BlackBerry P'9981 - Manual

Flashing LED colour Description Amber The battery power level for your smartphone is low, or your smartphone is turned off and is charging. You can't turn off the notification for the low battery power level. The notification for charging turns off when you turn on your smartphone. If your smartphon...

Loud profile Custom profile Medium profile Silent profile Vibrate Only profile All Alerts Off profile Games Games folder Some applications might appear in this folder, including applications that you download. BrickBreaker Word Mole Home screen icons These icons are status indicators that appear at ...

Your Home screen Home screen at a glance Use a picture as your smartphone wallpaper 1. On the Home screen, click the Media icon > Pictures icon. 2. Browse to a picture.3. Press the key > Set As Wallpaper. Related information My display changed, 206 Add a shortcut to your Home screen or Favouri...

Show, hide or find an application icon Depending on your theme, you might not be able to hide some application icons.On the Home screen or in a folder, do any of the following: • To see all your application icons, on the navigation bar, click All. • To hide an application icon, highlight the icon. P...

2. Click Accessibility. 3. Change the Home Screen Grid Layout field. 4. Press the key > Save. Change what happens when you type on the Home screen Depending on your typing input language, you might not be able to use shortcut keys to open applications. 1. On the Home screen, press the key > Op...

features such as call blocking, call forwarding, or cell broadcasting. For more information, contact your wireless service provider. Region Depending on your region, you might have the option to add or update apps using the BlackBerry App World storefront. You might also be able to download apps fro...

Related information Synchronise email over the wireless network, 72Change options for your personal email account, 79 About downloading apps with the BlackBerry App World With the BlackBerry App World storefront, you can search for and download games, themes, social networking apps, personal product...

To use your smartphone as a tethered modem with a laptop, you must connect your smartphone with your laptop using a USB cable and open the BlackBerry Desktop Software. To use your smartphone as a tethered modem with a BlackBerry PlayBook tablet, you must pair your smartphone with your tablet using B...

• To search for a point of interest such as a business or landmark, type the information for the point of interest in the Business search field at the top of the screen. Press the [Enter key icon] key on the keyboard to start search. Highlight the point of interest. • To view a new location or addre...

4. Clear the Spelling checkbox. 5. Press the key > Save. Tips: Top 10 Save time and maximise your efficiency with these quick tips. Tips: Finding apps Look in a folder on your Home screen. Some apps are located in folders on your home screen. Click a folder to see what apps are inside. Make all h...

• Open all of your messages by clicking on them. If you can't find all of your unread messages in your inbox, look in your messages folders. • Mark a message as read. Highlight a message. Press the key > Mark Read. • Mark all messages that are prior to a date as read. Highlight a date field. Pres...

Tips: Doing things quickly For full instructions, click the links under Related information at the bottom. Access popular options such as setting the alarm, viewing notifications and turning on or turning off network connections. Highlight and click the areas at the top of the home screen. See all t...

Close apps when you're finished with them. In an app, press the key and click Close or Exit. Turn off network connections you aren't using. On the Home screen, click the connections area at the top of the screen or click the Manage Connections icon. Click a network connection to clear the check box....

Check how much storage is used by media files and documents. On the Home screen, click the Media icon. Press the key > Memory Use. Delete unneeded files. On the Home screen or in a folder, click the Files icon. Find and highlight a file. Press the key > Delete. Reduce the size of pictures you ...

Encrypt contacts and files. On the Home screen or in a folder, click the Options icon. Click Security > Encryption. Back up your smartphone data to your computer. Use the BlackBerry Desktop Software to back up your smartphone data to your computer. To download the BlackBerry Desktop Software, fro...

3. Press the key > Set As Wallpaper. Related information My display changed, 206 Add, rename or delete a folder on the home screen On the home screen, do one of the following: • To add a folder, press the key > Add Folder. Type a name for the folder. Click Add. • To rename a folder, highlight ...

7. Press the key > Crop & Save. 8. Press the key > Save. Related information My contact pictures keep changing, 182 Troubleshooting: Top 10 Save time and maximise your efficiency with these quick tips. I can't make or receive calls Try the following actions: • Verify that your BlackBerry® ...

I'm not receiving messages Try the following actions: • Verify that your BlackBerry® smartphone is connected to the wireless network. If you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area. • Reset your smartphone. Connect to the network an...

Related information Generate an encryption key, 271Wireless coverage indicators, 229Change or delete a contact, 176Turn on or turn off a network connection, 224Turn on or turn off data service or set roaming options, 226Options for email filters, 70Resend a message, 64Resend a message, 64 I forget m...

Email messages aren't reconciling over the wireless network Try the following actions:• Verify that your BlackBerry® smartphone is connected to the wireless network. • Verify that wireless email reconciliation is turned on. • Reconcile email messages manually. Organiser data isn't synchronising over...

Tips and shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Tips: Doing things quickly For full instructions, click the links under Related information at the bottom. Access popular options such as setting the alarm, viewing notifications and ...

• Open all of your messages by clicking on them. If you can't find all of your unread messages in your inbox, look in your messages folders. • Mark a message as read. Highlight a message. Press the key > Mark Read. • Mark all messages that are prior to a date as read. Highlight a date field. Pres...

Phone How to: Phone Phone at a glance Phone icons These icons appear at the top of the Home screen and in the Phone application. Missed call Received call Placed call Voice mail message Phone basics Find your phone number Do one of the following: • User Guide Phone 42

• If your wireless service plan supports text messaging, the first phone number in the list is the phone number that you use to send and receive text messages. Related information About multiple phone numbers, 52My phone number appears as Unknown in the Phone application, 58 Make a call 1. Do one of...

If you use a headset, you can use a headset button to answer or end a call, or to turn on or turn off mute during a call. Depending on your smartphone model, you might be able to use a headset button to make a call using a voice command. Depending on your headset, you might also be able to use a hea...

Mute a call, 44Amplify the volume using the audio boost feature, 123Improve sound quality for media files, 124 Change the default volume for calls You can increase or decrease the default volume for calls. The higher you set the volume percentage, the louder the volume is.1. From the Home screen, pr...

• To change the contact that is assigned to a speed dial key, click Edit. Click a new contact. • To assign the contact to a different speed dial key, click Move. In the Speed Dial Numbers list, click a new speed dial key. • To delete the contact from the Speed Dial Numbers list, click Delete. Call w...

Add, change or delete a call forwarding number To perform this task, your wireless service provider must set up your SIM card or BlackBerry smartphone for this service. 1. From the Home screen, press the key.2. Press the key > Options > Call Forwarding. 3. Press the key. • To add a call forwar...

3. Press the key > Change Password. Fixed dialling and smart dialling Depending on your wireless service provider and wireless network, this feature might not be supported. About fixed dialling If you turn on fixed dialling, you can only make calls to contacts that appear in your fixed dialling l...

About smart dialling With the smart dialling feature, you can set a default country code and area code for phone numbers in the Contacts application so that you don't have to dial a country code and area code each time that you make a call, unless the country code or area code are different from the...

