Aastra 800 - Manuals

Features 7 1. Features The Aastra 800 communications system is a PC software for voice communication via VoIP. Using VoIP (“Voice over Internet Protocol”), telephony connections can be conducted via intranet and internet data lines. VoIP offers new applications and in many cases represents a distinc...

Features 8 SIP Trunk Lines The Aastra 800 communications system offers external SIP connections as “SIP trunk lines”. Alongside several SIP individual connections with various SIP pro-viders, direct-dialable SIP-DDI connections for external telephony. Configuration and assignment of external SIP con...

Factory Settings on Delivery Telephony Basic Settings 10 2. Factory Settings on Delivery The following basic settings and features are active after you have installed the Aastra 800 communications system. We recommend that you configure the Aastra 800 communications system to suit your individual re...

Factory Settings on Delivery Internet Basic Settings 15 ■ Every standard user can create a personal telephone book and edit entries in the central telephone book. ■ Every standard user can read out the charges. ■ Applications requiring a licen s e (e.g. OpenCount) can be used after being acti- vated...

Installation Safety Precautions 16 3. Installation 3.1 Safety Precautions Please note: The Aastra 800 may be installed and operated by qualified personnel only. Aastra 800 software is installed on a standard PC. Use a shielded Ethernet cable (STP cable, Shielded Twisted Pair cable) to connect this P...

Installation System Prerequisites 17 response time of the Aastra 800 communications system is not impaired by other programs or server processes running simultaneously. Usually, the keyboard and monitor hooked up to the server computer are protected against unauthorized access and are only available...

Installation System Prerequisites 18 ■ 100 Mbit Ethernet port, suitable switch and Cat5 lines ■ Microsoft Windows XP operating system with SP 2 (Professional Edition) Large System ■ suitable for 20 simultaneous calls and more ■ PC with 3 GHz 32 bit-dual-core CPU, 1GB RAM ■ 20 GB SDD (Solid State Dri...

Installation Installing the Software 20 ■ The Windows operating system does not offer QoS or “Traffic Shaping” in the entry-level installation. To make optimal usage of an asymmetrical DSL con-nection and to ensure telephony connection quality – with simultaneous up- and downloads, for example – you...

Installation Installing the Software 22 Confirm the last wizard step with Install to start the Aastra 800 software instal- lation. 4. During the software installation, the setup program checks your system config-uration, shows a message box and offers a report to notify you about potential problems....

Installation Setup Troubleshooting 23 3.4 Setup Troubleshooting The following list has brief explanations about different setup logfile entries. DHCP enabled: yes If the listed network adapter/LAN connection should be used for running the Aastra 800 communications system, you need to switch it’s con...

Installation Licensing 24 3.5 Licensing Operating the Aastra 800 communications system requires to purchase the nec-essary software license. The Aastra 800 provides basic licenses (see also the chapter entitled Technical Specifications starting on page 127) which cover basic features and are suffici...

Installation LAN Integration 26 7. Confirm your settings with OK . Note: The settings for subnet mask, gateway and DNS server are usually the same for all computers in a LAN. The IP ad-dress for each computer in a LAN must be different. Do not use any IP addresses for the Aastra 800 communications s...

Installation LAN Integration 27 Uninstall or deactivate services allocated to the following ports. Port numbers in current use are listed on the System Info: Network: Ports page in the Configu- rator of the Web console. Port Numbers Transport Port(s) Description TCP 67 DHCP and BOOTP service for IP ...

Installation LAN Integration 28 Among the programs and components supplied for Windows XP/Professional, the only thing that may interfere with the functioning of the Aastra 800 communica-tions system is the “Internet information services” – if installed, of course. Change the predefined port numbers...

Installation LAN Integration 30 Local Area Connection Properties: Windows Firewall 5. Select the General tab in the Windows Firewall dialog. Activate the Inactive (not recommended) option. 6. Alternatively you can also activate the Active (recommended) option . In this case deactivate the Allow no e...

