BlackBerry 9380 - Manual

Video enhancements You can now play back video in HD (720 x 1280) format.You can now record and play back videos in full screen size in either landscape or portrait view. Picture enhancements When you rotate JPEG and PNG pictures, the pictures are saved automatically in the rotated view.Sort picture...

About downloading apps with the BlackBerry App World, 29 Visit the Setup application The Setup application helps you learn about navigation and typing, change options to personalize your BlackBerry smartphone, and set up network connections, such as Bluetooth connections. You can also set up email a...

Flashing LED color descriptions The LED on the top of your BlackBerry smartphone flashes different colors to indicate the statuses described. Flashing LED color Description Green Indicates that you're in a wireless coverage area. You can turn on or turn off this notification. Blue Indicates that you...

Your Home screen Home screen at a glance Use a picture as your smartphone wallpaper 1. On the home screen, click the Media icon > Pictures icon. 2. Browse to a picture. 3. Press the key > Set As Wallpaper . Related information My display changed, 232 Add a shortcut to your home screen or Favor...

Feature availability The following items affect the availability of features on your BlackBerry smartphone. The features discussed are meant as examples, and are not inclusive of every feature that might or might not be available on your smartphone. Smartphone model Features such as GPS, the camera ...

networks don't support features such as call blocking, call forwarding, or cell broadcasting. For more information, contact your wireless service provider. Region Depending on your region, you might have the option to add or update apps using the BlackBerry App World storefront. You might also be ab...

• Internet Mail Account : Use this option to associate your BlackBerry smartphone with one or more existing email accounts (for example, Windows Live Hotmail) or to create a new email address for your smartphone. • Enterprise Account : If your administrator gave you an enterprise activation password...

Related information About BlackBerry ID, 14 Transfer files to and from your smartphone 1. Connect your BlackBerry smartphone to the computer using a USB cable. 2. In the dialog box that appears on your smartphone, select one of the following file transfer options:• If you want to transfer most types...

Note: If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that already appears in your contact list, your BlackBerry smartphone does not copy the SIM card contact. Change your ring tone, notifiers, reminders, or alerts In any sound profile, you can ch...

If you are viewing a location other than your current location, to get directions to this location from your current location, press the key > Navigate to Here . Your BlackBerry smartphone must have an internal GPS receiver or be paired with a Bluetooth enabled GPS receiver to perform this task. ...

Tips: Finding apps Look in a folder on your home screen. Some apps are located in folders on your home screen. Click a folder to see what apps are inside. Make all hidden apps visible on the home screen. On the home screen, press the key > Show All Icons . To unhide an app, highlight it and then ...

Tips: Extending battery life Close apps when you're finished with them. In an app, press the key and click Close or Exit . Turn on battery saving mode. On the home screen or in a folder, click the Options icon. Click Device > Battery Saving Mode . Select the Turn on Battery Saving Mode when batte...

If your smartphone has a camera flash, turn off the flash. On the home screen, click the Camera icon. Click the flash icon at the bottom of the screen until the flash off indicator appears. Keep your battery connections clean. Every few months, use a cotton swab or dry cloth to clean the metal conta...

Tips: Keeping your information safe You can take some simple steps to help prevent the information on your BlackBerry smartphone from being compromised, such as avoiding leaving your smartphone unattended.Research In Motion recommends that you regularly create and save a backup file on your computer...

Change the active phone number From the home screen, press the key. Click your phone number at the top of the screen. Click a phone number. Shortcuts: Typing with the touch screen keyboard Depending on the typing input language that you're using, some shortcuts might not be available. Depending on t...

Common troubleshooting I can't make or receive calls Try the following actions: • Verify that your BlackBerry smartphone is connected to the wireless network.• Verify that your wireless service plan includes phone or voice services.• If you can't make calls and fixed dialing is turned on, verify tha...

Related information Set options for backlighting, 227 Email messages aren't reconciling over the wireless network Try the following actions: • Verify that your BlackBerry smartphone is connected to the wireless network.• Verify that wireless email reconciliation is turned on.• Reconcile email messag...

Networks and Connections > Bluetooth Connections . Highlight a Bluetooth enabled device. Press the > Devices Properties . Clear the Encryption checkbox. Press the key > Save . Related information Make your smartphone discoverable, 281 The media player screen closes If you pause or stop a me...

Tips and shortcuts Tips: Doing things quickly For full instructions, click the links under Related information at the bottom. Access popular options such as setting the alarm, viewing notifications, and turning on or turning off network connections. Highlight and click the areas at the top of the ho...

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen ...

Audio and video files Pause an audio or video file Press the Mute key on the right side of your BlackBerry smartphone. Resume playing an audio or video file Press the Mute key again. Play the next audio file Press and hold the Volume Up key on the right side of your smartphone. Play the previous aud...

Phone How to: Phone Phone at a glance Phone icons These icons appear at the top of the home screen and in the Phone application. Missed call Received call Placed call Voice mail message User Guide Phone 56

Phone basics Find your phone number Do one of the following: • To view your active phone number, from the home screen, press the key. Your phone number appears at the top of the screen. • To view a list of your multiple phone numbers, from the home screen, press the key. Click the area at the top of...

To end a call, press the key. Related information Change your ring tone, notifiers, reminders, or alerts, 31 I can't make or receive calls, 41 Answer a second call Depending on your wireless service provider and wireless network, this feature might not be supported. During a call, press the key. • T...

Mute a call During a call, press the Mute key on the right side of your smartphone. To turn off mute, press the Mute key again. Place a call on hold If your BlackBerry smartphone is connected to a CDMA network, you can't place a call on hold. During a call, press the key > Hold . To resume a call...

Emergency calls About emergency calls and Emergency Callback Mode If you're outside of a wireless coverage area and the indicator appears at the top of the screen, you can call only emergency numbers. Your BlackBerry smartphone is designed to allow emergency calls even when your smartphone is locked...

• To decrease the volume, press the Volume Down key on the right side of your smartphone. • To mute the volume, press the Mute key on the right side of your smartphone. To turn off mute, press the Mute key again. If you press the Mute key during a call, your smartphone mutes the call so that you can...

Speed dial Set up speed dial for a contact 1. From the home screen, press the key. 2. Press the key > View > Speed Dial List . 3. In the Speed Dial Numbers list, click an unassigned key. 4. Click a contact. 5. If necessary, click a phone number for the contact. To make a call using speed dial,...

About call blocking The blocked calling feature allows you to block all incoming calls or block incoming calls only when roaming. You can also block all outgoing calls and all outgoing international calls, or you can block outgoing international calls only when roaming.To use the blocked calling fea...

Related information I can't make or receive calls, 41 Set options for dialing extensions 1. From the home screen, press the key. 2. Press the key > Options > Smart Dialing . 3. In the Number field, type the main phone number for an organization. 4. In the Wait For field, set how long your Blac...