Conference call meetings, 172 Make a conference call Depending on your wireless service provider or your wireless service plan, this feature might not be supported. If your BlackBerry smartphone is connected to a CDMA network, you can't join more than two contacts to a conference call.1. During a ca...

Delete call logs 1. From the Home screen, press the key.2. Do one of the following: • To delete a single call log, highlight a call log.• To delete a range of call logs, highlight a call log. Press and hold the Shift key. On the trackpad, slide your finger up or down. Release the Shift key. 3. Press...

If your SIM card supports more than one phone number, you can make calls using your active phone number only, but you receive calls to all phone numbers. If you're already on a call, you receive calls to your active phone number only, and any calls that you receive to your other phone numbers receiv...

Turn on or turn off dialling from the lock screen, 53 Hide or display your phone number when you make calls Your wireless network can override the option that you choose.1. From the Home screen, press the key.2. Press the key > Options > In-call Settings. • To hide your phone number when you m...

• To answer calls automatically after 5 seconds, change the Auto Answer Calls field to After 5s (Bluetooth/ Headset Only). • To stop answering calls automatically after 5 seconds, change the Auto Answer Calls field to Never. 3. Press the key > Save. Reset a call timer A call timer provides the es...

Voice mail About your voice mail greeting and voice mail password Depending on your wireless service provider, the method for changing your voice mail greeting or voice mail password may differ. You should be able to access the options for changing your voice mail greeting or voice mail password whe...

Troubleshooting: Phone Some features aren't available on my smartphone The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone model and wireless service plan. Depending on your messaging service plan, some features or options might not b...

• If you have set call forwarding for the phone number provided by your wireless service provider, calls to your BlackBerry MVS Client phone number are also forwarded. To receive calls to your BlackBerry MVS Client phone number, verify that call forwarding is turned off. Related information Fixed di...

6. Click OK. My headset makes calls instead of my smartphone If your BlackBerry smartphone is connected to a Bluetooth® enabled headset, your smartphone might automatically make calls on the Bluetooth-enabled headset. Try the following actions: • Disconnect the Bluetooth-enabled headset from your sm...

Voice commands How to: Voice commands Perform an action using a voice command 1. On the Home screen or in a folder, click the Voice Dialling icon. 2. After the beep, say a voice command. Related information I can't make calls using a voice command, 62 Change the options for voice prompts After you s...

Available voice commands Voice command Description "Call < contact name or phone number>" Say this voice command to make a call. To perform this task with a Bluetooth® enabled device, such as a hands-free car kit or wireless headset, the paired Bluetooth enabled device must support thi...

Turn off choice lists for voice commands If your BlackBerry smartphone identifies more than one possible match to a voice command, your smartphone presents you with a list of possible matches or a choice list. You can turn off choice lists so that your smartphone always selects the best match and di...

Messages How to: Messages Messages at a glance Send an email 1. On the Home screen, click the Messages icon. 2. Press the key > Compose Email. 3. In the To field, type an email address or a contact name. 4. Type a message.5. Press the key > Send. Related information Search for a contact, 176Pe...

3. In the To field, do one of the following: • Type a contact name.• Press the key > Choose Contact. Click a contact. • Type a phone number that can receive text messages (including the country code and area code). For languages with non-Latin characters, press the Alt key to type numbers. Press ...

Delete a message On the Home screen, click the Messages icon. • To delete a message, highlight the message. Press the key > Delete. • To delete a saved message, press the key > View Saved Messages. Highlight the message. Press the key > Delete. If necessary, delete the message from your mes...

• To reply to a message, click Reply or Reply to All. • To forward a message, click Forward or Forward As. Related information I can't send messages, 32 View an address instead of a display name In a message, press the key > Show Address. To view the display name again, press the key > Show Na...

Set how long your smartphone stores messages 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Message Display and Actions. 3. Change the Days To Keep Messages field. 4. Press the key > Save. Related information Some messages no longer appear on my smartphone, 84 ...

Email How to: Email Composing and sending email Send an email 1. On the Home screen, click the Messages icon. 2. Press the key > Compose Email. 3. In the To field, type an email address or a contact name. 4. Type a message.5. Press the key > Send. Related information Search for a contact, 176P...

For information about completing this task for a personal email account that you have on your BlackBerry smartphone (such as Google Mail™ or Windows Live™ Hotmail®), visit www.blackberry.com/docs/smartphones and click the link under Email Set-up. 1. On the Home screen, click the Messages icon. 2. Pr...

Option Description Subject Specify the text that the email filter should search for in the Subject field of your email. Message Specify the text that the email filter should search for in the body of your email. Sent directly to me Set whether the email filter applies to email that includes your ema...

Related information Delete a message, 65 Empty the deleted items folder on your computer from your smartphone To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. On the Home screen, cl...

If wireless email reconciliation is turned on and your email account uses a BlackBerry Enterprise Server that supports flags, changes that you make to flags on your smartphone should be reflected in the email application on your computer. Likewise, changes that you make to flags in the email applica...

Use colour to differentiate work messages from other messages To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. On the Home screen or in a folder, click the Options icon. 2. Click Di...

4. Highlight a folder.5. Press the key > File. Related information Synchronise email over the wireless network, 72 Add, move, rename or delete an email folder To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, c...

Stop storing messages sent from your computer on your smartphone To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. On the Home screen, click the Messages icon. 2. Press the key > ...

3. Clear the Auto More check box. 4. Press the key > Save. To download more of an email, press the key > More or More All. View or hide call logs in the Messages application You can set your BlackBerry smartphone to show call logs, including missed calls, in the Messages application.1. From th...

Turn on or turn off read receipts Depending on your wireless service provider or administrator, you might not be able to perform this task, or some of the options might not appear. 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Email Preferences. 3. If the Message...

• To create a new label, click New Label. Type a label name. Click Save. • To delete a label, highlight a label. Press the key > Delete. Archive a Google Mail message or conversation If you archive a Google Mail message that is part of a conversation, the Archive label is applied to all of the me...

• Verify that your BlackBerry® smartphone is connected to the wireless network. • Verify that wireless email reconciliation is turned on. • Reconcile email messages manually. Some messages no longer appear on my smartphone If the application storage on your BlackBerry smartphone is full or you have ...

• Turn off wireless email reconciliation, and then turn it on again. Related information Synchronise email over the wireless network, 72 Email filters aren't working correctly Try the following actions: • Verify that your email filters are turned on. • Verify that your email filters appear in the or...

Text messages How to: Text messages About text messages To send and receive text messages, your wireless service provider must set up your wireless service plan for text messaging. Depending on your wireless service provider, this feature might not be supported. Depending on the typing input languag...

Composing and sending text messages Send a text message The number of recipients that you can send a text message to depends on your wireless service provider.1. On the Home screen, click the Text Messages icon. 2. Press the key > Compose Text Message. 3. In the To field, do one of the following:...

If you change the importance level for text messages, a high priority indicator or low priority indicator appears on your BlackBerry smartphone beside every text message that you send. If the recipient's device model and messaging application supports importance levels for messages, the importance l...