Installation LAN Integration 31 3.6.4 Configuring SNTP Time Service VoIP terminals hooked up to the Aastra 800 communications system are set to the current time using the SNTP (Simple Network Time Protocol) time service. The SNTP service of the Windows operating system is used to do so. The server o...

Installation Power Failure 35 Tip: Some virus scanners may classify this configuration change as a phishing attempt although all that has taken place is that a local IP address was reassigned. Deactivate the correspond-ing virus scanner function or simply ignore the virus scanner message. 3.7 Power ...

Aastra 800 Monitor Overview Aastra 800 Service 36 4. Aastra 800 Monitor The Aastra 800 Monitor is used to manage the service programs of the Aastra 800 communications system. You can use the Aastra 800 Monitor to: ■ start and stop the Aastra 800 communications system, ■ configure the autostart setti...

Aastra 800 Monitor Overview Aastra 800 Service 37 ■ Both sub-processes now start their internal program logic constituting of several execution threads, thereby providing the functionality of the Aastra 800 communications system. You can use the Aastra 800 Monitor ( ) to change the configuration of ...

Aastra 800 Monitor Inspecting Windows Services 38 4.2 Inspecting Windows Services The Windows services configuration is adapted accordingly to match the require-ments of the Aastra 800 communications system. Under normal conditions, there is no need to change this configuration. However, for mainten...

Aastra 800 Monitor Starting Aastra 800 Monitor 39 4.3 Starting Aastra 800 Monitor You can run the Aastra 800 Monitor as Windows user with administration rights: 1. In the Windows start menu, select the All Programs: Aastra 800: Aastra 800 Monitor command. Alternatively, double click the Aastra 800 M...

Aastra 800 Monitor “General” Tab 40 Note: The Aastra 800 Monitor is a java application. For this reason, the installation of a functional java runtime (“Sun Java 6” as of version 1.6 or higher) is a prerequisite for run-ning the application. This software is installed during the in-stallation of the...

Aastra 800 Monitor “Connections” Tab 41 2. Click the Stop button to manually end the Aastra 800 communications system. This command is only available if the Aastra 800 communications system is cur-rently running. Using this command ends the Aastra 800 main application as well as the RTP service prog...

Aastra 800 Monitor “Setup” Tab 42 ■ A red line indicates how many voice connections are active at a given point in time (numeric display: Currently ). Additionally, the possible maximum of concurrent voice connections is indicated with the Max possible display. 4.6 “Setup” Tab On the Setup tab, you ...

Aastra 800 Monitor “Program” Dialog 43 Restart : The “enabled” display indicates that in case of a system fault the Aastra 800 main application as well as the RTP service program are automati-cally restarted (“watchdog function”). The “disabled” display indicates that in case of a system fault you n...

Aastra 677xip (OpenPhone 7x IP) System Telephones: Extensions and Accessories Power 45 5. Aastra 677xip (OpenPhone 7x IP) System Telephones: Extensions and Accessories 5.1 Power Supply Unit The power supply unit 4516000 (in Britain operate only the AC adapter with the part no. 4516001) is required w...

Aastra 677xip (OpenPhone 7x IP) System Telephones: Extensions and Accessories Key Ex- 47 When using PoE, an IP system telephone requires no power supply unit. Connecting the Key Extension CA U T I O N ! Guard against static charges! Static charges can damage the Aastra 800’s electronic compo-nents. ...

Aastra 677xip (OpenPhone 7x IP) System Telephones: Extensions and Accessories Headset 48 3. Plug the power supply unit’s RJ45 jack into the socket provided on the right-hand side of the key extension. 4. Pass the power supply unit’s cable through the recesses provided on the underside of the key ext...

Configuration 49 6. Configuration Configuration and programming of the Aastra 800 is performed by the Configu- rator . The Configurator is operated via the Web console. The Aastra 800 Web console Using the Web console, you can: ■ perform the initial configuration of the Aastra 800, ■ configure users...

Configuration Configuring the Aastra 800 50 6.1 Configuring the Aastra 800 6.1.1 Preparing the Configuration Before starting with the configuration, make sure you have the following docu-ments at hand: ■ A list of the terminals to be connected ■ A list of the IPEIs, if you wish to log on DECT termin...