Make a conference call Before you begin: Depending on your wireless service provider or your wireless service plan, this feature might not be supported.If your BlackBerry smartphone is connected to a CDMA network, you can't join more than two contacts to a conference call. 1. During a call, press th...

Leave a conference call Before you begin: You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call meeting in the calendar.If you make a conference call, you can leave the conference call and the call continues without you. Depen...

• To delete a range of call logs, touch two call logs simultaneously and slide your finger up or down to select additional call logs. 3. Press the key > Delete . Add, change, or delete call log notes 1. From the home screen, press the key. 2. At the top of the screen, swipe left or right to view ...

• Your wireless service provider has provided you with a phone number, and your organization has provided you with a BlackBerry MVS Client phone number. If your SIM card supports more than one phone number, you can make calls using your active phone number only, but you receive calls to all phone nu...

Sort phone numbers or contacts on the phone screen 1. From the home screen, press the key. 2. Press the key > Options > Call Logs and Lists . • To sort phone numbers or contacts by frequency of use, change the Phone List View field to Most Used . • To sort contacts alphabetically by contact na...

Turn on or turn off TTY support 1. From the home screen, press the key. 2. Press the key > Options > TTY . 3. Change the TTY field. 4. Press the key > Save . A TTY indicator appears in the connections area at the top of the home screen. Related information About TTY support, 72 Phone option...

• To add one or more additional pauses position the cursor at the beginning of the Password field and then select Add Pause . This option is for adding a short period between the voice mail access number and the password. • To be prompted before sending the password, position the cursor at the begin...

Troubleshooting: Phone Some features aren't available on my smartphone The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone model and wireless service plan.Depending on your messaging service plan, some features or options might not be...

• If you have more than one phone number associated with your smartphone, verify that the phone number that you want to make calls from and receive calls to is set as your active phone number. • If you're using your BlackBerry MVS Client phone number, verify that support for the BlackBerry MVS Clien...

I can't change the number of times that my smartphone rings Depending on your wireless service provider, you might not be able to choose the length of time that your BlackBerry smartphone rings before the call is picked up by voice mail. For more information, contact your wireless service provider. ...

My headset makes calls instead of my smartphone If your BlackBerry smartphone is connected to a Bluetooth enabled headset, your smartphone might automatically make calls on the Bluetooth-enabled headset.Try the following actions: • Disconnect the Bluetooth-enabled headset from your smartphone.• Duri...

Voice commands How to: Voice commands Perform an action using a voice command 1. On the home screen or in a folder, click the Voice Dialing icon. 2. After the beep, say a voice command. Related information I can't make calls using a voice command, 77 Change the options for voice prompts After you sa...

Available voice commands Voice command Description "Call < contact name or phone number >" Say this voice command to make a call. To perform this task with a Bluetooth enabled device, such as a handsfree car kit or wireless headset, the paired Bluetooth enabled device must support this...

1. On the home screen or in a folder, click the Options icon. 2. Click Typing and Language > Language . 3. Change the Voice Dialing field. 4. Press the key > Save . Related information My smartphone doesn't recognize names or numbers in voice commands, 82 Turn off choice lists for voice comman...

Messages How to: Messages application Messages at a glance Search for messages You can search for messages on your BlackBerry smartphone. You might also be able to search for messages in the email application on your computer or in another associated email account if your email account uses the Blac...

• To search for messages using the criteria from your last advanced search, press the key > Search by > Advanced . Press the key > Last . Note: If you search for messages, your smartphone doesn't search attachments. To stop a search, press the key. Related information Do more with your mess...

Set how long your smartphone stores messages 1. On the home screen, click the Messages icon. 2. Press the key > Options > Message Display and Actions . 3. Change the Days To Keep Messages field. 4. Press the key > Save . Related information Some messages no longer appear on my smartphone, 1...

Press the key > Save . Email Set up an email address 1. On the Home screen, click the Setup icon. 2. In the Setup section, click the Email Accounts icon. 3. Follow the screens to set up your email address. When your email address is set up correctly, you receive a confirmation message. To view an...

Press the key > Options > Email Account Management . 3. Click the email account that you want to change options for. For more information about personal email accounts, visit www.blackberry.com/docs/smartphones and click the link under Email Setup . Compose and send an email 1. On the home scr...

On the home screen, click the Messages icon. • To save an email or PIN message, highlight an email or PIN message. Press the key > Save . • To save a draft email, press the key > Compose Email > Save Draft . Related information View saved messages, 90 Blind carbon copy a contact You can bli...

Options for email filters Option Description From Specify one or more contacts or email addresses that the email filter should search for in the From field of your email. Separate multiple contacts or email addresses with a semicolon (;). To specify that the email filter should search for all contac...

Option Description forwarded, specify whether it is forwarded with high importance or with the email header only. Filter email by sender or subject 1. On the home screen, click the Messages icon. 2. Highlight an email. 3. Press the key > Filter by > Sender or Subject . 4. Type a name for the e...

2. Highlight a Google Mail message or conversation. 3. Press the key > Report Spam . 4. If necessary, click Yes . Text messages About text messages To send and receive text messages, your wireless service provider must set up your wireless service plan for text messaging. Depending on your wirele...

Attach a media file, contact card, appointment, or location to a text message Before you begin: To attach a video, the video must be recorded in MMS mode. 1. When you're composing a text message, press the key > Attach . 2. Click an attachment type. 3. Click a file. Related information I can't at...

Stop receiving messages from a cell broadcast channel Before you begin: Verify that your wireless service provider does not use the cell broadcast channel to manage services, such as preferred rates, based on your location. 1. On the home screen or in a folder, click the Options icon. 2. Click Devic...

Unsubscribe from public warning messages Depending on your region and wireless network, the name of the public warning system will vary. 1. On the home screen, click the Messages icon. 2. Press the key > Options . 3. Click the appropriate public warning system. 4. To choose which types of public ...

5. Press the key > Send . Related information Personal distribution lists, 193 I can't send messages, 42 Create a link for a PIN You can create a link for a PIN in a message, calendar entry, task, or memo. If you click the link, you can send a PIN message. When you are typing text, type pin: and ...

Attachments How to: Attachments About files and attachments You can view and download attachments and store them on your BlackBerry smartphone or a media card. If your email account uses a BlackBerry Enterprise Server that supports accessing files on your organization's network, you can preview file...

• If there are multiple attachments in a message or calendar entry, highlight an attachment. Press the key. • If you are downloading a file from a webpage, press the key. 2. Click Download Attachment or Download File . 3. Click the folder that you want to save the file or attachment in. 4. Click Sav...

1. On the home screen or in a folder, click the Media icon or Files icon. 2. Find and highlight a file. 3. Press the key > Properties . Related information Hide a file or folder, 128 View a hidden file or folder, 129 Contact cardsAbout contact cards A contact card (sometimes called avCard or .vcf...