2. Press the key > Options. 3. In the SMS Text section, select the Disable Word Substitution check box. 4. Press the key > Save. Set how long your service centre attempts to send text messages If you send a text message and it cannot be delivered immediately, your service centre tries to send ...

2. Click Device > Advanced System Settings > Cell Broadcasting. 3. Select the Enable Cell Broadcasting check box. • If one or more cell broadcast channels appear on the screen, select the check box beside the channel.• If no cell broadcast channels appear on the screen, highlight the Empty fie...

4. Press the key > Save. Set whether pressing the Enter key sends text messages You can stop your text messages from being sent each time that you press the , which might prevent you from accidentally sending a message if you plan to include several lines of text.1. On the Home screen, click the ...

Try the following actions: • Verify that the file is a .vcf ( vCard) file, an .ics (iCalendar) file, or a media file (for example, a .jpg file, .gif file or .midi file). • Verify that the file isn't copyright protected. • If templates are available for your BlackBerry smartphone, use a blank templat...

Troubleshooting: PIN messages I can't send messages Try the following actions: • Verify that your BlackBerry® smartphone is connected to the wireless network. • If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN or a phone number for your contac...

Hide filed email from the message inbox, 77 Attachments How to: Attachments About files and attachments You can view and download attachments and store them on your BlackBerry smartphone or a media card. If your email account uses a BlackBerry Enterprise Server that supports accessing files on your ...

Save a file or an attachment To perform this task, your email account must be associated with the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. 1. In a message, in a calendar en...

• Update Contact Troubleshooting: Attachments A skipped content bar appears in a document More content is available for you to download to your BlackBerry smartphone. 1. To download the content, click the skipped content bar.2. Click More. A question mark appears on a slide A question mark appears o...

Allow messages from contacts in your contact list or allowed sender list 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Firewall. 3. In the Block Incoming Messages section select the check box beside one or more message types and then select the Contacts check b...

S/MIME-protected messages S/MIME-protected message basics About signing and encrypting messages If your email account uses a BlackBerry Enterprise Server that supports this feature, you can digitally sign or encrypt messages to add another level of security to email and PIN messages that you send fr...

Attach a certificate to a message You can attach a certificate to email and PIN messages.1. When composing a message, press the key > Attach > Certificate. 2. Highlight a certificate.3. Press the key > Continue. Download the certificate used to sign or encrypt a message If a certificate isn...

Add connection information for a certificate server from a message If you are enrolled with the PGP Universal Server, you cannot add connection information for a certificate server from a message.1. In a message, highlight the indicator at the end of the message. 2. Press the key > Import Server....

Encryption status indicators Your administrator sets whether messages that you receive are considered to be strong or weak. Indicator Description The message is strongly encrypted. The message is weakly encrypted. Check the status of a certificate or certificate chain If a certificate is included in...

3. Press the key > Save. Change the default signing and encryption option Your BlackBerry smartphone is designed to use the default signing and encryption option when you send a message to a contact that you haven't previously sent a message to or received a message from. Otherwise, your smartpho...

Your BlackBerry smartphone is designed to use the default message classification when you send a message to a contact that you haven't sent a message to or received a message from previously. If you have sent a message to or received a message from the contact previously, your smartphone tries to us...

2. Click Security > S/MIME. 3. Clear the Warn about problems with my certificates check box. 4. Press the key > Save. To turn on the prompt again, select the Warn about problems with my certificates check box. S/MIME-protected message troubleshooting Some signing and encryption options aren't ...

Encrypt a message using IBM Lotus Notes native encryption 1. When composing, forwarding or replying to a message, change the Encoding field to Lotus Notes Encryption. 2. If you are prompted, type your IBM Lotus Notes ID password. PGP protected messages PGP protected message basics About signing and ...

Attach a PGP key to a message You can attach a PGP key to email messages and PIN messages.1. When composing a message, press the key > Attach > PGP Keys. 2. Highlight a PGP key.3. Press the key > Continue. Download the PGP key used to sign or encrypt a message If a PGP key isn't included in...

Add connection information for a certificate server from a message If you are enrolled with the PGP Universal Server, you cannot add connection information for a certificate server from a message.1. In a message, highlight the indicator at the end of the message. 2. Press the key > Import Server....

2. Click Security > PGP. 3. Change the Message Viewer Icons field. 4. Press the key > Save. Change the encryption algorithms for PGP protected messages If a message has multiple recipients, your BlackBerry smartphone uses the first selected encryption algorithm in the list that all recipients ...

Files and attachments How to: Files File basics About files and attachments You can view and download attachments and store them on your BlackBerry smartphone or a media card. If your email account uses a BlackBerry Enterprise Server that supports accessing files on your organisation's network, you ...

Save a file or an attachment To perform this task, your email account must be associated with the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. 1. In a message, in a calendar en...

Send a file To send a video, the video must be recorded in MMS mode. The type of file that you're trying to send, the email account that you use and the applications that you have installed on your BlackBerry smartphone determine the method you can use to send a file. You can select and send multipl...

Related information Send a file, 98 Managing files and attachments View properties for a file You can view the size, author, publication date and other properties of a file.1. On the Home screen or in a folder, click the Media icon or Files icon. 2. Find and highlight a file.3. Press the key > Pr...

View a hidden file or folder You can view files or folders that you hid. 1. On the Home screen, click the folder that contains the file or folder that you hid.2. Press the key > Explore. 3. Browse to the folder that contains the file or folder that you hid.4. Press the key > Show Hidden. Relat...

• To rotate a slide, click Rotate. • To zoom in to or zoom out from a slide, click Zoom In or Zoom Out. • To zoom back to the original slide size, press the key > Fit to Screen. Save a slide 1. When viewing a presentation in slide view, press the key > Save Slide. 2. Enter a file name and high...

Media How to: Media Play a media file 1. On the Home screen, click the Media icon. 2. Click a media type.3. If necessary, click a category.4. Click a media file.5. If the media controls do not appear at the bottom of the screen, click the trackpad. • To play a media file, click the icon.• To pause a...

Improve sound quality for media files Depending on your BlackBerry® smartphone model, this feature might not be supported. To improve sound quality for media files, you must be using stereo headphones with your smartphone.1. Do one of the following: • On the Home screen, click the Media icon. Press ...

• To rename a file, click Rename. Type a name for the file. Click Save. • To delete a file, click Delete. View properties for a file You can view the size, author, publication date and other properties of a file.1. On the Home screen or in a folder, click the Media icon or Files icon. 2. Find and hi...

The type of file that you're trying to send, the email account that you use and the applications that you have installed on your BlackBerry smartphone determine the method you can use to send a file. You can select and send multiple picture files at one time. You can only send media files that you h...

File extensions Video file formats Audio file formats WMA WMV • Windows Media Audio 10 and Windows Media Audio 10 Professional MP3 — MP3 FLAC — FLAC OGG — • FLAC • Ogg Vorbis AAC — • AAC-LC • AAC+ • eAAC+ AMR — AMR-NB QCP — • QCELP • EVRC WAV — • PCM • G711 U/A • GSM 610 MID — Wave Synthesiser For i...