Configuration Configuring the Aastra 800 51 Aastra 800: log-on dialog box 3. To commence configuration, you must first log on. For the initial configuration, enter your: user name: “Administrator”password: for the initial configuration, leave this box blank. 4. Confirm this by clicking on OK . This ...

Configuration Aastra 800 in Computer Networks 53 6.1.4 Finishing the Configuration 1. When you have completed all the settings in the Configurator , you must save the configuration (see also Saving and Loading the Configuration on page 53 ). 2. Then select the Log-off command in the upper menu bar. ...

Configuration Aastra 800 in Computer Networks 54 6.2.1 Introduction to TCP/IP In a single LAN it is possible to use various protocols for the transmission of data. The connection between a workstation computer and the Aastra 800 runs via the IP protocol (also named TCP/IP) used on the Internet. IP c...

Configuration Aastra 800 in Computer Networks 55 6.2.2 LAN Factory Settings This IP address configuration is activated in the unit’s factory and default settings: 6.2.3 Codes for IP Configuration In the event that the IP configuration of the Aastra 800 has to be changed, you can also use a code digi...

Configuration Aastra 800 in Computer Networks 56 Trigger Restart H * 1 8 5 Z (system PIN) # Use the PIN you entered in the dialog box for initial access. The factory setting is “0000”. 6.2.4 E-Mail: Accounts and Notification One of the most important services in the Internet is e-mail. E-mails are b...

Configuration Generating Your Own MoH Files 57 6.3 Generating Your Own MoH Files The file format for non-resident Music on Hold is *.wav. If you have a Windows operating system, you can use the “Sound Recorder” program to generate your own MoH file. This program is usually located in the Windows dir...

Voice over IP ( VoIP) 58 7. Voice over IP (VoIP) The term “Voice over IP” describes the usage of IP-based data networks for telephony. It is possible to distinguish between two different types of VoIP: ■ Telephony via Internet provides cheaper charge-models for telephone services. For telephony dire...

Voice over IP ( VoIP) Quick Start 59 ■ Operation of SIP-capable telephony software (see also SIP Telephony starting on page 66) ■ TC system networking using Q.SIG-IP via VPN connections (see also PBX Net- working starting on page 92) ■ Setting up a DECToverIP network lets you use existing Ethernet c...

Voice over IP ( VoIP) Quick Start 61 Type . To configure a third party SIP telephone, select the “SIP” option. Enter an internal Phone No. Click on Apply . 2. Call up the User Manager: User page. Assign the new internal call number to a user. Tip: Internal SIP telephones can also be operated by user...

Voice over IP ( VoIP) Fundamentals 62 5. You can only conduct a certain number of telephone calls simultaneously with internal SIP telephones. The number licen s ed can be viewed on the System: Licences page. The number of SIP telephones currently licen s ed can be deter- mined on the System Info : ...

Voice over IP ( VoIP) Fundamentals 63 An IP packet consists of protocol data and user data. Sending shorter voice-data packets causes the ratio between the user data and the protocol data to become unfavourable and increases the bandwidth required. Sending longer voice-data packets increases latency...

Voice over IP ( VoIP) Fundamentals 64 The following comparison provides a guide to voice quality with specific quality levels: When a call is set up, the terminals involved negotiate the voice-data compression (“codec”) that will be used. This is the first factor that determines the achievable quali...

Voice over IP ( VoIP) Fundamentals 65 7.2.4 Optimisation If you detect a large fluctuation in the propagation delay during measurement, this may also cause the voice quality to deteriorate. This may indicate a defective or overloaded line caused by bit-error or collision correction resulting from re...

Voice over IP ( VoIP) SIP Telephony 66 7.2.5 Call Set-up Various IP-based protocols are used for system telephony via the Internet protocol (“IP”) (see also Start Procedure starting on page 74). Multiple TCP connections are made between an IP telephone and Aastra 800 for the telephone’s start proced...

Voice over IP ( VoIP) SIP Telephony 67 operates a gateway to the ordinary telephone network which users pay to use and which enables the SIP provider to provide calls to the telephone network. A SIP connection can also accept incoming calls from the telephone network. The same voice transmission tec...