Troubleshooting: AttachmentsA skipped content bar appears in a document More content is available for you to download to your BlackBerry smartphone. 1. To download the content, click the skipped content bar.2. Click More . A question mark appears on a slide A question mark appears on a slide if your...

3. Click the certificate or PGP key.• To import the certificate or PGPkey, click Import Certificate or Import PGP Key . • To import and trust the certificate or PGP key, click Trust Certificate or Trust PGP Key Related information I can't open an attachment in an encrypted message, 118 Attachment in...

Press the key > Encryption Details . S/MIME and PGP protected message status Digital signature indicators for S/MIME or PGP protected messages Indicator Description Your BlackBerry smartphone verified the digital signature. The BlackBerry Enterprise Server that is associated with your smartphone ...

Check the status of a certificate or certificate chain If a certificate is included in a received message, or is already stored in the key store on your BlackBerry device, you can check the status of the sender's certificate, or you can check the status of the sender's certificate and all other cert...

3. In the General section, change the Truncation Mode field to Send Anyway or More All And Send . 4. Press the key > Save . To turn on the prompt again, change the Truncation Mode field to Prompt User . Turn off the prompt that appears when you use a certificate or PGP key that is not recommended...

IBM Lotus Notes native encrypted messagesAbout IBM Lotus Notes native encrypted messages If your email account uses a BlackBerry Enterprise Server that supports this feature, you can send and receive messages on your BlackBerry smartphone using IBM Lotus Notes native encryption. When you send or rec...

Generate an encryption key, 327 Change or delete a contact, 188 Turn on or turn off data service or set roaming options, 259 Options for email filters, 94 Resend a message, 90 Wireless coverage indicators, 262 Turn on, turn off, or check the status of a network connection, 258 Resend a message, 90 I...

The number of new or unread messages is different than I expect The number of new or unread messages includes saved messages and filed messages.If you have set your BlackBerry smartphone to hide filed messages and you receive a new message in an email folder other than your inbox in the email applic...

A message, attachment, or Google Mail conversation is cut short or doesn't appear Try the following actions: • Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections.• If "More available" appears at the end of the message or attachment,...

HTML email messages don't appear correctly Try the following actions: • Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections.• Try downloading external pictures. Press the key > Get Images . • Try viewing your message in plain text. Press ...

• Verify that your BlackBerry smartphone is connected to the wireless network. If you're not in a wireless coverage area, your smartphone should send the messages when you return to a wireless coverage area. • Verify that fixed dialing is turned off. Related information Turn on, turn off, or check t...

Files and attachments How to: Files File basics About files and attachments You can view and download attachments and store them on your BlackBerry smartphone or a media card. If your email account uses a BlackBerry Enterprise Server that supports accessing files on your organization's network, you ...

Save a file or an attachment Before you begin: To perform this task, your email account must use the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. 1. In a message, in a calendar...

5. Click a folder. 6. Press the key > Paste . Related information Send a file, 107 Managing files and attachments View properties for a file You can view the size, author, publication date, and other properties of a file. 1. On the home screen or in a folder, click the Media icon or Files icon. 2...

3. Find and highlight the file or folder you want to hide. 4. Press the key > Properties . 5. Select the Hidden checkbox. 6. Click OK . After you hide a file or folder, it is no longer visible on your BlackBerry smartphone. Related information View a hidden file or folder, 129 View a hidden file ...

Troubleshooting: Files A message, attachment, or Google Mail conversation is cut short or doesn't appear Try the following actions: • Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections.• If "More available" appears at the end of the...

Media How to: Media Media file basics Play a media file 1. Do one of the following:• On the home screen, click the Media icon. Click a media type. If necessary, click a category. • On the home screen or in the Applications folder, click the Voice Notes icon. 2. Click a file. 3. If the media controls...

Mute a call, 59 Improve sound quality for media files, 134 Amplify the volume using the audio boost feature, 134 Amplify the volume using the audio boost feature The audio boost feature allows you to amplify the volume more than the normal volume settings allow for songs, ring tones, and videos. 1. ...

View properties for a file You can view the size, author, publication date, and other properties of a file. 1. On the home screen or in a folder, click the Media icon or Files icon. 2. Find and highlight a file. 3. Press the key > Properties . Related information Hide a file or folder, 128 View a...

Send a file Before you begin: To send a video, the video must be recorded in MMS mode. 1. On the home screen or in a folder, click the Media icon or Files icon. 2. Find and highlight a file. 3. Press the key > Send . 4. Click a message type. 5. If necessary, turn on Bluetooth technology and choos...

File extensions Video file formats Audio file formats ASFWMAWMV • Windows Media Video 9• VC-1 • Windows Media Audio 9 and Windows Media Audio 9 Professional • Windows Media Audio 10 and Windows Media Audio 10 Professional MP3 — MP3 FLAC — FLAC OGG — • FLAC• Ogg Vorbis AAC — • AAC-LC• AAC+• eAAC+ AMR...

• GIF• PNG• TIF• WBMP For information about media file extensions and media file formats for your smartphone, visit www.blackberry.com/docs/ smartphones and click Smartphones > BlackBerry Smartphones > Supported Media . Related information Supported audio and video file formats and extensions,...

Add the song that is playing to a playlist 1. When playing a song, press the key > Add To Playlist . 2. Click a playlist. Move or delete a song in a playlist 1. On the home screen, click the Media icon > Music icon. 2. Click Playlists . 3. Click a standard playlist. 4. Highlight a song.• To ch...

3. If the media controls don't appear at the bottom of the screen, touch the screen. 4. When the video shows the picture that you want to use as the thumbnail picture, click the icon. 5. Press the key > Set Video Thumbnail . Display closed captions in videos You can turn on closed captions so tha...

Press the key > Options . 3. Change the Video Format field. 4. Press the key > Save . Related information View properties for a file, 107 Reduce blurriness in the videos that you take The image stabilization option helps reduce blurriness that is caused by slight movements of the video camera ...

Camera icons These icons appear at the bottom of the screen in the camera. You can click these icons. View pictures Geotagging is turned on Geotagging is turned off Take another picture Flash is turned on Flash is turned off Automatic flash mode Scene mode Take a picture 1. On the home screen, click...

2. To switch between flash settings, click the flash icon at the bottom of the screen. When you close the camera, the flash setting is saved. Change the camera scene mode You can change the scene mode in the camera to optimize the settings for different environments. Descriptions of the scene modes ...

Press the key > Options . 3. Change the Store Pictures field. 4. Press the key > Save . Pictures Related information Transfer files to and from your smartphone, 30 Pictures at a glance Use a picture as your smartphone wallpaper 1. On the home screen, click the Media icon > Pictures icon. 2....