To stop shuffling songs, press the key > Shuffle. To stop repeating songs, press the key > Repeat > Off. Create a standard or an automatic playlist You create a standard playlist by manually adding songs that are on your BlackBerry device memory or media card. You create an automatic playli...

Troubleshooting: Music Some features aren't available on my smartphone The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone model and wireless service plan. Depending on your messaging service plan, some features or options might not b...

• If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generated and you're trying to open an encrypted media file on your computer or a device other than the BlackBerry smartphone that you used to encrypt the file, insert the media card into th...

Display closed captions in videos You can turn on closed captions so that text displays on the screen when you play video files that support closed captions.1. On the Home screen, click the Media icon. 2. Press the key > Media Options. 3. Select the Display Closed Captions check box. 4. If necess...

I can't open media files Try the following actions: • If you're trying to open a media file on your BlackBerry smartphone and your smartphone is connected to your computer, disconnect your smartphone from your computer. • If you're trying to open a media file on your computer using your smartphone a...

How to: Video camera Video camera These icons appear at the bottom of the screen in the video camera. You can click these icons. Start recording Pause recording Send video Rename video Delete video Record a video To perform this task, you might need to have a media card inserted in your BlackBerry s...

Change the video size and format The larger the video, the more storage space the video requires.1. On the Home screen, click the Media icon > Video Camera icon. 2. Press the key > Options. 3. Change the Video Format field. 4. Press the key > Save. Change the location for storing videos tha...

The flash dims or turns off If the camera has a flash, and the battery power level drops below 20 percent, the flash dims to conserve battery power. In cold temperatures, when the battery power level drops below 20 percent, the flash might turn off. I can't save media files Your BlackBerry smartphon...

How to: Camera Camera at a glance Camera icons These icons appear at the bottom of the screen in the camera. You can click these icons. View pictures Geotagging is turned on Geotagging is turned off Take another picture Flash is turned on Flash is turned off Automatic flash mode Scene mode Take a pi...

2. To switch between flash settings, click the flash icon at the bottom of the screen. When you close the camera, the flash setting is saved. Change the camera scene mode You can change the scene mode in the camera to optimise the settings for different environments. Descriptions of the scene modes ...

Change the review duration of the pictures that you take You can set how long a picture remains on the screen after you take it, or turn off that option so that you can take another picture straight away.1. On the Home screen, click the Camera icon. 2. Press the key > Options. • To change the rev...

About file encryption, 255 Pictures How to: Pictures Pictures at a glance Zoom, pan or rotate a picture In a picture, do one of the following: • To zoom in to the picture, click the trackpad.• To zoom out from the picture, press the key. • To pan the picture, when you are zoomed into it, slide your ...

3. Press the key > Set As Wallpaper. Related information My display changed, 206 View pictures as a slide show A slide show displays all the pictures in a category or folder in sequence.1. On the Home screen, click the Media icon > Pictures icon. 2. Click a category.3. Press the key > View ...

Import pictures to the Pictures application Importing pictures from other folders on your BlackBerry smartphone or media card into the Pictures application allows you to have access to your pictures, while maintaining your existing folder structures and file locations. 1. On the Home screen, click t...

My smartphone isn't using the correct ringtone or wallpaper If you're using a ringtone or wallpaper picture that you encrypted on your BlackBerry smartphone or on the media card using your smartphone password and you reset your smartphone, unlock your smartphone. Related information Lock or unlock y...

Ringtones, sounds and alerts How to: Ringtones, sounds and alerts About ringtones, sounds and alerts The profile that you select in the Sound and Alert Profiles application defines how your BlackBerry smartphone alerts you of phone calls, messages, reminders and browser content. Your smartphone has ...

2. Click Change Sounds and Alerts > Profile Management > Add Custom Profile. 3. In the Name field, type a name for the profile. 4. Click the item that you want to change.5. Change the ringtone, notifier or reminder information.6. Press the key > Save. To delete a custom profile, highlight t...

Flashing LED colour Description Green You're in a wireless coverage area. You can turn on or turn off this notification. Blue Your smartphone is connected to a Bluetooth® enabled device. You can turn on or turn off this notification. Red A new message has arrived and your selected profile is set to ...

Troubleshooting: Ringtones, sounds and alerts My smartphone is ringing or vibrating more times than expected For calls, the number of times that your BlackBerry smartphone vibrates is not determined by the number of vibrations that you set in your sound profile, and there is no setting for the numbe...

Browser How to: Browser Browser at a glance User Guide Browser 152

Browser basics Browsing webpages Visit a web page or search the Internet Depending on your wireless service provider, multiple browsers might appear on your BlackBerry smartphone. For more information about the charges associated with using each browser, contact your wireless service provider.1. On ...

Search for text in a message, in a file or on a webpage To search for text in a presentation, you must view the presentation in text view or in text and slide view. 1. In a message, in a file, in an attachment or on a webpage, press the key > Find or Find on Page. 2. Type the text.3. Press the ke...

• To copy an address for a link, pause on or highlight a link. Press the key > Copy Link. • To copy an address for a picture, pause on or highlight a picture. Press the key > Copy Image Link. To paste the address, press the key > Paste. Send a web address 1. On the Home screen, click the Br...

3. Highlight a bookmark.4. Press the key. • To change a bookmark, click Edit. Change the bookmark. Press the key. Click Save. • To delete a bookmark, click Delete. Send a bookmark for a webpage 1. On the Home screen, click the Browser icon. 2. Press the key > Bookmarks. 3. Highlight a bookmark.4....

• To use your browser home page as the start page when you first open the browser, change the Start Page field to Home Page. 4. Press the key > Save. Change the font size for text on webpages 1. On the Home screen, click the Browser icon. 2. Press the key > Options. 3. In the Web Content secti...

3. In the Web Content section, do one of the following: • To stop loading images on webpages, clear the Load Images check box. • To stop playing embedded media files on webpages, clear the Enable Embedded Media Files check box. 4. Press the key > Save. Stop blocking pop-ups on webpages 1. On the ...

4. Press the key > Save. Turn off JavaScript support JavaScript is used on some webpages to provide interactive features, such as menus and sounds. If you do not want the browser to provide JavaScript features, you can turn off JavaScript support.1. On the Home screen, click the Browser icon. 2. ...

Option Description Permit SSL 3.0 Specify whether your browser accepts SSL connections. If you do not select this option, your browser allows only TLS connections. Permit Insecure Renegotiation Specify whether your browser accepts connections to servers that allow insecure renegotiation. If you do n...

Add a trusted content server If your email account uses a BlackBerry Enterprise Server, you can add content servers to your list of trusted content servers to accelerate the authentication process when you are authenticating with a content server.1. On the Home screen or in a folder, click the Optio...

Browser push options Option Description Process MDS Set whether your BlackBerry smartphone accepts browser push messages from the BlackBerry Enterprise Server or the BlackBerry Internet Service. MDS Hosts Set whether your smartphone accepts push messages from all BlackBerry Enterprise Server instanc...