Voice over IP ( VoIP) SIP Telephony 68 information is available for NAT on an incoming RTP connection. To avoid this problem, the IP address of a workstation computer or telephone visible on the Internet is determined using a STUN server (STUN: Simple Traversal of UDP over NAT ). You can ask your SI...

Voice over IP ( VoIP) SIP Telephony 70 ■ A STUN server (Simple Traversal of UDP over NAT ) or a SIP proxy is not required because internal SIP subscribers on the LAN are directly connected to the Aastra 800. Switch these functions off if possible. Features SIP subscribers can establish connections t...

Voice over IP ( VoIP) VoIP System Telephones 71 7.4 VoIP System Telephones The following telephones and software packages are available for VoIP system telephony: ■ Aastra 6773ip (OpenPhone 73 IP): This system telephone can be extended with up to three key extensions Aastra M671. ■ Aastra 6775ip (Op...

Voice over IP ( VoIP) VoIP System Telephones 72 LAN Port : Allows the telephone to connected to the LAN. Use a non cross-over RJ45 patch cable to connect to a Hub or Switch. PC Port : Allows the telephone to be connected to a workstation computer. Use a non cross-over RJ45 patch cable to connect to ...

Voice over IP ( VoIP) VoIP System Telephones 75 After the VoIP system telephone has been connected to the mains power supply, the start procedure is as follows: 1. The boot loader starts and shows the VoIP system telephone’s MAC address in the display. A DHCP request is sent simultaneously via broad...

Voice over IP ( VoIP) VoIP System Telephones 76 6. The VoIP system telephone creates a second TCP connection using the sig-nalling port number 8101 and sends a registration analogue to the U pn system telephones. 7. Extra connections are created using the IP protocol RTP (“Realtime Transport Protoco...

Voice over IP ( VoIP) VoIP System Telephones 77 1. Double-click the “Aastra-DeTeWe\IpPhoneConfigurator.jar” file. The “IP Phone Configurator” dialog opens. Select the desired language setting (“English” or “German”)from the drop-down menu. 2. Enter the network address of the VoIP system telephone. Y...

DECT over IP ® Properties 82 8. DECT over IP ® In order to achieve optimal network coverage, a DECT network with several DECT base stations can be operated. A DECT network is comprised of DECT terminals connected with the next respective base station (network cell). For users of a DECT terminal, the...

DECT over IP ® Configuration 83 Transmission of telephony signalling and voice data via TCP/IP offers usage of existing network infrastructure and an increase in range using suitable methods. VPN connections, for example, can be used for data links to provide service to remote or hard-to-reach locat...

DECT over IP ® Configuration 84 Also change the Mode setting on the Telephony: Devices: DECT over IP page to “IP address configured local” and enter there the configured IP address for the DECT over IP Manager. All other base stations can be operated using either a fixed IP address or an IP address ...

DECT over IP ® Configuration 86 Browser. Alternatively, you can also go to the Configurator , to the page Telephony: Devices: DECT over IP and click on the WLAN Config. button. Log in under the User Name “Administrator” and enter the same password as for the Aastra 800. DECT over IP/OpenMobility Man...

DECT over IP ® Configuration 87 Setting up a WLAN Profile The WLAN function of the RFP 42 DECT base station also includes such rarely-required features as networks for large company premises or airports. In this guide we will, for the sake of brevity and clarity, describe only those features require...

DECT over IP ® Configuration 89 rity, prevent them from being able to access each others’ computers. Activate the BSS Isolation option. You can also stop unpleasant guests from using the system with a MAC Address Filter – but this will not hold up users who know about this function for long. 8.2.3 C...

DECT over IP ® Configuration 90 OpenMobility Configurator 2. Enter the MAC Address of the DECT over IP base station. The MAC address will be printed on the label on the DECT over IP base station’s casing. Click on List Configuration . The DECT over IP base station’s current configuration will be dis...

