AT&T 1030 - Manuals

Placing Calls With your MERLIN™ system, you can place two types of calls: outside calls and intercom calls. OUTSIDE CALLS To call someone who is not connected to your MERLIN system: Lift your handset. The MERLIN system automatically selects an available outside line. Dial the number. + outsidenumber...

To place an outside call using ARS: ● ● ● ● ● ● Touch a Pool Access button. This signals ARS to expect an outside call. Lift your handset.Dial the outside telephone number you want. You hear beeps instead of Touch-Tones or rotary clicks as you dial. Wait a few moments. Pool Access If you hear a fast...

INTERCOM CALLS Each voice terminal connected to your MERLIN system has a unique 2-digit intercom number. You dial intercom numbers toplace either ringing or announced intercom calls to people con-nected to your MERLIN system. Ringing Intercom CallsPlace ringing intercom calls when you want to have a...

Announced Intercom CallsWhen you place an announced intercom call, your co-workerhears your voice through the voice terminal speaker. If your co-worker wants to respond to your announcement, he or shespeaks through the handset to talk with you. Your voice an-nouncements do not interrupt your co-work...

Answering Calls To answer a call: ● Lift your handset. You are automatically connected to the incoming call. You can tell what kind of call you’re receiving by the way yourvoice terminal rings. Intercom two short and one long ring Outside one long ring Transferred one short and one long ring === You...

Fixed Features Fixed features are the features assigned to the permanentlylabeled buttons on your voice terminal. HOLD To put a call on hold: Touch Hold. Hold Pause ● ● When you put a call on hold, the green light next to the call’s line button flashes rapidly. If someone else puts a call on hold fr...

TRANSFER To transfer an outside call from your voice terminal to another MERLIN system voice terminal: ● ● ● ● ● ● ● ● Touch Transfer.Dial the other voice terminal’s intercom number. Hang up. Transfer + + intercom number If the call is not answered within a few rings, it rings at your voiceterminal ...

CONFERENCE You can place a call that includes up to two people outside your MERLIN system, two people inside, and you. To set up a con- ference call when you already have one of the participants on the line: ● ● ● ● Touch Conference.Touch a line button (or Intercom-Ring, or Intercom-Voice).Dial an o...

SPEAKER You can use your voice terminal’s speaker to monitor a call asyou dial it, to monitor a call on hold, and to let a group listen toyour conversation. On-Hook DialingInstead of using your handset to listen while you place a call,you can use your voice terminal’s built-in speaker. Touch Speaker...

Monitor-on-HoldWhen you’ve been put on hold, you can hang up and continueworking while you wait for the person to return to the call: ● ● ● ● Speaker + + handset. Touch Speaker.Hang up.When you hear the other person return to the call, lift your Group Listening To let others in the room hear your te...

MESSAGE Your MERLIN system attendant can let you know that a message is waiting for you by turning on the light next toMessage. If you have a 5-button voice terminal, you do not have a Messagebutton. However, you can program a button to act as a Messagebutton (see “Basic Programming Instructions,” p...

Custom Features Custom features are features that you select and program for your voice terminal. The basic programming instructions below describe the procedure you follow to program features on your voice terminal. You can program most custom features on the available buttons on your voice termina...

BASIC PROGRAMMING INSTRUCTIONS Using the following simple procedure, you can assign andreassign custom features to any buttons that are not already assigned outside lines, intercom lines, or fixed features. ● ● ● ● ● ● Label the button(s) you want to program. Slide the T/P (Test/Program) switch on t...

OUTSIDE AUTO DIAL Use the Outside Auto Dial feature for one-touch dialing of fre- quently used telephone numbers, account numbers, or PBX,Centrex, or Custom Calling feature codes. You can include upto 16 numbers and special characters in an Auto Dial sequence. To program: ● T/P to P ● Touch the butt...

AUTO INTERCOM Use the Auto Intercom feature for one-touch dialing of intercomnumbers. If you program this feature on a button with lights, the green lightnext to the button goes on when the person at that intercom useshis or her voice terminal or uses the Do Not Disturb feature. Youcan use an Auto I...