2. Click Subscribe to RSS Feed. 3. Select the check box beside each feed that you want to add.4. Click Subscribe. 5. Click OK. Troubleshooting: Browser I can't open a new tab You might not have enough available memory on your BlackBerry smartphone. Try the following actions: • Close a tab that you d...

Calendar How to: Calendar Synchronising calendar About synchronisation and reconciliation The wireless data synchronisation feature is designed to synchronise organiser data (contacts, calendar entries, tasks and memos) between your BlackBerry smartphone and the email application on your computer ov...

About synchronisation conflicts A synchronisation conflict occurs when you change the same email or organiser data item on your BlackBerry smartphone and in the email application on your computer. If you reconcile your email using wireless email reconciliation, on your smartphone, you can set whethe...

Manage data synchronisation conflicts You can change how conflicts that occur during organiser data synchronisation are resolved by turning off wireless data synchronisation, changing conflict resolution options and synchronising organiser data using the synchronisation tool of the BlackBerry Deskto...

Set an alarm in the calendar You can set an alarm in the calendar to go off at scheduled days and times. Scheduling alarms in the calendar does not change your regular alarm in the Clock application. Because the alarm tone settings are shared by the alarms in the Calendar and the Clock application, ...

Delete an appointment, meeting or alarm 1. On the Home screen, click the Calendar icon. 2. Highlight an appointment, meeting or alarm.3. Press the key > Delete. Respond to a meeting invitation 1. In a meeting invitation, press the key. 2. Click Accept, Tentative or Decline. 3. If you declined a d...

3. Click Invite Attendee, Change Attendee or Remove Attendee. 4. Press the key > Save. Forward a meeting invitation To perform this task, your email account must be associated with the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, ...

• To hide free time in Agenda view, clear the Show Free Time in Agenda View check box. 3. Press the key > Save. Change options for reminders 1. On the Home screen, click the Calendar icon. 2. Press the key > Options > Calendar Display and Actions. • To change the snooze time for reminders, ...

Show tasks in the calendar 1. On the Home screen, click the Calendar icon. 2. Press the key > Options > Calendar Display and Actions. 3. Select the Show Tasks check box. 4. Press the key > Save. Conference call meetings About conference calls You can create two types of conference calls wit...

5. Type a lowercase x. Do not include spaces before or after the x. 6. Type the moderator access code. Type a space after the moderator access code. ExampleIf the participant and moderator conference call bridge number is 1-800-555-5555, the moderator access code is 55555# and the participant access...

Some characters in calendar entries don't appear correctly after synchronisation If you schedule appointments or meetings on your BlackBerry smartphone that contain special characters or accents, your computer might not support these characters. On your computer, verify that you are using the correc...

Contacts How to: Contacts Contact basics Add a contact Do one of the following: • To add a contact using the Contacts application, on the Home screen, click the Contacts icon. At the top of the screen, click New Contact. Type the contact information. Press the key > Save. • To add a contact from ...

4. Press the key > Save. Change or delete a contact Do one of the following: • To change a contact, on the Home screen, click the Contacts icon. Highlight a contact. Press the key > Edit. Change the contact information. Press the key > Save. • To change a contact using information on your B...

Add a contact picture for caller ID 1. On the Home screen, click the Contacts icon. 2. Highlight a contact.3. Press the key > Edit. 4. Press the key > Add Picture. 5. Find, highlight and click a picture.6. If necessary, move the crop box to the portion of the picture that you want to use.7. Pr...

To remove a category from a contact, task or memo, clear the check box beside the category. Create a category for contacts, tasks or memos You can create categories to organise items in the Contacts application, Tasks application and MemoPad.1. On the Home screen or in the Applications folder, click...

2. If necessary, click a calendar account or contact list.3. Select the Wireless Synchronisation check box. 4. Press the key > Save. If you use the BlackBerry Internet Service, you must use the BlackBerry Desktop Software to synchronise calendar data. For more information, see the Help in the Bla...

Manage data synchronisation conflicts You can change how conflicts that occur during organiser data synchronisation are resolved by turning off wireless data synchronisation, changing conflict resolution options and synchronising organiser data using the synchronisation tool of the BlackBerry Deskto...

View a different contact list 1. On the Home screen, click the Contacts icon. 2. Press the key > Select Contact List. 3. Click a contact list. Change the default contact list 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > Default S...

Sort contacts or tasks 1. On the Home screen or in the Applications folder, click the Contacts icon or Tasks icon. 2. Press the key > Options. 3. If necessary, click General Options. 4. Change the Sort By field. 5. Press the key > Save. Troubleshooting: Contacts Contact list field data isn't a...

Clock How to: Clock Set the date and time 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the key > Set Time. • To get the date and time from the wireless network automatically, change the Update Time field to Automatic. Note that you must be connected to the w...

4. Press the key > Save. Change what appears on the screen when your smartphone is charging 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the key > Options. 3. Change the When Charging field. 4. Press the key > Save. Turn on the alarm 1. On the Home scr...

4. Press the key > Save. Troubleshooting: Clock The time on my smartphone is not correct 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the key > Set Time. 3. Try one of the following actions: • If the Update Time field is set to Automatic, press the key &g...

Tasks and memos Create a task or memo You can create tasks in the Tasks application or Calendar application, and you can make any of your tasks visible in the calendar. 1. On the Home screen, click the Calendar icon, or in the Applications folder, click the Tasks icon or MemoPad icon. • To create a ...

• To mark the task as deferred, in progress or waiting, click Open. Change the Status field. Press the key > Save. Hide completed tasks 1. On the Home screen or in the Applications folder, click the Tasks icon. 2. Press the key > Hide Completed. Show tasks in the calendar 1. On the Home screen...

Typing How to: Typing Typing icons These icons appear in the upper-right corner of the screen when you type. CAP lock (capital letter lock) Multi-tap mode NUM lock (number lock) Current input language Alt mode Typing basics Copy and paste at a glance Highlight, cut, copy or paste text 1. Press and h...

Do any of the following: • To type the first letter on a key, press the letter key once.• To type the second letter on a key, press the letter key twice.• To type the third letter on a key, press the letter key three times.• To type the fourth letter on a key, press the letter key four times. For ex...

Custom dictionary About the custom dictionary You can add words to the custom dictionary so that your BlackBerry smartphone recognises the word when you check spelling. Stop adding items to the custom dictionary automatically 1. On the Home screen or in a folder, click the Options icon. 2. Click Typ...

Undo a Word Substitution change If the Word Substitution feature changes a word that you don't want to change, you can undo the change. Turn off word substitution 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Language > Typing. 3. For a keyboard, click Advanced...

Stop displaying spelling suggestions in the list that appears when you type By default, if you start typing a letter combination that your BlackBerry smartphone does not recognise, spelling suggestions, when available, appear in bold in the list that appears when you type.1. On the Home screen or in...

Troubleshooting: Typing I can't check spelling You can check only the spelling of text that you type. You can check spelling in English, Afrikaans, Arabic, Catalan, Croatian, Czech, Danish, Dutch, French, German, Greek, Hebrew, Hungarian, Italian, Norwegian, Polish, Portuguese, Romanian, Russian, Sp...

