Alcatel OmniGenesys - Manuals

Alcatel OmniGenesys – Manual in PDF format online.

Manuals:

Manual

Manual Alcatel OmniGenesys

Summary

Page 2 - Capitalize on the excellence of Genesys,; the world’s leading large call center software company; Dynamic

Genesys Suite Genesys Suite, the Genesys CustomerInteraction Platform, is at the core ofthe solution that routes and processes interactions across your enterprise, connecting customers to the rightresource – the first time. Dynamic Contact Center The Dynamic Contact Centerorchestrates, in real-time,...

Page 3 - Key solution benefits; Business Transformation:; Drive your competitive transformation with Alcatel-Lucent,; the world’s most highly-awarded communication platform company

Alcatel-Lucent OmniPCX EnterpriseCommunication Server The Alcatel-Lucent OmniPCXEnterprise is a highly scalable corporateIP telephony infrastructure (up to 100,000 users). Reliable, resilient,flexible, secure, the solution can alsobe integrated to NGN and IMSnetworks using SIP technology. Whatever y...

Page 4 - Genesys: superior level of customer service; for your company; The Dynamic Contact Center; Resource optimization:; The Genesys platform supports both traditional; Real-time orchestration

■ Customer centric routing Every interaction must be matched with the idealcontact center resource: the highest skilled agent, theagent that helped them previously, "virtual" resources atother locations. ■ Business process routing It integrates back-office workflow items such as forms,faxes ...