Zoom, pan, or rotate a picture In a picture, do one of the following:• To zoom in to the picture, touch the screen with your finger and thumb and pinch them apart. • To zoom out from the picture, touch the screen with your finger and thumb and pinch them together. • To pan the picture, when you are ...

View pictures in list view or thumbnail view 1. On the home screen, click the Media icon > Pictures icon. 2. Click a category. 3. Press the key > View > Thumbnails or List . Organize pictures by date or folder 1. On the home screen, click the Media icon > Pictures icon. 2. Press the key ...

FM Radio Depending on your BlackBerry smartphone model and wireless service provider, this feature might not be supported. Turn on or turn off FM radio Before you begin: To perform this task, you must have wired headphones plugged into your BlackBerry smartphone. On the home screen, click the Media ...

Troubleshooting: Media Some features aren't available on my smartphone The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone model and wireless service plan.Depending on your messaging service plan, some features or options might not be...

Copy, move, rename, or delete a file, 128 Change the size of pictures that you take, 145 Change the video size and format, 142 I can't open media files Try the following actions: • If you're trying to open a media file on your BlackBerry smartphone and your smartphone is connected to your computer, ...

Depending on yourBlackBerry smartphone model, you might be able to decrease the blurriness in pictures that is caused by slight movements of the camera by turning on image stabilization in the camera options. I can't listen to FM radio Try the following actions: • Verify that you have wired headphon...

Ring tones, sounds, and alerts How to: Ring tones, sounds, and alerts Icons for sound and alert profiles The icon for the sound and alert profile that's active appears at the top of the home screen, under the date. You can click the icon to switch to a different sound profile or to change notificati...

Change your ring tone, notifiers, reminders, or alerts In any sound profile, you can change your ring tone or notifier tone to an audio file that's stored in your BlackBerry smartphone's built-in media storage or media card. You can also change the options for volume, notifications during calls, LED...

Add or delete a contact alert You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or groups of contacts. When you receive a call or message from the contact, your BlackBerry smartphone uses the assigned ring tone or alert, eve...

Flashing LED color descriptions The LED on the top of your BlackBerry smartphone flashes different colors to indicate the statuses described. Flashing LED color Description Green Indicates that you're in a wireless coverage area. You can turn on or turn off this notification. Blue Indicates that you...

4. Press the key > Save . Troubleshooting: Ring tones, sounds, and alerts My smartphone is ringing or vibrating more times than expected For calls, the number of times that your BlackBerry smartphone vibrates isn't determined by the number of vibrations that you set in your sound profile, and the...

Browser How to: Browser Browser at a glance User Guide Browser 161

Browser basics Browsing the InternetBrowse the Internet For more information on the charges associated with using the browser, contact your wireless service provider. 1. On the home screen, click the Browser icon. 2. In the address bar, type a web address or search terms. 3. Press the key on the key...

On a webpage, press the key. 2. Click Home . Close the browser 1. On a webpage, press the key. 2. Click Close . Playing media files, viewing pictures, and downloading filesView a full picture on a webpage 1. On a webpage, highlight or pause on a picture. 2. Press the key > View Image . • To zoom ...

• To copy an address for a web page, press the key > Copy Page Address . • To copy an address for a link, pause on or highlight a link. Press the key > Copy Link . • To copy an address for a picture, pause on or highlight a picture. Press the key > Copy Image Link . To paste the address, pr...

• To add a bookmark folder, click Add Subfolder . • To rename a bookmark folder, click Rename Folder . Type a new name for the folder. Press the key on the keyboard. • To delete a bookmark folder, click Delete Folder . Browser options Change your browser home page or start page 1. On the home screen...

Press the key > Save . Turn off JavaScript support JavaScript is used on some webpages to provide interactive features, such as menus and sounds. If you do not want the browser to provide JavaScript features, you can turn off JavaScript support. 1. On the home screen, click the Browser icon. 2. P...

If you change a browser security option, other applications on your BlackBerry smartphone that access a server might be affected. Option Description Permit SSL 3.0 Specify whether your browser accepts SSL connections. If you do not select this option, your browser allows only TLS connections. Permit...

Add a trusted content server If your email account uses a BlackBerry Enterprise Server, you can add content servers to your list of trusted content servers to accelerate the authentication process when you are authenticating with a content server. 1. On the home screen or in a folder, click the Opti...

Your smartphone supports different types of browser push messages. Service loading messages and service indication messages include updated information. Other browser push messages include messages that appear in your browser cache. Browser push options Option Description Process MDS Set whether you...

Add an RSS feed from the browser 1. In the browser, on a webpage with an RSS feed, press the key. 2. Click Subscribe to RSS Feed . 3. Select the checkbox beside each feed that you want to add. 4. Click Subscribe . 5. Click OK . Troubleshooting: Browser I can't open a new tab You might not have enoug...

No browser is available on my smartphone Depending on your wireless service plan, this feature might not be supported.Verify that your BlackBerry smartphone is connected to the wireless network. Related information Turn on, turn off, or check the status of a network connection, 258 User Guide Browse...

Calendar How to: Calendar Synchronizing calendar About synchronization and reconciliation The wireless data synchronization and wireless email reconciliation features are designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) and reconcile email between your BlackBerry...

About synchronization conflicts A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry smartphone and in the email application on your computer.If you reconcile your email using wireless email reconciliation, on your smartphone, you can set whether...

Calendar basics Switch calendar views You can view your appointments and meetings in one of four calendar views. Day view, Week view, and Month view display all your appointments and meetings for the selected time period. Agenda view displays all your scheduled appointments, meetings, and free time ...

Set an alarm in the calendar You can set an alarm in the calendar to go off at scheduled days and times. Scheduling alarms in the calendar does not change your regular alarm in the Clock application. Because the alarm tone settings are shared by the alarms in the Calendar and the Clock application, ...

Related information Turn off your smartphone, 303 I can't schedule appointments that span multiple days, 185 I can't set some fields when scheduling appointments, 185 Delete an appointment, meeting, or alarm 1. On the home screen, click the Calendar icon. 2. Highlight an appointment, meeting, or ala...

• To email the meeting organizer, click Email Organizer . • To emaill all meeting participants, including the organizer, click Email All Attendees . Calendar options Change how the calendar is displayed 1. On the home screen, click the Calendar icon. 2. Press the key > Options > Calendar Displ...

Change the default calendar Changing the default calendar changes the email address that meeting invites are sent from. 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > Default Services . 3. Change the Calendar (CICAL) field. 4. Press t...

Save your conference call information You can save your conference call information so that it is added to the conference call fields automatically when you create a conference call meeting from your BlackBerry smartphone. 1. On the home screen, click the Calendar icon. 2. Press the key > Options...

