Alcatel OmniGenesys - Manual
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Table of Contents:
- Page 2 – Capitalize on the excellence of Genesys,; the world’s leading large call center software company; Dynamic
- Page 3 – Key solution benefits; Business Transformation:; Drive your competitive transformation with Alcatel-Lucent,; the world’s most highly-awarded communication platform company
- Page 4 – Genesys: superior level of customer service; for your company; The Dynamic Contact Center; Resource optimization:; The Genesys platform supports both traditional; Real-time orchestration
- Page 5 – Only Alcatel-Lucent and Genesys
- Page 6 – Alcatel-Lucent OmniGenesys Contact Center:; a proven solution, a predictable outcome.; Alcatel-Lucent OmniGenesys Contact Center; the intelligent; unmatched benefits; the winning alliance; More than 500 major companies have chosen; To support your competitive
- Page 7 – delivers the best of full integration; Alcatel-Lucent OmniGenesys
- Page 8 – Contact Centers
“Software and hardware
are only valuable because
they work as a system”*
*Carl Shapiro,
Harvard Business School, information Rules
Alcatel-Lucent OmniGenesys Contact Center
Transforming your business
with a new generation of customer service
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Summary
Genesys Suite Genesys Suite, the Genesys CustomerInteraction Platform, is at the core ofthe solution that routes and processes interactions across your enterprise, connecting customers to the rightresource – the first time. Dynamic Contact Center The Dynamic Contact Centerorchestrates, in real-time,...
Alcatel-Lucent OmniPCX EnterpriseCommunication Server The Alcatel-Lucent OmniPCXEnterprise is a highly scalable corporateIP telephony infrastructure (up to 100,000 users). Reliable, resilient,flexible, secure, the solution can alsobe integrated to NGN and IMSnetworks using SIP technology. Whatever y...
■ Customer centric routing Every interaction must be matched with the idealcontact center resource: the highest skilled agent, theagent that helped them previously, "virtual" resources atother locations. ■ Business process routing It integrates back-office workflow items such as forms,faxes ...