Announced Intercom CallsTo place an announced intercom call: ● ● ● ● ● If the red light next to it is not already on, touchIntercom-Voice.Touch the Auto Intercom button for the intercom numberyou want to dial. I n t e r c o m Voice + + John Your speaker goes on, and you hear a beep. Lift your handse...

SYSTEM SPEED DIAL System Speed Dial is similar to Personal Speed Dial in that3-character codes (#60 through #99) represent frequently dialedtelephone numbers. However, you do not assign the codes totelephone numbers; your system administrator is the only onewho can assign a System Speed Dial code to...

SAVED NUMBER REDIAL Use the Saved Number Redial feature to save a number forquick redialing later. (The number cannot contain a pause, astop, a Touch-Tone enable, or a switchhook flash.) If you havea 34-button voice terminal, use the instructions below to pro-gram a button with the Saved Number Redi...

Using a Dial Code (5- and 10-button voice terminals only)When you dial a number you want to save for later redialing: Before hanging up, dial #23. #23 To redial the number you saved: ● ● ● ● ● ● ● Lift your handset.Dial #23. + #23 LAST NUMBER REDIAL Use the Last Number Redial feature to redial the n...

MANUAL SIGNALING Use the Manual Signaling feature to generate a beep at a co-worker’s voice terminal. Assign a Manual Signaling button toeach person you want to signal. To program: ● T/P to P ● Touch the button ● Dial * 6 + an intercom number ● T/P to center To signal a co-worker: ● Without lifting ...

LOUDSPEAKER PAGE If you have a loudspeaker paging system, you can make an-nouncements using your voice terminal. Your system may have as many as three paging zones; you can choose to make an an- nouncement to one or all of the zones. If you have available feature buttons, you can use the instruc-tio...

GROUP PAGE Use the Group Page feature to make announcements throughthe speakers in groups of 10 voice terminals specified by yoursystem administrator. Your system can have as many as sevengroups. You can use the instructions below to program buttonsfor the groups you want to page. Or, you can save y...

AUTO ANSWER-INTERCOM If you have an optional Hands-Free Unit connected to your voiceterminal, program an Auto Answer-Intercom button so you canset your Hands-Free Unit to go on automatically when youreceive ringing intercom calls. Program this feature on a buttonwith lights. To program: ● T/P to P ●...

CALL COVERAGE Use the Call Coverage feature to receive calls directed to another voice terminal. Follow the instructions below to program a Cover button for each person you want to cover (you can haveup to six Cover buttons). Program this feature on buttons withlights. To program: ● T/P to P ● Touch...

Coverage Inhibit With a Coverage Inhibit button, you can temporarily turnoff the Call Coverage feature so your calls don’t ring at another voice terminal. Program this feature on a button with lights. To program: ● T/P to P ● Touch the button ● Dial * 77 ● T/P to center ● ● ● ● To stop Call Coverage...

DO NOT DISTURB If you don’t want to be interrupted as you work, use the Do Not Disturb feature to prevent calls from ringing at your voice ter-minal. Program this feature on a button with lights. To program: T/P to P ● Touch the button ● Dial * 71 T/P to center ● ● ● ● To prevent calls from ringing ...

PRIVACY If you share an outside line with other people connected to your MERLIN system, you can use the Privacy feature to prevent others from accidentally joining your telephone conversations.Program this feature on a button with lights. To program: T/P to P ● Touch the button ● Dial * 72 T/P to ce...

TOUCH-TONE ENABLE(Only for systems with rotary lines) If you have telephone lines that carry rotary signals, you can usethe Touch-Tone Enable feature to switch to Touch-Tone signalsmidway through a dialing sequence. This lets you take advan-tage of bank-by-phone, credit card authorization, and alter...

ACCOUNT NUMBER ENTRY(For use only with the SMDR feature) With an Account Number button, you can enter an accountnumber that identifies who should be billed for the call. Programthis feature on a button with lights. To program: T/P to P ● Touch a button ● Dial * 82 T/P to center To enter an account c...

CALL PARK Use the Call Park feature to put a call on hold for someone topick up from any voice terminal in your MERLIN system. You can use the instructions below to program a Call Park buttonon your voice terminal. Or, you can save a feature button foranother use, and dial a code to park a call. If ...