About synchronization conflicts, 177 Synchronize organizer data over the wireless network, 177 I can't enter a conference call with the Join Now option The Join Now option might not appear in the meeting notification if the meeting organizer isn't using a BlackBerry smartphone that supports the Join...

Contacts How to: Contacts Contact basics Add a contact Do one of the following: • To add a contact using the Contacts application, on the home screen, click the Contacts icon. At the top of the screen, click New Contact . Type the contact information. Press the key > Save . • To add a contact fro...

When you are composing a message, press the key > Attach > Contact . 2. Find and highlight a contact. 3. Press the key > Continue . Related information I can't attach a file to a text message, 124 Add a contact picture for caller ID 1. On the home screen, click the Contacts icon. 2. Highlig...

Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM Lotus Notes, you can apply more than one category to a task on your BlackBerry smartphone, but only one category synchronizes with the task in Lotus Notes.Categories are shared between...

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen ...

If you reconcile your email using wireless email reconciliation, on your smartphone, you can set whether the email on your smartphone or the email on your computer takes precedence when an email reconciliation conflict occurs.If you synchronize your organizer data using wireless data synchronization...

• To change a personal distribution list, click Edit Group . Click a contact. Click Add Member , Change Member , or Delete Member . Press the key > Save Group . • To delete a personal distribution list, click Delete Group > Delete . Note: When you delete a contact from a personal distribution ...

Store SIM card contacts on your wireless service provider's contact backup server Depending on your wireless service provider and your wireless service plan, you might be able to store your contacts on your wireless service provider's contact backup server. For more information, contact your wireles...

My contact pictures keep changing The contact pictures in applications (for example, in the contacts application), might change if you set more than one application on your BlackBerry smartphone to replace contact pictures. Depending on how often or how many of your contact pictures are being replac...

Clock How to: Clock Set the date and time 1. On the home screen or in the Applications folder, click the Clock icon. 2. Press the key > Set Time . • To get the date and time from the wireless network automatically, change the Update Time field to Automatic . Note that you must be connected to the...

Troubleshooting: Clock The time on my smartphone isn't correct 1. On the home screen or in the Applications folder, click the Clock icon. 2. Press the key > Set Time . 3. Try one of the following actions: • If the Update Time field is set to Automatic, press the key > Update Time . • If you've...

Tasks and memos Create a task or memo You can create tasks in the Tasks application or Calendar application, and you can make any of your tasks visible in the calendar. 1. On the home screen, click the Calendar icon, or in the Applications folder, click the Tasks icon or MemoPad icon. • To create a ...

Synchronizing tasks and memos About synchronization and reconciliation The wireless data synchronization and wireless email reconciliation features are designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) and reconcile email between your BlackBerry smartphone and the...

To delete a category, highlight the category. Press the key > Delete . Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords. 1. On the home screen, click the ...

Typing How to: Typing Typing icons These icons appear in the upper-right corner of the screen when you type. CAP lock (capital letter lock) Multi-tap mode NUM lock (number lock) Current input language Alt mode Typing basics Copy and paste at a glance User Guide Typing 209

Clear text from a field In a field that you typed text into, press the key > Clear Field . Typing input methods About typing input methods The typing input method that you use determines how you type. For example, if you're using the predictive input method, your BlackBerry smartphone displays a ...

• To turn off all typing assistance, change the Style field to Direct . If the Direct option doesn't appear, on the home screen, click Options > Typing and Language > Keyboard . Change the Portrait Keyboard Type field to Full . • To set your smartphone to suggest word predictions as you type, ...

If you're using the SureType input method, even though most keys have more than one letter, you only have to press the letter key for each letter in a word once. Your smartphone also displays a list of suggested words so that you don't have to type the entire word. 1. Press the letter key once for e...

Press the key > Save . Custom dictionary Add, change, or delete a word in the custom dictionary You can add words to the custom dictionary so that your BlackBerry smartphone recognizes the word when you check spelling. Because SureType technology uses the same dictionary, if you're using the Sure...

Your BlackBerry smartphone has built-in word substitution entries that correct common mistakes. For example, word substitution changes hte to the. You can create word substitution entries for your common typing mistakes or for abbreviations. For example, you might create a word substitution entry th...

Turn off word substitution 1. On the home screen or in a folder, click the Options icon. 2. Click Typing and Language > Typing . 3. For a keyboard, click Advanced Style Options . 4. Clear the Spelling checkbox. 5. Press the key > Save . Spelling checker You can check spelling if your input lan...

Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create. 1. Press the key > Check Spelling . 2. Do any of the following:• To accept the suggested spelling, click a word in the list that appears. • To ignore the suggested spelling, press the key. • To i...

Keyboard How to: Keyboard Change the keyboard layout You can change your keyboard layout to a QWERTY, QWERTZ, or AZERTY layout, or your BlackBerry smartphone can attempt to set your keyboard layout automatically based on your location and wireless service provider. 1. On the home screen or in a fold...

Turn on or turn off trackpad sounds 1. On the home screen or in a folder, click the Options icon. 2. Click Typing and Language > Trackpad Sensitivity . 3. Select or clear the Audible Roll checkbox. 4. Press the key > Save . Set the trackpad sensitivity You can set how the trackpad responds to ...

Language How to: Language About typing input languages You can set a typing input language to use when you type. The typing input language can be different from the display language. For example, you might use your BlackBerry smartphone in French, but type messages in English.When you set a typing i...

Change an input or display language Before you begin: In order to change an input or display language, the language must already be installed on your BlackBerry smartphone. If the language you want to use is not installed on your smartphone, you might be able to add it using the BlackBerry Desktop S...

To stop using the language key to switch languages, clear the Virtual Keyboard Language Key checkbox. The language key is replaced by a key with the symbol most often used in your typing input language. Change which languages appear when you switch input languages 1. On the home screen or in a folde...

Screen display How to: Screen display Use a picture as your smartphone wallpaper 1. On the home screen, click the Media icon > Pictures icon. 2. Browse to a picture. 3. Press the key > Set As Wallpaper . Related information My display changed, 232 Set options for backlighting 1. On the home sc...

4. Press the key > Save . Related information Use grayscale or reverse contrast for the screen display, 231 Screen display, 227 Organizing applications on the Home screen About organizing application icons Application icons can appear on the Home screen or in folders on the Home screen. If you ca...

Move an application icon 1. On the Home screen or in an application folder, highlight an application icon. 2. Press the key. • To move the application icon to a different location on the Home screen, click Move . Click the new location. • To move the application icon into an application folder, clic...

Use grayscale or reverse contrast for the screen display 1. On the home screen or in a folder, click the Options icon. 2. Click Accessibility . • To use grayscale for the screen display, change the Color Contrast field to Greyscale . • To use reverse contrast for the screen display, change the Color...

Troubleshooting: Screen display My display changed Depending on your theme, display options such as icons, fonts, and your home screen background might change when you switch themes. No application opens when I press a Convenience key Try the following: • If you haven't done so, assign an applicatio...