PBX Networking Connections 92 9. PBX Networking Aastra 800 provides all the features necessary for PBX networking. You need PBX networking in the following cases: ■ To operate the Aastra 800 as a subsidiary system on another PBX. This will also allow you to use the Aastra 800 as a DECT server, for e...

PBX Networking Connections 93 9.1.1 Connection via Q.SIG-IP If you are operating a fast and continuous internet connection at two or more locations, you can establish the TK system networking via internet connection. The Aastra 800 uses the Q.SIG protocol, for use with ISDN point-to-point connection...

PBX Networking Configuration 94 9.2 Configuration The possible configurations described below can be set up in the Web console using the Telephony: Trunks menu. 9.2.1 Bundles A bundle is a group of lines of the same type and direction. A line can only be assigned to one bundle. Example of a PBX netw...

PBX Networking Configuration 95 ■ If all the lines in bundle “C” are busy, the system tries to set up a connection via bundle “E”. PBX 3 switches the connection through, provided it is appropriately configured (refer to Numbering starting on page 95). ■ If it was not possible to set up an indirect c...

PBX Networking Technical Details 96 Example of closed numbering tables The automatic switching of call requests (i.e. routing) by means of bundle overflow or default numbering can lead to “circular switching”. To avoid this, a “transit” counter is incremented whenever a connection is switched throug...

PBX Networking Technical Details 97 bundles for this route, change the Prefix for dest. call number at incoming internal setting to “5” for this bundle in order to enable the route to be reseized.

Team Functions Introduction 98 10. Team Functions 10.1 Introduction With the team functions you can manage your telephone communication tasks by assigning lines with separate call numbers to the keys of different terminals. The terminal users, or team members, can thus pick up one another’s calls or...

Team Functions Introduction 99 Note: Only one function or call number can be programmed for each call key. The following keys can be used: ■ Trunk key : Calls (for the programmed call number, e.g. 11) are signalled to this key, and you can make internal and external calls via this number. A trunk ke...

Team Functions Examples of Use 101 10.2 Examples of Use The following examples illustrate the various uses of teams and team functions. For information on the display texts and how to use the individual functions, refer to the chapter “Managing Calls in a Team” in the “OpenPhone 61, 63, 65” or “Open...

Team Functions Examples of Use 102 Call numbers 11 and 10 are both configured as a trunk key on the executive’s and the secretary’s terminal respectively. Thus the executive and the secretary can use either call number (for answering as well as making calls). Each can act as a sub-stitute for the ot...

Team Functions Examples of Use 104 Line Busy Indication If a line is busy, e.g. TrK 11 Johnson, the team keys 11 on Miller’s and Smith’s tele-phones will indicate this. Call Signalling In this example, calls via the trunk keys are signalled acoustically. Calls via the team keys are indicated by a vi...

Call Queue Introduction 109 Note: As calling fax machines often operate with the “voice” service indicator, you should assign ports for fax machines on the Aastra 800 to a user group without a queue. Queues can be combined with the “call forwarding,” “pickup” and “hunt group” functions, for example,...

Call Queue Examples of Use 110 If a call is to be forwarded “After delay”, it enters the queue. If the call has not been answered before the delay period expires, it will be forwarded to the target ter-minal and can then be answered there. 11.1.3 Pickup The functions “Pickup from group” and “Pickup ...

Call Queue Examples of Use 111 ■ Under Telephony: Call Distribution: Incoming or Telephony: Call Distri- bution: Incoming DDI route all incoming calls to the number of the Aastra 6775ip (OpenPhone 75 IP) trunk key. ■ In the Configurator , create a new group called “Operators” under User Manager: Use...

Call Queue Examples of Use 112 11.2.2 Group of Three Enquiry Stations The enquiry stations switch all incoming calls. Incoming calls are administered in queues. Depending on the number of arriving calls, one to three enquiry stations in this group are manned. The enquiry stations are each equipped w...

Call Queue Examples of Use 113 queue, the call is removed from the queues of all the other enquiry stations. The display at each enquiry station (Aastra 6775ip (OpenPhone 75 IP)) indicates how full the queue is. If attendants leave the station, they sign off from the hunt group by means of a feature...