Keyboard How to: Keyboard Show or hide the keyboard hide bar By default, a bar above the touch screen keyboard allows you to quickly hide the touch screen keyboard. You can change your options to show or hide the bar.1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and L...

3. Select the Key Tone check box. 4. Press the key > Save. Set the trackpad sensitivity You can set how the trackpad responds to your touch. A high sensitivity level requires less pressure than a lower sensitivity level.1. On the Home screen or in a folder, click the Options icon. 2. Click Typing...

Language How to: Language About typing input languages You can set a typing input language to use when you type. The typing input language can be different from the display language. For example, you might use your BlackBerry smartphone in French, but type messages in English. When you set a typing ...

Troubleshooting: Language Some characters do not appear correctly on my smartphone The BlackBerry Enterprise Server or BlackBerry Internet Service that's associated with your BlackBerry smartphone might not support the characters. For more information, contact your wireless service provider or admin...

Screen display How to: Screen display Use a picture as your smartphone wallpaper 1. On the Home screen, click the Media icon > Pictures icon. 2. Browse to a picture.3. Press the key > Set As Wallpaper. Related information My display changed, 206 Set options for backlighting 1. On the Home scre...

Organising applications on the Home screen About organising application icons Application icons can appear on the Home screen or in folders on the Home screen. If you cannot see all your application icons, they might be hidden. You can make all your application icons visible on the Home screen or in...

3. Press the key > Save. Add, rename or delete a folder on the home screen On the home screen, do one of the following: • To add a folder, press the key > Add Folder. Type a name for the folder. Click Add. • To rename a folder, highlight a folder. Press the key > Edit Folder. Type a name fo...

Change themes 1. On the Home screen or in a folder, click the Options icon. 2. Click Display > Screen Display. 3. In the Theme section, click a theme. 4. Click Activate. To delete a theme, click the theme. Click Delete. Related information My display changed, 206 Troubleshooting: Screen display M...

GPS technology Depending on your wireless service provider, this feature might not be supported. How to: GPS technology Depending on your wireless service provider, this feature might not be supported. Turn off location aiding or location data Location aiding and location data, if available for your...

1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Location Settings. 3. Change the GPS Data Source field. 4. Press the key > Save. Prevent others from tracking your location If your email account uses a BlackBerry Enterprise Server, your administrator might be abl...

Maps How to: Maps Pan a map To pan a map, your BlackBerry smartphone must be in pan mode and not zoom mode. The mode that your smartphone is in is displayed at the top of the map.1. On the Home screen, click the Maps icon. 2. If your smartphone is in zoom mode, click the trackpad to switch to pan mo...

View an address on a map using a link When your BlackBerry smartphone recognises an address in certain applications, such as instant messaging applications or the MemoPad, your smartphone underlines the address.1. Highlight an underlined address.2. Press the key > View on Map. View a list of poin...

• To send a location that's in a list, such as your list of favourite locations, go to the list. Highlight the location. Press the key. 2. Click Send Location. 3. Click a message type. Copy a location 1. Do one of the following: • To copy a location you are viewing on a map, press the key. • To copy...

Change the font settings for maps If you change the font settings for maps, your font settings for all other applications do not change.1. On a map, press the key > Options. 2. Click Global Map Options. 3. Perform any of the following actions: • Change the Default Font Family field. • Change the ...

Applications How to: Applications About multi-tasking Your BlackBerry smartphone supports multi-tasking, which allows you to run more than one application at a time. During a call, for example, you might want to switch to the Calendar application to view your appointments or switch to the Contacts a...

Keep an application running in the background and switch to another application • To switch to another application, press and hold the key until the application switcher appears. Click an application icon. If the application icon that you want doesn't appear, click the Home icon and navigate to the ...

3. Click an application. Delete an application If your email account uses a BlackBerry Enterprise Server, your organisation might not permit you to delete some applications. For more information, contact your administrator.1. On the Home screen or in a folder, highlight an application icon.2. Press ...

Error messages: BlackBerry Device Software "App" or "JVM" might appear before an error message. For example, "JVM Error 101" or "App Error 200." Error message and cause Possible solution Error 101: Application error Error 102: Java file error Error 106: Graphics syste...

BlackBerry Device Software How to: BlackBerry Device Software About updating the BlackBerry Device Software You might want to update your BlackBerry Device Software for one of the following reasons:• To access new applications and features • To resolve a technical issue • Your wireless service provi...

Update the BlackBerry Device Software from a website If your email account uses a BlackBerry Enterprise Server you might not be able to perform this task. Check with your administrator for BlackBerry Device Software updates that have been approved for use in your organisation. Research In Motion rec...

Find your smartphone model number and version of the BlackBerry Device Software Do one of the following: • On the Home screen or in a folder, click the Options icon. Click Device > About Device Versions. • If supported by your input language, in a message or memo, type myver followed by a space. ...

Manage Connections Mobile network How to: Mobile network Manage Connections at a glance Check what wireless networks your smartphone connects to You can check the types of networks your BlackBerry smartphone can connect to on your smartphone, as well as by visiting www.blackberry.com/go/devices to s...

• To turn on a network connection, select the check box beside a connection type.• To turn off a network connection, clear the check box beside a connection type.• To turn on the network connections that were turned on previously, click Restore Connections. Related information I can't connect to a W...

Switch wireless networks manually To perform this task, your wireless service plan must include this service and your BlackBerry smartphone must be connected to a GSM or UMTS network. Your smartphone is designed to switch to an appropriate wireless network automatically when you travel.1. On the Hom...

5. Press the key > Delete. 6. Press the key > Close. Change the order of preferred networks To perform this task, your BlackBerry smartphone must be connected to a GSM or UMTS network. Depending on your wireless service plan, this feature might not be supported. Your smartphone connects to net...

Wireless coverage indicators Indicators in the top right-hand corner of the Home screen display the wireless coverage level for the area in which you are using your BlackBerry smartphone. For more information about wireless coverage areas, contact your wireless service provider. Indicator Descriptio...

Troubleshooting: Mobile network I can't connect to the mobile network Try the following actions: • If your BlackBerry smartphone uses a SIM card, verify that your SIM card is inserted in your smartphone correctly. • If your smartphone normally connects to a CDMA network and your smartphone supports ...

Wi-Fi technology Depending on your BlackBerry smartphone model, the Wi-Fi feature might not be supported. How to: Wi-Fi technology Check what wireless networks your smartphone connects to You can check the types of networks your BlackBerry smartphone can connect to on your smartphone, as well as by ...

Connect to a Wi-Fi network About connecting to a Wi-Fi network With Wi-Fi technology, your BlackBerry smartphone can access the Internet by connecting to a wireless router or wireless access point at your home, work or in a hotspot area. Your smartphone uses the Wi-Fi network instead of the mobile n...

• To use a PIN, click Enter PIN into router. On your smartphone, click Start. Your smartphone provides you with a PIN. On the administration screen for your router or access point, type the PIN. Connect to a Wi-Fi network manually If you know the name of the Wi-Fi network that you want to connect to...