GPS technology Depending on your wireless service provider, this feature might not be supported. How to: GPS technology Depending on your wireless service provider, this feature might not be supported. Turn off location aiding or location data Location aiding and location data, if available for your...

Troubleshooting: GPS technology Depending on your wireless service provider, this feature might not be supported. I can't use GPS technology Depending on your wireless service provider, this feature might not be supported. If you are outdoors, move away from buildings and expose your BlackBerry smar...

Compass How to: Compass About the compass Depending on your wireless service provider, this feature might not be supported. You can only use the Compass application in portrait view.You can use the Compass application to determine your direction in relation to the Earth's magnetic poles or to true n...

Maps How to: Maps Map basics Get directions 1. On the home screen, click the Maps icon. 2. Press the key > Get Directions . 3. Do one of the following to specify a starting location:• To specify your current location, if your BlackBerry smartphone has an internal GPS receiver or is paired with a ...

• To zoom to a point on a map, press the key > Zoom to Point . • To zoom out, on the screen, slide your fingers apart. Pan a map 1. On the home screen, click the Maps icon. 2. If your smartphone is in zoom mode, press the key > Pan Mode . 3. On the screen, swipe in any direction. Map favorites...

5. Do any of the following:• In the Label field, type a new name for the location. • In the Description field, type a description of the location. 6. Click OK . Delete a location from your list of favorites 1. On the home screen, click the Maps icon. 2. Press the key > Favorites . 3. Highlight a ...

3. Select a promotion. 4. Select Show Coupon . View more promotion details 1. On the home screen, click the Maps icon. 2. Tap the icon. 3. Do any of the following:• To view the promotion location, select Map . • To view directions to the promotion location, select Route , confirm the Start and End l...

Press the key > Save . Change the display language for maps If you change your display language for maps, the display language settings for all other applications do not change. 1. On a map, press the key > Options . 2. Click Set Global Map Services . 3. Do one of the following:• To view text ...

Press the key > Save . Troubleshooting: Maps I can't use GPS technology Depending on your wireless service provider, this feature might not be supported. If you are outdoors, move away from buildings and expose your BlackBerry smartphone to open sky. If you are indoors, move close to a window.If ...

Applications How to: Applications About multitasking Your BlackBerry smartphone supports multitasking, which allows you to run more than one application at a time. During a call, for example, you might want to switch to the Calendar application to view your appointments or switch to the Contacts app...

About multitasking, 245 Close an app so that it is not running in the background To optimize the performance of your BlackBerry smartphone, try to close apps when you are finished with them. 1. To see which applications are running, press and hold the key until the application switcher appears. 2. C...

Delete an application If your email account uses a BlackBerry Enterprise Server, your organization might not permit you to delete some applications. For more information, contact your administrator. 1. On the Home screen or in a folder, highlight an application icon. 2. Press the key > Delete . V...

• If you downloaded the app from the BlackBerry App World storefront, on the Home screen, click the BlackBerry App World icon. Press the key > Help . • If you downloaded the app with the BlackBerry Desktop Software, for more information about restoring apps, see the Help in the BlackBerry Desktop...

Reload the BlackBerry Device Software using the BlackBerry Desktop Software Before you begin: Before you reload the BlackBerry Device Software, download and install the latest version of the BlackBerry Desktop Software.You may need to reload the BlackBerry Device Software to resolve a technical issu...

BlackBerry ID How to: BlackBerry ID About BlackBerry ID A BlackBerry ID gives you convenient access to multiple BlackBerry products and services. After you create a BlackBerry ID, you can use your BlackBerry ID email address and password to log in to any BlackBerry product that supports BlackBerry I...

Change your BlackBerry ID information You can change your display name, security question and answer, and password. You can change your BlackBerry ID information from a computer or on a BlackBerry smartphone running BlackBerry 7. Depending on the app, you can also change your information from inside...

BlackBerry Device Software How to: BlackBerry Device Software About updating the BlackBerry Device Software You might want to update your BlackBerry Device Software to access new applications and features or to resolve a technical issue. The duration of the update process can range from 15 minutes t...

• To update your software using a website, from your computer, visit www.blackberry.com/update . Click Check for Updates . Connect your smartphone to your computer. 2. Complete the instructions on the screen. If you updated your software over the wireless network, to delete the previous version of s...

Troubleshooting: BlackBerry Device Software I can't update the BlackBerry Device Software over the wireless network Depending on the options that your wireless service provider or administrator sets, you might not be able to update your BlackBerry Device Software over the wireless network.Try the fo...

My smartphone responds slowly or freezes Try the following actions: • Close unused applications.• Free some of your application storage.• Update your BlackBerry Device Software.• Remove and re-insert the battery. For more information about inserting the battery, see the printed documentation that ca...

Manage Connections Mobile network How to: Mobile network Manage Connections at a glance Check which wireless networks your smartphone connects to The types of networks listed do not reflect network connections, only the ability of your BlackBerry smartphone model to connect to those networks. For mo...

Turn on, turn off, or check the status of a network connection You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more information, see the Safety and Product Information booklet for your BlackBerry smartphone. On the home screen, click the...

Preferred wireless network listAbout the preferred wireless network list Your wireless service provider might have agreements with other wireless service providers that permit you to use their services when you are traveling. You can use the preferred wireless network list to control the order in wh...

Wireless coverage indicators Indicators in the upper-right corner of the home screen display the wireless coverage level for the area that you are using your BlackBerry smartphone in. For more information about wireless coverage areas, contact your wireless service provider. Indicator Description Pr...

Troubleshooting: Mobile network I can't connect to the mobile network Try the following actions: • If your BlackBerry smartphone uses a SIM card, verify that your SIM card is inserted in your smartphone correctly.• If your smartphone normally connects to a CDMA network and your smartphone supports i...

Related information Turn on or turn off data service or set roaming options, 259 Wi-Fi technology Depending on your BlackBerry smartphone model, the Wi-Fi feature might not be supported. How to: Wi-Fi technology Check which wireless networks your smartphone connects to The types of networks listed d...

3. Press the key > Options . • To turn on the prompt that appears for hotspots, select the Prompt me when a saved hotspot is found nearby checkbox. • To turn off the prompt that appears for hotspots, clear the Prompt me when a saved hotspot is found nearby checkbox. 4. Press the key > Save . O...

Option Description Server SAN If necessary, type the server SAN that your smartphone should use to verify that it's connecting to the correct Wi-Fi network. Install a root certificate on your smartphone You might not be able to connect to some Wi-Fi networks until you install a root certificate on y...

certificate must be transferred to your smartphone before you can connect to the network. For more information, talk to your administrator. • If you use EAP-TLS to connect to a Wi-Fi network, verify that you added your authentication certificate to your smartphone. The certificate must be transferre...

