor is a useful tool that provides condensed, real-time ...

B-4 Issue 2 Decemb er 1995 Using MCI Monitor Mode The SID provides an MCI data link monitor that allows you to view transactions sent b etween the switch and the SID. This view is similar in format to the SMDI Monitor. The top line on the display shows message waiting commands and the bottom line sh...

Issue 2 December 1995 B-5 Using Metrics Mode Using Metrics Mode Use the following instructions to use the Metrics monitor mode. 1. Access the View menu as described in the previous section. 2. Press . 3. Press to select the Statistics opt ion. You see the following screen: This d isplay u pdates occ...

Issue 2 Decemb er 1995 C-1 C Switch Administration for INTUITY Lodging Introduction Ap p endix C describes the switch administration you need to complete if you have INTUITY Lod g ing. Read the information and configure your switch as required. Hunt Group Administration A hunt group is a set of exte...

C-2 Issue 2 December 1995 Message Retrieval Administration The message retrieval num ber is the telephone numb er that subscribers call to retrieve voice mail messages. Like other calls to the INTUITY system, message retrieval calls are ultimately forward e d to the INTUITY hunt group. Message Retri...

Issue 2 December 1995 C-3 Voice Mail Administration 3. If your switch has password capability, assign a password to the new extension. 4. Assign to the new extension, the service: ldg_ni_vm a. Log on to the INTUITY system as sa or craft. b. From the INTUITY Ad ministration menu select the following ...

C-4 Issue 2 December 1995 3. Assign to the new extension, the service: ldg_ni_ca as follows: a. Log on to the INTUITY system as sa or craft. b. From the INTUITY Ad ministration menu select the following sequence:. c . From the Voice Equip ment screen, press (F8) then (F3). d. Select Services to Call...

Issue 2 December 1995 C-5 Do-Not-Disturb Do-Not-Disturb Look for features on your switch that adapt themselves especially well to lodging situations. One examp le is the Do-not-Disturb feature on some switches. This feature makes it possible to request that a particular extension not receive calls u...

C-6 Issue 2 December 1995 One-Step Cut-to-Service On switches where a coverage path is separately defined and t hen a p plied to a class of stations, assign all g uest stations to INTUITY Lodging at once. Using this cut-to-service strategy, all guest stations are chang e d to INTUITY Lodging at the ...

Issue 2 Decemb er 1995 GL-1 1A ESS Switch An AT&T central office switch that can be integrated with the INTUITY system. 5ESS Switch An AT&T central office switch that can be integrated with the INTUITY system. A accessed message A voice mail message that was received and s canned (either the...

Glossary GL-2 Issue 2 Decemb er 1995 alphanumeric Alphabetic, numeric, or punc tuation symbols. AMIS See Audio Messaging Interchange Specific ation . AMIS Prefix A number added to the destination number to indicate that the destination number is an AMIS analog networking number. ampere (amp) The uni...

Glossary Issue 2 Decemb er 1995 GL-3 AUDIX See Audio Information Exchange . automated attendant A feature that allows a user of an INTUITY system to set up a main extension number with a menu of options that routes callers to an a p propriate d e partment at the touch of a button. automatic call dis...

Glossary Issue 2 Decemb er 1995 GL-5 C call-answer An INTUITY AUDIX feature that allows the system to answer a c all and record a message when the subscriber is unavailable. Callers may be red irected to the system through the call coverage or call forwarding switch features. Subsc ribers may record...

Glossary GL-8 Issue 2 Decemb er 1995 dedicated line A communications p ath that does not go through a swi tch. A d ed icate d (hard-wired) path may b e formed with directly connecte d c a bles. MPDMs, DSUs, or other devices may also be used to extend the distance that signals can travel directly thr...

Glossary GL-10 Issue 2 December 1995 F field An area on a screen, menu, or report where information can b e typed or displayed. file A collection of data treated as a basic unit of storage. filename Alphanumeric c hara cters used to id entify a partic ular file. file redundancy See mirroring . files...

Glossary Issue 2 Decem ber 1995 GL-11 H hard disk drive A hig h-c a pacity data stora ge/retrieval device that is located inside a computer platform. A hard disk drive stores data on non-removable high-density magnetic media based on a p re determined format for retrieval by the system at a later da...

Glossary GL-12 Issue 2 December 1995 initialize To start up the system for the first time. input A sig nal fed into a circuit or channel. integrated services digital network (ISDN) A network that provides end-to-end d igital connectivity to support a wide range of voice and data services. integrated...

Glossary Issue 2 Decem ber 1995 GL-13 L label The name assig ned to a disk device (either a removable ta pe c artridge or p ermanent drive) through software. Cartridge labels may have a generic name (such as 3:3) to show the software release or a descriptive name if for backup copies (such as back01...

Glossary Issue 2 Decem ber 1995 GL-15 modular A term that desc ribes equipment made of plug-in units that can be added together to make the system larger, improve its capabilities, or expand its size. modular processor data module (MPDM). A data devic e that converts RS-232C or RS-449 protocol sig n...

Glossary GL-16 Issue 2 December 1995 P parallel transmission The transmission of several bits of data at the same time over different wires. Parallel transmis-sion of data is usually faster than serial transmission. password A code assigned to every INTUITY terminal user and INTUITY AUDIX subscriber...

Glossary Issue 2 Decem ber 1995 GL-17 programmed function key See function key . protocol A set of conventions or rules governing the format and timing of message exchanges (signals) to control data movement and the detection and possible correction of errors. public mailing list A list of voice mai...

Glossary GL-18 Issue 2 December 1995 request to send (RTS) One of the control signals on a RS-232 connec tor that places the modem in the originate mode so that it can begin to send. restart An INTUITY feature that allows INTUITY AUDIX subsc ribers who have reached the system through the call answer...

Glossary Issue 2 Decem ber 1995 GL-19 simplified message service interface (SMSI) Type of data link connection to an integrated 1A ESS switc h or 5ESS switc h in the INTUITY sys-tem. single in-line memory modules (SIMMs) A method of containin g random access memory (RAM) chips on narrow circuit card...

Glossary GL-20 Issue 2 December 1995 T tape cartridge One or more s pare removable cartridges re quired to b a ck up system information. tape drive The physical unit that holds, reads, and writes magnetic tape. terminal See display terminal . terminal type A number indicatin g the type of terminal b...

Glossary Issue 2 Decem ber 1995 GL-21 uniform call distribution (UCD) The type of call-distribution group (or hunt group) of analog port cards on some switches that connec ts subscribers and users to the INTUITY AUDIX system. System 75, Generic 1, Generic 3, and some central office switches use UCD ...

Glossary GL-22 Issue 2 December 1995 W watt A unit of electrical power that is required to maintain a current of one amp under the pressure of one volt.

Issue 2 December 1995 IN-1 Numerics 2500 telephone set , 7-2 25-pin connector , 1-4 A A25B Cable , 1-8 Acceptance tests , 9-1 test subscribers , 9-2 Access level 0 , 8-14 1 , 8-14 2 , 8-14 Action forms , 2-4 , 2-8 Address Ranges first , 6-8 last , 6-8 public network number , 6-8 Administration NEAX ...