Install a root certificate on your smartphone You might not be able to connect to some Wi-Fi networks until you install a root certificate on your BlackBerry smartphone. You can install the root certificate on your computer, and then use the BlackBerry Desktop Software to synchronise the root certif...

Permission Description Internet Set whether third-party applications can access the Internet through your wireless service provider (for example, using a direct Internet connection or WAP gateway). Wi-Fi (if supported) Set whether third-party applications can use Wi-Fi connections. Near Field Commun...

Bluetooth technology How to: Bluetooth technology About Bluetooth Bluetooth® technology is designed to establish a wireless connection between your BlackBerry smartphone and a Bluetooth enabled device, such as a hands-free car kit or a wireless headset. Before you can connect your BlackBerry smartph...

• If the Bluetooth enabled device does not have a keyboard (for example, a wireless headset), on your BlackBerry smartphone, type the pairing passkey that either appears on the Bluetooth enabled device or is provided in the documentation that came with the Bluetooth enabled device. The passkey is mo...

Share contacts with a paired Bluetooth enabled car kit 1. On the Home screen, click the connections area at the top of the screen or click the Manage Connections icon. 2. Click Networks and Connections > Bluetooth Connections. 3. Highlight a Bluetooth® enabled car kit.4. Press the key > Transf...

Send and receive a contact card using Bluetooth technology You can send and receive contact cards directly through the Contacts application using Bluetooth® technology.1. On the Home screen, click the Contacts icon. 2. Click a contact.3. Press the key > Send Contact Card > Send Using Bluetooth...

Bluetooth technology options Bluetooth profiles Depending on your BlackBerry smartphone model and wireless network, some profiles might not be supported. Option Description Audio Source (A2DP) This profile allows you to output audio from your BlackBerry smartphone to Bluetooth® enabled devices that ...

Option Description Wireless Bypass This service allows you to connect your BlackBerry smartphone to a Bluetooth enabled computer that is running the BlackBerry Desktop Software so that you can send and receive email messages and synchronise your organiser data without using a connection to the wirel...

Change the pairing name for your BlackBerry smartphone 1. On the Home screen, click the connections area at the top of the screen or click the Manage Connections icon. 2. Click Networks and Connections > Bluetooth Connections. 3. Press the key > Options. 4. In the Device Name field, type a nam...

Encrypt data that you send or receive using Bluetooth technology To perform this task, the paired Bluetooth® enabled device must support data encryption. 1. On the Home screen, click the connections area at the top of the screen or click the Manage Connections icon. 2. Click Networks and Connections...

Related information Make your smartphone discoverable, 243 My list of paired Bluetooth devices doesn't appear Try the following actions: • Verify that Bluetooth® technology is turned on. • Verify that you added Bluetooth enabled devices to the paired Bluetooth enabled devices list. Related informati...

Smart accessories About the Smart Accessories application You can change how your BlackBerry smartphone functions when you connect it to a dock, charger or charging pod by creating a dock profile to identify the dock or charger in the Smart Accessories application. For example, you might be able to ...

3. Click a dock profile.4. Change the dock settings.5. Press the key > Save. Delete a saved dock profile 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Smart Accessories. 3. Highlight a dock profile.4. Press the key > Delete. User Guide Smart accessories 250

Power and battery How to: Power and battery Turn off your smartphone Depending on your theme, the location or name of the Power Off icon might differ from the location or name in this task.• If you haven't set your BlackBerry smartphone to turn on and turn off automatically at specific times, press ...

Storage space and media cards How to: Storage space and media cards About media cards Depending on your BlackBerry smartphone model, you can insert a microSD media card into your smartphone to take videos and increase the storage space that's available on your smartphone for storing media files such...

4. To set a password for your data, in the Password field, enter a password. 5. In the Confirm field, re-enter the password. 6. Click Save. Related information Restore smartphone data from your media card, 254 Restore smartphone data from your media card To perform this task, mass storage mode must ...

My smartphone doesn't recognise my media card, 257 Format your media card or built-in media storage Depending on your BlackBerry smartphone model, you might not be able to format your smartphone's built-in media storage. CAUTION: If you format your media card or built-in media storage, all of the da...

You can set encryption to include or exclude your contacts. If you turn on encryption for contacts and you receive a call when your smartphone is locked, the encrypted contact information doesn't appear on the screen. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security &g...

Research In Motion recommends that you regularly create and save a back-up file on your computer, especially before you update any software. Maintaining a current back-up file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen or corrupted by an unforeseen...

Search How to: Search Search for an item You can search for help, contacts, documents, files, memos, pictures, videos and more on your BlackBerry smartphone. You can choose to narrow your search from an app. You can also choose to expand your search to the Internet.1. On the Home screen, click the i...

Search for messages You can search for messages on your BlackBerry smartphone. You might also be able to search for messages in the email application on your computer or in another associated email account if your email account uses the BlackBerry Internet Service or a BlackBerry Enterprise Server t...

Field Description Service If your smartphone is associated with more than one email address, change the email account that your smartphone should search in for messages. Not all email accounts support this feature. Folder Change the folder that your smartphone should search in for messages. Show Cha...

1. In a message, in a file, in an attachment or on a webpage, press the key > Find or Find on Page. 2. Type the text.3. Press the key on the keyboard. To search for the next instance of the text, press the key > Find Next or Find Next on Page. Search for a contact You can search for contacts i...

SIM card Depending on your wireless service provider and wireless network, your BlackBerry smartphone might not use a SIM card. How to: SIM card Add a contact to your SIM card 1. In the contact list, press the key > SIM Phone Book. 2. Press the key > New. 3. Type the contact information.4. Pre...

Replace or merge contacts on your wireless service provider's contact back-up server In order to perform this task, you will need to sign up for your wireless service provider's contact back-up service, and you must have backed up your SIM card phone book to your wireless service provider's contact ...

Change the display name for a phone number If your SIM card supports more than one phone number, you can personalise the display name for your phone numbers.1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > SIM Card. 3. Highlight a phone...

Security How to: Security Security basics About the smartphone password If you set a BlackBerry smartphone password, you'll be prompted to enter your password to unlock your smartphone. If you forget your password, it can't be recovered. If you exceed the number of allowed password attempts, your sm...

I forget my smartphone password, 33Delete smartphone data, third-party applications or media card files, 268 Change the smartphone password 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Password > Change Password. Lock or unlock your smartphone You can lock ...

Delete smartphone data, third-party applications or media card files Before you delete your BlackBerry smartphone data or media card files, consider backing up these items so that you have a copy on your computer.CAUTION: If you have turned on encryption, the process for deleting all smartphone data...

4. Press the key > Save. Encryption About encrypting data on your smartphone When encryption for data on your BlackBerry smartphone is turned on, your smartphone uses a private key to encrypt data as it is stored on your smartphone, including data that your smartphone receives when it's locked. Y...

• To encrypt files using an encryption key that your smartphone generates, change the Mode field to Device Key. • To encrypt files using your smartphone password, change the Mode field to Device Password. • To encrypt files using an encryption key and your smartphone password, change the Mode field ...