Mobile Hotspot mode Depending on your wireless service provider, this feature might not be available. How to: Mobile Hotspot mode Mobile Hotspot mode basics About Mobile Hotspot mode You can use the Wi-Fi technology on your BlackBerry smartphone in one of two ways: Wi-Fi mode or Mobile Hotspot mode....

Connect to the mobile network manually while using Mobile Hotspot mode If your BlackBerry smartphone is connected to a GSM network, and Mobile Hotspot mode is turned on, you might have to manually connect to the mobile network using your APN. To get the user name and password for your APN, contact y...

Related information Bluetooth profiles, 282 Submit a Mobile Hotspot diagnostic report 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Mobile Hotspot Connections . 3. Press the key > Diagnostic...

Bluetooth technology How to: Bluetooth technology About Bluetooth Bluetooth technology is designed to establish a wireless connection between your BlackBerry smartphone and a Bluetooth enabled device, such as a hands-free car kit or a wireless headset.Before you can connect your BlackBerry smartphon...

2. Click Networks and Connections > Bluetooth Connections > Add New Device > Search . 3. Click a Bluetooth enabled device. 4. If necessary, do one of the following:• If the Bluetooth enabled device does not have a keyboard (for example, a wireless headset), on your BlackBerry smartphone, ty...

Switch to a paired Bluetooth enabled device during a call Before you begin: To perform this task, you must turn on Bluetooth technology. During a call, press the key > Activate <Bluetooth device> . Related information Turn on or turn off Bluetooth technology, 278 Share contacts with a paire...

Bluetooth technology options Bluetooth profiles Depending on your BlackBerry smartphone model and wireless network, some profiles might not be supported. Option Description Audio Source (A2DP) This profile allows you to output audio from your BlackBerry smartphone to enabled devices that support ste...

Option Description Wireless Bypass This service allows you to connect your BlackBerry smartphone to a Bluetooth enabled computer that is running the BlackBerry Desktop Software so that you can send and receive email messages and synchronize your organizer data without using a connection to the wirel...

2. Click Networks and Connections > Bluetooth Connections . 3. Press the key > Options . 4. Clear the Connect on Power Up checkbox. 5. Press the key > Save . Troubleshooting: Bluetooth technology I can't pair with a Bluetooth enabled device Try the following actions: • Verify that your Blac...

I can't type a passkey on a Bluetooth enabled device If you can't type a passkey on a Bluetooth enabled device, the passkey might already be defined.On your BlackBerry smartphone, in the Enter passkey for <device name> field, try typing 0000 . I can't send or receive files If you're trying to ...

NFC technology Depending on your wireless service provider, this feature might not be available. How to: NFC technology About NFC technology If your wireless service provider supports NFC technology, you can use NFC technology to quickly and wirelessly exchange information between your BlackBerry sm...

BlackBerry Tag Pair with a Bluetooth enabled device using BlackBerry Tag 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Bluetooth Connections . 3. Click Add New Device . 4. Align the back of you...

2. Navigate to a webpage. 3. Align the back of your BlackBerry smartphone with the back of another NFC-enabled device. Smart tags About smart tags Organizations might add smart tags to items such as posters, flyers, or t-shirts. When you tap the back of your BlackBerry smartphone against a smart tag...

NFC technology options Allow NFC payment transactions when your smartphone is turned off, locked, or the backlight is off 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Near Field Communication ...

Troubleshooting: NFC technology NFC doesn't appear on the Manage Connections screen If your email account uses a BlackBerry Enterprise Server, depending on the options that your administrator sets, you might not be able to perform this task. For more information, contact your administrator. My smart...

Media server How to: Media server About the media server Using the media server you can wirelessly share media files from your BlackBerry smartphone with supported devices that are Universal Plug and Play compatible, such as some computers, TVs, or other home entertainment equipment. Supported devic...

Smart accessories About the Smart Accessories application You can change how your BlackBerry smartphone functions when you connect it to a dock, charger, or charging pod by creating a dock profile to identify the dock or charger in the Smart Accessories application. For example, you might be able to...

Power and battery How to: Power and battery Inserting the SIM card, media card, and battery Remove the battery door Insert the SIM card Depending on your BlackBerry smartphone model or your wireless service provider, you might not need a SIM card for your smartphone. User Guide Power and battery 301

Slide the SIM card into the slot. Insert the media card and battery The media card is optional. If a media card is included, it might already be inserted. User Guide Power and battery 302

When abusive behavior is identified you are prompted to immediately shut down the app or ignore the prompt and allow the app to continue running. If you decide to ignore the prompt, Application Resource Monitor will not monitor the app again. Troubleshooting: Power and battery My battery life is sho...

Storage space and media cards How to: Storage space and media cards About media cards Depending on your BlackBerry smartphone model, you can insert a microSD media card into your smartphone to take videos and increase the storage space that's available on your smartphone for storing media files such...

• To back up smartphone data excluding email, clear the Save emails checkbox. 3. Click Continue . 4. To set a password for your data, in the Password field, enter a password. 5. In the Confirm field, re-enter the password. 6. Click Save . Related information Restore smartphone data from your media c...

Format your media card or built-in media storage Depending on your BlackBerry smartphone model, you might not be able to format your smartphone's built-in media storage. CAUTION: If you format your media card or built-in media storage, all of the data that's saved to your media card or built-in medi...

Depending on the amount of storage space available, you might not be able to encrypt files on your smartphone or on your media card.You can set encryption to include or exclude your contacts. If you turn on encryption for contacts and you receive a call when your smartphone is locked, the encrypted ...

Troubleshooting: Storage space and media cards My smartphone doesn't recognize my media card Try the following actions: • Verify that your media card is inserted in your BlackBerry smartphone correctly. For more information about inserting a media card into your smartphone, see the printed documenta...

Search How to: Search Search for an item You can search for help, contacts, documents, files, memos, pictures, videos, and more on your BlackBerry smartphone. You can narrrow your search from an app, or you can extend your search to the Internet. You can also view items you selected from previous se...

Do more with your message search results, 316 Message search criteria, 315 Message search criteria Field Description Search Messages Specify whether you search for messages that are on your BlackBerry smartphone or for messages that are in an email application on your computer. Name Specify one or m...

Field Description Show Change the status of messages that your smartphone should search for. Type Change the type of messages that your smartphone should search for. Do more with your message search results 1. In the search results, highlight a message. 2. Press the key. • To view more available sea...

2. Type the text. 3. Press the key on the keyboard. To search for the next instance of the text, press the key > Find Next or Find Next on Page . Search for a contact You can search for contacts in your contact list or, if your email account uses a BlackBerry Enterprise Server, you might also be ...

Security How to: Security Security basics About the smartphone password There are several types of password protection that you can use on your BlackBerry smartphone. Smartphone password You can create a smartphone password to help protect your smartphone from unauthorized access and use, and you ca...