CALL PICKUP Use the Call Pickup feature to answer a call that is ringing,parked, or on hold at another MERLIN system voice terminal. You can use the instructions below to program a button for CallPickup, or, if you want to save a feature button for another use,you can use a dial code to pick up a ca...

LINE PICKUP Use this feature to pick up a specific line that is ringing, parked, or on hold at another voice terminal. This feature offers three options: ● ● ● ● ● ● Program one Line Pickup button and use it with 2-digit linecodes to pick up lines.Program individual buttons to pick up specific lines...

Using Buttons Programmed to Pick Up Specific Lines To program: ● T/P to P ● Touch the button ● Dial * 84 + the 2-digit line code for the line ● T/P to center To pick up a line using this option: ● ● ● ● ● ● Touch the button for the line you want to pick up. Lift your handset. Pickup 555-1234 Using a...

Ringing and Line Selection Options RINGING OPTIONS Programmable Line Ringing You can determine whether calls coming in through a line pool,your individual line, or a line you’re covering ring immediately, ring after a delay, or do not ring at all. NOTE: This does not affect intercom calls or calls t...

To program Personalized Ringing: ● ● ● ● Slide the T/P switch to the P position. You hear the ringing sound that your voice terminal makes whenyou receive an outside call. Touch Speaker. The ringing sound changes. Touch Speaker repeatedly until you hear a ringing soundyou like.Slide the T/P switch t...

AUTOMATIC LINE SELECTlON This feature controls the order in which the system selects out-side lines when you lift your handset to place a call. You can,for instance, program the line you use most often to be the firstline in the Automatic Line Selection sequence, and a line youuse less often to be t...

Simultaneous Voice and Data Calls If you have a General Purpose Adapter and a modem connected to your voice terminal, you can use the Simultaneous Voice and Data Calls feature. You may be speaking with someone on thetelephone and wish to obtain some data from a computer to sup- port your conversatio...

To make a data call: ● ● ● ● ● ● ● ● ● Touch Speaker. Dial the outside telephone number or intercom number foryour host computer.When the computer returns the carrier signal, turn on yourmodem. Speaker + The green light next to the line or intercom button you used to callthe computer begins to flash...

Using PBX, Centrex, or Custom Calling Features If you have PBX, Centrex, or Custom Calling features, use themexactly as their instructions describe with one important excep- tion: Any non- MERLIN system feature code that begins with a “#” must be preceded by another “#”. For example, if PBX,Centrex,...

Optional Equipment HANDS-FREE UNIT The Hands-Free Unit is a high-quality speakerphone that allowsyou to use your voice terminal without lifting your handset. NOTE: Any custom feature that ordinarily activates your voiceterminal’s speaker activates your Hands-Free Unit. Placing CallsTo place outside ...

Answering CallsTo answer a call with your Hands-Free Unit: ● ● ● ● ● Touch Speakerphone On/Off, and begin speaking. To temporarily remove yourself from a conversation to consultwith someone else in your room: Touch Microphone On/Off. The green light next to the button goes off. To participate in the...

Index Account Number Entry, 39, 56 SMDR, 39 Answering Calls, 10, 52Answering Machine, 52 And General Purpose Adapter, 52 Assigning Custom Features to Buttons, 19Auto Answer-All, 32Auto Answer-Intercom, 33Auto Intercom, 22Automatic Line Selection, 47Automatic Route Selection (ARS), 6 Call Coverage, 3...

Feature Programming Chart Use the chart below as a quick reference when you want to program features onto your voice terminal. 54 Feature Name (Suggested Button Label) Programming Code Notes QUICK DIALING FEATURES Outside Auto Dial Dial * 90 + an outside number, an account See page 20. (name or loca...

Programmable Features FEATURES QUICK DIALING Outside Auto Dial HOW TO PROGRAMSlide T/P to P, touch button, then dialthis code: * 90 + an outside number, an accountnumber, or a PBX/Centrex feature code Auto Intercom * 91 + a MERLIN system intercom number (best on a button with lights) Personal Speed ...

AT&T MERLIN is a trademark of AT&T. © Copyright 1985 AT&T. Printed in U.S.A. 999-500-140 IS Issue 1 September 1985