If you can't send or receive work email messages, regenerating an encryption key might help resolve the issue. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Security Status Information. 3. Highlight a service.4. Press the key. 5. Click Regenerate Encryption Key...

Delete sensitive application data from the temporary smartphone memory 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Memory Cleaning. 3. To delete sensitive data for all applications, in the Memory to clean section, click Clean. ...

About certificate enrolment If your work email account uses a BlackBerry Enterprise Server that supports this feature, you can download certificates over the wireless network using a certification authority profile provided by your administrator. Depending on your organisation, enrolment for a certi...

Property Description Serial Number This field displays the certificate serial number in hexadecimal format. Key Usage This field displays approved uses of the public key. Subject Alt Name This field displays an alternative email address for the certificate subject, if an alternative email address is...

Delete a certificate 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificates. 3. Highlight a certificate.4. Press the key > Delete. View the certificate chain for a certificate 1. On the Home screen or in a folder, click th...

Indicator Description Enrolment with the certificate authority profile is pending because an action from the user is required to continue, or because enrolment is scheduled to occur later.Enrolment with the certificate authority profile is required and will occur automatically. Check the revocation ...

Certificate revocation reasons Reason Description Unknown The revocation reason does not match any of the predefined reasons. Key Compromise A person who is not the key subject might have discovered the private key value. CA Compromise Someone might have revealed the private key of the certificate i...

2. Click Security > Advanced Security Settings > Certificates. 3. Press the key > Fetch Certificates. 4. Press the key > Options. 5. Clear the Prompt for Label checkbox. 6. Press the key > Save. When you add a certificate, your BlackBerry smartphone uses the certificate subject as the...

3. Press the key > Show Media Card Certs or Import Media Card PGP Keys. To view the details for a certificate or PGP key, press the key > Details. View details for a PGP key 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > PGP...

2. Click Security > PGP. 3. Highlight a PGP key.4. Press the key > Trust or Distrust. Revoke a PGP key If you revoke a PGP key, the PGP key is revoked only in the key store on your BlackBerry smartphone. Your smartphone doesn't update the revocation status on the PGP Universal Server.1. On the...

4. Press the key > Options. 5. Clear the Prompt For Label check box. 6. Press the key > Save. When you add a PGP key, your BlackBerry smartphone uses the name that the PGP Universal Server set for the key when it generated the key. Turn off the fetch status prompt that appears when you add a P...

Connection options for OCSP and CRL servers Option Description Friendly Name Type a display name for the certificate server. Server URL Type the web address of the certificate server. Connection options for LDAP-enabled servers Option Description Friendly Name Type a display name for the server. Ser...

Key store About the key store The key store on your BlackBerry smartphone might store the following items: • Personal certificates or PGP keys (public and private key pairs) • Certificates that you download using a certification authority profile or the BlackBerry Desktop Software • Root certificate...

Add contacts automatically when you add certificates or PGP keys to the key store You can set your BlackBerry smartphone to add a contact to your contact list using information from a certificate or PGP key in your key store. For example, if you add a colleague's public certificate to your key store...

Reject certificate revocation lists from unverified CRL servers 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Key Stores. 3. Clear the Accept Unverified CRLs check box. 4. Press the key > Save. Your BlackBerry smartphone rejec...

Import a certificate from a smart card 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificates. 3. Press the key > Import Smart Card Certs. 4. Enter your smart card password.5. Select the check box beside a certificate.6. C...

3. If necessary, change the Authentication Type field to Smart Card. 4. Change the Certificate Status Check field. 5. Press the key > Save. If your smartphone checks the status of your authentication certificate and finds that it is revoked or expired, your smartphone locks. Store the passphrase ...

6. In the Password field, type a new password. 7. Press the key > Save. About software tokens You might need a software token to log in to a VPN. A software token includes a token code that your BlackBerry smartphone regenerates periodically and a PIN. If you use a software token to log in to a V...

Third-party application control About permissions and trust status for third-party applications You or your administrator can set permissions that control how third-party applications on your BlackBerry smartphone interact with the other applications on your smartphone. For example, you can control ...

About direct Internet connections for third-party applications Some third-party applications that you add to your BlackBerry® smartphone might require a direct TCP or HTTP connection to the Internet. For example, a stock price application might need to connect to the Internet to retrieve the latest ...

Interaction permissions for third-party applications Permission Description Cross Application Communication Specify whether third-party applications can communicate and share data with other applications on your BlackBerry smartphone. Device Settings Specify whether third-party applications can turn...

Data permissions for third-party applications Permission Description Email Set whether third-party applications can access email messages, text messages or PIN messages on your BlackBerry smartphone. Organiser Data Set whether third-party applications can access organiser data such as contacts, cale...

Permission Description Near Field Communication Set whether third-party applications can use NFC connections. Troubleshooting: Security I forget my smartphone password If you forget your BlackBerry smartphone password, it can't be recovered. If your smartphone uses a BlackBerry Enterprise Server, yo...

Service books and diagnostic reports Accept, delete or restore a service book Your wireless service provider or administrator might send a service book to your BlackBerry smartphone over the wireless network to add an additional service or application to your smartphone. 1. On the Home screen or in ...

• To submit the diagnostic report, click Email Report or PIN Report. • To delete the diagnostic report, click Delete. • To delete all diagnostic reports, click Delete All. Related information I can't run or submit a diagnostic report, 301 Set a default recipient for diagnostic reports If you set the...

Synchronisation How to: Synchronisation About synchronisation and reconciliation The wireless data synchronisation feature is designed to synchronise organiser data (contacts, calendar entries, tasks and memos) between your BlackBerry smartphone and the email application on your computer over the wi...

Troubleshooting: Synchronisation Email messages aren't reconciling over the wireless network Try the following actions:• Verify that your BlackBerry® smartphone is connected to the wireless network. • Verify that wireless email reconciliation is turned on. • Reconcile email messages manually. Organi...

Accessibility options How to: Accessibility Screen accessibility options Display closed captions in videos You can turn on closed captions so that text displays on the screen when you play video files that support closed captions.1. On the Home screen, click the Media icon. 2. Press the key > Med...

Turn on or turn off TTY support 1. From the Home screen, press the key.2. Press the key > Options > TTY. 3. Change the TTY field. 4. Press the key > Save. A TTY indicator appears in the connections area at the top of the Home screen. Related information About TTY support, 55Phone options, 5...

Voice command Description "Check network" Say this voice command to check the wireless network that your smartphone is connected to. "Check battery" Say this voice command to check the battery power level. "Repeat" Say this voice command to have the last voice prompt repeated...

Calculator Use the calculator On the Home screen or in the Applications folder, click the Calculator icon. • To press a key in the calculator, click the key or press the corresponding key on the BlackBerry smartphone keyboard. Convert a measurement 1. On the Home screen or in the Applications folder...

Glossary ADN An abbreviated dialling number (ADN) is a short telephone number, such as 999, that is used to reach public services. APN access point name BCC blind carbon copy BlackBerry MDS BlackBerry® Mobile Data System CC carbon copy CDMA Code Division Multiple Access certificate A certificate is ...

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