Lock or unlock your smartphone You can lock the screen to avoid pressing it or making calls accidentally and, if you have set a BlackBerry smartphone password, you can also lock your smartphone with a password. Do one of the following: • To lock the screen, press the key on the top of your smartphon...

Delete smartphone data, third-party applications, or media card files Before you delete your BlackBerry smartphone data or media card files, consider backing up the data and files so that you have a copy on your computer. CAUTION: If encryption is turned on, the process for deleting all smartphone d...

• To allow phone calls, select the Phone checkbox. To limit incoming calls to stored contacts, select the Limit incoming calls to contacts checkbox. • To allow text messages, select the Text Messages checkbox. • To allow the exchange of files over a Bluetooth connection, select the Bluetooth checkbo...

Press the key > Save . 5. Enter your four-digit PIN. Click OK . Related information I forgot the PIN for Parental Controls, 351 Password Keeper About the Password Keeper Use the Password Keeper to store all your passwords in one place. The Password Keeper is designed to protect your passwords wit...

Encryption About encrypting data and files on your smartphone When encryption for data on your BlackBerry smartphone is turned on, your smartphone uses a private key to encrypt data stored on your smartphone, including data that your smartphone receives when it's locked. When you lock your smartphon...

Related information About file encryption, 310 Set encryption strength If encryption of data that is stored on your BlackBerry smartphone is turned on, you can set the strength of the encryption that your smartphone uses to protect data that you receive when your smartphone is locked with a password...

SIM card Depending on your wireless service provider and wireless network, your BlackBerry smartphone might not use a SIM card. Protect your SIM card with a PIN code To get your SIM card PIN code, contact your wireless service provider. 1. On the home screen or in a folder, click the Options icon. 2...

Certificates and PGP keys About certificates and certificate enrollment A certificate is a digital document that binds the identity and public key of a certificate subject. Your BlackBerry smartphone supports RSA, DSA, Diffie-Hellman, and ECC keys.If your work email account uses a BlackBerry Enterpr...

4. Click one of the following menu items:• Show Personal Certificates • Show Personal PGP Keys • Show Others' Certificates • Show Others' PGP Keys • Show CA Certificates • Show Root Certificates To view all the certificates on your BlackBerry smartphone, press the key > Show All Certificates . Vi...

Status indicators for certification authority profiles Indicator Description A valid certificate is associated with the certificate authority profile. A new certificate is being retrieved because the current certificate is scheduled to expire soon. The enrollment request is pending approval from the...

Revoke a certificate or PGP key If you revoke a certificate or PGP key, it is revoked only in the key store on your BlackBerry smartphone. Your smartphone doesn't update the revocation status on the certificate authority, CRL servers, or on the PGP Universal Server. 1. On the home screen or in a fol...

• Click a contact. • Click Use Once . Type an email address. Press the key on the keyboard. 8. Press the key > Save . Change how often a certification authority profile checks certificate status Depending on your organization, you might be able to change how often a certification authority profil...

Change connection information for a certificate server 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificate Servers . 3. Highlight a certificate server. 4. Press the key > Edit . 5. Change the connection information for t...

3. Highlight a certificate server. 4. Press the key > Email Server or PIN Server . Key store About the key store The key store on your BlackBerry smartphone might store the following items:• Personal certificates or PGP keys (public and private key pairs)• Certificates that you download using a c...

3. Clear the Allow Key Store Backup/Restore checkbox. 4. Press the key > Save . To turn on automatic backup and restore of key store data, select the Allow Key Store Backup/Restore checkbox. Change the refresh rate for certificate revocation lists 1. On the home screen or in a folder, click the O...

VPN settings Depending on the options that your administrator has set for you, this feature might not be supported. About VPN profiles A VPN profile contains the information that you require to log in to your organization's network over VPN. Depending on your organization, your adminstrator might ad...

Third-party application control About permissions and trust status for third-party applications You or your administrator can set permissions that control how third-party applications on your BlackBerry smartphone interact with the other applications on your smartphone. For example, you can control ...

Press the key > Save . Interaction permissions for third-party applications Permission Description Cross Application Communication Specify whether third-party applications can communicate and share data with other applications on your BlackBerry smartphone. Device Settings Specify whether third-p...

Data permissions for third-party applications Permission Description Email Set whether third-party applications can access email messages, text messages, or PIN messages on your BlackBerry smartphone. Organizer Data Set whether third-party applications can access organizer data such as contacts, cal...

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen ...

I forgot the PIN for Parental Controls Once a PIN for Parental Controls has been set, it can't be recovered. To set a new PIN, you must delete all smartphone data. Related information Change Parental Controls, 323 Turn off Parental Controls, 323 Delete smartphone data, third-party applications, or m...

Service books and diagnostic reports Run, view, send, or delete a diagnostic report To help your wireless service provider or administrator troubleshoot a network connection issue or messaging service issue, you can run and send a diagnostic report. 1. On the home screen, click the connections area ...

Synchronization How to: Synchronization About synchronization and reconciliation The wireless data synchronization and wireless email reconciliation features are designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) and reconcile email between your BlackBerry smartpho...

2. If necessary, click a calendar or contact list. 3. Select the Wireless Synchronization checkbox. 4. Press the key > Save . If you use the BlackBerry Internet Service, you must use the BlackBerry Desktop Software to synchronize calendar data. For more information, see the Help in the BlackBerry...

Troubleshooting: Synchronization Email messages aren't reconciling over the wireless network Try the following actions: • Verify that your BlackBerry smartphone is connected to the wireless network.• Verify that wireless email reconciliation is turned on.• Reconcile email messages manually. Organize...

Accessibility options How to: Accessibility Screen accessibility options Display closed captions in videos You can turn on closed captions so that text displays on the screen when you play video files that support closed captions. 1. On the home screen, click the Media icon. 2. Press the key > Me...

3. Press the key > Save . Audio and phone accessibility options Turn on or turn off event sounds Event sounds alert you when you turn on or turn off your BlackBerry smartphone, when the battery power level is full or low, and when you connect or disconnect a USB cable or accessory to or from your...

Voice command Description "Repeat" Say this voice command to have the last voice prompt repeated to you. "Cancel" Say this voice command to close the voice dialing application. Related information Set options for dialing extensions, 66 Typing accessibility options Change or delete a ...

Calculator Use the calculator If you are using your BlackBerry smartphone in landscape view, there are additional functions available for use. On the home screen or in the Applications folder, click the Calculator icon. • If you are using your smartphone in portrait view, to use the alternate functi...

Glossary certificate A BlackBerry smartphone uses a certificate as a digital document that binds the identity and public key of a certificate subject. Each certificate has a corresponding private key that is stored separately. A certification authority signs the certificate to indicate that it is au...

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