Multi-Company Variant 114 12. Multi-Company Variant Communications systems are frequently shared by several companies. These com-panies want to jointly use the existing infrastructure (e.g. the existing lines and fea-tures of the system), while at the same time they wish to organise and pay for thei...

Multi-Company Variant Configuring the Multi-Company Variant 115 12.1 Configuring the Multi-Company Variant The multi-company variant can be commissioned and configured by the system administrator of the Aastra 800 without any major effort. In the multi-company variant, the communications system beha...

Multi-Company Variant Configuring the Multi-Company Variant 116 Only when this package has been activated are the fields required to configure the multi-company variant available in the other menus of the Web console, for example in the User Manager: User groups menu or in the Telephony: Trunks menu...

Multi-Company Variant Configuring the Multi-Company Variant 117 When setting up a new User group (in the User Manager menu), you will find that the default company is predefined; another company can be assigned as long as no other companies have been set up. 12.1.4 Assigning a Bundle/SIP Trunk Conne...

Multi-Company Variant Working with the Multi-Company Variant 118 a route no code is allocated for one of the configured companies, the route con-cerned cannot be seized by the members (user groups) of this company. 12.1.6 Configuring the Company Exchange An internal telephone number must be set up f...

Multi-Company Variant Working with the Multi-Company Variant 119 The company telephone book is treated exactly the same way on the system ter-minals as the other types of telephone books. This means that the entries listed in the personal, central and company telephone books are displayed on the sys...

Configuring the PC Software Setting up TAPI 120 13. Configuring the PC Software Further possibilities of use can be implemented on a workstation computer with the Windows operating system by installing drivers and programs. You can find the installation programs required for this on the internet web...

Configuring the PC Software Browser for OpenCTI and OpenHotel 122 3. Enter a telephone number in the Number box and confirm with Dial . Under Windows XP you first click on the Dial icon and in the subsequent dialog activate Phone call . 4. The number you entered is displayed on the selected system t...

Configuring the PC Software Setting up Video Telephony 123 13.3 Setting up Video Telephony You can use the OpenCTI to switch on the video function during an internal call. To be able do this, the Microsoft NetMeeting 3.0 program must be installed and set up on all participating workstation computers...

Frequently Asked Questions Telephony 125 14. Frequently Asked Questions This chapter provides tips and information on how to deal with any malfunctions or faults you may experience with the Aastra 800. 14.1 Telephony Question: It is not possible to make external calls. Check the status of the SIP Tr...

Frequently Asked Questions DECT 126 14.2 DECT Question: Is it possible to increase the time for the enrolment procedure? You must manually enter the IPEI of the DECT device in the Configurator . The enrolment time is then increased to one hour ( Telephony: Devices: DECT Phones menu). Question: Anoth...

Technical Specifications 127 15. Technical Specifications System prerequisites CPU 1 GHz or faster, 32-Bit (IA-32) RAM memory 1 GB or larger Mass storage 4 GB HDD/SSD or larger Operating system Microsoft Windows XP Professional with Service Pack 2 Network/LAN 100 Mbit/s or faster Internet connection...

Index 129 Index A Aastra 277xip (OpenPhone 7x IPC) 79Aastra 677xip (OpenPhone 7x IP) 45Authorisations 10 B Base station 82Basic settings Authorisations 10Internet 15LAN 55Telephony 10 Bundles 94Busy key 99 C Call keys 98CAP 8Codec 63Configuration 49 Initial configuration 49Preparation 50Saving and l...

Index 130 L LCR 95LDAP 123 M Music on Hold 57 N Networking 8Numbering 95 O OpenCTI browser 122OpenHotel browser 122Outlook Express 123 P PBX networking 92PBX number 96Power supply unit 45Problem reports 23PSTN 7 Q Q.SIG-IP 8, 19, 27, 33, 59, 92Quality of Service (QoS) 18, 19, 20, 33 R Radio fixed pa...

Aastra DeTeWe GmbH • Zeughofstraße 1 • D-10997 Berlin • www.Aastra-DeTeWe.de As of 07/24/2008Subject to changes